Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because: I did receive the same response directly from Priceline and forwarded that to the Revdex.com.  As you can see by the response from them, they continue to say that the hotel refused to allow a refund.  That is a flat out lie.  I went to the hotel and used the second room on our reservation.  I gave them copies of the response from Priceline and contacted their corporate offices also.  The owner, [redacted] nor anyone at that hotel, never received a call from Priceline.  They continue to say they have a recording of the call but will not allow me to hear it.  I have asked that they three way call the hotel and they refuse.  I again, spoke with the hotel owner today and she is very upset about the way Priceline is dealing with this and is going to contact her corporate offices too.Can a business just flat out lie like this?
Sincerely,
[redacted]

In order to locate the referenced reservations and review this matter, please provide the 11 digit Priceline request number, as well as the email address that was provided at the time of purchase.
Thank you,
N D[redacted]
Priceline.com

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding
your hotel reservation at the Flamingo Cancun Resort for Trip Number
[redacted]50.
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
I...

understand that you have issues with this hotel
reservation.
Our records show that the rate you purchased is
non-changeable, non-cancelable and non-refundable. Changing the hotel on this
reservation will not be an option. However, we can cancel the reservation for a
refund instead. Should you wish to cancel this reservation, you may either
respond to this email or call us directly
at: ###-###-#### before March 14, 2016. Cancellation or
refund may not be available after this date. The Executive Office hours are
9:00 a.m.
to 6:00 p.m. Eastern Time, Monday through Saturday. You
will need to enter your Trip Number, which is [redacted]50, when you contact us.
Please note that the number provided above is a United
States phone number and you may incur toll charges when calling from outside
the United States or Canada.
We look forward to assisting you and resolving your
issue.
Sincerely,
Jenn H[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]Not sure what you do not understand, the complaint is about deceptive advertising tactics, not getting refunded for a cancelled night. in fact the hotel in question, stepped up and refunded me the difference. But it does not take away from the fact your advertising makes you appear as the cheaper choice. Due to the currency exchange

Thank you for taking the time to contact us regarding your reservation at the [redacted]nn for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand your concern about...

the area where your hotel is located. We verified that your hotel is within the shaded area of the map that you selected during the booking process. Based on the number of hotels that participate in a program, Priceline may assign a number of hotels to one area. We also contacted your hotel; however, no exception can be made. We apologize; however, your reservation is restricted. It cannot be changed, cancelled or refunded.   I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.   Sincerely,   [redacted] Executive Offices

[redacted]   I am sending this email to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you were seeking a compensation because your confirmed hotel was unable to accommodate you since they were fully booked on your day of...

check-in.   In order to research and respond to your situation, please respond to this email with any additional information you can provide to help us locate your request in our system. Your priceline.com trip number, the phone number and email address entered during booking, the names that the request was made under and any relevant dates would be extremely helpful.   I apologize for any inconvenience and hope to hear from you.   Sincerely,   [redacted] Executive Offices

I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence.  Once the consumer initiates
a credit card dispute with the intent not to pay for an authorized purchase and
the bank withdraws the funds from priceline outside the terms of this agreement,
the reservation is cancelled. Additionally, the consumer states that Priceline
failed to acknowledge that the reservation was canceled due to the credit card
dispute and states:  “Priceline
is failing to acknowledge that they canceled the reservation.” The
consumer included the following correspondence from Priceline in his/her Revdex.com inquiry:
 
Dear [redacted],
Thank you for taking the time to contact
us regarding your reservation with [redacted] for Request Number [redacted]. We understand that you have tried to use the tickets; however, you were
advised that it was cancelled due to a dispute. Please be advised that the
reservation is automatically cancelled once a dispute is initiated and we
cannot reinstate the reservation. We truly wish that we can process
a refund; however, your reservation is non-changeable and non-refundable. The
reservation remains subject to the policy agreed upon booking and we cannot
issue any refund even if the tickets were not used. We apologize for any
inconvenience and hope you find this information helpful.
Sincerely,
[redacted]
C. Customer Relations Specialist
 
We
are sorry that we are unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com

We understand that you have issues with the rental car portion of this trip reservation.   We apologize for the confusion. The counter will not find the payment for your reservation because [redacted] Rent a Car bills Priceline for all bookings in a particular billing period. This means that by the...

time that you picked up the vehicle, Priceline was not yet billed by [redacted] Rent a Car for the period where your reservation was included. Usually, we receive the bill for all reservations booked with [redacted] Rent a Car after the scheduled drop off date.   Our records show that the rate you purchased for the rental car portion of this trip is non-changeable, non-cancelable and non-refundable even if the reservation is not used. Because of your issue, we have contacted [redacted] Rent a Car and they verified that you were able to pick up the vehicle for this reservation. We are unable to process a refund for this rental car reservation.   In case that you were charged by [redacted] Rent a Car for the cost of this rental car reservation, we can research this further once you send us the receipt showing the amount that you paid with [redacted] Rent a Car for this booking. Please send the receipt as an attachment using PDF or JPG format and be sure that it is no larger than 2MB. Any attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account.   We are sorry we did not provide you the answers you were looking for and I hope you find this information helpful.   Sincerely, Executive Offices

Complaint: [redacted]
I am rejecting this response because:I did not change my plans. I have a car booked for a week. I am using the commodity in the timeframe reserved. This is not like an air flight where picking up a later flight would have different a different cost basis. [redacted]'s 24 hold policy for a reservation stems from the fact that their cost basis for utilization of the commodity (car) doesn't start until the car is picked up. IE: If I were to pick up the car a day later they would effectively get 1 less day of revenue. I am however paying for that day, as this is a non-refundable reservation, and priceline.com is keeping this money unfairly. Non-changable as I interpreted it when booking the reservation with priceline.com to me meant moving the reservation to a different time interval (period). This is the most logical interpretation.Sincerely,
[redacted]

Dear [redacted]Thank you for taking the time to contact us regarding your reservation with [redacted] Rent a Car for Trip Number [redacted].We are writing to let you know that we received your Revdex.com concern in our Executive Offices.We understand your concern about being confirmed for...

a higher rate. We reviewed your reservation and verified that we provided an alternative option that stated we could get you a rental car reservation for $32.00 per day since we could not find a travel partner to accept your $26.00 bid. We listed the new price on your contract page that you reviewed prior to accepting the new offer. When we find a travel partner willing to accept your request we immediately book the reservation in order to secure the rate. We sent a separate email of your contract page for your review. We apologize; however, your reservation is restricted and it cannot be changed, cancelled or refunded.We are sorry we did not provide you the answer that you are looking for and we thank you for your time.Sincerely,Frich A[redacted]

Complaint[redacted]
I am rejecting this response because: i provided the PriceLine organization a screen print of where I was able to get a rate lower than the rate they quoted.  Now they say that need to see that screen again.  I can not provide again as 2 days before I check in the rates at the motel have increased.  I attempted to explain that information to the caller from Priceline. i can log into the motel website and book a reservation for 269.99 so from my view Princeline has not honored their guarantee of a lower price.  This issue is not resolved.   
Sincerely,
[redacted]

I have received the consumer’s
additional comments. As you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion.
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence.  Our record confirms that on July 3rd
2015, the consumer selected the purchase of a
non-refundable Express Deals reservation. The consumer then contacted Priceline
requesting to cancel the reservation. The representative informed the consumer
that he/she had selected and authorized the purchase of a non-refundable reservation,
and sorry that we are unable to assist with the requested refund.
Sincerely,
[redacted]
priceline.com

Dear [redacted]
We are contacting you today regarding your airline
reservation for Trip Number [redacted].
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
are requesting for a refund of the...

reservation. Our records indicate that the
reservation was not cancelled because of non-payment, but because you filed a
dispute with your bank. [redacted] received a dispute for the charges of
the ticket from your bank. The ticket is automatically cancelled once a dispute
is initiated. We are sorry but we are unable to process a refund. Please
contact your bank directly for the outcome of the case.
We apologize for the inconvenience and hope you found
this information helpful.
Sincerely,
Zadhy S[redacted]
Executive Offices

Hi. Please see the response below that we sent to our customer: Dear [redacted]
Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] [redacted] - Coliseum under Trip Number [redacted] I am writing to let you know...

that we have received your Revdex.com complaint in our Executive Offices. We are sorry to hear about your loss, and we understand your request for a refund of the fee you were charged to cancel your reservation.  We apologize for any confusion; however, your cancellation policy stated the option to cancel your reservation for a full refund was only available prior to noon on October 12, 2016. Because you booked the reservation after that time, the option to cancel for a full refund was no longer available for the rate that you selected. The cancellation policy was presented to you prior to booking the reservation, and it indicated to us that you agreed to these terms when you chose to proceed with your purchase.  As a compromise, we reached out to our hotel partner to request for an exception on your behalf. I am glad to inform you that we were able to obtain a one-time courtesy from the hotel to refund your cancel fee. The refund for $178.36 will be processed through our system within one business day. If you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time. Thank you for choosing us. Again, please accept our deepest condolences on your loss. Sincerely,
[redacted]
[redacted]HTMLe Offices

Please see the response below that we have sent to our customer.[redacted] Thank you for taking the time to contact us regarding your reservation with [redacted]or Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in...

our Executive Offices. We understand that you are requesting a refund of your Collision Damage Insurance. We reviewed your concern and made a decision to refund your insurance back as goodwill. A refund for $33.00 was issued on November 22, 2016. Your refund has been processed through our system. If you need to check the status of your refund, please contact your bank directly to inquire about their processing time. Thank you for giving us the opportunity to assist you and we thank you for your time. Sincerely, [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted] and find that this resolution is satisfactory to me.
I believe that they should be made to have the USD symbol made larger and more noticeable on all pages as 3 of my friends tried the site, clicking on the [redacted] link, and had to search for the USD symbol. If they aren't trying to scam people of their money then it should be obvious. Thank you for your help in resolving this issue!
Sincerely,
[redacted]

Hi. Please see our response to the customer below. [redacted]  Thank you for taking the time to contact us regarding your reservation with [redacted] Corporation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com rebuttal in our Executive Offices. We apologize that we are unable to apply the Best Price Guarantee to your reservation using an undisclosed rental car booking with [redacted]. As stated on our website, to qualify, the lower price has to be for the same rental car company, car type, rental location, pick-up and drop-off dates and times. With [redacted] we see that for the location they only provide their “Hot Rate Car” program where the rental car partner's is not revealed until after the purchase; therefore, we are unable to verify which car company has provided that low rate.  Again, our apologies that we are unable to provide the resolution you are looking for. Sincerely,  [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:
The [redacted] Hotel does not qualify as a 2.5 star hotel. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  And I would like my money refunded to me as they explained it
Sincerely,
[redacted]

Dear Ms. [redacted],
 
We wanted to take this time to contact you in regards to
your rental reservation with [redacted] Rent a Car booked under Trip Number
[redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices. As we understand,
[redacted] Rent a Car did not release the car since you did not have a credit card
upon pick up. We reviewed your reservation in our system and verified that
prior to booking, you selected the option that the driver will have a credit
card for the refundable deposit required at the rental counter. Please be
advised that debit and credit cards are subject to acceptance by the rental car
company. Some rental companies may allow a debit card to be used for the
deposit at the rental counter, but may apply additional restrictions. Some of
those restrictions could include, but are not limited to:
 
Proof of round trip travel
Local renter restrictions
Residency restrictions
Car class restrictions
Mileage restrictions
Geography/Boundary restrictions
Identity verification (utility bills (not past due) and
most recent pay stub matching address on driver?s license) Proof of insurance
 
We are not able to refund the cancel fee and  sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices