Stahl Construction Company

From: [redacted] Sent: Wednesday, July 06, 2016 1:02 PMTo: [email protected]: Complaint [redacted]Good afternoon,Priceline has informed me that they will meet my request. If there is anything else I need to do to close the complaint, please let me...

know.Thanks,Sent from my iPhone

We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. Unfortunately, there is nothing we can add
to what has already been stated in our previous correspondence.
Priceline tells
consumers that we will find a room in a hotel willing to agree to your offer
price in the shaded area displayed on the priceline.com website for the
consumer’s selected area(s).  The [redacted] located at [redacted], [redacted], [redacted], is clearly
located in the shaded area of the mapping guidelines for the city area labeled Little Rock West. Consumers
who wish to stay in a particular property or location, have the option to
select a hotel from our Published Price service where consumers see a list of
competitive prices across a wide range of hotels and can choose his/her hotel
and exact location. We
are sorry that we are unable to assist the consumer any further in this
situation.
Sincerely,
[redacted]
priceline.com

The hotel is rated consistently as a 3.5 star property with good guest ratings. These ratings are based on actual reviews from customers who stayed at the hotel. The type of reservation that you purchased is truly non-changeable, non-cancelable and non-refundable. We contacted the hotel to request for exception; however, they did not allow a refund. We apologize; however, we are unable to change, cancel or refund your reservation.   We apologize for the inconvenience and thank you for your time.   Sincerely, Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

[redacted]
* Thank you for taking the time to contact us regarding your reservation at the [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We...

apologize for the inconvenience. We understand you are requesting for a refund of your reservation because it was booked for the wrong dates. We reviewed your reservation and verified it was canceled online on April 7, 2017 for a cancel fee of 70.18 USD. Our records indicate the dates requested prior to purchase was April 16-17. Our ability to change or cancel a reservation depends on the cancel policy presented to you prior to purchase. Our records indicate, your reservation is non refundable. We apologize, we will be unable to issue a refund of the cancel penalty fee.   Thank you for your time and we hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

Complaint: 12353784
I am rejecting this response because:This is not a resolution at all. How would it make sense for me to cancel reservations for a "possible refund" of a little over $100? That would put me at a loss of over $600. To think that someone took the time to offer such a resolution is extremely disrespectful. If this is all they can do than you can close the complaint, but no. I am not satisfied and I will never use priceline or any of it's subsidiary's ever again moving forward. I will be sure to share this experience with all friends and professional colleagues so they avoid priceline as well.
Sincerely,
[redacted]

Attached hereto, is a
copy of the consumer’s contract page indicating that the consumer selected a Published
Price rate with Payless Car Rental listing the following summary of charges:
#D9D9D9 1.0pt;border-right:none;
mso-border-top-alt:solid #D9D9D9 .75pt;mso-border-bottom-alt:solid #D9D9D9 .75pt;
padding:0in 0in 0in 0in;background:#F2F2F2">
Summary of Rental Car Charges
An estimate of your
rental car reservation of $16/day plus taxes and fees is shown below.
Prices may vary depending
on special requests and items purchased at the counter.
(ECAR|0|RD|N
PBIO01|PBIO01|269.86)
Total Amount Due at Pick-Up: Prices are in US dollars  $369.54
$385.92 You save $16.38 Pay at Pick-up  (including
taxes and fees)
·       Payment for this reservation is due
when the car is returned and will be charged by Payless Car Rental.
·       Additional charges may apply at the
counter if you pick up or drop off the car at a different date, time, or
location than you requested for your reservation.
This checkout
page for trip number [redacted]47 was submitted on 2015-12-08 13:56:46







4 2 auto ac  Unlimited
Mileage
Economy Car - Hyundai Accent or similar†
make / model not
guaranteed
Pick-up / Drop-off:
Palm Beach Intl
Airport (PBI)
[redacted]
Pick-up Date &
Time:
Monday, January
04, 2016 - 11:00 AM - Hours of operation
Hours Of Operation for Pick-Up
Location
Opening time


Closing time




7:00AM


11:00PM



[x] close window
Drop-off Date &
Time:
Wednesday, January
20, 2016 - 9:30 AM - Hours of operation
Hours Of Operation for Drop-Off
Location
Opening time


Closing time




7:00AM


11:00PM



[x] close window
Rental Car Company:

Hi.  Please see the response we have sent to our customer.  Thanks. Dear [redacted] Thank you for taking the time to contact us regarding your hotel reservations with Trip Numbers [redacted] We are writing to let you know that we received your Better...

Business Bureau concern in our Executive Offices. We apologize for the difficulty you encountered. We understand you would like to check on the status of your refund. We reviewed your reservation with Trip Number, [redacted] and confirmed this reservation was canceled online. A full refund in the amount of 104.40 USD was issued on November 2, 2016. In addition, your reservation with Trip Number, [redacted] was canceled online. A full refund in the amount of 274.62 USD was issued on October 28, 2016. Please note that your refund was processed in separate transactions. We transmitted the refund to your bank within one business day of canceling your reservation; however, your bank can typically hold the funds for 5 to 10 business days before releasing it from your account. I apologize; however, since the bank controls the process, we are not able to speed it up. Furthermore, your reservation with Trip Number, [redacted] was canceled on October 28, 2016. Your reservation was canceled in time to avoid any penalty fees that will be charged by the hotel as stated on your cancel policy. This reservation is payable to the hotel. We reviewed this request and the hotel confirmed they did not charge the credit card used to book your request any amount. If you are showing otherwise, you may send us a copy of your online statement showing the charge for the room and tax from the hotel to review your issue further. You may send it as an attachment in reply to this email. The attachment needs to be a PDF or JPG file no larger than 2 megabytes. Also, you may send it to fax number [redacted] Thank you for your time and we hope you find this information helpful. Sincerely, [redacted] Executive Offices

[redacted]er stated that she chose to add an additional night to her reservation and it never advised her that she may receive a higher rate and that she may have to check-out and check-in to a new room. Customer was requesting a refund for the additional night reservation.   We advise customers on the website when they request to add a night that: If your request of additional nights is accepted you may have to check-out of your original room and check back in to a different room, and We cannot guarantee that you will be able to add night(s) for the same rate you paid for your original reservation. Notes show customers additional night reservation was cancelled and refunded in full because customer was unhappy with the quality of the hotel.   I sent the customer an email advising of this information; however, customer rejected the response. She stated I was referring to the wrong reservation and was unhappy with the response. I replied advising of this information:   We are sorry for any inconvenience; however, the additional night policies remain the same for each reservation booked on our website. We cannot guarantee the same rate will be available and you may have to check-out of your original room and check back in to a different room.   I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.   Sincerely,   [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]  Not only that, but I want to express my sincere thanks for your help with this.  You have been so helpful in getting a resolution to this that I think is a win win for all of us-the business and myself.  We ended up booking for two nights, thus spending additional money but having the money I had already spent applied to the two night booking.  I can't thank you enough.  Thank you! Thank you!  [redacted] :)

Thank you for contacting us regarding your hotel reservation at the [redacted] - [redacted] with Trip Number [redacted]   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you are requesting for a waterpark...

entry of refund of the reservation.   I have reviewed the terms and conditions associated with this reservation and see that the reservation you have purchased is highly restricted. You purchased the reservation using our Undisclosed Hotel option, our travel partner accepted your price on the condition that your reservation would not be changed or cancelled. We deeply discount our rates based on contractual agreements we have with the participating hotel companies, therefore all undisclosed hotel reservations are non-cancelable and non-refundable.   The reservation booked and confirmed doesn't include waterpark passes. Hotel Freebies and amenity are not offered when you Name Your Own Price for a hotel reservation. This information is disclosed on your View Itinerary page under Important information. You can purchase this directly with the hotel. I can see that you were advised by our agent to contact the hotel for these waterpark passes and for further information.   We reached your issue with the hotel and we verified that they are willing to authorize us to cancel your reservation. If you cancel your reservation within 7 days prior to your check in date you will be charge of 30% cancellation fee. Please contact us if you want to cancel. You have until a day before your check in date to decide.     Please contact us directly at: 1-866-966-7186. The Executive Office hours are 6:00 a.m. to 1:00 a.m. Eastern Time, Monday through Sunday. You will need to enter your Trip Number when you contact us.                                                                                                                                                                                   Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.   Thank you for taking the time to inform us of your concerns and we hope you find this information helpful.            Sincerely,   [redacted] Executive Offices

I have
received the consumer’s additional comments.  As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. We contacted the hotel and they advised that they had no other
rooms available during the guest’s first night stay  so they asked the guest  to contact  the Front Desk office the
next morning so that they can accommodate 
the guest with an alternate room. On behalf of the consumer Priceline contacted
the hotel requesting a refund. According to the hotel, the guest did not
contact the front desk so they were unable accommodate the guest to another
room.  The hotel did not allow a refund
as their records indicate that the guest was checked in for the entire stay,
and did not notify them when the guest checked out. As a goodwill gesture, the
guest received a refund from Priceline in the amount of $32.81 which represents
20% of the total cost of the reservation.  The consumer/Bureau may contact the property directly
for any further assistance.  We are sorry that we are unable to
assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
Executive Offices

Dear Ms. [redacted],
 
We wanted to take this time to contact you in regards to
your hotel reservation at the [redacted] [redacted] booked under Trip
Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in...

our Executive Offices. As we understand, you
were charged more by the hotel than what we disclosed to you when you booked
your reservation. We have forwarded your concern to our travel partner,
[redacted].com, and they have contacted the hotel to research your concern. They
were advised that there were more than 2 adults in your room. The hotel
confirmed that they have charged you for the extra guest/s.
 
If you have further questions regarding the charge, we do
suggest that you contact the hotel directly at 
[redacted].
 
Please also note that the hotel room [redacted] was purchased directly
with [redacted].com.
 
For any assistance related to [redacted].com purchases,
please contact [redacted] or [redacted] at [redacted].com (contacts
below). 
 
[redacted] – [redacted].com
[redacted] – [redacted].com
[redacted] 
 
 
Phone: [redacted]   
|  Fax: [redacted]
Address: [redacted]
Website: www.[redacted].com
 
 
We apologize for the inconvenience and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: when I called back a minute later price line ask me 400 dollar one time fee for cancellation if cannot be canceled how come with 420  dollar , it become miraculously available 2 I clearly mark nonstop  because of your terms and condition says it can be one stop , it doesn't mean you have a right to sell me a ticket with one stop , it is against my will and desire.3 I called price line after I dispute with credit card , your custome rep ( I guess some where in  China or Korea )give me cancellation number and apologize for inconveneince  number she gave me is 927 489 999 829 612 131 939 78826. She also said credit will take 7 to 10 business day . 4 I called Kim and they told me Priceline already cancelled ticket and she indicate anytime  dispute involve with purchase, Priceline  cancel ticket . So  then due to cus rep told me it will be credit and Kim told me that already ccanceled I purchase  nonstop ticket and fly with that ticket  Basically you canceled ticket I got no service and still you want to charge . This is not fair business practice , I am trying to solve this issue without going ct court and start sueing  price line  I see many complaint for similar issue . I hope you can understand situation and please be aware of that I am holding my self to not go court to solve this issue ugly way. As a teacher I am trying to solve issue with educated way . Thanks for your help and I hope it will be positive outcome . 
Sincerely,. 
[redacted]

Complaint: [redacted]
I am rejecting this response because:The hotel rate was initially listed in USD in the website and changed to TWD on the  booking process.  Therefore it was difficult to find the hidden cost. Had I been billed  in USD, it would have been straight forward to compare the Priceline's price to that listed in other websites and to realize that additional tax and fees have been added to the already aftertax rate.  This is not fair business practice. 
Sincerely,
[redacted]

We are contacting you today regarding your reservation at the [redacted] Hotel booked under Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you need 2 rooms for 8...

people.   We understand your concern regarding your reservation. We stated during the booking process that all rooms will accommodate up to 2 adults and requests for bed types (King, Queen, 2 Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline. This information was provided on your contract page prior to booking.   The reservation that you purchased is truly restricted which is non-changeable, non-cancelable and non-refundable. I apologize; however, if you are raveling with additional people, hotel reserves the right to charge extra or require additional rooms.   We apologize for the inconvenience and thank you for your time.   Sincerely,   [redacted] Executive Offices

Hi [redacted]. Priceline issued me a partial refund and acknowledged the web site issue, which resolves the case to my satisfaction. Thanks for your assistance.   [redacted]

Thank you for contacting us regarding your reservation with the [redacted] Hotel for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand your concern regarding our Best Price Guarantee...

and we apologize for any inconvenience. We have reviewed your reservation and records in our system and based on the email attachment you have sent us, we have confirmed that you are eligible for a refund. We have processed a refund amounting to 83.28 EUR through our system. If you need to check the status of your refund, please contact your bank directly to inquire about their processing time.   Thank you for giving us the opportunity to assist you and we hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

We are writing to let you know that we have received your BetterBusiness Bureau concern in our Executive Offices. As we understand, youwould like to be refunded for the reservation due to the quality of carthat you received.We escalated your issue to [redacted] Rent a Car and they advised that theyhave...

refunded you for $118.23. We checked if additional refund can beprocessed but they advised no additional compensation will be issued. Weapologize; however, we are unable to process a refund for yourreservation.As an apology for the inconvenience, we sent a separate email thatcontains a coupon to be used on a future priceline.com Rental Car. Thecoupon will provide a discount of 10% on your next reservation. Theemail will contain instructions on how to redeem this coupon so pleasefollow the instructions carefully.We are sorry we did not provide you the answers you were looking for andthank you for your time.Sincerely,Executive Offices