Stahl Construction Company

In order to locate the referenced
reservation and review this matter, please provide the 11 digit priceline.com request
number, as well as the email address that was provided at the time of purchase.
 
Thank you,
N D[redacted]
Executive Offices

Your Rental Car Reservation Is CanceledYour rental car reservation for trip number [redacted] has been successfully canceled.
<A HREF="http://ad.doubleclick.net/jump/priceline.dart/custom_rc_retail_accept_top;...⇄ TARGET="_blank"> <IMG SRC="https://ad.doubleclick.net/ad/priceline.dart/custom_rc_retail_accept_top;sz...⇄ WIDTH="272" HEIGHT="89" BORDER="0" ALT="Advertisement">&...⇄ InformationDate and Time Cancel Requested:04/17/2015 14:12:33 Eastern TimeNational Car Rental Cancellation Number:[redacted] or similar(make/model not guaranteed)AUTOACUnlimited MileageEconomy CarPick-Up /Drop Off:[redacted] On AirportPick-Up Date & Time:Thursday, May 28 2015 - 8:30 PMDrop-Off Date & Time:Sunday, May 31 2015 - 8:30 PMDriver:[redacted]Driver's Age: 25 and overConfirmation #: [redacted]Priceline Trip #: [redacted]Purchased Date:April 01 2015Hours Of Operation for Pick-Up LocationOpening timeClosing time[x] close windowHours Of Operation for Drop-Off LocationOpening timeClosing time[x] close window
Summary of ChargesBilling Name:[redacted]Payment Method:[redacted] (ending in [redacted])Your Offer Price:$17.00 (per day)Total Rental Days:3SubTotal:$51.00Taxes and Fees: $38.10 Total Amount: $89.10 You saved 39%!* Prices are in US dollars. * This is your savings on the total cost of your rental car when compared to the lowest published rental car rate available at time of booking for the itinerary and rental car company shown.

We have carefully investigated and reviewed all of our agents correspondence via chat and phone. Based on our investigation, our agents provided you accurate and correct information.   Please see below chronological order of the events that transpired on your reservation: 9/1/16 You booked a...

one way flight to depart 5/16/17 from [redacted]. 2/16/17 We were notified of the schedule change by the airline.   4/18/17 One of our travel services representative call the airline and option provided was to book +/- 7 days from original date of travel. Our agent attempted to call but was unable to reached you. On the same day, you called us and you agreed for a flight to depart the next day flight, 5/17/17. New flight was booked and new ticket was issued.   5/16/17 You chatted with one of our representative where you requested for a toll free phone number or for someone to call you. Unfortunately, we currently do not have toll free phone numbers for customer calling overseas, and our agent provided you with the accurate information. At this point when you requested for someone to call you, even before the agent was able to do something on her end, you had disconnected the chat conversation.   5/19/17 You sent a feedback to us via website where one of our email representative advised you to call the airline. 5/20/17 You called us again and one of our Travel Service representative reached out to the airline and ultimately, refund was not approved via the phone conversation.   We have contacted the airlines and verified that the 5/17 flight was not cancelled and departed as scheduled. For this reason, they will not authorized a refund. Please note that when you reached our travel services team, it was already post travel. In the emails that we sent you last 4/18 and 5/14 (which was 3-days before your flight departure), we have noted that airlines can continue to change schedules and asked that you contact them to verify your schedule at least 24 hours before your flight departure.   We once again reached out to the airline to request for a refund, unfortunately, they have denied our request. Since this reservation is prepaid, we no longer have access to the funds to refund you nor apply them towards a new reservation for a future travel.   We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested.     Sincerely,   [redacted] Executive Offices

Our record indicates that this matter has been addressed with the consumer, and a refund is being processed.
 
Sincerely,
N D[redacted]
Priceine.com

Dear
[redacted],
We apologize if you are dissatisfied with our service and star rating of the
[redacted]
Customers are our number one priority, and we work hard to make your experience
with us a positive one. Your feedback is appreciated.
We do evaluate each...

participating hotel on many different criteria, including
cleanliness, guest satisfaction, decor, etc. We are sorry to hear that this
hotel falls short of your expectations.
Per our Quality Experience Guarantee, your hotel has been star-rated by
priceline according to our rigorous rating system. This means that our hotel
staff has researched your hotel, reviewed customer comments and compared star
ratings assigned by other rating services. The hotel you get will meet
priceline's strict quality standards.
We do feel that this hotel is properly rated through our system, and we are
unable to offer any compensation at this time. However, if you experience
problems while at this hotel, please contact the hotel's front desk and provide
them an opportunity to assist you. If the front desk is unable to assist,
please contact our Customer Service department for further assistance.
Since there are no other options I can offer that would result in a different
outcome for your issue, I’d like to thank you for emailing us today.
Sincerely,
[redacted]
Customer Service Specialist

RevDex.com, Inc.
 
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion.
Unfortunately,
there is nothing I can add to what has already been stated in our previous
correspondence. I am sorry that we are unable to assist the consumer any
further in this situation.
 
Sincerely,
[redacted]
priceline.com

[redacted]   We thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted]   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We...

understand that you are requesting a full refund of the reservation because the hotel was unable to provide your bedding request. We are sorry to hear that your hotel fell short of your expectation during your stay. We appreciate your feedback and documented it for future reference.   We apologize; however, we are unable to provide a refund for this used reservation. Also, when you booked this request on our website, you were asked to review a contract. This contract contained the travel information you entered during the request process. It also outlined the terms of the offer, including the information that rooms that, "All rooms will accommodate up to 2 people. Any special requests should be requested through your confirmed hotel and cannot be guaranteed by Priceline." By submitting the request for booking, you indicated that you understood and agree to the terms and conditions of this reservation.   For your reference, a copy of the contract page has been sent in a separate email.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately, there is nothing we can add to what
has already been stated in our previous correspondence. The best price guarantee is clearly
disclosed on our website, and clearly states that you must contact us within 24
hours of booking the reservation in order to initiate a claim. For more details
of our Best Price Guarantee, kindly visit our website's FAQ or follow the below
link: [redacted]
 I am sorry that Priceline is unable to assist
the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

I understand that you were unhappy with your recent hotel accommodations. We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etc. I apologize if the hotel fell short of your expectation. We appreciate your feedback.   We have...

contacted the appropriate people at the hotel to share your concerns and spoke with Bella - Front Desk Clerk. She confirmed that there complaints made regarding your booking. The hotel has agreed to issue a full refund for your hotel reservation.   Your $67.61 refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, please check with them if you do not see the refund in your account within the next few days.   Thank you for choosing us, and we look forward to serving your future travel needs.   Sincerely, Executive Offices

Complaint: [redacted]
I am rejecting this response because:The business offered no resolution other than I needed to "work it out with my bank."  
Sincerely,
[redacted]

I am in receipt of the complaint
initiated by the above-mentioned consumer...

and appreciate the opportunity to
respond.
Priceline offers a variety travel
service options, including reservations that permit cancelations.
When selecting a reservation, the
consumer is provided with the cancel policy associated with each reservation.
In
this case, the consumer selected a reservation that provided greater savings
and less flexibility.
Attached
hereto is a copy of the consumer’s contract page authorizing the terms and
conditions of the purchase, incluing the following cancel policy:
Cancel Policy - We
understand that your travel plans may change. That's why Priceline doesn't
charge you a change or cancel fee. Any cancellation received within 3 days
prior to arrival date will incur the first night charge. Failure to arrive at
your hotel will be treated as a No-Show and will incur the first night charge
(Hotel policy).


We
apologize for any inconvenient experienced by the consumer and we are sorry that we are unable
to assist the consumer any further in this situation.






Sincerely,
N. D[redacted]
Executive Offices
[redacted] Hartford Hotel &
Suites
?? ??
[redacted]
Your Room: 1 King Bed Special Deal - 1 King Bed, Non-Smoking,
Pillowtop Bed, 42 Inch
Led Television, Microwave And Refrigerator, Sofabed, Full
Breakfast
Room sleeps 2 adults
Flexible Cancellation
Check In: Mon, Feb 29, 2016
Check Out: Wed, Mar 02, 2016
Rooms: 1 room for 2
nights
Room Rate: C$143.77 per
room/night
Taxes & Fees: C$38.98
Room Total: C$326.52
Guest Info (Room 1)
[redacted]
Billing Info
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]0
Credit Card Info ? ?
XXXXXXXXXXXXXXXXXXX
Expiration Date and Security Code
By tapping Book Now, I agree to the Booking Conditions, T erms and Conditions, and
Privacy Policy
Booking Conditions â ¸
Book Now
IMPORTANT INFO PAGE
?
View taxes & f ees ?
Guest name and billing name are the same
Canada
Send me email deals
T axes and Fees
Amount: C$38.98
Prices are in CAD.
Night ly Rat es
Mon, (02/29): C$138.01
Tue, (03/01): C$149.53
Cancel
Policy
We understand that your travel plans may change. That's
why priceline doesn't charge you a
change or cancel fee. Any cancellation received within 3
days prior to arrival date will incur
the first night charge. Failure to arrive at your hotel
will be treated as a No-Show and will
incur the first night charge (Hotel policy).
About -Star Hotels
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
BOOKING CONDITIONS
Rate Description: Websaver - Full pre-payment required upon booking
Negotiated Special Details:
Limited time offer. Discounted rate!
â null
Offer Details: Negotiated Specials may be limited to certain
dates and subject to availability.
Cancel Policy: We understand that your travel plans may change. That's why
priceline doesn't
charge you a change or cancel fee. Any cancellation
received within 3 days prior to arrival
date will incur the first night charge. Failure to arrive
at your hotel will be treated as a No-
Show and will incur the first night charge (Hotel
policy).
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If
you don't
check-in to the hotel on the first day of your reservation and
you do not alert the hotel in
advance, the remaining portion of your reservation will be
canceled and you will not be
entitled to a refund.
Your credit card is charged the total cost above at time of
purchase. Prices and room
availability are not guaranteed until full payment is received.
All rooms are booked for double occupancy (i.e. 2 adults) and accommodations for more
than two adults are not guaranteed.
The reservation holder must present a valid photo ID and credit
card at check-in. The credit
card is required for any additional hotel specific service fees
or incidental charges or fees
that may be charged by the hotel to the customer at checkout.
These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls
or minibar charges) and are
not included in the room rate.
Trip
Num # 1[redacted]
Trip
was submitted on # 02/28/2016 00:42:54

