Stahl Construction Company

Please close this case as our original reply was complete and accurate and there is no other options that we can offer to the customer.  Thanks.

I understand that you are not satisfied with the resolution that was provided. I did review your case again and I apologize; however, we are truly unable to refund your reservation. As for a future discount, I understand that you already received a 10% coupon code. We do hope you give us another opportunity to serve you better in the future. Although you already received one, I'd like to offer you another. It would be for a 20% off your next Express Deals hotel booking. When you're ready to use it, just shop for a qualifying Express Deals hotel and apply the following coupon code on the Summary of Charges page prior to buying your hotel room: [redacted] . This coupon code is valid on or before 12/31/2018. I hope you find this information helpful. Sincerely,Executive Offices

Complaint: [redacted]
I am rejecting this response because:  I replied to this message.   Priceline Trip Number: [redacted] Email - [redacted]
Sincerely,
[redacted]

Our record indicates that this matter has been addressed with the consumer.
A refund  in the amount of $[redacted] will be issued back to the consumer’s credit card.
 
Sincerely,
N D[redacted]
Priceine.com

Our record indicates that this matter has been addressed to the satisfaction of the consumer.
Sincerely,
N D[redacted]
Priceine.com

Hello. Please see the response below that we have sent to our customer. Thanks. D[redacted] Thank you for taking the time to contact us regarding your vacation package for [redacted] We are writing to let you know that we received your Revdex.com concern...

in our Executive Offices. We further reviewed your issue with our Travel Services team and verified that your reservation was not affected by the hurricane Matthew at the time your reservation was refunded upon your agreement. The airline portion of your package was refunded minus a $200.00 cancellation fee per ticket. We contacted your airlines directly; however, they are unwilling to process a refund of the remaining amount. We apologize for the inconvenience. We filed a request via the airline's website to see if an exception can be made. However; there is no guarantee that the cancellation fee will be waived. You may contacted the airline directly to check the status of the request. Their phone number is: [redacted] Your record locator number is [redacted] We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, [redacted]Executive Offices

Dear [redacted]
Thank you for taking the time to contact us regarding your hotel reservation at the Americinn Hotel & Suites [redacted] Ne for Trip Number [redacted]I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.We...

understand that you have issues with this hotel reservation.In order for us to research this further, please send the screenshot of the lower rate found of $141.02, taxes inclusive, as an attachment using PDF or JPG format and be sure that it is no larger than 2MB. Any attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account. We look forward to assisting you and resolving your issue.Sincerely,Jenn H[redacted]Executive Offices

I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion.  We contacted the property concerning
the consumer’s claims and we were advised that they did not receive any
complaints or issues reported during the guest’s stay. As a gesture of
goodwill, Priceline provided a refund equal to 20% of the purchase.  A refund in the amount of $142.28 was issued
on May 13, 2016. The consumer may contact the bank directly to inquire about
the status of the refund.
 I am sorry
that Priceline is unable to assist the consumer any further in this situation. The consumer/Bureau may contact the property directly for further assistance.
 
Sincerely,
N. D'Angelo
Executive
Services

Complaint: [redacted]
I am rejecting this response...

because:
Priceline.com was in a contract with me.  I paid $39.42 for them to coordinate a car, at the agreed time and location.  I paid $39.42 and did not have access to that money, when Pricline.com fell through on the contract.  Priceline.com did not coordinate the rental car, they simple held my money for several days.Every single rental counter at the airport (and several of their satellite locations) was without cars to be rented.  I was stranded at the airport and having to decide what meetings and appointments I was going to have to cancel the next day explaining to them that Priceline.com fell through on their contract.  I, by pure luck, found a replacement rental car (that was briefly available) on my own accord, but I paid Priceline.com to do this, and they agreed by taking my money and giving me a confirmation number... but they failed to follow through.  I did not put a deposit on lucking into a rental car, which I would have to find.  If I wanted to just give $40 to people to hold onto for me, I would have to make that choice with careful thought... but that is not what this contract was about.I can't imagine that they would be okay walking into a restaurant, paying for a meal food, then finding out right at the time you are picking up your fork, that not only would they Not be fed, but they would have to wait a week to get their money back... and then incorporate all the appointments that were getting cancelled and rescheduled.I was incredibly inconvenienced, AND out $40 for about a week, AND
ended up having to pay more than twice that, to accomplish what
Priceline.com was paid to do, and miserably failed.  I'm not okay with them simply refunding my money.  That was only the first step of what is needed to rectify this situation.  They need to pick up the tab on the bill for the replacement car.
Sincerely,
[redacted]

RevDex.com, Inc.
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of $267.63 has
been issued.
Sincerely,
[redacted]
Priceine.com

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted] [redacted] Page for Trip Number
[redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. I am sorry to...

learn
that you are not happy with the hotel you received. As I understand, you felt
the star rating assigned to your hotel was not accurate.
 
The hotel chains listed in the Star Level descriptions
are for example only and do not necessarily reflect hotels that participate in
the Priceline's Express Deal program. Keep in mind that not all properties
under a single chain will hold the same star level rating. While we may offer
the name of a hotel chain as an example for a specific star rating, individual
properties within that chain may actually have a higher or lower star rating
based on the actual quality of that property.
 
We have researched to find that this hotel does meet our
expectations for the star rating selected on our website. Our competitors also
rate this hotel as follows:
 
[redacted]
[redacted]
[redacted]
 
[redacted]
[redacted]
[redacted]
 
[redacted]
[redacted]
[redacted]
*
[redacted]
[redacted]
[redacted] [redacted]
 
In addition, guests who have previously stayed at this
hotel have told us how much they enjoyed their stay by sending us positive
reviews about the overall quality, cleanliness, location, and amenities. This
hotel has an Overall Guest Rating of 8.5 out of 10 on The Priceline Scorecard.
You can review the Overall Rating as well as real
traveler?s reviews for this hotel on our website.
 
