Stahl Construction Company

[redacted], Thank you for taking the time to contact us regarding your [redacted]s reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We apologize for the difficulty you...

encountered. We understand you are requesting for a refund because you advised you found a lower rate for the same exact Itinerary. In order to be eligible for a refund of the difference, your reservation needs to meet the rules and restrictions of our Best Price Guarantee. We reviewed your request and verified your reservation no longer qualifies to our Best Price Guarantee because you needed to contact us within 24 hours of booking to initiate your claim. We sent you a separate email that includes the guidelines to our Best Price Guarantee. We apologize, we will be unable to issue any refunds or compensations. Thank you for your time and we hope you find this information helpful. Sincerely, [redacted]Executive Offices

Your Rental Car Reservation Is CanceledYour rental car reservation for trip number [redacted] has been successfully canceled.
<A HREF="http://ad.doubleclick.net/jump/priceline.dart/custom_rc_retail_accept_top;...⇄ TARGET="_blank"> <IMG SRC="https://ad.doubleclick.net/ad/priceline.dart/custom_rc_retail_accept_top;sz...⇄ WIDTH="272" HEIGHT="89" BORDER="0" ALT="Advertisement">&...⇄ InformationDate and Time Cancel Requested:04/17/2015 14:12:33 Eastern TimeNational Car Rental Cancellation Number:[redacted] or similar(make/model not guaranteed)AUTOACUnlimited MileageEconomy CarPick-Up /Drop Off:[redacted] On AirportPick-Up Date & Time:Thursday, May 28 2015 - 8:30 PMDrop-Off Date & Time:Sunday, May 31 2015 - 8:30 PMDriver:[redacted]Driver's Age: 25 and overConfirmation #: [redacted]Priceline Trip #: [redacted]Purchased Date:April 01 2015Hours Of Operation for Pick-Up LocationOpening timeClosing time[x] close windowHours Of Operation for Drop-Off LocationOpening timeClosing time[x] close window
Summary of ChargesBilling Name:[redacted]Payment Method:[redacted] (ending in [redacted])Your Offer Price:$17.00 (per day)Total Rental Days:3SubTotal:$51.00Taxes and Fees: $38.10 Total Amount: $89.10 You saved 39%!* Prices are in US dollars. * This is your savings on the total cost of your rental car when compared to the lowest published rental car rate available at time of booking for the itinerary and rental car company shown.

Dear [redacted] Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted] We are writing to
let you know that we have received your email in our Executive Offices.
We understand that you have issues with your airline reservation.
We thank...

you for your patience while we research this booking for you.
We are currently making attempts to resolve this issue for you. We hope to be in
contact with you in 1 to 2 business days with a resolution. We
appreciate your patience while we continue to work to resolve your
issue.Sincerely,Jenn H[redacted]Executive Offices

Dear Mr. [redacted],We wanted to take this time to contact you regarding your [redacted] Airlines ticket booked under Trip Number [redacted].We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, your flight was cancelled due...

to weather and you are requesting a refund for the unused flight.We have reviewed this concern and verified that your flight was canceled. We contacted [redacted] Airlines for the refund since the ticket is showing as exchanged by the airline. We were advised by the airline that the ticket is currently on queue for refund and this process may take up to 20 business days depending on the volume of requests they are receiving. You may also check the status of the refund via AA's website (https://prefunds.aa.com/refunds/) using your ticket number [redacted]. We will contact you back for any resolution or update once we received a response from the airline.We apologize for any inconvenience and thank you for giving us the opportunity to assist you.Sincerely,Joe A[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because:I have reviewed the response made by the business in reference to complaint ID [redacted], however, until I have received a refund for half the airfare as described, I do not feel that this complaint is resolved. It has been 7 weeks since we were notified of the change in the flight and offered a refund for the unused return flight. I was told initially that it would be between 5-7 business days to receive a refund and it is absolutely unacceptable that I should be having to call 2-3 times a week for the past 7 weeks to obtain the refund, and still no resolve. The response I have just received from [redacted] is the exact same response I have been told by both Priceline.com and Singapore Air every time I have called since December 7, 2015. I am having a difficult time understanding how it can possibly take this long to get the information to the correct person who can actually process the refund in a timely fashion, which means within a few days, not months. Sincerely, [redacted]

Our records confirm that on 5/13/15, at 9:32 AM, the
consumer authorized the purchase of a non-refundable Name Your Own Price hotel
room reservation in the area labeled [redacted] ([redacted]) - [redacted] Areas. The consumer received hotel accommodations
at the Residence
Inn by [redacted]...

[redacted]
On 5/13/15, at 10:08:59, the consumer contacted Priceline advising that
he/she was not satisfied with the location of the hotel and requested a refund.
The representative reminded the consumer of the non-refundable, non-changeable terms
and conditions agreed upon at the time of booking and verified that the hotel
was located within the shaded area of the area labeled [redacted] ([redacted]) - [redacted].
 
Please note, that once the consumer made an agreement with
Priceline to purchase the reservation, Priceline committed the non-refundable
payment to the travel supplier based on that agreement.
 
Priceline was then contacted by the
consumer’s Credit Card bank advising that the consumer chose to dispute the
charge with the intent not to pay for the non-refundable purchase.
 
Once a credit card dispute is initiated and
the bank withdraws the funds outside the terms of the agreement, the
reservation is cancelled.   We are sorry that the consumer chose to
dispute the non-refundable purchase with the credit card issuing bank and we
are unable to assist the consumer any further in this matter.
 
Sincerely,
[redacted]
priceline.com
 
This checkout page for trip number [redacted] was submitted on
2015-05-13 09:32:04



Please
Review Your Request















































3 Star Upscale Hotel, [redacted] ([redacted]) - [redacted]




















Which hotel will I get?

Check-In Date:

Sunday, June 21,
2015

Check-Out Date:

Monday, June 22,
2015

Region

[redacted]

City Area:

[redacted] ([redacted]) - [redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Indoor or Outdoor Pool, Fitness
Center, Free Parking, Guest Score 8/10 or Higher

Number of Nights:

1













 
























Offer Price Per Room, Per Night:

US$ 93.00

Travel Insurance:

US$ 5.00






Subtotal:

US$ 98.00

Taxes and Service Fees:

US$ 21.30

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 119.30

Have a coupon code? Apply Apply
Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.



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No,
thanks. I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the
total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.




[redacted]

I have read,
accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide by
priceline.com's terms
and conditions and privacy policy.

Dear [redacted]
 
Thank you for contacting us regarding your reservation at
the [redacted] booked under Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are...

requesting a
refund on a past hotel reservation. We reviewed your reservation details and
confirmed the reservation was not a fraudulent purchase. We are sorry if you
did not intend on booking a reservation; however, your request is
non-changeable, non-refundable and non-transferable.
 
Thank you for choosing to email us today. I hope you
found my reply helpful! Please email us again if you need anything else. 
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Dear [redacted]
 
We are contacting you today regarding your reservation at
the [redacted] for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com in our Executive Offices. We apologize...

that you are
unhappy with your upcoming hotel accommodations. We do evaluate each
participating hotel on many different criteria, including cleanliness, guest
satisfaction, d?cor, etc. We are sorry to hear that this hotel falls short of
your expectations. 
 
We have researched to find that this hotel does meet our
expectations for the star rating selected on our website. Our competitors also
rate this hotel as follows: 
 
[redacted] = 2.5 Stars
[redacted] = 2.5 Stars
[redacted] = 2.5 Stars
 
The reservation you purchased is restricted. However, an
exception was made to cancel the reservation for a full refund.
 
A refund for $177.36 was processed today, April 5, 2016.
We will issue a refund to your bank within one business day. Your bank will
then post it to your account and their processing time varies, so please check
with them if you do not see the refund in your account within a few days.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

I have received the
consumer’s additional comments.  As you requested, we have again reviewed
this matter to see if we overlooked anything that might support a more
favorable conclusion. Unfortunately, there is nothing we can add to what has
already been stated in our previous correspondence. We are sorry that we are
unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
Executive Offices

I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand that you were under the impression that your reservation included Free Parking and you are requesting for reimbursement of the parking fee charged to you by the hotel.We...

have checked your reservation and do not see that Free Parking is listed. However, we understand that you might have seen Free Parking from your prior search pages on our site that may have provided the impression that it was included. Please be assured that we are working with the [redacted] to ensure that they update their amenity information to avoid future confusion. Please feel free to respond to this email and attach a copy of your hotel receipt or card statement showing the $49.56 parking fee and we will process a reimbursement. Please send your attachment in PDF or JPG form not larger than 2 MB. If you have any additional questions, you may also call us directly at ###-###-####. The Executive Office hours are 6:00 a.m. to 1:00 a.m. Eastern Time, Monday through Sunday. You will need to enter your Trip number, which is [redacted] when you contact us.Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.We look forward to hear from you.Sincerely,Executive Offices

Dear [redacted],
 
Thank you for taking the time to contact us regarding
your vacation package reservation under Trip Number [redacted]
 
I am writing to let you know that we have received your
Revdex.com complaint in our Executive Offices. I am sorry to...

learn
that you had to cancel your trip due to unavailability of travel documents.
 
