Stahl Construction Company

I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
Our
documented case history confirms that the consumer contacted Priceline on the purchase
date, May 20th advising that the ticket was purchased
in error and...

requested a refund.
 













Chat Start Time:



05/20/2015 14:54:13 PM



Chat End Time:



05/20/2015 15:03:46 PM



 



 


 



Log Started Wed May 20 11:54:11 PDT
2015
[11:54:13] You have been connected to [redacted].
[11:54:21] [redacted]: Hi, [redacted]! Thanks for choosing to chat with us today. How
may I help you?
[11:55:12] [redacted]
[redacted]: I need help I just bought a ticket without noticing I click yes! it
was a mistake

 
The consumer was reminded of the non-refundable terms and
conditions of the selected purchase.
 
The consumer again contacted priceline after the departure date
requesting a refund due to illness and was informed that the airline is unable to
assist post travel.







Attached hereto, is a copy of the consumer’s initialed
contract page agreeing to the non-refundable terms and conditions of the
purchase.

We
are sorry that we are unable to assist any further in this situation.
Sincerely,
[redacted]
Priceline.com
 
 
This contract for request number [redacted] was
originally initialled on Wed May 20 14:42:38 EDT 2015
Your Trip Summary


















We Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.






























Airfare Details

Depart:
Thu, May 28, 2015

Return:
Sun, May 31, 2015

Departing Airport:
[redacted]

Arrival Airport:
[redacted]

Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Ticket

Passengers:
[redacted]

Aircraft:
Jet aircraft

Summary of Charges































Airline Ticket Offer
Price:

$250.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$53.35 per ticket

Airline Ticket Trip
Protection:

Declined+ Add now Recommended!

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$303.35

Total Trip Cost:
(All prices are in US dollars)

$303.35

Baggage fees
are not included in your trip cost.

Important Information


























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available. If
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservation. If any part of the ticket is
unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all passengers,
including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.



 





[redacted]
**
  I have read, accept and agree to abide by Priceline.com's terms and conditions
and privacy policy.

Complaint: [redacted]
I am rejecting this response because:  Priceline.com's instructions on it's website did not follow the protocol listed on their website. I was not permitted to enter a bid on a hotel room on 11/2/15 as I had on 11/1/15. A contract should not have been automatically generated. If my bids on the day before were entered by myself and rejected by Priceline.com, I should have been permitted to enter a bid on 11/2/15. Their process is deceitful. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:As far as I am concerned, the price quoted by priceline and the final contract from rental car company have different amount. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because from the pdf attached I made the reservation directly with Priceline. I have never contacted or used [redacted] on this reservation. 
Sincerely,
[redacted]

I have received the consumer’s additional comments.  As you
requested, we have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion. Unfortunately, there is nothing
we can add to what has already been stated in our previous correspondence. The consumer chose to
visit our Published Price service, where consumers have the opportunity to
review and compare hotel room rates prior to selecting and purchasing hotel
room reservations. The consumer selected a specific hotel property from a list
of participating properties, at the disclosed room rate, including taxes and
fees. Upon hotel room check-in/out the hotel representative provided the
consumer with the lower negotiated room rate established between priceline.com
and the hotel. We are sorry that the hotel provided the consumer with a
receipt or confirmation disclosing the lower negotiated room rate
established between priceline.com and the hotel, which is not available to the
public. Priceline.com is a travel agent and as such, makes hotel room rates
available on behalf of the hotels. Just like every other business, we receive
reduced rates because we sell in large volume, and if you compare our rates,
you will find them to be very competitive. We strive to offer customers the
best alternatives for saving money while at the same time maintaining
profitability. We are sorry
that we are unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
Executive
Offices

Hello. Please see the response below that we sent to our customer.  Thanks. Dear Ms. [redacted], Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted]. I am writing to let...

you know that we have received your Revdex.com concern in our Executive Offices. We understand that you would like to be refunded of the cancellation penalty that you were charged when you cancelled one of the rooms on this hotel reservation. Our records show that the rate you purchase does not show "Free Cancellation". Instead, it shows "Flexible Cancellation". The details of the "Flexible Cancellation" policy was presented on the Booking Conditions. When you purchased your reservation, you agreed to those terms and verified that you have read the Important Information, including the Cancellation Policy.  However, as a one-time exception, a refund of the cancellation penalty for $112.34 was issued today, January 11, 2017. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days. In addition, we have received information from the [redacted] that they have charged your card for the room and tax. The [redacted] has agreed to process a refund to your credit card. We have also reviewed the proper guest billing procedures with this hotel property to ensure that this mistake does not occur again. [redacted]
[redacted]
[redacted] The charges to your credit card will be refunded and depending on your billing cycles, you can expect this refund on one of your next two billing statements. I hope you find this information helpful and we thank you for your time. Sincerely, Jenn H[redacted]Executive Offices

