Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because:As far as I am concerned, the price quoted by priceline and the final contract from rental car company have different amount. 
Sincerely,
[redacted]

We are contacting you today regarding your reservation [redacted] - Manchester booked under Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you would like to...

cancel your reservation because the hotel you received doesn't have a pool.   We checked our records and verified that your previous requests were not accepted because we could not find a hotel willing to accept your offer price. We also verified that pool was not guaranteed for your reservation. The guaranteed amenity was provided on your contract page prior to booking.   The reservation that you purchased is truly restricted which is non-cancelable and non-refundable. However, we called the hotel to request for exception and they agreed to cancel your reservation.   If you would like to proceed on canceling your reservation, please contact us directly at [redacted] as soon as possible and before July 27, 2017, because no cancellations will be allowed after this time. The Executive Office hours are 9:00 a.m. to 8:00 p.m. Eastern Time, Monday through Sunday. You will need to enter your Trip number, which is [redacted] when you contact us.   Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.   Please be advised that until we hear back from you, your reservation will remain active.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

Hello. Please see the response below that we sent to our customer.  Thanks. Dear Ms. [redacted], Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted]. I am writing to let...

you know that we have received your Revdex.com concern in our Executive Offices. We understand that you would like to be refunded of the cancellation penalty that you were charged when you cancelled one of the rooms on this hotel reservation. Our records show that the rate you purchase does not show "Free Cancellation". Instead, it shows "Flexible Cancellation". The details of the "Flexible Cancellation" policy was presented on the Booking Conditions. When you purchased your reservation, you agreed to those terms and verified that you have read the Important Information, including the Cancellation Policy.  However, as a one-time exception, a refund of the cancellation penalty for $112.34 was issued today, January 11, 2017. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days. In addition, we have received information from the [redacted] that they have charged your card for the room and tax. The [redacted] has agreed to process a refund to your credit card. We have also reviewed the proper guest billing procedures with this hotel property to ensure that this mistake does not occur again. [redacted]
[redacted]
[redacted] The charges to your credit card will be refunded and depending on your billing cycles, you can expect this refund on one of your next two billing statements. I hope you find this information helpful and we thank you for your time. Sincerely, Jenn H[redacted]Executive Offices

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We checked on your concern again to make sure that we did not miss out on anything. We reviewed the hotel and found no recent reports of a bed bug issue. We contacted them and they advised that they did not receive any concerns from you during your stay. We turly wish we could process a refund on your behalf. We have noted your feedback and experience for future references. We apologize; however, your reservation is non-refundable.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time. We checked on your concern again to make sure that we did not miss out on anything. We reviewed the hotel and found no recent reports of a bed bug issue. We contacted them and they advised that they did not receive any concerns from you during your stay. We turly wish we could process a refund on your behalf. We have noted your feedback and experience for future references. We apologize; however, your reservation is non-refundable.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely, Executive Offices

