Southern Appalachian Auto, Inc.

February 6, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the television.I apologize for any inconvenience *** experiencedWe regret
that we are unable to authorize a refundThere is a day return policy; after days there are no returns or exchangesAs indicated in our return policy, damaged products are not eligible for returnGiven that our personnel did not deliver the television and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.We appreciate having the opportunity to answer the complaint. Sincerely,Stephanie D* ** ***Executive Team

November 29,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Ms*** *** product Issue
We apologize for the issues Ms*** is
currently experiencing with her televisionDue to the screen being cracked and after days of the screen functioning with no defect, unfortunately we would have to deny the return and or exchange
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

From: *** *** Sent: Sunday, January 22, 8:PM To: info Subject: Re: You have a new message from the Revdex.com of Central Indiana complaint #*** To try to clear this up a littleThe speakers had quit working before the ninety days was over after the purchaseWhile still within the ninety days HH Gregg had asked me reach out the sharp to see if they would fix the issue and sharp had declined since it was still within the ninety days so I called HH Gregg back and they once again told me to reach out to sharp so I finally gave up and reached out to you all

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It's clear hhgregg does not care about the customer experienceYou didn't request a picture or anything to observe the type of damage, yet your have the audacity to imply I could have damaged the stoolAll that aside, the disconnected seat top could have been easily reattached with screwsBut the torn seat, picture attached, I guess I could have sat in it and torn the leather perfectly from the buttons, in addition, dent the button??? I think not, this is manufacturing/poor craftsmanshipSomething you have not addressedThese stool are of very poor qualityhhgregg does not stand behind the products they sell because it appears you're well aware of that you're furnishing the consumers with sub par productsI still am seeking consideration for a refund of all stools due to the poor quality and the one that was received damagedThere was not a review on your website to attest to the qualityI wrote an unfavorable one and it is still not being displayedI'm sure someone had the same experience and you'll have done the same thing in not displaying the poor review to bate unsuspecting customers in. Please note....I've been trying to submit my response and keep getting an error saying the page is temporarily down or has moveI'm trying to send without the pictures attachedIf this make is to youplease provide me an alternative option to send the jpgthat may be contributing to the errorThanks
Regards,
*** ***

October 24, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the television.I apologize for any inconvenience Mr*** experiencedOur records
indicate that the service plan administrator authorized a store credit for the replacement and Mr*** purchased a new television.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

January 29, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s refund.We apologize for any inconvenience Ms*** encounteredOur records indicate that the
refund was processed on 01/27/Please allow to business days for the funds to be reflected on your account. We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

August 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear MsRichardson:I have received your letter regarding *** ***’s concerns about his foundation.I apologize for any inconvenience Mr*** experiencedOur
records indicate that the foundation was deliveredWe regret any delay.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** HH Gregg did reach out to us, however we ask for a definite date we would receive the refrigerator door for the damaged refrigerator, they could not give us one, we purchased the microwave it has been paid for well over months ago we still have not received we either want a kitchenaid microwave or the damages we claimed in our first complaint. We were frustrated after the 2nd refrigerator was delivered damaged which we think was the same one deliver first, we are extremely upset now

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** *** *** ***

June 15, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about his refrigerator repair. I apologize for any inconvenience ***
*** experiencedWe regret that we are unable to authorize a refund. It is our understanding that a Warrantech representative contacted him to verify whether a recent service call resolved his concernsIf *** *** has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The washer was exchanged and the new washer is not working properly. Once again, no call backs from management. However, Samsung will be sending out a technician on March 1st, to address this issue. Problem is not corrected as of today
Regards,
*** ***

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s mattress purchaseI apologize for any frustration *** *** may have experienced
After review, our records show that the delivery of the new mattress was completed on 12/6/In regards to the promised gift card, we have issued a gift card in the amount of $We ask that Ms*** reference invoice *** and allow 1-weeks to receive the cardWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** refund/exchange issues
We apologize for the inconvenience and frustration Ms
*** experienced unfortunately hhGregg return policy is daysAfter days we serve the right to deny all returns or exchangesThe item Ms*** purchased is a web only item therefore the purchase wouldn’t qualify for store credit
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

June 3,
*** *** Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** ** *** Dear *** ***I have received your recent letter regarding *** *** concerns about the washer.I apologize for any inconvenience
*** *** experiencedHowever, we are unable to authorize a return for the washer she purchased in As indicated in our Return Policy, the return period is days from the date of purchase.We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan ***Executive Team

February 23, 2016RE: *** * ** *** Dear *** ***:I have received your letter regarding *** *** concerns about her visit to the store.I apologize for any misunderstandingHowever, we are unable to offer her an upgraded model of mattressIt is my understanding that the correct
model was pictured in the advertisementI have shared her feedback with the store management.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below I don't understand how their responce addresses my complaint. Warantek is a company HH Gregg uses. HHH Gregg sold me the Warranty though Warantek (misspelled) How does their response make any sense? Warantek assigned an alternative repair? Of course this typical of the run around I've been getting. I've call warantek over times and they won't send no one out to fix my washer. I bought the warranty through HH Gregg. I assumed HH Gregg were the guarantor. Never heard of Warantek until I called HH Gregg about my washer
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
From: *** *** Sent: Friday, January 27, 10:AM To: info Subject: Re: You have a new message from the Revdex.com of Central Indiana complaint #*** Hello, Thanks for your assistance but once again *** ***s did not come out to my home yesterday on 01/26/I did not receive a phone call from anyone stating that they were rescheduling my appointmentThis is the third No Call No Show !!!
Regards,
*** ***

March 6, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his purchase.I am sorry for any frustration Mr*** experienced with his
orderWe regret that we are unable to authorize a return for the mattressAs indicated in our return policy, bedding is not eligible for returnOur records indicate that an adjustable base was delivered on 3/4.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was accused of picking up the cook top from the store although I never did,the supervisor told me they will look into that and get back to me I had to call times and didn't get an answer.[nobody called me back until today[finally I called the store that they accused me going to and the manager[Joshua] told me over the phone that they made a mistake and that he fixed it already, I asked him if can schedule me a new delivery and I had to wait days after my delivery was scheduled to receive my order.If this manager could not find what happened and I wouldn't call him myself I would probably still be waiting for my order, and I wouldn't get the cook top.I have attached some of my conversations with the supervisorsRegards,*** *
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In the posted response they stated that someone directly contacted me regarding photos of the damaged television This never happened In fact, I have contacted them times via email and several times via telephone I received no response through emails and was told that they could not help me when I called I will email them again, but am not satisfied with the response thus far
Regards,
*** ***