Stahl Construction Company

This reservation was cancelled and the penalty waivedThe customer received a full refund. Sincerely,Executive Offices

I have received the
consumer’s additional commentsAs you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondence The consumer selected a
reservation with the following cancel policy:
Important
Information
Rate
D*** *** *** - Full pre-payment required upon booking Pre-Pay Policy
This hotel requires a deposit which will be charged to your credit card shortly
after purchase$will be charged to your credit cardRoom Charge
Disclosure Your credit card is charged the total cost at time of purchase
Prices and room availability are not guaranteed until full payment is received
Cancellation
Policy For the room type you've selected, you can cancel your reservation for
a full refund up until noon on Tuesday, May 17th (local hotel time)If you
decide to cancel your reservation anytime between noon on Tuesday, May 17th and
noon on Friday, May 20th (local hotel time), the hotel requires payment for the
first night's stayYou will be charged for the first night's stay including
taxes and feesAny remaining amount will be refunded to youRefunds or
cancellations are not available after noon local hotel time on your day of
arrival (Friday, May 20th)
Guarantee
Policy Reservation is guaranteed for arrival on the confirmed chedate
onlyIf you don't cheto the hotel on the first day of your reservation
and you do not alert the hotel in advance, the remaining portion of your
reservation will be canceled and you will not be entitled to a refundAll
rooms are booked for double occupancy (i.eadults) and accommodations for
more than two adults are not guaranteed
I am sorry that we
are unable to assist the consumer any further in this situation
Sincerely,
** ***
Executive Offices

We are contacting you today regarding your *** *** reservation with Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you don’t feel safe to travel t* *** *** due to
the previous situation there We contacted *** ***s with hope that they will grant a refund or re-booking without fee, however, it was deniedThey explained that there is no current advisory in traveling to *** *** that’s why they will not be able to provide any waiverThey reiterated the fare rules and restrictions of the tickets, that are not refundable but can be re-book for future date with $per ticket *** ***s impose fee and possible fare differenceWe also collect our $service fee per ticket which we will e able to waive for youI’m sorry *** ***, we need to abide with the policy set by *** *** as they are the owner of the tickets You have until October 31, to cancel your reservation them place the ticket value on-hold for future usePlease note that failure to cancel your reservation will forfeit the value of the entire ticketsThe tickets must be exchange and the travel must be completed on or before April 26, We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

Thursday, May 21, Dear Mr***,
We are contacting you today regarding your reservation at
The *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concerns in our Executive OfficesWe
understand your
concern regarding the star rating of your confirmed hotelWe apologize that
you were unhappy with your hotel accommodationsWe evaluate each participating
hotel on many different criteria, including cleanliness, guest satisfaction, decor,
etc
As a gesture of goodwill, a refund for $was
processed today, May 20, We will issue a refund to your bank within one
business day
Your bank will then post it to your account and their
processing time varies, so please check with them if you do not see the refund
in your account within a few days
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because:Last time We are clearly complaining about:
The hotel that
we booked is "*** by *** in *** *** ***", check in time IS Jun20, check out time IS Jun NOT THE ONE
PRICELINE RESPOSED USThis *** by *** order IS REGULAR PRICE NOT PRICELINE SAID EXPRESS DEAL
Priceline Trip
Number: ***,Check the attachment to see detailsWe STRONGLY
asking PRICELINE to react this case CAREFULLY and be RESPONSIBLE, DO NOT use other order’s contract to
neglect their cheating behavior
We are asking
priceline to:
give us a
public official apologize about what they did to us free charge on
this trip
We reserve the right to further litigation by law
Here is the detail about this orderCheckin:Sat, Jun 20, After03:PMCheckout:Mon, Jun 22, 12:PMAddress: *** *** *** *** *** *** *** * **Phone number: ***Number of rooms: roomReservation name: ** **Hotel confirmationnumber:***Amenities: ? Free Parking? Pet Friendly? Indoor Pool? Outdoor Pool? Shuttle? NonSmoking? Gym? Business CenterRoom type: King Bed Executive Floor Nonsmoking Comp HiSpeed Internet Inch Flat Screen Evening Reception And Complimentary Breakfast
Sincerely,
** **

*** *** *** Thank you for taking the time to contact us regarding your reservation at the *** * *** *** *** for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We
understand that you are requesting to cancel the reservation because it was booked for the wrong datesWe reviewed your cancellation policy and verified that for the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amountWe also spoke with the hotel are not allowing an exception to the policyWe apologize; however, your reservation is non-changeable, non-cancellable and non-refundable We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, *** *** Executive Offices

We regret that our customer is dissatisfied with his recent purchaseHowever, we have thoroughly reviewed his claim and found that the hotel fee (payable to the hotel) was disclosed at the time of purchase I have attached a copy of the contract that was presented prior to purchaseThanks

