Stahl Construction Company

Dear [redacted]
 
We are contacting you today regarding your reservation at
the [redacted] for Trip Number [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
have some...

issues during your stay at the hotel. We apologize that you were
unhappy with your hotel accommodations. We evaluate each participating hotel on
many different criteria, including cleanliness, guest satisfaction, d?cor, etc.
We are sorry to hear that your hotel fell short of this expectation during your
stay. We appreciate your feedback.
 
We see that your issue has already been resolved by one
of our Customer Relations representatives. A refund for $46.43 was processed on
April 14, 2016. We will issue a refund to your bank within one business day.
Your bank will then post it to your account and their
processing time varies, so please check with them if you do not see the refund
in your account within a few days.
 
[redacted], we do value your loyalty. The property was
forwarded to our Hotel Team for review. As an apology for the inconvenience, we
would like to offer a 30% Hotel Coupon that can be towards an Express Deals
reservation. This compensation is not intended to place a value on your
experience. It is meant to emphasize our commitment to you as our customer
 
Coupon Code: [redacted]
Expiry Date: April 7, 2017
 
Priceline Coupon Terms & Conditions
This offer is from priceline.com? and is available for
use on priceline.com? only. Coupon must be used in a single transaction. In the
event the entire face value of the coupon is not used no residual value
applies. Coupon applies to the room subtotal only. Taxes and fees are charged
on the pre-coupon price. Coupons are valid for a limited time only. You must
enter a qualifying promotion code on the Payment page to receive the discount.
Discounts will be reflected in the Summary of Charges prior to purchase.
Priceline reserves the right to modify or cancel coupons at any time. The
promotion is limited to one coupon per customer. Offer may be subject to
redemption limits.
 
We apologize for the inconvenience and hope you found
this information helpful.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. We
reviewed your reservation and verified that the hotel has an average guest rating of 7.2. This rating is based on actual reviews from customers
who have booked on our site and stayed at the hotel. We assess each property on
many different criteria, including cleanliness, guest satisfaction, decor, etc. Our hotel ratings are actually stricter
than  other national rating companies and
we are confident that the hotel will work to exceed their expectations. We also
verified that the [redacted] l is rated consistently as a 4 star
property.
[redacted]
- 4 stars |
[redacted] - 4
stars |
[redacted] - 4
stars |
We are sorry
that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Our record indicates that a refund in the amount of 156.10 USD was
issued on March 11, 2016. 











3/21/2016






Complaint

Priceline advertised a 750 on board credit for signing up for a cruise before a certain date. I did. I had to fill out another form before a certain date. I did. When I got email confirmation the words "up to" magically appeared before the 750! In the end I got nothing. The cruise line simply washed...

their hands and blamed priceline. THIS IS CLEARLY A SCAM.







Desired Resolution

That Priceline promises to stop scamming, and advertize truthfully, and follow through with their promises. If they want to reimbuse my on board spending, it amounted to approx 300 dollars. That however is not as important as stopping their scams.

Consumer Business Dialog

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you intended to apply your $250 Cruise Coupon to this reservation; however, you inadvertently booked it with a 5% coupon code only. You are now requesting that we...

apply your Cruise Coupon Discount to your reservation. After careful review, we came to a decision to provide the $250 discount you are requesting. Please be reminded that your $250 Cruise Coupon applies to the room subtotal only. Taxes and fees are charged on the pre-coupon price. Also, we see that a 5% discount did apply to your reservation. This will be deducted to the $250 Cruise Coupon. Below is the computation for the discount that will be applied to your reservation: ** Cruise coupon discount $250.00 - $17.50 this is the 5% discount applied = $232.50 Remaining cruise discount. The additional applied discount will have your total room and tax to $193.96 (Total Priceline Charge $426.46 - $232.50 Remaining Cruise Discount). The discount will appear as a refund to your account. The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days. We apologize for any inconvenience and thank you for giving us the opportunity to assist you. Sincerely,Executive Offices

Revdex.com, Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
The consumer selected an [redacted] flight itinerary from a list of available flight options. According to
the consumer,...

he was unexpectedly charged a baggage fee of 30 Euro by [redacted] for a checked bag.
 
