Stahl Construction Company

Hello.  Please see the reply we have sent to our customer regarding her rejection to our original response. Thanks. [redacted]
*We wanted to take this time to contact you regarding your reservation with [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As we understand, you are not happy with the resolution that was provided and stated that you were not advised prior to booking that the reservation was non-refundable.  We understand that you are not happy with this policy, and we really wish that we could give you the resolution that you are looking for; however, your reservation is truly non-refundable. On the contact page presented prior to purchase it did state, "Free cancellation until 11:29pm EDT on 11/4/2016. After that time standard airline cancellation and change penalties apply [redacted] full fare rules and baggage fees." The 'full fare rules' was a hyper link that is able to be selected showing the full fare rules. For your reference, a copy of the contract page has been sent in a separate e-mail.  We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, [redacted]Executive Offices

[redacted] cards handles all credit card inquiries. This was escalated to them and they reached out to the customer directly.  Executive offices[redacted]

Complaint: [redacted]
I am rejecting this response because:I just got off work and I read this email that was just sent 4 hours ago. It says I have seven days to respond. I then have an email saying the complaint is closed because I didn't respond? Also, how is it that they refunded one room and not the other. They were being used together, so if we are unable to stay at the hotel because of the extreme health issues and their refusal to correct, how would we use the other room? This is being referred to as an exception being made for our hotel cancellation. I am not sure what the exception is. This was purchased under false advertising. They were unable or un willing to deliver a room we  could stay in. I am not talking of minor things. I did not want to leave, we had no option. I also had to go to great expense to locate and secure rooms at another hotel on such short notice. All of this in the middle of the night, traveling with a young child.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because from the pdf attached I made the reservation directly with Priceline. I have never contacted or used [redacted] on this reservation. 
Sincerely,
[redacted]

This reply was sent to the consumer,
and entered into the Revdex.com log, on 5/19/2015. Sorry it was not received.
 
Dear Ms. [redacted],
 
Thank you for contacting us
regarding your airline reservation for Trip Number [redacted].
 
We are writing to let you know
that we...

received your Revdex.com concern in our Executive Offices.
As we understand, you chose to dispute your purchase with your bank/card provider
because the return flight was not convenient for your travel needs, and you are
now requesting a refund or credit for future travel.
 
We have reviewed your reservation
and found that you selected our Name Your Own Price option and agreed to
certain terms and conditions, including the following condition:
 
·       "The airlines will
choose your flight times. Your trip will start between 6 a.m. and 10 p.m. and
you will arrive no later than 12:30 a.m. the next day."
 
Our record shows that you
received an itinerary within the specified time. Your return flight was
scheduled to depart from La Guardia Airport at 6:15 a.m. on May 17, 2015.
 
In addition, your contract also
stated the terms and conditions of your purchase, including the restrictions
that the ticket is non-refundable, non-transferable and non-changeable. By
submitting the request for booking, you indicated that you agree to the terms
and conditions stipulated; and, allowed our system to select the flight times
for you.
 
On February 28, 2015, we received
a message from your bank/card provider advising that the charge was disputed.
Our system automatically cancelled the reservation once the dispute was
initiated, as it is an indication that there is no intention to pay for the
purchase.
 
 
We are sorry that your selected
reservation is non-refundable, and we are unable to reinstate a bank/card disputed
reservation.
 
We are sorry we did not provide
you the answers you were looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Hello. Please see the response below that we sent to our customer. Thanks. [redacted]
*Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] & Casino under Trip Number [redacted] I am writing to let you know that we have...

received your Revdex.com complaint in our Executive Offices. Due to the nature of your concern, we would like to speak with you directly by phone. We attempted to contact you today in an effort to address your concern; however, we were unable to speak with you at the number you provided at the time you booked your reservation. Please contact us directly at: 1[redacted] The Executive Office hours are 9:00 a.m. to 8:00 p.m. Eastern Time, Monday through Sunday. You will need to enter your Trip number, which is [redacted] when you contact us. Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada. I look forward to speak with you. Sincerely, [redacted]Executive Offices

Dear Mr. [redacted],Thank you for taking the time to contact us regarding your reservation with [redacted] Rental for Request Number [redacted].We are writing to let you know that we have received your email in our Executive Offices.We attempted to contact you today in an effort to address your...