Our third party cruise company has told us they have addressed this issue. If the customer desires to provide additional feedback then they will need to call us for further discussion.  Thanks.

Dear [redacted],  In reference to the above noted complaint, which I filed on 7/13/15, it appears has been resolved! On Saturday, July 18th, at approximately 1:00 pm, I received a call from Mr. [redacted], from Priceline's executive office. He acknowledged and addressed the complaint in detail,...

and then stated that he will extend a full refund, and since my reservation was set-up as four separate reservations, he had to address them one by one.  He did mention that it could take several business days until it would be recorded as a credit to my [redacted] card, but I will receive full credit for the initial transaction. It was obvious to me that he was well prepared and had reviewed the complaint in detail, having made a number of comments in review of my stated complaint.  In reference to the complaint, whereby I state that I had contacted the [redacted] hotel directly to request their policy for cancellations, he acknowledged that he too had done the same.  And after having spoken with a gal named [redacted] at the hotel, he told me she confirmed what I had been told, that their policy was one of 24 hour notification.  He also noted that the Priceline entity with whom I had placed the reservations was 'Choose-A-Room'. I want to thank you and the Revdex.com of [redacted] for all you've done, and the professional way in which my complaint was filed and handled.  To say the least, I'm very pleased with the outcome!  By the way, I tried to send you this email on Saturday and Sunday, but received a notification that your website was under a weekend update and couldn't be accessed until later.  However, we were away from Sunday afternoon until late yesterday, thus the reason for your receiving this just today. Thank you again,  [redacted]
 [redacted]
 [redacted]
 [redacted]

I am writing you today regarding your rental car reservation with [redacted] Corporation under Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I am sorry for any confusion regarding your rental car charges....

  We have researched your issue with [redacted] Corporation and confirmed that you were charged $165.85 during booking[redacted] confirmed that this prepayment applied and was deducted from your final bill as indicated on the attached receipt. The additional amount that you were charged for $143.11 is a result of a vehicle upgrade that you accepted at the rental counter. Since these charges are valid, I regret to advise tha[redacted] Corporation is unable to process any refunds. Should you have any additional questions about the charges, please contact [redacted] Customer Service Department at [redacted]   I hope you found my reply helpful.   Sincerely,   [redacted]  Executive Offices

I am in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond.
We are sorry that the consumer is not satisfied with the
location of his/her Express Deals hotel room accommodations at the [redacted], located at...

[redacted]
Priceline tells consumer that we will find a room in a hotel
willing to agree to your offer price in the shaded area displayed on the
priceline.com website for the consumer's selected area(s).
We have confirmed that the [redacted] is located in the
shaded area of the mapping guidelines for the city area labeled [redacted]
·       
Priceline hotel participants are major national brands or quality
independent hotels. We screen participating hotels carefully and update our
information constantly to ensure you always receive quality accommodations. We will find you a room in a hotel willing to agree to your price in
the shaded area.
Consumers who prefer to stay in a particular location or property have the
option to visit our Published Price service, and choose his/her preferred hotel
and location from a list of competitive prices across a wide range of hotels.
Again, we appreciate the opportunity to clarify the matter.
Sincerely,
[redacted]
priceline.com
 
