Stahl Construction Company

I have
received the consumer’s additional comments. As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusionThe receipt provided by the *** *** *** to the consumer indicating
$113.98, was provided in error by the
hotel and is a charge to a Priceline ***,
and not the charge for the consumer’s purchaseA summary of charges for the consumer’s
selected purchase was clearly disclosed prior to purchaseThe consumer agreed
to the terms and conditions listed on his/her contract page and charged accordingly
We are sorry
that we are unable to assist the consumer any further in this situation
Sincerely,
ND***
Executive
Offices

*** ***
I am rejecting this response because:as statedDoes not live up to advertised price and scheduleI will not accept this until Priceline honors their advertised agreement or changes the advertising.
Sincerely,
*** ***

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondencePrior to purchase, the consumer was provided with a contract page disclosing the terms and conditions of the selected purchaseThe consumer was asked to review and authorize the terms and conditions of the purchaseThe consumer’s contract page discloses the following: Baggage Fees are not included in your trip cost
Baggage Fee Information Listed below is the baggage fee policy for the carrier(s) in your selected itineraryBaggage fees are not included in your trip cost and are the traveler's responsibility to pay to the airline directly
I am sorry that Priceline is unable to assist the consumer any further in this situation
Sincerely,
ND’***
priceline.com

We are writing you today regarding your reservation with the Quality Inn Cedar Point for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices I understand that you are requesting to cancel your hotel
reservation because you felt that the star rating assigned to this property was not accurateI also understand that you found Quality Inn under star category When evaluating hotels, we take into consideration hotel industry information as well as customer feedbackWe also assess each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcOur ratings may vary from other national rating companies; however, they are generally stricter than others We found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: *** * *** ***
*** * *** ***
*** * *** ***
*** * *** *** Also, please understand that the hotel chains listed in the Star Level description are there for example only and may not reflect the actual hotel you bookProperties belonging to a chain may hold varying star levels based on the actual quality of that property We are sorry to hear that you feel that this hotel does not meet your expectationsWhile placing your request, you agreed to accept any or higher star hotel within the area(s) you selectedYour hotel does have a star rating We do feel that this hotel is properly rated through our system, and we are unable to offer any refund or compensation at this timeHowever, if you experience problems while at this hotel, please contact the hotel's front desk and provide them an opportunity to assist youIf the front desk is unable to assist, please contact our Customer Service department for further assistance I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely,*** *** Executive Offices

Complaint: ***
I am rejecting this response because:*** *** ***
*Thank you for the responseHowever, you have some of the most significant details incorrect! Mainly in that I never used the reservationI didn’t check in or even visitWhat happened was that once I saw what your system had booked for me, I immediately spoke to one of your chat representatives to make it clear that this hotel was NOT acceptable because of three primary reasons: First, it was consistently reviewed as being unsanitary (dirty), not only on Priceline’s own site, but by most other reviews on different sites as wellSecond, your commercials indicate that you will provide a “Brand Name” hotel, and to me that means a name I would at least recognize, or possibly a chainLastly, although star ratings can certainly be subjective, NO REVIEW ANYWHERE agrees that this is a three star hotel. Please realize that I have been a Priceline customer for MANY YEARS, and booked with your site multiple timesI voiced my objection INSTANTLY with your chat representative, and indicated that I would be happy to take a credit for use in a different hotel if a refund was not an optionThe representative responded with some canned responses that I would expect to see if I were being scammed, but this is not what I have come to expect from Priceline. Since I never visited, checked in, nor stayed at the hotel, I disputed the charge on my credit cardBecause of your representatives complete mistreatment, I used another reservation service and booked a different hotel for the dates in questionAt this point, Priceline has basically just taken my money and provided NO SERVICEWith pretty much any reputable business, if you collect a fee, and either don’t provide a product or service, or if that service is sub-par and deemed unacceptable, the customer is entitled to the money back, especially if the service is not accepted and/or not usedWhich in this case, it was not. You still have a chance to make this right by means of a refundIt’s a small price to pay to keep a customer
Sincerely,
*** ***

Dear *** ***,
We are contacting you today regarding your hotel
reservation at the *** *** booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we
understand, you
would like to receive a refund for the reservation due to the quality of the room
that you receivedWe apologize for the inconvenience this may have caused
We contacted the hotel and they advised that they had no
other rooms available during the first night so they asked you to contact the Front Desk office the next morning so that
they can assist with an alternate roomAccording to the hotel, you did not contact
the front desk so they were unable transfer you to another roomThe hotel did
not allow a refund as their records indicate that you were checked in for the
entire stay, and did not notify them
when you checked out
As a goodwill gesture, I submitted a refund request in
the amount of $which is 20% of the total cost of your reservationThe
refund request will be reviewed by our management team and if approved, it may
take 7- business days to be processedI apologize; however, I will be
unable to refund your reservation in full
We are sorry we did not provide you the answers you were
looking for and thank you for giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