concern; however, we were unable to speak with you at the number you provided at the time you booked your reservation.We understand that you need to change the dates of your reservation. The reservation that you purchased is truly restricted which is non changeable, non cancelable and non refundable. This information was provided on the contract page that you reviewed and initialed prior to booking. The rental partner referred you to our company because we booked your reservation and billed you for your rental car reservation. Our contractual agreements with our rental partner prevent us from changing your request. We apologize; however, we will be unable to change the dates of your reservation.For your reference, we sent a copy of your contract page on a separate email.We apologize for the inconvenience and we thank you for your time.Sincerely,[redacted]Executive Offices
This checkout page for trip number [redacted] was submitted on 2015-06-15 14:14:43
 
·       4
·       2
·       AUTO
·       AC
Unlimited Mileage
Compact Car with Unlimited Mileage
Pick-up: [redacted]
Drop-off: [redacted]
Pick-up Date & Time: Wednesday, September 16, 2015, 06:30 PM
Drop-off Date & Time: Wednesday, September 30, 2015, 08:30 AM
Driver Info: [redacted], Age: 25 and over
Rental Car Company:
Total Charges
14 Days at: $21 /day
Total:$392.99
Summary of Charges
Your Price Per Day:
$21 (per day)
Total Rental Days:14
Subtotal:$294
Taxes and Fees: (details)$98.99
Total Charges: $392.99 B[redacted]
[redacted]
 
[redacted]
 
[redacted]
[redacted]
[redacted]
    
Don't Forget Collision Damage Coverage!
Collision Damage Coverage will be offered immediately after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       Provides Primary Coverage
·       Includes cost of repairs
·       Cancel with 100% refund
Important Information
Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com:
·       Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used.
·       If your offer is accepted, we will immediately lock in your reservation and charge your form of payment. If your offer is not accepted, you will not be charged.
·       Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation.
·       Your offer price does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up.
·       The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests.
·       Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. An additional driver can be added at the counter for a fee payable directly to the rental car company.
·       The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit.
·       The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items. Pre-paid cards or cash will not be accepted for the security deposit. If the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returned. If the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned.
Initial Here:
I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.

RevDex.com, Inc.
 
I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. I am sorry that we are unable to assist the consumer any
further in this situation.
 
Sincerely,
[redacted]
priceline.com

Dear [redacted],
Thank you for taking the time to
contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted].
We are writing to let you know that we have
received your Revdex.com concern in our Executive Offices.
 
We...

understand that you would like a refund
for the cancellation fee collected by the hotel.
For the room type you've selected, you can cancel your reservation for a full
refund up until noon on Wednesday, June 24th (local hotel time). If you decide
to cancel your reservation anytime between noon on Wednesday, June 24th and
noon on Thursday, June 25th (local hotel time), the hotel requires payment for
the first night's stay. You will be charged for the first night's stay
including taxes and fees. Any remaining amount will be refunded to you. Refunds
or cancellations are not available after noon local hotel time on your day of
arrival (Thursday, June 25th).
Your reservation was cancelled
on June 24, 2015 at 8:06:23 PM;
therefore the following cancel policy applies:
 
If you decide to cancel your
reservation anytime between noon on Wednesday, June 24th and noon on Thursday,
June 25th (local hotel time), the hotel requires payment for the first night's
stay. You will be charged for the first night's stay including taxes and fees.
Any remaining amount will be refunded to you.
Once again, thank you for getting in touch about this. 
Sincerely,
[redacted]
Customer Service Specialist
 
This
checkout page for trip number [redacted] was submitted on 2015-06-22 09:28:53


















[redacted]
 
[redacted]
FREE Cancellation until 12:00 PM on 06/24/2015
Freebies:
Hotel Freebies:
Free breakfast, free
internet in room and free parking
Check-In: Thu, Jun 25, 2015
Check-Out: Sun, Jun 28, 2015
Room Type: Double Room with Two Double Beds ~ Non~Smoking
- Booked for double
occupancy
 
Cancellation Policy
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Wednesday, June 24th
(local hotel time). If you decide to cancel your reservation anytime between
noon on Wednesday, June 24th and noon on Thursday, June 25th (local hotel
time), the hotel requires payment for the first night's stay. You will be
charged for the first night's stay including taxes and fees. Any remaining
amount will be refunded to you. Refunds or cancellations are not available
after noon local hotel time on your day of arrival (Thursday, June 25th).





























