Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I just wanted to advise I received the refund This could have all been avoided if HHGregg had been honest and told me they were in bankruptcy The employees knew from the beginning in November Such dishonesty Can't imagine all if the other customers.
Regards,
*** ***

December 19, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her order.I apologize for any inconvenience Ms*** experiencedOur records
indicate that the order was deliveredWe are unable to honor her request for a price adjustmentIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** *** we took the washer but the full fillment was not meant we were not supposed to be paid to take the old one we werewe were supposed to have the washer that day but the ware house was in kyand takes a weekI called Justin has soon has I got home he said in that case because of our time we were supposed to have the store one shipped to our house from the store that day if the manger would have called and the matching dryer at no cost or and a dollar credit because we did not want the warranty. but it did not work that way we had to take the store policy and warrntech does not understand at all weve been with out a washer for a month. because not working rightwarrntech did not bother to call to see if it went okay and smotthlywe had to pay for them to take the old one, did not get the maytch dryer like Justin promisedwe had to take the warranty or the store would of made us pay extra for the washer even though it was on sale

August 18, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’ concerns about her refrigerator.I apologize for any inconvenience Ms***
experiencedOur representative contacted the service plan administrator and was informed that the cooling issue was resolvedIt is our understanding that they are arranging service for an issue with the water dispenserIf she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

March 8, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding ***’s concern about the purchase.We apologize for any inconvenience *** has experiencedWe have concluded that there is no further information to add to our original responsesAs previously stated we are unable to return the damaged item per our return policy. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

January 17, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s purchase.We apologize for any inconvenience Ms*** encounteredOur records indicate that the order was returnedThe refund was processed back onto the hhGregg credit card on 01/10/Please allow to business days for the funds to be reflected on your account. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

January 30,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** delivery issue
I apologize for the inconvenience and
frustration this may have caused Mr***For the inconvenience not only was Mr*** issued an upgraded refrigerator model at no extra cost (delivered Friday), we also issued a $and $gift card and compensation of $The compensation was issued back in the form of a checkAgain we do apologize for the inconvenience and delay
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

August 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear Ms***:I have received your letter regarding *** *** concerns about the rebate.I apologize for any inconvenience Ms*** experiencedOur records
indicate that her purchase did not qualify for the rebateHowever, in the interest of good customer relations, we are sending her a $gift cardShe should receive it in the next days.We appreciate having the opportunity to answer the complaint. Sincerely,James ** ***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have already responded to this canned, cut and paste answer in my last response This is exactly the same response HH GREGG sent the last time which clearly means they do not care about this issue and or their customers My response is exactly as was the last response sent to HH Greg except this time I am including a photo of the box that clearly says Blu-ray 3-D I am certain that they will continue to contend that they did not know anything about something that is clearly written on the box of the product they sold me not Samsung
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
At this time, while a voicemail was received, we have not been able to speak with Warrantech and do not wish to close the case until the issue has been fully resolvedWe did attempt to return the call to Warrantech at the number their representative provided only to find that it appeared to be another HH Gregg hotline and my girlfriend who is handling the phone calls ended up bouncing around the prompts before hanging upShe will try again later with the number provided here by HH GreggAt this point, we feel that our issues are going to be pushed around between HH Gregg and Warrantech with Warrantech applying temporary fixes and HH Gregg denying any responsibility until our service plan expires, at which point we will end up with a broken couch and no more warrantyWe were basically told that if we paid this large price for the service plan, ANYTHING would be taken care of...rips and tears from pets, broken components, etcSo far our experience has been that the obvious problem was temporarily fixed and the problem we pointed out ended up with the technician recommending we get someone who's good at sewing to take care of it, at our own cost of courseOn top of that, due to the location of the problems, we can't even verify the quality of the work performed because in order to view the areas serviced, you have to rip off the covering which is stapled about every inch.At this point, we simply want reimbursed the price of the couchWe even left off the cost of the service plan when we explained our desired settlementIf we must deal with Warrantech and continue getting bounced around until this is fixed, then we will do what we have to do, but we will also make sure to avoid HH Gregg for all future furniture purchases and we will be sure to inform everyone we know what a waste of money the extended service plans are
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.-HHGregg never told us that the gas line had to cappedWe brought it up to the sales person that we had both gas and electric hookups and currently the gas line was hooked up to the old unitHe said no worries at all, the delivery team will take care of it.- We asked the delivery team to wait for min so we could run quickly to the store and buy a cap ourselves but was denied.- Delivery team never tested the wash machine, yet that unit was the cause of the water damage to our cabinet.-Old washer and dryer was removed but they still left behind trash that was apart of the old units.-HHGregg has never verbally apologized- We had no other option than to sign off on the deliveryWe were told they had to leave no matter because they were out of time.- Delivery manager who came and inspected the damage was rude and refused to understand the water damage until we were forced to recreate it.
Regards,
*** ***

October 6, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concerns regarding her in store experience. We apologize for any misunderstandingHowever, we are unable to honor her requestThe model desired is a close out model and soon to be discontinuedWe do not have them in stock and we will no longer be receiving themWe cannot provide an item we no longer carryIf she has further questions or concerns, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

December 1, 2015*** ***Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding *** ***’s concerns about the refrigerator.We regret his continued disappointmentThe open-box models in our stores should have a sticker indicating that the items may have been a store display model, a customer exchange, or may have cosmetic damageI have enclosed a copy of the sticker.In the interest of good customer relations, we can offer up to $for repair reimbursementIf Mr*** would like to take advantage of this offer, we request that he submit a copy of the receipt to the address listed below.Corporate Office, hhgreggAttnCommunications DepartmentE96th StreetIndianapolis, IN 46240We appreciate having the opportunity to respond to the complaint. Sincerely,Diane M***Communications ManagerEnclosure

October 30, 2015*** ***Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# 10866497) Dear Ms***:I have received your letter regarding *** ***’s concerns about her love seat.I apologize for any inconvenience Ms***
experiencedWe regret that we are unable to authorize a replacementA representative from our Furniture department contacted her. We appreciate having the opportunity to answer Ms***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We do not have our products in our home yet..or have been offered a compensation amount...therefore I do not want to accept the response because nothing has been resolved yet I did speak to the general manager after I made the initial phone call last Wednesday...I emailed him for an update yesterday and still waiting on a response or a phone call.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me Since this has been ongoing since October of 2016,and well over 1/months, I can certainly wait another day Looking forward to having my washing machine fixed Hope they show up But if past experiences are an indicator, I won't hold my breath that anyone will actually show up Hope I'm wrong
Regards,
*** ***

July 26, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: A*** *** (#***) Dear Ms***: I have received your letter regarding A*** ***’s concerns I
apologize for any frustration Mr*** experienced. Our records indicate that the purchase qualified for the television rebate. We have reached out to the rebate administrator and requested the rebate be processed. Mr*** should receive the rebate in the next We appreciate having the opportunity to answer the complaint Sincerely, Jennifer B*** Executive Team

September 21, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about her refrigerator.I apologize for any inconvenience Ms*** experienced
We regret that we are unable to honor her requestOur records indicate that the service plan administrator authorized a store credit for the replacementA representative should contact her in the next few business days if they have not contacted her already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

*** ***Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204 RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** *** delivery issues. We apologize for the inconvenience and frustration Ms*** experiencedMs*** was indeed contacted 04/10/on the contact number provided where a message was left by myself with a confirmation number as well as a number to return the call if neededAs explained the refund takes 7/business day from the process date which was 04/10/The confirmation for the refund is ***. We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***