Stahl Construction Company

HiPlease see the response below that we have sent to our customerThanks. *** *** *** We are contacting you today regarding your reservation at the *** *** *** *** ** ***n booked under Trip Number *** We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you selected One Bedroom River Front Villa With Private Pool but your reservation got confirmed for a One-Bedroom Villa With Private PoolWe apologize for the inconvenience this may have caused. We escalated your issue to Booking.com and verified that your issue has already been resolved by one of their CS Relations ExecutivesShould you require additional assistance with your *** Hotel Reservation, please feel free to reply to this e-mail. We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, *** ***Executive OfficesDear MsRiper, We are contacting you today regarding your reservation at the Four Seasons Resort Bali At Sayan booked under Trip Number We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you selected One Bedroom River Front Villa With Private Pool but your reservation got confirmed for a One-Bedroom Villa With Private PoolWe apologize for the inconvenience this may have caused We escalated your issue to Booking.com and verified that your issue has already been resolved by one of their CS Relations ExecutivesShould you require additional assistance with your Booking.com Hotel Reservation, please feel free to reply to this e-mail We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

Dear M** ***
We are contacting you today regarding your reservation at
the S*** *** * *** *** ***t booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we
understand, the
hotel provided you a room with double beds and you would like to be refunded
for the reservationWe apologize for any inconvenience this may have caused
We checked our records and verified that the rate you
selected for your reservation was for a Double Beds - Accessible Nonsmoking
RoomThis information was provided on your contract page prior to bookingWe
contacted the hotel and verified that you stayed in a double bed non smoking
roomWe apologize; however, we will be unable to process a refund because the
room type that you received was the one booked for your reservation
For your reference, we sent a copy of your contract page
on a separate email
We apologize for the inconvenience and thank you for your
time
Sincerely,
*** ***
Executive Offices

This issue has already been addressed to the satisfaction of the consumer

The refund request needs to go through a review process, which
does take time to complete and may take up to business daysOnce processed, it will go back to the card that
was used to purchase the reservation
We apologize for any inconvenience and hope you found
this information helpful

Complaint: ***
I am rejecting this response because:There are issues: 1. I keep getting promotional emails from Priceline.com even though I have chosen not to receive priceline promotional emails in my profile.2. There is an issue that there is not an unsubscribe link in Priceline's promotional emails. In the email in which I agreed to close the issue, I was told that I had been removed from all promotional email lists and that the only issue left was for the company to add unsubscribe link to one set of promotional emails and that an internal ticket at priceline was created to get completed. If, this were the case, I would be willing to close the issue with the Revdex.com. However, this is not the case. I am still getting promotional emails from priceline. I received one as recently as today (6/4). It appears that neither of the issues in the complaint have been resolved. And I will not close it
Sincerely,
*** ***

Dear *** ***
Thank you for taking the time to contact us regarding your airline reservation
for Trip Number ***
We are writing to let you know that we have received your RevDex.com concern in our Executive Offices
We understand that you have issues with your airline reservation
Attached hereto is a copy of your initialed contract page indicating that you agreed
to travel from Sacramento International Airport (SMF) during off-peak hours for
a price of $per ticket including taxes and feesWhen flying on off-peak
flights your trip may start as early as a.mon the dates you requested or as
late as a.mthe next dayIf your trip starts in the evening, there is a
chance that your flights may arrive anytime on the day after departureWhen
you purchased your reservation, you agreed to those terms
Please note that when you were offered to cancel this reservation for a fee,
you did not agree to cancel it because you wanted a full refundThe
reservation was only canceled when you disputed the charge with your bank
Therefore, we are unable to process a refund for this reservation
We are sorry we did not provide you the answers you were looking for and we
thank you for your time
Sincerely,
Jenn H***
Executive Offices
This contract for request number *** was originally initialled on Tue Aug
23:53:EDT
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
We Found a Great Deal
for You
$
If you can fly during off-peak hours
on your departing flight we can get you tickets for $per ticket including
taxes and fees
Departing Flight Information - Monday, August 17,
From:
Sacramento Intl Airport (SMF)
Sacramento, CA
To:
Orlando Intl Airport (MCO)
Orlando, FL
0-Connections
Depart anytime, including off-peak
*
Jet Aircraft
Returning Flight Information - Thursday, August 20,
From:
Orlando Intl Airport (MCO)
Orlando, FL
To:
Sacramento Intl Airport (SMF)
Sacramento, CA
0-Connections
Depart between
6am-10pm
Jet Aircraft
* When flying on off-peak flights your
trip may start as early as a.mon the dates you requested or as late as
a.mthe next dayIf your trip starts in the evening, there is a chance that
your flights may arrive anytime on the day after departure
*** ***
*** ***
Summary of Charges
Airline Ticket
Offer Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket
Trip Protection:
$Declined+ Add now Recommended!
Number of
Tickets:
Airline Ticket
Delivery:
$
(Electronic Ticket)
Airfare
Subtotal:
$
Total Trip
Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important
Information
•
Your airline tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip, coach class tickets issued on one
of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that accepts your price, we'll immediately
purchase your tickets using the payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-inPhoto ID must match the passenger
name provided
Once you click "Buy
My Tickets Now" below, we'll immediately purchase your tickets using the
payment information you provided to usIn most cases, your complete flight itinerary will be
ready for you in secondsRemember, these tickets cannot be cancelled,
transferred or changed
Initial Here:
***
I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy
Please note: If you are ready to purchase, please select
"Buy My Tickets Now"Due to constantly changing airline inventory,
ticket availability is not guaranteedYou will be charged only upon a
successful booking

