Stahl Construction Company

RE:
rentalcars.com  Account Number: [redacted]
 
 
According to the consumer, she/he purchased a reservation with
[redacted].
 
Priceline does not have access to purchases made directly with
rentalcars.com.
 
Please contact [redacted]...

directly for any assistance relating
to [redacted] purchases.
 
[redacted], Operations Director at: [redacted]
 
Website:
www.
rentalcars.com
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Website:
[redacted]
 
E – [redacted]
** [redacted]
** [redacted]
** [redacted]

Hi. Please see our response to the customer below. Thanks. [redacted]Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in...

our Executive Offices. We understand your concern about the brand and the rating of your hotel. We provide hotel chain examples for illustration of what you may expect when choosing a star level. However; we also indicated that the brands shown are only examples and may not be a part of our program. Every hotel is different and not all hotels within a certain chain have the same star level rating. We apologize that you were unhappy with your hotel accommodations. We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, décor, etc. We are sorry to hear that your hotel fell short of this expectation during your stay. We verified that you were able to use the booking for the entire 2 nights. We have also been informed that you have disputed the transaction with your credit card company. We suggest that you contact your bank directly to verify the status of your dispute. We apologize; however, we will be unable to refund your reservation. We appreciate your feedback and will contact the appropriate people at the hotel to share your concerns. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely,[redacted]
[redacted]

We are contacting you today regarding your [redacted] Airlines reservation for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   Your tickets have two (2) free check bags. We have contacted [redacted]...

Airlines and we were advised that you have exceeded the allowable check bag allowance. We have presented the [redacted] Airlines Baggage Policy to you in the Contract page that each bags should be at maximum weight of 50 lbs (23 kg) and an overall size of 62 inches (157 cm) when you total length + width + height. Because of this, we regret to inform you that we will not be able to process a refund.   Thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

The customer was contacted via phone. The hotel is rated consistently with other sites. However, we are offering a one-time exception to cancel for a full refund. The customer agreed and received a full refund of $331.72.  Sincerely,[redacted]Executive Offices

Revdex.com, Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
The consumer selected an [redacted] flight itinerary from a list of available flight options. According to
the consumer,...

he was unexpectedly charged a baggage fee of 30 Euro by [redacted] for a checked bag.
 
Please note that baggage rules,
regulations, and fees fluctuate and vary dependent upon many factors, therefore Priceline
tells consumers to verify the actual fees directly with your airline prior to travel.
 
·       
Allowance and fee amounts
listed are not guaranteed and are subject to change by the airline. Fees
displayed are based on the unrestricted coach, business and/or first class
airfares and may apply each time you check-in baggage. Actual fees may differ
in certain circumstances, including but not limited to fare type
paid, whether you pay the fee at the airport or on your airline's website, your
frequent flyer status and cabin class. Be sure to verify the actual fees with
your airline(s) before you travel.
Attached hereto is a copy of the
consumer’s initialed contract page authorizing the terms
and conditions of his selected reservation, including the baggage disclosure
listed under the summary of charges.
Baggage fees
are not included in your trip cost.
I hope you find this information helpful and
appreciate the opportunity to clarify.
 
Sincerely,
[redacted]
priceline.com
 
This contract for request number
[redacted] was originally initialled on Sun Mar 8 13:32:48 EDT 2015




Your Trip Summary























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Departing Flight Information - Wednesday, April 8, 2015




Flight 1723
1h 40m, 424 mi

From[redacted]
[redacted]
Departs: 12:35 PM

To[redacted]
[redacted]
Arrives: 2:15 PM

AircraftAirbus
A320 (Jet)
Economy/Coach Class










Select Seat


Returning Flight Information - Monday, April 13, 2015




Flight 1822
1h 30m, 424 mi

From[redacted]
[redacted]
Departs: 3:55 PM

To[redacted]
[redacted]
Arrives: 5:25 PM

AircraftAirbus
A321 (Jet)
Economy/Coach Class










Select Seat


Passenger
Names and Flight Preferences
Please enter passenger
name(s) exactly as they appear on a driver's license or other
official photo ID.Passengers under the age of
15 must be accompanied by an adult. Note: Meal and seat
preferences are not guaranteed.
If you already have a priceline profile and would like to
acess your stored flight preferences, click here to
sign in.
Adult Passenger 1:Under 18?

