Stahl Construction Company

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Please note that passengers are responsible for
on-time check-in with the airline. In the event the passenger arrives late for
check-in, the airlines will
consider the passenger a "no show" and will automatically cancel the
remainder of the reservation. The passenger’s tickets will not be honored and
no refunds will be granted for the unused portion of your trip.  I am sorry that we are unable to assist the
consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
 
Airline Information



















·       
Since airlines change flight
schedules from time to time, it is the passengers' responsibility to call the
airline and confirm flight information prior to each departure. We recommend that you arrive at the airport a minimum
of 90 minutes in advance of departure for domestic flights, and at
least 2 hours in advance of departure for international flights.
·       
If you choose not
to take your outbound flight, the airlines will consider you a "no
show" and will automatically cancel the remainder of your reservation.
Your tickets will not be honored and no refunds will be granted for the
unused portion of your trip.
·       
For more helpful tips and travel
advice, click on the topics below.

• Flight Schedule

• Airport Check-In
and Security

• Baggage/Special
Requirements

• International
Travel

• Notice of
Incorporated Terms

• Seat Assignments

• Air Fare Rules
and Restrictions

• Frequent Flyer
and Loyalty Programs

 
 
This contract for request number [redacted] was originally initialled on Sun Jul
19 12:22:55 EDT 2015


















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Departing Flight Information - Thursday, July 30, 2015





From:
[redacted]

To:
[redacted]

0-1 Connections
Depart between
6am-10pm
Jet Aircraft

Returning Flight Information - Saturday, August 8, 2015





From:
[redacted]

To:
[redacted]

0-1 Connections
Depart between
6am-10pm
Jet Aircraft

 


















[redacted]   [redacted]

[redacted] (under 18)

[redacted] (under 18)

[redacted] (under 18)

Summary of Charges































Airline Ticket Offer
Price:

$319.52 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$54.85 per ticket

Airline Ticket Trip
Protection:

$0.00 Declined+ Add now Recommended!

Number of Tickets:

4

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$1,497.48

Total Trip Cost:
(All prices are in US dollars)

$1,497.48

Baggage fees
are not included in your trip cost.

Important
Information


























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip, coach class tickets
issued on one of Priceline's partner airlines. You must fly on the flights
assigned to you.
Upgrades and standbys are not available and if any
part of the ticket is unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in. Photo ID must match the passenger
name provided.



Once you click "Buy My Tickets Now" below, we'll
immediately purchase your tickets using the payment information you provided to
us. In most cases, your complete flight itinerary will be ready for you in
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[redacted]
** 


I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy.

Please note: If you are ready to purchase, please select
"Buy My Tickets Now". Due to constantly changing airline inventory,
ticket availability is not guaranteed. You will be charged only upon a
successful booking.

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.  We are sorry that the consumer was unaware of the cancel policy associated with his/her selected room rate. Attached hereto is a copy of the consumer’s contract page indicating that the consumer selected a reservation with the following cancel policy.  The cancel policy is clearly disclosed prior to purchase as noted on the consumer’s contract page.  I am sorry that Priceline is unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

We have conducted a thorough investigation of this complaint and have provided the customer an accurate response.  There is no further action that our company can take to accommodate the customer's request.  Thank you.

Dear
Mr. [redacted],
 
We
are writing to let you know that we received your Revdex.com
concern in our Executive Offices regarding your reservation at the Econo Lodge
Inn & Suites Beach Front Central for Trip Number [redacted].  In your correspondence you state...

that you were
unable to use the reservation as the road leading to the property, Ocean
Boulevard was closed and you then chose to drive home.
 
“ I drove to [redacted] to [redacted] the road where my
hotel was located to find police in tactical type clothing diverting traffic
off of [redacted] to a side street, I asked the officer if I could go to my
hotel and he said they had an incident and could not allow any one down the
road and he did not know when or if I would be able to get back to the hotel. I
came back 3 hours later and found it was still barricaded. I then made my 4
hour drive home.”
 
We
verified that due to a [redacted] for the [redacted] there
was a road closure in one direction only (Northbound on [redacted]). James
Redling, General Manager of the hotel further advised that all  hotel guests
were able to travel on
Southbound lanes on [redacted] and arrive
at the hotel as booked. We apologize; however, we are unable to provide
a refund for your reservation.
 
 We
thank you for getting in touch about this and we are sorry that we are unable
to assist  any further in this situation.
 
