Stahl Construction Company

I have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. The attached contract page is provided prior to purchase.   We are sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
priceline.com

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">We checked our records and verified that the reservation has been canceled for a full refund of $312.50.

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Please note that passengers are responsible for
on-time check-in with the airline. In the event the passenger arrives late for
check-in, the airlines will
consider the passenger a "no show" and will automatically cancel the
remainder of the reservation. The passenger’s tickets will not be honored and
no refunds will be granted for the unused portion of your trip.  I am sorry that we are unable to assist the
consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
 
Airline Information



















·       
Since airlines change flight
schedules from time to time, it is the passengers' responsibility to call the
airline and confirm flight information prior to each departure. We recommend that you arrive at the airport a minimum
of 90 minutes in advance of departure for domestic flights, and at
least 2 hours in advance of departure for international flights.
·       
If you choose not
to take your outbound flight, the airlines will consider you a "no
show" and will automatically cancel the remainder of your reservation.
Your tickets will not be honored and no refunds will be granted for the
unused portion of your trip.
·       
For more helpful tips and travel
advice, click on the topics below.

• Flight Schedule

• Airport Check-In
and Security

• Baggage/Special
Requirements

• International
Travel

• Notice of
Incorporated Terms

• Seat Assignments

• Air Fare Rules
and Restrictions

• Frequent Flyer
and Loyalty Programs

 
 
This contract for request number [redacted] was originally initialled on Sun Jul
19 12:22:55 EDT 2015


















We Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.




We Found a Great Deal
for You







$374

If you can depart on Thursday, July 30 and return on Saturday, August 8 we can get you tickets
for $374 per ticket including taxes and fees.

 






























Departing Flight Information - Thursday, July 30, 2015





From:
[redacted]

To:
[redacted]

0-1 Connections
Depart between
6am-10pm
Jet Aircraft

Returning Flight Information - Saturday, August 8, 2015





From:
[redacted]

To:
[redacted]

0-1 Connections
Depart between
6am-10pm
Jet Aircraft

 


















[redacted]   [redacted]

[redacted] (under 18)

[redacted] (under 18)

[redacted] (under 18)

Summary of Charges































Airline Ticket Offer
Price:

$319.52 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$54.85 per ticket

Airline Ticket Trip
Protection:

$0.00 Declined+ Add now Recommended!

Number of Tickets:

4

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$1,497.48

Total Trip Cost:
(All prices are in US dollars)

$1,497.48

Baggage fees
are not included in your trip cost.

Important
Information


























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip, coach class tickets
issued on one of Priceline's partner airlines. You must fly on the flights
assigned to you.
Upgrades and standbys are not available and if any
part of the ticket is unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in. Photo ID must match the passenger
name provided.



Once you click "Buy My Tickets Now" below, we'll
immediately purchase your tickets using the payment information you provided to
us. In most cases, your complete flight itinerary will be ready for you in
seconds. Remember, these tickets cannot be cancelled, transferred or changed.





[redacted]
** 


I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy.

Please note: If you are ready to purchase, please select
"Buy My Tickets Now". Due to constantly changing airline inventory,
ticket availability is not guaranteed. You will be charged only upon a
successful booking.

[redacted] Thank you for taking the time to contact us regarding your...

reservation at the [redacted] Plus Boston - Logan for Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive Offices. I understand that you are requesting a refund for this unused hotel reservation due to the hotel's location. Your confirmed hotel is within the area that was selected. I have reviewed your record and it shows that you booked an Express Deal reservation. Please note that for Hotel Express Deal or Name Your Own Price, option to select a specific location within the shaded area is not available. We can only guarantee a hotel that is within the area. Your reservation is restricted, which means it cannot be changed, cancelled or refunded. However, since we value your business, we decided to make a one-time exception and refund your booking less one day cancel fee per room.  A partial refund of $418.00 was already issued. Your refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within the next few days. Thank you for your patience while I resolved your issue, and I hope you find this information helpful.

Dear [redacted]
Thank you for contacting us regarding your reservation
with [redacted] Corporation for Trip Number [redacted]
I am sending this email because we received your RevDex.com concern in our Executive Offices. As I understand, you are
requesting for a full refund...

of the reservation since you were unable to use it
because you do not have enough fund to cover the required deposit. We are
currently reviewing your concern and making attempts to resolve this issue for
you. I hope to be in contact with you in 1 to 2 business days with a
resolution. 
I appreciate your patience while we continue to work to resolve
your issue.
Sincerely,
Berna A[redacted]
Executive Offices

Please note that I had supplied a receipt for a charge for internet fees that were supposed to have been  included in the rate?  Please provide an explanation for this charge and why it was assessed.  I assure you I willsolicit or recommend Priceline to anyone for the total lack of responsibility and failure to investigate whom they represent.  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

We have conducted a thorough investigation of this complaint and have provided the customer an accurate response.  There is no further action that our company can take to accommodate the customer's request.  Thank you.

We are writing to let you know that we received your
RevDex.com concern in our Executive Offices regarding your reservationwith [redacted] Rent a Car for Trip Number [redacted]. We understand
that you are requesting a full refund of the reservation because the rental was...

booked for pick up at the [redacted]. We reviewed both the Contract Page and the Confirmation Page for Mr. [redacted] booking and found that these provided information that the rentalis in [redacted]   
Prior to submitting the request, we provided the Contract
Page for
review. The page allows our customer to check details of
the request and
has a map showing a shaded area where the rental car
company can be
located. The map we presented has the [redacted] map.
After booking,
we sent a confirmation email. This has the information
that the
reservation was confirmed with [redacted] Rent a Car located
at [redacted].
 
We apologize; however, we also stated on the Contract
Page that the
reservation is restricted. This cannot be changed,
cancelled or
refunded.
 
For your reference, a copy of the Contract Page and
Confirmation Page
were sent to you in separate email messages.
 
We are sorry we did not provide you the answers you were
looking for and
we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: I know you claim I saw a confirmation page, but I assure you I did not. If you had an email validation line to confirm email addresses of customers this would not have been an issue. I called that hotel after I tried booking with you. They told me they were full. I had every reason to believe I did not receive that room I was trying to book. This is a terrible business practice. I will not be satisfied until I am refunded in full. 
Sincerely,
[redacted]

Dear Mr. [redacted],
Thank you for taking the time to contact us regarding your flight reservation for Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
We understand your concern about booking a flight...

stand-alone reservation instead of a flight plus rental **r package. We reviewed your issue and verified on your contract page that you did not include a rental **r upon booking your flight. You may still have the option to add a product to your current reservation by visiting the "Check Your Request Status" section of our website where you **n review your current itinerary. If the option is not available from there, you **n always purchase any of our products separately from our website. We apologize, however, we reviewed the fare rules of your ticket and verified that the reservation is now non-**ncellable, non-changeable and non-refundable.
I know you expect a different answer; however, there are no other options that I **n offer be**use of the restrictions.
Sincerely,
Frich A[redacted]
Executive Offices
This contract for request number [redacted] was originally initialled on Wed Oct 14 16:42:29 EDT 2015
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $17.00 per person..
100% Trip **ncellation and Trip Interruption Protection reimburses for **ncellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medi**l transportation to the nearest medi**l facility and/or to your home in the event a serious medi**l situation requires an evacuation.
$1,500 Medi**l Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage lo**tor services, **sh transfers, medi**l assistance services and emergency services.
Airfare Details
Depart:Fri, October 23, 2015
Return:Mon, October 26, 2015
Departing Airport:[redacted] Airport ([redacted]or[redacted] Airport ([redacted]or[redacted]
Arrival Airport:[redacted] Airport ([redacted], **or[redacted] Airport ([redacted], **
Flight Times:The airlines will choose your flight times. Your trip will start between 6 a.m. and 10 p.m. and you will arrive no later than 12:30 a.m. the next day.
Connections:Maximum of 1 connection each way. (layovers will be no longer than 3 hours)
Ticket Delivery:Electronic Ticket
Passengers:[redacted]
Aircraft:Jet or non-jet aircraft
Summary of Charges
 Airline Ticket Offer Price:
$200.00 per ticket
 Govt Taxes, Airline Fees and Agent Fees:
$51.65 per ticket
 Airline Ticket Trip Protection:
$0.00 Declined+ Add now  Recommended! 
 Number of Tickets:
1
 Airline Ticket Delivery:
$0.00   (Electronic Ticket)
 Airfare Subtotal:
$251.65
 Total Trip Cost: (All prices are in US dollars)
$251.65
Baggage fees are not included in your trip cost.
Important Information
•
Your airline tickets are non-refundable, non-transferable and non-changeable.
•
Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time.
•
Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles. Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss.
•
If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided.
•
You will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in.
[redacted] 
**  
 
I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

Thank you for taking the time to speak with me Mr. [redacted]We processed a goodwill refund of $100. You will see this in your account within 5-7 days depending on your bank processing times. Please feel free to reach out to my if you have any further concerns regarding this issue. Regards, [redacted]Executive Offices

Dear [redacted],
 
Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted].
 
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
 
We...

understand that you are requesting a refund of this booking.
 
Our records show that the rate you purchased is non-cancelable, non-changeable and non-refundable. This information was presented to you prior to purchase when you were asked to review your reservation, including the hotel name, hotel address, the map where the hotel is located and the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms.
 
For your reference, a copy of the contract page has been sent in a separate e-mail. The contract page disclosed the terms and conditions of your reservation.
 
In addition, the [redacted] verified that you have used the reservation. Therefore, the reservation is non-refundable. However, as a gesture of goodwill, a refund request of $13.20 was submitted to our management team for review. This process can take up to 14 days. Once the refund is approved, we will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days.
 
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
 
Sincerely,
 
Jenn H[redacted]
Executive Offices

Thank you for sending a copy of the transaction on your card for your replacement hotel stay. Since the [redacted] is unable to make an exception to refund your reservation under Trip Number [redacted], priceline has decided to issue a one-time courtesy of issuing...

a full refund as goodwill gesture. Please allow a few business days for the refund of $56.97 to post to your form of payment.   Thank you for your patience while we reviewed your issue, and I hope you have a wonderful day.   Sincerely, Executive Offices

Complaint: [redacted]
I am rejecting this response because: The desk Clerk did not at any time state to me that there were hot tubs in the hotel. He said they have a pool and that was all..  Also I could not rest in the room [redacted] because of the centipedes crawling in the bathroom and on the bed.  More than one crawling from under the bed.  I left before the 12 noon check out time.
Sincerely,
[redacted]

I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
According to
the consumer, he/she was unaware that the selected Name Your Own Price rental
car reservation was non-refundable.
 
The...

consumer
states:
 
“My travel plans have changed and
on next day I was trying to cancel the booking and couldn't able to do it. I
called customer service and the told its non refundable / canceled and i
wondered cause I never saw the policy during my booking.”
 
We are sorry
that the consumer was unaware that he/she had selected and authorized the
purchase of a non-refundable rental car reservation.  On each consumers’ contract page we place the
following disclosure regarding this issue labeled under Important Information.
Important Information
Once you've reviewed your information above, please review
the following rules regarding rental cars issued through priceline.com:
·       
Priceline rental cars are non-refundable, non-transferable
and non-changeable even if the reservation is not used.
·       
If your offer is accepted, we will immediately lock in your
reservation and charge your credit card.
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the
terms and conditions of the purchase.
 
We
appreciate the opportunity to clarify this matter.
Sincerely,
[redacted]
Priceline.com
This checkout page for trip number [redacted] was submitted on
2015-05-31 16:05:06









 






















·       


5
·       


2

·       


AUTO
·       


AC
Unlimited Mileage
Mid-Size Car with Unlimited Mileage




Pick Up/Drop Off: [redacted]
Pick-up Date & Time: Friday, June 19, 2015, 05:30 AM
Drop-off Date & Time: Sunday, June 28, 2015, 06:00 PM
Driver Info: [redacted], Age: 25 and over
Rental Car Company:


Total Charges
10 Days at: $20 /day



Total:$341
Summary of Charges
Your Price Per Day: $20 (per day)

Total Rental Days:10
Subtotal:$200
Taxes and Fees: (details)$141
Total Charges: $341 Best Price Guaranteed
Prices are in US dollars.


Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

0
Infant
Child Seat
For infants less than one year and under 20 lbs

0
Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

0
Booster Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:


-- choose --



Don't Forget
Collision Damage Coverage!
Collision Damage Coverage will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
 
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
 
·       
If your request is
successful, Priceline will immediately lock in your reservation and charge
your form of payment. If your
reservation is not successfully booked, you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
reservation does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
Prices
are not guaranteed until booking is completed.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

[redacted]
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

From: [redacted]] Sent: Wednesday, November 09, 2016 8:03 PM To: [redacted] Subject: Fw: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]   I do not accept.  I don't know why your portal is showing that.  I have my screen prints and per her language I am entitled to the refund as she spelled it out in her fine letter.

Dear [redacted],
 
We contacting you today regarding your [redacted] Airlines ticket booked under Trip Number [redacted].
 
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, a lower airfare was...

located for your airline ticket purchase and you are requesting a  refunded for the price difference.
 
We have reviewed this concern and verified that you contacted us more than 24 hours after the reservation was booked.
In accordance with our price guarantee policy, the terms and conditions state that the customer must contact us by phone within 24 hours of purchase, to file a claim. This information can be found on the Frequently Asked Questions under the "Help" link section of our homepage". We apologize for any inconvenience; however, your reservation no longer qualifies for the Best Price Guarantee.
 
We thank you for your patience while this matter was under review.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.  We are sorry that the consumer was unaware of the cancel policy associated with his/her selected room rate. Attached hereto is a copy of the consumer’s contract page indicating that the consumer selected a reservation with the following cancel policy.  The cancel policy is clearly disclosed prior to purchase as noted on the consumer’s contract page.  I am sorry that Priceline is unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Dear M[redacted]   We are contacting you today regarding your reservation at the R[redacted] booked under Trip Number [redacted]   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you would...

like to be refunded for a total of 144.78 USD for the second night of your reservation. We apologize for any inconvenience this may have caused.   As a gesture of goodwill, I submitted a refund request in the amount of 48.12 USD which is the difference between the second night refund and the nightly average rate of your reservation. The refund request has been approved and the refund was processed back to your account today, September 26, 2016. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because the star rating for this hotel recorded by [redacted] and [redacted] is 3 stars.Here are the details:3 stars by [redacted]3 stars by AAA: [redacted]3 stars by [redacted]3.5 stars by [redacted]I am kindly requesting a refund to my [redacted] card as this is not a four-star hotel.Thank you,[redacted]