1.    
First Name:



[redacted]

2.    
Middle Name:



3.    
Last Name:



[redacted]
4.     
Suffix:



--


5.     
1.     
Frequent Flyer Number:[redacted]
Frequence Plus



2.     
Meal Preference:



Vegetarian Vegan

3.     
Seat Preference:



Aisle Seat

4.     
Please provide your TSA Secure Flight information now. Learn more.
1.     
Date of Birth:[redacted]
2.     
Gender:Male
Infants:
Number
of unticketed passengers under age 2:
0
Summary of Charges



























Airline Ticket Cost:

$52.50 per ticket

Airline Ticket Taxes & Fees:

$134.20 per ticket

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$186.70

Total Trip Cost:
(All prices are in US dollars)

$186.70

Baggage fees
are not included in your trip cost.

Important Information






















•

Ticket is non-refundable and
changes are not permitted. Please read the important fare rules and restrictions.

•

Fares are not guaranteed until
purchased.

•

If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservation. No refunds will be granted for the unused portion of your
trip.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to
check-in. If you are traveling outside Germany, all travelers will need a valid passport and you may also need to show additional documentation at your destination
and/or in connecting countries.



 










Initial Here:
**



I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy.


Baggage fees
are not included in your trip cost.











Baggage Fee Information
Listed below is the baggage fee
policy for the carrier(s) in your selected itinerary. Baggage fees are not
included in your trip cost and are the traveler's responsibility to pay to
the airline directly. Actual fees may differ under certain guidelines,
including whether you pay fees at the airport or online, your frequent
flyer status and your cabin class. Please review carefully.
[redacted]

 






[redacted] Baggage Policy
Please note that, unless
otherwise noted, baggage fees below are quoted in EUR and are based on a
maximum weight of 50 lbs (23 kg) and an overall size of 62 inches (158
cm) when you total length + width + height.

























































Economy/Coach Class Travelers

Travel Between (To or From)

Baggage Allowance and Fees

United
States/Canada

[redacted]

1st Bag: Free
2nd Bag: $100 USD

[redacted]

Up to Two Bags Free

[redacted]

1st Bag: Free
2nd Bag: $100 USD

Europe

[redacted]

1st Bag: Free
2nd Bag: ?70

[redacted]

1st Bag: Free
2nd Bag: $100

[redacted]

1st Bag: Free
2nd Bag: ?75

[redacted]

1st Bag: Free
2nd Bag: ?75

Within [redacted]

1st Bag: Free
2nd Bag: ?70

Within the [redacted]

1st Bag: Free
2nd Bag: ?55

 









First and Business Class Travelers

3 free bags
weighing no more than 70 lbs (32 kg) each La Premiere travel.
2 free bags weighing no more than 50 lbs (23 kg) each for Affaires
travel.

 









Carry-on Bags

1 bag and 1 personal
item at no extra charge.

Carry-on bags
and personal items must fit into the overhead bin or under the seat in
front of you and in most cases may not exceed 45 linear inches (114 cm)
in combined length, width and height, including any handles and wheels.
Depending upon size of the aircraft , carry-on bags that fit the allowed
size restrictions may be gate checked, during the boarding process and
returned upon deplaning.
Allowance and fee amounts listed
are not guaranteed and are subject to change by the airline. Fees
displayed are based on the unrestricted coach, business and/or first
class airfares and may apply each time you check-in baggage. Actual fees
may differ in certain circumstances, including but not limited to fare
type paid, whether you pay the fee at the airport or on your airline's
website, your frequent flyer status and cabin class. Be sure to verify the
actual fees with your airline(s) before you travel.
To confirm baggage fees for your reservation or for
information on additional, overweight, or oversized bags, fare-type based
baggage fees or if your confirmed class or itinerary is not shown, click
here to visit the airline's website.
Optional Services such as pre-reserved or priority seating,
in-flight entertainment, Wi-Fi, pets, dining, etc. vary by airline and
flight. Information on which optional services are available on your
flight, and fees for such services, can be reviewed by visiting your
airline website; click here to visit the airline's website.


 

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We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, the hotel you received is not one of the listed samples on our website and you would like to be refunded.   We provide hotel chain examples for...

illustration of what you may expect when choosing a star level. We do indicate that the brands shown are only examples and may not be a part of our program. Every hotel is different and not all hotels within a certain chain have the same star level rating. We checked other websites and verified that the hotel is rated consistently as a 3 star property with good guest ratings.   The reservation that you purchased is truly restricted which is non-changeable, non-cancelable and non-refundable. We called the hotel to request for exception; however, they did not allow a refund. We apologize; however, we are unable to refund your reservation.   We apologize for the inconvenience and thank you for your time.   Sincerely, [redacted] Executive Offices

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">The refund for 68.52 USD was issued on June
10, 2016.

Complaint: [redacted]
I am rejecting this response because:
This is the same nonsensical response I've received two times.  Canned drivel from a cubicle.  This is nothing more than a bait and switch operation.  THIS IS NOT A FOUR STAR HOTEL.  Its best if you quit peddling that.  
Sincerely,
[redacted]

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that are requesting for a refund of the reservation as there were changes with your plans.   We apologize for the confusion when you booked this reservation. We...

see that the rate you purchased is a restricted rate and was not supposed to be cancelled or refunded, as stipulated on your contract. We have reached out to our  hotel partner and they provided us an exception to the no-cancel policy. They will let us cancel your reservation for a full refund. However, we reviewed our records and determined that we received notification from your bank on October  17, 2017 that you have disputed this transaction. This effectively reversed the sale and initiated the chargeback process between your bank, the card company and Priceline. Because of this, we have to wait for the chargeback process  to complete.   We apologize for any inconvenience and thank you for your patience while we work to resolve your concerns.   Sincerely,   Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.  We have contacted the hotel and have been advised that they do not have availability for two beds, however are able to accommodate this room type with one king bed and a roll-away bed for the third guest at an additional fee of $35.00 per night, which Priceline has offered to reimburse the consumer for the cost of the roll-a-way bed. The consumer was also offered the option to cancel the reservation, however declined this option.
We are sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
priceline.com
This checkout page for trip number [redacted] was submitted on 2015-08-04 17:29:04
[redacted]
Guest Rating: 8.4 / 10
[redacted]
Distances are calculated in a straight line from point to point6.3 miles from [redacted] Airport ([redacted])
Check-In: Fri, Sep 18, 2015Check-Out: Thu, Sep 24, 2015Nights:  6 NightsRooms:  1 RoomPersons:  3 Adults
Room 1: [redacted]
Room Type: Resort View Leisure; Two Beds Requested
Flight Details
Departing Flight Information - Friday, Sep 18, 2015
[redacted]5hr 30m, 2413 mi
Departs:[redacted]9:00 AM
Arrives:[redacted] Airport ([redacted] Airport[redacted], **11:30 AM
0 Stops[redacted]Economy/Coach
Returning Flight Information - Thursday, Sep 24, 2015
[redacted]5hr 17m, 2413 mi
Departs:[redacted] Airport ([redacted] Airport[redacted], **1:50 PM
Arrives:[redacted] Airport ([redacted] Airport[redacted]10:07 PM
0 Stops[redacted]Economy/Coach
Passenger and Ticket Information
Passenger 1:
[redacted]
Passenger 2:
[redacted]
Passenger 3:
[redacted]
Ticket Type:
Electronic Tickets will be issued for this flight
Summary of Charges
Room 1:
[redacted]
Nights:
6
Priceline charges for 3 people:
$3256.83 ($1085.61/pp) Charged by Priceline today when you book.
Important Information
Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
Your hotel reservation is guaranteed for arrival on the confirmed check-in date.
The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.
Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
Seat requests and meal preferences cannot be guaranteed. Fares are not guaranteed until purchased.
You will be issued electronic flight tickets. Remember to bring a valid government issued photo ID with you to check-in. If you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries
If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. No refunds will be granted for the unused portion of your trip.
This vacation package is subject to the cancel/change policy as defined by our travel partners.
Please agree to Priceline's terms and conditions
I have read, accept and agree to abide by the Booking Conditions, Terms and Conditions, and Privacy Policy.
Important Information
Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
You will be issued electronic flight tickets. Remember to bring a valid government issued photo ID with you to check-in. If you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries
This vacation package is subject to the cancel/change policy as defined by our travel partners.
Please agree to Priceline's terms and conditions
I have read, accept and agree to abide by the Booking Conditions, Terms and Conditions, and Privacy Policy.
The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.
Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
Your hotel reservation is guaranteed for arrival on the confirmed check-in date.
Seat requests and meal preferences cannot be guaranteed. Fares are not guaranteed until purchased.
You will be issued electronic flight tickets. Remember to bring a valid government issued photo ID with you to check-in. If you are traveling outside the US, all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries
If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. No refunds will be granted for the unused portion of your trip.