Sincerely,
[redacted]
Executive Offices

Hello. Please see the response below that we have sent to our customer.  Thanks. [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] I am writing to let you know that we...

have received your Revdex.com concern in our Executive Offices. We understand that you have issues with this hotel reservation. Prices constantly change depending upon availability and travel dates. Our Best Price Guarantee applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on priceline.com. If you find a lower price for the same itinerary, we'll refund 100% of the difference. To initiate your claim you should call within 24 hours of booking on priceline.com or up until midnight the day before travel if you purchase an Express Deal or Name Your Own Price? reservation. The lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call us. The lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policy. Additional restrictions apply. In addition, the rate you purchased is non-changeable, non-cancelable and non-refundable. You requested a [redacted] in the [redacted] - [redacted] Area where the pool is not guaranteed and any sorting or filtering options previously used will not apply to this Name Your Own Price request. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms. Because of this, we are unable to cancel it. Instead, a refund of the price difference of $8.51 was issued on November 22, 2016. We are sorry we did not provide you the answers you were looking for and I hope you find my reply helpful. Sincerely, [redacted]Executive Offices

Our records indicate that this reservation has been cancelled and a refund issued.

Hello.  Please see the response below that we have sent to our customer.  Thanks. [redacted]
*Thank you for taking the time to contact us regarding your reservation at the Super 8 Meridian for Trip Number [redacted] I am writing to let you know that...

we received your Revdex.com concern in our Executive Offices. I understand that you intended to book only one room; however, two were confirmed. I reviewed your record in our system and it shows that your issue has already been resolved by one of our Customer Relations Representatives. As per our record, the reservation under Trip Number [redacted] was cancelled for a full refund, in the amount of $68.63. Your refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days. Thank you for giving us the opportunity to assist you, and I hope you find this information helpful. Sincerely,*
[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because: Priceline committed the consumer fraud by failing to disclose itemization is not available with the purchase of the package deal. 
Sincerely,
[redacted]

Please see the response that we sent to the customer below: Dear [redacted],We are contacting you today regarding your reservation at the [redacted]
[redacted] booked under Trip Numbers [redacted] and[redacted].We are writing to let you know that we have received your...

BetterBusiness Bureau concern in our Executive Offices. As we understand, thehotel charged you mandatory fee and you would like to be refunded.We contacted the hotel and verified that you were charged for themandatory fee. We have forwarded your issue to our Hotel Team so thatthe information will be updated. Rest assured that your issue has beennoted and will be forwarded for documentation and reference.As an apology for the inconvenience, we processed two separate refundsof 57.38 USD and 28.69 USD for the mandatory fee charged. Your refundwill be processed by our system within one business day and your bankwill post the refund back to your account. Bank processing time variesso please check with them if you don't see the refund posted to youraccount within the next few days.We apologize for the inconvenience and thank you for giving us theopportunity to assist you.Sincerely,

Complaint: [redacted]
I am rejecting this response because: The desk Clerk did not at any time state to me that there were hot tubs in the hotel. He said they have a pool and that was all..  Also I could not rest in the room [redacted] because of the centipedes crawling in the bathroom and on the bed.  More than one crawling from under the bed.  I left before the 12 noon check out time.
Sincerely,
[redacted]

Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand...

that you have issues with this hotel reservation.   We apologize that you were unhappy with your hotel accommodations. We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etc. We are sorry to hear that your hotel fell short of this expectation during your stay.   Your feedback is important to us and we appreciate the time it takes to share this with us. We take all guest feedback very seriously and we address complaints directly with our hotel partners to ensure that future customers do not have the same issue.   Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. We have contacted the hotel and they have provided a 35% refund as compensation.   Because of this, your refund has been processed. A refund for $26.94 was issued on June 21, 2017. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days. We are unable to provide further compensation or refund on this reservation.   I hope you find this information helpful and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:[redacted]o (the latest representative of Priceline) merely repeated the prior Priceline representative's comments.  There was no additional evaluation of my complaint, just the use of the copy/paste function with a computer mouse.At this point I only have one question:  Why isn't my  review of the [redacted] on Priceline's website? I completed my review as a "Verified Hotel Guest" after I returned from my trip. The review should have appeared on Priceline's website under the reviews for the [redacted]  Where is it, Priceline?
Sincerely,    
[redacted]s

We do not issue credits.  Our initial response was complete and accurate. The customer is accountable to the terms and conditions of the booking that they agreed to at the time of booking.  If they want to breech those terms then they will have to provide the necessary documentation to allow us to further review the case.   Please close this case. Thank you.

We understand you are requesting for a refund of the difference between the total cost of your original reservation and the new reservation you booked directly through [redacted] because there were no cars available at the time of pick up. We reviewed your information and a refund request of...

the difference less optional items purchased at the rental counter in the amount of 346.65 USD has been submitted today, January 22, 2018. Please note that it can take up to 3 weeks to approve and process. We will try to expedite this process for you. Once the refund is approved, your refund will be processed by our system within 1 business day; however, bank processing time varies. Your bank will then post it to your account; bank processing time varies so please check with them if you don't see it in your account within a few days. Thank you for the opportunity to assist you. We hope you find this information helpful. Sincerely, Executive Offices

Hi. Please see the response that we have sent to our customer.   Dear [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the [redacted]a for Trip Number [redacted] I am writing to let you know that we have received your...

