Stahl Construction Company

Dear [redacted]Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted] for Trip Number
[redacted]We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.We understand
that you...

have issues with this hotel reservation.We thank you for your
patience while we research this booking for you. We are currently making
attempts to resolve this issue for you. We hope to be in contact with you in 1
to 2 business days with a resolution. We appreciate your patience while
we continue to work to resolve your issue.Sincerely,Jenn
H[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because: As you stated in your response all the sites you listed have the hotel as a 2 star rating. I requested a 2.5 star rating. I will not check into the hotel.....period.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Will they provide me documentation with the amount of the one way ticket that I can use for a flight? How am I suppose to know what the dollar amount is? Will they provide me with a voucher that I can use to purchase the ticket? I need proof!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our record indicates that a refund in the amount of 179.46 USD was issued on April
4, 2016. The refund was processed through our system within one business day;
however, bank processing time varies, so please check with them if you don't
see the refund in your account within a few business days.

Dear Mr. [redacted],
 
Thank you for taking the time to contact us regarding
your reservation with [redacted] Rent a Car for Trip Number [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices and...

understand that you
are requesting a refund for your reservation.
The rental car company advised that the rental car was
not picked-up as booked on the scheduled pick-up date.  We are sorry to learn that you were unable to
use your reservation as booked and the [redacted] rental car was no longer available
for pick up when you arrived the day after your scheduled pick-up date.
 
When you missed your scheduled pick-up, the rental
company considered you a 'no-show' and released your car. This is standard
procedure. As stated on your  contract,
the type of reservation selected is restricted;  it is non-changeable, non-refundable, and
non-transferable even if  unused.
 
For your reference, a copy of the contract page has been
sent in a separate email. The contract page disclosed the terms and conditions
of your reservation.
 
We are sorry that we are unable to assist with a refund
and thank you contacting us.
 
Sincerely,
 
[redacted]
Executive Offices

Dear [redacted]
 
I am writing you today regarding your hotel reservation
with the [redacted] under Trip Number [redacted].
 
I am writing to let you know that we have received your
Revdex.com complaint in our Executive Offices. I understand...

your
request for a refund because you were concerned about the location and safety
of your confirmed hotel.
 
When requesting a reservation using the Express Deals
option where the hotel's name is not revealed prior to purchase, we provide you
with the area map that break major cities into more manageable area. This map
will clearly outline the boundaries of the area in which the reservation will
be booked. Your confirmed hotel is guaranteed to be within the area boundaries
shown prior to purchase. Also, the map you review during the request process
will display that the area includes additional cities and/or states. Your hotel
can be located anywhere within the shaded area shown in the map during the
request process and once hotel rooms are purchased, they cannot be changed or
cancelled - by us or by the hotel that accepts your offer.
 
We have reviewed your reservation and verified that the
[redacted] is inside the shaded area of the map that we
presented for the [redacted] - [redacted] area. Under normal
circumstances, your reservation would have remained non-refundable.
However, we will make a one-time exception to refund your
reservation in full because we value your business. Your refund for 97.96 USD
was issued today, June 13, 2016. Your refund will be processed through our
system within one business day. If you need to check the status of your refund
after a few business days, please contact your bank directly to inquire about
their processing time.
 
We look forward to serving your future travel needs.
 
Sincerely,
 
Nico T[redacted]
Executive Offices

We have contacted the consumer to advise that further documentation
is required in order to review the claim. Upon receipt of the requested
documents, we will again review this matter and advise accordingly.
Sincerely,
[redacted]
Priceline.com LLC

I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
As noted on
the attached contract –age, the consumer selected a Published Price hotel room
reservation with the following cancel...

policy.
 
·      Cancel Policy:
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've
selected, you can cancel your reservation up until noon on Tuesday, August 4th
(local hotel time), however the hotel requires payment for the first night's
stay. You will be charged for the first night's stay including taxes
and fees. Any remaining amount will be refunded to you. Refunds or
cancellations are not available after noon local hotel time on Tuesday, August
4th.
Once again, thank you for getting in
touch about this.
Sincerely,
 
[redacted]
Priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-07-18 09:53:58
 



Please verify the following
information to continue with your request.

Please enter the four-digit
code that appears above your [redacted] card number as shown
below.




















[redacted]
 
[redacted]
Freebies:
Hotel Freebies:
Free internet in room
and free parking
Check-In: Fri, Aug 7, 2015
Check-Out: Sun, Aug 9, 2015
Room Type: 2 Double Beds ~ Nonsmoking Suite ~ Internet
- Max 2 Guests
Flexible Cancellation
 
Cancellation Policy
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation up until noon on Tuesday, August 4th (local hotel
time), however the hotel requires payment for the first night's stay. You will
be charged for the first night's stay including taxes and fees. Any remaining
amount will be refunded to you. Refunds or cancellations are not available after
noon local hotel time on Tuesday, August 4th.





























Summary
of Charges

Room Cost

$99.00

Rooms

2

Nights

2

Room Subtotal

$396.00

Taxes & Fees

$48.00

Total Charges

$444.00

Prices are in USD
promo cancel policy
Cancellation
Policy
Reservation
Name (Age 21 or Older)
Enter the name of the person checking
into each room. This person must present a valid photo ID and credit card at
check-in.






Room 1
 

Use this name for all rooms

Room 2
 





I agree
to the Booking Conditions, Terms and Conditions
and Privacy Policy
by booking this room.
Important Information
·      Room Description: 2d Beds:Suite Non-Smoking:Sweet Sleeper Bed:26
Inch Flat Screen Lcd Tv:High-Speed Internet For A
·      Rate Description: Websaver - Full pre-payment required upon
booking
·      Hotel Freebies Details:
Free internet in room and free parking
·      Cancel Policy: Priceline will not charge you a change or
cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation up
until noon on Tuesday, August 4th (local hotel time), however the hotel
requires payment for the first night's stay. You will be charged for the first
night's stay including taxes and fees. Any remaining amount will be
refunded to you. Refunds or cancellations are not available after noon local
hotel time on Tuesday, August 4th.
·      Guarantee Policy: Reservation is guaranteed
for arrival on the confirmed check-in date only. If you don't check-in to the hotel on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
·      Your credit card is charged the total cost
above at time of purchase. Prices and room availability are not guaranteed
until full payment is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·      Pet Policy: Dogs up to 80 pounds are allowed, with a maximum of 2 per room.
·      The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in the
room rate.

Our documented case history confirms that the consumer’s request
number [redacted] was not accepted for confirmation and the credit
card was not charged.
This contract for request
number [redacted] was originally initialled on Fri Jun 19 11:50:26 EDT 2015
Your Trip Summary


...

















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$50,000 Emergency Evacuation coverage pays for the cost of medical
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$1,500 Medical Expense
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Airfare Details

Depart:
Tue, June 30, 2015

Return:
Sun, July 5, 2015

Departing Airport:
[redacted]
[redacted]

Arrival Airport:
[redacted]
[redacted]

Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Ticket

Passengers:
Susan Renee Porter

Aircraft:
Jet aircraft


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100% Trip Cancellation
and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other specified
events.
$500 Baggage and
Personal Effects reimburses for lost personal effects as well as checked
baggage throughout your trip.
$50,000 Emergency
Evacuation coverage pays for the cost of medical transportation to the nearest
medical facility and/or to your home in the event a serious medical situation
requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel
Accident Protection
24/7 Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services.


Yes! I'd like to purchase Trip Protection for
$17.00 per person.View terms & conditions


No, thanks. I prefer to decline Trip
Protection.
Summary of Charges



























Airline Ticket Offer
Price:

$125.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$44.15 per ticket

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$169.15

Total Trip Cost:
(All prices are in US dollars)

$169.15

Baggage fees
are not included in your trip cost.

Important Information


























•

Your airline tickets are
non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available. If
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservation. If any part of the ticket is
unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all passengers,
including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.



 





[redacted]
**  I have read, accept and agree to abide by Priceline.com's terms and 
[redacted]conditions and privacy policy.

Dear Ms. [redacted]
Thank you for taking the time to contact us regarding your [redacted] reservation for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. We sincerely apologize for the inconvenience. We reviewed your information further and verified you selected and booked a Specialty Vehicle. Therefore, a specific car class was not guaranteed prior to purchase. We sent you a copy of your reservation confirmation in a separate email for review. Generally, the vehicle provided by [redacted] is whatever car class the location has an abundance of that day and can range from a compact to the largest vehicle class. [redacted] at the [redacted] International Airport will determine the vehicle at the time of pick up. If you choose to upgrade your car or request for a different car type than the one provided by them, the rental car company will charge additional fees at their rate. All charges are payable to them and we are unable to refund these fees. Thank you for your time and we hope you find this information helpful. Sincerely,
[redacted] Executive Offices

I have received the
consumer’s additional comments. As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence.  I am sorry that Priceline is
unable to assist the consumer any further in this situation.
 
Sincerely,
N. D’Angelo
priceline.com

I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
The consumer
requests a refund due to a change in plans and states:
  
Customer’s Statement of the
Problem:
I booked a hotel room...

in [redacted] through Priceline. I prepaid the room on
my credit card. I no longer need the room and would like a refund but they are
unwilling to do that. I asked to get a call or get an email from a supervisor
and that request was denied also
  
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable
non-changeable terms and conditions of the selected purchase.
 
I
appreciate the opportunity to clarify this matter.
Sincerely,
[redacted]
Priceline.com
 
 
This checkout page for trip number [redacted] was submitted on 2015-01-29
12:52:58



Please
Review Your Request















































3 Star Upscale Hotel, Tampa
Airport West Area




















Which hotel will I get?

Check-In Date:

Thursday, July 2,
2015

Check-Out Date:

Friday, July 3,
2015

Region
[redacted]

City Area:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Fitness Center, Business Center,
Guest Score 7/10 or Higher

Number of Nights:

1













 























Offer Price Per Room, Per Night:

US$ 70.00






Travel
Insurance:


US$
5.00






Subtotal:

US$ 70.00

Taxes and Service Fees:

US$ 16.58

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 86.58

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.



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unexpected.
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Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events.
·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.


Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.




I[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. The
consumer selected a Published Price reservation from a list of properties and
room rates, including guest reviews about the overall quality, cleanliness,
location, and amenities for the property. Upon review of this information, the
consumer chose to select the [redacted]. We are sorry that the consumer is not satisfied
with the quality of his/her accommodations at the [redacted].  This matter clearly concerns claims that can
only be validated and addressed by the property selected by the consumer. I am
sorry that we are unable to assist the consumer any further in this situation
and suggest that the consumer contact the property manager of the [redacted] for any further
assistance.
Sincerely,
[redacted]
priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is still ongoing. One error is that this was a debit card, and NOT a credit card.  My bank, [redacted], suggested I go to Priceline first, which I did. They did not EVER return my calls. Once the money is refunded to me and the transaction cancelled, I want that complaint to stand against Priceline. The only response I've received is the one through Revdex.com, which is why I contacted you.  I'd like the reservation (plane reservation, according the Priceline's response-I did not know what the criminal booked) to be cancelled.  I also want a record to show that Priceline consciously avoided dealing with this until Revdex.com became involved. 
Sincerely,
[redacted]

[redacted]   Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted]   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We further reviewed your issue to make sure that we did not miss anything that might offer a favorable resolution. As stated on your fare rules, the tickets are non-refundable. Since you agreed to the final cancellation penalty of $300.00 per ticket and cancelled the booking, we will be unable to refund any additional amount. We apologize if you are dissatisfied with our service. Customers are our number one priority, and we work hard to make your experience with us a positive one. Your feedback is appreciated.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]I am rejecting this response because:My complaint stems from the lack of visibility to the rental agreement at the time I am required to make a non-refundable payment. The window for the third day was less than 3 hours. The time entered for the car return was 30 minutes prior to the departure of my return flight. Had I seen it clearly stated that I was being billed for three days, I would have done whatever was necessary to reduce the amount of time the rental agreement lasted. Further, the car rental agency presented me with a receipt that was for only two days at the time I received the car. I feel Priceline is manipulating the way the reservations are created so that they can profit from users' mistakes. The car rental agency did not bill Priceline for the 3rd day and Priceline should not reap 100% profit because of their obscure pricing displays. Sincerely,[redacted]

Dear [redacted],
 
We are contacting you today regarding your rental car reservation with [redacted] Rent a Car for Trip Number [redacted].
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you have some...

issues with the Collision Damage Insurance that was purchased on our website. Please be advised that the insurance on our website does not apply to "damage to any other vehicle, structure or person as a result of loss," which pertains to liability. The insurance purchased protects you from being liable for damages if you are in an accident, or if your rental car is stolen or vandalized, and it protects against any weather issues.
 
We understand that [redacted] Rent a Car charged you additional coverage (Extended Protection); however, we are unable to refund those fees. The description of the coverage was provided prior to purchase.
 
We are sorry we did not provide you the answers you were looking for and thank you for your time.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

We have received the consumer’s additional comments.   Priceline.com is a travel agent, and as such, makes hotel room rates available on behalf of the hotels. With our Published Price service, consumers have the option to shop and compare rates as well as quality/guest reviews/amenities, including any parking fees charged by the property prior to purchase. This Airport location property location does not offer or guarantee free parking.
Important Information
Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.
We are sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
priceline.com
 
 
This checkout page for trip number [redacted] was submitted on 2015-08-31 12:44:08
[redacted]
Guest Rating: 8.0 / 10
[redacted]
[redacted]
Distances are calculated in a straight line from point to point1.2 miles from [redacted]
Check-In: Fri, Dec 18, 2015Check-Out: Sun, Dec 27, 2015Nights:  9 NightsRooms:  1 RoomPersons:  2 Adults
Room 1: [redacted] ** [redacted]
Room Type: 2 Queen Beds - Accessible Nonsmoking Room
Flight Details

[redacted]
Departing Flight Information - Friday, Dec 18, 2015
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]   
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]  h
Passenger and Ticket Information
Passenger 1:
[redacted]
Passenger 2:
Ticket Type:
Electronic Tickets will be issued for this flight
Rental Car Details
Economy Car[redacted] or similar(make/model not guaranteed)
4  and 2
Unlimited Mileage, Automatic, Air Conditioning
Driver:  
[redacted] ** [redacted]
Location:  
[redacted] [redacted])
Pick-Up:
Fri, Dec 18, 2015
Drop-Off:
Sun, Dec 27, 2015
Summary of Charges
Room 1:
[redacted]
Nights:
9
Trip Protection:
$88.00
Priceline charges for 2 people:
$1644.70 ($822.35/pp) Charged by Priceline today when you book.
Important Information
Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
Your hotel reservation is guaranteed for arrival on the confirmed check-in date.
The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.
Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
Seat requests and meal preferences cannot be guaranteed. Fares are not guaranteed until purchased.
You will be issued electronic flight tickets. Remember to bring a valid government issued photo ID with you to check-in. If you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries
If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. No refunds will be granted for the unused portion of your trip.
This vacation package is subject to the cancel/change policy as defined by our travel partners.
Only [redacted] will be able to pick-up the rental car at the counter. [redacted] will be required to present a valid driver's license and a valid credit card or debit/check card in their name with a minimum of $200 available credit as a security deposit on the vehicle.
Your package does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up. Additional insurance can be purchased at the rental counter.
Please agree to Priceline's terms and conditions
I have read, accept and agree to abide by the Booking Conditions, Terms and Conditions, and Privacy Policy and the Trip Protection Description of Coverage.
Important Information
Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
You will be issued electronic flight tickets. Remember to bring a valid government issued photo ID with you to check-in. If you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries
Only the driver will be able to pick up the rental car. The driver must present a valid driver's license and acceptable form of payment in his/her name.
This vacation package is subject to the cancel/change policy as defined by our travel partners.
Please agree to Priceline's terms and conditions
I have read, accept and agree to abide by the Booking Conditions, Terms and Conditions, and Privacy Policy and the Trip Protection Description of Coverage.
The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.
Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
Your hotel reservation is guaranteed for arrival on the confirmed check-in date.
Seat requests and meal preferences cannot be guaranteed. Fares are not guaranteed until purchased.
You will be issued electronic flight tickets. Remember to bring a valid government issued photo ID with you to check-in. If you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries
If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. No refunds will be granted for the unused portion of your trip.
Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation.
Your reservation does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up.
The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special request.
Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. An additional driver can be added at the counter for a fee payable diretly to the rental car company. For international reservations, the driver may be asked to present an international license or passport.
The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit.
The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items. Pre-paid cards or cash will not be accepted for the security deposit. If the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returned. If the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned.

[redacted]   We are contacting you today regarding your reservation at the Q[redacted] booked under Trip Number [redacted]   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you...

would like to change or cancel your reservation because you read bad reviews about the hotel and the price that you paid is higher than the published rate. We apologize for any inconvenience this have caused.   We see that your issue has already been resolved by one of our Customer Service representatives. Your reservation has been canceled for a full refund of 232.53 USD. The refund will be processed back to the same card that was used to place the request. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices