Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because:
Priceline should stop marketing itself as a company that provides cheaper rates to consumers. The only reason I used Priceline to book a room was because of the following message on the priceline website: " Priceline.com is an American company and a commercial website that claims to help users obtain discount rates for travel-related purchases such as airline tickets and hotel stays." I received a higher rate through Priceline than I would've been charged if I had booked a room at the hotel directly. I did not receive a discount rate nor did I save any money booking a hotel room through Priceline.
Sincerely,
[redacted]

I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence.  Once the consumer initiates
a credit card dispute with the intent not to pay for an authorized purchase and
the bank withdraws the funds from priceline outside the terms of this agreement,
the reservation is cancelled. Additionally, the consumer states that Priceline
failed to acknowledge that the reservation was canceled due to the credit card
dispute and states:  “Priceline
is failing to acknowledge that they canceled the reservation.” The
consumer included the following correspondence from Priceline in his/her Revdex.com inquiry:
 
Dear [redacted],
Thank you for taking the time to contact
us regarding your reservation with [redacted] for Request Number [redacted]. We understand that you have tried to use the tickets; however, you were
advised that it was cancelled due to a dispute. Please be advised that the
reservation is automatically cancelled once a dispute is initiated and we
cannot reinstate the reservation. We truly wish that we can process
a refund; however, your reservation is non-changeable and non-refundable. The
reservation remains subject to the policy agreed upon booking and we cannot
issue any refund even if the tickets were not used. We apologize for any
inconvenience and hope you find this information helpful.
Sincerely,
[redacted]
C. Customer Relations Specialist
 
We
are sorry that we are unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com

We understand that you had been provided a hotel which is higher that the star rated that you requested and that you found a cheaper rate for the same exact itinerary. We indicated prior booking that your reservation will be confirmed with an equal or higher star level than originally...

requested. In addition, our Best Price Guarantee can only be applied up until midnight the day before your check-in date. We apologize if we are unable to refund your booking. However, we can offer you a 15% coupon for a future Express Deal hotel purchase. The coupon is valid until September 31, 2018, 11:59 PM. This is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs.   Your Coupon Code: [redacted]   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely, [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: I did receive the same response directly from Priceline and forwarded that to the Revdex.com.  As you can see by the response from them, they continue to say that the hotel refused to allow a refund.  That is a flat out lie.  I went to the hotel and used the second room on our reservation.  I gave them copies of the response from Priceline and contacted their corporate offices also.  The owner, [redacted] nor anyone at that hotel, never received a call from Priceline.  They continue to say they have a recording of the call but will not allow me to hear it.  I have asked that they three way call the hotel and they refuse.  I again, spoke with the hotel owner today and she is very upset about the way Priceline is dealing with this and is going to contact her corporate offices too.Can a business just flat out lie like this?
Sincerely,
[redacted]

Dear [redacted]Thank you for taking the time to contact us regarding your reservation with [redacted] Rent a Car for Trip Number [redacted].We are writing to let you know that we received your Revdex.com concern in our Executive Offices.We understand your concern about being confirmed for...

a higher rate. We reviewed your reservation and verified that we provided an alternative option that stated we could get you a rental car reservation for $32.00 per day since we could not find a travel partner to accept your $26.00 bid. We listed the new price on your contract page that you reviewed prior to accepting the new offer. When we find a travel partner willing to accept your request we immediately book the reservation in order to secure the rate. We sent a separate email of your contract page for your review. We apologize; however, your reservation is restricted and it cannot be changed, cancelled or refunded.We are sorry we did not provide you the answer that you are looking for and we thank you for your time.Sincerely,Frich A[redacted]

We have contacted the customer regarding this complaint.

Please close this case as our original reply was complete and accurate and there is no other options that we can offer to the customer.  Thanks.

From: [redacted] Sent: Wednesday, June 15, 2016 2:38 PM To: Revdex.com <[email protected]> Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]   Hi I'm writing in reference to my complaint I...

did get through to someone on priceline still dis satisfied but I did confirm my hotel reservations this time.. You can remove the compliant I will just settle with it being resolved

I was trying to call you once again to relay the information from [redacted]   I was told by [redacted], representative from [redacted] Airlines, that they had charged your parents one (1) check bag because your parents have two (2) carry-on bags, a hand bag and one (1) backpack. [redacted] Airlines allows carry-on bags and personal items that must fit into the overhead bin or under the seat in front of you and in most cases may not exceed 45 linear inches (114 cm) in combined length, width and height, including any handles and wheels. Depending upon size of the aircraft , carry-on bags that fit the allowed size restrictions may be gate checked, during the boarding process and returned upon deplaning. However, they do not consider a backpack as personal item, that is why they charge your parents equivalent to $175.00 as one (1) check bag.   We regret to inform you that [redacted] Airlines nor us cannot refund the checked bag charge.   Thank you once again, Mr. [redacted], for taking the time to notify us of this situation. We look forward to serving you again soon.   Thank you for choosing Priceline.com for your travel needs!     Best Regards,   [redacted] Executive Offices

Dear Ms. [redacted],
Thank you for contacting us regarding your reservation at
the [redacted] booked under Trip Number [redacted].
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting...

a
refund on the unused night of your reservation.
We contacted the hotel and spoke with Kevin, the Front
Desk Manager. He advised us that since 2 of the 3 nights were used, no refund
could be issued back to priceline for the unused night. We are sorry if you
were unhappy with your past hotel stay; however, since the hotel is not willing
to offer a refund back to priceline, we are unable to issue a partial refund
back to your account as requested. Your reservation is non-changeable,
non-refundable and non-transferable.
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
Sincerely,
Teddi C[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response...

because:
Priceline.com was in a contract with me.  I paid $39.42 for them to coordinate a car, at the agreed time and location.  I paid $39.42 and did not have access to that money, when Pricline.com fell through on the contract.  Priceline.com did not coordinate the rental car, they simple held my money for several days.Every single rental counter at the airport (and several of their satellite locations) was without cars to be rented.  I was stranded at the airport and having to decide what meetings and appointments I was going to have to cancel the next day explaining to them that Priceline.com fell through on their contract.  I, by pure luck, found a replacement rental car (that was briefly available) on my own accord, but I paid Priceline.com to do this, and they agreed by taking my money and giving me a confirmation number... but they failed to follow through.  I did not put a deposit on lucking into a rental car, which I would have to find.  If I wanted to just give $40 to people to hold onto for me, I would have to make that choice with careful thought... but that is not what this contract was about.I can't imagine that they would be okay walking into a restaurant, paying for a meal food, then finding out right at the time you are picking up your fork, that not only would they Not be fed, but they would have to wait a week to get their money back... and then incorporate all the appointments that were getting cancelled and rescheduled.I was incredibly inconvenienced, AND out $40 for about a week, AND
ended up having to pay more than twice that, to accomplish what
Priceline.com was paid to do, and miserably failed.  I'm not okay with them simply refunding my money.  That was only the first step of what is needed to rectify this situation.  They need to pick up the tab on the bill for the replacement car.
Sincerely,
[redacted]

Dear [redacted]
Thank you for taking the time to contact us regarding your hotel reservation at the Americinn Hotel & Suites [redacted] Ne for Trip Number [redacted]I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.We...

understand that you have issues with this hotel reservation.In order for us to research this further, please send the screenshot of the lower rate found of $141.02, taxes inclusive, as an attachment using PDF or JPG format and be sure that it is no larger than 2MB. Any attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account. We look forward to assisting you and resolving your issue.Sincerely,Jenn H[redacted]Executive Offices

We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, the hotel you received is not one of the listed samples on our website and you would like to be refunded.   We provide hotel chain examples for...

illustration of what you may expect when choosing a star level. We do indicate that the brands shown are only examples and may not be a part of our program. Every hotel is different and not all hotels within a certain chain have the same star level rating. We checked other websites and verified that the hotel is rated consistently as a 3 star property with good guest ratings.   The reservation that you purchased is truly restricted which is non-changeable, non-cancelable and non-refundable. We called the hotel to request for exception; however, they did not allow a refund. We apologize; however, we are unable to refund your reservation.   We apologize for the inconvenience and thank you for your time.   Sincerely, [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]Not sure what you do not understand, the complaint is about deceptive advertising tactics, not getting refunded for a cancelled night. in fact the hotel in question, stepped up and refunded me the difference. But it does not take away from the fact your advertising makes you appear as the cheaper choice. Due to the currency exchange

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
 
We are sorry that the consumer was not satisfied with the quality of the two star Express Deals accommodations at the [redacted] Front Central located at...

[redacted]
 
Our record indicates that upon check-in on August 8, 2015, when the guest advised the front desk representative that she was not satisfied with the quality of the hotel, the hotel representative offered the guest the option to cancel the reservation. However, the customer declined this option.
 
On August 10, 2015, post travel; the customer contacted Priceline's Customer Service to request a refund for this booking. Priceline contacted the property concerning the guest’s refund request and we were advised that a refund is no longer available because the guest stayed at the property and used the reservation. The consumer/Bureau may contact the hotel directly for any further assistance.
 
Phone Number:
  [redacted]
 Fax Number:
  [redacted]
 
 
We are sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:
This is the same nonsensical response I've received two times.  Canned drivel from a cubicle.  This is nothing more than a bait and switch operation.  THIS IS NOT A FOUR STAR HOTEL.  Its best if you quit peddling that.  
Sincerely,
[redacted]

Hello. Please see the response below that we have sent to our customer. [redacted] Thank you for contacting us regarding your reservation at the [redacted]n booked under Trip Number [redacted] We are sorry that you were unable to use your reservation as...

requested. We verified a cancellation was completed on your reservation, and a full refund in the amount of $80.95 was issued back to your credit card on Feb. 15, 2017. I hope you found my reply helpful! Please email us again if you need anything else. Sincerely, [redacted]Executive Offices[redacted]   Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted]   We are sorry that you were unable to use your reservation as requested. We verified a cancellation was completed on your reservation, and a full refund in the amount of $80.95 was issued back to your credit card on Feb. 15, 2017.   I hope you found my reply helpful! Please email us again if you need anything else.   Sincerely,  
[redacted] Executive Offices

Dear Mr. [redacted],
 
We are contacting you today regarding your reservation at
the [redacted] for Request Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand,...

you
would like to be refunded for the reservation because the hotel is not one of
sample hotels on our website and due to a previous bad experience.
 
We have reviewed this concern and verified that the hotel
is rated consistently as a 2.5 star property with an average guest rating of
6.9.
We also verified that your reservation has been canceled
and a full refund in the amount of $55.91 was processed back to your card last
May 17, 2015. Please contact your bank directly if you don't see the refund
posted to your account within the next few days.
 
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

RevDex.com, Inc.
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of $267.63 has
been issued.
Sincerely,
[redacted]
Priceine.com

Complaint: [redacted]
I am rejecting this response because: I understand what the policy stated and it would be correct if I had made the reservation on Saturday but I made it on Sunday so there is no way it could be cancelled on saturday.
Sincerely,
[redacted]