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11547327, and find that this resolution is satisfactory to me
They changed the refund to $for the last two nights
Sincerely,
*** ***

I have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionPriceline does not collect resort feesResort fees are charged by, and paid directly to the hotelAs indicated on the consumer’s initialed contact page, we clearly and conspicuously place the following disclosure regarding this matter labeled under Important Information - The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer priceUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe are sorry that we are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the Best Western Mission Inn for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive
Offices
We understand you are requesting for a refund of your
reservation because you advised Priceline.com's website advertised that the
hotel you were going to receive was comparable to the *** *** *** *** Please note that we provide hotel chain examples for illustration of
what you may expect when choosing a star levelWe do indicate that the brands
shown are only examples and may not be a part of our programEvery hotel is
different and not all hotels within a certain chain have the same star level
ratingThe hotel you received is a star hotel as requestedWe reviewed your
request further and verified the reservation was not usedIn
circumstances, your reservation is non refundableAs a one time exception to
the cancel policy, we processed a full refund of your reservationA refund in
the amount of USD was issued on August 12, The refund was processed
through our system within one business day; however, bank processing time
varies, so please check with them if you don't see the refund in your account
within a few business days
Thank you for the opportunity to assist you and we hope
you find this information helpful
Sincerely,
Junko Alonte
Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding
your reservation at The *** *** *** *** for Trip Number
***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
In
order to review this matter, kindly provide us with the following
information:
Type of device used: (*** *** *** *** *** *** *** *** *** ***, etc.) App version: *** *** *** *** *** *** *** If mobile web: What browser? & What browser
version?
We apologize for any inconvenience and look forward to
hearing from you soon
Sincerely,
*** ***
Executive Offices

We are writing about the response you sent to the Revdex.com concerning your request for a compensation for the experience you had at the counterWe have provided *** with all your concerns, and we are sorry that we cannot offer more compensation than what was provided by the rental car companyOur apologies for any inconvenienceSincerely, Executive Offices

Complaint: ***
I am rejecting this response because:There were four reasons we booked this specific hotel. 1. A room to sleep in for our family. This room was exactly as we expected. 2. Free breakfast. The breakfast was wonderful. 3. The pool. - The pool was awful. It had a terrible odor and the water was murky and green. 4. The common hot tub that was listed as a hotel amenity both in text and in pictures. It looking at the pictures, it appears that they used to have a common hot tub, but it has since been concreted over. The availability of the hot tub and heated pool were two of the four main reasons we booked this hotel. We had planned an active vacation and we specifically wanted to swim and relax in the hot tub at the end of a long, active day. This significantly impacted the value of this reservation. I would suggest fair compensation would be a minimum 30% or somewhere around $for the loss of our important vacation activity and for the aggravation I had experienced trying to get this made right by taking valuable time out of my vacation, a few hours in total, trying to take care of this situation. Even though your customer service representative read word for word that the hotel was supposed to provide a hot tub (and a pool, which wasn't useable), their insistence in not giving me any compensation caused me to loose a great deal of precious vacation time.If you offer $as a refund, I will accept it as fair compensation.Sincerely,
*** ***

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond We are sorry that the consumer is unable to
travel due to medical issues
Priceline offers a variety travel service options,
including
reservations that permit cancelationsWhen selecting a reservation, the
consumer is provided with the cancel policy associated with each reservation
In this case, the consumer selected a reservation that
provided greater savings and less flexibility
Please note that Priceline also offers consumers the opportunity
to purchase travel protection which reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, and natural disaster at departure or destination
city or other specified events in accordance with the policy
Attached
hereto is a copy of the consumer’s contract page authorizing the non-refundable,
non-changeable terms and conditions of the selected reservation
Sincerely,
** ***
priceline.com
This contract for request number *** was originally initialled on Tue May
19:49:EDT
Your Trip Summary
We Recommend Trip Protection
Life is uncertain...plan for the unexpected
Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Airfare Details
Depart:
Fri, July 17,
Return:
Sun, July 19,
Departing Airport:
*** *** *** *** ***
*** *** *** **
Arrival Airport:
*** *** *** *** ***
*** **
Flight Times:
You may be required to travel during off-peak hours for this tripYour trip
may start anytime
, from 5am on your travel dates to as late as 2am the next day, and may
arrive anytime on the day after departure
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Tickets
Passengers:
*** *** ***
*** *** ***
Aircraft:
Jet aircraft
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip
Protection:
$Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important
Information
•
Your airline
tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
*** ***
**
I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy

We are contacting you today regarding your hotel reservation with the *** *** for Request Number *** We understand that you felt the star rating assigned to your hotel was not accurate and we regret that you were not satisfied with what you paid forThe rate you saw was our
specially negotiated rate with the hotelWe are able to get low rates due to the enormous volume of rooms we book with our hotel partners We tried to reach out to the hotel to request for an exception or a refund but we were not able to obtain an approvalPlease be advised that the option to issue a refund is entirely at the hotel's discretionAs a gesture of goodwill, we have processed a 20% refund back to the original card you usedWe process the refund in our system within one business day and posting time varies depending on your bank We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:I did read the contract & enter my initials previously during the previous bids, I didn't initial for this oneI couldn't have, my computer stopped working.
Sincerely,
*** ***

Please see the response we sent to the customer today....*** *** *** Thank you for taking the time to contact us regarding *** *** *** rental car reservation for Trip Number *** I attempted to contact you today in an effort to address your concern; however, I was
unable to speak with you at the number you provided at the time you booked your reservation. Thank you for your patience while we research this booking for youI checked our records and verified that the email with the lower prices was sent after your previous request got rejectedWe stated that we couldn't find a travel partner willing to accept your bid of $per dayWe then provided an alternative option that stated we could get you a rental car reservation for $per dayWe listed the new price on your contract page that you reviewed prior to accepting the new offerThe prices provided on the email are just the average rate per day and it's not guaranteed for *** Rent a CarIn order to be eligible for our Best Price Guarantee, the lower price, including taxes and fees, must be for the same exact reservation that you booked. As a gesture of goodwill, I will submit a refund request in the amount of USD for your reservationThis is the difference between your offer price per day of USD and the USD per day rate provided on the emailThe refund request will be reviewed by our management team and if approved, it may take 7- business days to be processed We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, *** ***Executive Offices

Thank you for contacting us regarding your reservation with *** *** for Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your concern regarding our Best Price GuaranteeIn order to be
eligible for our Best Price Guarantee the lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you contact usThe lower price must be an exact match to the itinerary booked on priceline.com, including offering a comparable cancellation policySince the rate you found does show the name of the rental car company, we are unable to refund the amount of the difference We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:I know the reservations were nonrefundable however the location of the hotel was not in the downtown area I had selected so I was trying to cancel to get in the correct area but when they said no changing or canceling I dropped itI called a couple days prior to the dates I was to stay they told me the reservations had been canceledSo I paid for the hotel but they cancelled the actual reservations.
Sincerely,
*** ***

Dear MsBeverly, We are contacting you today regarding your reservation with *** *** a Car booked under Trip Number ***
* We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to be
refunded because your card was stolen and someone booked the reservation without your permissionWe apologize for any inconvenience this may have caused We checked our records and verified that you called last September 9, and requested to add your mother's name to your reservation because you lost your wallet and you did not have a credit card We contacted *** *** * *** and verified that the car was not usedThe reservation that you purchased is truly restricted which is non cancelable and non refundableThis information was provided on your contract page prior to booking As a gesture of goodwill, we made an exception and canceled your reservation for a full refund of USDYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because: my problem was not with the card companyYou are doing the same thing here you did to me which caused me to file this complaintThe problem was in fact work you*** got me the card in time, provide kept me running back to *** *o much the deadline passed for me to switch the payment sources which you guys deal withSo stop trying to blame the third party companyI will never use Priceline again and I will get so my friends to do the sameI will continue to file Revdex.com complaints until you guys realize and take responsibility for your partIf you even looked through my complaint on Priceline side you would realize why I'm update
Sincerely,
Anthony Rogers