Stahl Construction Company

Hi. Please see our response to the customer below. Thanks. [redacted]Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in...

our Executive Offices. We understand your concern about the brand and the rating of your hotel. We provide hotel chain examples for illustration of what you may expect when choosing a star level. However; we also indicated that the brands shown are only examples and may not be a part of our program. Every hotel is different and not all hotels within a certain chain have the same star level rating. We apologize that you were unhappy with your hotel accommodations. We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, décor, etc. We are sorry to hear that your hotel fell short of this expectation during your stay. We verified that you were able to use the booking for the entire 2 nights. We have also been informed that you have disputed the transaction with your credit card company. We suggest that you contact your bank directly to verify the status of your dispute. We apologize; however, we will be unable to refund your reservation. We appreciate your feedback and will contact the appropriate people at the hotel to share your concerns. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely,[redacted]
[redacted]

Hi. Please see the response below that we sent to our customer.  Thanks. [redacted]
*Thank you for contacting us regarding your hotel reservation with the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com...

concerns in our Executive Offices. We understand you would like to cancel this reservation for a full refund. We have reviewed your reservation details in our system and verified a cancellation was completed on your reservation, and a full refund in the amount of 181.56 USD was issued back to your credit card on Feb. 15, 2017. Thank you for your email. I hope you have a wonderful day, and please feel free to email us again if you need anything else.  Sincerely, [redacted]Executive Care

[redacted] Thank you for taking the time to contact us regarding your reservation with [redacted] Airlines for Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive Offices. I understand that the airline charged you...

a rebooking fee for providing an alternate flight. I reviewed your reservation in our system and I understand where you're coming from. However, check-in options and procedures vary by airline. Although the specific minimum of time for you to check-in was not disclosed on your itinerary, the information is available on FAQs section on our website. Also, you have the option to contact the airline directly to confirm this information to avoid any flight issues. We apologize; however, we cannot offer any refund. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, [redacted]Executive Offices

Dear [redacted],
 
Thank you for taking the time to contact us regarding
your vacation package reservation under Trip Number [redacted]
 
I am writing to let you know that we have received your
Revdex.com complaint in our Executive Offices. I am sorry to...

learn
that you had to cancel your trip due to unavailability of travel documents.
 
I have reviewed your reservation and determined that
prior to booking, we stated the following reminder: "If you are traveling
outside the US, all travelers will need a valid passport and you may also need
to show additional documentation at your destination and/or in connecting
countries".
 
Your purchase is governed by the carriers fare rules and
restrictions associated with your ticket, and all exchange fees are passed
along to the airline. By submitting your request, you indicated that you agreed
to abide by our "terms and conditions" and the change/cancel policies
associated with your reservation. As a travel agency, our only option is to
abide by the airline-imposed fare rules, and we are not able to waive the fees.
To extend our assistance, we contacted [redacted] Airlines on your behalf;
however, they are unable to approve any refunds nor waive the exchange fees.
Therefore, the policy regarding your airline credits will stand.
 
In addition, the hotel portion of your reservation is
non-changeable and non-cancelleable. This was clearly indicated during the
request process.
The only reason we were able to refund your hotel charges
is because our travel partner agreed to provide an exception.
 
We appreciate your time in sharing your feedback and we
are sorry we are unable to provide the resolution you are looking for.
 
Sincerely,
 
Nico [redacted]
Executive Offices

I am in receipt of
the complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respond.
 
We are sorry that
the consumer was unaware that she/he had selected and authorized the purchase
of a non-refundable reservation.  On each
consumers’...

contract page (including the contract page in question), we clearly
and conspicuously place the following disclosure regarding this issue labeled
under Important Information.
Important
Information
Your airline tickets
are non-refundable, non-transferable and non-changeable.
 
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable,
non-changeable, terms and conditions of the purchase.
 
