Stahl Construction Company

We further reviewed your concern and we understand that you were unable to use the last night of your bookingAs we verified from your hotel, your entire reservation was used and that no refunds can be processedHowever, we made a decision to process a refund of the last night of your bookingA refund for $was issued on February 1, Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time. Thank you for giving us the opportunity to assist you and we thank you for your time. Sincerely, Executive Offices

RevDex.com, Inc
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of USD
has been issued
Sincerely,
* ***
Priceine.com

Dear MrJ***,
We are contacting you today regarding your reservation with *** *** *** booked under Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to be
refunded for the Collision Damage Insurance that you purchased on our website
We researched your issue with *** *** *** and they advised that you accepted the Renters Liability at the rental counter when you picked up the carSince *** *** *** charged you again for the insurance, I have refunded the Collision Damage Insurance that you purchased on our websiteI refunded the $insurance back to the same card that was used to place the requestYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days
We apologize for the inconvenience and thank you for giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

Complaint: 11***
I am rejecting this response because: I contacted the hotel BEFORE the 8/18/11:59AM deadline to cancelI was then referred to the corporate office who informed me that they could not do the cancellation as Priceline had to do itWhen I contacted Priceline, they told me that the hotel had to do itBoth the hotel and Priceline were passing it off to the other
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I did not receive any credit. Furthermore, My goal with this was not moneyMy goal was for you to recognize your misleading site and horrible customer serviceWhen I arrived at hotel they were even shocked at the way I was treated and offered to reverse it on their endBut they couldn't because there was no reservation in their systemThey told us to stay without payment till they sorted it out It took days to sort out. I am fairly certain the hotel reversed the payment and they charged our card for room at a lesser rate. Even without all this trouble, it was a disaster because the hotel did not have our reservation upon arrival and check in took over an hour due to priceline.
Sincerely,
*** ***
3/18/

We are contacting you today regarding your reservation at the *** *** *** *** *** booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you were unable
to use the reservation due to a death in the familyWe are sorry to hear of your loss, please accept our condolences We contacted the hotel and they agreed to process a refund for your reservationWe processed a full refund in the amount of USD back to the same card that was used to place the requestYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days Thank you for giving us the opportunity to assist youAgain, please accept our deepest condolences on your loss Sincerely, *** *** Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond
Attached hereto is a copy of the consumer’s contract page authorizing the terms and conditions of the consumer’s purchase, including the consumer’s selected travel
dates
We appreciate the opportunity to clarify
Sincerely,
ND***
Priceline.com
2.5-Star Hotel in the *** - *** - *** Airport
(***) Area
Amenities: Pet Friendly, Free Parking, Restaurant, Shuttle, Internet, Free Breakfast,
Gym/Spa
Guest Score: 7+
Check In: Wed, Aug 26,
Check Out: T hu, Aug 27,
Rooms: room for night
Room Rate: $per room/night
Taxes & Fees: $
Room Total: $
Have a promo code?
Guest Info (Room 1)
***
Billing Info
***
*** ** **
***
***
***
*** *** *** * * * *
XXXXXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
T axes and Fees
Amount: $
Prices are in USD
Cancel Policy
This rate cannot be cancelled, changed or transferredRefunds are not allowed
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
View taxes, f ees & cancellation policy ?
Guest name and billing name are the same
United States
BOOKING CONDITIONS
I agree to the Terms & Conditions, Privacy Policy, and Booking Conditions below
XX
All rooms will accommodate up to pe ople Re que s ts for be d type s (King, Que e n, Double s , e tc.)
or othe r special requests (including pre fe re nce s for smoking or non-smoking rooms ) s hould be
re que s te d through your confirme d hote l and cannot be guarante e d by Price line
Re s e rvation is guarante e d for arrival on the confirme d che date onlyIf you do not che on
the firs t day of your re s e rvation and you do not ale rt the hote l in advance , the remaining portion of
your re s e rvation will be cance le d and you will not be e ntitle d to a re fund
The hote l that is booke d may or may not be one that you have s e e n during a hote l s e arch on
price line Any s orting or filte ring options pre vious ly us e d will not apply to this re que s t
The re s e rvation holde r mus t pre s e nt a valid photo ID and cre dit card at che ck-inThe cre dit card is
re quire d for any additional hote l s pe cific s e rvice fe e s or incide ntal charge s or fe e s that may be
charge d by the hote l to the cus tome r at che ckoutThe s e charges may be mandatory (e .g., re s ort
fe e s ) or optional (parking, phone calls or minibar charge s ) and are not include d in your offe r price
Hote l rooms purchas e d through price line are not e ligible for fre que nt trave le r points , upgrade s ,
vouche rs , or othe r dis counts and ince ntive s
If your re que s t is acce pte d, Price line will imme diate ly charge your cre dit card the total cos t of your
s tayRooms purchas e d through price line cannot be cance lle d, change d or trans fe rre d and re funds
are not allowe dIf your re que s t is not acce pte d, your cre dit card will not be charge dPrice s are not
guarante e d until purchas e is comple te

Dear Ms***,
We wanted to take this time to contact you in regards to
your rental reservation with *** Rent a Car booked under Trip Number
***
We are writing to let you know that we have received your
Revdex.com concern in our Executive
OfficesAs we understand,
*** Rent a Car did not release your rental since they do not accept debit
cards for the security depositWe reviewed your reservation and verified that
our website provided you the information that the driver will be required to
present a valid credit or debit card in his/her name for the refundable security
depositIf the driver provides a debit card for security deposit, proof of
round trip airline travel may be required and any funds used for the deposit
cannot be accessed until after the car is returned
However, since you selected the option to present a
credit card upon pick up, our website did not filter the rental car companies
that do not accept debit cards
We contacted *** Rent a Car and confirmed that your
rental was not picked upWe have refunded your reservation minus a
cancellation fee of
$, this fee is equivalent to your offer price per
dayThe refund details are below:
Refund Amount: $
Refund Reference Number: ***
The charges to your credit card will be refunded and
depending on your billing cycles, you can expect this refund on one of your
next two billing statements
We apologize for the inconvenience and hope you find this
information helpful
Sincerely,
*** **
Executive Offices

*** *** ***
Thank you for taking the time to contact us regarding your reservation with the *** *** for Trip Numbe* ***I am writing to let you know that we received your Revdex.com concern in our Executive OfficesI understand that your reservation was cancelled
without your approvalWe truly apologize for the inconvenienceAs mentioned on the emails that were sent out, the property incorrectly loaded a rate of $per nightThe hotel stated that this rate was not correct, and they are not honoring any reservations booked at this priceAs a result, all reservations booked at the incorrect rate cannot be fulfilled and the hotel is cancelling these bookingsThis issue was caused by the hotel and all bookings, regardless of where they were placed, will not be honored by themAs soon as we received this information, Priceline sent emails advising that reservations have been cancelledAdditionally, for each cancelled reservation, we included a 15% coupon that can be applied on a future Hotel Express Deals reservationThese coupons are valid for year and will expires on April 01, 2018. Also, as an additional compensation for each cancelled booking, we can offer a $credit towards a future published hotel reservation purchased on our websiteOnce the new reservation is booked, call us back at *** with your new reservation number and we will apply the additional $credit. We apologize; however, we cannot reinstate the reservationWe are sorry we did not provide you the answer that you are looking for and we thank you for your timeSincerely,
*** *** Executive Offices

*** *** *** Thank you for taking the time to contact us regarding your reservation at the *** *** *** ** *** for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand
that you requested a refund of your reservation because you believe that the hotel you received is not in the area you wantedWe reviewed the location of your confirmed hotelThe hotel you received is in fact in the Galleria Area of the map that you reviewed on our websiteWhen you were submitting your request, our website stated that your confirmed hotel could be located anywhere within that shaded area of the map We see in our records that the hotel has allowed an exception to the no-cancel policy of your reservationYour refund has been processedA full refund of $was processed and confirmed on Tuesday, March 21, The refund will be processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days We apologize for any inconvenience and we thank you for your time Sincerely, Berna Abelida Executive Offices

*** ***
I am rejecting this response because: Priceline has taken no responsibility for the incorrect information and is making no attempt to fix the issueI have not experienced this issue with any other travel site.
Sincerely,
*** ***

I have
received the consumer’s additional commentsAs you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusionPlease note that once a credit card dispute is
initiated and the bank withdraws the funds outside the terms of the agreement, the bank will investigate the credit card holder’s
claim, and this process, may take up to monthsImportant to note is that upon
the bank’s inquiry/investigation of the fraud claim; the bank, and not
Priceline, determines the outcome of a credit card holder’s fraud claim
I
am sorry that Priceline is unable to assist the consumer any further in this
situation
Sincerely,
** ***
priceline.com

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
Please note
that once the consumer selects the
travel dates and provides all the details of his/her trip on our web site, we
summarize the
consumer’s request, including the dates selected, on what we
refer to as the Contract Page, (attached)The consumer is then asked to review
the details/summary of the trip and initial the box at the end of the summary
to authorize the terms and conditions of the purchase, and confirm that the
travel details provided are accurateIf the consumer’s offer summary shows a
mistake, the consumer can go back and change it before he/she clicks "Buy
Now."
Attached hereto is a copy of the
consumer’s initialed contract page agreeing to the non-refundable and non-changeable
terms and conditions of the purchase as well as the following travel dates
Depart:
Tue, September 15,
Return:
Tue, September 15,
Our
ability to cancel, change or refund the reservation is governed by contractual
agreements with our travel partners, which state that the consumer’s selected
reservation is non-changeable and non-refundable. We are sorry that the consumer’s selected
purchase is non-refundable and we are unable to assist the consumer with a
change or refund
Once again, thank you for getting in touch about
this
Sincerely,
*** ***
Priceline.com
This contract for request number was originally initialled on Wed Jul
17:06:EDT
Your Trip Summary
We Recommend Trip Protection
Life is uncertain...plan for the unexpected
Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Airfare Details
Depart:
Tue, September 15,
Return:
Tue, September 15,
Departing Airport:
*** *** *** *** ***
*** **
Arrival Airport:
*** *** *** ***
*** **
**
*** *** *** ***
*** *** **
**
*** *** *** *** ***
*** *** *** **
Flight Times:
The airlines will choose your flight timesYour trip will start between a.mand
p.mand you will arrive no later than 12:a.mthe next day
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Ticket
Passengers:
Bh Humphreys
Aircraft:
Jet aircraft
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip
Protection:
Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important
Information
•
Your airline
tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not availableIf
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservationIf any part of the ticket is
unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
Initial Here:
**
I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy

Thank you for your email We are sorry that you were not satisfied with us and we appreciate that you have taken the time to provide us with your feedbackWe demand the same service for our customers as any travel agency and we are truly sorry to hear of your experience Prior to booking, we provided you a contract page which includes all the important details of your reservationThe guaranteed amenities were provided on this page and we stated under the Important Information section that the reservation holder must present a credit card at check in for any additional service fees or incidental charges that may be charged by the hotelWe apologize if we were unable to assist you; however, your reservation is truly non- refundableRest assured that your issue has been noted and will be forwarded for documentation and reference We apologize for the inconvenience and thank you for your time Sincerely, Joe A***
*** ***

Please see the response below that we sent to our customer. *** *** *** We are writing you today regarding your Vacation Package for Trip Number ***. We apologize you need to contact us multiple times to get part of your Vacation Package (Hotel) refunded.
On your initial call, it was not stated that you need to cancel due to Military Duty of your husbandWhen it was clarified that it is because of your husbands caduty, the hotel authorized the refund. Your *** Airlines ticket is indeed refundable however they are charging a $fee to cancel itPer your conversation with our Travel Specialist, you agreed to send the copy of the Military Order of your husband on Nov14, We will send it to American Airlines to request if they will waive the $cancel fee, please note that it will be under their discretion onlyYou were told to send it to *** in PDF or JPEG form, not exceeding 2MB, as an attachment. We request that you copy us in at *** Thank you for giving us an opportunity to assist you. Regards, *** ***
*** *** *** *** ***
*Thank you for choosing us for your travel needsThis e-mail is being sent in response to your refund request for Itinerary Number *** We have submitted a refund request with ***n Airlines on your behalfAirline refund requests are at the sole discretion of the airline. Further questions regarding your refund request should be directed to *** Airlines at ***When calling the airline, you may need to provide some or all of the information listed below: Important Information*
*** *** ***
*** *** ***
*** *** ***Ticket Numbers: *** *** *** Sincerely, Priceline.com Travel Services Team

HelloPlease see our response to the customer below. *** *** *** Thank you for taking the time to contact us regarding your reservation at the ** Hotel *** *** for Trip Numbe* *** We are writing to let you know that we received your Revdex.com
concern in our Executive Offices. We understand your concern about the savings that you received compared to booking directly with the hotelThe savings shown on our website is a percentage of what you could save when you submitted your Hotel requestPlease keep in mind that Hotel inventory is constantly changing, and we do not guarantee that you will save a certain percentage when you purchased your reservationWe apologize; however, your purchased a restricted rateYour reservation cannot be changed, cancelled or refunded. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, *** ***Executive Offices

Complaint: ***
I am rejecting this response because:It is an unethical business practice to accept a business credit card that has been authorized online for prepayment and then reject it at the time of pickup
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: This complaint was filed when we were advised that there were no rooms availableWe ended up getting a room, no thanks to PricelineHowever, Priceline lied in the original response, claiming they issued a refund.
Sincerely,
K*** ***

We understand your concern and see that the resolution we have provided was inadequateWe are sorry to hear about your experienceWe would like to assure you that your concern has been documented, so we can avoid the same issues from happening in the futureAlthough we will be unable to offer an additional refund, we would like to offer a 20% coupon for a future hotel Express Deal purchaseThe coupon is valid until December 31, 2018, 11:PM. This is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs. Your Coupon Code:*** We apologize for the inconvenience and we thank you for your time. Sincerely, Executive Offices

I have received the consumer’s additional commentsAs you
requested, I have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusionUnfortunately, there is nothinga we cn add to what has already been stated in our previous
correspondence According to the consumer, the
agent did not disclose that exchange fees are incurred with the exchange of the
ticketThe consumer therefore requests a refund for airline collected exchange
feesUpon careful review of this matter we have again confirmed that the fees
were clearly disclosedThe agent stated to the consumer that the tickets are
non-refundable and the rebooking fee is $p/ticket, plus the increase in
fare, and a $per ticket processing feePlease note that all ticket
exchanges are subject to exchange fees in accordance with airline policyExchange
rules and fees vary by airline and type of fare purchasedThe airline's rules
and fees associated with the consumer’s ticket purchase are clearly disclosed within
the consumer’s online itineraryWe are sorry that we are unable to provide refunds
for airline exchange fees and unable to assist the consumer any further in this situation.Sincerely,
** ***
Priceline.com