Stahl Construction Company

Complaint: ***
I am rejecting this response because: I only needed one bed and was forced into two since mine was unavailable and over charged it's illegal to scam people
Sincerely,
*** ***

Dear *** ***
Thank you for contacting us regarding your reservation
with *** Airlines booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting
a
refund of the exchange fees
We reviewed our database and confirmed prior to your
request being accepted, you submitted a total of prior offers that were
rejected also for June travel datesThe contract page that was provided to you
showed the departure date of Thursday, June 2, and return Tuesday, June 7,
We are sorry for any inconvenience; however, we are unable to refund the
exchange fees as requested as we confirmed our system did not make an error
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
Teddi C***
Executive Offices

Dear *** ***
We are contacting you today regarding your airline
reservation booked under Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
would like to cancel and get a
refund for your reservation
We checked your reservation and verified that the tickets
you purchased are non refundableWe contacted *** *** to request for
exception; however, the airline denied our requestThe only option we can
offer is according to the ticket rules
imposed by the airline which is to exchange the ticket for future travel
However, there will be a
$airline imposed per ticket change fee, $per
ticket service fee plus any fare differenceAs a courtesy, we can waive our
$per ticket service feeI apologize; however, we will be unable to
cancel and refund your reservation
If you are interested in exchanging your reservation for
future travel, don?t forget to call before your current scheduled departure,
which is Monday, July 18, 2016; 2:15PM, because no changes or cancellations
will be allowed after this time
We are sorry we did not provide you the answers you were
looking for and thank you for giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

Dear Ms***
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive
Offices
We understand that you were unable to use your
reservation due to a delay on your travelWe reviewed your issue and we would
like to offer a one-time exception to cancel for a full refundA refund for
$was issued on August 19, Your refund has been processed through
our systemIf you need to check the status of your refund, please contact your
bank directly to inquire about their processing time
Thank you for giving us the opportunity to assist you and
we thank you for your time
Sincerely,
*** ***
Executive Offices

I have received the consumer’s additional
commentsAs you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence Our records indicate that
the consumer disputed the non-refundable
purchase with the credit card issuing bankThe reservation was automatically
canceled in our system because the charges were disputed with the credit card
company on June 25, The consumer must contact the bank directly, and they will advise the
outcome of the disputeI am sorry that we are unable to assist the
consumer any further in this situation
Sincerely,
N
***
Executive Offices

Our record indicates that this matter has been addressed with the consumer, and the reservation was cancelled
Sincerely,
N D***
Priceine.com

Customer issue/s: - The customer was not able to take their connecting flight for the last segment of their outbound flight last March 21, - Flight arrived *** ** *** *** *** ***
*** and will depart the same day at 7:05AM *** *** *** - Due to long security lines they missed their connecting flight to *** *** - They had to purchase new ticket for the next day, no hotel accommodation and no food voucher given to them Actions taken: - Verified no itinerary changes on the itinerary - Minimum connecting time required to make this connection is minutes - Customers actual flight had minutes which is minutes more than the required connecting time set by the airlines - Called *** *** and agent advised that counter for international flights closes hour before flight departure - He is unable to determine what happened to this reservation and advised me to char with their customer care group - Chatted with airline agent and verified 3K flight departed on time and is not overbooked - Agent is not able to provide compensation as their record shows customer was a “No Show” on this flight - Ask to further investigate as customer was at the counter and airline counter agent did not assist in getting customer to their next available flight - Open an incident via *** Ask *** *o verify minimum connecting time is valid provided that airline counter closes hour before flight departure Resolution: - This is considered as customer error as customer is stating that they missed the flight due to long security lines - Airlines usually offer stand by flights, however, in this case, airline seems like they did not provide other option but to buy new ticket - *** *** is not providing compensation but they open up an investigation (*** ** ***) - No compensation is due from priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me If its possible can Priceline let me know when my credit of $will post to my father's ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have explained numerous times that this was not my purchase.
Sincerely,
*** ***