Revdex.com concern in our Executive Offices. We understand that you have issues with this hotel reservation. We apologize for the confusion. Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. Because of this, your new add nights request (October 30-31, 2016) will be booked as a separate request and your original reservation remains unchanged. In rare cases, the hotel may require you to move rooms. This information was presented to you prior to booking the 2nd night, Trip Number [redacted]. We are unable to provide compensation or refund. However, we have contacted the Adam's Mark Buffalo Niagara on your behalf and verified that you may stay in the same room for both nights, but as part of their process, you still need to approach the front desk to check out on your 1st night reservation and check in on the 2nd night booking.   We are sorry we did not provide you the answers you were looking for and I hope you find my reply helpful.  Sincerely, [redacted]Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me personally. However, I think that Priceline.com, LLC needs to be investigated thoroughly regarding their policies. My reasons for wanting to cancel my reservation were very clear and specific: there were reviews of this hotel written by women who felt unsafe and some that were followed to their cars and/or rooms at this hotel. On Priceline's own website there are similar reviews and several that describe it as a 'motel" and "suspicious.' A simple [redacted] search makes that pretty evident- the hotel is in a nearly-empty area of [redacted], there is even an abandoned shopping center across the street, but because Priceline claims "their" reviewers have deemed it 3-star upscale hotel they refused to work with me or to change it- my initial ask was just to be moved to a different 3.5 upscale hotel in a different area of [redacted]. When I called Customer Service, they are based in the [redacted] and no one I spoke to took my concerns about safety seriously- which I think certainly should be, especially in a time and culture where lots of businesses are earnestly reviewing their policies on safety and sexual assault, I can't believe Priceline is so cavalier. There is a very real possibility that Priceline is placing other young women traveling alone in unsafe hotels and then refusing to work with them or provide an alternate to unsafe accommodations. It's easy for me to say I will never use Priceline again (and I won't) but their policies company-wide are severely lacking, [redacted] and [redacted] and need to be reviewed. I am happy to accept their refund and move on, but I hope the Revdex.com seriously considers urging Priceline to review their policies here. 
Sincerely,
[redacted]

I am writing you today regarding your hotel reservation at the Super 8 Lafayette under Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. We apologize that you were unhappy with your hotel accommodations....

We evaluate each participating hotel on many criteria, including cleanliness, guest satisfaction, décor, etc. From your comments, it appears that your hotel fell short of your expectations. We appreciate your feedback and we have contacted the appropriate people at the hotel to share your concerns. The Super 8 Lafayette has agreed to refund your reservation in full.   The refund for $63.14 will be processed through our system within one business day. Depending on your bank, it may take a few business days for the refund to post to your form of payment.   I hope you have a wonderful day, and please feel free reply to this email if you have any questions.   Sincerely, [redacted] Executive Offices

In reference to the reservation at The [redacted] (Trip Number [redacted]),  we show that a full refund in the amount of $249.70 was processed back to the credit card on Wednesday, Jun 24, 2015. In the event this is not the reservation referenced by the consume, we ask that the...

consumer provide us with the priceline.com trip number, the name of the hotel and any relevant dates would be extremely helpful.

We have refunded $152.20 USD. In order to process the remaining refund we will need proof of the payment made with [redacted] Once received we will process. Sincerely,Executive Offices

Dear Mr. [redacted],
 
Thank you for taking the time to contact us regarding
your reservation
at the [redacted] for Trip Number
[redacted].
 
We are writing to let you know that we received your
RevDex.com concern in our Executive...

Offices. We understand
that you were
unaware that you booked another reservation at the [redacted] for check-in on July 5, 2015.
 
We have carefully reviewed your records and found that
you went on our
website and viewed the confirmation of your reservation
several times
after booking, on June 22, 2015. On July 2, 2015 at
05:10:58 a.m., we
sent you an email reminder of your booking.
 
Under normal circumstances, your reservation can no
longer be refunded
after the check-in date. We have reached out to our hotel
partner and
they allowed us to process a refund for this unused
reservation. A full
refund for $118.64 was processed today, July 31, 2015.
The refund will
be processed through our system within one business day.
It is your bank
that will post the refund to your account. Bank
processing time varies,
so please check with them if you do not see the refund in
your account
within a few business days.
 
We hope you find this information helpful and thank you
for giving us
the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices