Stahl Construction Company

We are pleased to inform the Bureau that this matter has been addressed with the consumer.

[redacted]   Thank you for taking the time to contact us regarding your hotel reservation at The [redacted]   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices....

Please accept our apology for any confusion you experienced on our site. With Priceline, you can choose from a number of options depending on your needs.   You can select a specific hotel from a list of participating properties with our Published Price hotel option or, if you'd rather save even more, you can choose a restricted reservation where you select the area and star level, but the hotel's name is not revealed until after the purchase. When you choose a restricted reservation, you agree to stay in any participating hotel that matches your requested star level and area selections. Any sorting or filtering you did prior to naming your own price will not apply to your request and you do not have the option to select a specific hotel partner. This information was disclosed to you during the request process.   Because your reservation was restricted, it cannot be changed or cancelled. When we find a hotel partner willing to accept your request, we immediately book the reservation in order to secure your low rate. We understand that this was a special event for you and your fiance, and we apologize if we were unable to make any exceptions to your reservation. As a gesture of goodwill, we decided to issue a partial refund amounting to 45.32 USD. This refund will be processed through our system within one business day. If you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time.   We appreciate your time and hope you would consider priceline again on your future travel.   Sincerely,   [redacted] Executive Offices

Dear Ms. [redacted],
 
We wanted to take this time to contact you in regards to
your hotel reservation at the [redacted] booked under Trip
Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our...

Executive Offices. As we understand, you
were charged by the hotel for a pet fee plus taxes. You also said that our
website did not disclose that you will be charged a fee for bringing your pet
with you during your stay. We reviewed your reservation in our system and
verified that prior to booking, we guaranteed that the hotel you will receive
is a pet friendly hotel.
 
Please be advised that a pet fee is considered as an
incidental charge.
Incidental charges, if applicable, will be payable at the
hotel directly at checkout. A credit card or, in the hotel's discretion, a
debit card, will be required to secure these charges and fees that you have
incurred during your stay. This information was provided under the Terms and
Conditions of your booking.
 
You have agreed to the Terms and Conditions of your
request by booking the reservation. We do suggest that you discuss any
incidental fee charge questions or concerns directly with the hotel.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Thank you for patiently waiting while we try to resolve this for you. Please see the resolutions for each trip number.    For PTR [redacted], we sent a request to [redacted] to waive the no show fee of $240.00 last July 16,2017. We just received a reply from [redacted]...

unfortunately they will not waive the fee. We have processed a refund of $757.76 back to the original card used. We process the refund in our system within one business day however, processing time varies by bank.     For PTR [redacted]s allowed us to place the value of the ticket on hold for future travel. Details of the credit was sent on a separate e-mail last July [redacted]    For PTR[redacted]llowed us to place the value of the ticket on hold for future travel. Details of the credit was sent on a separate e-mail last July 16,2017.       We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested.    Sincerely,   [redacted] Executive Offices

Dear Ms. [redacted],
 
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand...

that you are requesting a refund for your
unused ticket.
As a courtesy, our travel services department contacted the
airline on your behalf,and we have been informed that your ticket is valid for
exchange until April 15, 2016. Please note that all fees will apply per airline
fare rules. You may contact [redacted] at [redacted] for further
assistance or if you decide to exchange your reservation with us, please
contact our Air Travel Services department at [redacted]
 
Thank you for choosing to contact us. I hope you found my
email helpful.
 
Sincerely,
 
[redacted]
Executive Offices

I have received the consumer’s
additional comments. As you requested, I have again reviewed this matter
and the following was sent to the consumer addressing the inquiry. According to
[redacted], a duplicate reservation was purchased and the hotel manager
advised that she must contact Priceline in order to obtain a refund for a
duplicate reservation. Priceline contacted the hotel concerning this matter and
they verified that the reservation that the customer used was listed und[redacted]on. The hotel located another reservation listing a different guest
name[redacted] and therefore not a duplicate reservations.  According to the hotel, no notes were indicated
on either reservation regarding any cancellation/refund. The hotel has advised
that they are unable to provide a refund as the purchase is non-refundable and
the room was held for the night as reserved. This matter clearly concerns
claims that can only be validated and addressed by the property. The consumer/Bureau
may contact the hotel directly concerning any further assistance.  I am sorry that we are unable to
assist the consumer any further in this situation.
Sincerely,
N. D’A[redacted]
Executive
Offices

Thank you for taking the time to contact us regarding your reservation with [redacted] Rent a Car for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that you wanted to request a certain car...

type when you booked your reservation. Requesting for a specific made and model is made at the counter and will be based on their availability. We apologize; however, we are unable to guarantee this type of request. We reviewed your booking and verified that you selected a restricted rate. When you submitted your request, we immediately locked in our rate to secure your reservation. We apologize; however, your reservation is restricted. It cannot be changed, cancelled or refunded.   I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.   Sincerely,   [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our record indicates that a full refund of in the amount of 53.67 USD
was processed on April 25, 2016.

We are in receipt
of the complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respond. 
 
Attached hereto is a copy of the consumer’s
initialed contract page agreeing to the terms and conditions of the purchase.
On each consumers’ contract...

page we place the
following disclosure regarding requests for bed types labeled under Important
Information.
Review Important Information
All rooms will accommodate up
to 2 people. Requests for bed types (King, Queen, 2 Doubles, etc.) or
other special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.
If you require a
specific bed type, please contact your hotel directly. All bedding requests are
based on hotel availability and are at the discretion of the hotel. A fee may
be incurred and is the responsibility of the customer.
 
We are sorry that
the consumer’s selected reservation is non-refundable and we
are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
Priceline.com
 








This checkout page for trip number [redacted] was submitted on
2015-07-23 22:16:29
$139
per night





















2½ Star Hotel in [redacted] Area for $139/night
This deal saves 18% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.

.


























Star Rating:



What hotel is this?

Guest Score:

Rated
8.0
out of 10 (or higher)






Guaranteed Amenities:


Free Parking
Business Center
Free Internet


Free Breakfast
Indoor or Outdoor Pool
Fitness Center


Check In:

Fri Jul 24, 2015

Check Out:

Sat Jul 25, 2015

Rooms:



1 Room
2 Rooms
3 Rooms
4 Rooms
5 Rooms
6 Rooms
7 Rooms
8 Rooms
9 Rooms
All
rooms will accommodate up to 2 adults.









Reservation Names:
age 21 or older

Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
[redacted]
 
[redacted]
 
Room 3
First:
MI:
Last
Name:
 
Room 4
First:
MI:
Last
Name:
 
Room 5
First:
MI:
Last
Name:
 
Room 6
First:
MI:
Last
Name:
 
Room 7
First:
MI:
Last
Name:
 
Room 8
First:
MI:
Last
Name:
 
Room 9
First:
MI:
Last
Name:

Sheboygan





 










© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in
this area
View a larger
map »






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reimburses for cancellations due to unforeseen illness of traveler,
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or other specified events.
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Summary
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Price
per night:

$139

Rooms:

2

Nights:

1

Room Subtotal:

$278.00

Travel Insurance

$10.00 + Add now Recommended! (remove)

Taxes & Fees:

$48.88

Priceline Hotel Coupon:


-$0.00




Total Price:
All prices are in U.S. Dollar.

$336.88
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Mandatory
fee of is collected at the hotel.
Booking Conditions

All rooms will accommodate up to
2 people. Any Special
requests should be requested through your confirmed hotel and
cannot be guaranteed by Priceline.
Priceline will immediately
charge your credit card the total room charges upon booking.
Reservation is guaranteed for
date of check-in only.
Rooms purchased through
Priceline Express Deals cannot be cancelled, changed or transferred and
refunds are not allowed.
Hotel Name will be revealed
upon booking.
Mandatory
Fee:
This hotel charges an additional . This fee will be charged to you
directly by the hotel. Mandatory fees are not optional and typically
cover items such as resort fees, energy charges or safe fees. The amount
of the charge is subject to change.


I agree
to the Booking Conditions, Terms and Conditions and Privacy Policy
by booking this room. I agree to the Booking Conditions,
Terms and Conditions, Privacy Policy and the travel insurance Description of Coverage by booking this room

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] Hello thank you Price line / Revdex.com for responding however the letter / complaint sent on 04/15 concerning itinerary # [redacted], and why I was requesting my refund, and possibly a complimentary day (all verifiable with maybe a complimentary day because of missing a email business opportunity for a Product I am trying to market. I had been waiting for that email, and I didn't see it until 04/01 but came through 03/31, he's a hard man to reach ). Right here let me interject the art of the conversation with your Rep. (Red) that would make any customer angry, after explaining the situation about the internet inaccessibility (amenity) and someone telling you their spending hundreds a month to keep / maintain the room (as temporary lodging) good customer retention is ma'am i'm sorry let us try remedying this unfortunate inability to access the internet here's your refund. Instead after telling her what happened and her response to it, I  told her okay I can file with the Revdex.com she said " Well ma'am you do what you feel is best, because we have a membership with the Revdex.com, and we are in good standing, and it was your job to go and find internet service somewhere else if you didn't have it at the hotel, but yet it's part of the booking/amenities. ( had I been some corporate guy on business who knows what he would have done)  Now my thought was I'm struggling/working hard at coming up with a minimum of $1350.00 a month to keep this room until I find something permanent, this arrogant insensitive young rep. could not see past anything but the bottom line (not the customer) which was money for the company. Understand outside of this I think Price line is a great booking company, and I have helped others book hotels through Price line and told others about the company, so I am just looking for an exceptable outcome to this situation. Now please in terms of replying to this email I felt no one actually looked at what the complaint was about, because they were responding to a issue in the and didn't really read it. This is the itinerary #, hotel name and date and this is my contact information should I need contacting.Thank You[redacted]

Thank you for your email. As you requested, we have canceled your reservation and processed a refund in the amount of 207.56 USD back to the same card that was used to place the request. Your refund will be processed by our system within one business day and your bank will post the refund back to...

your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days. We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, [redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond. According to the consumer, Priceline did not disclose the cancel policy prior to purchase.
 
The consumer states:
 
“My Name is [redacted]...

[redacted] Phone Number [redacted] I booked a reservation online today through Priceline booking around 120pm August 25, 2015, the terms and agreement said you have to cancel by 12noon, since it was after 12noon I assume it meant the next day.
 
Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the consumer’s selected purchase, including the following cancel policy.
 
·     Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Tuesday, August 25th (local hotel time). If you decide to cancel your reservation anytime between noon on Tuesday, August 25th and noon on Friday, August 28th (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, August 28th).
 
We appreciate the opportunity to clarify.
Sincerely,
N. D[redacted]
Priceline.com
 
This checkout page for trip number [redacted] was submitted on 2015-08-25 13:28:21
 
Please verify the following information to continue with your request.
Please enter a phone number.
[redacted]
 
[redacted]
Freebies:
Hotel Freebies:
On Sale Now -> Save 20% on this stay — Free Parking
Check-In: Fri, Aug 28, 2015Check-Out: Sun, Aug 30, 2015
Room Type: 2 Bedroom Condo ~ 1 King And 2 Twin Beds ~ Full Kitchen~ Whirlpool
- Max 2 Guests
Flexible Cancellation
 
Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Tuesday, August 25th (local hotel time). If you decide to cancel your reservation anytime between noon on Tuesday, August 25th and noon on Friday, August 28th (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, August 28th).
Summary of Charges
Room Cost
$183.20
Rooms
1
Nights
2
Room Subtotal
$366.40
Taxes & Fees
$31.16
Total Priceline Charges
$397.56
Resort Fee*
$20.00
Total Cost
$417.56
Prices are in USD *This resort fee is charged by property at check-in.
promo cancel policy
Cancellation Policy
Reservation Name (Age 21 or Older)
Enter the name of the person checking into the hotel. This person must present a valid photo ID and credit card at check-in.
[redacted]
    
I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room.
Important Information
·     Room Description: 2 Bedroom Condo-One King-Two Twins-Ss Jacuzzi Tub-Full Kitchen-Washer-Dryer-2 Bath
·     Rate Description: Websaver - Full pre-payment required upon booking
·     Hotel Freebies Details:
   On Sale Now -> Save 20% on this stay — Stay and Save
 — Promotion Details — Negotiated Specials may be limited to certain dates and subject to availability.
   Free Parking
Promotion Details
Negotiated Specials may be limited to certain dates and subject to availability.
x close window
·     Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Tuesday, August 25th (local hotel time). If you decide to cancel your reservation anytime between noon on Tuesday, August 25th and noon on Friday, August 28th (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, August 28th).
·     Mandatory Fee: This hotel charges an additional $10.00 per room per night. This fee will be charged to you directly by the hotel. Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe fees. The amount of the charge is subject to change.
·     Guarantee Policy: Reservation is guaranteed for arrival on the confirmed check-in date only. If you don't check-in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
·     Your credit card is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
Your PayPal account is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
·     The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for the mandatory fee listed above as well as any additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rate.

[redacted]   We are contacting you today regarding your reservation with [redacted] Corporation booked under Trip Number [redacted]   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you were unable to...

use the reservation due to the quality of the car that you received. We apologize for any inconvenience that this has caused.   We checked our records and verified that your reservation has been canceled for a full refund of 45.34 USD. The refund was processed back to the same card that was used to place the request which is the [redacted]s card ending in 2009. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   As an apology for the inconvenience, we also sent a separate email that contains a coupon to be used on a future priceline.com Rental Car. The coupon will provide a discount of 10% on your next reservation.   Rules and Restrictions:   - Available on Name Your Own Price? or Express deals? reservations   You must use the coupon by 31 July 2017 02:50 PM EDT. This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transaction. The email will contain instructions on how to redeem this coupon. Please follow the instructions carefully.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

Our
record indicates that this matter has been addressed with the consumer.
The
consumer must contact us concerning the cancelation request at
[redacted], before the scheduled check in date, which is Friday, September
4, 2015 .
 
Sincerely,
[redacted]
Priceine.com

Dear Mr. [redacted],
 
We wanted to take this time to contact you in regards to
your hotel and rental car reservation booked under Trip Numbers [redacted] and
[redacted].
 
We are writing to let you know that we have received your
Revdex.com concern...

in our Executive Offices. As we understand, your
flight was cancelled and you are requesting a refund for your hotel and rental
car reservation. We have reviewed your reservation and when you missed your
scheduled check-in date the hotel considered you a 'no-show' and released your
rooms. This is standard procedure. If you had purchased your reservations from
another travel company or directly from the hotel, the reservations would still
be non-refundable.
 
We also reviewed your rental car reservation and
confirmed that it was cancelled in full. A refund of $88.92 was processed back
to the card you used to book the reservation.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.  
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:.I gave you all the information you requested. Phones numbers of surgeon, doctors and hospital. I understand your polices. However, a $90 refund of a $505 fare is an insult to a regular customer who has a Priceline credit card, in good standing. This is  totally wrong. Previously, I have never cancelled a flight. I have never purchased flight insurance. With my past flight history; I have never needed those services. I asked if those monies could be utilized for a future flight. No cooperation from you. I had serious surgery on my spine. I cancelled as soon as I received a surgery date. This is extremely poor handling of a customer who had a good intentions. If this measly offering is the best you you can do, I will tear up my credit card, contact the local media, and never do business with you again. This is a lose-lose situation for your company. I lose money and the tickets are sold elsewhere. Very shabby business practices from a large company. It is unbelievable that you would treat a customer like this.[redacted] 
Sincerely,
[redacted]

I hope all is well.   As per our agreement, since you already booked a new reservation, we have canceled your original reservation with Trip Number [redacted]. Your refund for the amount of 324.42 USD has been processed through our system. If you need to check the status of your refund, please...

contact your bank directly to inquire about their processing time.   Thank you for your email. I hope you have a wonderful day, and please feel free to email us again if you need anything else.   Sincerely, [redacted] Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. With Priceline’s Name Your Own Price service, the consumer agrees to stay in a property located anywhere within the shaded area disclosed on the website for the consumer’s selected area(s). Priceline clearly discloses that we will find a room in a hotel willing to agree to your offer price in the shaded area displayed on the priceline.com website for the consumer’s selected area(s). The Hotel [redacted], located at [redacted], is clearly located in the shaded area of the mapping guidelines for the area labeled [redacted]. Consumers who wish to stay in a particular property/location, have the option to select  a hotel from our Published Price service  where consumers see a list of competitive prices across a wide range of hotels and can choose his/her exact price and hotel.  I am sorry that Priceline is unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
priceline.com

Our record indicates that your reservation booked on February 6, 2017 was successful and a receipt page was sent to your email address. We also identified that you have filed a chargeback. We recommend that you contact your bank to verify the status of your dispute. We understand that you are...

not happy about this experience and we appreciate your time for sharing your feedback with us. However, we regret to inform you that we are unable to fulfil your request for refund. Sincerely, Executive Offices