Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because: this is unacceptable that Priceline is not taking responsibility for a company clearly using their name. This is a runaround. The resolution was through a company identifying themselves as affiliated with Priceline.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
My response to Priceline reservatio[redacted] was to accept the full refund that was offered. The Revdex.com later sent me a letter about a different complaint that was mailed to be in error. The complaint in that file was about a different hotel and belonged to some other person. Ms. [redacted] at Priceline has written that they will give my husband a full refund to settle the complaint against Priceline for the [redacted] reservation.
Sincerely,
[redacted]

Dear Mr. [redacted],
 
We are contacting you today regarding your reservation at
the Wyndham Garden Inn [redacted] Airport booked under Trip Number
[redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices. As we
understand, your
reservation was canceled because it was booked for the
wrong city and you would like to be refunded in full.
 
We checked our record and verified that during the
booking process, the requested city for your hotel reservation is [redacted] This
information was provided on the contract page that you reviewed
and initialed prior to booking. Our records confirm that you agreed to cancel with a fee
with the option to resubmit. We apologize for any inconvenience; however, the cancel
fee is non-refundable.
 
For your reference, a copy of your contract page
listing [redacted] as your selecetd area was sent to you on a separate email.
 
We apologize for the inconvenience and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:Date Sent: 6/16/2015 12:00:40 PM  Complaint: [redacted] I am rejecting this response because:I have attached the previous addition from your website containing what a "VALID PASSPORT" is and your recently updated version of what a "VALID PASSPORT" is, if you notice the time stamp at the bottom of the page on scan 10  was a month ago and it contained no information which could have helped prevent this issue however your recent update does contain pertinent information that would have prevented this. I find it interesting this sudden change to your website after I brought this issue to your attention. Coincidence? I think not, from my perspective it appears you recognized the error and then made the necessary changes to put your business in the right. Its a good thing I printed the previous version before you changed it isn't it? I also have included the [redacted] for you to take a look at so you can see what a proper warning should look like, maybe you could change your website AGAIN to look like that and that way you could avoid any confusion whatsoever. Important reminders at the bottom of the page give clear and necessary information to prevent the issue I experienced with you company which cost me 1,200 and then I had to repurchase new tickets at 1303 a piece. Ultimately your lack of important information cost me 3806.00 and a cousin of mine [redacted] had to pay an additional 1303 costing our trip a grand total of 5109.00 additional due to your error. I can promise you if this issue is not resolved here future requests will not include a request of 1,200. Sincerely, [redacted]

Complai[redacted]
I am rejecting this response because: They are lying when they said they contacted the hotel.  We ([redacted] and I together) and talked to the very person (Nancy) that the rep from Price Line "said" he spoke to and she told us that was not what she had told him!  Also, I tried to cancel my stay within the time period and their phone system would not let me in.  They said I canceled at 12:01pm and their cutoff was at 12:00. I had been trying for 2 hours to cancel.  I also spoke this so called rep for 23 minutes complaining and trying to get some answers and it was only about 12:30 when we concluded.  So I know I canceled before the 12:01 time frame that they claimed I did.   I would warn anyone from using this disreputable company as they lie and manufacture ways to keep your money.
Sincerely,
[redacted]

We are contacting you today regarding your reservation at the [redacted] [redacted] booked under Trip Number [redacted].   Thank you for your patience while we research your issue. We checked our records and verified that your reservation is truly non-refundable as...

per cancellation policy. This information was provided on your contract page prior to booking.   As a gesture of goodwill, we made a one time exception to cancel your reservation for a full refund of 229.95 USD. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely, Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Mr. [redacted],
 
We contacting you today regarding your reservation with
[redacted] Rent-A-Car booked under Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. We understand that...

the
rental counter is not at the airport and they had no mid size cars available
when you arrived at the rental counter.
 
We reviewed your reservation and verified that the
location you selected is not at the airport. We provided the rental counter's
address on your contract page that you reviewed and initialed prior to booking.
We also stated on your confirmation email that the vehicle will be picked up at
[redacted]. We also advised on your confirmation email that you
need to contact [redacted] Rent-A-Car directly for any questions regarding your
reservation and provided their phone number.
 
The reservation that you purchased is payable directly to
the rental car company and they only charge your card when the car is picked
up. If there's no cars available, you will have to rent a vehicle from another
company. We apologize; however, we will be unable to process a refund for your
reservation.
 
For your reference, we sent a copy of your contract page
on a separate email.
 