Summary
of Charges

Room Cost

$99.99

Rooms

1

Nights

3

Room Subtotal

$299.97

Taxes & Fees

$23.58

Total Charges

$323.55

Prices are in USD
Reservation Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.



Room 1

   
I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·      Room Description: 2 Double Beds,Nsmk,Hi Speed Net,Micfrg,Cfmkr,
Irn,Hair,Full Breakfast
·      Rate Description: Websaver - Full pre-payment required upon
booking
·      Hotel Freebies Details:
Free breakfast, free internet in room and free parking
·      Cancel Policy: Priceline will not charge you a change or
cancel fee, however this hotel has the following cancellation policy: For the
room type you've selected, you can cancel your reservation for a full refund up
until noon on Wednesday, June 24th (local hotel time). If you decide to cancel
your reservation anytime between noon on Wednesday, June 24th and noon on
Thursday, June 25th (local hotel time), the hotel requires payment for the
first night's stay. You will be charged for the first night's stay including
taxes and fees. Any remaining amount will be refunded to you. Refunds or
cancellations are not available after noon local hotel time on your day of
arrival (Thursday, June 25th).
·      Guarantee Policy: Reservation is guaranteed
for arrival on the confirmed check-in date only. If you don't check-in to the hotel on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
·      Your credit card is charged the total cost
above at time of purchase. Prices and room availability are not guaranteed
until full payment is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·      Pet Policy: Pets allowed based on the availability of pet friendly rooms.
Up to 2 dogs per room with a 80 pound weight limit. Additional pet types (cats,
birds, etc) may be accepted at the hotel's discretion. Pet rate is $20 per day
with a $100 per week maximum.
·      All rooms are booked for double occupancy (i.e. 2 adults) and
accommodations for more than two adults are not guaranteed.
·      The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any additional
hotel specific service fees or incidental charges or fees that may be charged
by the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.

[redacted]
I am rejecting this response because:  The car was not picked up nor was it returned.  [redacted]l - Dominik was very helpful and even tried to reason with a customer service agent at Priceline.  He has seen this happen many times in the past.  He was very helpful in getting us a vehicle but is it was not through Priceline.  My son in law rented a car under his name and still has it.  I will not be returned until October 15th.   The wording you describe is not clear - it was not understood at the time of booking.  By your response, you are expecting that we have the document interpreted at the time of booking.  Terrible customer service. 
Sincerely,
[redacted]

Hi. Please see our response to the customer below. [redacted]  Thank you for taking the time to contact us regarding your reservation with [redacted] Corporation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com rebuttal in our Executive Offices. We apologize that we are unable to apply the Best Price Guarantee to your reservation using an undisclosed rental car booking with [redacted]. As stated on our website, to qualify, the lower price has to be for the same rental car company, car type, rental location, pick-up and drop-off dates and times. With [redacted] we see that for the location they only provide their “Hot Rate Car” program where the rental car partner's is not revealed until after the purchase; therefore, we are unable to verify which car company has provided that low rate.  Again, our apologies that we are unable to provide the resolution you are looking for. Sincerely,  [redacted] Executive Offices

Please see the response below that we have sent to our customer.[redacted] Thank you for taking the time to contact us regarding your reservation with [redacted]or Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in...

our Executive Offices. We understand that you are requesting a refund of your Collision Damage Insurance. We reviewed your concern and made a decision to refund your insurance back as goodwill. A refund for $33.00 was issued on November 22, 2016. Your refund has been processed through our system. If you need to check the status of your refund, please contact your bank directly to inquire about their processing time. Thank you for giving us the opportunity to assist you and we thank you for your time. Sincerely, [redacted]
[redacted]

We are contacting you today regarding your unconfirmed hotel request for Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, your hotel requests were not accepted and you would like the...

authorizations to be removed from your account.   We checked our records and verified that your hotel requests were not accepted because it appears that the 3 or 4 digit security code on the debit or credit card was not entered correctly. When you place each request, we will authorize your card to determine if you have enough funds available to cover the cost of your reservations. Since your requests were not accepted, your bank should release the authorizations within three to at the most seven days.   We contacted your bank to request assistance; however, they advised that they will take care of the authorizations. Your bank advised that they had an issue with their system so you need to contact them directly regarding any issues with your account. Please contact your bank directly for further assistance.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: I never authorized a charge in the amount of $59.60 nor was there ever a conversation with me regarding an additional charge.  That is at best unethical and not in accordance with the disclosure requirement to process a charge.  At no such time did priceline staff read to me a disclosure which I would have had to response with a yes or no.  No company is above the law and therefore I am perplexed as to how you casually responded.  As Vice President of a Credit Union I am painfully aware of what it takes to ensure that we are in compliance with all Regs and State Mandated regulations regarding handling of any payment mode.  Thank you for your response but this is is a company that I will never use again!
Sincerely,
[redacted]

Hello. Please see the response below we sent to our customer. [redacted] Thank you for taking the time to contact us regarding your airline reservation under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our...

Executive Offices. I understand your request to modify the dates on one of the tickets on this reservation. I reviewed our records and determined that you have been advised of the following fees to exchange the tickets: 275.00 USD per ticket airline exchange fee, 30.00 USD per ticket priceline service fee, plus possible fare difference. I apologize; however, we are truly unable to waive or cover these fees. As previously advised, you must contact us prior to your originally scheduled departure date should you wish to proceed with the exchange. We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely, [redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because: I believe they have crooked policies and treat their customers terribly. I should not need to disclose the personal reasons why I was unable to use my reservation and I believe they have not only taken advantage of me but of many other people in order to make a quick buck.
Sincerely,
[redacted]

The consumer contacted priceline on Friday,
Apr 03, 2015 at 10:45:42 AM ET, requesting to cancel the one night stay reservation.
 
Attached
hereto is a copy of the consumer’s contract page indicating that the consumer
selected a reservation with the following cancel policy:
 
·       
For
the room type you've selected, you can cancel your reservation for a full
refund up until noon on Thursday, April 2nd (local hotel time). If you decide
to cancel your reservation anytime between noon on Thursday, April 2nd and noon
on Friday, April 3rd (local hotel time), the hotel requires payment for the
first night's stay. You will be charged for the first night's stay including
taxes and fees. Any remaining amount will be refunded to you. Refunds or
cancellations are not available after noon local hotel time on your day of
arrival (Friday, April 3rd).
 
We are sorry
that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
This checkout
page for trip number [redacted] was submitted on 2015-04-02 14:36:49






[redacted]
 
[redacted]
Freebies:
Hotel Freebies:
Free
breakfast and free parking


Check-In: Fri, Apr 3, 2015
Check-Out: Sat, Apr 4, 2015
Room Type:
Deluxe Queen Room
with Two Queen Beds ~ Non~Smoking
- Booked for
double occupancy
Flexible Cancellation
 
Cancellation Policy

Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Thursday, April
2nd (local hotel time). If you decide to cancel your reservation anytime
between noon on Thursday, April 2nd and noon on Friday, April 3rd (local
hotel time), the hotel requires payment for the first night's stay. You will
be charged for the first night's stay including taxes and fees. Any remaining
amount will be refunded to you. Refunds or cancellations are not available
after noon local hotel time on your day of arrival (Friday, April 3rd).

































Summary of
Charges

Room Cost

$74.99

Rooms

1

Nights

1

Room Subtotal

$74.99

Taxes & Fees

$7.32

Total Charges

$82.31

Prices are in USD

generateNonRefundFlex("FLEXIBLE_CANCELLATION");


$(document).ready(function() {
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Reservation Name (Age 21 or Older)
Enter the name of the person checking into the hotel. This
person must present a valid photo ID and credit card at check-in.








Room 1





Use
this name for all rooms



//function to display same first ,Middle and last name for all the rooms.
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for (var iR=2; iR<=numOfRooms; iR++) {
document.getElementById("bookFirstName"+iR).value = document.getElementById("bookFirstName").value;
document.getElementById("bookLastName"+iR).value = document.getElementById("bookLastName").value;
}
}//end function

//function to open pop up for Taxes and Fees.
function taxesFeesInfoPopup(IHGProperties,mTaxes,mFees, countryCode, pclnTaxApplied){
var theRoomAction = "/taxesFeesPop.do?jsk=344b050a364a050a20150402182001069010216557&amp;plf=PCL...⇄ /> var napp="null";
if(napp == 'Y' || napp == 'y'){
window.location.href = "/hotel" + theRoomAction + "&mTaxes="+mTaxes + "&mFees="+mFees + "&pclnTaxApplied="+pclnTaxApplied +"&IHG="+IHGProperties + "&negotiatorapp=Y";
}else{
window.open("/hotel" + theRoomAction + "&mTaxes="+mTaxes + "&mFees="+mFees + "&pclnTaxApplied="+pclnTaxApplied +"&IHG="+IHGProperties,'DESC','toolbar=no,location=no,directories=no,status=...⇄
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}

window.jQuery || document.write('<script type="text/javascript" src="/sharedapps/js/jquery-1.4.2.min.js"><\/script>')

window.jQuery().fancybox || document.write('<script type="text/javascript" src="/sharedapps/js/jquery.fancybox-1.3.4.pack.js"><\/script>')



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function tcPop() {
var tcUrl = "http://www.priceline.com/privacypolicy/terms_en.html?jsk=344b050a364a050a201504...⇄
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var ppUrl = "http://www.priceline.com/privacypolicy/privacypolicy_en_smalltemplate.asp?jsk=3...⇄
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I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important
Information
·     
Room
Description: Deluxe 2
Queen Beds Non-Smoking With Free Wifi, Microwave, Refrigerator
·     
Rate
Description: Websaver
- Full pre-payment required upon booking
·     
Hotel
Freebies Details:
Free breakfast and free parking
·      Cancel
Policy: Priceline will not charge you a change or
cancel fee, however this hotel has the following cancellation policy: For the
room type you've selected, you can cancel your reservation for a full refund
up until noon on Thursday, April 2nd (local hotel time). If you decide to
cancel your reservation anytime between noon on Thursday, April 2nd and noon
on Friday, April 3rd (local hotel time), the hotel requires payment for the
first night's stay. You will be charged for the first night's stay including
taxes and fees. Any remaining amount will be refunded to you. Refunds or
cancellations are not available after noon local hotel time on your day of
arrival (Friday, April 3rd).
·     
Guarantee
Policy: Reservation is guaranteed for arrival on the confirmed check-in date
only. If you don't
check-in to the hotel on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will be
canceled and you will not be entitled to a refund.
·     
Your
credit card is charged the total cost above at time of purchase. Prices and
room availability are not guaranteed until full payment is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
Pet
Policy: Pets Welcome:
One Well behaved Family Pet Per Room. Guest Must Notify Front Desk Upon
Arrival. Guest Is Liable For Any Damages. In Consideration Of All Guests,
Pets Must Never Be Left Unattended In The Guests Room.
·     
All
rooms are booked for double occupancy (i.e. 2
adults) and accommodations for more than two adults are not guaranteed.
·     
The
reservation holder must present a valid photo ID and credit card at check-in.
The credit card is required for any additional hotel specific service fees or
incidental charges or fees that may be charged by the hotel to the customer
at checkout. These charges may be mandatory
(e.g., resort fees) or optional (parking, phone calls or minibar charges) and
are not included in the room rate.

















Initial Here:



I have read and agree to abide by the Terms and
conditions and privacy policy.

Hi. Please see the response below that we sent to our customer: Dear [redacted]
Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] [redacted] - Coliseum under Trip Number [redacted] I am writing to let you know...

that we have received your Revdex.com complaint in our Executive Offices. We are sorry to hear about your loss, and we understand your request for a refund of the fee you were charged to cancel your reservation.  We apologize for any confusion; however, your cancellation policy stated the option to cancel your reservation for a full refund was only available prior to noon on October 12, 2016. Because you booked the reservation after that time, the option to cancel for a full refund was no longer available for the rate that you selected. The cancellation policy was presented to you prior to booking the reservation, and it indicated to us that you agreed to these terms when you chose to proceed with your purchase.  As a compromise, we reached out to our hotel partner to request for an exception on your behalf. I am glad to inform you that we were able to obtain a one-time courtesy from the hotel to refund your cancel fee. The refund for $178.36 will be processed through our system within one business day. If you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time. Thank you for choosing us. Again, please accept our deepest condolences on your loss. Sincerely,
[redacted]
[redacted]HTMLe Offices

Complaint: [redacted]
I am rejecting this response because: It is not acceptable.  I expect cleanness and safety from health risk when I book through Priceline and this was not done.  I expect the reminding amount refunded.  35% is not an acceptable refund amount.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11631125, and find that this resolution is satisfactory to me.
I accept a full refund. The charge back request from my bank was denied, so please monitor and update me on the refund. Thank you for the consideration and I appreciate the resolution. 
Sincerely,
Brian Miles