Per our Quality Experience Guarantee, your hotel has been
star-rated by priceline according to our rigorous rating system. This means
that our hotel staff has researched your hotel, reviewed customer comments and
compared star ratings assigned by other rating services. The hotel you get will
meet Priceline's strict quality standards.
 
Under normal circumstances, your Express Deal reservation
is restricted and it is not supposed to be changed or cancelled. I have reached
out to our hotel partner and they are currently allowing a one-time exception.
They are allowing us to cancel the reservation with no
penalty as long as we cancel it as soon as possible, at least 3 days before
your check-in date.  After that time we
will be unable to offer a cancellation even with a fee. For your reference,
your scheduled check-in date is Saturday, April 16, 2016.
 
If you wish to proceed with the above option, please
reply to this email with your decision.
 
I apologize for the inconvenience and look forward to
hearing from you soon.
 
Sincerely,
 
Berna A[redacted]
Executive Offices
  








Read More Customer Complaints:

377
378
379
>
>>


$(function () {
$('.complaint-block a[data-toggle=collapse]').click(function () {
$(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text'));
});
$('.complaint-block .collapse').collapse({
toggle: false
});
$.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) {
$(value).text($(value).attr('data-close-text'));
})
});

Dear Ms. [redacted],
Thank you for contacting us regarding your reservation at
the [redacted] booked under Trip Number [redacted].
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting...

a
refund on the unused night of your reservation.
We contacted the hotel and spoke with Kevin, the Front
Desk Manager. He advised us that since 2 of the 3 nights were used, no refund
could be issued back to priceline for the unused night. We are sorry if you
were unhappy with your past hotel stay; however, since the hotel is not willing
to offer a refund back to priceline, we are unable to issue a partial refund
back to your account as requested. Your reservation is non-changeable,
non-refundable and non-transferable.
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
Sincerely,
Teddi C[redacted]
Executive Offices

Dear [redacted]
 
Thank you for taking the tim to contact us regarding your
hotel reservation at the Princes Square Hotel for Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices.
 
We understand that you have issues with this hotel
reservation.
 
We see that your issue has already been resolved by one
of our Customer Relations representatives. You opted to keep the reservation
for a 20% refund. A refund request for 1,174.84 CNY (20% of the total cost of
this
reservation) was submitted to our management team for
review. This process can take up to 14 days. Once the refund is approved, we
will issue a refund to your bank within one business day. Your bank will then
post it to your account. The bank processing time varies so please check with
them if you do not see it in your account within a few days.
 
Should you require additional assistance with your
Priceline Hotel Reservation, please feel free to reply to this e-mail.
 
We apologize for the inconvenience and I hope you find my
reply helpful.
 
 
Sincerely,
 
Jenn H[redacted]
Executive Offices

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">This reservation has been canceled and a refund for $707.94 was issued on March 5, 2016.

From: [redacted] Sent: Wednesday, June 15, 2016 2:38 PM To: Revdex.com <[email protected]> Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]   Hi I'm writing in reference to my complaint I...

did get through to someone on priceline still dis satisfied but I did confirm my hotel reservations this time.. You can remove the compliant I will just settle with it being resolved

Complaint: [redacted]
I am rejecting this response because: YOUR COMPANY IS RIDICULOUS. Are you even reading these messages? You issued a refund to a PAYPAL account that does not exist anymore. YOU DIDN'T ISSUE THE REFUND TO A CREDIT CARD. The refund bounced back to your company, Priceline. I have called paypal multiple times in regards to this issue, and they have reiterated multiple times that they do not have the refund because there exists no account for you to refund it to. I even spoke with your (PRICELINE's) representative on the phone, and they told me they needed to forward the issue to accounting. Your company has a serious issue with communication - both with the customer and within your own departments. Furthermore, you consistently blame your in-competencies on 3rd parties... such as me or paypal. And for the tenth time, I used PAYPAL, not a credit card. Clearly this has caused a ton of confusion within your company. Jesus.
Sincerely,
Jeremy Mau

Dear Mr. [redacted],
 
We are contacting you today regarding your reservation at
the [redacted] for Request Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand,...

you
would like to be refunded for the reservation because the hotel is not one of
sample hotels on our website and due to a previous bad experience.
 
We have reviewed this concern and verified that the hotel
is rated consistently as a 2.5 star property with an average guest rating of
6.9.
We also verified that your reservation has been canceled
and a full refund in the amount of $55.91 was processed back to your card last
May 17, 2015. Please contact your bank directly if you don't see the refund
posted to your account within the next few days.
 
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:  I have told them now 4 times that I am not requesting a refund, I am requesting a credit.   They keep asserting I am requesting a refund.  It appears they don't even read my responses and just shoot back canned responses.  Also, they have requested my medical records to even look at my claim.  I don't understand how this is ethical or legal.  My medical incident in December is private and protected.
Sincerely,
[redacted]

I have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. We are sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
N. D’[redacted]
Executive Offices

Hello.  Please see the response below that we have emailed to our customer.  Thanks. [redacted]
*Thank you for taking the time to contact us regarding your reservation at the Holiday Inn [redacted]e for Trip Number [redacted] We are writing to...

let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are requesting for a credit as you were unable to use the reservation due to your wife’s illness. We hope that she is better now.  We reviewed your concern with your confirmed hotel. We apologize that we are unable to provide the credit/refund you are requesting. The reservation you purchased, per contract, is non refundable, and the hotel’s record is showing that it was used.  We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, [redacted]Executive Offices