Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because:
The  Priceline org. was not specific on the presentation of [redacted] Transit [redacted]. If they had, I would not book my flight with them. Rather ,after some days, they now sent an itinerary change to me. ,and that was when they said that [redacted] requires a TRANSIT [redacted] FOR ALL Transiting through their Country. I called the Priceline customer care to confirm  since zI have both [redacted] and American [redacted]s and I don't intend entering [redacted], the person promised to get back to me ,till now. Though I started the [redacted]  [redacted] process,  I went to [redacted] and they said that the earliest possible time of getting it will be one month. At the boarding point, BA said I should contact my Agents for my Refund. So why are they saying this now. I suggested that they should re route me or refund me fully. I sincerely was traumatized and had spent so much on hotels and  flight bills. I took a loan to pay for a new flight..I virtually missed all I wanted to do in the US. I wouldn't  want to believe that they are out to cheat and Humiliate me .Let them refund me unreasonably . I don't intend bringing in Human rights people or charges for all I had gone through, Unless otherwise. All the things I bought for a failed  journey were trashed. Honestly, I want peace ,  Justice, and better treatment than this. BA was my booked light , I don't have any Business with the [redacted], and had told Priceline to Refund me FULLY.!Thanks Sincerely,[redacted]
[redacted]
[redacted]

Dear [redacted],
 
Thank you for taking the time to contact us regarding
your reservation with Avis Rent a Car for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We understand...

that you were requesting to cancel your
reservation and get a refund. We reviewed your booking and verified that you
selected a restricted rate. When you submitted your request, we immediately
locked in our rate to secure your reservation. We apologize; however, your
reservation is restricted. It cannot be changed, cancelled or refunded.
 
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

We are contacting you today regarding your Ic[redacted]
* We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you wanted refund of your ticket.   We apologize if you are not...

satisfied with the service our agents provided. We appreciate that you have taken the time to provide us with your feedback. We demand the same service for our customers as any travel agency and we are truly sorry to hear of your experience. We have documented your experience and submitted your concern to our management and they will provide feedback to those agents. Rest assured, we will review your feedback and will work harder to make this better going forward.   24 Hour window cancellation vary per airline policies. It applies to new bookings and not exchanged reservation. As presented on your contract page "Free online cancellation until 11:29pm EDT on 7/31/2017. After that time standard airline cancellation and change penalties apply"   Our ability to assist you is dependent upon the fare rules associated with your reservation. The fare rules are written and enforced by your confirmed carrier, and the rules associated with your tickets. You can review the specific rules and restrictions associated with your fare in the "Important Information" section of your itinerary displayed on our website. If changes are permitted, most airlines require they be made prior to your current departure, and changes may incur an airline imposed per ticket change fees, and a per ticket service fee.    Cancel and change rules vary by airline and fare purchased. The airline fares rules associated with your flight can be reviewed pre-purchase on your contract and post purchase within the itinerary displayed on our website. According to the rules of your original ticket, it is non refundable. Changes are allowed prior to departure but the airline charges a change fee of 200.00 USD plus any airfare differential and 30 USD service fee to change. I reviewed the reservation and see that you agreed to change the reservation last August 22. Since the ticket was already exchanged, a new fare restriction applies. The new airline ticket fare rules allow cancellation with $75 cancellation fee. Since, the second ticket charges was based on the first ticket. Non refundable amount of the first ticket remains. We can refund your second ticket with below computation: Original ticket amount (non refundable): 345.10 USD New ticket amount: 566.00 USD Difference: 220.90 USD cancellation penalty fee (per new ticket policy): 75.00 USD Possible Refund amount: $145.90   You can reply to this email and advise if you want to continue with the cancellation. Please note, cancellation should be done prior to your scheduled flight departure.   Thank you for taking the time to inform us of your concerns and we hope you find this information helpful.   Sincerely [redacted] Executive Offices ** UPDATE[redacted]  The customer responded back that that he is not satisfied but will keep the reservation

Complaint: [redacted]
I am rejecting this response because:
The image provided is exactly representative of what I clicked on when I chose to book the room.  Priceline then apparently switched to give me something different.  These questionable business practices and customer service have unfortunately revealed the true nature of pricelines ethics. 
Sincerely,
[redacted]

From: [redacted]] Sent: Wednesday, April 26, 2017 1:03 PM To: [redacted]> Subject: Re: Re-open Closed Complaint (ID: [redacted])   Yes,credit card told me the dispute has been settled and now Priceline.com should receive the money.  [redacted] Sent: Wednesday, April 26, 2017 12:26 PM [redacted] To someone who concerned, My name is [redacted], I previously filed a complaint to Priceline.com. Complaint ID[redacted] Because of I have a credit card chargeback, the Priceline.com could not help me before 21st, April, which causes the complaint be closed. Please help me re-open it. Sincerely, [redacted]

Dear Mr. [redacted],
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices in regards to your
hotel reservation at the [redacted] [redacted] booked under Trip
Number [redacted].  As we understand,
you state...

that the hotel's website offers a lower rate as compared to your
reservation with Priceline. We reviewed your concern and verified that the rate
you viewed on the hotel's website is the lowest rate they are offering from the
time/date you checked their website up until the following month.
 
Please note that our Best Price Guarantee can be applied
if you found a lower rate online with the same exact itinerary as your
reservation with us. For a detailed information regarding our Best Price
Guarantee, kindly visit our website's FAQ or click the following link:
 
[redacted]
 
We also reviewed the hotel's website and it is showing a
higher rate as compared to your reservation with priceline for the same travel
dates and number of rooms. Our system also calculated that you saved $81.06 or
15.26% by using our website.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I really would like to Thank you/ Revdex.com for addressing the problem.
Sincerely,
[redacted]

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our record indicates that the consumer booked a new reservation with United Airlines for Trip Number [redacted] and received  $100 from the current reservation.

[redacted] reached out on 8/15 to the customer. [redacted] contacted the hotel to request an exception to the cancellation policy, but the hotel advised that the reservation is truly non-refundable[redacted] reiterated that the reservation remains non-refundable. Sincerely,Executive...

Offices

Complaint: [redacted]
I am rejecting this response because: This hotel is not in the area the company advertised. I even called [redacted] and spoke to the manager. The manager stated that they are NOT in the downtown metro area but they are across the bridge. For a company as large as Priceline not honor the needs of faithful customer, it is disappointing that money is more important than admitting you made a mistake and this is indeed poor and misleading advertising.
Sincerely,
[redacted]

According to the consumer,
he/she did not authorize the purchase of a rental car at the rate of $18 per
day.
 
Attached hereto is a copy of the
consumer’s initialed contract page authorizing the terms and conditions of the
selected purchase.
 
I thank you for the...

opportunity
to clarify.







Sincerely,
[redacted]
Priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-05-10 16:55:13












 






















·       


4
·       


2

·       


AUTO
·       


AC
Unlimited Mileage
Compact Car with Unlimited Mileage




Pick-up: [redacted]
Drop-off: [redacted]
Pick-up Date & Time: Monday, June 01, 2015, 08:00 AM
Drop-off Date & Time: Wednesday, June 17, 2015, 07:00 PM
Rental Car Company:


Total Charges
17 Days at: $18 /day



Total:$409.79
Summary of Charges
Your Price Per Day:
$18 (per day)
Total Rental Days:
17
Subtotal:
$306
Taxes and Fees: (details)
$103.79
Total Charges:
$409.79
Best Price Guaranteed
Prices are in US dollars.


Driver Information
First
MI
Last
Driver's age at pickup

under 25?












Security Deposit:

Please indicate what the driver will provide for the
refundable deposit required at the rental counter:
Credit Card Debit Card

The debit card presented at
the counter must be in the primary driver's name. Any funds used for the
deposit cannot be accessed until after the car is returned. The amount
required depends upon car type, rental period, and optional items.

For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter?
Proof of round trip travel Local renter





The credit card presented at the counter must be in the
primary driver's name. The amount of credit required depends upon car type,
rental period, and optional items.



Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

Infant
Child Seat
For infants less than one year and under 20 lbs

Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster
Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This will
be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Don't Forget
Collision Damage Coverage!
Collision Damage Coverage will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
If your
offer is accepted, we will immediately lock in your reservation and charge
your form of payment. If your offer is not accepted, you will not be charged.

·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

[redacted]
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Although disappointingly their credit of...

$543.72 was $10 less then my original purchase amount of $553.72, I will accept the offer and can confirm that the credit has posted to my credit card.Sincere thank you to the CT Revdex.com, without whom this resolution would not have been possible.
Sincerely,
[redacted]

Dear Mr. [redacted],
Thank you for taking the time to contact us regarding your reservation with [redacted] for Trip Number [redacted].
I am writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you wanted to use the entire ticket value for this reservation.
I have reviewed your issue with our Air Travel Services Department. It was found that you called their department to use the $1,063.20 ticket for a $235.10 flight from [redacted] to [redacted]. I am sorry that we are unable to process the refund of the remaining ticket value or leave it on hold for another use. However, we were advised by the airline that you can contact them and process the exchange with them.
The airline, [redacted], may allow you to use a portion of the ticket value by issuing MCO (miscellaneous charge order) for the residual amount.
Below is the information you may need when contacting the airline:
Airline name:  [redacted]
Airline phone number:  ###-###-####
Record locator/Confirmation number:  [redacted]
Please be reminded that you can use the ticket value within 1 year from the date of issue. This ticket was purchased on  June 24, 2015; therefore, the exchange and travel must be completed on or before June 23, 2016.
I apologize for any inconvenience and hope you find this information helpful.
Sincerely,
Berna A[redacted]
Executive Offices

We spoke with the customer directly via phone. Ms. [redacted] agreed to a full refund and was advised of the 257.97 USD refund and processing time. We also spoke directly about the complaint and hope that we cleared up any concern Ms [redacted] may have had.  Regards,Executive Office

I understand that this not acceptable for you. I have escalated your case to our higher management and I was approved to process a good will refund for $70.00, per your request. You are no longer qualified for the Best Price Guarantee but we will be refunding you as one-time exception because we...

appreciate your business. The $70.00 will be available in your account in 3-4 weeks. We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, [redacted] Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are requesting for a full refund of your reservation due to quality concerns during your stay. We are sorry to hear that your hotel fell short of your expectation...

during your stay. We appreciate your feedback and documented it for future reference. We have contacted the appropriate people at the hotel to share your concerns; however, they will be unable to offer a refund or compensation. The hotel has charged us in full. However, as a gesture of goodwill, we came to a decision to process a full refund for you. This refund is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer. Your refund has been processed. A refund for 80.45 USD was issued today, January 6, 2018. The refund will be processed through our system within one business day. Your bank that will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days. Once again, [redacted], our apologies for the inconvenience you experienced with this reservation. Sincerely, Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.
Dear Ms. [redacted], Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted]. We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. I understand that you have issues for this reservation. In order for us to research this further, please send us the screenshot of the lower rate that was offered to you after you've booked this reservation. You may send it as an attachment using PDF or JPG format and be sure that it is no larger than 2MB. Any attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account. I look forward to assisting you and resolving your issue.
Sincerely,
Jenn H[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:They still did not accept responsibility for the issue. Their response claimed the same possibilities that their support technicians claimed, which are that the prices fluctuate often and “while processing it, the inventory of our travel partners changed as affected by their availability”. As I’ve stated, I understand that the prices change, and can change quickly and randomly, but they are not acknowledging the fact that the same (lower) price was listed every day I checked, sometimes twice a day on different computers. They do not acknowledge that every time I wanted to purchase that lower priced ticket, the price instantly increased.
I wanted to stay away from flat-out accusing their site of falsely listing lower prices as available, but to me, this is clearly what is happening. The site shows lower prices to entice lesser aware customers to purchase when the price ‘suddenly’ increases.
This is not an honest business practice and Priceline should be ashamed.
Sincerely,
[redacted]

Dear Mr. [redacted],
Thank you for taking the time to contact us regarding
your reservation at the Extended Stay America - Durham - Rtp - Miami Blvd -
North for Trip Number [redacted].
We are writing to let you know that we have received your
Revdex.com concern in our...

Executive Offices.
We understand your concern about the hotel's shuttle
service being unavailable. We contacted your hotel and verified that they had
shuttle service available on February 6, 2016 from 8:00 AM to 5:00 PM, local
hotel time. We reviewed your concerns and since you did not use your
reservation, we will be making a one-time exception to process a full refund. A
refund for $50.64 was issued on February 10, 2016. Your refund has been
processed through our system. If you need to check the status of your refund,
please contact your bank directly to inquire about their processing time.
Thank you for choosing to contact us. I hope you found my
email helpful.
Sincerely,
Frich A[redacted]
Executive Offices

I have
received the consumer’s additional comments. As you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusion. In order for us to assist, we will need to collect and
validate a copy of the Death Certificate up to 90 days from the departure date.
The airlines will usually allow a refund within 30 days after departure, some
allow up to 90 days, as long as we’ve cancelled the flight reservation in
advance of travel time.  If Death
Certificate is received outside of 90 days, any refund would be at the airline’s
discretion. If the consumer wishes to proceed with the process, the consumer
will need to contact us back prior to the scheduled departure date. After that
time the reservation will remain non-changeable and non-refundable.