Stahl Construction Company

D[redacted]
* Thank you for taking the time to read this email.   I am writing to inform you that I have finally confirmed the refund with the [redacted] [redacted]. The refund for 69.54 USD was issued today, September 30, 2016. Your refund will be...

processed through our system within one business day. If you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time.   Thank you for your patience while we reviewed your issue and please feel free to reply to this email if you have additional questions.   Sincerely,  
[redacted] Executive Offices

This really more than anything else was / is about horrible customer service.  The response was the third (all different) explanation that I have received from Priceline.  No consistency and very poor customer service.  I will not be using their services going forward and think they should stop the false advertising when it is not true. Thank you.

Complaint: [redacted]
I am rejecting this response because:On 1/5/2016 I went on Priceline.com Nameyourprice to make reservation for my travel to Chicago, IL during the process the site was going back and forth telling me to wait. I won a bid to travel on January 15, 2016. I want to cancel the reservation but I have been unsuccessful because I went to the hospital on January 1, 2016 and was diagnosed with Pneumonia but since I purchased the tickets on January 5, 2016 they can not do anything about it. I still do not feel 100% better and my daughter [redacted] just went to the hospital 2 days ago and was diagnosed with URI Upper Respiratory Infection. Priceline has given me the run around this whole time ,have bad costumer service and very rude. Would not tell me anything told me yesterday that someone would call me within 24 hrs that did not happen. Found out through an email that they can not do anything.
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because their explanation -- "...due to changing inventory, the reservation we offered was no longer available at the time we attempted to book it..." reflects a problem Priceline encountered with one of its partners. It should not relieve Priceline from an obligation to fulfill what it advertises on its website. All Priceline is saying, in effect, is "bait and switch happens from time to time in the travel industry...too bad for the customer." Priceline should honor the prices it advertises and resolve the difference with the companies whose inventory it sells. If, as Priceline suggests, this is a rare occurrence, then why on earth wouldn't they make any attempt to resolve the problem out of customer goodwill if not sound business practice? This is a horrible example of customer service.
Sincerely,
[redacted]

Thank you for contacting us regarding your hotel reservation at the [redacted] for Trip Number [redacted].   I am writing to let you know that we received your concern in our Executive Offices. As I understand, you are requesting for a full refund because you...

wanted to have a bedroom and a kitchen.   We researched your issue with the hotel and we verified that the unit you were confirmed on is a Studio Suite. The room have a kitchenette which includes mini fridge, microwave, toaster and coffee maker. Guest are allowed to cook however they will have bring their own burner as the hotel will not be able to provide electric stove or burner.   We have reviewed the terms and conditions of your reservation and verified that full kitchen was not guaranteed. It was noted in the checkout page that condos typically offer more spacious accommodations, which may include a kitchen or kitchenette.   We verified from the hotel that the reservation was not used and we requested a refund on your behalf. The hotel approved a full refund. We processed a full refund for the amount of 658.98 USD. Our system will process the refund within 1 business day. Bank processing time varies and may take few days. If it isn't there after few days, we suggest you contact your bank.   As a gesture of goodwill I would like to present you with a priceline.com coupon code that you can apply towards a future Express Deals hotel reservation, booked on priceline.com.   Coupon Code: [redacted]   The above coupon code will give you 20% discount and will expire 7/1/2018. This is a single use Express Deals hotel coupon valid on a future hotel Express Deal booking. Discount applies before taxes and fees.   We apologize for any inconvenience and looking forward to serving all of your travel needs.   Sincerely,   [redacted] Executive Offices

[redacted]   Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted]   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.  ...

We understand that you have issues with this hotel reservation.   We apologize for the confusion. We appreciate your feedback and noted this on our records as we continue to improve our service and avoid further confusion.   Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. The hotel name is revealed after purchase and we did not guarantee that the hotel you will receive will have a pool. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms.   Since we are unable to change any part of the reservation, as a one-time exception, we have canceled this booking and your refund has been processed. A refund for $180.82 was issued today, April 6, 2017. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days.   I hope you find this information helpful and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Complaint: 1[redacted]
I am rejecting this response because: I made numerous attempts to contact Priceline as advised in a phone message I received. The person did not leave a direct number to reach them. They also did not identify themselves. As I have in the past I spent hours on the phone on hold transferred several times. I was also disconnected and  told to call [redacted]The company continues to conduct business dishonestly. Just to recap I was told to get trip insurance so I had nothing to lose if I cancelled trip. To this day their employees continue to promote that "nothing to lose"  sales pitch to try to sell insurance. Who will reimburse me ? Not only for the flight and fraudulent trip insurance but the approx. 100 hours & dollars of lost time at work over the last year trying to recoup these charges. Sincerely [redacted] 
Sincerely,
[redacted]

Our records indicate that a customer service representative spoke with the customer;  they no
longer wanted to cancel the reservation and they wanted to make certain that the reservation is still
active. We confirmed  that we have not cancelled the reservation. The customer was satisfied...

and had no other
concerns. We have also confirmed with the hotel that they did not cancel the
reservation on their system so the customer can use it.

Dear Ms. [redacted],
We are contacting you today regarding your rental car reservation with [redacted] for Trip Number [redacted].
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you have some concerns about...

your reservation. Regarding the refund for the insurance, our records indicated that a refund for $44.00 was processed today, October 30, 2015. We will issue a refund to your bank within one business day. Your bank will then post it to your account and their processing time varies, so please check with them if you do not see the refund in your account within a few days.
We understand that the wedding was cancelled due to military deployment. We can make an exception and cancel the reservation and issue a full refund. Should you decide to cancel the reservation, please contact us prior to your scheduled pick-up date and time, which is 4:00 PM on Wednesday, November 11, 2015. After this time, the reservation remains non-refundable.
If you have further questions, please contact us directly at ###-###-####. The Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday. You will need to enter your Trip Number, which is [redacted] when you contact us.
Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.
We apologize for the inconvenience and hope you found this information helpful.
Sincerely,
Zadhy S[redacted]
Executive Offices

Complaint: [redacted]
Dear Revdex.com,
I am rejecting this response because: My issue with Priceline was what I got became different with what I agreed to pay for. And this issue was not resolved with the irresponsible respond you received from Priceline. Please see attached files:A0: The screen shot before checking out, indicating my choice of room and price [redacted], $329 per room per night"A: My itinerary after booking from Priceline, showing my room is a regular [redacted] with free breakfastB: Customer service reply from Priceline/[redacted] promising to double check with hotel and found out they reserved the wrong type of room for me, yet still asking me to confirm it.C: My back and forth email with customer service who keeps on informing the "Free breakfast [redacted]" was what my booking was.D: Customer service accusing me of choosing the wrong option on their website and non-nonsensical proofs that were rejected by me and my request for Priceline to correct my order to what I asked for ( attachment ** and the responds letter Revdex.com got from Priceline.com)E: Priceline requested an additional charge of $89 to correct the mistake they made.I have already cancelled my booking with Priceline.com and got a full refund, so I am only asking for an apology for wasting my time and admit their mistake.After this incident, I have looked up Priceline reviews on yelps and many other sources. It seems like there are hundreds of complaints and negative feedbacks about this company, and mostly is related to their reputation is dishonesty and customers feel cheated and wrongfully treated. With a ONE STAR rating (which is very rare) on some of the most well known customer review sites, I do not understand why would Revdex.com rate this business with a A+ ranking. I would sincerely hope Revdex.com take initiative and help Priceline become a more trust worthy brand. But personally I will never use their service again.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: it hasn't been resolved.I provided this information in my initial message but her it is again. TRIP NUMBER: tel: [redacted]EMAIL: [redacted]
Sincerely,
[redacted]

Dear Mr. [redacted],We are writing to let you know that we have received your
email in our Executive Offices.We understand you are requesting to
cancel the reservation because only requested for 32.00 USD per day. We also
understand your claim that you were provided an alternative option to put a...


different price; however, the resevation got confirmed. We thank you for
your patience while we research this booking for you. We are currently making
attempts to resolve this issue for you. We hope to be in contact with you in 3
to 5 business days with a resolution.Please contact us directly at:
[redacted] if you have further questions. The Executive Office hours are
9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday. You will need to
enter your Trip number, which is [redacted] when you contact us. Please
note that the number provided above is a United States phone number, and you may
incur toll charges when calling from outside the United States or
[redacted].We hope you find this information
helpful.Sincerely,[redacted]Executive Offices

Thank you for patiently waiting while we try to resolve this issue for you.    I have received your email and have reviewed the charges made on your account. Our accounting department will process a refund of $100.00 back to the original card used for the overdraft and ACH fee you have...

incurred.    As a gesture of goodwill, we will be providing a $50.00 compensation for each ticket. Please expect a total refund of $200.00 back to the original card used. We process the refund in our system within one business day however, processing time varies by bank.   We apologize for this inconvenience and we thank you for choosing us for your travel needs.   Sincerely,     [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:As I had stated in the dispute phone call, "[redacted]" was not supposed to be selected, as the destination of the hotel was over 1-hour drive South of [redacted]... no longer in the [redacted] city limits. The website showed false advertisement, as "[redacted]" was supposed to still be inside the city limits; instead, the hotel we were given was over an hour drive south of the destination. As such, I called immediately after being given the wrong wrong, and requesting a different room within minutes of the faulty reservation. I received no help from Priceline customer service.  I find fault with the company not fulfilling an accurate hotel request and still charging my account for a room that was not correctly matched.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I checked out of the room.    I returned the key to the front desk and stated I couldn't stay there because of the fumes in the room.    I also have documented pictures of the soiled furniture and the overall uncleanliness of the room.   The gentleman who worked the night shift informed me that they had common complaints from Priceline customers.     He also stated I should refute this charge on my credit card and I should be reimbursed.   This hotel is proving to be lacking in honesty.    From the pictures on Priceline to the non-documentation of my check out.   People deserve a safe room( in regards to the toxic fumes) and a clean room.  I've attached photos of the provided room.  Please compare this to the photos on Priceline.  Please note the stains on the 2 fabric chairs,  cigarette burns on the toilet, moisture issues from the ceiling and the burnt out outlets.  Also the furniture was represented on the website as much nicer.    Thinks that can't be photoed is the non functioning phone and the smell ( which caused coughing and headaches).  I can send more photos, but I reached my max allowance.  This hotel was not fit for occupation, and their only solution offered was to inhabit the room for 24 hours and then see if they could replace me     Sincerely,[redacted](Disclosure.... Pictures would not upload.    I can resend, but I can't send photos with them)

Our record indicates that this matter has been addressed with the consumer, and a refund was issued.
Sincerely,
N D[redacted]
Priceine.com

Dear [redacted]
Thank you for taking the time to contact us regarding
your [redacted] Rent a Car reservation for Trip Number [redacted]
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
We apologize for the difficulty...

you encountered and hope
your aunt makes a speedy recovery. We understand you had to return the car
earlier than originally anticipated due to a medical emergency and your flight
was cancelled. We also understand you are requesting for a refund or a credit
of your unused rental day. We reviewed your request with [redacted] Rent a Car and
verified that you picked up your car on April 30, 2016 at
01:18 PM and dropped your car off on May 01, 2016 at
12:26 PM. Please note that your reservation is prepaid and in normal
circumstances, is non refundable. The rental car pricing is based on a
combination of length of stay and dates. It is possible that your original rate
would not have been accepted if the dates were changed. As a one time exception
to the policies, we will submit a refund request on your behalf in the amount
of 46.01 USD. This amount is equivalent to one rental day including taxes. The
refund request was submitted to our management team for review, and if approved,
the refund will be processed to the card you used to submit your request. Once
the refund is approved, your refund will be processed by our system within 1
business day; however, it may take up to 5 business days for your bank to post
the refund to your account.
Thank you for your patience while resolving this issue.
Sincerely,
[redacted]
Executive Offices

Our record indicates that this matter has been addressed with the consumer and a refund was issued.
Sincerely,
N D[redacted]
Priceine.com

Complaint: [redacted]
I am rejecting this response because: Looks like a joke. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would emphasize the need to more routinely update the ratings based on customer input or allow the customer to see reviews of the property while doing an express deal.
Sincerely,
[redacted]