I have received the consumer’s additional comments.  As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, upon careful review of this matter, there is nothing we can add to what has already been stated in our previous correspondence. Fare rules are being governed by the airline. We, as travel agency, are bound to abide by the ticket fare rules. We can only offer you options that the airline would allow us to offer.
I am sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
priceline.com
Your Trip Summary
Names must match photo ID. Please verify spelling and edit names as necessary.
[redacted]
Depart ing Flight Informat ion - Wednesday, November 25, 2015
Operated by
[redacted]
Flight 368
7h 0m, 2206 mi
Makes 1 Stop
From
[redacted] Intl Airport ([redacted])
[redacted]
Departs: 05:25 AM
T o
[redacted] Intercontinental
Airport ([redacted])
[redacted], **
Arrives: 11:25 AM
Aircraf t
Embraer 190 (Jet)
Economy/Coach
Class
Makes 1 stop in [redacted] — 0h 55m layover. Plane change enroute.
Ret urning Flight Informat ion - Wednesday, December 9, 2015
Operated by
[redacted]
Flight 367
7h 4m, 2206 mi
Makes 1 Stop
From
[redacted] Intercontinental
Airport ([redacted])
[redacted], **
Departs: 03:55 PM
T o
[redacted] Intl Airport ([redacted])
[redacted]
Arrives: 11:59 PM
Aircraf t
Airbus A319 (Jet)
Economy/Coach
Class
Makes 1 stop in [redacted] — 1h 15m layover. Plane change enroute.
Passenger and t icket informat ion
Summary of Charges
Airline Ticket Cost: $412.00 per ticket
Airline Ticket taxes and fees: $153.90 per ticket
Number of Tickets: 1
Airline Ticket Delivery: $0.00 (Electronic Ticket)
Airf are Subtotal: $565.90
Total Trip Cost:
(All prices are in USD) $565.90
Baggage Fees are not included in your trip cost.
Important Information
Once confirmed, airline change penalties and restrictions apply. Most tickets are non-refundable. See your airline’s full fare rules.
Airline tickets are non-transferrable. Name changes or adjustments are not allowed once purchased.
Meal and seat preferences are not guaranteed. Fares are not guaranteed until purchase.
Airfares and flight availability are not guaranteed until purchased.
You will be issued Electronic tickets. All travelers will need a valid passport and you may also need to show additional
documentation at your destination and/or in connecting countries.
Contact Information
Choose a Credit Card
I want to use my own credit card:

Complaint: [redacted]
I am rejecting this response because: If you allow someone to use their business card for the initial transaction and it has been authorized, it should not later be rejected by the company when picking up the vehicle. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I have still not received an actual refund of the amount due to me.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The city we were in was [redacted] the city Priceline selected was [redacted] clearly not the same city we were in once the city was selected I immediately called Priceline to inform them that the wrong city was selected. Priceline didn't even try to correct the error of the wrong city. I am astonished at how Priceline is treating their customer considering the situation that was at hand. No empathy for the traveling parents with a sick baby. No empathy or apology for the wrong city selected. I want a full refund of the purchase. Priceline has an image and reputation and a part of that would be correcting this situation. I have the call logs to Priceline following immediately once the wrong city was selected. This needs to be made corrected and a refund needs to be issued when we clearly did not drive to [redacted] or check in at [redacted]. 
Sincerely,
[redacted]

Attached hereto is a copy of the consumer’s contract page
authorizing the terms and conditions of the selected one star Express Deal
reservation request in the [redacted] [redacted] for $59/night.
 Dear
Mr. [redacted],
Thank you for patience while we researched your issue with the **...

[redacted].
I am writing
to let you know that we have received your concern in our Executive Offices in
regards to your hotel reservation at the [redacted] for Trip Number [redacted]. We are sorry that you were unhappy
with your hotel accommodations.
We evaluate each participating hotel on many different criteria, including
cleanliness, guest satisfaction, décor, etc., and we are sorry to hear that
your hotel fell short of these expectations during your stay. Please note that
this property offers free internet in the lobby/public area.
We appreciate your feedback and have contacted the appropriate
representatives at the property to share your concerns during your stay.
According to the hotel representative, the guest did not bring any quality issues to the attention of the hotel during the
guest’s stay. Since, the hotel was not given an opportunity to address any
concerns during the guest’s stay; they would not be able to offer any
compensation. This matter concerns quality issues that can only be validated
and addressed by the hotel.
If you require any further assistance, please contact the [redacted] at [redacted].
We apologize for any inconvenience and thank
you for giving us the opportunity to address this matter.
Sincerely,
[redacted]
Customer Service Specialist
 
This
checkout page for trip number [redacted] was submitted on 2015-05-22 11:01:36
$59 per night


















1 Star Hotel in
[redacted] [redacted] for $59/night
This deal saves 18% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.



























Star Rating:



What hotel is this?

