Stahl Construction Company

Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted]or Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you...

cancelled the reservation online as it was close when you arrived. You are now requesting a refund of the penalty fee that was charged. I am sorry to learn that the hotel was closed when you arrived. As a gesture goodwill, we have refunded the cancel fee that was charged to you. Your refund has been processed. A refund for 73.70 USDwas processed today, October 13, 2016. The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days. We apologize for any inconvenience and thank you for giving me the opportunity to assist you. Sincerely, [redacted] Executive Offices

Dear [redacted],
We are writing to let you know that we have received your RevDex.com concern in our Executive Offices. As we understand, the hotel was unable
to locate your reservation in their system when you arrived, and that also had
quality issues during your stay. Our...

record indicates that the hotel contacted
us for assistance with locating your reservation in their system.
We apologize that you were unhappy with your hotel accommodations. We evaluate
each participating hotel on many different criteria, including  cleanliness, guest satisfaction, decor, etc.
We are sorry to hear that your hotel fell short of this expectation during your
stay. We have been in contact with the [redacted] and they advised
that they provided a 10% or $8.06 partial refund as a goodwill gesture.
You may contact the hotel directly
for any further assistance at:
 



















[redacted]
[redacted]
[redacted]

 

 

 

 

Phone Number:

[redacted]

Fax Number:

[redacted]

We
are sorry we did not provide you the answers you were looking for and
we thank you for your time.
Sincerely,
[redacted]
Executive Offices

Thank you for contacting us regarding your airline reservation for Trip Number [redacted]. I am writing to let you know that we received your concern in our Executive Offices. As I understand, you are requesting for a cancellation and full refund of your reservation. We carefully reviewed your...

reservation and verified that you have purchased a highly restricted reservation that at any time, changes or cancellation is not allowed. However; as a gesture of goodwill, we made a decision to offer you a one-time exception. We cancelled your reservation for a full refund of 1309.98 USD. I have submitted the refund request today and may take 5-10 days to be processed. Once refund is completed, you will received an email notification however, bank processing time varies and may take few more days to reflect in your account. If it isn't there after few days, we suggest you contact your bank. Thank you for your time and we hope to have the privilege of serving your future travel needs under more pleasant circumstances. Sincerely, [redacted] Executive Offices

Dear Mr. [redacted],We wanted to take this time to contact you regarding your [redacted] Airlines ticket booked under Trip Number [redacted].We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, your flight was cancelled due...

to weather and you are requesting a refund for the unused flight.We have reviewed this concern and verified that your flight was canceled. We contacted [redacted] Airlines for the refund since the ticket is showing as exchanged by the airline. We were advised by the airline that the ticket is currently on queue for refund and this process may take up to 20 business days depending on the volume of requests they are receiving. You may also check the status of the refund via AA's website (https://prefunds.aa.com/refunds/) using your ticket number [redacted]. We will contact you back for any resolution or update once we received a response from the airline.We apologize for any inconvenience and thank you for giving us the opportunity to assist you.Sincerely,Joe A[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because:   there was a total of $50 charged above and beyond what priceline told me it would be.  The resort did issue a $25 refund, but still waiting on priceline to issue the other $25.
Sincerely,
[redacted]

We are contacting you today regarding your reservation at the [redacted]e By [redacted] [redacted] booked under Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you...

were unable to use the reservation due to medical emergency. We apologize for the inconvenience this has caused.   We checked our records and verified that the previous chat representative you contacted called the hotel. However, Virginia, from the Front Desk, advised that the reservation can be canceled but there will be no refund.   We called the hotel again and verified that your reservation was canceled in their system. We also verified that the hotel agreed to refund your reservation. We have canceled your reservation and processed a full refund in the amount of 329.06 USD back to the same card that was used to place the request. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

Revdex.com:
I received an email from what I believe to be the Executive Office at the [redacted]. They have graciously refunded me the amount Priceline charged. It's...

sad to say that I have been trying to get a refund from Priceline for months and still the refund had to come from [redacted] instead of Priceline. I very much appreciate their gesture of goodwill and am satisfied with the response from the [redacted], not from Priceline Hotels. Thanks again for the service the Revdex.com provides as you created an avenue for me to settle my differences with the company.
Sincerely,
[redacted]

Complaint Background:
Purchase Date: 4/30/2015
Order Number: [redacted]
I am
in receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond. According to the consumer, she did not
authorize the purchase of a hotel room reservation at...

the [redacted],
[redacted] [redacted], and requests a refund.
 
I am sorry
that the consumer was unaware that she had selected and authorized the purchase
of a non-refundable hotel room reservation.
 
On each
consumers’ contract page (including the contract page in question), we clearly
and conspicuously place the following disclosure regarding this issue labeled
under Important Information.
Important
Information
Room
Charge Disclosure: Your
credit card is charged the total cost at time of purchase.
Cancellation Policy: For the room type and rate
that you've selected, you are not allowed
to change or cancel your reservation. If you cancel your
room, you will still be charged for the full reservation amount.
 
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the terms
and conditions of the selected purchase.
 
I
appreciate the opportunity to clarify this matter.
Sincerely,
[redacted]
Priceline.com
 
 
[redacted] [redacted]
Room cost (per night): $153.09
Nights: 1
Rooms: 1
Guests: 2
Room Subtotal: $153.09
Taxes and Fees: $33.08
Summary of Charges (All
prices are in USD) $186.17
[redacted]
International
Airport
Good, 7.1 158 reviews
Special Discount
19 off
Address: [redacted]
Room T ype:2 Double Beds - Nonsmoking Room
Check In: Saturday, July 11, 2015 15:00
Check Out : Sunday, July 12, 2015 12:00
Sign up for our t ravel deals newslet t er!
(USD) US dollar
Important Information
Hot el
Cust omer Service:If you have already booked a hotel reservation and need
assistance,you can contact our Customer Service at [redacted]. If you call
this
number please have your Trip
Number and the phone number you
entered while making your reservation
available.
To review your reservation's
cancellation options, click here. Note that
you will need the trip id and
last 4 digits of credit card/pin code listed
on this page.
If you don't check-in to the
hotel on the first day of your reservation
and do not alert the hotel in
advance, the hotel reserves the right to
cancel your reservation and
may charge you a penalty.
Rat e
Descript ion: Websaver - Full pre-payment required upon booking
Promo: Special
Discount 19 off
Advance Purchase Negotiated
Specials may be limited to certain dates and subject to availability.
Pre-pay
Policy: $186.17
will be charged to your credit card.
Room Charge Disclosure: Your credit card is
charged the total cost at time of purchase. Prices and room availability are
not guaranteed until full payment is
received.
 
Cancellation Policy:
For the room type and rate that you've selected, you are not allowed
to change or cancel your reservation. If you cancel your room, you will
still be charged for the full reservation amount.
Guarantee
Policy: Reservation
is guaranteed for arrival on the confirmed check-in date only. If you don't
check-in to the hotel on the first day of your
reservation and you do not
alert the hotel in advance, the remaining
portion of your reservation
will be canceled and you will not be
entitled to a refund.
All rooms are guaranteed for
double occupancy and accommodations
for more than the specified
number are not guaranteed.
The reservation holder must be
21 years of age or older.
A valid ID and credit card must
be presented at check-in. The credit
card is required for any
additional hotel specific service fees or
incidental charges or fees
that may by charged by the hotel to the
customer at checkout. These
charges may be mandatory (e.g., resort
fees) or optional (parking,
phone calls or mini-bar charges) and are
not included in the room rate.
TOTAL CHARGES
1 Your
Information
Room 1[redacted]
Billing
Address[redacted]
Count ryUnited States
St at e[redacted]
Cit y[redacted]
Zip/Post
al Code[redacted]
Email[redacted]
Confirm
Email
[redacted]
 
Phone
Number[redacted]
Continue
Credit Card
Information
Initial Here: **
I have read and agree to the terms and
conditions and
privacy policy.
·       Book
Hotel Now

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We apologize for the inconvenience. We...

understand you are requesting to have your reservation canceled due to changes on your travel plans and you have purchased travel insurance. We reviewed your reservation and verified it is restricted. Our ability to change or cancel your reservation depends on the cancel policy presented prior to purchase. Our records indicate, you purchased travel insurance during the booking process. Travel insurance may be used to obtain a refund by filing a claim through [redacted] if you cannot travel due to a covered reason such as unforeseen sickness, injury, illness or death. The policy is not designed to cover the cost of a trip that is canceled for any other reason. You can review their description of coverage on your itinerary that is displayed on our website or contact the insurance provider directly to discuss policy coverage. We apologize, your reservation cannot be changed, canceled or refunded.   Thank you for your time. We hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

Hi. Please see our response below that we sent to our customer. Thanks.Dear [redacted] Thank you for taking the time to contact us regarding your reservation with [redacted] and [redacted]s for Trip Number [redacted] We are writing to let you know that we received your...

Revdex.com concern in our Executive Offices. We understand that you are requesting for a refund of the reservation as you were unable to use it because you have no transit [redacted] for [redacted] We are sorry to learn that you were unable to use your ticket. During the booking process, we presented you with a Contract Page for review. As stated on your contract, "At Priceline, we have no special knowledge regarding foreign entry requirements (such as the need for passports and [redacted]s)." We also provided a reminder on your Itinerary Page that, "All travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries." It is the passenger's responsibility to determine what additional documentation will be needed for the travel.  With your reservation, the option we can present will be based on the fare rules associated with your ticket. The fare rules determine whether you are able to change or cancel your reservation. Fare rules are being governed by the airline. We, as travel agency, are bound to abide by the ticket fare rules. We have contacted the airline to verify the fare rules of your reservation. We were informed that the ticket can be refunded, minus the $240.00 cancellation fee. We are sorry that we cannot waive this fee. Since your carrier is the merchant of record for your ticket, all exchange and cancellation fees are passed along to the airline. Please respond back to this email if you want to us to proceed in requesting the refund from the airline on your behalf.  We apologize for any inconvenience and hope to hear from you soon. Sincerely,  [redacted] Executive Offices [redacted] Thank you for taking the time to contact us regarding your reservation with [redacted] and [redacted]s for Trip Number 12153401422. We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are requesting for a refund of the reservation as you were unable to use it because you have no transit [redacted] for [redacted] We are sorry to learn that you were unable to use your ticket. During the booking process, we presented you with a Contract Page for review. As stated on your contract, "At Priceline, we have no special knowledge regarding foreign entry requirements (such as the need for passports and [redacted]s)." We also provided a reminder on your Itinerary Page that, "All travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries." It is the passenger's responsibility to determine what additional documentation will be needed for the travel.  With your reservation, the option we can present will be based on the fare rules associated with your ticket. The fare rules determine whether you are able to change or cancel your reservation. Fare rules are being governed by the airline. We, as travel agency, are bound to abide by the ticket fare rules. We have contacted the airline to verify the fare rules of your reservation. We were informed that the ticket can be refunded, minus the $240.00 cancellation fee. We are sorry that we cannot waive this fee. Since your carrier is the merchant of record for your ticket, all exchange and cancellation fees are passed along to the airline. Please respond back to this email if you want to us to proceed in requesting the refund from the airline on your behalf.  We apologize for any inconvenience and hope to hear from you soon. Sincerely,  [redacted] Executive Offices

Hi Please see the response we provided to the customer below: [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] & Suites for Trip Number [redacted]. We are writing to let you know we received your email in our...

Executive Offices. We see that your issue has already been resolved by one of our CS Relations Executive. Should you require additional assistance with your Hotel Reservation, please feel free to reply to this e-mail. Thank you for the opportunity to assist you and we hope you find this information helpful. Sincerely, [redacted]Executive Offices

Important Information About Your HotelThis confirms that Request Number [redacted] for your hotel reservation has been cancelled as of 01/06/2016 at 04:54 PM. Priceline has processed the refund to your method of payment. You can expect to see it posted to your card within 5 business days. A...

summary of all charges related to this order is shown below. Please note that Express Deal hotel rooms purchased through priceline are non-cancellable and non-changeable. This is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request.
Total Original Cost(including taxes and fees and $0.00 priceline hotel coupon)
$266.19
($266.19)
$0.00
Hotel Cancellation Fee
$0.00
$0.00
$0.00
Total Charges to Credit Card:
$0.00
Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be different. However, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown above. Please allow a full billing cycle to pass for all refunds to be processed. If you need any further assistance please send us an email by clicking here. We would be happy to assist you in any way we can.

RE:
rentalcars.com  Account Number: [redacted]
 
 
According to the consumer, she/he purchased a reservation with
[redacted].
 
Priceline does not have access to purchases made directly with
rentalcars.com.
 
Please contact [redacted]...

directly for any assistance relating
to [redacted] purchases.
 
[redacted], Operations Director at: [redacted]
 
Website:
www.
rentalcars.com
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Website:
[redacted]
 
E – [redacted]
** [redacted]
** [redacted]
** [redacted]

Complaint: [redacted]
I am rejecting this response because:I have reviewed the response made by the business in reference to complaint ID [redacted], however, until I have received a refund for half the airfare as described, I do not feel that this complaint is resolved. It has been 7 weeks since we were notified of the change in the flight and offered a refund for the unused return flight. I was told initially that it would be between 5-7 business days to receive a refund and it is absolutely unacceptable that I should be having to call 2-3 times a week for the past 7 weeks to obtain the refund, and still no resolve. The response I have just received from [redacted] is the exact same response I have been told by both Priceline.com and Singapore Air every time I have called since December 7, 2015. I am having a difficult time understanding how it can possibly take this long to get the information to the correct person who can actually process the refund in a timely fashion, which means within a few days, not months. Sincerely, [redacted]

Dear [redacted]We are contacting you today regarding your reservation
with [redacted] Corporation booked under Trip Number [redacted].We are
writing to let you know that we have received your Revdex.com
concern in our Executive Offices. As we understand, you did not use the...


reservation and you would like to be refunded.Due to the nature of your
concern, we would like to speak with you directly by phone. I attempted
to contact you today in an effort to address your concern; however, we were
unable to speak with you at the number you provided at the time you booked your
reservation.Please contact us directly at: ###-###-####. The Executive
Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday.
You will need to enter your Trip number, which is [redacted] when you contact
us. Please note that the number provided above is a United States phone
number, and you may incur toll charges when calling from outside the United
States or Canada.We apologize for the inconvenience and hope to hear
from you soon.Sincerely,Joe A[redacted]Executive Offices 








Read More Customer Complaints:

371
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Dear [redacted],
>
[redacted]
[redacted]
[redacted]
> [redacted].
>...


> We thank you for your patience while we research this booking for you.
> AON Affinity takes approximately 3 weeks to review documentation once
> it has been received. We will follow up with them soon to verify the
> status of any possible refund of the change fees. Once we receive
> further information, we will follow up with you.
>
> I appreciate your patience while we continue to work to resolve your issue.
>
> Sincerely,
>
> [redacted]
> Executive Offices

I am in receipt of the
complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respond.
 
According to the consumer,
due to a business cancelation, he had to check-out of the hotel earlier than
expected and requests a refund for the unused...

nights.
 
 
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the
terms and conditions of the purchase, including the following:
 
 
·     
Refunds
or cancellations are not available after noon local hotel time on your day of
arrival (Friday, May 29th).
 
 







We appreciate
the opportunity to clarify this matter.
Sincerely,
[redacted]
Priceline.com
 
 
 
 
This
checkout page for trip number [redacted] was submitted on 2015-05-23 21:12:17






[redacted] [redacted]
 
[redacted]
FREE Cancellation until 12:00 PM on 05/28/2015
Freebies:
Hotel Freebies:
On Sale Now ->
Save 30% on this stay — Free Breakfast


Check-In: Fri, May 29, 2015
Check-Out: Sat, Jun 13, 2015
Room Type: Queen Room with Two Queen Beds
- Booked for double
occupancy
 
Cancellation Policy

Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Thursday, May 28th
(local hotel time). If you decide to cancel your reservation anytime between
noon on Thursday, May 28th and noon on Friday, May 29th (local hotel time),
the hotel requires payment for the first night's stay. You will be charged
for the first night's stay including taxes and fees. Any remaining amount
will be refunded to you. Refunds or cancellations are not available after
noon local hotel time on your day of arrival (Friday, May 29th).

































Summary
of Charges

Room Cost
(details)

$52.06

Rooms

1

Nights

15

Room Subtotal

$780.90

Taxes & Fees

$113.10

Total Charges

$894.00

Prices are in USD
Reservation Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.






Room 1

   


I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·     
Room Description: 2 QUEEN BEDS NON-SMOKING ROOM WITH FREE BREAKFAST, FREE
WI-FI, REFRIGERATOR AND MICROWAVE
·     
Rate Description: Websaver - Full pre-payment required upon booking
·     
Hotel Freebies Details:
On Sale Now -> Save 30% on this stay — Stay 3 Save Offer Details.
Free Breakfast
Promotion Details
Negotiated Specials may be limited to certain dates and subject
to availability.
x close window
·      Cancel Policy: Priceline will not charge you a change or
cancel fee, however this hotel has the following cancellation policy: For the
room type you've selected, you can cancel your reservation for a full refund
up until noon on Thursday, May 28th (local hotel time). If you decide to
cancel your reservation anytime between noon on Thursday, May 28th and noon
on Friday, May 29th (local hotel time), the hotel requires payment for the
first night's stay. You will be charged for the first night's stay including
taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon
local hotel time on your day of arrival (Friday, May 29th).
·     
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.
·     
Your credit card is charged the total cost above at time of
purchase. Prices and room availability are not guaranteed until full payment
is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
All rooms are booked for double
occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.
·     
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.
















[redacted]

  I have read and agree to abide by the Terms and
conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because: I didn't change my plans and the response in no way addresses the horrendous customer service I experienced while trying to resolve the issue. I never disputed the items that are listed in the business response re cancellation.  My argument rested on the apparent falsehood mentioned in my complaint and the terrible way I was treated.
Sincerely,
[redacted]

We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.   While we appreciate your feedback about the star rating of the hotel, we have found that this hotel does meet our expectations for the star rating selected on our website. Our...

competitors also rate this hotel as follows:   [redacted] = 3 stars [redacted] = 3 stars [redacted] = 3 stars [redacted] = 3 stars   We evaluate each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etc. We screen participating hotels carefully and update our information constantly to ensure that you always receive the best available hotel.   We care about your experience and the accommodations the hotel provided. It is unfortunate the hotel was unable to meet your expectations. While placing your request, you agreed to accept any 3 or higher star hotel within the areas you selected. Your hotel does have a 3 star rating.   All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our site. While you may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property meets the expectations from a 3 star hotel.   I apologize; however, we are unable to offer any refund. If you would like to pursue this matter further, you may also contact the [redacted] [redacted] [redacted] directly.   I know you expect a different answer; however, there are no other resolutions that we can offer.   Sincerely, Executive Offices

Thank you for contacting us regarding your reservation at the L[redacted] And Casino for Trip Number [redacted]   I am writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you are requesting for the refund because the...

hotel is not within L[redacted]   I have reviewed the terms and conditions associated with this reservation and see that the reservation you have purchased is highly restricted. By using our Undisclosed Hotel option, the price of the reservation will be disclosed, however, you will not know the exact hotel until purchased is confirmed. Our travel partner accepted your price on the condition that your reservation would not be changed or cancelled. We deeply discount our rates based on contractual agreements we have with the participating hotel companies, therefore all undisclosed hotel reservations are non-cancellable and non-refundable.   Prior to purchase, we indicated that you would receive a hotel within the shaded area of the map that we presented on our site for your chosen areas. I see you selected several areas during the booking process, including the The Strip - [redacted]fter reviewing the location of your confirmed hotel, I verified that you received a property within the coverage of The Strip - Northwest as indicated on our site.   Our system automatically cancelled the reservation once the dispute was initiated. Since you initiated dispute with your credit card issuer. We are no longer able to assist you further and you have to coordinate with your credit card issuer for the final outcome.   We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested.     Sincerely,   [redacted] Executive Offices