Stahl Construction Company

From: [redacted] Sent: Wednesday, July 06, 2016 1:02 PMTo: [email protected]: Complaint [redacted]Good afternoon,Priceline has informed me that they will meet my request. If there is anything else I need to do to close the complaint, please let me...

know.Thanks,Sent from my iPhone

We have researched this matter fully and there is no additional options we can offer the customer. Please close out this case.

Complaint: [redacted]
I am rejecting this response because:The hotel rate was initially listed in USD in the website and changed to TWD on the  booking process.  Therefore it was difficult to find the hidden cost. Had I been billed  in USD, it would have been straight forward to compare the Priceline's price to that listed in other websites and to realize that additional tax and fees have been added to the already aftertax rate.  This is not fair business practice. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding
your airline ticket reservation for Trip Number [redacted].
I am writing to let you know that we received your RevDex.com concern in our Executive Offices. As I understand, you are
requesting that we refund your 1-night hotel reservation when you had to stay
overnight because your flight was changed. Our Air Travel Services Team has
reviewed your issue with [redacted] Airlines. It was found that on January 29, you
called the airline in an attempt to change your itinerary; however, you did not
continue with the exchange. The airline representative accidentally cancelled
your original return flight and they were unable to reinstate it. Because of
this, they ended up booking you a new ticket for a next day flight.
[redacted] Airlines is requesting a copy of your hotel receipt
in order for them to process your refund. You may fax the receipt to our office
directly at: ###-###-####. Please include in your fax the Trip Number
[redacted] and your name so that we can associate your
fax to your reservation. You may also reply to this email and attach the needed
receipt. The attachment needs to be a PDF or JPG file no larger than 2MB. Any
attachment that does not meet this criteria may be considered potential for
spam/malware/viruses and are stripped from the email message by our corporate
email system. As soon as we receive the receipt, we will forward it to the
airline for a refund request review.
We apologize for any inconvenience and thank you for your
patience while resolving this issue.
Sincerely,
Berna A[redacted]
Executive Offices

Hi.  Please see the response we have sent to our customer.  Thanks. Dear [redacted] Thank you for taking the time to contact us regarding your hotel reservations with Trip Numbers [redacted] We are writing to let you know that we received your Better...

Business Bureau concern in our Executive Offices. We apologize for the difficulty you encountered. We understand you would like to check on the status of your refund. We reviewed your reservation with Trip Number, [redacted] and confirmed this reservation was canceled online. A full refund in the amount of 104.40 USD was issued on November 2, 2016. In addition, your reservation with Trip Number, [redacted] was canceled online. A full refund in the amount of 274.62 USD was issued on October 28, 2016. Please note that your refund was processed in separate transactions. We transmitted the refund to your bank within one business day of canceling your reservation; however, your bank can typically hold the funds for 5 to 10 business days before releasing it from your account. I apologize; however, since the bank controls the process, we are not able to speed it up. Furthermore, your reservation with Trip Number, [redacted] was canceled on October 28, 2016. Your reservation was canceled in time to avoid any penalty fees that will be charged by the hotel as stated on your cancel policy. This reservation is payable to the hotel. We reviewed this request and the hotel confirmed they did not charge the credit card used to book your request any amount. If you are showing otherwise, you may send us a copy of your online statement showing the charge for the room and tax from the hotel to review your issue further. You may send it as an attachment in reply to this email. The attachment needs to be a PDF or JPG file no larger than 2 megabytes. Also, you may send it to fax number [redacted] Thank you for your time and we hope you find this information helpful. Sincerely, [redacted] Executive Offices

Our records indicate that a cancellation and  refund was issued as  a one-time exception.

Hi [redacted]. Priceline issued me a partial refund and acknowledged the web site issue, which resolves the case to my satisfaction. Thanks for your assistance.   [redacted]

Thank you for contacting us regarding your reservation with the [redacted] Hotel for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand your concern regarding our Best Price Guarantee...

and we apologize for any inconvenience. We have reviewed your reservation and records in our system and based on the email attachment you have sent us, we have confirmed that you are eligible for a refund. We have processed a refund amounting to 83.28 EUR through our system. If you need to check the status of your refund, please contact your bank directly to inquire about their processing time.   Thank you for giving us the opportunity to assist you and we hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for contacting us regarding your reservation
with [redacted] booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you no longer need...

your
rental car reservation and with to receive a full refund.
 
Prior to submitting your request we provided you with the
terms and conditions associated with both your airline ticket and rental car
reservation. We stated that even if the rental is not used, it is
non-refundable, non-transferable and non-changeable. We are sorry if your plans
changed; however, we are truly unable to issue a refund back to your credit
card as requested.
 
We are sorry we did not provide you the answers you were looking
for and we thank you for your time. 
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

The hotel is rated consistently as a 3.5 star property with good guest ratings. These ratings are based on actual reviews from customers who stayed at the hotel. The type of reservation that you purchased is truly non-changeable, non-cancelable and non-refundable. We contacted the hotel to request for exception; however, they did not allow a refund. We apologize; however, we are unable to change, cancel or refund your reservation.   We apologize for the inconvenience and thank you for your time.   Sincerely, Executive Offices

I have
received the consumer’s additional comments.  As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. We contacted the hotel and they advised that they had no other
rooms available during the guest’s first night stay  so they asked the guest  to contact  the Front Desk office the
next morning so that they can accommodate 
the guest with an alternate room. On behalf of the consumer Priceline contacted
the hotel requesting a refund. According to the hotel, the guest did not
contact the front desk so they were unable accommodate the guest to another
room.  The hotel did not allow a refund
as their records indicate that the guest was checked in for the entire stay,
and did not notify them when the guest checked out. As a goodwill gesture, the
guest received a refund from Priceline in the amount of $32.81 which represents
20% of the total cost of the reservation.  The consumer/Bureau may contact the property directly
for any further assistance.  We are sorry that we are unable to
assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: when I called back a minute later price line ask me 400 dollar one time fee for cancellation if cannot be canceled how come with 420  dollar , it become miraculously available 2 I clearly mark nonstop  because of your terms and condition says it can be one stop , it doesn't mean you have a right to sell me a ticket with one stop , it is against my will and desire.3 I called price line after I dispute with credit card , your custome rep ( I guess some where in  China or Korea )give me cancellation number and apologize for inconveneince  number she gave me is 927 489 999 829 612 131 939 78826. She also said credit will take 7 to 10 business day . 4 I called Kim and they told me Priceline already cancelled ticket and she indicate anytime  dispute involve with purchase, Priceline  cancel ticket . So  then due to cus rep told me it will be credit and Kim told me that already ccanceled I purchase  nonstop ticket and fly with that ticket  Basically you canceled ticket I got no service and still you want to charge . This is not fair business practice , I am trying to solve this issue without going ct court and start sueing  price line  I see many complaint for similar issue . I hope you can understand situation and please be aware of that I am holding my self to not go court to solve this issue ugly way. As a teacher I am trying to solve issue with educated way . Thanks for your help and I hope it will be positive outcome . 
Sincerely,. 
[redacted]

Dear Ms. [redacted],
 
We wanted to take this time to contact you in regards to
your hotel reservation at the [redacted] [redacted] booked under Trip
Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in...

our Executive Offices. As we understand, you
were charged more by the hotel than what we disclosed to you when you booked
your reservation. We have forwarded your concern to our travel partner,
[redacted].com, and they have contacted the hotel to research your concern. They
were advised that there were more than 2 adults in your room. The hotel
confirmed that they have charged you for the extra guest/s.
 
If you have further questions regarding the charge, we do
suggest that you contact the hotel directly at 
[redacted].
 
Please also note that the hotel room [redacted] was purchased directly
with [redacted].com.
 
For any assistance related to [redacted].com purchases,
please contact [redacted] or [redacted] at [redacted].com (contacts
below). 
 
[redacted] – [redacted].com
[redacted] – [redacted].com
[redacted] 
 
 
Phone: [redacted]   
|  Fax: [redacted]
Address: [redacted]
Website: www.[redacted].com
 
 
We apologize for the inconvenience and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

[redacted]
* Thank you for taking the time to contact us regarding your reservation at the [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We...

apologize for the inconvenience. We understand you are requesting for a refund of your reservation because it was booked for the wrong dates. We reviewed your reservation and verified it was canceled online on April 7, 2017 for a cancel fee of 70.18 USD. Our records indicate the dates requested prior to purchase was April 16-17. Our ability to change or cancel a reservation depends on the cancel policy presented to you prior to purchase. Our records indicate, your reservation is non refundable. We apologize, we will be unable to issue a refund of the cancel penalty fee.   Thank you for your time and we hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

Thank you for contacting us regarding your hotel reservation at the [redacted] - [redacted] with Trip Number [redacted]   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you are requesting for a waterpark...

entry of refund of the reservation.   I have reviewed the terms and conditions associated with this reservation and see that the reservation you have purchased is highly restricted. You purchased the reservation using our Undisclosed Hotel option, our travel partner accepted your price on the condition that your reservation would not be changed or cancelled. We deeply discount our rates based on contractual agreements we have with the participating hotel companies, therefore all undisclosed hotel reservations are non-cancelable and non-refundable.   The reservation booked and confirmed doesn't include waterpark passes. Hotel Freebies and amenity are not offered when you Name Your Own Price for a hotel reservation. This information is disclosed on your View Itinerary page under Important information. You can purchase this directly with the hotel. I can see that you were advised by our agent to contact the hotel for these waterpark passes and for further information.   We reached your issue with the hotel and we verified that they are willing to authorize us to cancel your reservation. If you cancel your reservation within 7 days prior to your check in date you will be charge of 30% cancellation fee. Please contact us if you want to cancel. You have until a day before your check in date to decide.     Please contact us directly at: 1-866-966-7186. The Executive Office hours are 6:00 a.m. to 1:00 a.m. Eastern Time, Monday through Sunday. You will need to enter your Trip Number when you contact us.                                                                                                                                                                                   Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.   Thank you for taking the time to inform us of your concerns and we hope you find this information helpful.            Sincerely,   [redacted] Executive Offices

Attached hereto is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms conditions
of the purchase.
 
Important Information
Priceline will immediately charge
your credit card the total cost of your stay. Rooms purchased through...

priceline
cannot be cancelled, changed or transferred and refunds are not allowed.
We are sorry that the consumer’s selected purchase is non-refundable
and non-changeable and we are unable to assist any further in this situation.
Sincerely,
[redacted]
Priceline.com
This
checkout page for trip number [redacted] was submitted on 2015-05-10 21:35:57



Please
Review Your Request















































4 Star Deluxe Hotel, [redacted]




















Which hotel will I get?

Check-In Date:

Friday, July 10,
2015

Check-Out Date:

Monday, July 13,
2015

Region

[redacted]

City Area:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Indoor or Outdoor Pool,
Restaurant, Fitness Center, Free Internet, Business Center, Guest Score
7/10 or Higher

Number of Nights:

3













 





































Offer Price Per Room, Per Night:

US$ 150.00

Travel
Insurance:


US$
15.00






Subtotal:

US$ 450.00

Taxes and Service Fees:

US$ 95.19

Priceline Hotel Coupon:


-US$ 0.00





Total Room Charges:

US$ 545.19

Apply Coupon

Hotel Fee:

US$ 25.00

Total Cost:

US$ 570.19

Have a coupon code? Apply Remove Coupon
This coupon is invalid or has expired

No surprises! Total cost includes estimated hotel fees (e.g resort
fees). Your total cost will never be higher than displayed above.






We
Recommend Trip Protection
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unexpected.
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much more.
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·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events.
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Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.


Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the
total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
Priceline.com
is unable to facilitate a rebate of [redacted] Goods and Services Tax
("GST") for U.S. resident customers booking [redacted] hotel
accommodations utilizing the priceline.com service.




[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Dear Mr. [redacted],
 
We wanted to take this time to contact you regarding your
unconfirmed airline request under Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand,...

you
were unable to get an accepted airline request and you would like to get the
$50 credit for your Priceline [redacted] card.
 
We have reviewed 
your request and verified that your request was not accepted because the
credit or debit card number entered is invalid and we could not process the
request. Your credit card has not been charged.
Please check the card for the correct number and try this
request again.
You may also try using another credit card or debit card.
 
We apologize for the difficulty you have experienced
checking the $50 credit for your Priceline [redacted] card. The Priceline Rewards
[redacted] card is issued by [redacted], which is the U.S. credit card
operations of [redacted]. For security reasons, Priceline does not have
access to your [redacted] account nor control over its [redacted] card policies or
procedures.
 
In the interest of satisfying your concern, we have
forwarded your concern to the [redacted] Executive Office. They will review your
concern and reply with a resolution within 2 business days.
 
If you have any other Priceline Rewards [redacted] card
concerns, please contact [redacted] directly. There are three ways to contact
priceline rewards [redacted].
 
1. Email - Visit the [redacted] website and
select the Customer Service link. You will receive a response within 24 hours.
 
2. Phone - You can speak with a priceline rewards [redacted]
consultant 24 hours a day, 7 days a week at ###-###-####.
 
3. Mail - Please send written correspondence to: [redacted]
 
You can also learn more about [redacted] by visiting
[redacted]
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

Attached hereto, is a
copy of the consumer’s contract page indicating that the consumer selected a Published
Price rate with Payless Car Rental listing the following summary of charges:
#D9D9D9 1.0pt;border-right:none;
mso-border-top-alt:solid #D9D9D9 .75pt;mso-border-bottom-alt:solid #D9D9D9 .75pt;
padding:0in 0in 0in 0in;background:#F2F2F2">
Summary of Rental Car Charges
An estimate of your
rental car reservation of $16/day plus taxes and fees is shown below.
Prices may vary depending
on special requests and items purchased at the counter.
(ECAR|0|RD|N
PBIO01|PBIO01|269.86)
Total Amount Due at Pick-Up: Prices are in US dollars  $369.54
$385.92 You save $16.38 Pay at Pick-up  (including
taxes and fees)
·       Payment for this reservation is due
when the car is returned and will be charged by Payless Car Rental.
·       Additional charges may apply at the
counter if you pick up or drop off the car at a different date, time, or
location than you requested for your reservation.
This checkout
page for trip number [redacted]47 was submitted on 2015-12-08 13:56:46







4 2 auto ac  Unlimited
Mileage
Economy Car - Hyundai Accent or similar†
make / model not
guaranteed
Pick-up / Drop-off:
Palm Beach Intl
Airport (PBI)
[redacted]
Pick-up Date &
Time:
Monday, January
04, 2016 - 11:00 AM - Hours of operation
Hours Of Operation for Pick-Up
Location
Opening time


Closing time




7:00AM


11:00PM



[x] close window
Drop-off Date &
Time:
Wednesday, January
20, 2016 - 9:30 AM - Hours of operation
Hours Of Operation for Drop-Off
Location
Opening time


Closing time




7:00AM


11:00PM



[x] close window
Rental Car Company: