Stahl Construction Company

We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.   While we appreciate your feedback about the star rating of the hotel, we have found that this hotel does meet our expectations for the star rating selected on our website. Our...

competitors also rate this hotel as follows:   [redacted] = 3 stars [redacted] = 3 stars [redacted] = 3 stars [redacted] = 3 stars   We evaluate each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etc. We screen participating hotels carefully and update our information constantly to ensure that you always receive the best available hotel.   We care about your experience and the accommodations the hotel provided. It is unfortunate the hotel was unable to meet your expectations. While placing your request, you agreed to accept any 3 or higher star hotel within the areas you selected. Your hotel does have a 3 star rating.   All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our site. While you may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property meets the expectations from a 3 star hotel.   I apologize; however, we are unable to offer any refund. If you would like to pursue this matter further, you may also contact the [redacted] [redacted] [redacted] directly.   I know you expect a different answer; however, there are no other resolutions that we can offer.   Sincerely, Executive Offices

I am in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond.
We are sorry that the consumer is not satisfied with the
location of his/her Express Deals hotel room accommodations at the [redacted], located at...

[redacted]
Priceline tells consumer that we will find a room in a hotel
willing to agree to your offer price in the shaded area displayed on the
priceline.com website for the consumer's selected area(s).
We have confirmed that the [redacted] is located in the
shaded area of the mapping guidelines for the city area labeled [redacted]
·       
Priceline hotel participants are major national brands or quality
independent hotels. We screen participating hotels carefully and update our
information constantly to ensure you always receive quality accommodations. We will find you a room in a hotel willing to agree to your price in
the shaded area.
Consumers who prefer to stay in a particular location or property have the
option to visit our Published Price service, and choose his/her preferred hotel
and location from a list of competitive prices across a wide range of hotels.
Again, we appreciate the opportunity to clarify the matter.
Sincerely,
[redacted]
priceline.com
 
 
EXPRESS
DEALS
 
5-Star
Hotel in the [redacted]
Your room: 1 King Bed - Superior Room With City View - Free
Wifi, Kitchenette
Amenities: Pet Friendly, Business Center, Restaurant, Internet,
Swimming Pool,
Gym/Spa
Guest Score: 8+
Check In: T hu, Aug 27, 2015
Check Out: Mon, Aug 31, 2015
Rooms: 1 room for 4
nights
Room Rate: $86.00 per
room/night
Taxes & Fees: $62.76
Room Total: $406.76
Hotel Fee: $129.92
(Due at hotel)
Total Price: $536.68
Have a promo code?
Guest Info (Room 1)
[redacted]
Billing Info
Andrew
[redacted]
Credit Card Info ? ? ? ?
XXXXXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
View taxes, f ees & cancellation
policy ?
Guest name and billing name are the same
United States
Send me email deals
T axes and Fees
Amount: $62.76
Prices are in USD.
Cancel Policy
This rate cannot be cancelled, changed or transferred. Refunds
are not allowed.
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
BOOKING CONDITIONS
I agree to the Terms
& Conditions, Privacy Policy, and Booking Conditions below. â ² â ¼
All rooms will accommodate up to 2 pe ople . Special requests (including pre fe re nce s for smoking
or non-smoking rooms ) s hould be re que s te d through your
confirme d hote l and cannot be
guarante e d by Price line .
Re s e rvation is guarante e d for arrival on the confirme d che
ck-in date only. If you do not che ck-in on
the firs t day of your re s e rvation and you do not ale rt the
hote l in advance , the remaining portion of
your re s e rvation will be cance le d and you will not be e
ntitle d to a re fund.
The hote l that is booke d may or may not be one that you have s
e e n during a hote l s e arch on
price line . Any s orting or filte ring options pre vious ly us
e d will not apply to this re que s t.
Mandatory Fe e : This hote l charge s an additional $32.48 pe r
room pe r night. This fe e will be
charge d to you dire ctly by the hote l. Mandatory fe e s are
not optional and typically cove r items
s uch as re s ort fe e s , e ne rgy charge s or s afe fe e s .
The amount of the charge is s ubje ct to change .
The re s e rvation holde r mus t pre s e nt a valid photo ID and
cre dit card at che ck-in. The cre dit card is
re quire d for any additional hote l s pe cific s e rvice fe e s
or incide ntal charge s or fe e s that may be
charge d by the hote l to the cus tome r at che ckout. The s e charges may be mandatory (e .g., re s ort
fe e s ) or optional (parking, phone calls or minibar charge s )
and are not include d in your offe r price .
Hote l rooms purchas e d through price line are not e ligible
for fre que nt trave le r points , upgrade s ,
vouche rs , or othe r dis counts and ince ntive s .
If your re que s t is acce pte d, Price line will imme diate ly
charge your cre dit card the total cos t of your
s tay. Rooms purchas e d through price line cannot be cance lle
d, change d or trans fe rre d and re funds
are not allowe d. If your re que s t is not acce pte d, your cre
dit card will not be charge d. Price s are not
guarante e d until purchas e is comple te .
Trip
Num # [redacted]
Trip
was submitted on # 08/12/2015 01:36:38

[redacted]
I am rejecting this response because: I do not accept the response because it fails to address this point that the switch from rejecting my bid to the offer for a property with a base price of 143 was not visible on the screen. Only the bottom half of the screen was visible and while the website always asks the buyer to slide an acknowledgement tab to confirm the buyer knows what they are accepting/buying, they willfully omit this to then show a request for the same info that was just entered. Unwittingly, a person thinks they didn't put in their initials or CC code in correctly when in fact, they are accepting a purchase for an amount not seen. It is bait and switch and while Priceline can claim that a full screen can be seen on their end, that is not the case on a smartphone. The crux is that they do not ask for the same acknowledgment in all operations. I also reject their response because Priceline doesn't understand the point of my claim. They think that if they present a "savings" over an over inflated market price, that the consumer should just shut up and be happy, even if they were tricked into a purchase. Thousands of dollars spent on successful and mutually understood transactions means nothing to this company, given their inadequate response. The app is faulty to the point of deception.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: it is not accurate. My concern is the lack of "good faith" on the part of Priceline. First of all, I purchased this hotel room from [redacted], of which I have been a long-standing member. I was not aware at the time that this was a Priceline hotel purchase (see confirmation note below from [redacted]).  The reservation is for graduation weekend at the [redacted], so obviously hotels will be expensive.  My issue is that I received a confirmation from the hotel (correspondence copied below) that the room was only $120 per night ($23 difference from what I was given by my [redacted]/Priceline confirmation) , which amounted to a $104 difference. I expected to call [redacted] and get this issue straightened out, but instead I was directed to PRICELINE. At no time did I agree to pay a 20% profit to Priceline for this room. To find out that I was indeed paying a $100 profit to a company (other than [redacted]) was misleading and unfair. I am asking to only pay for the service that was ordered, not an exorbitant usury fee. I believe that Priceline is operating in bad faith.To be clear, once I was told that I could not be given the $104 refund, I asked that the reservation be canceled and I be awarded a full refund for this unfair practice. I was also told this was not possible. If the mistake was not mine, but was made by Priceline--a company with which I was not informed was handling my transaction--I should be given the opportunity to receive a full refund or a refund of the difference in costs. I booked this room in October 2014.  This company is making no effort to rectify its own mistake.
Sincerely,
[redacted]Below is the correspondence I received from the hotel.
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}






[redacted]
[redacted]
[redacted]
Tel: +[redacted]

















PLAN YOUR STAY ›




 

HOTEL DETAILS   |   DINING   |   AMENITIES & SERVICES   |   MAP & DIRECTIONS









YOUR STAY
DATES:
Apr 29,
2015 – May 03, 2015






CONFIRMATION:
[redacted]  Modify ›







































ROOM INFORMATION:




1 KING ACC W/ RI SHWR




Rooms: 1




Guests: 2 Adults




Check In: 3:00 PM




Check Out: 12:00 PM






RATE INFORMATION:




TRAVELWEB NREF




Rate per night: 


120.67 USD







Total for Stay per Room







Rate:


482.68 USD







Taxes:


53.09 USD







Total:


535.77 USD







Total for Stay:


535.77 USD




Includes estimated taxes and service charges.
(Gratuities not included.)





















Guarantee
room upgrde with HHONORS points.







POINTS UPGRADE ›
















 

 

 

 











 













COMMENTS AND
REQUESTS:




[redacted]
PHR[redacted] Travelweb pays room and tax char,ge guest incidentals
only,









ADDITIONAL
INFORMATION:




Room
Preferences: King; Non-Smoking; Away From Elevator




Your room type preferences have been
submitted with your reservation and are subject to hotel
availability.


Your reserved accessible room type is guaranteed, subject to
circumstances outside the hotel's control.

Tax:
•   6.00% per room per night
•   5.00% per room per night

•  Self parking: 0.00 USD/night









RATE RULES
AND CANCELLATION POLICY:




•


Your
reservation is guaranteed for late arrival.




•


Please
contact us should you need to cancel your reservation.




•


Cancellations
are required NREF prior to Apr 29, 2015 local hotel time.




•


Cancellation
penalties may apply.




















Book your next
stay
on our mobile app

We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. We
reviewed your reservation and verified that the hotel has an average guest rating of 7.2. This rating is based on actual reviews from customers
who have booked on our site and stayed at the hotel. We assess each property on
many different criteria, including cleanliness, guest satisfaction, decor, etc. Our hotel ratings are actually stricter
than  other national rating companies and
we are confident that the hotel will work to exceed their expectations. We also
verified that the [redacted] l is rated consistently as a 4 star
property.
[redacted]
- 4 stars |
[redacted] - 4
stars |
[redacted] - 4
stars |
We are sorry
that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately, there is nothing we can add to what
has already been stated in our previous correspondence. The best price guarantee is clearly
disclosed on our website, and clearly states that you must contact us within 24
hours of booking the reservation in order to initiate a claim. For more details
of our Best Price Guarantee, kindly visit our website's FAQ or follow the below
link: [redacted]
 I am sorry that Priceline is unable to assist
the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Dear
[redacted],
We apologize if you are dissatisfied with our service and star rating of the
[redacted]
Customers are our number one priority, and we work hard to make your experience
with us a positive one. Your feedback is appreciated.
We do evaluate each...

participating hotel on many different criteria, including
cleanliness, guest satisfaction, decor, etc. We are sorry to hear that this
hotel falls short of your expectations.
Per our Quality Experience Guarantee, your hotel has been star-rated by
priceline according to our rigorous rating system. This means that our hotel
staff has researched your hotel, reviewed customer comments and compared star
ratings assigned by other rating services. The hotel you get will meet
priceline's strict quality standards.
We do feel that this hotel is properly rated through our system, and we are
unable to offer any compensation at this time. However, if you experience
problems while at this hotel, please contact the hotel's front desk and provide
them an opportunity to assist you. If the front desk is unable to assist,
please contact our Customer Service department for further assistance.
Since there are no other options I can offer that would result in a different
outcome for your issue, I’d like to thank you for emailing us today.
Sincerely,
[redacted]
Customer Service Specialist

Our record indicates that this matter has been addressed with the consumer, and a refund is being processed.
 
Sincerely,
N D[redacted]
Priceine.com

I am writing you today regarding your rental car reservation with [redacted] Corporation under Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I am sorry for any confusion regarding your rental car charges....

  We have researched your issue with [redacted] Corporation and confirmed that you were charged $165.85 during booking[redacted] confirmed that this prepayment applied and was deducted from your final bill as indicated on the attached receipt. The additional amount that you were charged for $143.11 is a result of a vehicle upgrade that you accepted at the rental counter. Since these charges are valid, I regret to advise tha[redacted] Corporation is unable to process any refunds. Should you have any additional questions about the charges, please contact [redacted] Customer Service Department at [redacted]   I hope you found my reply helpful.   Sincerely,   [redacted]  Executive Offices

Complaint: [redacted]
I am rejecting this response because:   there was a total of $50 charged above and beyond what priceline told me it would be.  The resort did issue a $25 refund, but still waiting on priceline to issue the other $25.
Sincerely,
[redacted]

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you intended to apply your $250 Cruise Coupon to this reservation; however, you inadvertently booked it with a 5% coupon code only. You are now requesting that we...

apply your Cruise Coupon Discount to your reservation. After careful review, we came to a decision to provide the $250 discount you are requesting. Please be reminded that your $250 Cruise Coupon applies to the room subtotal only. Taxes and fees are charged on the pre-coupon price. Also, we see that a 5% discount did apply to your reservation. This will be deducted to the $250 Cruise Coupon. Below is the computation for the discount that will be applied to your reservation: ** Cruise coupon discount $250.00 - $17.50 this is the 5% discount applied = $232.50 Remaining cruise discount. The additional applied discount will have your total room and tax to $193.96 (Total Priceline Charge $426.46 - $232.50 Remaining Cruise Discount). The discount will appear as a refund to your account. The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days. We apologize for any inconvenience and thank you for giving us the opportunity to assist you. Sincerely,Executive Offices

Hi Please see the response we provided to the customer below: [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] & Suites for Trip Number [redacted]. We are writing to let you know we received your email in our...

Executive Offices. We see that your issue has already been resolved by one of our CS Relations Executive. Should you require additional assistance with your Hotel Reservation, please feel free to reply to this e-mail. Thank you for the opportunity to assist you and we hope you find this information helpful. Sincerely, [redacted]Executive Offices

Thank you for contacting us regarding your airline reservation for Trip Number [redacted]. I am writing to let you know that we received your concern in our Executive Offices. As I understand, you are requesting for a cancellation and full refund of your reservation. We carefully reviewed your...

reservation and verified that you have purchased a highly restricted reservation that at any time, changes or cancellation is not allowed. However; as a gesture of goodwill, we made a decision to offer you a one-time exception. We cancelled your reservation for a full refund of 1309.98 USD. I have submitted the refund request today and may take 5-10 days to be processed. Once refund is completed, you will received an email notification however, bank processing time varies and may take few more days to reflect in your account. If it isn't there after few days, we suggest you contact your bank. Thank you for your time and we hope to have the privilege of serving your future travel needs under more pleasant circumstances. Sincerely, [redacted] Executive Offices

I understand that you were unhappy with your recent hotel accommodations. We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etc. I apologize if the hotel fell short of your expectation. We appreciate your feedback.   We have...

contacted the appropriate people at the hotel to share your concerns and spoke with Bella - Front Desk Clerk. She confirmed that there complaints made regarding your booking. The hotel has agreed to issue a full refund for your hotel reservation.   Your $67.61 refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, please check with them if you do not see the refund in your account within the next few days.   Thank you for choosing us, and we look forward to serving your future travel needs.   Sincerely, Executive Offices

Dear [redacted]Thank you for taking the time to contact us regarding your
rental car reservation with [redacted] Rent-A-Car for Trip Number [redacted]I am writing to let you know that we have received your
email with the attached receipt in our Executive Offices.We understand
that you have issues with this rental car reservation.We thank you for
your patience while we research this booking for you. We have been in contact
with [redacted] Rent-A-Car and are still currently making attempts to resolve
this issue for you. We hope to be in contact with you as soon as we have an
update. We appreciate your patience while we continue to work to resolve
your issue.Sincerely,Jenn H[redacted]Executive Offices

[redacted]   Thank you for your email.   I apologize; however, we are unable to view the attachments on your email.   We called the hotel again and they advised that they have no record that you called them. They advised that you were tagged as a "no show" so the reservation can no longer be used. However, the hotel agreed to just charge for the first night and refund the remaining 5 nights of your reservation. We processed a refund in the amount of 666.60 USD which is equivalent to the remaining 5 nights of your hotel reservation. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

Dear [redacted],
>
[redacted]
[redacted]
[redacted]
> [redacted].
>...


> We thank you for your patience while we research this booking for you.
> AON Affinity takes approximately 3 weeks to review documentation once
> it has been received. We will follow up with them soon to verify the
> status of any possible refund of the change fees. Once we receive
> further information, we will follow up with you.
>
> I appreciate your patience while we continue to work to resolve your issue.
>
> Sincerely,
>
> [redacted]
> Executive Offices

Complaint: [redacted]
I am rejecting this response because:This is a reply too the answer from priceline. Case number [redacted].I was booking a hotel and a rental car from priceline. I booked May 72015 to May 9, 2015 for the hotal and May 6, 2015 to May10, 2015 for the rental car.  When I was finish booking the reservation thru priceline I saw that they booked me for [redacted].  I never asked to be booked to VT.  I was booking for [redacted].  I also did not see they had the wrong date too. So there was clearly a problem with the booking because I was not booking for VT. And definitely not in April, for I was picking my daughter up from college in [redacted].  I did not see that not only did they book the wrong state but the wrong date too. I called Price line right away to let them know about their misake.  I told them that I was not going to **.  I did not notice that they had the wrong date too.  Priceline refunded the hotel.  I called Priceline to see when I would be getting the refund back on my credit card so I can re book.  I looked at the rental car reservation and saw that the dates on both reservation were wrong also. I let them know this was not the date I put in.  They told me that I would have to pay for the rental.  I told them I don't know how this happen it must be a computer glitch just like the booking me to **. Priceline said that I would still have to pay for the rental and I should pick up the car Arpil 6. I don't understand why they would not honer the reservation and just change the date for me.  I was not trying not to use them I just needed the right dates in for the reservation'  There is no way I put in the wrong dates it had to be a problem with the computer or something for I know when I was suppose to pick up my daughter.  I asked Priceline to corret the dates. They told me they could'not. That I would have to pay for this computer mistake. I feel this is very unfair.  How do you charge someone for a service that they never use. I also had to book hotal and rental car thru another company.  So they think that it is fare to have the consumer pay twice for the same trip. And I really don't understand  why they  refused to refunded rental put they did refund the hotel.  And I let them know about this probem right away.  And I do not recall putting my initials on anything.  Thank you for looking in to this matter for me.[redacted]
   
Sincerely,
[redacted]

Dear Ms. [redacted],
Thank you for contacting us regarding your reservation at
the Westin San Diego booked under Trip Number [redacted]51.
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are unhappy with the
location...

of your hotel.
Prior to submitting your Express Deal reservation, we
provided you with a virtual map to view where your hotel could be located
within the Downtown - Marina area that was selected. We confirmed the hotel you
received is within the area, and we confirmed you checked in as scheduled. We
are sorry if you are unhappy with the location received; however, your
reservation is non-changeable, non-refundable and non-transferable.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Teddi C[redacted]
Executive Offices

Thank you for contacting us regarding your reservation at the L[redacted] And Casino for Trip Number [redacted]   I am writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you are requesting for the refund because the...

hotel is not within L[redacted]   I have reviewed the terms and conditions associated with this reservation and see that the reservation you have purchased is highly restricted. By using our Undisclosed Hotel option, the price of the reservation will be disclosed, however, you will not know the exact hotel until purchased is confirmed. Our travel partner accepted your price on the condition that your reservation would not be changed or cancelled. We deeply discount our rates based on contractual agreements we have with the participating hotel companies, therefore all undisclosed hotel reservations are non-cancellable and non-refundable.   Prior to purchase, we indicated that you would receive a hotel within the shaded area of the map that we presented on our site for your chosen areas. I see you selected several areas during the booking process, including the The Strip - [redacted]fter reviewing the location of your confirmed hotel, I verified that you received a property within the coverage of The Strip - Northwest as indicated on our site.   Our system automatically cancelled the reservation once the dispute was initiated. Since you initiated dispute with your credit card issuer. We are no longer able to assist you further and you have to coordinate with your credit card issuer for the final outcome.   We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested.     Sincerely,   [redacted] Executive Offices