Please note that baggage rules,
regulations, and fees fluctuate and vary dependent upon many factors, therefore Priceline
tells consumers to verify the actual fees directly with your airline prior to travel.
 
·       
Allowance and fee amounts
listed are not guaranteed and are subject to change by the airline. Fees
displayed are based on the unrestricted coach, business and/or first class
airfares and may apply each time you check-in baggage. Actual fees may differ
in certain circumstances, including but not limited to fare type
paid, whether you pay the fee at the airport or on your airline's website, your
frequent flyer status and cabin class. Be sure to verify the actual fees with
your airline(s) before you travel.
Attached hereto is a copy of the
consumer’s initialed contract page authorizing the terms
and conditions of his selected reservation, including the baggage disclosure
listed under the summary of charges.
Baggage fees
are not included in your trip cost.
I hope you find this information helpful and
appreciate the opportunity to clarify.
 
Sincerely,
[redacted]
priceline.com
 
This contract for request number
[redacted] was originally initialled on Sun Mar 8 13:32:48 EDT 2015




Your Trip Summary























Name Your Own Price and Save Cash

We have a
one-way flight available that will save you cash. Enter an offer and we will
see if an airline accepts your offer.
Total
charges, including taxes and fees,are displayed on the following
page.


Preview Offer

































Departing Flight Information - Wednesday, April 8, 2015




Flight 1723
1h 40m, 424 mi

From[redacted]
[redacted]
Departs: 12:35 PM

To[redacted]
[redacted]
Arrives: 2:15 PM

AircraftAirbus
A320 (Jet)
Economy/Coach Class










Select Seat


Returning Flight Information - Monday, April 13, 2015




Flight 1822
1h 30m, 424 mi

From[redacted]
[redacted]
Departs: 3:55 PM

To[redacted]
[redacted]
Arrives: 5:25 PM

AircraftAirbus
A321 (Jet)
Economy/Coach Class










Select Seat


Passenger
Names and Flight Preferences
Please enter passenger
name(s) exactly as they appear on a driver's license or other
official photo ID.Passengers under the age of
15 must be accompanied by an adult. Note: Meal and seat
preferences are not guaranteed.
If you already have a priceline profile and would like to
acess your stored flight preferences, click here to
sign in.
Adult Passenger 1:Under 18?

1.    
First Name:



[redacted]

2.    
Middle Name:



3.    
Last Name:



[redacted]
4.     
Suffix:



--


5.     
1.     
Frequent Flyer Number:[redacted]
Frequence Plus



2.     
Meal Preference:



Vegetarian Vegan

3.     
Seat Preference:



Aisle Seat

4.     
Please provide your TSA Secure Flight information now. Learn more.
1.     
Date of Birth:[redacted]
2.     
Gender:Male
Infants:
Number
of unticketed passengers under age 2:
0
Summary of Charges



























Airline Ticket Cost:

$52.50 per ticket

Airline Ticket Taxes & Fees:

$134.20 per ticket

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$186.70

Total Trip Cost:
(All prices are in US dollars)

$186.70

Baggage fees
are not included in your trip cost.

Important Information






















•

Ticket is non-refundable and
changes are not permitted. Please read the important fare rules and restrictions.

•

Fares are not guaranteed until
purchased.

•

If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservation. No refunds will be granted for the unused portion of your
trip.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to
check-in. If you are traveling outside Germany, all travelers will need a valid passport and you may also need to show additional documentation at your destination
and/or in connecting countries.



 










Initial Here:
**



I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy.


Baggage fees
are not included in your trip cost.











Baggage Fee Information
Listed below is the baggage fee
policy for the carrier(s) in your selected itinerary. Baggage fees are not
included in your trip cost and are the traveler's responsibility to pay to
the airline directly. Actual fees may differ under certain guidelines,
including whether you pay fees at the airport or online, your frequent
flyer status and your cabin class. Please review carefully.
[redacted]

 






[redacted] Baggage Policy
Please note that, unless
otherwise noted, baggage fees below are quoted in EUR and are based on a
maximum weight of 50 lbs (23 kg) and an overall size of 62 inches (158
cm) when you total length + width + height.

























































Economy/Coach Class Travelers

Travel Between (To or From)

Baggage Allowance and Fees

United
States/Canada

[redacted]

1st Bag: Free
2nd Bag: $100 USD

[redacted]

Up to Two Bags Free

[redacted]

1st Bag: Free
2nd Bag: $100 USD

Europe

[redacted]

1st Bag: Free
2nd Bag: ?70

[redacted]

1st Bag: Free
2nd Bag: $100

[redacted]

1st Bag: Free
2nd Bag: ?75

[redacted]

1st Bag: Free
2nd Bag: ?75

Within [redacted]

1st Bag: Free
2nd Bag: ?70

Within the [redacted]

1st Bag: Free
2nd Bag: ?55

 









First and Business Class Travelers

3 free bags
weighing no more than 70 lbs (32 kg) each La Premiere travel.
2 free bags weighing no more than 50 lbs (23 kg) each for Affaires
travel.

 









Carry-on Bags

1 bag and 1 personal
item at no extra charge.

Carry-on bags
and personal items must fit into the overhead bin or under the seat in
front of you and in most cases may not exceed 45 linear inches (114 cm)
in combined length, width and height, including any handles and wheels.
Depending upon size of the aircraft , carry-on bags that fit the allowed
size restrictions may be gate checked, during the boarding process and
returned upon deplaning.
Allowance and fee amounts listed
are not guaranteed and are subject to change by the airline. Fees
displayed are based on the unrestricted coach, business and/or first
class airfares and may apply each time you check-in baggage. Actual fees
may differ in certain circumstances, including but not limited to fare
type paid, whether you pay the fee at the airport or on your airline's
website, your frequent flyer status and cabin class. Be sure to verify the
actual fees with your airline(s) before you travel.
To confirm baggage fees for your reservation or for
information on additional, overweight, or oversized bags, fare-type based
baggage fees or if your confirmed class or itinerary is not shown, click
here to visit the airline's website.
Optional Services such as pre-reserved or priority seating,
in-flight entertainment, Wi-Fi, pets, dining, etc. vary by airline and
flight. Information on which optional services are available on your
flight, and fees for such services, can be reviewed by visiting your
airline website; click here to visit the airline's website.


 

Top of Form



Bottom of Form







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Window

I understand that you are not satisfied with the resolution that was provided. I did review your case again and I apologize; however, we are truly unable to refund your reservation. As for a future discount, I understand that you already received a 10% coupon code. We do hope you give us another opportunity to serve you better in the future. Although you already received one, I'd like to offer you another. It would be for a 20% off your next Express Deals hotel booking. When you're ready to use it, just shop for a qualifying Express Deals hotel and apply the following coupon code on the Summary of Charges page prior to buying your hotel room: [redacted] . This coupon code is valid on or before 12/31/2018. I hope you find this information helpful. Sincerely,Executive Offices

Complaint: [redacted]
I am rejecting this response because:We have contacted this business "[redacted].com" at [redacted] and [redacted]more than 6 times and was brushed off and bounced around everytime.Also [redacted].com is a Subsidiary of Priceline.com !!Also if they want customers to call European phone numbers at UK times, They should have to pay for the calls! These numbers did not have to be called to book the reservations for the carwhen they took our money, So why should they be used all of a sudden now??I Want My Refund Now..No More Excuses!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:the issue has not been resolved
Sincerely,
[redacted]

[redacted]   I am sending this email to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you were seeking a compensation because your confirmed hotel was unable to accommodate you since they were fully booked on your day of...

check-in.   In order to research and respond to your situation, please respond to this email with any additional information you can provide to help us locate your request in our system. Your priceline.com trip number, the phone number and email address entered during booking, the names that the request was made under and any relevant dates would be extremely helpful.   I apologize for any inconvenience and hope to hear from you.   Sincerely,   [redacted] Executive Offices

In order to locate the referenced reservations and review this matter, please provide the 11 digit Priceline request number, as well as the email address that was provided at the time of purchase.
Thank you,
N D[redacted]
Priceline.com

Complaint: [redacted]
I am rejecting this response because:  I have told them now 4 times that I am not requesting a refund, I am requesting a credit.   They keep asserting I am requesting a refund.  It appears they don't even read my responses and just shoot back canned responses.  Also, they have requested my medical records to even look at my claim.  I don't understand how this is ethical or legal.  My medical incident in December is private and protected.
Sincerely,
[redacted]

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">This reservation has been canceled and a refund for $707.94 was issued on March 5, 2016.

Dear Ms. [redacted],
Thank you for contacting us regarding your reservation at the [redacted], A [redacted] Hotel booked under Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand the wrong price was entered per...

night on your reservation.
We reviewed your reservation details and confirmed you resubmitted your offer on the mobile web. When submitting an offer, we provide customers a price bar to adjust the desired amount per night. We also provided you with a contract page to verify the information provided is correct. We are sorry if you did not intend on submitting your request at the price listed per night; however, your reservation is non-changeable, non-refundable and non-transferable.
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
Sincerely,
Teddi C[redacted]
Executive Offices

We understand that you have issues with the rental car portion of this trip reservation.   We apologize for the confusion. The counter will not find the payment for your reservation because [redacted] Rent a Car bills Priceline for all bookings in a particular billing period. This means that by the...

time that you picked up the vehicle, Priceline was not yet billed by [redacted] Rent a Car for the period where your reservation was included. Usually, we receive the bill for all reservations booked with [redacted] Rent a Car after the scheduled drop off date.   Our records show that the rate you purchased for the rental car portion of this trip is non-changeable, non-cancelable and non-refundable even if the reservation is not used. Because of your issue, we have contacted [redacted] Rent a Car and they verified that you were able to pick up the vehicle for this reservation. We are unable to process a refund for this rental car reservation.   In case that you were charged by [redacted] Rent a Car for the cost of this rental car reservation, we can research this further once you send us the receipt showing the amount that you paid with [redacted] Rent a Car for this booking. Please send the receipt as an attachment using PDF or JPG format and be sure that it is no larger than 2MB. Any attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account.   We are sorry we did not provide you the answers you were looking for and I hope you find this information helpful.   Sincerely, Executive Offices

Hello. Please see the response below that we have sent to our customer. Thanks. D[redacted] Thank you for taking the time to contact us regarding your vacation package for [redacted] We are writing to let you know that we received your Revdex.com concern...

in our Executive Offices. We further reviewed your issue with our Travel Services team and verified that your reservation was not affected by the hurricane Matthew at the time your reservation was refunded upon your agreement. The airline portion of your package was refunded minus a $200.00 cancellation fee per ticket. We contacted your airlines directly; however, they are unwilling to process a refund of the remaining amount. We apologize for the inconvenience. We filed a request via the airline's website to see if an exception can be made. However; there is no guarantee that the cancellation fee will be waived. You may contacted the airline directly to check the status of the request. Their phone number is: [redacted] Your record locator number is [redacted] We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, [redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because: the hotel staff are con artist.     When someone returns the keys and states that they can't stay here, how can this equate to staying the whole time? 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] Hotel for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you would...

like to cancel this reservation.   We are sorry to learn about your brother's medical condition. In order for us to research this further, please send us your brother's medical certificate an official letterhead with the following details:   1. The doctor or hospital's name and phone number. 2. The date of visit or consultation. 3. The nature of illness. 4. The patient's name.   Please send it as an attachment using PDF or JPG format and be sure that it is no larger than 2MB. Any attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account.   We look forward to assisting you and resolving your issue.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:  I replied to this message.   Priceline Trip Number: [redacted] Email - [redacted]
Sincerely,
[redacted]

Dear Mr. [redacted],
Thank you for taking the time to contact us regarding your hotel reservation at the Intercontinental Milwaukee booked under Trip Number [redacted]50.
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we...

understand, you are requesting a full refund for this reservation as you stated you booked for a 4 1/2 star hotel; however, was provided a 4 star property.
After review of your concern we did find that your original offer was for a 4 1/2 star property; however, that offer was not accepted. In order to resubmit and offer you must change your request and we show that the agreed star rating of the hotel was changed to 4 stars. Prior to submitting any request a contact page is presented and as stated in your Revdex.com concern the 4 star rating was shown. When you agreed to continue with the offer you agreed to those terms and we are sorry if you were not happy with the hotel you were provided; however, we will be unable to provide you with the full refund that you are requesting.
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
Sincerely,
Bryan B[redacted]
Executive Offices