We
appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
LLC
 
List of 5 requests for
[redacted] submitted by the consumer:
 























































































[redacted]

19647914041

ACCEPTED




[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

15-Jul-2015

14-Jul-2015 19:25:31





[redacted]

[redacted]

RESUBMITTED




[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

15-Jul-2015

14-Jul-2015 19:11:15





[redacted]

[redacted]

RETAIL




[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

14-Jul-2015

14-Jul-2015 12:46:17





[redacted]

[redacted]

RETAIL




[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

13-Jul-2015

11-Jul-2015 15:32:59





[redacted]

[redacted]

RESUBMITTED




[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

13-Jul-2015

11-Jul-2015 15:29:22

 
 
This contract for request number [redacted] was originally initialled on Tue Jul
14 19:10:35 EDT 2015
Your Trip Summary

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city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.






























Airfare Details

Depart:
Wed, July 15, 2015

Return:
Sat, July 18, 2015

Departing Airport:
[redacted]

Arrival Airport:
[redacted]

Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Ticket

Passengers:
[redacted]

Aircraft:
Jet aircraft


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and Trip Interruption Protection reimburses for cancellations due to unforeseen
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family, job loss, natural disaster at departure or destination city or other
specified events.
$500 Baggage and
Personal Effects reimburses for lost personal effects as well as checked baggage
throughout your trip.
$50,000 Emergency
Evacuation coverage pays for the cost of medical transportation to the nearest
medical facility and/or to your home in the event a serious medical situation
requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel
Accident Protection
24/7 Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services.


Yes! I'd like to purchase Trip Protection for
$17.00 per person.View terms & conditions


No, thanks. I prefer to decline Trip
Protection.
Summary of Charges



























Airline Ticket Offer
Price:

$350.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$44.15 per ticket

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$394.15

Total Trip Cost:
(All prices are in US dollars)

$394.15

Baggage fees
are not included in your trip cost.

Important
Information


























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available. If
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservation. If any part of the ticket is
unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all passengers,
including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.



 





[redacted]
**
  


I have read, accept and agree to abide by Priceline.com's terms and conditions
and privacy policy.

I have received the consumer’s additional
comments. As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion.
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence.  I am sorry that Priceline is unable to
assist the consumer any further in this situation.
Sincerely,
N. D’Angelo
Executive Offices

I have received
the consumer’s additional comments. As you requested, I have again reviewed
this matter to see if we overlooked anything that might support a more
favorable conclusion. The consumer
states: “Subsequent to the complaint filed with the
Revdex.com, I phoned the hotel personally, and explained that I would not be staying
there due to the distance from my destination. They were extremely gracious,
cancelled my reservation, and agreed to drop any charges to myself or Priceline.” On behalf of the consumer,
we contacted the hotel concerning the consumer’s claim and spoke with [redacted]
at the front desk who advised that they do not show on their records that the consumer
called the property to cancel the reservation and were advised of a refund.  The following was
sent to the consumer addressing this inquiry.Dear [redacted]Thank you for taking the time to
contact us regarding your reservation at the [redacted] for Trip
Number [redacted]We are writing to let you know
that we received your Revdex.com concern in our Executive Offices.We contacted your hotel and
spoke with Keegan at the front desk. They do not show on their records that you
called the property to cancel your reservation. If you can provide us the name
of the hotel representative that you spoke with, we can contact your hotel
again to research your issue. We apologize; however, the location of your
confirmed hotel is within the shaded area that you saw when you submitted your
request. The properties in the disclosed price listings can be different than
those in Name Your Own Price and Express Deals reservation selections. Based on
the number of hotels that participate in a program, Priceline may assign a
number of hotels to one area. We apologize; however, at this time, we are
unable to refund your reservation.We are sorry we did not provide
you the answer that you are looking for and we thank you for your time.Sincerely,Frich A[redacted]Executive OfficesSincerely,N. D’Angelo
priceline.com

Our records confirm that on 5/13/15, at 9:32 AM, the
consumer authorized the purchase of a non-refundable Name Your Own Price hotel
room reservation in the area labeled [redacted] ([redacted]) - [redacted] Areas. The consumer received hotel accommodations
at the Residence
Inn by [redacted]...

[redacted]
On 5/13/15, at 10:08:59, the consumer contacted Priceline advising that
he/she was not satisfied with the location of the hotel and requested a refund.
The representative reminded the consumer of the non-refundable, non-changeable terms
and conditions agreed upon at the time of booking and verified that the hotel
was located within the shaded area of the area labeled [redacted] ([redacted]) - [redacted].
 
Please note, that once the consumer made an agreement with
Priceline to purchase the reservation, Priceline committed the non-refundable
payment to the travel supplier based on that agreement.
 
Priceline was then contacted by the
consumer’s Credit Card bank advising that the consumer chose to dispute the
charge with the intent not to pay for the non-refundable purchase.
 
Once a credit card dispute is initiated and
the bank withdraws the funds outside the terms of the agreement, the
reservation is cancelled.   We are sorry that the consumer chose to
dispute the non-refundable purchase with the credit card issuing bank and we
are unable to assist the consumer any further in this matter.
 
Sincerely,
[redacted]
priceline.com
 
This checkout page for trip number [redacted] was submitted on
2015-05-13 09:32:04



Please
Review Your Request















































3 Star Upscale Hotel, [redacted] ([redacted]) - [redacted]




















Which hotel will I get?

Check-In Date:

Sunday, June 21,
2015

Check-Out Date:

Monday, June 22,
2015

Region

[redacted]

City Area:

[redacted] ([redacted]) - [redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Indoor or Outdoor Pool, Fitness
Center, Free Parking, Guest Score 8/10 or Higher

Number of Nights:

1













 
























Offer Price Per Room, Per Night:

US$ 93.00

Travel Insurance:

US$ 5.00






Subtotal:

US$ 98.00

Taxes and Service Fees:

US$ 21.30

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 119.30

Have a coupon code? Apply Apply
Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.



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unexpected.
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Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events.
·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.


Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the
total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.




[redacted]

I have read,
accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide by
priceline.com's terms
and conditions and privacy policy.

Dear [redacted]
 
We are contacting you today regarding your reservation at
the [redacted] for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com in our Executive Offices. We apologize...

that you are
unhappy with your upcoming hotel accommodations. We do evaluate each
participating hotel on many different criteria, including cleanliness, guest
satisfaction, d?cor, etc. We are sorry to hear that this hotel falls short of
your expectations. 
 
We have researched to find that this hotel does meet our
expectations for the star rating selected on our website. Our competitors also
rate this hotel as follows: 
 
[redacted] = 2.5 Stars
[redacted] = 2.5 Stars
[redacted] = 2.5 Stars
 
The reservation you purchased is restricted. However, an
exception was made to cancel the reservation for a full refund.
 
A refund for $177.36 was processed today, April 5, 2016.
We will issue a refund to your bank within one business day. Your bank will
then post it to your account and their processing time varies, so please check
with them if you do not see the refund in your account within a few days.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:This is a reply too the answer from priceline. Case number [redacted].I was booking a hotel and a rental car from priceline. I booked May 72015 to May 9, 2015 for the hotal and May 6, 2015 to May10, 2015 for the rental car.  When I was finish booking the reservation thru priceline I saw that they booked me for [redacted].  I never asked to be booked to VT.  I was booking for [redacted].  I also did not see they had the wrong date too. So there was clearly a problem with the booking because I was not booking for VT. And definitely not in April, for I was picking my daughter up from college in [redacted].  I did not see that not only did they book the wrong state but the wrong date too. I called Price line right away to let them know about their misake.  I told them that I was not going to **.  I did not notice that they had the wrong date too.  Priceline refunded the hotel.  I called Priceline to see when I would be getting the refund back on my credit card so I can re book.  I looked at the rental car reservation and saw that the dates on both reservation were wrong also. I let them know this was not the date I put in.  They told me that I would have to pay for the rental.  I told them I don't know how this happen it must be a computer glitch just like the booking me to **. Priceline said that I would still have to pay for the rental and I should pick up the car Arpil 6. I don't understand why they would not honer the reservation and just change the date for me.  I was not trying not to use them I just needed the right dates in for the reservation'  There is no way I put in the wrong dates it had to be a problem with the computer or something for I know when I was suppose to pick up my daughter.  I asked Priceline to corret the dates. They told me they could'not. That I would have to pay for this computer mistake. I feel this is very unfair.  How do you charge someone for a service that they never use. I also had to book hotal and rental car thru another company.  So they think that it is fare to have the consumer pay twice for the same trip. And I really don't understand  why they  refused to refunded rental put they did refund the hotel.  And I let them know about this probem right away.  And I do not recall putting my initials on anything.  Thank you for looking in to this matter for me.[redacted]
   
Sincerely,
[redacted]

[redacted]   Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] Erie for Trip Numbe[redacted]   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We...

understand that you have issues with this hotel reservation.   We apologize for the confusion. By clicking Book My Hotel Room you gave us the permission to process and book the hotel request that you have submitted. Closing out the page or browser will not stop the process.   In addition, full pre-payment required upon booking and for the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms.   However, as a one-time exception, we have canceled the this reservation and your refund has been processed. A refund for $201.14 was issued today, March 6, 2017. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days.   I hope you find my reply helpful and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Attached hereto is a copy of the consumer’s initialed contract page confirming
that the consumer selected and authorized the purchase of a QUEEN Bed room type,
and not a KING as expected.
 
This checkout
page for trip number [redacted] was submitted on 2015-05-30 22:52:37

...






[redacted]
 
[redacted]
FREE Cancellation until 12:00 PM on 05/31/2015
Freebies:
Hotel Freebies:
Free breakfast, free
internet in room and free parking


Check-In: Mon, Jun 1, 2015
Check-Out: Wed, Jun 10, 2015
Room Type: 1 Queen Bed ~ Nonsmoking Room ~ Free Wifi~ Fridge~
Microwave
- Booked for double
occupancy
 
Cancellation Policy

Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Sunday, May 31st
(local hotel time). If you decide to cancel your reservation anytime between
noon on Sunday, May 31st and noon on Monday, June 1st (local hotel time), the
hotel requires payment for the first night's stay. You will be charged for
the first night's stay including taxes and fees. Any remaining amount will be
refunded to you. Refunds or cancellations are not available after noon local
hotel time on your day of arrival (Monday, June 1st).

































Summary
of Charges

Room Cost
(details)

$68.32

Rooms

1

Nights

9

Room Subtotal

$614.88

Taxes & Fees

$89.01

Total Charges

$703.89

Prices are in USD
Reservation Name (Age 18 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.






Room *


   


I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·      Room
Description: 1 QUEEN NON SMOKE ACCESS
MICRO/FRIDGE FREE WIRELESS COFFEEMAKER FREE
·     
Rate Description: Websaver - Full pre-payment required upon booking
·     
Hotel Freebies Details:
Free breakfast, free internet in room and free parking
·     
Cancel Policy: Priceline will not charge you a change or cancel fee, however
this hotel has the following cancellation policy: For the room type you've
selected, you can cancel your reservation for a full refund up until noon on
Sunday, May 31st (local hotel time). If you decide to cancel your reservation
anytime between noon on Sunday, May 31st and noon on Monday, June 1st (local
hotel time), the hotel requires payment for the first night's stay. You will
be charged for the first night's stay including taxes and fees. Any remaining
amount will be refunded to you. Refunds or cancellations are not available
after noon local hotel time on your day of arrival (Monday, June 1st).
·     
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.
·     
Your credit card is charged the total cost above at time of
purchase. Prices and room availability are not guaranteed until full payment
is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
Pet Policy: Rooms with pets will be charged a daily cleaning fee of USD10
per room plus tax. Service animals are welcome free of charge and are
permitted access to any area frequented by their owners. Limit of two pets
per room. Pets are not allowed in the breakfast
·     
All rooms are booked for double
occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.
·     
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.
















[redacted]

 I have read and agree to abide by the Terms and
conditions and privacy policy.

Thank you for your email.   I have submitted the refund request today for the amount of 94.08 USD. Refund will be processed in 7 - 10 business days. You'll receive confirmation via email once this is completed. However, bank processing time varies and may take few days. If it isn't there after...

few days, we suggest you contact your bank.   As a gesture of goodwill, I am sending you an email that contains a coupon to be used on a future priceline.com Rental Car. The coupon will provide a discount of 10% on your next reservation..   Rules and Restrictions:  - Available on Name Your Own Price or Express deals reservations   You must use the coupon by 28 November 2017 07:23 PM EST. This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transaction. The email will contain instructions on how to redeem this coupon. Please follow the instructions carefully.   We apologize for any inconvenience and looking forward to serving all of your travel needs.     Sincerely,   [redacted] Executive Offices

Attached
hereto is a copy of the consumer’s contract page indicating that the consumer
selected a non-refundable, non-changeable reservation.
 
Important
Information
Once you've reviewed your information above,
please review the following rules regarding rental cars issued...

through priceline.com:
·       
Rental cars are non-refundable, non-transferable and non-changeable
even if the reservation is not used.
We are sorry
that the consumer’s selected purchase is non-refundable, and we are unable to
assist with the requested  refund.
 
Sincerely,
[redacted]
priceline.com
 
This checkout page for trip number [redacted] was submitted on
2015-03-25 15:59:39









[redacted]  

For a limited
time only, get your car for $19.00/day.
We were
unable to find a rental car company that would accept your price of $15 per
day. If you do not want to increase your offer price to $19.00, you can click here to Name Your Own Price® for a different car
type.


[redacted] ** ** [redacted]
Economy Car with Unlimited
Mileage




Pick-up / Drop-off:
[redacted]
Pick-up Date & Time:
Tuesday, April 21, 2015, 05:00 PM
Drop-off Date & Time:
Tuesday, April 28, 2015, 03:00 PM
Driver Info:
[redacted], Age: 25 and over
Rental Car Company:



Summary of Charges
Your Price Per Day:
$19 (per day)
Total Rental Days:
7



Subtotal:
$133
Taxes and Fees:
$53.81



Total Charges:
$186.81
Prices are in US dollars.

Traveling with a
child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child seat options below. These
requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

Infant Child Seat
For infants less than one year and under 20 lbs

Toddler Child Seat

Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster Seat
For children weighing 40 to 80 lbs

Flight
Information (optional)
 
This will be used by the rental car company
to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Don't Forget Collision Damage Coverage!
Collision Damage Coverage will
be offered immediately after purchase. Be sure to add coverage to enjoy these
valuable benefits:
·       
Provides Primary Coverage
·       
Includes cost of repairs
·       
Cancel with 100% refund
Important Information
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
If your request is successful, Priceline will
immediately lock in your reservation and charge your form of payment. If your
reservation is not successfully booked, you will not be charged.
·       
Additional charges may apply at the counter if
you pick up or drop off the car at a different date, time, or location than
you requested for your reservation.
·       
Your reservation does not include vehicle
liability, collision or personal accident coverage for your rental car. You
should determine if you have insurance coverage prior to pick-up.
·       
The rental partner will charge the driver at
the rental counter for optional items you add to your reservation, including
any child seats or special requests.
·       
Only the driver will be able to pick up the
rental car at the counter and must present a valid driver's license in
his/her name. An additional driver can be added at the counter for a fee
payable directly to the rental car company.
·       
Prices are not guaranteed until booking is
completed.
·       
The driver will be required to present a valid
credit or debit card in his/her name for the refundable security deposit.
·       
The amount for the refundable security deposit
required at the rental counter depends upon the car type, rental period, and
optional items. Pre-paid cards or cash will not be accepted for the security
deposit. If the driver provides a credit card for the security deposit, the
security deposit will be released back onto the card once the vehicle is
returned. If the driver provides a debit card for the security deposit, proof
of round trip airline travel may be required and any funds used for the
deposit cannot be accessed until after the car is returned.

[redacted]
I have read,
accept and agree to abide by priceline.com's terms
and conditions and privacy policy.

[redacted]   Thank you for taking the time to contact us regarding your reservation with the [redacted]   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I...

understand that your reservation was cancelled without your approval. We truly apologize for the inconvenience. As mentioned on the emails that were sent out, the property incorrectly loaded a rate of $24.00 per night. The hotel stated that this rate was not correct, and they are not honoring any reservations booked at this price. As a result, all reservations booked at the incorrect rate cannot be fulfilled and the hotel is cancelling these bookings. This issue was caused by the hotel and all bookings, regardless of where they were placed, will not be honored by them.   As soon as we received this information, Priceline sent emails advising that reservations have been cancelled. Additionally, for each cancelled reservation, we included a 15% coupon that can be applied on a future Hotel Express Deals reservation. These coupons are valid for 1 year and will expires on April 01, 2018.   Also, as an additional compensation for each cancelled booking, we can offer a $25 credit towards a future published hotel reservation purchased on our website. Once the new reservation is booked, call us back at [redacted] with your new reservation number and we will apply the additional $25 credit.   We apologize; however, we cannot reinstate the reservation.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Hello. Please note we are still attempting to resolve this matter.  We are dealing with a travel partner who is out of the country and this has created a delay in our ability to further research this issue.  We will continue to work on this case, but wanted to advise you of the status of...

the review.  Thanks.

Complaint[redacted]
I am rejecting this response because:I still have not received anything, they let me know it would be one day. I let the weekend pass because of my bank, but [redacted] said if it was processed Thursday it should be in my account by now . I need the money, the $100 in fees I was charged came out of my bill money . Has this been processed ? I'm so upset and disappointed in the way Priceline has handled this entire situation
Sincerely,
[redacted]

[redacted], Thank you for taking the time to contact us regarding your [redacted]s reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We apologize for the difficulty you...

encountered. We understand you are requesting for a refund because you advised you found a lower rate for the same exact Itinerary. In order to be eligible for a refund of the difference, your reservation needs to meet the rules and restrictions of our Best Price Guarantee. We reviewed your request and verified your reservation no longer qualifies to our Best Price Guarantee because you needed to contact us within 24 hours of booking to initiate your claim. We sent you a separate email that includes the guidelines to our Best Price Guarantee. We apologize, we will be unable to issue any refunds or compensations. Thank you for your time and we hope you find this information helpful. Sincerely, [redacted]Executive Offices

The customer was contacted via phone. The hotel is rated consistently with other sites. However, we are offering a one-time exception to cancel for a full refund. The customer agreed and received a full refund of $331.72.  Sincerely,[redacted]Executive Offices

Dear Ms. [redacted],
Thank you for contacting us regarding your reservation at
the Westin San Diego booked under Trip Number [redacted]51.
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are unhappy with the
location...

of your hotel.
Prior to submitting your Express Deal reservation, we
provided you with a virtual map to view where your hotel could be located
within the Downtown - Marina area that was selected. We confirmed the hotel you
received is within the area, and we confirmed you checked in as scheduled. We
are sorry if you are unhappy with the location received; however, your
reservation is non-changeable, non-refundable and non-transferable.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Teddi C[redacted]
Executive Offices