Stahl Construction Company

Upon review of the inquiry, we spoke with [redacted] - Guest
Relations Manager at the property and we are currently making attempts to
resolve this issue. We thank you for your patience while we continue to work to
resolve this matter and will provide you with an update once we...

receive
additional information from the hotel, which  may take 5 - 7 business days.
 
Sincerely,
 [redacted]
Priceline.com

Please see the response that we sent to the customer below: Dear [redacted],We are contacting you today regarding your reservation at the [redacted]
[redacted] booked under Trip Numbers [redacted] and[redacted].We are writing to let you know that we have received your...

BetterBusiness Bureau concern in our Executive Offices. As we understand, thehotel charged you mandatory fee and you would like to be refunded.We contacted the hotel and verified that you were charged for themandatory fee. We have forwarded your issue to our Hotel Team so thatthe information will be updated. Rest assured that your issue has beennoted and will be forwarded for documentation and reference.As an apology for the inconvenience, we processed two separate refundsof 57.38 USD and 28.69 USD for the mandatory fee charged. Your refundwill be processed by our system within one business day and your bankwill post the refund back to your account. Bank processing time variesso please check with them if you don't see the refund posted to youraccount within the next few days.We apologize for the inconvenience and thank you for giving us theopportunity to assist you.Sincerely,

We are contacting you today regarding your airline reservation with trip number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that you are not happy about this experience and we appreciate your...

time for sharing your feedback with us. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for our customers in the future. As a gesture of goodwill, below is a coupon code for your future priceline.com Hotel Express.   Coupon Code:  [redacted]   The coupon will provide a discount of 20% on your next reservation. This is valid only on Express Deal® hotel stays and will expire on Dec. 31, 2018. This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transaction. This is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs.   Our sincerest apologies for any disappointment caused. We have documented your concerns for future reference. Feedback such as yours greatly assists us in improving our service.      Sincerely,   [redacted]  Executive Offices

Complaint: [redacted]
I am rejecting this response because: This was a error on their website which booked the wrong area. I had already booked a hotel in Miami Beach for 8/26/16 before a cruise I am taking. So I was looking in the same area again to get another hotel after my cruise and it booked in Hollywood Fl. They need to fix this asap either with a credit on my account so I can re-book the correct area or refund me.
Sincerely,
[redacted]

Dear [redacted]
 
We are contacting you today regarding your airline reservation for Trip Number [redacted]
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you would like to add the insurance for...

your reservation. Our records indicate that insurance was not selected during the booking process. The insurance can either be purchased with your tickets during the booking process or you may have the ability to purchase Travel Insurance from the Accept Page. If available, the option to purchase insurance after booking the tickets are for a limited time and must be purchased online.
 
Please be advised that the reservation may be cancelled minus the $5 processing fee per ticket. This option to is available through Friday, January 22, 2016; 11:29 PM ET. Kindly call us should you wish to cancel the reservation for a refund.
 
We apologize for the inconvenience and hope you found this information helpful.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me.
I am going to accept the $450.00 but I was promised by the priceline agent to take a cab back to the airport rental counter which she said they would pay also .I have never in all my time ever gotten a receipt  nor did I think of it since I was paying cash AS IS A STANDARD PRACTICE and they know damn well I took a cab back and forth to the airport I am disappointed and just want my money and end my total relationship with priceline never again my address is [redacted] Please have me removed from any and all solicitation going forward from there company
Sincerely,
[redacted]

Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand...

that you have issues with this hotel reservation.   We apologize that you were unhappy with your hotel accommodations. We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etc. We are sorry to hear that your hotel fell short of this expectation during your stay.   Your feedback is important to us and we appreciate the time it takes to share this with us. We take all guest feedback very seriously and we address complaints directly with our hotel partners to ensure that future customers do not have the same issue.   Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. We have contacted the hotel and they have provided a 35% refund as compensation.   Because of this, your refund has been processed. A refund for $26.94 was issued on June 21, 2017. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days. We are unable to provide further compensation or refund on this reservation.   I hope you find this information helpful and we thank you for your time.   Sincerely,   [redacted] Executive Offices

We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Attached
hereto is a copy of the consumer’s initialed contract page authorizing the selected
pick up and drop off location.
Pick-up: [redacted]
Drop-off: [redacted]
 
Important
Information
Once you've reviewed your
information above, please review the following rules regarding rental cars
issued through priceline.com:
· RRental cars are
non-refundable, non-transferable and non-changeable even if the reservation is
not used.
The $20 cancel fee is non-refundable.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:The management of Priceline.com is not being truthful. The picture that was used to entice me to use their "name your own price" feature has been changed. The picture I based my purchase upon showed the town of [redacted] and the immediate surrounding area. I am obviously unable to produce the original map that was posted, however, I am certain that Priceline has access to this map. The actual location of the property is marked with the red X in the attached map. Despite the mailing address of this property, it is not in [redacted]. It is several towns north of [redacted]. GPS identifies the location as [redacted]. I bid for a hotel. This was not a hotel. I have attached proof that this was a condo to my last response. This has not been addressed by the company. Regardless of the star rating, I did not bid for a condo. I did not want to stay in a condo. The reason for this was not breakfast. We did not even receive basic housekeeping services. This was a simple bait and switch. It was false advertising. It is dishonest and in my understanding is illegal. I would appreciate a full refund as I was lied to and purchased a product that was advertised under false pretenses. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:[redacted]o (the latest representative of Priceline) merely repeated the prior Priceline representative's comments.  There was no additional evaluation of my complaint, just the use of the copy/paste function with a computer mouse.At this point I only have one question:  Why isn't my  review of the [redacted] on Priceline's website? I completed my review as a "Verified Hotel Guest" after I returned from my trip. The review should have appeared on Priceline's website under the reviews for the [redacted]  Where is it, Priceline?
Sincerely,    
[redacted]s

Hi.  See the response below we have sent to our customer.   D[redacted] Thank you for taking the time to contact us regarding your hotel reservation at the Doubletree By Hilton Baltimore - Bwi Airport for Trip Number [redacted] I am writing to let you know that we...

have received your Revdex.com concern in our Executive Offices. We understand that you have issues with this hotel reservation. Our system does not allow us to apply a zero nightly rate, so what you are seeing is an average nightly rate. We took the cost of the paid nights and divided that by the total number of nights in the reservation. This reduced the average nightly rate to provide the customers with the guaranteed "free night". Example: Pay for 2 nights and get your 3rd night free. The nightly rate is 132.35 USD. You would've paid 264.70 USD for the 3 nights (132.35+132.35+0). If you divide 264.70 USD by 3 nights, each night is88.23 USD. 3 nights at 88.23 USD is 264.69 USD. We are unable to process a refund of the 3rd night. I hope you find my reply helpful and we thank you for your time. Sincerely, [redacted]Executive Offices

We reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolution. There is nothing we can add to what has already been stated in our previous correspondence.   Although we empathize with your situation, we are truly unable to assist you further in this matter.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Thank you!   Sincerely,   Executive Offices

Dear Ms. [redacted],
 
Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted] for Trip Number
[redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices.
 
We understand that you have issues with this hotel
reservation.
 
Our records show that the rate you purchased is
non-changeable, non-cancelable and non-refundable. When you placed your
request, we disclosed in the ?Important Information? on your contract page that
the reservation holder must present a valid photo ID and credit card at
check-in. The credit card is required for any additional hotel specific service
fees or incidental charges or fees that may be charged by the hotel to the
customer. These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar
charges) and are not included in your per night price. When you purchased your
reservation, you agreed to those terms.
 
For your reference, a copy of the contract page has been
sent in a separate e-mail. The contract page disclosed the terms and conditions
of your reservation.
 
In addition, the [redacted] verified that they
will not allow guests to check-in without authorizing their card for the
security deposit that they require to cover any incidentals.
 
We are unable to provide either a full refund or an
alternate accommodation for this reservation. However, as a one-time exception,
a one-night refund of $24.09 was issued today, April 24, 2015. We will issue a
refund to your bank within one business day. Your bank will then post it to
your account. The bank processing time varies so please check with them if you
do not see it in your account within a few days.
 
I hope you find my reply helpful and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
I am sorry
that the consumer was unaware that he/she had selected and authorized the
purchase of a non-refundable reservation. 
On each consumers’...

contract page (including the contract page in
question), we clearly and conspicuously place the following disclosure
regarding this issue labeled under Important Information.
Important
Information
·       
If
priceline accepts your price, priceline will book your reservation in a
property with an equal or higher star level than you requested.
·       
 Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. Priceline rental
cars are non-refundable, non-transferable and non-changeable even if the
reservation is not used.
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable,
non-changeable, terms and conditions of his purchase. 
I
appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
This checkout page for trip number
[redacted] was submitted on 2015-07-28 14:34:21



Please
Review Your Request















































3 Star Upscale Hotel, [redacted] Area




















Which hotel will I get?

Check-In Date:

Thursday, December
3, 2015

Check-Out Date:

Sunday, December
6, 2015

Region

[redacted]

City Area:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Indoor or Outdoor Pool, Fitness
Center, Guest Score 7/10 or Higher

Number of Nights:

3













 























Offer Price Per Room, Per Night:

US$ 75.00

Travel
Insurance:


US$
15.00






Subtotal:

US$ 225.00

Taxes and Service Fees:

US$ 45.72

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 270.72

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.





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No,
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Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will
book your reservation in a property with an equal or higher star level than
you requested. Please note it is possible that
the hotel you are booked in could be a Resort, which will meet or exceed the
minimum qualifications of the star level you initially requested. The hotel
that is selected may or may not be one that you have seen during a hotel
search on priceline. Any sorting or filtering options previously used will
not apply to this Name Your Own Price request. Priceline will
immediately charge your credit card the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.




[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. We are sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
priceline.com

We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you would like to be refunded for your reservation due to the quality of the room during your stay.   We apologize that you were unhappy with your accommodations...

and that the hotel fell short of your expectations. We appreciate your feedback and contacted the appropriate people at the hotel to share your concerns.   We contacted the hotel and they advised that they did not receive any complaint from you during your stay. For future reference, please inform the hotel and give them the opportunity to address your issues. We requested for exception; however, they did not allow a refund.   The reservation that you purchased is restricted which is non-refundable. However, as an apology for the inconvenience, we processed a 50% refund of 32.48 USD for your reservation. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely, Executive Offices

Dear
Mr. [redacted],
 
We
are writing to let you know that we received your Revdex.com
concern in our Executive Offices regarding your reservation at the Econo Lodge
Inn & Suites Beach Front Central for Trip Number [redacted].  In your correspondence you state...

that you were
unable to use the reservation as the road leading to the property, Ocean
Boulevard was closed and you then chose to drive home.
 
“ I drove to [redacted] to [redacted] the road where my
hotel was located to find police in tactical type clothing diverting traffic
off of [redacted] to a side street, I asked the officer if I could go to my
hotel and he said they had an incident and could not allow any one down the
road and he did not know when or if I would be able to get back to the hotel. I
came back 3 hours later and found it was still barricaded. I then made my 4
hour drive home.”
 
We
verified that due to a [redacted] for the [redacted] there
was a road closure in one direction only (Northbound on [redacted]). James
Redling, General Manager of the hotel further advised that all  hotel guests
were able to travel on
Southbound lanes on [redacted] and arrive
at the hotel as booked. We apologize; however, we are unable to provide
a refund for your reservation.
 
 We
thank you for getting in touch about this and we are sorry that we are unable
to assist  any further in this situation.
 
Sincerely,
[redacted]
Executive Offices

Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you are not happy with this policy and we really wish that we could give you the resolution that you are looking for. [redacted] is within the [redacted] area that you've selected during the request process and it is not possible to select the exact location of the hotel within the area. Your reservation is truly non-changeable, non-cancelable and non-refundable.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Hello.  Please see the response below that we have sent to our customer.  Thanks. [redacted]
*Thank you for taking the time to contact us regarding your reservation at the Super 8 Meridian for Trip Number [redacted] I am writing to let you know that...

we received your Revdex.com concern in our Executive Offices. I understand that you intended to book only one room; however, two were confirmed. I reviewed your record in our system and it shows that your issue has already been resolved by one of our Customer Relations Representatives. As per our record, the reservation under Trip Number [redacted] was cancelled for a full refund, in the amount of $68.63. Your refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days. Thank you for giving us the opportunity to assist you, and I hope you find this information helpful. Sincerely,*
[redacted]Executive Offices

Dear Mr. [redacted],
 
Thank you for contacting us regarding your reservation at the [redacted] - [redacted] booked under Trip Number [redacted].
 
We reviewed your reservation and confirmed the room type selected indicates: Queen Room - Max 2 Guests. We confirmed that a...

smoking or non-smoking room was not an option to select so it was subject to availability upon arrival. We are sorry if the hotel could not accommodate you in a non-smoking room; however, your reservation is truly non-refundable. We are unable to offer a full refund back to your account as requested.
 
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
 
Sincerely,
 
Teddi C[redacted]
Executive Offices