We apologize for any inconvenience and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

I have received the consumer’s
additional comments. As you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion.
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence.  Our record confirms that on July 3rd
2015, the consumer selected the purchase of a
non-refundable Express Deals reservation. The consumer then contacted Priceline
requesting to cancel the reservation. The representative informed the consumer
that he/she had selected and authorized the purchase of a non-refundable reservation,
and sorry that we are unable to assist with the requested refund.
Sincerely,
[redacted]
priceline.com

Important Information About Your Tickets
This confirms that your tickets have been cancelled
as of 7/27/2015 at 11:52 PM.
A refund has been processed to your credit or debit card. You can expect to
see this refund posted to your card within 5 business days. A summary of all
charges...

related to this order is shown below.
Item
Amount Charged
Amount Refunded
Total
1 one way trip airline ticket (including taxes and
fees)
$1487.50
($1487.50)
$0.00
Processing Fees ($7 per ticket)
$7.00
($0.00)
$7.00
Total Charges to Credit Card: All charges
and refunds are shown in US dollars
$7.00
Refunds and charges may appear on your credit card statement in a different
order and amount than shown above; however, the total charges you are
responsible for on your credit card are equal to the “Total Charges to Credit
Card” amount. If subsequent adjustments to your charges are required, the
amounts listed above will change. Please allow a full billing cycle to pass for
all refunds to be processed.
If you need any further assistance, please visit our Help
Center. For your convenience, you can refer to details of your trip using this
link. We would be happy to assist you in any way we
can.

We have received the consumer’s additional comments and we are truly sorry to hear about the consumer’s disappointment with the purchase. We always strive to create a positive customer experience, and we appreciate the feedback provided by the consumer.









Read More Customer Complaints:

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Our record indicates that on Jan 19, 2016 at 15:38:45 PM ET, a Priceline representative spoke with the consumer and advised him that a refund request in the amount of $272.00, which is 200% of the price difference between the amount he paid and the rate he previously found online was submitted. The consumer advised that he was satisfied with the resolution
Sincerely,
N. D[redacted]
Executive Services

Complaint: 1[redacted]
I am rejecting this response because: When I book Priceline, I am aware that my credit card will be charged the amount 127.40.  I am aware that when I arrive at the hotel, I will present a credit card for incidentals.  I have attached a screenshot of the credit card activity.  There was one charge confirmed by Priceline and they had two pending charges in addition to the already confirmed purchase.  Yes, the charges dropped a few days later but Priceline had no right to hold three times the room rate.  Priceline needs to explain why there were the other two pending charges.  
Sincerely,
C[redacted]

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion.
Prior to booking the reservation, we stated on the consumer’s contract page that the hotel may charge mandatory fees (e.g., resort fees) or optional (parking, phone calls or minibar charges), which are not included in your offer price. We are making an exception and offering to refund the resort fee because we value the consumer’s business, and have asked the consumer to send the hotel receipt listing the charges for the resort fee, charged and collected by the hotel upon check-out: 12/23/2015, to ###-###-####.
Sincerely,
N. D[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because: When I was on the phone with their rep. I had the lower price on my screen from priceline. I asked him if I clicked on the price and it was accepted , would cancel the highier price, and he **id he couldn't do it. It seems like i'm getting a run around. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  And I would like my money refunded to me as they explained it
Sincerely,
[redacted]

I have received the consumer’s additional comments.  As you
requested, we have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion. Unfortunately, there is nothing
we can add to what has already been stated in our previous correspondence. The consumer chose to
visit our Published Price service, where consumers have the opportunity to
review and compare hotel room rates prior to selecting and purchasing hotel
room reservations. The consumer selected a specific hotel property from a list
of participating properties, at the disclosed room rate, including taxes and
fees. Upon hotel room check-in/out the hotel representative provided the
consumer with the lower negotiated room rate established between priceline.com
and the hotel. We are sorry that the hotel provided the consumer with a
receipt or confirmation disclosing the lower negotiated room rate
established between priceline.com and the hotel, which is not available to the
public. Priceline.com is a travel agent and as such, makes hotel room rates
available on behalf of the hotels. Just like every other business, we receive
reduced rates because we sell in large volume, and if you compare our rates,
you will find them to be very competitive. We strive to offer customers the
best alternatives for saving money while at the same time maintaining
profitability. We are sorry
that we are unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
Executive
Offices

Attached hereto is a copy of the consumer’s contract page authorizing the
terms and conditions of the purchase.  The
purchase selected by the consumer offers the following room description.
·      
Room
Description: 2 DOUBLE BEDS NON-SMOKING ROOM WITH
FREE...

BREAKFAST, FREE WI-FI, REFRIGERATOR AND MICROWAVE
This checkout page for trip number
[redacted]66 was submitted on 2016-02-15 12:21:04
Super 8 Romeoville/Bolingbrook
[redacted]
FREE Cancellation until 12:00 PM on 02/18/2016
Freebies:
Free wifi, free breakfast and free parking
Check-In: Fri, Feb 19, 2016
Check-Out: Sat, Feb 20, 2016
Room Type: 2 Double Beds - Nonsmoking Room - Free Breakfast, Free
Wifi, Fridge, Microwave
- Max 2 Guests
Guests: Sleeps up to guests (including children)
Cancellation Policy
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Thursday, February
18th (local hotel time). If you decide to cancel your reservation anytime
between noon on Thursday, February 18th and noon on Friday, February 19th
(local hotel time), the hotel requires payment for the first night's stay. You
will be charged for the first night's stay including taxes and fees. Any
remaining amount will be refunded to you. Refunds or cancellations are not
available after noon local hotel time on your day of arrival (Friday, February
19th).


Summary
of Charges




Room Cost (details)


$54.99




Rooms


1




Nights


1




Room Subtotal


$54.99




Taxes & Fees


$7.89




Total Charges


$62.88


Prices are in USD.
promo cancel policy rate details
Cancellation
Policy
Priceline
will not charge you a change or cancel fee, however this hotel has the
following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Thursday, February
18th (local hotel time). If you decide to cancel your reservation anytime
between noon on Thursday, February 18th and noon on Friday, February 19th
(local hotel time), the hotel requires payment for the first night's stay. You
will be charged for the first night's stay including taxes and fees. Any
remaining amount will be refunded to you. Refunds or cancellations are not
available after noon local hotel time on your day of arrival (Friday, February
19th).
Room Cost
Description
The room
cost displayed in the Summary of Charges is an average per room, per night over
the length of your stay. A complete list of nightly rates for your stay is
shown below.
2 Double
Beds - Nonsmoking Room - Free Breakfast, Free Wifi, Fridge, Microwave
Reservation
Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.


Room 1








Use
this name for all rooms


I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
· 
Room
Description: 2 DOUBLE BEDS NON-SMOKING ROOM
WITH FREE BREAKFAST, FREE WI-FI, REFRIGERATOR AND MICROWAVE
· 
Rate Description: Websaver - Full pre-payment required upon
booking.
· 
Hotel Freebies Details: Free wifi, free breakfast and free
parking
· 
Cancel Policy: Priceline will not charge you a change or cancel
fee, however this hotel has the following cancellation policy: For the room
type you've selected, you can cancel your reservation for a full refund up
until noon on Thursday, February 18th (local hotel time). If you decide to
cancel your reservation anytime between noon on Thursday, February 18th and
noon on Friday, February 19th (local hotel time), the hotel requires payment
for the first night's stay. You will be charged for the first night's stay
including taxes and fees. Any remaining amount will be refunded to you. Refunds
or cancellations are not available after noon local hotel time on your day of
arrival (Friday, February 19th).
· 
All rooms are booked for double occupancy
(i.e. 2 adults) and accommodations for more than two adults are not guaranteed.
· 
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund. Your credit card is charged the total cost above at time of
purchase. Prices and room availability are not guaranteed until full payment is
received.
· 
The reservation holder must present a valid photo ID and credit card at
check-in. The credit card is required for any additional hotel specific service
fees or incidental charges or fees that may be charged by the hotel to the
customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.

We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that you are requesting a compensation because you tried several times to book a rate with a 55% discount; however, it was not available when you click on it. Our...

apologies that you were unable to book the promo displayed on our website. Our booking system is linked to our travel partners booking system and there can be occasional time lags, which will affect the prices shown on our website. Our partner may not have refreshed their reservation system yet, and this may be the reason why our site is displaying a different rate. Please keep in mind that we cannot guarantee the rate until purchase is completed.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because:First, the photos on the site  that are provided by the business show only rooms with two and three beds. The policies of [redacted]s state that children ALWAYS stay free. Having TWO queen beds is NOT a "bed type", and the room that was chosen actually stated that it was a room with TWO Queen Beds. During the booking process it goes to a screen to "Choose room", the selection we made was a room with TWO (2) queen beds. That selection does NOT state that it is based upon availability, anywhere. Once you select the room it goes through the process to book it, and then CONFIRMS the room booked and showed it a a room with TWO (2) queen beds. This complaint  has NOTHING to do with "bed type" as they keep stating, it has to do with the room type as booked. They attempt to use semantics to avoid the issue here. The issue here is that he site uses misleading photos, misleading room selection types, and then once at the hotel they utilize bait and switch in direct contradiction to their own policies and in direct contradiction to the room type selected and paid for by the customer. Then they offer no way to cancel the booking. For any hotel to be this way AND offer no option to cancel the booking shows that they have no regard for the consumer and for Priceline to offer zero assistance means that they have no issue with a business utilizing their site for such scams.
Sincerely,
[redacted]