Complaint: ***
I am rejecting this response because:I appreciate the response, but it does not address the issue given that a lower price was available to the general public on the ***.com websiteI have attached a screenshot ("***-Screenshot.jpg") that shows in detail what appeared on ***.com while I was speaking to the Priceline representative, with a total price including fees of $While still on the phone with the representative, I used the "pay later" option on the ***.com site and confirmed a reservation for the same type of car and dates in question, as shown in the second document ("***-Reservation.pdf").I believe a confirmed reservation from the same car rental company should be sufficient to verify that a lower price was available at the time, and that the guarantee should apply in this case
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***I finally received the second check thru the mail yesterday, Thanks.*** ***

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond. I understand that the consumer selected a discounted, specially priced vacation package, and requests a breakdown of each component
We are unable to breakdown the
charges or provide an itemized receipt for each travel component for package reservations because we combine special prices together for each component selected by the consumer into one discounted rateThis discounted rate would not be available if the consumer purchased the travel components separatelyThe total amount of the package was presented to the consumer prior to purchase on his/her contract page
Package providers, including Priceline, cannot break out components of a package because travel suppliers (hotels and airlines) only agree to provide discounted vacation package pricing if the components are bundled. This allows the suppliers to provide discounted pricing without undercutting their own retail rates. Since this is an industry standard, a reasonable customer would expect that a package price cannot be unbundledWhen the customer selects the package, he is provided one bundled price and is informed that he is saving money by bundling the components together in a package as opposed to purchasing the components separately
The package price clearly disclosed that it was a total price, inclusive of all taxes and feesAs noted on the attached contract page, the total vacation package price is disclosed prior to purchase, and includes all taxes and fees
The consumer clearly chose to make the package purchase with the understanding that her/his total purchase price was inclusive of each travel component and taxes and fees
I appreciate the opportunity to clarify
Sincerely,
ND***
Executive Offices

Hello. Please see the response we have sent to our customer below.Dear Ms*** Thank you for taking the time to contact us regarding your vacation package reservation for Trip Number *** I am writing to let you know that we received your Revdex.com concern in
our Executive Offices. I understand that you had an issue with your hotel accommodationWe truly apologize for the inconvenienceWe have reviewed your case and decided to refund the hotel portion in fullYou will be receiving a refund amounting to $379.53. Your refund will be processed by our system back to your bank within business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days. Also, thank you for bringing this issue into our attentionThis has been escalation to our Hotel Team for necessary update. Thank you for giving us the opportunity to assist you, and I hope you find this information helpful. Sincerely, *** ***Executive Offices

I
have received the consumer’s additional commentsAs you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusionUnfortunately, there is nothing we can add to what
has already been stated in our previous correspondence I am sorry that
we are unable to assist the consumer any further in this situation
Sincerely,
ND’***
Executive
Offices

We are writing to let you know that we received your Revdex.com response in our Executive Offices. We reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolutionThere is nothing we can add to what has already been stated in our previous correspondence We are sorry we did not provide you the answer that you are looking for and we thank you for your time Thank you! Sincerely, Executive Offices

Revdex.com:
* *** *** *** *** *** ** *** *** ** *** ** *** ** *** *nd find that this resolution is satisfactory to me
Sincerely,
*** *** ***

We are contacting you today regarding car reservation with Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We investigated on your reservation and can see that the reservation was cancelledWe are
sorry that you have been subjected to such frustrating eventsThe restrictions of the reservation you purchase is presented to you in your contract page that you signedIt is stated that the size, make/model is not guaranteedYou purchased a reservation where the rental car company charges your card, and their rentals are subject to availabilityIf you purchased a reservation directly with our partner, the same issue could have occurred, and you would have been responsible for finding a new reservation with a different rental car company We know you expect a different answer; however, there are no other options that we can offer because of the restrictions Sincerely, *** *** Executive Offices

We are contacting you today regarding your Hotel Monteleone reservation with Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We have reviewed your hotel reservation and found that the room type that you
had was presented to you upon bookingWe provided you an opportunity to review your booking before clicking buy ticket nowIn the Confirmation Email we sent you on June 27, 2017; it was also indicated that the room type you agreed on is Comfortable Traditional room with one King Bed and a Marble Granite Bathroom We regret to inform you will not be able to refund and we have verified that you had fully utilized the reservation Thank you, Ms***, for taking the time to notify us of this situationWe hope to have the privilege of serving your future travel needs under more pleasant circumstances Sincerely, *** *** Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will expect a refund of exactly $within weeks from the date it was issued, which will be no later than 4/30/15, as Priceline stated in their response.If I do not receive an email confirmation from Priceline regarding my refund as well as the actual refund by 4/30/15, then I will reopen or resubmit a new complaint.I would still appreciate an apology from Priceline's very rude representative *** who refused to acknowledge that I had any valid cause for complaint, refused to review the paperwork I asked her to look at, and eventually disconnected the chat that I was engaged in with her.I will never do business with Priceline again and will make sure everyone I know is aware of this.Thank you for your assistance with this matter
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you so very much.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I am still very displeased with your companies customer service. When I check into a hotel and they make me sign a contract that I will not smoke in a room and the cloud of smoke hits me in the face when I walk in does not live up to the standards. I am upset that my concerns are not being taken seriously. I feel that you keep sending me the same information over and over. I have on numerous times complained with the hotel and with Priceline and I am not getting any resolution. I am getting more and more upset.
Sincerely,
*** ***