Stahl Construction Company

Complaint: ***
I am rejecting this response because: I spoke with Joe A*** on December 2, He advised me to check-in, pay the resort fee and he would issue credit for the amount of the resort fee I checked into the hotel later that evening Paid $in resort fees I was not issued a credit Really? I guess lying is just a side effect of the scamming and cheating It's like i'm paying for a room I've already paid for Where do you draw the line?
Sincerely,
** ***

Complaint: ***
I am rejecting this response because:I contacted Priceline the night of 11/24, so according to their response, my reservation should have been cancelled thenMy phone records would show this callInstead, I was told they couldn't do anything without speaking with the hotel manager at AM the following morningAdditional phone calls only netted me the response that my request had been elevated
Sincerely,
*** ***

Roman">Our records indicate that a refund for $1,was issued on May 26,

I have received the consumer’s additional commentsAs
you requested, I have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusionUnfortunately, there
is nothing we can add to what has already been stated in our previous correspondence. I am sorry that we are unable to assist the
consumer any further in this situationThe following was sent to the consumer
addressing this inquiry
Sincerely,
ND’***
Executive Offices
*** *** ***
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** ***l & *** *** * Fullerton for Trip Number ***
I am writing to let you know that we have received your
email and your Revdex.com concern in our Executive Offices
We understand that you are not happy with this policy and
we really wish that we could give you the resolution that you are looking for;
however, we are unable to process additional refund other that the $
refund that we have provided as a one-time exception
For your reference, a copy of the contract page has been
sent in a separate e-mailThe contract page disclosed the terms and conditions
of your reservation
We are sorry we did not provide you the answers you were
looking for and I hope you find this information helpful
Sincerely,
Jenn H***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I have received my refund for all of my expenses related to this issueThank you so much for your intervention in this issue I really, really, appreciate you and everything you do
Sincerely,
*** ***

Dear *** ***
Thank you for contacting us regarding your reservation at
the *** *** booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting a
refund
on your past hotel reservation due to the wrong dates being entered
We reviewed your reservation details and confirmed our
representatives contacted the hotel to see if an exception could be made, but
we were advised the reservation could not be changed or cancelledWe are sorry
if the wrong dates were entered by mistake; however, your reservation is truly
non-changeable, non-refundable and non-transferableWe are truly unable to
offer a credit or refund as requested
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
Teddi C***
Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding your vacation package reservation under Trip Number ***
We are sorry to hear about your loss, and we thank you for taking the time to send us your comments
We are writing to let you know that we have
received your Revdex.com concern in our Executive Offices
We understand your request to change the dates of your reservation due to a death in the family
We have reviewed our records and determined that your airline reservation was changed with the airlines waiving their exchange fees and priceline waiving our service fees, so you were only responsible for the fare difference
We also determined that the hotel portion of your reservation has been cancelled with a $fee, and that you have been refunded for $
We have reached out to the hotel on numerous attempts to request for an exception to waive this fee on your behalfWe apologize, however, we were unable to obtain approval from them to refund the cancel fee
Again, please accept our deepest condolences on your loss
Sincerely,
Nico T***
Executive Offices

HiPlease see the response we sent to the customer. *** *** ***, Thank you for taking the time to contact us regarding your airline reservation for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We apologize for the difficulty you encounteredWe understand you are requesting for a refund of the difference because you advised you found a lower rate for the same exact ItineraryPlease note that some airlines and some travel agencies offer special reduced rate faresPriceline does not offer special reduced rate fares for military personnel, bereavement, seniors, children and infants, or group discountsYour reservation does not qualify to our Best Price Guarantee because the price available through *** was not for the same exact fare. Furthermore, your reservation was canceled per your request for a full refund of USD on January 24, A cancellation was the best option you had available at the timeSo, you can book the Itinerary you advised you found available at a lower rate through a different travel agencyOnce a reservation has been canceled, it cannot be reinstatedPlease note that prices change depending on availability and constantly changing inventoryThe refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business daysWe apologize, we are unable to issue any further refunds or compensations. Thank you for your time and we hope you find this information helpful. Sincerely, *** ***Executive Offices

Complaint: ***
I am rejecting this response because: I am still waiting on a refund and all I have recieved is an apology and a 5% off next hotel stay couponOnce I finally receive a refund I will gladly accept
Sincerely,
*** ***

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respondAccording to John Garrett, he requested a refund for his rental car reservation due to a change in plans; however, was unable to obtain a refundAttached hereto, is a copy of
MrGarrett’s initialed contract page authorizing the non-refundable terms and conditions of his selected purchaseOnce again, thank you for getting in touch about this
Sincerely,
ND***
Priceline.com LLC

Complaint: ***
I am rejecting this response because: typical business that upon notice to the trip insurance that I can't do the trip for a legitimate reason, tells me to talk to the company, the company tells me to talk to the trip insurance, and you think i'm going to accept this, you can keep the negative mark, no I do not accept a "screw off" style remark with lets pass the support buck
Sincerely,
*** ***

Roman">Our records indicate that the *** Corporation made an exception to their cancel policy and agreed to refund the consumer's reservation in the amount of $

Dear *** ***
We contacting you today regarding your hotel reservation
at the *** *** *** Airport booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we
understand, you
would like to be refunded in full for your reservation due to some issues you
had at the hotelWe apologize for any inconvenience this may have caused
I checked our records and verified that the 25% refund of
$was processed back to your account last March 30, Bank processing
time varies so please check with them if you don't see the refund posted to
your account within the next few daysI submitted a refund request in the
amount of $which is the remaining 75% of the total cost of your
reservationThe refund request will be reviewed by our management team and if
approved, it may take 7- business days to be processed
As an apology for the inconvenience, below is the 30%
coupon code that you can use for a future hotel reservation The coupon code
will provide a 30% discount excluding taxes and fees for your next Express Deal
Hotel reservation on our website
Coupon Code: ***
Expiration Date: March 31,
We have also forwarded your feedback to our Hotel Team so
that the information can be updated on our websiteRest assured that
everything has been noted and your feedback will be passed on for documentation
and reference
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your request to change your check in date to April 20, or cancel your reservation for a full refund I checked our records and see that you booked a rate that
is non-changeable and non-cancellableThis policy was presented on your contract or check out page prior to bookingWhen you continued with your purchase, you indicated that you agreed to abide by the terms and conditions of this offerWe have sent a separate email with a copy of your contract page for your review We also contacted the hotel but we were unable to obtain an exception on your behalfTherefore, I regret to advise that we are unable to fulfill your request to change or cancel your reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, Executive Offices

Our record indicates that this matter has been addressed with the consumer and a refund was issued by the hotel
Refund Amount: $
Refund Reference Number: ***
Sincerely,
N D***
Priceine.com

Complaint: ***
I am rejecting this response because: Myself and Priceline contacted *** ***, and *** *** said that they don't have anything to do with the situationThe transaction was strictly between Priceline and the customer*** *** only refund customers that purchase tickets directly from them*** *** actually advised that Priceline should give back our full refund and it's all recordedOn the 14th of December, a supervisor from Priceline told us that we would lose the cost of the ticket and get back the taxes on the ticketThis is the breakdown;Ticket cost: * = 860.28Ticket taxes: * = 1743.60Due to their terrible service, after going back and forth with them, the supervisor at Priceline stated that we would only receive the amount of $Later on they told us that between the first and second week in January, we should get our refundOn the 2nd of January, I received an email stating that I should call to receive my refundsI called and their supervisor kept me on hold for almost an hour, and told me that I would be charged $each off ticketI reminded them as per the last conversation, I was supposed to get back the ticket cost and they kept lying that *** *** told them to take out $eachThis is really frustratingPlease help meWe called *** again and they told them that Priceline should stop lying to their customersAlso they reiterated that they don't have anything to do with my fundsI asked for the recordings of September 14th and December 21st and 24th respectively, but they insistedBecause from that conversation, they offered to give back out full refund or there won't be any extra charge if we rebookedThank you so much for your help
Sincerely,
*** ***

*** *** *** Thank you for taking the time to contact us regarding your reservation at the *** *** Hotel And *** *** *** for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our Executive Offices
I understand that you had an issue with this propertyI reviewed your reservation in our system and I apologize; however, we cannot offer any refund or compensation for this used bookingUpon contacting the property, we confirmed that the *** *** is within the hotel premisesIt may not be near the rooms of the property; however, it is very accessible for guests staying at the hotel We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, *** *** Executive Offices

I have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceThe consumer selected and authorized the
purchase of a non-refundable reservationI am truly sorry that the consumer’s
selected purchase is non-refundable and we are unable to assist the consumer
any further in this situation
Sincerely,
** ***
priceline.com
This checkout page for trip number
*** was submitted on 2015-02-21:27:
Please Review Your
Request
Star Moderate Hotel, ***
Area
Which hotel will I get?
CheDate:
Wednesday, May 13,
Check-Out Date:
Monday, May 18,
Region
***, **
City Area:
***
CheTime:
Varies by hotelGuaranteed late
night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
*** ** ***
Number of Rooms:
Guaranteed Amenities:
Free Internet
Number of Nights:
Offer Price Per Room, Per Night:
US$
Travel
Insurance:
US$
Subtotal:
US$
Taxes and Service Fees:
US$
Priceline Hotel Coupon:
-US$
Total Charges*:
US$
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USDper room per nightDetails
*Prices are in US dollars
Important Information
All rooms will accommodate up to adultsRequests for bed
types (King, Queen, Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed
Reservation is guaranteed for arrival on the confirmed
chedate onlyIf you do not cheon the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requestedPlease note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requestedThe hotel that is selected may
or may not be one that you have seen during a hotel search on pricelineAny
sorting or filtering options previously used will not apply to this Name Your
Own Price requestPriceline will immediately charge your credit card the
total cost of your stayRooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowedIf
your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your
PayPal account the total cost of your stayRooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowedIf
your offer is not accepted, your PayPal account will not be charged
The reservation holder must present a valid photo ID and
credit card at check-inThe credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives
For security reasons, and to indicate that you have
reviewed your request, please initial belowRemember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request
*** ***
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of CoverageI have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy

HiPlease see the response we have sent to our customer below. Dear *** *** Thank you for taking the time to contact us regarding your hotel reservation at the * *** * ***e under Trip Number *** I am writing to let you know that we have received your RevDex.com complaint in our Executive OfficesI understand your request to cancel the reservation, and please accept our apology for any confusion regarding the "Free Internet" amenity included in your reservationI reviewed your reservation and see that it has already been cancelled for a full refundPlease allow a few business days for your bank to post the refund to your accountShould you require additional assistance, please feel free to reply to this email. Again, thanks for reaching out and I hope you have a wonderful day. Sincerely, *** ***Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding your reservation at the *** *** *** By *** *** for Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices
We understand that
you found a cheaper itinerary on our websiteWe reviewed your information and did not find the same exact itinerary with a rate of $per nightThe lowest rate displayed is $which is higher compared to your original bookingHowever, we will be making a one-time exception to refund your reservation in full
If you decide to cancel your reservation, please contact us directly at:
###-###-#### before December 11, The Executive Office hours are
9:a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip number, which is *** when you contact us
Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada
Thank you for choosing to contact usI look forward to resolving your issue
Sincerely,
Frich A***
Executive Offices