Stahl Construction Company

*** *** ***
* We are contacting you today regarding your reservation at th* *** *** & *** *** booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, the
hotel was notified about your late check in but they did not accommodate youWe apologize for any inconvenience this has caused We checked our records and verified that the hotel released your room because you arrived at AM of March and the agreement was that you will check in on March The hotel considered you as a "no show" and released your roomWe also verified that you stayed at the *** *** and Suites which is a sister property of your original hotelThe hotel manager of the *** *** and Suites has advised that they refunded you for the charges for the room and tax The reservation that you purchased is restricted which is non cancelable and non refundableThis information was provided on your contract page prior to bookingA 20% refund of USD was previously processed for your reservationAs a gesture of goodwill, we have refunded the remaining 80% of your reservationWe processed an additional refund in the amount of USD back to the same card that was used to place the requestYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

Complaint* ***
I am rejecting this response because:Thank you for responding, however I don't think there was any confusion involved, more like deceitYou blew right pass the core of the complaint.When you advertise rates and use words like "Total Cost" and send confirmations using "Paid in Full" those words are used to convey something to your clientsSuch as, this is how much your room is going to cost if you book through usYep, you buried on your web page, in small print, disclaimersThere is the rubI am to show up for a room you advertise as "Paid in Full" but you know there will be a "mandatory" fee of some unknown amount charged me upon my arrival in addition to what you charged (and if I don't pay these undisclosed fees the hotel will charge me for the room anyway because I am now unable to give the required time notice for a cancellation)Priceline puts their clients in contracts while intentionally hiding parts of the cost as silent fees their affiliate hotels will collect for them, a really underhanded way to keep your advertised rates lowwell, you did convey something to this ex-client; you sell products under promises you know you are really not going to deliver.Interestingly these fees, the $per night, was not just their "Resort Fee"It includes $*** ***, $Tourism Assessment and a $*** *** *d, your Summary of Charges also includes $in taxes and feesDid the City of *** *** receive the Taxes you collected from me twice for the same room for the same night?Until Priceline uses the words "Total Cost" and "Paid in Full" to actually mean that, they will not get me, nor anyone I can advise as a clientBook directly!
Sincerely,
*** ***

I appreciate the response by priceline however after viewing the fareexact same airline and same flights the price for this flight is $per person, i
paid $per person The credit should be in the amount of $ Please adjust the amount thankslook forward to hearing back from priceline to resolve the matter
Complaint: ***
I am rejecting this response because: stated above
Sincerely,
*** ***

HiPlease see the response we sent to the customer. Thanks. Dear Ms*** Thank you for taking the time to contact us regarding your reservation at the Americas Best Value Inn - Omaha for Trip Number *** We are writing to let you know that we received your RevDex.com concern in our Executive OfficesDue to the nature of your concern, we would like to speak with you directly by phone. We attempted to contact you today in an effort to address your concern; however, we were unable to speak with you at the number you provided at the time you booked your reservation. We understand that you are requesting to cancel your reservationWe made a decision to offer a one-time exception to cancel your booking for a full refundPlease contact us directly at: *** before November 10, The Executive Office hours are 9:a.mto 8:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip number, which is *** when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada. Thank you for choosing to contact usI look forward to resolving your issue. Sincerely, *** ***Executive Offices

RevDex.com, Inc
We have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondence I
am sorry that we are unable to assist the consumer any further in this
situation
Sincerely,
* ***
priceline.com

*** *** Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *or Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you
have issues with this hotel reservation *** *** *** *** (a Hilton property) incorrectly loaded a rate of $per nightThe hotel stated that this rate was not correct and they are not honoring any reservations booked at this rateAs a result, all reservations booked at the incorrect rate cannot be fulfilled and the hotel is cancelling these reservations. This issue was caused by the hotel and all bookings, regardless of where they were placed, will not be honored by the hotel As a gesture of goodwill, Priceline has sent customers an email advising them that their reservation have been cancelledAdditionally, Priceline has sent these customers a 15% coupon that can be applied on a future Hotel Express Deals reservationValid for year ? expires April 1st, Also, we can offer an additional $credit toward a future Disclosed Hotel reservationOnce the new Disclosed Hotel reservation is booked, customers can call us back with their new reservation number and we will apply the additional $credit We are sorry we did not provide you the answers you were looking for and I hope you find this information helpful Sincerely, *
*** *** Executive Offices

Complaint: ***
I am rejecting this response because: I did let the business know I was not satisfied No one there cared.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: bed is not equivalent to double occupancy, despite what priceline's slimy lawyers sayThat is an absurdityAnd by the way, *** does not reveal any person by the name of "Junko A***" (the fictional employee to whom the response was attributed) in the entire world, so priceline is even more underhanded and sneaky than I thought
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I sent the receipt to the company in an email on March at 5:p.m
Sincerely,
*** ***

HiPlease see the response below that we have sent to our customerThanks. *** *** *** Thank you for taking the time to contact us regarding your reservation at the *** *** *** Hotel for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We would like to inform you that your reservation has been cancelledA refund for $was issued on January 11, Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing timeWe also verified that there was no guarantee that the hotel you would receive would have a guest rating of or higherHowever; your issue is noted for future referenceCustomers are our number one priority, and we work hard to make your experience with us a positive oneYour feedback is appreciated Thank you for giving us the opportunity to assist you and we thank you for your time. Sincerely, *** ***Executive Offices

I
have received the consumer’s additional commentsAs you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusionThe consumer states that she/he was advised by
priceline that she would receive a refund and therefore believes she/he is
entitled to a refundOur documented case history confirms that the consumer contacted
priceline advising that the passengers missed their flights and were unable to
travelThe consumer was advised that on
behalf of the consumer, and as a courtesy, priceline would contact ** ***
concerning the consumer’s claim and refund requestUpon
receipt of the request, US Airways investigated
the refund claim and advised that the passengers were indeed
accommodated and rebooked by ** *** on alternate flightsThe airline
tickets were used, the passengers traveled, and no refund is dueUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondenceI am sorry that priceline is unable to assist the consumer any
further in this situation
Sincerely,
** ***
priceline.com

MY CREDIT CARD IS CHARGED TRANSACTIONS $AND $FOR SAME CAR RENTAL ITENARY -*** CAR RENTAL (*** ***) ???? I REQUEST TO CANCEL ONE OF THE ITENARY.*** ** * *** ($289)*** ** * *** ($341) - cANCEL THIS
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

HelloPlease close this case Our initial response was complete and accurate and there is not another response we can provide to the customer Thanks

Thank you for taking the time to contact us regarding your reservation at the *** *** *** for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe tried contacting you today; however, we were
unable to reach you using the phone number you provided during the booking processDue to the nature of your concern, we would like to speak with you directly by phone We understand your concern about the confirmed star rating of your hotelWe indicated prior booking that if priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedWe also understand your request for a refund of the difference in rates between your booking and the offer from our Express Deals optionBased on the terms and conditions of our Best Price Guarantee, the lower price must be an exact match to the itinerary booked on priceline.com and must be available to the general publicSince the hotel name is not disclosed when booking from our Express Deals, it cannot be considered as Best Price Guarantee and you will not be eligible for a refund of the difference in ratesHowever; we made a decision to offer an exceptionWe can cancel your booking if you can contact us today, August 23, for a full refund Please contact us directly at: *** The Executive Office hours are 9:a.mto 8:p.mEastern Time, Monday through SundayYou will need to enter your Trip number, which is *** when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the *** *** ** *** Thank you for choosing to contact usI look forward to resolving your issue Sincerely, *** *** Executive Offices Update: The customer called and requested to cancel the bookingA full refund was processed on 8/Please allow 5-days depending on bank processing times

Complaint: ***
I am rejecting this response because like another complaint on 1/15/(see attached & below which u agreed to refund btw) our bed in room *** was indeed a full size per photo attached! in addition (& again like the 1/15/complaint) there is no way a reasonable person would consider the ROOM SIZE suitable for double occupancy; ABSOLUTELY NO WAY! how do you rationalize settling complaint of an insufficient bed/room size & not another?
Sincerely,
*** *** ps: except from the 1/15/complaint (sound familiar?) " Hotels Priceline's ratings of New York hotels as or stars was highly deceptiveI wound up with a reservation for a very very tiny room in a hotel described as "upscale plus"Nonsense! The room is VERY SMALL with ONE FULL SIZE BED for two adults"

Thank you for taking the time to contact us regarding your airline reservation for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize for the difficulty you encounteredWe understand you
are requesting for a refund of your reservation because you advised Thomas Cook Airlines informed you that your tickets have not been issuedWe reviewed your reservation and verified your reservation was canceled for a full refund per your requestA refund in the amount of USD was processed on April 25, All refunds are processed by our system within one business day of canceling your reservationThe timing on when the refund would reflect on your account would depend on your banks processIt may take at least 5-business days to post on your account Thank you for your time and we hope you find this information helpful Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:Like I mentioned earlier, it was not mentioned anywhere while booking that Spirit charges for carry on baggages and even water for that matterImagine hours flight with no water. If it being claimed that it was mentioned while booking then please do show me that message or screenshot
Sincerely,
*** ***

We
have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceThe consumer's selcted Name Your Own Price purchase is a
restricted reservation and truly non-refundableWe are sorry that we are
unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Dear *** ***, Thank you for taking the time to contact us regarding your reservation with *** Rent a Car for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you had to book
another rental because the designated driver was unable to present a valid credit/debit card at the counterBecause of this, you paid for a higher rate and you are requesting that we refund you the price difference We apologize; however, we are unable to provide the refund you are seekingDuring the booking process, we have provided information that, “The driver must present a valid driver's license and credit or debit card at the counter in his/her name.” This was also part of the Important Information section of your Contract Page For your reference, a copy of the Contract Page has been sent in a separate emailThe Contract Page disclosed the terms and conditions of your reservation We are sorry we did not provide you the answer you are lookin for and thank you for your time Sincerely, Berna A*** Executive Offices

Complaint: ***
I am rejecting this response because: I do not accept this resolution. Price-line ** *** *ever asked for disturbing pictures of the bug infested, dirty stained sheetsThe hotel man did go to the room and say he saw nothing wrong with itI never expected him to admit the room and hotel was filthyUpon further investigation of reviews of the hotel I see many reviews stating bugs and uncleanliness. I wish price-line would have put those reviews on their site. *** was in the room for less then an hourThe time she was in the room she called me and was speaking to me and sending me pictures of the room over the phoneI am the one who told her not to accept a different roomThe lobby being completely torn apart and under construction was not in the hotels description when I agreed to the terms of the rental.The hotel showed the quality with the first room why would we accept anotherThat is not something I chance when I send me child miles away from home. It took *** in the lobby and a half hours to figure out how to check her outI had to tell her to just have him write the departure in pen on a hotel letter headThe only acceptable remedy is a full refund.Pictures:1) Bug and stains in bed2)unsafe lobby they had to walk through3)bugs in the window that hadnt been cleaned, ever4) bugs and hair in other bed
Sincerely,
*** ***