 
EXPRESS
DEALS
 
5-Star
Hotel in the [redacted]
Your room: 1 King Bed - Superior Room With City View - Free
Wifi, Kitchenette
Amenities: Pet Friendly, Business Center, Restaurant, Internet,
Swimming Pool,
Gym/Spa
Guest Score: 8+
Check In: T hu, Aug 27, 2015
Check Out: Mon, Aug 31, 2015
Rooms: 1 room for 4
nights
Room Rate: $86.00 per
room/night
Taxes & Fees: $62.76
Room Total: $406.76
Hotel Fee: $129.92
(Due at hotel)
Total Price: $536.68
Have a promo code?
Guest Info (Room 1)
[redacted]
Billing Info
Andrew
[redacted]
Credit Card Info ? ? ? ?
XXXXXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
View taxes, f ees & cancellation
policy ?
Guest name and billing name are the same
United States
Send me email deals
T axes and Fees
Amount: $62.76
Prices are in USD.
Cancel Policy
This rate cannot be cancelled, changed or transferred. Refunds
are not allowed.
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
BOOKING CONDITIONS
I agree to the Terms
& Conditions, Privacy Policy, and Booking Conditions below. â ² â ¼
All rooms will accommodate up to 2 pe ople . Special requests (including pre fe re nce s for smoking
or non-smoking rooms ) s hould be re que s te d through your
confirme d hote l and cannot be
guarante e d by Price line .
Re s e rvation is guarante e d for arrival on the confirme d che
ck-in date only. If you do not che ck-in on
the firs t day of your re s e rvation and you do not ale rt the
hote l in advance , the remaining portion of
your re s e rvation will be cance le d and you will not be e
ntitle d to a re fund.
The hote l that is booke d may or may not be one that you have s
e e n during a hote l s e arch on
price line . Any s orting or filte ring options pre vious ly us
e d will not apply to this re que s t.
Mandatory Fe e : This hote l charge s an additional $32.48 pe r
room pe r night. This fe e will be
charge d to you dire ctly by the hote l. Mandatory fe e s are
not optional and typically cove r items
s uch as re s ort fe e s , e ne rgy charge s or s afe fe e s .
The amount of the charge is s ubje ct to change .
The re s e rvation holde r mus t pre s e nt a valid photo ID and
cre dit card at che ck-in. The cre dit card is
re quire d for any additional hote l s pe cific s e rvice fe e s
or incide ntal charge s or fe e s that may be
charge d by the hote l to the cus tome r at che ckout. The s e charges may be mandatory (e .g., re s ort
fe e s ) or optional (parking, phone calls or minibar charge s )
and are not include d in your offe r price .
Hote l rooms purchas e d through price line are not e ligible
for fre que nt trave le r points , upgrade s ,
vouche rs , or othe r dis counts and ince ntive s .
If your re que s t is acce pte d, Price line will imme diate ly
charge your cre dit card the total cos t of your
s tay. Rooms purchas e d through price line cannot be cance lle
d, change d or trans fe rre d and re funds
are not allowe d. If your re que s t is not acce pte d, your cre
dit card will not be charge d. Price s are not
guarante e d until purchas e is comple te .
Trip
Num # [redacted]
Trip
was submitted on # 08/12/2015 01:36:38

[redacted]   Thank you for your email.   I apologize; however, we are unable to view the attachments on your email.   We called the hotel again and they advised that they have no record that you called them. They advised that you were tagged as a "no show" so the reservation can no longer be used. However, the hotel agreed to just charge for the first night and refund the remaining 5 nights of your reservation. We processed a refund in the amount of 666.60 USD which is equivalent to the remaining 5 nights of your hotel reservation. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

Dear Mr. [redacted],
Thank you for taking the time to contact us regarding your reservation with [redacted] Rent a Car for Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
We understand that you found a less...

expensive rate for the same exact itinerary from [redacted].com. We reviewed your information and verified that when you spoke with our Customer Service agent, the rate displayed on the partner's website is $175.20. We apologize; however, since the rate was higher as compared to your original booking, we cannot process a refund of the difference in rate.
We are sorry we did not provide you the answers you were looking for and we thank you for your time.
Sincerely,
Frich A[redacted]
Executive Offices

I have received the
consumer’s additional comments.  As you requested, we have again reviewed
this matter to see if we overlooked anything that might support a more
favorable conclusion. Unfortunately, there is nothing we can add to what has
already been stated in our previous correspondence. We are sorry that we are
unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
Executive Offices

Please close this complaint. We have conducted a thorough review and provided the customer with a complete and accurate response. Thank you.

Dear [redacted]
 
Thank you for contacting us regarding your reservation at
the [redacted] booked under Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are...

requesting a
refund on a past hotel reservation. We reviewed your reservation details and
confirmed the reservation was not a fraudulent purchase. We are sorry if you
did not intend on booking a reservation; however, your request is
non-changeable, non-refundable and non-transferable.
 
Thank you for choosing to email us today. I hope you
found my reply helpful! Please email us again if you need anything else. 
 
Sincerely,
 
Teddi C[redacted]
Executive Offices