We are contacting you today regarding your reservation at the [redacted] booked under Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, the hotel that you received is not a 4 star property.   We have reviewed this concern and verified that the hotel is rated as a 3 star property on other websites. We have forwarded your issue to our Hotel Team so that the star rating on our website can be reviewed. Rest assured that your feedback has been noted and your issue will be forwarded for documentation and reference.   We contacted the hotel and confirmed that you stayed at the property for the entire reservation. A 20% refund of 243.56 USD was previously processed for your reservation. Bank processing time varies so please check with them if you still don't see the refund posted to your account. I apologize; however, we are unable to process additional refund for your reservation.   As an apology for the inconvenience, we are providing you a coupon that you can use on a future Hotel Express Deal reservation on our website. The coupon will provide a 15% discount excluding taxes and fees. Below are the details of the coupon:   Coupon Code: [redacted] Expiration Date: June 13, 2018   We are sorry we did not provide you the answers you were looking for and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:1) The booking was made without my consent. 2) Priceline and [redacted] were both made aware of he policy. Please review the case notes associated with this incident or the multiple recorded phone calls for corroboration. 3) Priceline and [redacted] refused to comply with the hotel even though they were informed on the same day of the booking that all that was required was a cancellation notice in writing. 
Sincerely,
[redacted]

[redacted]

We are contacting you today regarding your reservation
with [redacted]y
Rent-A-Car booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
RevDex.com concern in our Executive Offices. As we
understand, the...


rental partner charged you for the insurance and you
would like to be
refunded. We apologize for any inconvenience this may have
caused.
 
We checked our records and verified that the information
regarding the
insurance policy was provided on the [redacted] Rental
Policy and Rules
during the booking process. It's stated that no car will
be rented
unless the customer either provides the rental agent with
a copy of
their own insurance policy or purchase insurance at the
counter. This
information was provided on the contract page prior to
booking.
 
We contacted [redacted] and
verified that you were charged for the insurance. The
rental partner
advised that they did not accept your insurance card
because it's
already expired and they require a copy of insurance
proof at the time
of pick up. We requested for a refund of the insurance
charge; however,
the rental partner advised that they will be unable to
process a refund
because it's their policy. We apologize; however, we will
be unable to
refund [redacted] Rent-A-Car's charge.
 
For your reference, I sent a copy of your contract page
on a separate
email.
 
We apologize for the inconvenience and thank you for your
time.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

I was looking on priceline.com and many other
websites to find a hotel deal. While looking, I received an email telling me
that I had made a reservation. So, I called priceline.com customer service
and they told me that it didn't matter that I didn't make the reservation and
that I could not get my money back. I was charged $521.72 on my bank card. I
would like that money back.

I was charged $521.72 on my bank card. I would like
that money back.



I am rejecting this response because:
 
This does not address the issue. I would
like to conference with Revdex.com and priceline.com to fully explain the situation.
 
 
I
have received the consumer’s additional comments.  As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. I am sorry that we are unable to assist
the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Important Information About Your Tickets
This confirms that your tickets have been cancelled
as of 7/27/2015 at 11:52 PM.
A refund has been processed to your credit or debit card. You can expect to
see this refund posted to your card within 5 business days. A summary of all
charges...

related to this order is shown below.
Item
Amount Charged
Amount Refunded
Total
1 one way trip airline ticket (including taxes and
fees)
$1487.50
($1487.50)
$0.00
Processing Fees ($7 per ticket)
$7.00
($0.00)
$7.00
Total Charges to Credit Card: All charges
and refunds are shown in US dollars
$7.00
Refunds and charges may appear on your credit card statement in a different
order and amount than shown above; however, the total charges you are
responsible for on your credit card are equal to the “Total Charges to Credit
Card” amount. If subsequent adjustments to your charges are required, the
amounts listed above will change. Please allow a full billing cycle to pass for
all refunds to be processed.
If you need any further assistance, please visit our Help
Center. For your convenience, you can refer to details of your trip using this
link. We would be happy to assist you in any way we
can.

Attached hereto is a copy of the consumer’s contract page
authorizing the terms and conditions of the selected one star Express Deal
reservation request in the [redacted] [redacted] for $59/night.
 Dear
Mr. [redacted],
Thank you for patience while we researched your issue with the **...

[redacted].
I am writing
to let you know that we have received your concern in our Executive Offices in
regards to your hotel reservation at the [redacted] for Trip Number [redacted]. We are sorry that you were unhappy
with your hotel accommodations.
We evaluate each participating hotel on many different criteria, including
cleanliness, guest satisfaction, décor, etc., and we are sorry to hear that
your hotel fell short of these expectations during your stay. Please note that
this property offers free internet in the lobby/public area.
We appreciate your feedback and have contacted the appropriate
representatives at the property to share your concerns during your stay.
According to the hotel representative, the guest did not bring any quality issues to the attention of the hotel during the
guest’s stay. Since, the hotel was not given an opportunity to address any
concerns during the guest’s stay; they would not be able to offer any
compensation. This matter concerns quality issues that can only be validated
and addressed by the hotel.
If you require any further assistance, please contact the [redacted] at [redacted].
We apologize for any inconvenience and thank
you for giving us the opportunity to address this matter.
Sincerely,
[redacted]
Customer Service Specialist
 
This
checkout page for trip number [redacted] was submitted on 2015-05-22 11:01:36
$59 per night


















1 Star Hotel in
[redacted] [redacted] for $59/night
This deal saves 18% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.



























Star Rating:



What hotel is this?

Guaranteed Amenities:


Free Internet


Check In:

Fri May 22, 2015

Check Out:

Tue May 26, 2015

Rooms:



1 Room
2 Rooms
3 Rooms
4 Rooms
5 Rooms
6 Rooms
7 Rooms
8 Rooms
9 Rooms
All
rooms will accommodate up to 2 adults.

Choose Bed:













$59
per night

King Bed - Nonsmoking Room -
Free Wifi, Fridge, Microwave


Reservation Names:
age 21 or older

Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
[redacted]
 
Room 2
First:
MI:
Last
Name:
 
Room 3
First:
MI:
Last
Name:
 
Room 4
First:
MI:
Last
Name:
 
Room 5
First:
MI:
Last
Name:
 
Room 6
First:
MI:
Last
Name:
 
Room 7
First:
MI:
Last
Name:
 
Room 8
First:
MI:
Last
Name:
 
Room 9
First:
MI:
Last
Name:

[redacted] [redacted]




© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in
this area
View a larger map »

We
Recommend Trip Protection
Trip Protection for this hotel stay
is $20!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View Details >>
100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.
24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Summary
of Charges



























Price
per night:

$59

Rooms:

1

Nights:

4

Room Subtotal:

$236.00

Travel Insurance

$0.00 ( DECLINED ) + Add
now Recommended!
(remove)

Taxes & Fees:

$48.44

Priceline Hotel Coupon:


-$0.00




Total Price:
All prices are in U.S. Dollar.

$284.44
284.44
284.44 0.00
Apply
Coupon
Have a coupon code?
Apply
This coupon is invalid or has expired


Mandatory
fee of is collected at the hotel.
Booking Conditions
All rooms will accommodate up to 2 people. Special requests
should be requested through your confirmed hotel and cannot be guaranteed
by Priceline.
Priceline will immediately charge your credit card the
total room charges upon booking.
Reservation is guaranteed for date of check-in only.
Rooms purchased through Priceline Express Deals cannot
be cancelled, changed or transferred and refunds are not allowed.
Hotel Name will be revealed upon booking.
Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.
I agree to the Booking Conditions, Terms and Conditions
and Privacy Policy
by booking this room.

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We checked on your concern again to make sure that we did not miss out on anything. We reviewed the hotel and found no recent reports of a bed bug issue. We contacted them and they advised that they did not receive any concerns from you during your stay. We turly wish we could process a refund on your behalf. We have noted your feedback and experience for future references. We apologize; however, your reservation is non-refundable.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time. We checked on your concern again to make sure that we did not miss out on anything. We reviewed the hotel and found no recent reports of a bed bug issue. We contacted them and they advised that they did not receive any concerns from you during your stay. We turly wish we could process a refund on your behalf. We have noted your feedback and experience for future references. We apologize; however, your reservation is non-refundable.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely, Executive Offices

Complaint: [redacted]
I am rejecting this response because:First, the photos on the site  that are provided by the business show only rooms with two and three beds. The policies of [redacted]s state that children ALWAYS stay free. Having TWO queen beds is NOT a "bed type", and the room that was chosen actually stated that it was a room with TWO Queen Beds. During the booking process it goes to a screen to "Choose room", the selection we made was a room with TWO (2) queen beds. That selection does NOT state that it is based upon availability, anywhere. Once you select the room it goes through the process to book it, and then CONFIRMS the room booked and showed it a a room with TWO (2) queen beds. This complaint  has NOTHING to do with "bed type" as they keep stating, it has to do with the room type as booked. They attempt to use semantics to avoid the issue here. The issue here is that he site uses misleading photos, misleading room selection types, and then once at the hotel they utilize bait and switch in direct contradiction to their own policies and in direct contradiction to the room type selected and paid for by the customer. Then they offer no way to cancel the booking. For any hotel to be this way AND offer no option to cancel the booking shows that they have no regard for the consumer and for Priceline to offer zero assistance means that they have no issue with a business utilizing their site for such scams.
Sincerely,
[redacted]

Dear [redacted],
Thank you for taking the time to
contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted].
We are writing to let you know that we have
received your Revdex.com concern in our Executive Offices.
 
We...

understand that you would like a refund
for the cancellation fee collected by the hotel.
For the room type you've selected, you can cancel your reservation for a full
refund up until noon on Wednesday, June 24th (local hotel time). If you decide
to cancel your reservation anytime between noon on Wednesday, June 24th and
noon on Thursday, June 25th (local hotel time), the hotel requires payment for
the first night's stay. You will be charged for the first night's stay
including taxes and fees. Any remaining amount will be refunded to you. Refunds
or cancellations are not available after noon local hotel time on your day of
arrival (Thursday, June 25th).
Your reservation was cancelled
on June 24, 2015 at 8:06:23 PM;
therefore the following cancel policy applies:
 
If you decide to cancel your
reservation anytime between noon on Wednesday, June 24th and noon on Thursday,
June 25th (local hotel time), the hotel requires payment for the first night's
stay. You will be charged for the first night's stay including taxes and fees.
Any remaining amount will be refunded to you.
Once again, thank you for getting in touch about this. 
Sincerely,
[redacted]
Customer Service Specialist
 
This
checkout page for trip number [redacted] was submitted on 2015-06-22 09:28:53


















[redacted]
 
[redacted]
FREE Cancellation until 12:00 PM on 06/24/2015
Freebies:
Hotel Freebies:
Free breakfast, free
internet in room and free parking
Check-In: Thu, Jun 25, 2015
Check-Out: Sun, Jun 28, 2015
Room Type: Double Room with Two Double Beds ~ Non~Smoking
- Booked for double
occupancy
 
Cancellation Policy
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Wednesday, June 24th
(local hotel time). If you decide to cancel your reservation anytime between
noon on Wednesday, June 24th and noon on Thursday, June 25th (local hotel
time), the hotel requires payment for the first night's stay. You will be
charged for the first night's stay including taxes and fees. Any remaining
amount will be refunded to you. Refunds or cancellations are not available
after noon local hotel time on your day of arrival (Thursday, June 25th).





























Summary
of Charges

Room Cost

$99.99

Rooms

1

Nights

3

Room Subtotal

$299.97

Taxes & Fees

$23.58

Total Charges

$323.55

Prices are in USD
Reservation Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.



Room 1

   
I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·      Room Description: 2 Double Beds,Nsmk,Hi Speed Net,Micfrg,Cfmkr,
Irn,Hair,Full Breakfast
·      Rate Description: Websaver - Full pre-payment required upon
booking
·      Hotel Freebies Details:
Free breakfast, free internet in room and free parking
·      Cancel Policy: Priceline will not charge you a change or
cancel fee, however this hotel has the following cancellation policy: For the
room type you've selected, you can cancel your reservation for a full refund up
until noon on Wednesday, June 24th (local hotel time). If you decide to cancel
your reservation anytime between noon on Wednesday, June 24th and noon on
Thursday, June 25th (local hotel time), the hotel requires payment for the
first night's stay. You will be charged for the first night's stay including
taxes and fees. Any remaining amount will be refunded to you. Refunds or
cancellations are not available after noon local hotel time on your day of
arrival (Thursday, June 25th).
·      Guarantee Policy: Reservation is guaranteed
for arrival on the confirmed check-in date only. If you don't check-in to the hotel on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
·      Your credit card is charged the total cost
above at time of purchase. Prices and room availability are not guaranteed
until full payment is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·      Pet Policy: Pets allowed based on the availability of pet friendly rooms.
Up to 2 dogs per room with a 80 pound weight limit. Additional pet types (cats,
birds, etc) may be accepted at the hotel's discretion. Pet rate is $20 per day
with a $100 per week maximum.
·      All rooms are booked for double occupancy (i.e. 2 adults) and
accommodations for more than two adults are not guaranteed.
·      The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any additional
hotel specific service fees or incidental charges or fees that may be charged
by the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.

Please see our response to the customer below.  [redacted] Thank you for taking the time to contact us regarding your rental car reservation with [redacted] Corporation for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com...

concern in our Executive Offices. We understand that you would like to be refunded of the total cost of this rental car reservation. Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable even if the car is not used. In addition, we have contacted [redacted] Corporation and verified that although they did not have an Economy Car that you have booked for this reservation, you were still able to pick up the vehicle where you were provided a Compact Car at no additional cost. We are unable to change, cancel or process a refund for this reservation.  We are sorry we did not provide you the answers you were looking for and I hope you find this information helpful. Sincerely, [redacted]Executive Offices

We are contacting you today regarding your unconfirmed hotel request for Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, your hotel requests were not accepted and you would like the...

authorizations to be removed from your account.   We checked our records and verified that your hotel requests were not accepted because it appears that the 3 or 4 digit security code on the debit or credit card was not entered correctly. When you place each request, we will authorize your card to determine if you have enough funds available to cover the cost of your reservations. Since your requests were not accepted, your bank should release the authorizations within three to at the most seven days.   We contacted your bank to request assistance; however, they advised that they will take care of the authorizations. Your bank advised that they had an issue with their system so you need to contact them directly regarding any issues with your account. Please contact your bank directly for further assistance.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

[redacted] cards handles all credit card inquiries. This was escalated to them and they reached out to the customer directly.  Executive offices[redacted]

Complaint: [redacted]
I am rejecting this response because: It is not acceptable.  I expect cleanness and safety from health risk when I book through Priceline and this was not done.  I expect the reminding amount refunded.  35% is not an acceptable refund amount.
Sincerely,
[redacted]

I have received the consumer’s additional comments.  As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, upon careful review of this matter, there is nothing we can add to what has already been stated in our previous correspondence. Fare rules are being governed by the airline. We, as travel agency, are bound to abide by the ticket fare rules. We can only offer you options that the airline would allow us to offer.
I am sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
priceline.com
Your Trip Summary
Names must match photo ID. Please verify spelling and edit names as necessary.
[redacted]
Depart ing Flight Informat ion - Wednesday, November 25, 2015
Operated by
[redacted]
Flight 368
7h 0m, 2206 mi
Makes 1 Stop
From
[redacted] Intl Airport ([redacted])
[redacted]
Departs: 05:25 AM
T o
[redacted] Intercontinental
Airport ([redacted])
[redacted], **
Arrives: 11:25 AM
Aircraf t
Embraer 190 (Jet)
Economy/Coach
Class
Makes 1 stop in [redacted] — 0h 55m layover. Plane change enroute.
Ret urning Flight Informat ion - Wednesday, December 9, 2015
Operated by
[redacted]
Flight 367
7h 4m, 2206 mi
Makes 1 Stop
From
[redacted] Intercontinental
Airport ([redacted])
[redacted], **
Departs: 03:55 PM
T o
[redacted] Intl Airport ([redacted])
[redacted]
Arrives: 11:59 PM
Aircraf t
Airbus A319 (Jet)
Economy/Coach
Class
Makes 1 stop in [redacted] — 1h 15m layover. Plane change enroute.
Passenger and t icket informat ion
Summary of Charges
Airline Ticket Cost: $412.00 per ticket
Airline Ticket taxes and fees: $153.90 per ticket
Number of Tickets: 1
Airline Ticket Delivery: $0.00 (Electronic Ticket)
Airf are Subtotal: $565.90
Total Trip Cost:
(All prices are in USD) $565.90
Baggage Fees are not included in your trip cost.
Important Information
Once confirmed, airline change penalties and restrictions apply. Most tickets are non-refundable. See your airline’s full fare rules.
Airline tickets are non-transferrable. Name changes or adjustments are not allowed once purchased.
Meal and seat preferences are not guaranteed. Fares are not guaranteed until purchase.
Airfares and flight availability are not guaranteed until purchased.
You will be issued Electronic tickets. All travelers will need a valid passport and you may also need to show additional
documentation at your destination and/or in connecting countries.
Contact Information
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