Stahl Construction Company

This reply was sent to the consumer,
and entered into the Revdex.com log, on 5/19/2015. Sorry it was not received.
 
Dear Ms. [redacted],
 
Thank you for contacting us
regarding your airline reservation for Trip Number [redacted].
 
We are writing to let you know
that we...

received your Revdex.com concern in our Executive Offices.
As we understand, you chose to dispute your purchase with your bank/card provider
because the return flight was not convenient for your travel needs, and you are
now requesting a refund or credit for future travel.
 
We have reviewed your reservation
and found that you selected our Name Your Own Price option and agreed to
certain terms and conditions, including the following condition:
 
·       "The airlines will
choose your flight times. Your trip will start between 6 a.m. and 10 p.m. and
you will arrive no later than 12:30 a.m. the next day."
 
Our record shows that you
received an itinerary within the specified time. Your return flight was
scheduled to depart from La Guardia Airport at 6:15 a.m. on May 17, 2015.
 
In addition, your contract also
stated the terms and conditions of your purchase, including the restrictions
that the ticket is non-refundable, non-transferable and non-changeable. By
submitting the request for booking, you indicated that you agree to the terms
and conditions stipulated; and, allowed our system to select the flight times
for you.
 
On February 28, 2015, we received
a message from your bank/card provider advising that the charge was disputed.
Our system automatically cancelled the reservation once the dispute was
initiated, as it is an indication that there is no intention to pay for the
purchase.
 
 
We are sorry that your selected
reservation is non-refundable, and we are unable to reinstate a bank/card disputed
reservation.
 
We are sorry we did not provide
you the answers you were looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Complai[redacted]
I am rejecting this response because: They are lying when they said they contacted the hotel.  We ([redacted] and I together) and talked to the very person (Nancy) that the rep from Price Line "said" he spoke to and she told us that was not what she had told him!  Also, I tried to cancel my stay within the time period and their phone system would not let me in.  They said I canceled at 12:01pm and their cutoff was at 12:00. I had been trying for 2 hours to cancel.  I also spoke this so called rep for 23 minutes complaining and trying to get some answers and it was only about 12:30 when we concluded.  So I know I canceled before the 12:01 time frame that they claimed I did.   I would warn anyone from using this disreputable company as they lie and manufacture ways to keep your money.
Sincerely,
[redacted]

Revdex.com:
A refund should not take so long, but Priceline indicated it may take them 10 business days.  Since I only have 7 calendar days to respond to this complaint, I will respond that I accept the response with a contingency.  I am checking my account daily to see if the refund is processed.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me contingent upon my actual receipt of the refund.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:1. I selected Beachfront/Oceanfront Area but the hotel selected by Priceline.com is one mile away from the beach. 2. I did not see shaded area to the location as priceline mentioned during checkout process. Thank you again for your effort..    
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I never authorized a charge in the amount of $59.60 nor was there ever a conversation with me regarding an additional charge.  That is at best unethical and not in accordance with the disclosure requirement to process a charge.  At no such time did priceline staff read to me a disclosure which I would have had to response with a yes or no.  No company is above the law and therefore I am perplexed as to how you casually responded.  As Vice President of a Credit Union I am painfully aware of what it takes to ensure that we are in compliance with all Regs and State Mandated regulations regarding handling of any payment mode.  Thank you for your response but this is is a company that I will never use again!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: When I was on the phone with their rep. I had the lower price on my screen from priceline. I asked him if I clicked on the price and it was accepted , would cancel the highier price, and he **id he couldn't do it. It seems like i'm getting a run around. 
Sincerely,
[redacted]

Hello.  Please see the reply we have sent to our customer regarding her rejection to our original response. Thanks. [redacted]
*We wanted to take this time to contact you regarding your reservation with [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As we understand, you are not happy with the resolution that was provided and stated that you were not advised prior to booking that the reservation was non-refundable.  We understand that you are not happy with this policy, and we really wish that we could give you the resolution that you are looking for; however, your reservation is truly non-refundable. On the contact page presented prior to purchase it did state, "Free cancellation until 11:29pm EDT on 11/4/2016. After that time standard airline cancellation and change penalties apply [redacted] full fare rules and baggage fees." The 'full fare rules' was a hyper link that is able to be selected showing the full fare rules. For your reference, a copy of the contract page has been sent in a separate e-mail.  We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, [redacted]Executive Offices

Dear Mr. [redacted],
 
We contacting you today regarding your reservation with
[redacted] Rent-A-Car booked under Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. We understand that...

the
rental counter is not at the airport and they had no mid size cars available
when you arrived at the rental counter.
 
We reviewed your reservation and verified that the
location you selected is not at the airport. We provided the rental counter's
address on your contract page that you reviewed and initialed prior to booking.
We also stated on your confirmation email that the vehicle will be picked up at
[redacted]. We also advised on your confirmation email that you
need to contact [redacted] Rent-A-Car directly for any questions regarding your
reservation and provided their phone number.
 
The reservation that you purchased is payable directly to
the rental car company and they only charge your card when the car is picked
up. If there's no cars available, you will have to rent a vehicle from another
company. We apologize; however, we will be unable to process a refund for your
reservation.
 
For your reference, we sent a copy of your contract page
on a separate email.
 
We apologize for any inconvenience and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

Attached hereto is a copy of the consumer’s contract page authorizing the
terms and conditions of the purchase.  The
purchase selected by the consumer offers the following room description.
·      
Room
Description: 2 DOUBLE BEDS NON-SMOKING ROOM WITH
FREE...

BREAKFAST, FREE WI-FI, REFRIGERATOR AND MICROWAVE
This checkout page for trip number
[redacted]66 was submitted on 2016-02-15 12:21:04
Super 8 Romeoville/Bolingbrook
[redacted]
FREE Cancellation until 12:00 PM on 02/18/2016
Freebies:
Free wifi, free breakfast and free parking
Check-In: Fri, Feb 19, 2016
Check-Out: Sat, Feb 20, 2016
Room Type: 2 Double Beds - Nonsmoking Room - Free Breakfast, Free
Wifi, Fridge, Microwave
- Max 2 Guests
Guests: Sleeps up to guests (including children)
Cancellation Policy
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Thursday, February
18th (local hotel time). If you decide to cancel your reservation anytime
between noon on Thursday, February 18th and noon on Friday, February 19th
(local hotel time), the hotel requires payment for the first night's stay. You
will be charged for the first night's stay including taxes and fees. Any
remaining amount will be refunded to you. Refunds or cancellations are not
available after noon local hotel time on your day of arrival (Friday, February
19th).


Summary
of Charges




Room Cost (details)


$54.99




Rooms


1




Nights


1




Room Subtotal


$54.99




Taxes & Fees


$7.89




Total Charges


$62.88


Prices are in USD.
promo cancel policy rate details
Cancellation
Policy
Priceline
will not charge you a change or cancel fee, however this hotel has the
following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Thursday, February
18th (local hotel time). If you decide to cancel your reservation anytime
between noon on Thursday, February 18th and noon on Friday, February 19th
(local hotel time), the hotel requires payment for the first night's stay. You
will be charged for the first night's stay including taxes and fees. Any
remaining amount will be refunded to you. Refunds or cancellations are not
available after noon local hotel time on your day of arrival (Friday, February
19th).
Room Cost
Description
The room
cost displayed in the Summary of Charges is an average per room, per night over
the length of your stay. A complete list of nightly rates for your stay is
shown below.
2 Double
Beds - Nonsmoking Room - Free Breakfast, Free Wifi, Fridge, Microwave
Reservation
Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.


Room 1








Use
this name for all rooms


I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
· 
Room
Description: 2 DOUBLE BEDS NON-SMOKING ROOM
WITH FREE BREAKFAST, FREE WI-FI, REFRIGERATOR AND MICROWAVE
· 
Rate Description: Websaver - Full pre-payment required upon
booking.
· 
Hotel Freebies Details: Free wifi, free breakfast and free
parking
· 
Cancel Policy: Priceline will not charge you a change or cancel
fee, however this hotel has the following cancellation policy: For the room
type you've selected, you can cancel your reservation for a full refund up
until noon on Thursday, February 18th (local hotel time). If you decide to
cancel your reservation anytime between noon on Thursday, February 18th and
noon on Friday, February 19th (local hotel time), the hotel requires payment
for the first night's stay. You will be charged for the first night's stay
including taxes and fees. Any remaining amount will be refunded to you. Refunds
or cancellations are not available after noon local hotel time on your day of
arrival (Friday, February 19th).
· 
All rooms are booked for double occupancy
(i.e. 2 adults) and accommodations for more than two adults are not guaranteed.
· 
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund. Your credit card is charged the total cost above at time of
purchase. Prices and room availability are not guaranteed until full payment is
received.
· 
The reservation holder must present a valid photo ID and credit card at
check-in. The credit card is required for any additional hotel specific service
fees or incidental charges or fees that may be charged by the hotel to the
customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.

Complaint: [redacted]
I am rejecting this response because: this is unacceptable that Priceline is not taking responsibility for a company clearly using their name. This is a runaround. The resolution was through a company identifying themselves as affiliated with Priceline.
Sincerely,
[redacted]

We are contacting you today regarding your reservation at the [redacted] [redacted] booked under Trip Number [redacted].   Thank you for your patience while we research your issue. We checked our records and verified that your reservation is truly non-refundable as...

per cancellation policy. This information was provided on your contract page prior to booking.   As a gesture of goodwill, we made a one time exception to cancel your reservation for a full refund of 229.95 USD. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely, Executive Offices

I have received the consumer’s
additional comments. As you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion.
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence. I am sorry that Priceline
is unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

