Stahl Construction Company

We have contacted the customer regarding this complaint.

Dear Mr. C[redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted] And [redacted] for Trip Number
[redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive...

Offices.
 
We understand that you did not want to request a casino
hotel. Prior booking, we provide selections on our website for our customer's
to choose whether they would want a casino hotel or not. We reviewed your issue
and made a decision to offer a one-time exception. A refund request in the
amount of $53.03 was submitted to our management team.
Once approved, the refund may take place in 14 days.
 
Thank you for giving us the opportunity to assist you and
we thank you for your time.
 
Sincerely,
 
Frich Ad[redacted]
Executive Offices

Dear Ms. [redacted]
 
Thank you for taking the time to contact us regarding
your rental car reservation with [redacted] Corporation under Trip Number
[redacted]
 
I am writing to let you know that we have received your
Revdex.com complaint in our Executive Offices. I...

understand your
request to cancel the reservation.
 
We work really hard to avoid any confusion when customers
use our website. In order to book a reservation, we require that you review
your reservation details, including the terms and conditions prior to entering
your billing information. Your reservation is prepaid and non-refundable as
stated during the booking process.
 
In addition, we stated prior to purchase that a
refundable security deposit will be required in order to pick up the vehicle.
The amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items.
 
Since you did not have the funds for the security
deposit, we have decided to make an exception to our cancellation policy and
cancelled your reservation with a full refund. This refund for $213.61 was
issued today, September 1, 2016. Your refund will be processed through our
system within one business day. If you need to check the status of your refund
after a few business days, please contact your bank directly to inquire about
their processing time.
 
Again, thank you for reaching out and I hope you found my
reply helpful!
 
 
Sincerely,
 
Nico [redacted]
Executive Offices

Dear Mr. [redacted],
Thank you for taking the time to contact us regarding your hotel reservation at the Intercontinental Milwaukee booked under Trip Number [redacted]50.
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we...

understand, you are requesting a full refund for this reservation as you stated you booked for a 4 1/2 star hotel; however, was provided a 4 star property.
After review of your concern we did find that your original offer was for a 4 1/2 star property; however, that offer was not accepted. In order to resubmit and offer you must change your request and we show that the agreed star rating of the hotel was changed to 4 stars. Prior to submitting any request a contact page is presented and as stated in your Revdex.com concern the 4 star rating was shown. When you agreed to continue with the offer you agreed to those terms and we are sorry if you were not happy with the hotel you were provided; however, we will be unable to provide you with the full refund that you are requesting.
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
Sincerely,
Bryan B[redacted]
Executive Offices

The customer has been refunded in full.  Sincerely,Executive Offices

I am writing you today regarding your rental car reservation with Hertz Corporation under Trip Number [redacted].   I understand that you are not satisfied with the resolution we provided regarding your Revdex.com complaint. We reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolution. There is nothing we can add to what has already been stated in our previous correspondence.   Although we empathize with your situation, we are truly unable to assist you further in this matter.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: the hotel staff are con artist.     When someone returns the keys and states that they can't stay here, how can this equate to staying the whole time? 
Sincerely,
[redacted]

Hi Revdex.com.  Please see the response to the rejection we have sent the customer.Dear Mr. [redacted], Thank you for taking the time to contact us regarding [redacted]'s reservation at the [redacted] [redacted] for Trip Number [redacted]. We are writing to let you know we received your Revdex.com complaint in our Executive Offices. We apologize for the inconvenience. We understand you are requesting for a full refund of your reservation because the hotel's swimming pool was not available during your stay. We reviewed your information with your confirmed hotel and verified your reservation was used. The hotel will not allow any refunds or compensations. Based on the Hotels cancel policy, this is normally a non-refundable reservation. As a one time exception, a full refund was issued on October 28, 2016 in the amount of87.74 USD. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days. Thank you for the opportunity to assist you and we hope you find this information helpful. Sincerely, Junko A[redacted]Executive Offices

I was trying to call you once again to relay the information from [redacted]   I was told by [redacted], representative from [redacted] Airlines, that they had charged your parents one (1) check bag because your parents have two (2) carry-on bags, a hand bag and one (1) backpack. [redacted] Airlines allows carry-on bags and personal items that must fit into the overhead bin or under the seat in front of you and in most cases may not exceed 45 linear inches (114 cm) in combined length, width and height, including any handles and wheels. Depending upon size of the aircraft , carry-on bags that fit the allowed size restrictions may be gate checked, during the boarding process and returned upon deplaning. However, they do not consider a backpack as personal item, that is why they charge your parents equivalent to $175.00 as one (1) check bag.   We regret to inform you that [redacted] Airlines nor us cannot refund the checked bag charge.   Thank you once again, Mr. [redacted], for taking the time to notify us of this situation. We look forward to serving you again soon.   Thank you for choosing Priceline.com for your travel needs!     Best Regards,   [redacted] Executive Offices

Dear Ms. [redacted],
Thank you for contacting us regarding your reservation at the [redacted], A [redacted] Hotel booked under Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand the wrong price was entered per...

night on your reservation.
We reviewed your reservation details and confirmed you resubmitted your offer on the mobile web. When submitting an offer, we provide customers a price bar to adjust the desired amount per night. We also provided you with a contract page to verify the information provided is correct. We are sorry if you did not intend on submitting your request at the price listed per night; however, your reservation is non-changeable, non-refundable and non-transferable.
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
Sincerely,
Teddi C[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:So for the complaint below I have accepted the resolution on March 8th for the full refund amount as per the message from Revdex.com for the booking that I never stayed. I called Priceline customer service inquiring about the refund and they said they can't do anything and I will have to contact my bank. My bank said they don't see any refund coming to the account for the dollar amount mentioned below. Can you please let me know what's going on with this and when I should see my refund to the credit card otherwise I will be opening another complaint regarding this issue. This is been a nightmare for me dealing with Priceline and Revdex.com seems like no one knows what is going on with this.  My take from the message sent to me from Revdex.com on March 8th is that I'm receiving the full refund but Priceline has a different story. Please advise. Thanks 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I understand what the policy stated and it would be correct if I had made the reservation on Saturday but I made it on Sunday so there is no way it could be cancelled on saturday.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
 
We are sorry that the consumer was not satisfied with the quality of the two star Express Deals accommodations at the [redacted] Front Central located at...

[redacted]
 
Our record indicates that upon check-in on August 8, 2015, when the guest advised the front desk representative that she was not satisfied with the quality of the hotel, the hotel representative offered the guest the option to cancel the reservation. However, the customer declined this option.
 
On August 10, 2015, post travel; the customer contacted Priceline's Customer Service to request a refund for this booking. Priceline contacted the property concerning the guest’s refund request and we were advised that a refund is no longer available because the guest stayed at the property and used the reservation. The consumer/Bureau may contact the hotel directly for any further assistance.
 
Phone Number:
  [redacted]
 Fax Number:
  [redacted]
 
 
We are sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Hello. Please see the response below that we have sent to our customer. [redacted] Thank you for contacting us regarding your reservation at the [redacted]n booked under Trip Number [redacted] We are sorry that you were unable to use your reservation as...

requested. We verified a cancellation was completed on your reservation, and a full refund in the amount of $80.95 was issued back to your credit card on Feb. 15, 2017. I hope you found my reply helpful! Please email us again if you need anything else. Sincerely, [redacted]Executive Offices[redacted]   Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted]   We are sorry that you were unable to use your reservation as requested. We verified a cancellation was completed on your reservation, and a full refund in the amount of $80.95 was issued back to your credit card on Feb. 15, 2017.   I hope you found my reply helpful! Please email us again if you need anything else.   Sincerely,  
[redacted] Executive Offices

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted]. We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand your concern about the hotel's quality. We further reviewed your room details and verified that there was no guarantee of a coffee maker. Furthermore, we verified that there were no complaints received by the hotel about the room where you were checked-in. The hotel is consistently rated and is evaluated of difference criteria. We have documented your experience for future references; however, we can no longer offer further compensation or refund. We appreciate your feedback. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, [redacted]Executive Offices

Please close this case.  We have conducted a complete and thorough review of the customer's complaint and there is no other response or option we can offer him. Thank you.

Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] Hotel for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you would...

like to cancel this reservation.   We are sorry to learn about your brother's medical condition. In order for us to research this further, please send us your brother's medical certificate an official letterhead with the following details:   1. The doctor or hospital's name and phone number. 2. The date of visit or consultation. 3. The nature of illness. 4. The patient's name.   Please send it as an attachment using PDF or JPG format and be sure that it is no larger than 2MB. Any attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account.   We look forward to assisting you and resolving your issue.   Sincerely,   [redacted] Executive Offices

We understand that you had been provided a hotel which is higher that the star rated that you requested and that you found a cheaper rate for the same exact itinerary. We indicated prior booking that your reservation will be confirmed with an equal or higher star level than originally...

requested. In addition, our Best Price Guarantee can only be applied up until midnight the day before your check-in date. We apologize if we are unable to refund your booking. However, we can offer you a 15% coupon for a future Express Deal hotel purchase. The coupon is valid until September 31, 2018, 11:59 PM. This is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs.   Your Coupon Code: [redacted]   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely, [redacted] Executive Offices

We are writing to let you know that we have received your BetterBusiness Bureau concern in our Executive Offices. As we understand, youwould like us to honor the $175.00 per person on board credit.We escalated your issue to our Cruise Department and they advised thatthey will honor the per person on...

board credit on these bookings. Theyalso advised that they are currently in contact with you regarding thisissue. If you need further assistance with your cruise reservation,please feel free to contact us back.We apologize for the inconvenience and thank you for giving us theopportunity to assist you.Sincerely,Executive Offices