Thank you for taking the time to contact us regarding your hotel reservation at the *** *** * *** ** *** *** *** *** *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation As a one-time exception, your refund for the remaining cost of this booking has been processedA refund for $was issued today, June 24, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find my reply helpful and we thank you for your time Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because: when I was buying ticket there was not off peak only there was 6:am - 10:pm and ticket was for next day that is why I called and cancel ticket , later on find out they don't want to cancel I thought some one stealing my credit card so I called my credit company to cancel transaction later on find out that was PricelineI don't know how many more people are victim of themIf you guys don't pay all of my money back at least pay some of them since I bought ticket on same day from * ***
Sincerely,
*** ***
3/9/
Complaint
This is with regards to a previous dispute, original case # ***
I did not understand the nature of this particular dispute process, but after talking to the credit card representative and the merchant (Priceline), I should have filed it as a "non-receipt of services."
Please see the
notes referenced below as stated to the representative in the dispute department for my credit card
The original transaction should have never posted in the amount of $245.00, as the requested level of hotel was not receivedThe reservation was made under my name, *** ***, with a second room under my brother's name, *** ***When it posted, I called and filed a dispute as Priceline did not refund the amount as they said they would once a second reservation was made under *** nameWe never stayed at the hotel that was reserved under my name, but did stay at the other hotel that *** reserved under his name on his credit card with a second room in my name
All of this information can be found documented with Priceline by calling them at ###-###-#### and referencing the the case number ***
The first reservation that should have been cancelled was under the following information:
Reservation name: *** ***
Reservation phone number: ###-###-####
Reservation email: t***
Room for *** ***
Room for *** ***
The second reservation that we stayed at was under the following information:
Reservation name: *** ***
Reservation phone number: ###-###-####
Reservation email: ***
Room for *** ***
Room for *** ***
With all this hour long conversation with them I forwarded this to *** and when *** tried calling them they said we are not going to refund the charges this is ridiculousI have to pay for the services that I never used this is fraud
Desired Resolution
All I want is money refunded for the amount of $that they charged to my account, as I used Priceline services for a different hotelI should not be paying for the services that I never utilizeIf this is not resolved I will be taking this to higher office to get the right result
This
will go the Federal trade consumer office
Consumer Business Dialog

In
accordance with Revdex.com guidelines, priceline promotional emails (promotion
coupons, marketing material or other special travel deals), provide
easily-accessible, unsubscribe options from future emails to all customers. We
apologize for any inconvenience experienced by the consumer, and thank you for
getting in touch about this matter
Sincerely,
ND***
Executive Offices

Your Reservation Has Been Cancelled Your hotel reservation was cancelled on April 9, at 01:PM Eastern Daylight Time Please see details below
Your cancellation number is *** Your Cancelled ReservationThe Saint Hotel, Autograph Collection *** *** ***
*** *** ** ***
*** Check-In: Thu, Apr 23, - 04:PM Check-Out: Mon, Apr 27, - 11:AM Billing Name: *** *** Credit Card: *** (ending in ***) Room Subtotal: $Taxes & Fees : $Total Trip Cost: $Cancellation Penalty: $Total Amount Refunded to Credit Card: $Any applicable refund should be posted to your account within to business days from the date the cancellation was processed

Total refund Amount: USDA refund of USD will be issued for
your airline tickets, which equates to a refund of your original purchase price
minus a cancellation penalty of USD .The following fees are non-refundable-
Processing Fee-USD

Revdex.com:
I accepted and appreciate the offer to refubdi gope by accepting this prior to receiving the credit will not cancel their offerthank you

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation with *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We
understand that you found a cheaper itinerary on
Hotwire.comWe reviewed your information; however, we are unable to verify the
actual rental car company where the lower rate is offeredThe lower price,
including taxes and fees, must be available to the general public for booking
on a website in the same currency, using the same form of payment and from the
same point of sale as your original reservation when you contact usThe lower
price must be an exact match to the itinerary booked on priceline.comIt must
be for the same rental car company, car type, rental location, piand
drop-off dates and timesWe apologize; however, we are unable to process a
refund since your are not eligible for our Best Price Guarantee
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time
Sincerely,
Frich Ad***
Executive Offices

We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, the hotel you received doesn't have a casino and you would like to be refunded We checked our records and verified that casino was guaranteed for your
reservationWe contacted the hotel and they confirmed that they don't have a casino and the nearest casino is blocks away from their propertyWe apologize for the inconvenienceWe have forwarded your issue to our Hotel Team so that the hotel information will be updated on our websiteRest assured that your issue has been noted and will be forwarded for documentation and reference As an apology for the inconvenience, we processed a 20% refund of USD for your reservationYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Executive Offices

In order to locate the referenced reservations and review this matter, please provide the digit Priceline request number, as well as the email address that was provided at the time of purchase
In the event that the consumer purchased the reservation with ***, please contact
*** directly for any assistance relating to *** purchases
please direct the inquiy to ***
Thank you,
N D***
Priceline.com

Thank you for taking the time to contact us regarding your airline reservation for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you had to pay more to exchange your tickets and
to use the return portion of your flightOnce the outbound portion of the flight is skipped, the airlines would consider the ticket as a "no-show" and would automatically cancel the remainder of the reservationSince you decided to exchange your tickets, a fee will be charged for rebookingWe apologize; however, we are unable to refund the fees We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, *** *** Executive Offices

Thank you for taking the time to contact us regarding your reservation at the Super Billings for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you encountered issues during your
stay at your hotelWe made sure that your experience has been documented, so we can avoid the same issues in the futureYour feedback is appreciatedFor the inconvenience, we would like to offer a refund equal to 20% of your total reservation costA refund for $was issued on July 19, Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing timeThis is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs We apologize for the inconvenience and we thank you for your time Sincerely, *** *** Executive Offices