Stahl Construction Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] Hello thank you Price line / Revdex.com for responding however the letter / complaint sent on 04/15 concerning itinerary # [redacted], and why I was requesting my refund, and possibly a complimentary day (all verifiable with maybe a complimentary day because of missing a email business opportunity for a Product I am trying to market. I had been waiting for that email, and I didn't see it until 04/01 but came through 03/31, he's a hard man to reach ). Right here let me interject the art of the conversation with your Rep. (Red) that would make any customer angry, after explaining the situation about the internet inaccessibility (amenity) and someone telling you their spending hundreds a month to keep / maintain the room (as temporary lodging) good customer retention is ma'am i'm sorry let us try remedying this unfortunate inability to access the internet here's your refund. Instead after telling her what happened and her response to it, I  told her okay I can file with the Revdex.com she said " Well ma'am you do what you feel is best, because we have a membership with the Revdex.com, and we are in good standing, and it was your job to go and find internet service somewhere else if you didn't have it at the hotel, but yet it's part of the booking/amenities. ( had I been some corporate guy on business who knows what he would have done)  Now my thought was I'm struggling/working hard at coming up with a minimum of $1350.00 a month to keep this room until I find something permanent, this arrogant insensitive young rep. could not see past anything but the bottom line (not the customer) which was money for the company. Understand outside of this I think Price line is a great booking company, and I have helped others book hotels through Price line and told others about the company, so I am just looking for an exceptable outcome to this situation. Now please in terms of replying to this email I felt no one actually looked at what the complaint was about, because they were responding to a issue in the and didn't really read it. This is the itinerary #, hotel name and date and this is my contact information should I need contacting.Thank You[redacted]

Dear Ms. [redacted]
Thank you for taking the time to contact us regarding your [redacted] reservation for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. We sincerely apologize for the inconvenience. We reviewed your information further and verified you selected and booked a Specialty Vehicle. Therefore, a specific car class was not guaranteed prior to purchase. We sent you a copy of your reservation confirmation in a separate email for review. Generally, the vehicle provided by [redacted] is whatever car class the location has an abundance of that day and can range from a compact to the largest vehicle class. [redacted] at the [redacted] International Airport will determine the vehicle at the time of pick up. If you choose to upgrade your car or request for a different car type than the one provided by them, the rental car company will charge additional fees at their rate. All charges are payable to them and we are unable to refund these fees. Thank you for your time and we hope you find this information helpful. Sincerely,
[redacted] Executive Offices

Dear Mr. [redacted],
 
We wanted to take this time to contact you in regards to
your hotel and rental car reservation booked under Trip Numbers [redacted] and
[redacted].
 
We are writing to let you know that we have received your
Revdex.com concern...

in our Executive Offices. As we understand, your
flight was cancelled and you are requesting a refund for your hotel and rental
car reservation. We have reviewed your reservation and when you missed your
scheduled check-in date the hotel considered you a 'no-show' and released your
rooms. This is standard procedure. If you had purchased your reservations from
another travel company or directly from the hotel, the reservations would still
be non-refundable.
 
We also reviewed your rental car reservation and
confirmed that it was cancelled in full. A refund of $88.92 was processed back
to the card you used to book the reservation.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.  
Sincerely,
 
[redacted]
Executive Offices

Dear [redacted]Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted] for Trip Number
[redacted]We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.We understand
that you...

have issues with this hotel reservation.We thank you for your
patience while we research this booking for you. We are currently making
attempts to resolve this issue for you. We hope to be in contact with you in 1
to 2 business days with a resolution. We appreciate your patience while
we continue to work to resolve your issue.Sincerely,Jenn
H[redacted]Executive Offices

We have contacted the consumer to advise that further documentation
is required in order to review the claim. Upon receipt of the requested
documents, we will again review this matter and advise accordingly.
Sincerely,
[redacted]
Priceline.com LLC

Complaint: [redacted]
I am rejecting this response because:.I gave you all the information you requested. Phones numbers of surgeon, doctors and hospital. I understand your polices. However, a $90 refund of a $505 fare is an insult to a regular customer who has a Priceline credit card, in good standing. This is  totally wrong. Previously, I have never cancelled a flight. I have never purchased flight insurance. With my past flight history; I have never needed those services. I asked if those monies could be utilized for a future flight. No cooperation from you. I had serious surgery on my spine. I cancelled as soon as I received a surgery date. This is extremely poor handling of a customer who had a good intentions. If this measly offering is the best you you can do, I will tear up my credit card, contact the local media, and never do business with you again. This is a lose-lose situation for your company. I lose money and the tickets are sold elsewhere. Very shabby business practices from a large company. It is unbelievable that you would treat a customer like this.[redacted] 
Sincerely,
[redacted]

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. With Priceline’s Name Your Own Price service, the consumer agrees to stay in a property located anywhere within the shaded area disclosed on the website for the consumer’s selected area(s). Priceline clearly discloses that we will find a room in a hotel willing to agree to your offer price in the shaded area displayed on the priceline.com website for the consumer’s selected area(s). The Hotel [redacted], located at [redacted], is clearly located in the shaded area of the mapping guidelines for the area labeled [redacted]. Consumers who wish to stay in a particular property/location, have the option to select  a hotel from our Published Price service  where consumers see a list of competitive prices across a wide range of hotels and can choose his/her exact price and hotel.  I am sorry that Priceline is unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
priceline.com

Thank you for your email. As you requested, we have canceled your reservation and processed a refund in the amount of 207.56 USD back to the same card that was used to place the request. Your refund will be processed by our system within one business day and your bank will post the refund back to...

your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days. We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, [redacted] Executive Offices

I hope all is well.   As per our agreement, since you already booked a new reservation, we have canceled your original reservation with Trip Number [redacted]. Your refund for the amount of 324.42 USD has been processed through our system. If you need to check the status of your refund, please...

contact your bank directly to inquire about their processing time.   Thank you for your email. I hope you have a wonderful day, and please feel free to email us again if you need anything else.   Sincerely, [redacted] Executive Offices

Our documented case history confirms that the consumer’s request
number [redacted] was not accepted for confirmation and the credit
card was not charged.
This contract for request
number [redacted] was originally initialled on Fri Jun 19 11:50:26 EDT 2015
Your Trip Summary


...

















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Airfare Details

Depart:
Tue, June 30, 2015

Return:
Sun, July 5, 2015

Departing Airport:
[redacted]
[redacted]

Arrival Airport:
[redacted]
[redacted]

Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Ticket

Passengers:
Susan Renee Porter

Aircraft:
Jet aircraft


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100% Trip Cancellation
and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other specified
events.
$500 Baggage and
Personal Effects reimburses for lost personal effects as well as checked
baggage throughout your trip.
$50,000 Emergency
Evacuation coverage pays for the cost of medical transportation to the nearest
medical facility and/or to your home in the event a serious medical situation
requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel
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medical assistance services and emergency services.


Yes! I'd like to purchase Trip Protection for
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No, thanks. I prefer to decline Trip
Protection.
Summary of Charges



























Airline Ticket Offer
Price:

$125.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$44.15 per ticket

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$169.15

Total Trip Cost:
(All prices are in US dollars)

$169.15

Baggage fees
are not included in your trip cost.

Important Information


























•

Your airline tickets are
non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available. If
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservation. If any part of the ticket is
unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all passengers,
including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.



 





[redacted]
**  I have read, accept and agree to abide by Priceline.com's terms and 
[redacted]conditions and privacy policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is still ongoing. One error is that this was a debit card, and NOT a credit card.  My bank, [redacted], suggested I go to Priceline first, which I did. They did not EVER return my calls. Once the money is refunded to me and the transaction cancelled, I want that complaint to stand against Priceline. The only response I've received is the one through Revdex.com, which is why I contacted you.  I'd like the reservation (plane reservation, according the Priceline's response-I did not know what the criminal booked) to be cancelled.  I also want a record to show that Priceline consciously avoided dealing with this until Revdex.com became involved. 
Sincerely,
[redacted]

We have received the consumer’s additional comments.   Priceline.com is a travel agent, and as such, makes hotel room rates available on behalf of the hotels. With our Published Price service, consumers have the option to shop and compare rates as well as quality/guest reviews/amenities, including any parking fees charged by the property prior to purchase. This Airport location property location does not offer or guarantee free parking.
Important Information
Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.
We are sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
priceline.com
 
 
This checkout page for trip number [redacted] was submitted on 2015-08-31 12:44:08
[redacted]
Guest Rating: 8.0 / 10
[redacted]
[redacted]
Distances are calculated in a straight line from point to point1.2 miles from [redacted]
Check-In: Fri, Dec 18, 2015Check-Out: Sun, Dec 27, 2015Nights:  9 NightsRooms:  1 RoomPersons:  2 Adults
Room 1: [redacted] ** [redacted]
Room Type: 2 Queen Beds - Accessible Nonsmoking Room
Flight Details

[redacted]
Departing Flight Information - Friday, Dec 18, 2015
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]   
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]  h
Passenger and Ticket Information
Passenger 1:
[redacted]
Passenger 2:
Ticket Type:
Electronic Tickets will be issued for this flight
Rental Car Details
Economy Car[redacted] or similar(make/model not guaranteed)
4  and 2
Unlimited Mileage, Automatic, Air Conditioning
Driver:  
[redacted] ** [redacted]
Location:  
[redacted] [redacted])
Pick-Up:
Fri, Dec 18, 2015
Drop-Off:
Sun, Dec 27, 2015
Summary of Charges
Room 1:
[redacted]
Nights:
9
Trip Protection:
$88.00
Priceline charges for 2 people:
$1644.70 ($822.35/pp) Charged by Priceline today when you book.
Important Information
Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
Your hotel reservation is guaranteed for arrival on the confirmed check-in date.
The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.
Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
Seat requests and meal preferences cannot be guaranteed. Fares are not guaranteed until purchased.
You will be issued electronic flight tickets. Remember to bring a valid government issued photo ID with you to check-in. If you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries
If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. No refunds will be granted for the unused portion of your trip.
This vacation package is subject to the cancel/change policy as defined by our travel partners.
Only [redacted] will be able to pick-up the rental car at the counter. [redacted] will be required to present a valid driver's license and a valid credit card or debit/check card in their name with a minimum of $200 available credit as a security deposit on the vehicle.
Your package does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up. Additional insurance can be purchased at the rental counter.
Please agree to Priceline's terms and conditions
I have read, accept and agree to abide by the Booking Conditions, Terms and Conditions, and Privacy Policy and the Trip Protection Description of Coverage.
Important Information
Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
You will be issued electronic flight tickets. Remember to bring a valid government issued photo ID with you to check-in. If you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries
Only the driver will be able to pick up the rental car. The driver must present a valid driver's license and acceptable form of payment in his/her name.
This vacation package is subject to the cancel/change policy as defined by our travel partners.
Please agree to Priceline's terms and conditions
I have read, accept and agree to abide by the Booking Conditions, Terms and Conditions, and Privacy Policy and the Trip Protection Description of Coverage.
The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.
Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
Your hotel reservation is guaranteed for arrival on the confirmed check-in date.
Seat requests and meal preferences cannot be guaranteed. Fares are not guaranteed until purchased.
You will be issued electronic flight tickets. Remember to bring a valid government issued photo ID with you to check-in. If you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries
If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. No refunds will be granted for the unused portion of your trip.
Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation.
Your reservation does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up.
The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special request.
Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. An additional driver can be added at the counter for a fee payable diretly to the rental car company. For international reservations, the driver may be asked to present an international license or passport.
The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit.
The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items. Pre-paid cards or cash will not be accepted for the security deposit. If the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returned. If the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned.

Complaint: [redacted]
I am rejecting this response because:On 1/5/2016 I went on Priceline.com Nameyourprice to make reservation for my travel to Chicago, IL during the process the site was going back and forth telling me to wait. I won a bid to travel on January 15, 2016. I want to cancel the reservation but I have been unsuccessful because I went to the hospital on January 1, 2016 and was diagnosed with Pneumonia but since I purchased the tickets on January 5, 2016 they can not do anything about it. I still do not feel 100% better and my daughter [redacted] just went to the hospital 2 days ago and was diagnosed with URI Upper Respiratory Infection. Priceline has given me the run around this whole time ,have bad costumer service and very rude. Would not tell me anything told me yesterday that someone would call me within 24 hrs that did not happen. Found out through an email that they can not do anything.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:My complaint stems from the lack of visibility to the rental agreement at the time I am required to make a non-refundable payment. The window for the third day was less than 3 hours. The time entered for the car return was 30 minutes prior to the departure of my return flight. Had I seen it clearly stated that I was being billed for three days, I would have done whatever was necessary to reduce the amount of time the rental agreement lasted. Further, the car rental agency presented me with a receipt that was for only two days at the time I received the car. I feel Priceline is manipulating the way the reservations are created so that they can profit from users' mistakes. The car rental agency did not bill Priceline for the 3rd day and Priceline should not reap 100% profit because of their obscure pricing displays. Sincerely,[redacted]

Dear Mr. [redacted],We are writing to let you know that we have received your
email in our Executive Offices.We understand you are requesting to
cancel the reservation because only requested for 32.00 USD per day. We also
understand your claim that you were provided an alternative option to put a...


different price; however, the resevation got confirmed. We thank you for
your patience while we research this booking for you. We are currently making
attempts to resolve this issue for you. We hope to be in contact with you in 3
to 5 business days with a resolution.Please contact us directly at:
[redacted] if you have further questions. The Executive Office hours are
9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday. You will need to
enter your Trip number, which is [redacted] when you contact us. Please
note that the number provided above is a United States phone number, and you may
incur toll charges when calling from outside the United States or
[redacted].We hope you find this information
helpful.Sincerely,[redacted]Executive Offices

Dear [redacted],
 
We are contacting you today regarding your rental car reservation with [redacted] Rent a Car for Trip Number [redacted].
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you have some...

issues with the Collision Damage Insurance that was purchased on our website. Please be advised that the insurance on our website does not apply to "damage to any other vehicle, structure or person as a result of loss," which pertains to liability. The insurance purchased protects you from being liable for damages if you are in an accident, or if your rental car is stolen or vandalized, and it protects against any weather issues.
 
We understand that [redacted] Rent a Car charged you additional coverage (Extended Protection); however, we are unable to refund those fees. The description of the coverage was provided prior to purchase.
 
We are sorry we did not provide you the answers you were looking for and thank you for your time.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

Thank you for patiently waiting while we try to resolve this issue for you.    I have received your email and have reviewed the charges made on your account. Our accounting department will process a refund of $100.00 back to the original card used for the overdraft and ACH fee you have...

incurred.    As a gesture of goodwill, we will be providing a $50.00 compensation for each ticket. Please expect a total refund of $200.00 back to the original card used. We process the refund in our system within one business day however, processing time varies by bank.   We apologize for this inconvenience and we thank you for choosing us for your travel needs.   Sincerely,     [redacted] Executive Offices

Dear Ms. [redacted],
We are contacting you today regarding your rental car reservation with [redacted] for Trip Number [redacted].
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you have some concerns about...

your reservation. Regarding the refund for the insurance, our records indicated that a refund for $44.00 was processed today, October 30, 2015. We will issue a refund to your bank within one business day. Your bank will then post it to your account and their processing time varies, so please check with them if you do not see the refund in your account within a few days.
We understand that the wedding was cancelled due to military deployment. We can make an exception and cancel the reservation and issue a full refund. Should you decide to cancel the reservation, please contact us prior to your scheduled pick-up date and time, which is 4:00 PM on Wednesday, November 11, 2015. After this time, the reservation remains non-refundable.
If you have further questions, please contact us directly at ###-###-####. The Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday. You will need to enter your Trip Number, which is [redacted] when you contact us.
Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.
We apologize for the inconvenience and hope you found this information helpful.
Sincerely,
Zadhy S[redacted]
Executive Offices

I have received the
consumer’s additional comments. As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence.  I am sorry that Priceline is
unable to assist the consumer any further in this situation.
 
Sincerely,
N. D’Angelo
priceline.com