Stahl Construction Company

Dear Ms. [redacted],
Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand you are requesting a refund on your...

unused reservation.
We reviewed your reservation details and confirmed prior to booking your request, you were provided with a contract page that indicated if your request is accepted, you would be confirmed at the [redacted]. We also confirmed with the hotel that no exceptions could be offered. We are sorry if it was not in the area you wanted during your stay; however, your request is non-changeable, non-refundable and non-transferable.
We are sorry we did not provide you the answers you were looking for and we thank you for your time.
Sincerely,

Teddi C[redacted]
Executive Offices

I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
I am sorry
that the consumer was unaware that he/she had selected and authorized the
purchase of a non-refundable reservation. 
On each consumers’...

contract page (including the contract page in
question), we clearly and conspicuously place the following disclosure
regarding this issue labeled under Important Information.
Important
Information
·       
If
priceline accepts your price, priceline will book your reservation in a
property with an equal or higher star level than you requested.
·       
 Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. Priceline rental
cars are non-refundable, non-transferable and non-changeable even if the
reservation is not used.
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable,
non-changeable, terms and conditions of his purchase. 
I
appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
This checkout page for trip number
[redacted] was submitted on 2015-07-28 14:34:21



Please
Review Your Request















































3 Star Upscale Hotel, [redacted] Area




















Which hotel will I get?

Check-In Date:

Thursday, December
3, 2015

Check-Out Date:

Sunday, December
6, 2015

Region

[redacted]

City Area:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Indoor or Outdoor Pool, Fitness
Center, Guest Score 7/10 or Higher

Number of Nights:

3













 























Offer Price Per Room, Per Night:

US$ 75.00

Travel
Insurance:


US$
15.00






Subtotal:

US$ 225.00

Taxes and Service Fees:

US$ 45.72

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 270.72

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.





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No,
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Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will
book your reservation in a property with an equal or higher star level than
you requested. Please note it is possible that
the hotel you are booked in could be a Resort, which will meet or exceed the
minimum qualifications of the star level you initially requested. The hotel
that is selected may or may not be one that you have seen during a hotel
search on priceline. Any sorting or filtering options previously used will
not apply to this Name Your Own Price request. Priceline will
immediately charge your credit card the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.




[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

We are contacting you today regarding your airline reservation with trip number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that you are not happy about this experience and we appreciate your...

time for sharing your feedback with us. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for our customers in the future. As a gesture of goodwill, below is a coupon code for your future priceline.com Hotel Express.   Coupon Code:  [redacted]   The coupon will provide a discount of 20% on your next reservation. This is valid only on Express Deal® hotel stays and will expire on Dec. 31, 2018. This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transaction. This is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs.   Our sincerest apologies for any disappointment caused. We have documented your concerns for future reference. Feedback such as yours greatly assists us in improving our service.      Sincerely,   [redacted]  Executive Offices

Complaint: [redacted]
I am rejecting this response because:  Priceline.com did not provide any corrective actions to ensure this doesn't happen to me or other customers.  Has the drop down menu been fixed to accurately represent the product you are selling?
Sincerely,
[redacted]

Dear [redacted],
 
We contacting you today regarding your [redacted] Airlines ticket booked under Trip Number [redacted].
 
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, a lower airfare was...

located for your airline ticket purchase and you are requesting a  refunded for the price difference.
 
We have reviewed this concern and verified that you contacted us more than 24 hours after the reservation was booked.
In accordance with our price guarantee policy, the terms and conditions state that the customer must contact us by phone within 24 hours of purchase, to file a claim. This information can be found on the Frequently Asked Questions under the "Help" link section of our homepage". We apologize for any inconvenience; however, your reservation no longer qualifies for the Best Price Guarantee.
 
We thank you for your patience while this matter was under review.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

Dear [redacted]
 
We are contacting you today regarding your airline reservation for Trip Number [redacted]
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you would like to add the insurance for...

your reservation. Our records indicate that insurance was not selected during the booking process. The insurance can either be purchased with your tickets during the booking process or you may have the ability to purchase Travel Insurance from the Accept Page. If available, the option to purchase insurance after booking the tickets are for a limited time and must be purchased online.
 
Please be advised that the reservation may be cancelled minus the $5 processing fee per ticket. This option to is available through Friday, January 22, 2016; 11:29 PM ET. Kindly call us should you wish to cancel the reservation for a refund.
 
We apologize for the inconvenience and hope you found this information helpful.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

Please see the response below that we have sent to our customer. [redacted] Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] and [redacted] We are writing to let you know that we received your email in our Executive Offices. ...

We apologize for the difficulty you encountered. We reviewed your reservation with Trip Number, [redacted] and verified that you agreed to 4 hours maximum layover for your return flight. This information was stated on your contract page prior to purchase. The flight Itinerary you received meets the criteria you agreed to prior to purchase. We will be unable to change your flight Itinerary due to the restrictions associated to this request. However, we can offer you a one time exception to the cancel policy and have your reservation canceled for a full refund as long as it is before your departure date and time, November 11, 2016 at 8:45 AM. Furthermore, we reviewed your vacation package reservation with Trip Number, [redacted] Your contract page that was presented prior to purchase states, you will depart from [redacted] International Airport ([redacted] to [redacted] International Airport ([redacted] on November 11, 2016 with at least 1 stop and departs any time between 1:00 PM - 5:00 PM. Your return flight states, you will depart from [redacted] International Airport ([redacted] to [redacted] International Airport ([redacted] on November 14, 2016 with at least 1 stop and departs any time between 6:00 PM - 10:00 PM. The flight Itinerary you received meets the criteria you agreed to prior to purchase. We will be unable to change your flight Itinerary due to the restrictions associated to this request. However, we can offer you a one time exception to the cancel policy and have your reservation canceled for a full refund as long as it is before your departure date and time, November 11, 2016 at 3:10 PM. We can also make an exception to the cancel policy and have the hotel component canceled on this request for a full refund as long as it before your check in date and time, November 11, 2016 at 3:00 PM local hotel time. Please call us directly if you wish to proceed with the cancellation before the deadline because after this time, your reservation is non refundable. Please contact us directly at: [redacted]. The Executive Office hours are 9:00 a.m. to 8:00 p.m. Eastern Time, Monday through Sunday. You may also call our customer service at [redacted], as they are open 24/7. You will need to enter your Trip number, which is [redacted] when you contact us. Please note that the number provided above is a [redacted] phone number, and you may incur toll charges when calling from outside the [redacted] States or Canada. We hope to hear from you soon. Sincerely, [redacted]s

Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you are not happy with this policy and we really wish that we could give you the resolution that you are looking for. [redacted] is within the [redacted] area that you've selected during the request process and it is not possible to select the exact location of the hotel within the area. Your reservation is truly non-changeable, non-cancelable and non-refundable.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:The management of Priceline.com is not being truthful. The picture that was used to entice me to use their "name your own price" feature has been changed. The picture I based my purchase upon showed the town of [redacted] and the immediate surrounding area. I am obviously unable to produce the original map that was posted, however, I am certain that Priceline has access to this map. The actual location of the property is marked with the red X in the attached map. Despite the mailing address of this property, it is not in [redacted]. It is several towns north of [redacted]. GPS identifies the location as [redacted]. I bid for a hotel. This was not a hotel. I have attached proof that this was a condo to my last response. This has not been addressed by the company. Regardless of the star rating, I did not bid for a condo. I did not want to stay in a condo. The reason for this was not breakfast. We did not even receive basic housekeeping services. This was a simple bait and switch. It was false advertising. It is dishonest and in my understanding is illegal. I would appreciate a full refund as I was lied to and purchased a product that was advertised under false pretenses. 
Sincerely,
[redacted]

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We see that you have been contacted by our Cruise team regarding your concern. They explained that since you had your cruise transferred, the reservation was not confirmed under your...

account details. We see that a voucher was offered to you as goodwill; however, we will be unable to provide you credits for your referrals. We have documented your concerns for future references. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, Executive Offices

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">A refund in the amount of 217.16 USD was
issued on April 04, 2016.

Dear Mr. **,Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted].We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.I understand that you have issues with this airline reservation.Due to the nature of your concern, we would like to speak with you directly by phone. I attempted to contact you today in an effort to address your concern; however, I was unable to speak with you at the number you provided at the time you booked your reservation.In order for us to research this further, please provide the following information:1. The time that you spoke with one of our Customer Service Representative over the phone on October 8, 2015. 2. The name of the representative you spoke with, if available.3. The phone number you've used/ called from in contacting our Customer Service department on October 8, 2015.4. Please send the screen shot of the lower rate you found on October 8, 2015 as attachment using PDF or JPG format and be sure that it is no larger than 2MB. Any attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account. Upon receipt of the above information, I will be in contact with you in 3 to 5 business days with an update/resolution. I look forward to assisting you and resolving your issue.Sincerely,Jenn H[redacted]Executive Offices

Thank you for sending a copy of the transaction on your card for your replacement hotel stay. Since the [redacted] is unable to make an exception to refund your reservation under Trip Number [redacted], priceline has decided to issue a one-time courtesy of issuing...

a full refund as goodwill gesture. Please allow a few business days for the refund of $56.97 to post to your form of payment.   Thank you for your patience while we reviewed your issue, and I hope you have a wonderful day.   Sincerely, Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me.
I am going to accept the $450.00 but I was promised by the priceline agent to take a cab back to the airport rental counter which she said they would pay also .I have never in all my time ever gotten a receipt  nor did I think of it since I was paying cash AS IS A STANDARD PRACTICE and they know damn well I took a cab back and forth to the airport I am disappointed and just want my money and end my total relationship with priceline never again my address is [redacted] Please have me removed from any and all solicitation going forward from there company
Sincerely,
[redacted]

From: [redacted]] Sent: Wednesday, November 09, 2016 8:03 PM To: [redacted] Subject: Fw: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]   I do not accept.  I don't know why your portal is showing that.  I have my screen prints and per her language I am entitled to the refund as she spelled it out in her fine letter.

Complaint: [redacted]
I am rejecting this response because:I understand what priceline explains, but I am not ok because at that time, a better solution exists. OTA like priceline can't just skip responsibility by claiming that they are following airline company's rule.So the rejection is for other customers to know what they might experience by purchasing tickets from priceline.
Sincerely,[redacted]
[redacted]

Upon review of the inquiry, we spoke with [redacted] - Guest
Relations Manager at the property and we are currently making attempts to
resolve this issue. We thank you for your patience while we continue to work to
resolve this matter and will provide you with an update once we...

receive
additional information from the hotel, which  may take 5 - 7 business days.
 
Sincerely,
 [redacted]
Priceline.com

Complaint: [redacted]
I am rejecting this response because the star rating for this hotel recorded by [redacted] and [redacted] is 3 stars.Here are the details:3 stars by [redacted]3 stars by AAA: [redacted]3 stars by [redacted]3.5 stars by [redacted]I am kindly requesting a refund to my [redacted] card as this is not a four-star hotel.Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because:  I have repeatedly explained my complaint to numerous persons in your organization as well as through the Revdex.com.  No one was at the "hotel" desk.  It was 2AM in the morning.  Numerous attempts to contact the front desk we unanswered by phone and there was no one at the desk when I went back up to the front.  Explaining what I should have done (contact Priceline at 2AM) does not resolve this situation.  It is concerning that your company would partner with establishment that do not provide a safe environment.  I have repeatedly stated that no resolution short of a full refund will be accepted.  Continuing to restate your position does nothing but encourage me to share my complaint and experiance with more people.  No resolution less than a full refund will be accpeted.
Sincerely,
[redacted]

[redacted]   Thank you for taking the time to contact us regarding your rental car reservation with [redacted] under Trip Number [redacted]   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. Due to the...

nature of your concern, we would like to speak with you directly by phone.   We attempted to contact you today in an effort to address your concern; however, we were unable to speak with you at the number you provided at the time you booked your reservation.   Please contact us directly at: [redacted] The Executive Office hours are 9:00 a.m. to 8:00 p.m. Eastern Time, Monday through Sunday. You will need to enter your Trip number, which is [redacted] when you contact us.   Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.   We look forward to speak with you.   Sincerely,   [redacted] Executive Offices