Southern Appalachian Auto, Inc.

Revdex.com:HHGREGG has not provided me with a time of repair or the name of the repair service provider They also have not confirmed whether or not my washer will actually be repairs on 2/10/or just looked at as in previous instances
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com: Thank you for your swift response and/or resolution to this matterI accept HH Gregg's offer, yet at no time was I ever offered such a "comparable" modelI was offered only the store credit, which was the reason for my complaintI do understand that the company no longer offers plasma screen televisions, and that only much higher priced models include 3D viewingI simply would not accept a store-credit in lieu of their warranty promise (which--at $749.99--does not cover even half of the price of another flat-screen television!)If HH Gregg is forthright in their offer, I will accept the comparable model
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** warranty issue
I apologize for the issues experienced by Ms***Unfortunately because
Ms*** is under an extended warranty hhGregg is not authorized to make decisions regarding repairs or exchangesAll decisions are made by WarrantechMs *** will receive a credit to reselect if Warrantech deems the unit non repairable
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney Epps

*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** warranty issues
We apologize for the inconvenience and issues you are experiencing with the warranty providerUnfortunately hhGregg is not authorized to make any decision regarding repairs or exchanges through the warranty companyI would recommend contacting the warranty provider Warrantech to discuss your credit and when it will be issued
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

July 15, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (# ***) Dear Ms***: I have received your letter regarding *** ***s concerns I
apologize for any frustration Ms*** experiencedWe are unable to honor her request. The delivery date was originally set for 7/11, as noted on the copy of the receipt. We are sorry for any misunderstanding. In the interest of good customer relations, we are processing a $gift card to use at the nearest hhgregg location We appreciate having the opportunity to answer the complaint Sincerely, Jennifer B*** Executive Team

November 22, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’ concerns about his television.I apologize for any frustration Mr*** experiencedAs
indicated in the Terms and Conditions for the service plan, physical damage is not coveredOur representatives are not authorized to override the terms of the service plan.Our company is not responsible for any damage that may have occurredHe might have the option to file a claim with the service center that evaluated the television or the shipping company that handled the shipmentIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Desk

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards, what about the inconvenience don't you think that I am entitled to compensation after weeks without the use of my refrigerator which is still broke
*** ***

December 26, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** * *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her purchase.We apologize for any inconvenience Ms*** encountered As previously stated, we regret to inform that we do not have authority over the Acceptance Now contractsShe may visit her local store and speak with the Acceptance Now manager for further assistance with the issue. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

December 20, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’ purchase.We apologize for any inconvenience Mr*** encounteredOur records indicate that the
order was fulfilledWe hope the delivery and installation process went smoothlyWe hope Mr***’ enjoys his purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[HH GREGG sells the warranty, and lies about what you get if what you buy, breaks or stops working
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

May 26, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear Ms***:I have received your letter regarding *** ***’s concerns about her washer.I apologize for any inconvenience Ms*** experienced
The service plan she purchased is administered through ***Our representative contacted *** and was informed that they issued a check for the replacement of the washerIf she has any questions, the service plan administrator can be reached at (877) 456-9643. According to our records, our store personnel processed a price adjustment due to the issue with the drain panShe should receive the refund within the next days if she has not received it already We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

June 3, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear Ms***:I have received your letter regarding *** ***’s concerns about her furniture.I apologize for any inconvenience Ms*** experienced
However, we are unable to authorize a returnAs indicated in our Return Policy, the return period for furniture is days from the date of purchaseAccording to our records, our Furniture department has arranged service for the sofaIf she has any questions, our Furniture department can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** they didn't do anything other than refund my money after selling me the TV then refusing to follow through with the order what are great way to operate a companyI will continue to tell everyone I know and to post on social media sites my story and to tell everyone not trust HHGreggI am also mailing a letter to the attorney generals office to investigate how this company does business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We received this email on 11/28/at 3:42PM. The solution stated that a service call with *** Appliances was scheduled for this date between the hours of 8AM and 1PM. I was at my residence during that time and *** Appliances neither showed up or called. I attempted to call *** Appliances prior to sending this email and was not able to contact anyone.
Regards,
*** *** *** ***

March 30, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** *** concern about his television.We apologize for any inconvenience Mr*** encounteredService is required in order to provide a solution on the unitWarrantech has been contacted on the customer’s behalf and it is to our understanding that troubleshooting is needed before proceeding with serviceThe trouble shooting department can be reached at (844)805-2206. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

December 20, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’ concerns about his order.I apologize for any inconvenience Mr*** experiencedOur records
indicate that a refund was processedIf he has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Desk

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They are not honoring the terms of their WRITTEN agreement, of which I supplied a copy of with my last response I do not understand how they can just do what they want and not follow what they have put in WRITING IN WRITING it says I will be reimbursed, not a store credit They are choosing to give me store credit and that is not what the agreement states They seem to be ignoring what is writing and doing whatever it is they want and just repeating the same old incorrect information in their responses and not addressing why they are not honoring their WRITTEN agreement
Regards,***

February 5, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear MsRichardson:I have received your letter regarding *** *** concerns about her refrigerator.I apologize for any inconvenience *** ***
experiencedWe regret that we are unable to authorize a return of the refrigerator.Our representative contacted the manufacturer and was unable to verify that there was a record of service prior to *** *** owning the refrigeratorIf she needs assistance with scheduling a service call, Whirlpool can be reached at (800) 253-1301.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have reviewed the response made by *** *** in reference to complaint ID ***, and have concluded that there is no further information to add to our original responseWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***