Stahl Construction Company

Rented a car through the Priceline site to be picked up in ***, ChilePaid full advertised "no hidden fees" price in advanceAt car pick up, I came to find out the price I paid Priceline did not include the minimum insurance required for the car to be driven legally on public roadsContacted Priceline who whipped their hands saying the car I booked was a package offered by another company (***)A company based in the UK I never hear of, did not rent a car through their site and was not made aware by Priceline of such company before booking and payingFiled a complaint with Revdex.com that unfortunately was closed because I did not have the chance to reply within calendar daysTo resolve the complaint, Priceline offered a dollars "goodwill" refund arguing I declined the coverage on their siteThe alleged “goodwill” was due to the fact I, in Priceline minds, made the mistake of declining coverageI did decline the coverage offered on the Priceline siteHowever, the only coverage offered by the Priceline site was ***The insurance not included (nor declined by me) is ***, mandatory to drive on public roads even in the USIt may be optional in the UK, I do not knowNot even the ***booking confirmation I received makes reference to Liability coverageOnly when you complain and after telling you “oh, we are so sorry” is that they hit you with their insurance rules which, do not include any insurance “because very often US based credit cards cover those”Having to pay an extra cost for legally driving the car I rented through Priceline is a fee not disclosed before booking the car therefore, a claim of “no hidden fees” was made

After carefully reviewing your case, we regret to inform you that there was no system issue on our endWe understand that your billing name is stored in our profile however, upon booking a reservation the system requires that you input your name as it appears on your passport manually We
are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, *** *** Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize for the problem that you experiencedWe understand that you are not happy about this experience and we appreciate your time for sharing your feedback with us
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for our customers in the future We have verified that *** *** takes control of your ticket and they exchanged it to first class seatsWe would like to provide a $per ticket (total of $100.00) goodwill refund as a compensation for the trouble this caused A refund request for $was submitted today, October 26, The request needs to go through a review process which does take time to completeYou should be receiving an update within the next two weeks regarding this request Thank you, Ms***, for taking the time to notify us of this situationWe hope to have the privilege of serving your future travel needs under more pleasant circumstances Sincerely, *** *** Executive Offices

RevDex.com, Inc
We have
received the consumer’s additional comments.
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondencePriceline offers a variety travel service options, including
reservations that offer cancelationsWhen selecting a reservation, the
consumer is provided with the cancel policy associated with each reservation,
prior to purchaseIn this case, the consumer selected a reservation that
provided greater savings and less flexibilityAdditionally, in the event that
a consumer locates a lower rate for the exact same reservation, Priceline
offers a price guarantee in accordance with the best price guarantee policy as disclosed
on our websiteWe are truly sorry that the consumer’s selected purchase is non-refundable
and we are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Thank you for taking the time to contact us regarding your *** *** & Suites reservation for Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We sincerely apologize for the difficulty you
encounteredWe understand you are requesting for additional compensation because the hotel was completely sold out of roomsWe reviewed your information further and verified we were unable to re-accommodate you at a different hotel due to availabilityOur records indicate, a full refund of USD was issued on June 17, In addition, a refund of USD was issued in a separate transaction on June 17, as a compensation for the inconvenienceAll refunds are processed by our system within one business day; however, bank processing time variesIt may take at least to business days for your bank to post the refund to your accountWe apologize; however, we are unable to provide any additional compensations or refunds Thank you for your time and we hope you find this information helpful Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because: They are claiming something which is the opposite of what really happened. Since they have the power to falsify what the offer page of my deal really said, I do not see how this can be resolvedI simply will NEVER do business with them againI am also encouraging my friends and family to do same, along with my business. Unless you have something to add here yourselves?
Sincerely,
*** ***

Dear MsKeung,
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** *** Inn And Suites *** and
your rental car reservation with *** *** Rental for Trip Numbers
2***and ***60, respectively
We are writing to let
you know that we have received your
Revdex.com concern in our Executive Offices
I understand that you are requesting a refund of your
hotel reservation and a refund of the price difference for your rental car
reservation
As a one-time exception, your refund of the hotel
reservation has been processedA refund for $was issued today, February
12, We will issue a refund to your bank within one business dayYour
bank will then post it to your accountThe bank processing time varies so
please check with them if you do not see it in your account within a few days
In addition, a refund request for the price difference on
your rental car reservation, $97.20, was submitted to our management team for
reviewThis process can take up to daysOnce the refund is approved, we
will issue a refund to your bank within one business day
Your bank will then post it to your accountThe bank
processing time varies so please check with them if you do not see it in your
account within a few days
I hope you find my reply helpful and we thank you for
your time
Sincerely,
Jenn ***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please have someone contact my spouse *** *** anytine M-F between 12-4PM at ###-###-####Thank you
Sincerely,
*** ***

We found another booking for trip number *** *** under the name of ***We reviewed the reservation and verified that it is a valid bookingWe see that the the reservation has been made on Wednesday, June2017, 7:PM and was already considered as a no-show by your hotelThe
cancellation policy indicated that refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, June 9th)We apologize; however, we are unable to change, cancel or refund your booking We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:My complaint is against Priceline Not *** They Guarantee the hotel would be the quality of *** Courtyard or ***It was NotEven the *** Manager admitted that on a way call with Priceline laughing, stating "I don't know who told you that"
Sincerely,
*** ***

Dear M*** ***
Thank you for contacting us regarding your concerns and
feedback with the *** *** *** *** for Trip Numb** ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are
requesting a
refund of this booking due to quality concerns you experience during your stay
We apologize that you were unhappy with your hotel
accommodationsWe evaluate each participating hotel on many different
criteria, including cleanliness, guest satisfaction, d?cor, etcWe are sorry
to hear that your hotel fell short of this expectation during your stayWe
have contacted the *** *** *** *** on your behalf and spoke with
Peter the General Manager, who advised the only compensation that can be
offered is a refund of the Cheesecake charge and the parking fees
We are sorry for any inconvenience; however, our ability
to offer any type of refund is entirely at the discretion of your confirmed
hotel
Unfortunately, we will be unable to provide any
additional compensation
We are sorry we did not provide you the answers you were
looking for and
we thank you for your time
Sincerely,
*** ***
Executive Offices

Priceline offers a variety travel service options, including our Retail service where consumers have the option to select specific room type accommodationsWhen selecting a reservation, and prior to purchase, the consumer is provided with the terms and conditions associated with each reservation
In this case the consumer selected an Express Deals/Name Your Own Price reservation that provided greater savings and less flexibility
On each consumer’s contract page, we place the following disclosure regarding this issue labeled under Important Information
Important Information
All rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline
Can I request a specific room type?
Depending on the reservation you make, you may have the option to request a specific room type
When you make a reservation using our Retail service, you can select a specific bed type
When you make a reservation using our Name Your Own Price (or Express Deals when available) you will not be able to select a specific room type through Priceline
All rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed
We are sorry that we are unable to assist the consumer any further in this situation
Sincerely,
ND***
priceine.com

I have received the consumer’s additional
comments. As you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusionUnfortunately, there is nothing we can add to what has
already been stated in our previous correspondenceIn this case, the
consumer selected a reservation that provided greater savings and less
flexibilityAttached hereto, is a copy of the consumer’s
contract page authorizing the non-refundable, non-changeable terms and
conditions of the selected reservation Priceline
offers consumers the opportunity to purchase travel protection, which reimburses for cancellations due to unforeseen illness of the traveler
in accordance with the terms of the policyHowever, in this case, the consumer
did not select the purchase of travel insuranceWe are sorry that we are unable
to assist the consumer with a refund for his/her selected non refundable purchase
Sincerely,
** ***
priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and was refunded in fullI will never recommend this business or do any future business with this company
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:This is the information that they requested***This issue is at the fault of their website!
Sincerely,
*** ***

Dear Mr***,
Thank you for taking the time to contact us regarding the
refund of your airline reservation for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive
Offices
Our records show that this reservation was not canceled
and no refund was processed*** ***' fare rules show that the tickets are
non-refundableHowever, we may contact the airline for an exception in your
behalf, but this is not guaranteed as this will be entirely up to the airline
to allow a refund
The airline requires the patient's medical information
Please provide the following information:
- Doctor/Hospital's Name
- Doctor/Hospital's Phone Number
- Name of the Patient
- Relationship to the Patient
- Nature of Illness
- Date of Visit/Treatment
Upon receipt of the information, we will contact Jet
Airways to request a refund on your behalf
We look forward to assisting you and resolving your
issue
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because: I DID purchase this car through Priceline at a bid I made !And in Priceline's own response it shows I will be charged $including taxes & fees. I was charged a rate by *** because the manager told me that Priceline DID NOT forward ANY amount that I was to pay for the rentalPriceline dropped the ball in this matter, and I want a refund of the overcharges that *** charged me.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because Priceline has not sufficiently addressed the issues The hotel we were incorrectly given by Priceline is located at: *** * *** *** *** ** *** *** Looking at the regions in the email sent by Priceline, the hotel located at the address above is still *over one hour away from ***, and NOT in the areas we had requested under the listed regions of City Areas:Downtown - *** *** *** *** *** ***
*** * *** *** ***
*** * *** *** * *** *** ***
Again, Priceline's poor service is a scam that needs to be resolved for better customer satisfaction and for them to be held accountable for the payment transactionThe hotel generated was no where within the correct boundaries of the map as advertised In fact, the details on the website are misleading as we were booking for "***" city, not a location further south than ***. The fact that we were still charged $229.37 for a room that was NOT in the correct location and was OVER an hour away from our vacation destination needs to be addressed.As I quickly called Priceline following them generating the incorrect hotel room and they were unwilling to resolve the hotel complaint in a timely manner or give us a fair exchange for their error, I would like a full refund as I paid for a service that was *not correctly given
Sincerely,
*** ***

Thank you for your interest in booking an airline reservation on our website.We are writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you attempted to book a reservation last December and 24, however, you were being
prompted of higher fare after selecting lower fare on availabilityYou are requesting that we honor the lower rate for you.I see that you have attempted to book flight reservation times, however, we were unable to confirm these flightsWe're unable to confirm the reservation at the lower fare you have selected due to changing availability of our airline partnerIt's possible that when you submitted your request, while processing it, the inventory of our travel partners changed as affected by their availabilityOur booking system is linked to our travel partners booking system, just as any other internet travel service or travel agency, and there can be occasional time lags which impact true reservation availability and priceThe reason why you still saw the lower fare online is because our airline partner has not yet updated their availabilityJust like any online travel agencies, we are not able to guarantee fares until reservation is confirmed and ticketedIf you still need to get a flight, I highly suggest that you try the request again with a different flight option if you wishes to confirm a reservation.We truly apologize for any inconvenienceWe are sorry we did not provide you the answer that you are looking for and we thank you for your time.Sincerely,Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable to me
I continue to be outraged, however, that it took mediation by Revdex.com to resolve this Priceline should train its staff to have more sense and not just keep repeating themselves like robots They need to be proactive problem solvers
Sincerely,
*** ***