I have reviewed your reservation and determined that
prior to booking, we stated the following reminder: "If you are traveling
outside the US, all travelers will need a valid passport and you may also need
to show additional documentation at your destination and/or in connecting
countries".
 
Your purchase is governed by the carriers fare rules and
restrictions associated with your ticket, and all exchange fees are passed
along to the airline. By submitting your request, you indicated that you agreed
to abide by our "terms and conditions" and the change/cancel policies
associated with your reservation. As a travel agency, our only option is to
abide by the airline-imposed fare rules, and we are not able to waive the fees.
To extend our assistance, we contacted [redacted] Airlines on your behalf;
however, they are unable to approve any refunds nor waive the exchange fees.
Therefore, the policy regarding your airline credits will stand.
 
In addition, the hotel portion of your reservation is
non-changeable and non-cancelleable. This was clearly indicated during the
request process.
The only reason we were able to refund your hotel charges
is because our travel partner agreed to provide an exception.
 
We appreciate your time in sharing your feedback and we
are sorry we are unable to provide the resolution you are looking for.
 
Sincerely,
 
Nico [redacted]
Executive Offices

I have received
the consumer’s additional comments. As you requested, I have again reviewed
this matter to see if we overlooked anything that might support a more
favorable conclusion. The consumer
states: “Subsequent to the complaint filed with the
Revdex.com, I phoned the hotel personally, and explained that I would not be staying
there due to the distance from my destination. They were extremely gracious,
cancelled my reservation, and agreed to drop any charges to myself or Priceline.” On behalf of the consumer,
we contacted the hotel concerning the consumer’s claim and spoke with [redacted]
at the front desk who advised that they do not show on their records that the consumer
called the property to cancel the reservation and were advised of a refund.  The following was
sent to the consumer addressing this inquiry.Dear [redacted]Thank you for taking the time to
contact us regarding your reservation at the [redacted] for Trip
Number [redacted]We are writing to let you know
that we received your Revdex.com concern in our Executive Offices.We contacted your hotel and
spoke with Keegan at the front desk. They do not show on their records that you
called the property to cancel your reservation. If you can provide us the name
of the hotel representative that you spoke with, we can contact your hotel
again to research your issue. We apologize; however, the location of your
confirmed hotel is within the shaded area that you saw when you submitted your
request. The properties in the disclosed price listings can be different than
those in Name Your Own Price and Express Deals reservation selections. Based on
the number of hotels that participate in a program, Priceline may assign a
number of hotels to one area. We apologize; however, at this time, we are
unable to refund your reservation.We are sorry we did not provide
you the answer that you are looking for and we thank you for your time.Sincerely,Frich A[redacted]Executive OfficesSincerely,N. D’Angelo
priceline.com

I have received the consumer’s
additional comments.  As you requested, we have again reviewed this matter
to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. We reviewed our database and confirmed prior to the
accepted request, the consumer submitted a total of 3 prior offers that were
rejected also for June travel dates. The contract page that was provided to the
consumer, disclosed the departure date of Thursday, June 2, 2016, and return
date of  Tuesday, June 7, 2016. We are
sorry for any inconvenience; however, we are unable to refund the exchange fees
as requested.
Sincerely,
N. D[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:The business offered no resolution other than I needed to "work it out with my bank."  
Sincerely,
[redacted]

I am in receipt of the complaint
initiated by the above-mentioned consumer...

and appreciate the opportunity to
respond.
Priceline offers a variety travel
service options, including reservations that permit cancelations.
When selecting a reservation, the
consumer is provided with the cancel policy associated with each reservation.
In
this case, the consumer selected a reservation that provided greater savings
and less flexibility.
Attached
hereto is a copy of the consumer’s contract page authorizing the terms and
conditions of the purchase, incluing the following cancel policy:
Cancel Policy - We
understand that your travel plans may change. That's why Priceline doesn't
charge you a change or cancel fee. Any cancellation received within 3 days
prior to arrival date will incur the first night charge. Failure to arrive at
your hotel will be treated as a No-Show and will incur the first night charge
(Hotel policy).


We
apologize for any inconvenient experienced by the consumer and we are sorry that we are unable
to assist the consumer any further in this situation.






Sincerely,
N. D[redacted]
Executive Offices
[redacted] Hartford Hotel &
Suites
?? ??
[redacted]
Your Room: 1 King Bed Special Deal - 1 King Bed, Non-Smoking,
Pillowtop Bed, 42 Inch
Led Television, Microwave And Refrigerator, Sofabed, Full
Breakfast
Room sleeps 2 adults
Flexible Cancellation
Check In: Mon, Feb 29, 2016
Check Out: Wed, Mar 02, 2016
Rooms: 1 room for 2
nights
Room Rate: C$143.77 per
room/night
Taxes & Fees: C$38.98
Room Total: C$326.52
Guest Info (Room 1)
[redacted]
Billing Info
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]0
Credit Card Info ? ?
XXXXXXXXXXXXXXXXXXX
Expiration Date and Security Code
By tapping Book Now, I agree to the Booking Conditions, T erms and Conditions, and
Privacy Policy
Booking Conditions â ¸
Book Now
IMPORTANT INFO PAGE
?
View taxes & f ees ?
Guest name and billing name are the same
Canada
Send me email deals
T axes and Fees
Amount: C$38.98
Prices are in CAD.
Night ly Rat es
Mon, (02/29): C$138.01
Tue, (03/01): C$149.53
Cancel
Policy
We understand that your travel plans may change. That's
why priceline doesn't charge you a
change or cancel fee. Any cancellation received within 3
days prior to arrival date will incur
the first night charge. Failure to arrive at your hotel
will be treated as a No-Show and will
incur the first night charge (Hotel policy).
About -Star Hotels
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
BOOKING CONDITIONS
Rate Description: Websaver - Full pre-payment required upon booking
Negotiated Special Details:
Limited time offer. Discounted rate!
â null
Offer Details: Negotiated Specials may be limited to certain
dates and subject to availability.
Cancel Policy: We understand that your travel plans may change. That's why
priceline doesn't
charge you a change or cancel fee. Any cancellation
received within 3 days prior to arrival
date will incur the first night charge. Failure to arrive
at your hotel will be treated as a No-
Show and will incur the first night charge (Hotel
policy).
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If
you don't
check-in to the hotel on the first day of your reservation and
you do not alert the hotel in
advance, the remaining portion of your reservation will be
canceled and you will not be
entitled to a refund.
Your credit card is charged the total cost above at time of
purchase. Prices and room
availability are not guaranteed until full payment is received.
All rooms are booked for double occupancy (i.e. 2 adults) and accommodations for more
than two adults are not guaranteed.
The reservation holder must present a valid photo ID and credit
card at check-in. The credit
card is required for any additional hotel specific service fees
or incidental charges or fees
that may be charged by the hotel to the customer at checkout.
These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls
or minibar charges) and are
not included in the room rate.
Trip
Num # 1[redacted]
Trip
was submitted on # 02/28/2016 00:42:54

Attached
hereto is a copy of the consumer’s contract page indicating that the consumer
selected a non-refundable, non-changeable reservation.
 
Important
Information
Once you've reviewed your information above,
please review the following rules regarding rental cars issued...

through priceline.com:
·       
Rental cars are non-refundable, non-transferable and non-changeable
even if the reservation is not used.
We are sorry
that the consumer’s selected purchase is non-refundable, and we are unable to
assist with the requested  refund.
 
Sincerely,
[redacted]
priceline.com
 
This checkout page for trip number [redacted] was submitted on
2015-03-25 15:59:39









[redacted]  

For a limited
time only, get your car for $19.00/day.
We were
unable to find a rental car company that would accept your price of $15 per
day. If you do not want to increase your offer price to $19.00, you can click here to Name Your Own Price® for a different car
type.


[redacted] ** ** [redacted]
Economy Car with Unlimited
Mileage




Pick-up / Drop-off:
[redacted]
Pick-up Date & Time:
Tuesday, April 21, 2015, 05:00 PM
Drop-off Date & Time:
Tuesday, April 28, 2015, 03:00 PM
Driver Info:
[redacted], Age: 25 and over
Rental Car Company:



Summary of Charges
Your Price Per Day:
$19 (per day)
Total Rental Days:
7



Subtotal:
$133
Taxes and Fees:
$53.81



Total Charges:
$186.81
Prices are in US dollars.

Traveling with a
child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child seat options below. These
requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

Infant Child Seat
For infants less than one year and under 20 lbs

Toddler Child Seat

Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster Seat
For children weighing 40 to 80 lbs

Flight
Information (optional)
 
This will be used by the rental car company
to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Don't Forget Collision Damage Coverage!
Collision Damage Coverage will
be offered immediately after purchase. Be sure to add coverage to enjoy these
valuable benefits:
·       
Provides Primary Coverage
·       
Includes cost of repairs
·       
Cancel with 100% refund
Important Information
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
If your request is successful, Priceline will
immediately lock in your reservation and charge your form of payment. If your
reservation is not successfully booked, you will not be charged.
·       
Additional charges may apply at the counter if
you pick up or drop off the car at a different date, time, or location than
you requested for your reservation.
·       
Your reservation does not include vehicle
liability, collision or personal accident coverage for your rental car. You
should determine if you have insurance coverage prior to pick-up.
·       
The rental partner will charge the driver at
the rental counter for optional items you add to your reservation, including
any child seats or special requests.
·       
Only the driver will be able to pick up the
rental car at the counter and must present a valid driver's license in
his/her name. An additional driver can be added at the counter for a fee
payable directly to the rental car company.
·       
Prices are not guaranteed until booking is
completed.
·       
The driver will be required to present a valid
credit or debit card in his/her name for the refundable security deposit.
·       
The amount for the refundable security deposit
required at the rental counter depends upon the car type, rental period, and
optional items. Pre-paid cards or cash will not be accepted for the security
deposit. If the driver provides a credit card for the security deposit, the
security deposit will be released back onto the card once the vehicle is
returned. If the driver provides a debit card for the security deposit, proof
of round trip airline travel may be required and any funds used for the
deposit cannot be accessed until after the car is returned.

[redacted]
I have read,
accept and agree to abide by priceline.com's terms
and conditions and privacy policy.

Thank you for taking the time to contact us regarding your reservation with the [redacted]or Trip Number [redacted].   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that you had an issue with...

this reservation. We apologize for the inconvenience. I see that you have decided to cancel your reservation. We were informed by our sister company Booking.com that you should not be charged any penalty for this cancellation.   Lastly, we would like to thank you for letting us know of this issue. Issue has been escalated to the appropriate department for further investigation.   Again, we apologize for the inconvenience.   Sincerely,  [redacted] Executive Offices

Complaint[redacted]
I am rejecting this response because:I still have not received anything, they let me know it would be one day. I let the weekend pass because of my bank, but [redacted] said if it was processed Thursday it should be in my account by now . I need the money, the $100 in fees I was charged came out of my bill money . Has this been processed ? I'm so upset and disappointed in the way Priceline has handled this entire situation
Sincerely,
[redacted]

Dear [redacted]
* Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] Trip Number [redacted]   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. We work really...

hard to avoid any confusion when customers use our website. During the booking process, the option to select your bed type was presented on your contract page. Our records indicate that the selected bed type is 1 Queen Bed. Any requests for a different bed type would be at the discretion of your confirmed hotel. Please note that we have reached out to the Larkspur Landing Campbell on your behalf and they advised that you would have to check upon arrival to see if rooms with two beds are available. However, it is not guaranteed and upgrade fees might be payable directly to the hotel. We have sent a separate email with a copy of your contract page for your reference.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.    Sincerely,   [redacted] Executive Offices

[redacted]
 
We are contacting you today regarding your reservation at
The [redacted]esort Hotel Casino booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we...

understand, you
would like to be refunded for the first night of your reservation.
 
We checked our records and verified that you were advised
by the Priceline representatives you spoke with that we cannot change the dates
of your reservation. The previous representatives called the hotel to request
to change your reservation dates and they both advised you to contact the hotel
directly to confirm if they will process the change.
 
The reservation that you purchased is truly restricted
which is non changeable, non cancelable and non refundable. This information
was provided on your contract page prior to booking.
 
As a gesture of goodwill, we contacted the hotel to
request for exception and they agreed to refund the penalty fee. We processed a
refund in the amount of $171.22 for the first night of your reservation.
Your refund will be processed by our system within one
business day and your bank will post the refund back to your account. Bank
processing time varies so please check with them if you don't see the refund
posted to your account within the next few days.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
Joe [redacted]
[redacted]