[redacted]
I am rejecting this response because:  The car was not picked up nor was it returned.  [redacted]l - Dominik was very helpful and even tried to reason with a customer service agent at Priceline.  He has seen this happen many times in the past.  He was very helpful in getting us a vehicle but is it was not through Priceline.  My son in law rented a car under his name and still has it.  I will not be returned until October 15th.   The wording you describe is not clear - it was not understood at the time of booking.  By your response, you are expecting that we have the document interpreted at the time of booking.  Terrible customer service. 
Sincerely,
[redacted]

We are contacting you today regarding your reservation [redacted] - Manchester booked under Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you would like to...

cancel your reservation because the hotel you received doesn't have a pool.   We checked our records and verified that your previous requests were not accepted because we could not find a hotel willing to accept your offer price. We also verified that pool was not guaranteed for your reservation. The guaranteed amenity was provided on your contract page prior to booking.   The reservation that you purchased is truly restricted which is non-cancelable and non-refundable. However, we called the hotel to request for exception and they agreed to cancel your reservation.   If you would like to proceed on canceling your reservation, please contact us directly at [redacted] as soon as possible and before July 27, 2017, because no cancellations will be allowed after this time. The Executive Office hours are 9:00 a.m. to 8:00 p.m. Eastern Time, Monday through Sunday. You will need to enter your Trip number, which is [redacted] when you contact us.   Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.   Please be advised that until we hear back from you, your reservation will remain active.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11631125, and find that this resolution is satisfactory to me.
I accept a full refund. The charge back request from my bank was denied, so please monitor and update me on the refund. Thank you for the consideration and I appreciate the resolution. 
Sincerely,
Brian Miles

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: If you allow someone to use their business card for the initial transaction and it has been authorized, it should not later be rejected by the company when picking up the vehicle. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I believe they have crooked policies and treat their customers terribly. I should not need to disclose the personal reasons why I was unable to use my reservation and I believe they have not only taken advantage of me but of many other people in order to make a quick buck.
Sincerely,
[redacted]

Dear Mr. [redacted],Thank you for taking the time to contact us regarding your reservation with [redacted] Rental for Request Number [redacted].We are writing to let you know that we have received your email in our Executive Offices.We attempted to contact you today in an effort to address your...

concern; however, we were unable to speak with you at the number you provided at the time you booked your reservation.We understand that you need to change the dates of your reservation. The reservation that you purchased is truly restricted which is non changeable, non cancelable and non refundable. This information was provided on the contract page that you reviewed and initialed prior to booking. The rental partner referred you to our company because we booked your reservation and billed you for your rental car reservation. Our contractual agreements with our rental partner prevent us from changing your request. We apologize; however, we will be unable to change the dates of your reservation.For your reference, we sent a copy of your contract page on a separate email.We apologize for the inconvenience and we thank you for your time.Sincerely,[redacted]Executive Offices
This checkout page for trip number [redacted] was submitted on 2015-06-15 14:14:43
 
·       4
·       2
·       AUTO
·       AC
Unlimited Mileage
Compact Car with Unlimited Mileage
Pick-up: [redacted]
Drop-off: [redacted]
Pick-up Date & Time: Wednesday, September 16, 2015, 06:30 PM
Drop-off Date & Time: Wednesday, September 30, 2015, 08:30 AM
Driver Info: [redacted], Age: 25 and over
Rental Car Company:
Total Charges
14 Days at: $21 /day
Total:$392.99
Summary of Charges
Your Price Per Day:
$21 (per day)
Total Rental Days:14
Subtotal:$294
Taxes and Fees: (details)$98.99
Total Charges: $392.99 B[redacted]
[redacted]
 
[redacted]
 
[redacted]
[redacted]
[redacted]
    
Don't Forget Collision Damage Coverage!
Collision Damage Coverage will be offered immediately after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       Provides Primary Coverage
·       Includes cost of repairs
·       Cancel with 100% refund
Important Information
Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com:
·       Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used.
·       If your offer is accepted, we will immediately lock in your reservation and charge your form of payment. If your offer is not accepted, you will not be charged.
·       Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation.
·       Your offer price does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up.
·       The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests.
·       Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. An additional driver can be added at the counter for a fee payable directly to the rental car company.
·       The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit.
·       The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items. Pre-paid cards or cash will not be accepted for the security deposit. If the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returned. If the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned.
Initial Here:
I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.

Hello.  We have called the customer regarding his complaint.  Please see the summary of the issue and resolution offered.  Thanks. [redacted] [redacted] stated the ticket had the incorrect name, and he sent in a copy of his passport after being requested to do so. He was told his...

refund was denied and he would have to rebook a new flight. He indicated he has spoken with [redacted] Airlines who told him he has to call us but when he called us, he was told he had to call the airlines. Notes indicate the ticket is non-refundable. I sent the case to [redacted] for assistance and sent the customer a delay in response. Case was sent to [redacted] for research. It was confirmed that the ticket was non-transferrable and the only option the customer would have is to refund the taxes if allowed by the airlines since the ticket name is incorrect it cannot be exchanged. We were advised the taxes were refundable and customer was contacted by phone. Customer was advised a refund in the amount of $52.86 would be issued back to his credit card for the refundable taxes on the ticket. He was pleased.