Stahl Construction Company

I
have received the consumer’s additional commentsAs you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusionAccording to the consumer,
she/he selected Priceline’s Name Your Own Price service and received star
accommodations; however, the hotel did not offer a pool as an amenityPriceline
offers a variety travel service options, including our Published Price hotel service
where consumers have the option to select hotel accommodations that include a
pool as an amenityWhen selecting a reservation, the consumer is provided with
the details of the purchase, including any amenities associated with each
reservationIn this case the consumer selected a Name Your Own Price hotel
room reservation for greater savingsName Your Own Price requests do not guarantee
a pool as an amenityI
am sorry that Priceline is unable to assist the consumer any further in this
situation
Sincerely,
** ***
priceline.com

Complaint: ***
I am rejecting this response because: This is a common business practice in *** I really did not expect a (real) resolution to this problemThis is what I have learned, is a "bait and switch" situationIt is like credit scoresWhen I bought my last vehicle, my credit score was 720, according to the credit servicesWhile my financial situation was evaluated for my vehicle purchase, I was told my credit score was I asked how this was possible because I had copies of my credit scores from the credit bureausThey finally told me that the vehicle AND housing markets use a different method to determine your credit scoresIn other words, they make it impossible for an individual to get a better interest rate because the credit score THEY will determine will always be lower than what the big credit bureaus say your score isMore money will be made"The *** way of doing business""Bait and switch"Make a person feel they are getting a good deal, then hit them with something else worse. The travel industry is doing the same thingTell people they can rent a car for $a day, but never tell you how to do itYou spend an hour on the computer, trying different dates and you NEVER come close to the $Hotel industry is the same wayIt is the *** way of doing businessI spend a fair amount of time on my computer researching the deals offered in the emails I receiveI have NEVER found any instance when the deals were true. I was hoping that the Revdex.com could do something about advertising, but again, it is the *** way of doing business
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:When I booked the room, the website I was booking through was PRICELINE***, not *** At no time while I was booking my room, was I redirected to *** Here is a copy of the email I received from PRICELINE***.To view this email as web page, go hereHotelsCarsFlightsPackagesCruisesYour Hotel Reservation for Wed, August 26, 2015Priceline Trip Number: ***To view your full itinerary, click here. Print Itinerary Email Itinerary Download our App*** *** *** *** *** Night, RoomCheck-in:Wed, August 26, 2015Check-out:Thu, August 27, 2015Hotel Address:*** *** ***
*** *** ** ***Hotel Phone Number:###-###-####Number of Rooms:RoomReservation Name:*** *** booking ID:***Booking Partner: See Hotel Details Map/DirectionsRoom Type:Queen Beds Non-Smoking Book Now&save Max guestsHotels may charge for additional guests. Cancellation Policy:Any cancellation received within day prior to arrival date will incur the first night chargeFailure to arrive at your hotel will be treated as a No-Show and will incur the first night charge (Hotel policy).See all Policies Summary of ChargesTotal Charged: $67.35Billing Name: *** *** Room Price:$avg./nightRooms:1Nights:1Room Subtotal:$61.59Taxes & Fees:$5.76Total Charged:$67.35 Paid in FullPrices are in USD
Sincerely,
*** ***

Hi Caroline, We have reached a resolution were Priceline.com LLC has reimbursed us for the two nights room rate ($96.24) at the facility in fullThe excess of the amount $charged out in our complaint as filed with your office requires us filing a complaint against this dive we never stayed at
in Central FloridaSo, as far as Priceline.com we consider this matter as closedThanks, ***

Complaint: ***
I am rejecting this response because:
Well, not only does Priceline not make it clear what currency the price is in on it's website, but they try to trick us here too! On the actual Priceline website, when you accept the deal/price, the pricing is in an upright rectangle The only currency mentioned in that rectangle, that contains all prices, is the "C" beside the one fee for the hotel or something like that If Priceline wanted to make sure this problem didn't occur, the currency used in the price would be right beside the price, like many other websites do (for example ***.com) The fact that it is in US funds under that rectangle There is so many things written here and there on the website that someone like me doesn't read it all, due to lack of time I would like to know one good reason why the currency is not included right beside the price Why they put it outside of the rectangle that contains all of the pricing I can only think of one reason They hope that people like me won't notice it and thus think that it's a much greater deal than it actually is, and thus accept the deal For me, it is costing me 35$ Canadian more than I thought it was going to I feel it is disingenuous and misleading of Priceline to not make the currency clear, when it would be SO easy Put it beside the price No more problems
Sincerely,
*** ***

See our response to the customer below Thanks. *** *** *** Thank you for taking the time to contact us regarding your stay at the *** *** *** ** *** East for Trip Number *** We are writing to let you know that we have received your Revdex.com concern
in our Executive Offices. We apologize you were unhappy with your hotel accommodationWe appreciate your feedback and contacted the appropriate people at the hotel to share your concernsWe understand you advised you checked out days earlier than originally reserved due to quality issues you encountered during your stayWe reviewed your information further and issued a refund of your unused nightsA refund in the amount of USD was issued on February 4, The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days. Thank you for giving us the opportunity to assist you and we hope you find this information helpful. Sincerely, *** ***Executive Offices

Dear Mr***,
We are contacting you today regarding your rental car reservation with *** Corporation for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you returned
the car earlier than expected and you would like to receive a refund for the unused daysWe apologize for any confusion; however it is industry standard that pre-paid reservations are booked in 24-hour blocksThe additional day charge is shown on your Contract Page under the Summary of Charges section that was disclosed prior to purchase
Our ability to refund your reservation is at the discretion of the rental car partner's corporate officeWe researched your issue with the rental partner directly and they advised that the reservation will be charged for days The rental agreement you received at the time of rental noted the return was on August at 5:PMThe car was returned early but there is no refund for the unused days
We apologize for the inconvenience and thank you for your time
Sincerely,
Zadhy S***
Executive Offices

Complaint: ***
I am rejecting this response because:I did not pay the hotel I paid Priceline, the hotel should be very much aware that thousands of people in our town were with out power for DAYS! That means no heat and no waterFor the hotel to not understand how a 3pm check in is unacceptable given the circumstances is simply ridiculous.Ultimately since this transaction was through you this should be your responsibility to refund for services not used
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I am still awaiting a full refund as I bought trip insurance and requesting the help of the Revdex.comtrip
reservation for *** ***
Sincerely,
*** ***

HiPlease see the response that we sent to the customer. *** *** *** Thank you for taking the time to contact us regarding your trip and hotel reservations at the *** *** *** *** At *** *** *** *** Hall for Trip Numbers *** *** ***
*I am writing to let you
know that we have received your Revdex.com concern in our Executive Offices. We understand that you would like to change the return date from October 31, to October 27, 2016. Our records show that your airline tickets are non-refundable and non-changeableThe rental car portion is non-refundable, non-transferable and non-changeable even if the reservation is not used.In addition, refunds or cancellations for your hotel reservation are not available after noon local hotel time on your day of arrival (Monday, October 24th). However, you can return the car earlier than your scheduled drop off date, but we are unable to issue a refund for unused days. Please note that as a one-time exception, your refund for your hotel reservation has been processedA refund for $was issued on October 26, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days. We are sorry we did not provide you the answers you were looking for and I hope you find my reply helpful Sincerely, *** ***Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceI am sorry that priceline is unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Roman">our records indicate that a refund in the amount of was issued to the form of payment used to make the reservation
Read More Customer Complaints:
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are contacting you today regarding your reservation at the *** *** *** ***s booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you checked out early due to the
quality of the hotel We apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, d?cor, etcWe are sorry to hear that your hotel fell short of this expectation during your stayWe appreciate your feedback and contacted the appropriate people at the hotel to share your concerns We contacted the hotel and confirmed that you only stayed for one nightWe also confirmed that the hotel agreed to refund the unused nights of your reservationWe processed a refund in the amount of USD which is equivalent to the last nights of your reservationYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days As an apology for the inconvenience, we are providing you a coupon that you can use on a future Hotel Express Deal reservation on our websiteThe coupon will provide a 20% discount excluding taxes and feesBelow are the details of the coupon: Coupon Code: *** Expiration Date: June 1, We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

Dear *** ***
We are contacting you today regarding your airline
reservation booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
would
like to change your return flight due to check in and luggage issues
If a connecting flight in another country outside of the
United States, you will be required to reclaim your baggage, and proceed
through CustomsOnce cleared, you may check your baggage back in to your final
destination and proceed through security to your next departure gate
When you re-check your baggage, we recommend you check
that your final destination is listed on your baggage tags
We apologize; however, baggage fees are controlled by the
airline
Airlines typically charge a fee for each direction of a
trip (departure/return), with layovers up to hoursIf the airline is
charging a fee for each segment, they are likely implying you will have to
claim your baggage at your connection
We checked your reservation and verified that the tickets
can still be exchangedHowever, there will be an airline penalty of $
per ticket, $service fee per ticket plus the fare differenceIf you
would like to exchange your tickets for a fee, please call our *** *** *** ** ** *** *** *** as soon as possible since the airline would
only allow to exchange your reservation up until hours prior to your
scheduled departure which is Monday, August 1, 2016; 7:55AM
We are sorry we did not provide you the answers you were
looking for and thank you for giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

I have received the consumer’s additional commentsAs you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionAccording to the consumer, he/she selected Priceline’s Name Your Own Price service and received accommodations at a property that does not offer a pool as an amenity at the time of the guest’s stayWhen selecting a reservation, the consumer is provided with the details of the purchase, including any amenities associated with each reservationIn this case, the consumer selected a Name Your Own Price hotel room reservation that does not list or guarantee a pool as an amenityWe are sorry that we are unable to assist the consumer any further in this situationSincerely,
Sincerely,
ND***
priceline.com

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the *** By *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We
understand your concern about your confirmed hotel not
being listed in the available properties within the *** ** areaThe hotels
that participate in our programs varyThe properties in the disclosed price
listings can be different than those in Name Your Own Price and Express Deals
reservation selectionsBased on the number of hotels that participate in a
program, Priceline may assign a number of hotels to one areaIn this case,
Priceline indicated the *** ** *** *** is not on the listings page,
but is available in our Name Your Own Price optionWe have reviewed the
location of your hotel and found that it is located within the designated area
you viewed prior to purchaseWe apologize; however, since your reservation is
restricted, it cannot be changed, cancelled or refunded
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time
Sincerely,
Frich A***
Executive Offices

Roman"> A refund in the amount of USD was
issued on June 11,

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionWe have again reviewed the video recording of the consumer’s call to Priceline, and we have confirmed that the Priceline customer service representative entered the exact itinerary as booked with Priceline on ***.comThe customer referred to the *** Mini Cooper CCAR rental car and the video recording confirms that the price listed with ***.com for total charges including taxes was $Since the total charges were higher as compared to the customer‘s booking with Priceline at $134.06, we cannot process a refund of the difference in rateI am sorry that Priceline is unable to assist the consumer any further in this situation
Sincerely,
ND***
Executive Offices
This checkout page for trip number *** was submitted on 2015-11-16:44:
•
•
• AUTO
• AC
Unlimited Mileage
Compact Car with Unlimited Mileage
Pick-up: *** *** Intl Airport (***) *** ***
Drop-off: *** *** Intl Airport (***) *** ***
PiDate & Time: Wednesday, November 25, 2015, 08:PM
Drop-off Date & Time: Monday, November 30, 2015, 06:PM
Rental Car Company:
Total Charges
Days at: $/day
________________________________________
Total:$
Summary of Charges
Your Price Per Day:
$(per day)
Total Rental Days:
Subtotal:
$
Taxes and Fees: (details)
$
Total Charges:
$
Best Price Guaranteed
Prices are in US dollars
Driver Information
First
MI
Last
Driver's age at pickup
under 25?
Security Deposit:
Please indicate what the driver will provide for the refundable deposit required at the rental counter:
Credit Card Debit Card
The credit card presented at the counter must be in the primary driver's nameThe amount of credit required depends upon car type, rental period, and optional items
Add Child Car Seats (Optional)
Flight Information (optional)
What Airline are you Flying? Your Flight Number:
Don't Forget Collision Damage Coverage!
Collision Damage Coverage will be offered immediately after purchaseBe sure to add coverage to enjoy these valuable benefits:
• Provides Primary Coverage
• Includes cost of repairs
• Cancel with 100% refund
Important Information
Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com:
• Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used
• If you purchase collision damage coverage with this rental car reservation, you will be charged now for the coverageCancellations with 100% refund will be permitted for Collision Damage Coverage until your scheduled pitime
• If your offer is accepted, we will immediately lock in your reservation and charge your form of paymentIf your offer is not accepted, you will not be chargedIf the Collision Damage Insurance is not accepted for any reason, we will charge your form of payment only for the cost of the car
• Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation
• Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up
• You are guaranteed a car from one of the following major rental car companies: ***, ***, ***, ***, *** or ***
• The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests
• Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company
• The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit
• The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned
Initial Here:PD
I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

I have received the consumer’s
additional comments. As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusionOur Best Price Guarantee applies to every Air, Hotel, Rental Car,
Cruise and Vacation Package sold on priceline.comIn accordance with our price
guarantee policy, the lower price must be an exact match to the itinerary
booked on priceline.com, including the **me rental car companyThe lower rate referenced
by the consumer did not guarantee or list confirmation for the **me rental car
companyTherefore, we are unable to process a refund for the price difference
Sincerely,
ND***
Executive Offices