Stahl Construction Company

Dear Mr. [redacted],
We are contacting you today regarding your reservation at The [redacted] Inn for Trip Number [redacted].
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that the hotel was unable to accommodate...

your reservation for a room with 1 King Bed. We apologize for the inconvenience. Please also note that the usual practice of our hotel partners are to provide similar accommodations for the customer/s who are affected of their overbooking. We reviewed your reservation and verified that a standard room with 1 King Bed was selected during the request process. Since this was not available, the hotel provided a free upgrade for your reservation to a premiere room with 2 Double Beds. For this reason, we are unable to provide any compensation.
We apologize for the inconvenience and thank you for your time.
Sincerely,
Zadhy S[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because the matter is still unresolved currently. Here is the information requested in your email: Priceline Trip #: [redacted]Email Address: [redacted]
Sincerely,
[redacted]

We are contacting you today regarding your [redacted]s reservation for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We regret to inform you that we cannot refund your non-refundable ticket. For...

this reservation, the option to avail free cancellation is only until Jun 27, 2017 at 11:29 pm est which was disclosed during the booking process. You had an option to cancel this through our website or our IVR. Our record indicates that you contacted our Travel Services Department on June 28, 2017 at 12:09 am est wherein free cancellation is no longer available.   If you will not use this ticket, the only option is to refund the refundable taxes which is equivalent to 162.06 USD; please reply to this email if you wish to continue.   We understand that you are not happy about this experience, we apologize for any inconvenience.   Sincerely,   [redacted] Executive Offices

Hello. Please see the response below that we have sent to our customer.  Thanks. Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted]h for Trip Number [redacted] We are writing to let you know that we received...

your Revdex.com concern in our Executive Offices. We apologize for the difficulty you encountered. We understand you are requesting for a full refund because you intended to book your reservation in [redacted] Dollars (CAD). Please note that purchases are transacted in the currency chosen and displayed during the request process. You will be able to select your preferred currency during the booking process via a drop down list located in the upper right hand corner. We reviewed your request and confirmed the currency selected and confirmed prior to purchase was United States Dollars (USD). In normal circumstances, we are unable to issue a refund of the difference. As a one-time exception to the policy, a refund in the amount of 32.32 USD was issued on January 10, 2017. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days. Thank you for the opportunity to assist you and we hope you find this information helpful.  Sincerely, [redacted]Executive Offices

I have received the consumer’s
additional comments. As you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion.
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence. I am sorry that Priceline
is unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

We are contacting you today regarding your [redacted] Airlines reservation for Trip Number [redacted].   I am writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you are requesting for the airline fee refund due to medical...

emergency.   We are sorry to hear that Mr. [redacted] son was sick.   I am reviewing the reservation and we would need you to forward us a medical certificate or doctor’s note regarding his son's condition. You may reply to this email and attach the needed documentation. The attachment needs to be a PDF or JPG file no larger than 2MB. Any attachment that does not meet this criteria may be considered potential for spam/malware/viruses and are stripped from the email message by our corporate email system.   We hope that his son is in good shape now and we are looking forward in assisting you in a more pleasant circumstances.     Warm Regards,   [redacted] Executive Offices

Hi. Please see the response that we have sent to this customer's rejection. Thanks. Dear Ms. [redacted], Thank you for taking the time to contact us regarding your reservation at the [redacted] - [redacted] - [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand your concern about being misinformed by the hotel of the incidental fees. We reviewed your booking and verified that you purchased a Name Your Own Price reservation. The hotel name is not disclosed until the booking is confirmed. Since this was the case, we are unable to verify the exact fees that will be charged by the hotel. We only confirmed that the hotel was able to refund the $100.00 charge since it was only for security deposit. Customers are our number one priority, and we work hard to make your experience with us a positive one. Your feedback is appreciated We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, Frich A[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because: I know you claim I saw a confirmation page, but I assure you I did not. If you had an email validation line to confirm email addresses of customers this would not have been an issue. I called that hotel after I tried booking with you. They told me they were full. I had every reason to believe I did not receive that room I was trying to book. This is a terrible business practice. I will not be satisfied until I am refunded in full. 
Sincerely,
[redacted]

Dear Mr. [redacted],
 
Thank you for contacting us regarding your reservation at the [redacted] - [redacted] booked under Trip Number [redacted].
 