Complaint: [redacted]
I am rejecting this response because:The amount of the refund doesn't justify ruining a couples wedding night. When we spoke with people on the phone they were rude and non-responsive. $53 means little to me and I've yet to even get an apology... 
Sincerely,
[redacted]

Dear Mr. [redacted],
 
Thank you for taking the time to contact us regarding your vacation package reservation under Request Number [redacted].
 
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
 
We understand your...

concern about the bedtype for the hotel portion of your reservation with the [redacted]. We have reviewed your reservation in our system, and our records indicate that you selected a roomtype that states the following during the request process: Resort View Leisure; two beds requested.
 
We have contacted the hotel to verify if they can confirm your roomtype for two beds; however, they advised that they do not have availability for two beds, and that they can only accommodate this roomtype with one king bed. They advised that this room can be occupied by three adults.
They added that you may request for a roll-away for an additional fee of
$35.00 per night.
 
If you decide that you would like to cancel your room accommodations, we can offer an exception to issue a full refund for the hotel portion of your reservation; however, you need to inform us by September 14, 2015.
We are no longer able to cancel the room after that time.
 
We are unable to guarantee the same rate and availability of rooms if you decide to cancel and rebook your hotel reservation.
 
If you would like to keep your hotel reservation with the one king bed and pay the $35.00 per night hotel fee for a roll-away, we can check with our management team if we can process a reimbursement of this additional fee.
 
Please reply to this email as soon as possible with your decision so we can further assist you.
 
We look forward to hear from you.
 
Sincerely,
 
Nico T[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
Priceline should stop marketing itself as a company that provides cheaper rates to consumers. The only reason I used Priceline to book a room was because of the following message on the priceline website: " Priceline.com is an American company and a commercial website that claims to help users obtain discount rates for travel-related purchases such as airline tickets and hotel stays." I received a higher rate through Priceline than I would've been charged if I had booked a room at the hotel directly. I did not receive a discount rate nor did I save any money booking a hotel room through Priceline.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:We have contacted this business "[redacted].com" at [redacted] and [redacted]more than 6 times and was brushed off and bounced around everytime.Also [redacted].com is a Subsidiary of Priceline.com !!Also if they want customers to call European phone numbers at UK times, They should have to pay for the calls! These numbers did not have to be called to book the reservations for the carwhen they took our money, So why should they be used all of a sudden now??I Want My Refund Now..No More Excuses!
Sincerely,
[redacted]

This matter refers to [redacted] or [redacted] Rewards booking and not priceline.com.
The consumer/Bureay must conatct [redacted] directly for any assistance.
[redacted]
 
By Phone
###-###-####
By Mail
[redacted]

Dear Mr. [redacted],
We are contacting you today regarding your vacation
package reservation for Trip Number [redacted].
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
selected the [redacted]...

Resort's All-Inclusive reservation. We apologize
for the inconvenience. We contacted the hotel and verified that the guaranteed
reservation is not All Inclusive. Should you wish to change the reservation,
the hotel will charge $55 per person per night. This change may be done
directly with the hotel. Once the changes have been made, and the hotel has
charged you with the upgrade fees, we would like to request for a copy of the
receipt.
You may [redacted]d the receipt as an attachment in reply to
this email. The attachment needs to be a PDF or JPG file no larger than 2MB.
Also, you may [redacted]d it to fax number ###-###-####. Once we have the receipt, we
will verify the charge and process a refund for the appropriate amount.
Please be advised that the reservation is guaranteed to
be All Inclusive for up to 5 adults only as requested on this package
reservation.
We apologize for the inconvenience and hope you found
this information helpful.
Sincerely,
Zadhy [redacted]
Executive Offices








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Complaint: [redacted]
I am rejecting this response because: I never agreed nor initialed on the page indicating the price charged. I agreed only to the terms of $24.00 per day. I only submitted my credit card information and only initialed on the page stating the price details of $24.00 a day. Never did I initial, agree, or input my payment information on the page agreeing to $34.00 a day. If the business claims otherwise I would like the page uploaded for viewing to provide proof. Sincerely,
[redacted]l [redacted]

*
[redacted]
I am rejecting this response because:The company is delaying resolution due to a pending credit card dispute.
Sincerely,
[redacted]

A [redacted] representative reached out directly to the customer to discuss this matter. Sincerely, Executive Office

Complaint: [redacted]
I am rejecting this response because:the issue has not been resolved
Sincerely,
[redacted]