Stahl Construction Company

Our record indicates that this matter has been addressed with the consumer
The reservation was cancelled and a full refund of USD was issued
Sincerely,
* ***
Priceine.com

Complaint: ***
I am rejecting this response because: I feel like this is not putting me back wholeThe representative I spoke to told me it is a new reservation and new reservation should have the hour policy up held with thatI feel like I was misinformed with all this and just want to be put back as wholeI appreciate you offering the dollar waive but would ask you for this one time to cancel that reservation of august and have it back to my original of august and please return back my dollarsI have never ever had issues with priceline and would like for this to be settled on an amicable terms
Sincerely,
*** ***

We are writing to let you know that we received your Revdex.com concern in our Executive Offices.I understand that you would like to get a refund due to an unfortunate incident you had experienced with the hotel years agoI know that you are not happy about this experience and we
appreciate your time for sharing your feedback with usWe have processed a full refund of $back to the original card usedI will not be able to take out the property from our list but I will contact the appropriate people at the hotel to share your concerns.Our sincerest apologies for any disappointment causedFeedback such as yours greatly assist us in improving our service.Sincerely,Executive Offices

Dear Ms***,Thank you for taking the time to contact us regarding your reservation with United Airlines for Trip Number ***.I am writing to let you know that we received your Revdex.com concern in our Executive OfficesI am sorry to learn that you have to cancel this trip
due to your current medical conditionI am hoping for your immediate recoveryUnder circumstances, your reservation is restricted and it is not to be changed or cancelledWe will try to request an exception to our travel partnerIf you can please provide us medical documentation as proof of your inability to travelIt may help increase our chance in getting an exception for you.Please fax to us directly your doctor's note/certification to: ***Please include in your fax the Trip Number *** and your name so that we can associate your fax to your reservationYou may also reply to this email and attach the needed billing statementThe attachment needs to be a PDF or JPG file no larger than 2MBAny attachment that does not meet this criteria may be considered potential for spam/malware/viruses and are stripped from the email message by our corporate email system.I apologize for the inconvenience and look forward to hearing from you soon.Sincerely,Berna A***Executive Offices

Roman">Our record indicates that a refund in the amount of $was issued back to the same card that was used to place the request

From: K** *** ***] Sent: *** *** *** *** *** ** To: i*** C** ***
*** *** *** hi Madelyn Thank you for your assistance. Priceline, although I figured out the problem on my own after a few hours of panic, are still sending me his emails and no one has said anything about his personal information being sent to me, and continues to be sent to me. There's a larger issue within Priceline and an executive should contact me to go over these emails I am continually receivingAgain, I cannot get through to them for they make it hard for customers to call inThanks, *** *** *** ** ***

We are writing to let you know that we received your Revdex.com concern in our Executive Offices We reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolutionThere is nothing we can add to what has already been stated in our previous correspondence Although we empathize with your situation, we are truly unable to assist you further in this matter We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, *** *** Executive Offices

In order to locate the referenced reservation and review this matter, please provide the digit Priceline request number, as well as the email address that was provided at the time of purchase
Thank you,
N D***
Priceline.com

Dear Ms***,
We are writing to let you know that we received your Revdex.com concerns in our Executive Offices regarding your airline reservation for Trip Number ***We understand that you are requesting a refund for the airline ticket cancel fees charged and collected
by the airlineWe apologize; however, we are unable to process a refund for cancel fees or any difference in fare
Our record confirms that on September 29th we offered to correct the name on the ticket or, refund the ticket less a cancel fee; however, no decision by the caller was provided at that timeOur representatives advised that a callback must be made prior to flight departure in order to address the issue
Our record further confirms that on November 16th, we received a call back requesting to complete the name correctionHowever, upon contacting the airline, we were unable to obtain the waiver from the airline as their special services department was closed at that time and the representative advised that a call back was required during business hours in order for the airline to assist
Unfortunately, we did not receive a call back during business hours as requested, and the next contact occurred only after you missed your departure flight
Please know that our ability to assist you is dependent upon airline policy
We apologize for the inconvenience and hope you found the information helpful
Sincerely,
Zadhy S***
Executive Offices

RevDex.com, Inc
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of $ was issued on 7/23/
Sincerely,
* ***
Priceine.com

Dear Ms***,
Thank you for taking the time to contact us regarding the charges on your hotel request for Trip Numbers *** and ***
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices
As part of the request
process, we authorized your card to determine if your bank will accept the charge; however, because your request was not accepted, you were not chargedDepending on your bank, and in most cases, authorizations or pending transactions are removed within three to at most seven days
We are unable to speed up the process since we do not have access to your bank's systemHowever, if you still see these charges/pending transactions on your account, you may send us the copy of your billing statement showing these charges along with the following information to assist us when contacting your bank in order to locate the authorization
- Billing Name
- Form of Payment (i.eCredit Card or Debit Card)
- Name of bank
- Bank's phone number
- Last digits of Social Security Number
Please send the billing statement as an attachment using PDF or JPG format and be sure that it is no larger than 2MBAny attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account.
I hope you find my reply helpful and thank you for your time
Sincerely,
Jenn H***
Executive Offices

From: *** *** *** *** Sent: Thursday, April 14, 2:PM To: Revdex.com Subject: Re: Your complaint has been received Hello this is *** *** and I am contacting you because of the complaint I filed to Price line (Itinerary trip number *** *** *** ***) I have not heard or received any response from Price line, concerning it to get a refund concerning their policies alone for amenities with the hotel reservations70% of the things that I do I access/ do business through the means of the Internet so you see even a few days of inaccessibility for me especially at this time can be a lossNow I will wait a couple of days in hopes that Price line will respond, because I choose to believe that they are a company that likes to resolve issues with customer (especially one such as myself who has been been paying hundreds of dollars per month to live at this hotel I am in being temporarily without one) in receiving SSI Benefits I do not have the funds to be paying for rooms at the same time, and in explaining the situation as it occurred Price line will be able to see as to why I was/am requesting a refund, and again their company policies alone would cause to respondSo as I said I will give it a couple days then go to plan BContact information ###-###-#### Thank you for help and look forward to hearing from you *** ***

Dear Mrand Ms***,
We are contacting you today regarding your reservation at the *** *** *** for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you requested to purchase
a Pay When You Stay reservationWe apologize for the inconvenienceWe reviewed your concerns further and escalated this to our Hotel TeamWe appreciate that you took time to bring this to our attention
We would like to request for a copy of your bank statement showing the overdraft fees incurred for this bookingYou may send it as an attachment in reply to this emailThe attachment needs to be a PDF or JPG file no larger than 2MBAlso, you may send it to fax number ###-###-####Once we receive your fax, we will validate and may consider to reimburse the fees
We apologize for the inco**enience and hope you found this information helpful
Sincerely,
Zadhy S***
Executive Offices

We reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolutionThere is nothing we can add to what has already been stated in our previous correspondence Although we empathize with your situation, we are truly unable to assist you further in this matter We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding
your vacation package reservation at the *** *** *** Hotel for Trip
Number ***
We are writing to let you know that we have received your
Revdex.com concern in our
Executive Offices
We understand that you have issues with your hotel
accommodation at the *** *** *** Hotel
We have contacted the *** *** *** Hotel and
verified that they were having renovations during your stayThey have
undercover security within the hotel vicinity and the $deposit was
released/refunded to your card upon your check out last June 10,
We apologize for any inconvenience; however, if the
renovations are minor, hotels will make a business decision to stay open
Our records show that the rate you purchased is
non-refundableAs an exception, on top of the free breakfast that the hotel
has provided during your stay, a refund for $was issued today, June 12,
We will issue a refund to your bank within one business
dayYour bank will then post it to your accountThe bank processing time
varies so please check with them if you do not see it in your account within a
few days
I hope you find my reply helpful and we thank you for
your time
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because: I'm not sure that you understand, that by the time I found out about the ticket cancellation, it was too late to book anything else for the winter holidays and therefore, I am without a vacation this winterI work for an education nonprofit and don't have money to spareSo not only will I be going more than a year, now, without a vacation, but I cannot afford one this yearThis is ridiculous that you'd allow something like that to happen. Additionally, Priceline clearly does not have their things together, because all last week (when the trip was supposed to happen), I was getting notification messages from Priceline about "flight updates" for each leg of my flightSo apparently, it is still in your system that I was flying in spite of the fact that the flight was cancelledThis is very disorganized and not professional at all. Regarding my *** *** flight, I appreciate that now, a couple of weeks after I made my initial complaint and a Revdex.com complaint later, you're willing to reimburse me for my flightBut right after I wrote my initial claim, I called *** ***, and spoke to someone with a heart who allowed me to re-book using the flight credit without a penalty because of your stupidity - they felt bad for me. As such, I am sticking by my original claim that I require a flight credit from you guys to book a future vacation to *** (or somewhere similar) since you ruined my winter holiday.
Sincerely,
*** ***

HiPlease see our summary of this case below Issue: - Customer’s airline requests on our website were rejected; however, she claimed that she was charged $for the
insurance.- Customer sent us a copy of her bank statement showing $charge from Priceline. Actions Taken: - I checked her record in our system (both accepted and rejected requests) and there was no record of $charge or authorization.- With SOD’s assistance, we checked Paymentech for any $transaction using her complete card number and no record found.- I called her bank and they confirmed $authorization from Priceline last Jan25, (same date that appears on the statement); however, unless they have the customer on the line, they cannot confirm if it was actually posted or reversed.- I spoke with *** *** and was advised that the bank confirmed the $being an actual charge; however, she refused us to contact her bank.- Customer no longer want us to contact her since she already disputed the charge. Resolution: - Customer refused to be assistedShe advised us to address the issue once her bank notify us of the dispute.- Case is closed for now

Dear *** ***Thank you for taking the time to contact us regarding your rental car reservation with *** *** *** *** *** ***We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.We understand that you have
issues with this rental car reservation.In order for us to research this further, please send us the email you received for this reservation showing your wife's name as the driver.We look forward to assisting you and resolving your issue.Sincerely,Jenn H***Executive Offices

Complaint: ***
I am rejecting this response because: When a customer goes online to find a room in a hotel in a distant city, the way we can judge and compare prices are by the daily rate presented to us on the Priceline web siteBased on the ridiculous response from the company, I guess that the daily rate is only the disclosed information we are to base our decision onIt also indicates that if there are other fees involved such as MANDATORY VALET SERVICE, because there is no street parking and the hotel does not have free parking for their clients, we are just supposed to accept any additional charges the hotel decides to charge usWhat if the hotel said the room was $per night and then when you checked out they charged your card for $for parking? Are we just stuck with such a foolish policy? I agreed to a charge of somewhere around $for a two night stayAnd then when we got there at in the morning from the airport we were then informed that should we like to park our rental car we would have to pay another $for the privilegeI do not know about you, but this is very much a bait and switch kind of operationIt is unethical and should not be tolerated at any time in an ethical business transactionI will be contacting the *** Corporate Headquarters to advise them of the kind of practice involved in their operationIf I get no satisfaction there, then I will contact the City of *** licensing division to see how they feel about such unethical business practices going on in their cityI have all the time in the world to pursue this in every way possible and do my best to tarnish the reputation of *** and Priceline until I get satisfaction
Sincerely,
*** ***

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion***, advised that they were in contact with the consumer directly and addressed this matter youA full refund plus a one night reservation guarantee was provided I am sorry that Priceline is unable to assist the consumer any further in this situation
Sincerely,
ND***
priceline.com