Complaint: ***
I am rejecting this response because:The summary of charges was not available to me on the page nor did I initial (signature) on the page submitted by the business Furthermore I did not re-enter my payment information and agree to the charges statedAt this point the business is simply lying and I consider this fraudulentThe rental car company has agreed to cancel my rental for a full refund if Priceline submits a requestThey have not done so thus far.
Sincerely,
***l ***

According to
the consumer, she was price shopping and did not intend to purchase the reservation
The consumer is requesting a refund for the
hotel room reservation. Our record
confirms that the consumer visited the Priceline.com website and selected a non-refundable
Express Deals reservation for a night stayThe consumer provided payment
details online and clicked the “Buy Now” button authorizing the terms and conditions
of the purchase
Customer
Payment Method: ***l
CC Type:
***l
CC Number
(Last digits):
Expiration
Date:
12/
Card
Holder Name:
*** ***
Card
Holder Phone:
***
Billing
Address:
*** * *** **
*** ** *** **
The consumer’s
selected purchase is non-refundable and we are sorry that we are unable to assist
with the requested refundI apologize for any inconvenience experienced by
the consumer and thank you for getting in touch about this issue
Sincerely,
ND***
Executive Offices

Complaint:
I am rejecting this response because:I know your policies, I didn't my research on your web site and know which hotels where most likely to be selected for name your own price, this hotel said free parking I bid and got that hotel and my itinerary said free parking, but the hotel is charging for parkingMy confirmation says I have free parking I should get itI know it's not guaranteed, but when you say I have it at that point it isThat is what I thought I was going to get when I submitted a bid, I got what I was trying to get and your confirmation says I get free parking, but the hotel is charging meYou should list information about the hotel I bookedDo to this miss leading information, which is still up on your website last I checkedI would like you to pay for my parking, because you said it was free, not the hotel you! You should take ownership for putting information on the companies websiteIf the information was not there I would not be complaining about a parking feeYour information is misleadingTake ownership and fix your website about that hotel amenities
Sincerely,
*** ***

Thank you for taking the time to contact us regarding your reservation at the *** *** Hotel And Conference Center for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you
wanted to be confirmed in a room that can accommodate peopleWe reviewed your booking and verified that you selected our Express Deal option and you chose non-smoking room with a queen size bedWe indicated prior booking that all rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by PricelineWe apologize; however, your reservation is restrictedIt cannot be changed, cancelled or refunded We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, *** *** Executive Offices

Dear Kristi Luppold, Thank you for taking the time to contact us regarding your hotel reservation with *** *** *** Inn for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand you
would like to get a refund for the night penalty that was deducted when the reservation was cancelledThe type of reservation you purchased is non changeable and non refundable but the hotel made an exception and allowed us to cancel it with a fee which was equivalent to your night staySince you agreed to cancel less the night penalty your entire reservation was cancelled and cannot be used We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested Sincerely, *** *** Executive Offices

I have received the consumer’s additional
commentsAs you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionThe consumer
purchased a Published Price airline ticket with *** *** We understand that there was an airline schedule changeOur Air Team
reviewed the consumer’s concerns and verified that there were no errors on
Priceline's endThe airline failed to follow the correct procedure in
notifying us about the change in the schedule We understand that the consumer purchased new
tickets at a higher price and requests reimbursement for the additional cost On behalf of the consumer we can forward the consumer's
claim to the airline for possible
compensationIn order to assist the consumer, we requested a copy of the receipt validating the charges for
the new reservation so we can provide this important information to the airline
Upon receipt of this information, we will forward the consumer’s claim to the
airlinePlease note, the consumer may also contact the airline directly for
any further assistance

Revdex.com:
I have realized that I made a mistake when I was looking at Priceline's website and searching for a hotel in *** ***There are two areas combined on their "name your own price" map under the area labeled "5"It combines both the "*** ***" area and the "***" areaI did not notice this beforeBecause they combine the two areas on the map the consumer needs to research what hotels are offered in both areas before biddingI did not notice they had combined the two areas and so I did not research properlyit gives a much greater price range and of course the hotels don't show up unless you search each area separatelyWith that being the fact it makes me the one in error, so I will consider this complaint resolved and apologize for filing the complaint and not looking closer.Thank you Revdex.com for you time and effort
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I did not accept Per their fine letter, refund needs to happen; otherwise, I will go to a lawyer
Sincerely,
*** **

Thank you for taking the time to contact us regarding your airline reservation for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you found better rate on our websiteI reviewed your
record and it shows that one of our Customer Relation Specialist was able to handle your caseAccording to his documentation, you mentioned that the lower rate you found was part of our *** Express Deal offerI apologize; however, as disclosed on our website, we can only offer Best Price Guarantee if the lower price is for the same exact itineraryIt must be for the same airline, flight numbers, travel dates, airports, number of ticketed passengers, cabin and class of serviceAs you may be aware of already, *** Express Deal does not disclose the airline and flight numbers prior bookingDue to this, we cannot offer any price difference refund Please visit our website from time to time and if you find the same itinerary for a better price, please call us back as soon as possible so we can validate the informationFor future reference, with Express Deals or Name Your Own Price, you have up until midnight the day before you travel to contact us to file a claim I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because: it ignores the face that they describe their star hotels as having a pool included as an ammenityI didn't use a filterI simply looked up your description of a star hotel if a consumer is going to end up hotel where a pool is not offered, you should make that very clear in the contractIt is wrong for you to assume that just because you don't mention pool in the contract, that the consumer will mean that there isn't oneA simple solution in your part would be to say, pleas be advised that the option your are booking for does not have a pool as previously described as an ammenity in our star rated hotel I didn't use this reservationI even called the hotel and explained why I wouldn't be there I did not get what I paid forVery shady the way you try to use the navigational aspect of your site as a way to say star hotels don't have pools listed as an ammenityYou do list it that wayBottom lineyou don't care about anything but your bottom lineYour priority should providing a quality productI feel taken advantage of.
Sincerely,
*** ***

Dear Mr***,
We are contacting you today regarding your reservation at the *** *** *** *** *** Hotel for Request Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you
had some issues at the hotel during your stay
We apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etcWe are sorry to hear that your hotel fell short of this expectation during your stayWe appreciate your feedback and rest assured that this will be forwarded for documentation and reference
We contacted the hotel and we were advised that General Manager of the property, Paul C***, spoke with you regarding your issueAccording to the hotel, they offered a future free night stay at their property, which you acceptedRest assured that your feedback will be noted and will be passed on for documentation and reference
As an apology for the inconvenience, we submitted a refund request in the amount of $which is 20% of the total cost of your reservation
The refund request will be reviewed by our management team and if approved, it may take 7- business days to be processed
We apologize for the inconvenience and thank you for giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respondWe are sorry that the consumer is not satisfied with his Your Own Price accommodations at the *** *** *** *** ***, *** ***, and feels
that this property is not correctly rated stars
We evaluate each participating hotel on many different criteria, including guest satisfactionWe have researched to find that this hotel does meet our expectations for the star rating selected on our websiteWe have also reviewed information for this property in our system, and the *** *** *** *** *** hotel is a rated out of a Our reviews are submitted to us from actual customers who have already stayed at the particular hotelWe assess each property on many different criteria, including cleanliness, guest satisfaction, decor, etcOur hotel ratings are actually stricter than other national rating companiesWe are confident that the hotel will work to exceed their expectationsOur competitors rate this hotel as follows: ***.com = stars***.com = stars
***.com = stars
***.com = stars
***.com =stars
We do feel that the *** *** *** *** *** is properly rated through our system, and we are unable to offer any compensation at this timeWe also informed the consumer that if he experienced problems while at this hotel, to contact the hotel's front desk and provide them an opportunity to assistIn the event that the front desk is unable to assist, the consumer may contact our Customer Service Department for further assistance
Sincerely,
N D***
Priceline.com

*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** *** *** ** ***Dear CT Revdex.com,Thank You for forwarding my complaint, ID *** to PricelineAs I reviewed my 1st communication from you, I also reviewed
the written complaint and noticed a typographical error in "Complaint Details"Please see below:Date Problem Occured: 5/17/12:00:AM Please be advised that 5/17/is a typo and is incorrectIt should read "4/17/2016", as stated in the complaint.Thank You,*** ***

Dear Mr***,
Thank you for contacting us regarding your reservation at the *** *** *** *** *** Area booked under Trip Number ***
We reviewed your reservation and confirmed the hotel you received is rated properly; however, we consider you a High Value Customer because you have used us multiple timesWe value your business and have processed a cancelation to the reservation for a full refund to be issued back to your credit cardPlease allow approximately 3-days for the funds to appear back to your account
Thank you for choosing to email us todayI hope you found my reply helpful! Please email us again if you need anything else
Sincerely,
Teddi C***
Executive Offices