We reviewed your reservation and confirmed the room type selected indicates: Queen Room - Max 2 Guests. We confirmed that a...

smoking or non-smoking room was not an option to select so it was subject to availability upon arrival. We are sorry if the hotel could not accommodate you in a non-smoking room; however, your reservation is truly non-refundable. We are unable to offer a full refund back to your account as requested.
 
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">We checked our records and verified that the reservation has been canceled for a full refund of $312.50.

Our records shows that you only contacted us after check out. If there's no one at the Front Desk available, you should've contacted us so that we can contact the hotel on your behalf and try to resolve your issue. Since the hotel has no record of any complaint from you during your stay, they did not allow a refund for your reservation.   Your reservation is truly restricted which is non-refundable. However, as an apology for the inconvenience, we processed a 50% refund of 32.48 USD for your reservation. We apologize; however, we are unable to refund your reservation in full.   We apologize for the inconvenience and thank you for your time.   Sincerely, Executive Offices

Complaint: [redacted]
I am rejecting this response because:Date Sent: 8/20/2015 4:31:30 PM  Complaint: [redacted] I am rejecting this response because I have never claimed I did not accept the flight, I have always claimed that Priceline pulled a bait-and-switch: I bid on one flight (a flight the weekend of my friends wedding), and Priceline showed me different flights for different days and different times, without making it obvious that it was a different day and time, AND even though I specifically clicked `DATES AND TIMES ARE NOT FLEXIBLE`. At no point should I have seen alternative flight dates, because I did not say I was willing to see alternative flight dates.Priceline then claimed they have information that said I put in alternative flight dates, and had different browser sessions open. I asked to see that information that showed I had different sessions open, and requested different sessions. I requested that information three times. Priceline failed to produce it three times. The standard of proof for a bait and switch falls to the company, not the consumer, to prove that it did not occur. Priceline has failed to prove it did not occur because they have not provided any information to back up their claims that I did anything other than what I have said I have done. They have said they have documentation, but will not provide it. I asked to see the information showing I had different sessions open. They did not produce it. Instead, they produced a receipt that I did not dispute. It doesn`t matter if I accepted in a bait-and-switch. It matters that the company can prove it did not. Priceline has not proved this.Unless this is settled through the Revdex.com or my other complaint through the [redacted], I will be suing to recover. Just a reminder, in small claims court, this will cost Priceline 3x as much. Because of your lack of evidence to the contrary, I will win, and priceline will be out ~$900 instead of $300, plus the publicity that successful suit against Priceline`s unfair business practices will open Priceline to more suits.I look forward to your timely reply, otherwise I will see you in court. Sincerely, [redacted]
Sincerely,
[redacted]

Please note that I had supplied a receipt for a charge for internet fees that were supposed to have been  included in the rate?  Please provide an explanation for this charge and why it was assessed.  I assure you I willsolicit or recommend Priceline to anyone for the total lack of responsibility and failure to investigate whom they represent.  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

I have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. The attached contract page is provided prior to purchase.   We are sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
priceline.com

We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Attached
hereto is a copy of the consumer’s initialed contract page authorizing the selected
pick up and drop off location.
Pick-up: [redacted]
Drop-off: [redacted]
 
Important
Information
Once you've reviewed your
information above, please review the following rules regarding rental cars
issued through priceline.com:
· RRental cars are
non-refundable, non-transferable and non-changeable even if the reservation is
not used.
The $20 cancel fee is non-refundable.
 
Sincerely,
[redacted]
priceline.com

What is a rental car day?
Rental days are calculated on a 24-hour clock. In order to avoid being charged an additional day, you will need to enter the same pick up and drop off time.
For example, if you request a rental car for pick up on Friday at 9:00 am and drop off on Saturday at 9:00 am,...

which is considered a one day rental. However,if you request a rental car for pick-up on Friday at 9:00 am and drop-off on Saturday at 12:00 pm noon, it is considered a TWO-DAY rental, because rental days are calculated in 24 hour time blocks.
If you return your car later than the scheduled drop-off date and time you may be charged for additional rental hours or days at the discretion and prevailing rate of your rental car company.
Your Trip Summary
Names must match photo ID. Please verify spelling and edit names as necessary.
[redacted]
[redacted] Depart ing Flight Informat ion - Wednesday, January 13, 2016
Flight [redacted]
3h 2m, 1077 mi
From
[redacted] Airport (LGA)
New York City, NY
Departs: 06:30 AM
T o
[redacted] Airport (FLL)
Fort Lauderdale, FL
Arrives: 09:32 AM
Aircraf t
[redacted] (Jet)
Economy/Coach
Class
Ret urning Flight Informat ion - T hursday, January 14, 2016
Flight [redacted]
2h 50m, 1077 mi
From
[redacted] Airport (FLL)
Fort Lauderdale, FL
Departs: 11:30 AM
T o
[redacted] Airport (LGA)
New York City, NY
Arrives: 02:20 PM
Aircraf t
[redacted] (Jet)
Economy/Coach
Class
Passenger and t icket informat ion
Rent al Car Det ails
Standard Car
Chrysler 200 or similar
Location: [redacted] Airport (FLL)
Pick-Up: Wed, January 13, 2016, 10:00 AM
Drop-Of f : Thu, January 14, 2016, 11:00 AM
T otal Rental Days: 2
Driver: [redacted]
Driver's Age at Pickup: 60
Summary of Charges
Airline Ticket Cost: $81.82 per ticket
Airline Ticket taxes and fees: $28.20 per ticket
Airline Ticket Trip Protection: Declined + Add Now Recommended!
Number of Tickets: 3
Airline Ticket Delivery: $0.00 (Electronic Ticket)
Airf are Subtotal: $330.06
Rental Car Cost: $42.00
Rental Car Taxes & Fees: $28.93
Rental Car Subtotal $70.93
Total Trip Cost:
(All prices are in USD) $400.99
NO BOOKING FEES
EARN AIRLINE MILES
Baggage Fees are not included in your trip cost.
Important Information
Once confirmed, airline change penalties and restrictions apply. Most tickets are non-refundable. See your airline’s
full fare rules. The Rental Car reservation included in your itinerary is non-refundable, non-transferable and nonchangeable
even if the reservation is not used.
[redacted] Airlines charges an additional fee for each bag checked; not included in your total trip charges.
Airline tickets are non-transferrable. Name changes or adjustments are not allowed once purchased.
Meal and seat preferences are not guaranteed. Fares are not guaranteed until purchase.
Airfares and flight availability are not guaranteed until purchased.
You will be issued Electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in.
Rental Car availability is not conf irmed until f ull payment is received. If your selections are
unavailable, we'll still purchase your airline ticket.
Only [redacted] will be able to pick-up the rental car at the counter. [redacted] will be required to present a
valid driver's license and a valid credit card or debit/check card or debit/check card in their name with
a minimum of $200 available credit as a security deposit on the vehicle. If you plan to use a debit card, you may
be required to provide round-trip flight information at the rental counter.
Your offer price does not include vehicle liability, collision or personal accident coverage for your rental car. You
should determine if you have insurance coverage prior to pick-up. Additional insurance can be purchased at the rental
counter.
[redacted]
Seat Preference:
Flight #[redacted] Aisle Seat Requested
Flight #[redacted] Aisle Seat Requested
Ticket Type:
Electronic
Ticket
[redacted]
Seat Preference:
Flight #[redacted] Together Seat Requested
Flight #[redacted] Together Seat Requested
Ticket Type:
Electronic
Ticket
[redacted]
Seat Preference:
Flight #[redacted] Together Seat Requested
Flight #[redacted] Together Seat Requested
Ticket Type:
Electronic
Ticket
Hotels Cars Flights Vacation Packages Cruises More ? My Trips ? Help ?
Sign in f or f aster checkout
First
[redacted]
MI
S
Last
[redacted]
Country Why we ask?
United States
City/T own
Far Rockaway
State
New York
Zip Code
11691
Daytime Phone
7188683783
Evening Phone
[redacted] (If outside the U.S. or Canada, include country code)
Your Email Address:
[redacted]
Re-type Email Address:
[redacted]
Credit Card T ype
-- Choose --
Credit Card Number
XXXXXXXXXXXXXXXX Month Year
Expiration Date Security Code
XXX What's this?
Current Cost $400.99
Card Member Bonus - $50.00 Statement
Credit
You Pay Only $350.99
You're invited to apply for the new priceline rewards [redacted] card.2 Apply right now
to save $50 when you use your new account to pay for this purchase. Plus, enjoy
these benefits:
Earn 5 points per $1 spent on priceline.com® purchases
Earn 1 point on every dollar you spend...every dollar, every place
No Annual Fee2
Redeem your points, for statement credits, for anything you buy on the card
($25 minimum)
Terms and Conditions
apply now and save $50
Password (Min. 8 characters) Conf irm Password:
Enter Your Billing Address(as it appears on your credit card statement)
Street
286 Beach 17th St
"Yes! I would like to receive exclusive promotions, coupons, and discounts from priceline.com."
Choose a Credit Card
I want to use my own credit card:
I would like to save $50 on this purchase.1
Register now and save! (optional)
Create a password and we'll save your itinerary and billing information in a secure profile.
Password strength
prev buy my t icket s now
1 Savings offered as a one-time statement credit to your new card.
2 Offer subject to credit approval. Benefits will vary depending upon the card for which you are approved. Not everyone will qualify for the priceline [redacted] Signature
Card. If at the time of your application you do not meet the credit or income criteria necessary, we may not be able to open an account for you or you may receive a
[redacted], which has fewer benefits. See Terms and Conditions for information about the account terms and benefits that will apply if you are not approved for a
priceline [redacted] Signature Card. This offer is available to new Cardmembers only. For information about rates, fees, other costs, and the reward program rules (including
points accrual rate, bonus point awards, etc.) and benefits associated with the use of this credit card program, please see the Terms and Conditions.
3 Earning Points: Cardmember(s) earn "Points" in the following amounts based upon the types of purchase transactions charged to the Account: a)Earn five (5) points
for every dollar spent on all eligible purchases made at priceline.com®. Purchases not eligible will receive one point for every dollar spent using your card which
includes: cruise bookings, non-Name Your Own Price® car reservations, and hotel reservations designated as Pay When You Stay. b) Earn one (1) point for every dollar
spent on all other transactions. The following transactions are excluded from "Purchases" and do not earn Rewards unless stated: interest, finance charges, balance
transfers, convenience checks, cash advances and credit fees.Restrictions apply. Please see the Terms and Conditions for more information.
Hotels
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Priceline.com

Dear [redacted]
Thank you for contacting us regarding your reservation
with [redacted] Corporation for Trip Number [redacted]
I am sending this email because we received your RevDex.com concern in our Executive Offices. As I understand, you are
requesting for a full refund...

of the reservation since you were unable to use it
because you do not have enough fund to cover the required deposit. We are
currently reviewing your concern and making attempts to resolve this issue for
you. I hope to be in contact with you in 1 to 2 business days with a
resolution. 
I appreciate your patience while we continue to work to resolve
your issue.
Sincerely,
Berna A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: This was a error on their website which booked the wrong area. I had already booked a hotel in Miami Beach for 8/26/16 before a cruise I am taking. So I was looking in the same area again to get another hotel after my cruise and it booked in Hollywood Fl. They need to fix this asap either with a credit on my account so I can re-book the correct area or refund me.
Sincerely,
[redacted]

Dear Ms. [redacted],
 
Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted] for Trip Number
[redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices.
 
We understand that you have issues with this hotel
reservation.
 
Our records show that the rate you purchased is
non-changeable, non-cancelable and non-refundable. When you placed your
request, we disclosed in the ?Important Information? on your contract page that
the reservation holder must present a valid photo ID and credit card at
check-in. The credit card is required for any additional hotel specific service
fees or incidental charges or fees that may be charged by the hotel to the
customer. These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar
charges) and are not included in your per night price. When you purchased your
reservation, you agreed to those terms.
 
For your reference, a copy of the contract page has been
sent in a separate e-mail. The contract page disclosed the terms and conditions
of your reservation.
 
In addition, the [redacted] verified that they
will not allow guests to check-in without authorizing their card for the
security deposit that they require to cover any incidentals.
 
We are unable to provide either a full refund or an
alternate accommodation for this reservation. However, as a one-time exception,
a one-night refund of $24.09 was issued today, April 24, 2015. We will issue a
refund to your bank within one business day. Your bank will then post it to
your account. The bank processing time varies so please check with them if you
do not see it in your account within a few days.
 
I hope you find my reply helpful and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

I have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. We are sorry that the consumer was unaware that she/he was making a purchase or that the credit card would be charged for the purchase. The important information on the consumer’s contract page states: “Your credit card is charged the total cost above at time of purchase.” We are sorry that the consumer’s selected reservation is non-refundable and non-changeable and we are unable to assist the consumer with a change or a refund.
 
Sincerely,
[redacted]
priceline.com