Guaranteed Amenities:


Free Internet


Check In:

Fri May 22, 2015

Check Out:

Tue May 26, 2015

Rooms:



1 Room
2 Rooms
3 Rooms
4 Rooms
5 Rooms
6 Rooms
7 Rooms
8 Rooms
9 Rooms
All
rooms will accommodate up to 2 adults.

Choose Bed:













$59
per night

King Bed - Nonsmoking Room -
Free Wifi, Fridge, Microwave


Reservation Names:
age 21 or older

Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
[redacted]
 
Room 2
First:
MI:
Last
Name:
 
Room 3
First:
MI:
Last
Name:
 
Room 4
First:
MI:
Last
Name:
 
Room 5
First:
MI:
Last
Name:
 
Room 6
First:
MI:
Last
Name:
 
Room 7
First:
MI:
Last
Name:
 
Room 8
First:
MI:
Last
Name:
 
Room 9
First:
MI:
Last
Name:

[redacted] [redacted]




© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in
this area
View a larger map »

We
Recommend Trip Protection
Trip Protection for this hotel stay
is $20!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View Details >>
100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.
24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Summary
of Charges



























Price
per night:

$59

Rooms:

1

Nights:

4

Room Subtotal:

$236.00

Travel Insurance

$0.00 ( DECLINED ) + Add
now Recommended!
(remove)

Taxes & Fees:

$48.44

Priceline Hotel Coupon:


-$0.00




Total Price:
All prices are in U.S. Dollar.

$284.44
284.44
284.44 0.00
Apply
Coupon
Have a coupon code?
Apply
This coupon is invalid or has expired


Mandatory
fee of is collected at the hotel.
Booking Conditions
All rooms will accommodate up to 2 people. Special requests
should be requested through your confirmed hotel and cannot be guaranteed
by Priceline.
Priceline will immediately charge your credit card the
total room charges upon booking.
Reservation is guaranteed for date of check-in only.
Rooms purchased through Priceline Express Deals cannot
be cancelled, changed or transferred and refunds are not allowed.
Hotel Name will be revealed upon booking.
Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.
I agree to the Booking Conditions, Terms and Conditions
and Privacy Policy
by booking this room.

Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable terms and conditions of the selected purchase.
We are sorry that we are unable to assist the consumer with the requested refund.
 
Sincerely,
N. D[redacted]
priceline.com
This checkout page...

for trip number [redacted] was submitted on 2015-04-17 13:51:06
Please Review Your Request
2½ Star Moderate-Plus Hotel  
Which hotel will I get?
Check-In Date:
Sunday, September 13, 2015
Check-Out Date:
Tuesday, September 15, 2015
Region
[redacted]
City Areas:
[redacted]
[redacted]
[redacted]
Check-In Time:
Varies by hotel. Guaranteed late night arrival if needed.
Check-Out Time:
Check-out times vary by hotel
Room 1:
[redacted]
Number of Rooms:
1
Number of Nights:
2
 
Offer Price Per Room, Per Night:
US$ 125.00
Travel Insurance:
US$ 10.00
Subtotal:
US$ 250.00
Taxes and Service Fees:
US$ 52.32
Priceline Hotel Coupon:
-US$ 0.00
Total Charges*:
US$ 302.32
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
Purchase Trip Cancellation/Interruption InsuranceCheck here to cover yourself in the event of unforeseen illness, injury, and job loss for only USD10.00 per room per night. Details.
 *Prices are in US dollars.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
  If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
  Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives.
For security reasons, and to indicate that you have reviewed your request, please initial below. Remember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request.
[redacted]
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage. I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted] and find that this resolution is satisfactory to me.
I believe that they should be made to have the USD symbol made larger and more noticeable on all pages as 3 of my friends tried the site, clicking on the [redacted] link, and had to search for the USD symbol. If they aren't trying to scam people of their money then it should be obvious. Thank you for your help in resolving this issue!
Sincerely,
[redacted]

Dear Ms. [redacted],
 
We wanted to take this time to contact you in regards to
your rental reservation with [redacted] Rent a Car booked under Trip Number
[redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices. As we understand,
[redacted] Rent a Car did not release the car since you did not have a credit card
upon pick up. We reviewed your reservation in our system and verified that
prior to booking, you selected the option that the driver will have a credit
card for the refundable deposit required at the rental counter. Please be
advised that debit and credit cards are subject to acceptance by the rental car
company. Some rental companies may allow a debit card to be used for the
deposit at the rental counter, but may apply additional restrictions. Some of
those restrictions could include, but are not limited to:
 
Proof of round trip travel
Local renter restrictions
Residency restrictions
Car class restrictions
Mileage restrictions
Geography/Boundary restrictions
Identity verification (utility bills (not past due) and
most recent pay stub matching address on driver?s license) Proof of insurance
 
We are not able to refund the cancel fee and  sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

[redacted]

We are contacting you today regarding your reservation
with [redacted]y
Rent-A-Car booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
RevDex.com concern in our Executive Offices. As we
understand, the...


rental partner charged you for the insurance and you
would like to be
refunded. We apologize for any inconvenience this may have
caused.
 
We checked our records and verified that the information
regarding the
insurance policy was provided on the [redacted] Rental
Policy and Rules
during the booking process. It's stated that no car will
be rented
unless the customer either provides the rental agent with
a copy of
their own insurance policy or purchase insurance at the
counter. This
information was provided on the contract page prior to
booking.
 
We contacted [redacted] and
verified that you were charged for the insurance. The
rental partner
advised that they did not accept your insurance card
because it's
already expired and they require a copy of insurance
proof at the time
of pick up. We requested for a refund of the insurance
charge; however,
the rental partner advised that they will be unable to
process a refund
because it's their policy. We apologize; however, we will
be unable to
refund [redacted] Rent-A-Car's charge.
 
For your reference, I sent a copy of your contract page
on a separate
email.
 
We apologize for the inconvenience and thank you for your
time.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
Our
documented case history confirms that the consumer contacted Priceline on the purchase
date, May 20th advising that the ticket was purchased
in error and...

requested a refund.
 













Chat Start Time:



05/20/2015 14:54:13 PM



Chat End Time:



05/20/2015 15:03:46 PM



 



 


 



Log Started Wed May 20 11:54:11 PDT
2015
[11:54:13] You have been connected to [redacted].
[11:54:21] [redacted]: Hi, [redacted]! Thanks for choosing to chat with us today. How
may I help you?
[11:55:12] [redacted]
[redacted]: I need help I just bought a ticket without noticing I click yes! it
was a mistake

 
The consumer was reminded of the non-refundable terms and
conditions of the selected purchase.
 
The consumer again contacted priceline after the departure date
requesting a refund due to illness and was informed that the airline is unable to
assist post travel.







Attached hereto, is a copy of the consumer’s initialed
contract page agreeing to the non-refundable terms and conditions of the
purchase.

We
are sorry that we are unable to assist any further in this situation.
Sincerely,
[redacted]
Priceline.com
 
 
This contract for request number [redacted] was
originally initialled on Wed May 20 14:42:38 EDT 2015
Your Trip Summary


















We Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.






























Airfare Details

Depart:
Thu, May 28, 2015

Return:
Sun, May 31, 2015

Departing Airport:
[redacted]

Arrival Airport:
[redacted]

Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Ticket

Passengers:
[redacted]

Aircraft:
Jet aircraft

Summary of Charges































Airline Ticket Offer
Price:

$250.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$53.35 per ticket

Airline Ticket Trip
Protection:

Declined+ Add now Recommended!

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$303.35

Total Trip Cost:
(All prices are in US dollars)

$303.35

Baggage fees
are not included in your trip cost.

Important Information


























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available. If
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservation. If any part of the ticket is
unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all passengers,
including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.



 





[redacted]
**
  I have read, accept and agree to abide by Priceline.com's terms and conditions
and privacy policy.

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
According to the consumer, Priceline did not notify...

her/him
via email or cell that her ticket request had not been accepted for purchase.
 
I am sorry that the consumer was unaware of the status of
her request.  With Priceline, consumers are
instructed to check the status of each request by visiting the Check Your Request section of the Priceline
website or, contacting Priceline. Due to possible errors in email address' or
technical problems beyond our control that could delay email, at no time during
the request process do we commit to providing e-mail confirmation notice or
cell phone notice to consumers. It is the consumer’s responsibility to check
the status of each request submitted on our website.
Additionally, travel
rates fluctuate constantly due to changing availability, and we are unable to
guarantee confirmation for airline ticket requests. Priceline tells consumers
that rates are not guaranteed until purchased.
 
We are sorry that the reservation selected was not available,
and we appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com

Hello.  We have called the customer regarding his complaint.  Please see the summary of the issue and resolution offered.  Thanks. [redacted] [redacted] stated the ticket had the incorrect name, and he sent in a copy of his passport after being requested to do so. He was told his...

refund was denied and he would have to rebook a new flight. He indicated he has spoken with [redacted] Airlines who told him he has to call us but when he called us, he was told he had to call the airlines. Notes indicate the ticket is non-refundable. I sent the case to [redacted] for assistance and sent the customer a delay in response. Case was sent to [redacted] for research. It was confirmed that the ticket was non-transferrable and the only option the customer would have is to refund the taxes if allowed by the airlines since the ticket name is incorrect it cannot be exchanged. We were advised the taxes were refundable and customer was contacted by phone. Customer was advised a refund in the amount of $52.86 would be issued back to his credit card for the refundable taxes on the ticket. He was pleased.

We are contacting you today regarding your reservation at the [redacted] booked under Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, the hotel that you received is not a 4 star property.   We have reviewed this concern and verified that the hotel is rated as a 3 star property on other websites. We have forwarded your issue to our Hotel Team so that the star rating on our website can be reviewed. Rest assured that your feedback has been noted and your issue will be forwarded for documentation and reference.   We contacted the hotel and confirmed that you stayed at the property for the entire reservation. A 20% refund of 243.56 USD was previously processed for your reservation. Bank processing time varies so please check with them if you still don't see the refund posted to your account. I apologize; however, we are unable to process additional refund for your reservation.   As an apology for the inconvenience, we are providing you a coupon that you can use on a future Hotel Express Deal reservation on our website. The coupon will provide a 15% discount excluding taxes and fees. Below are the details of the coupon:   Coupon Code: [redacted] Expiration Date: June 13, 2018   We are sorry we did not provide you the answers you were looking for and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

Dear [redacted]
We are contacting you today regarding your airline
reservation for Trip Number [redacted].
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
are requesting for a refund of the...

reservation. Our records indicate that the
reservation was not cancelled because of non-payment, but because you filed a
dispute with your bank. [redacted] received a dispute for the charges of
the ticket from your bank. The ticket is automatically cancelled once a dispute
is initiated. We are sorry but we are unable to process a refund. Please
contact your bank directly for the outcome of the case.
We apologize for the inconvenience and hope you found
this information helpful.
Sincerely,
Zadhy S[redacted]
Executive Offices

We have already reviewed your case and see that you purchased a non-refundable rate. Hotel was contacted and they confirmed that the room was not used; however, they refused to offer any refund. Under normal circumstances, we are unable to refund your reservation. However, as a one-time...

courtesy for being a first time user of Priceline.com, we decided to make an exception and refund this booking in full. Your $62.14 refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, please check with them if you do not receive it on your account within the next few business days. Thank you for your patience while I resolved your issue, and I hope you find this information helpful. Sincerely,Executive Offices

Please see our response to the customer below.  [redacted] Thank you for taking the time to contact us regarding your rental car reservation with [redacted] Corporation for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com...

concern in our Executive Offices. We understand that you would like to be refunded of the total cost of this rental car reservation. Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable even if the car is not used. In addition, we have contacted [redacted] Corporation and verified that although they did not have an Economy Car that you have booked for this reservation, you were still able to pick up the vehicle where you were provided a Compact Car at no additional cost. We are unable to change, cancel or process a refund for this reservation.  We are sorry we did not provide you the answers you were looking for and I hope you find this information helpful. Sincerely, [redacted]Executive Offices