Stahl Construction Company

Please see the response below that we have sent to our customer. [redacted] Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] and [redacted] We are writing to let you know that we received your email in our Executive Offices. ...

We apologize for the difficulty you encountered. We reviewed your reservation with Trip Number, [redacted] and verified that you agreed to 4 hours maximum layover for your return flight. This information was stated on your contract page prior to purchase. The flight Itinerary you received meets the criteria you agreed to prior to purchase. We will be unable to change your flight Itinerary due to the restrictions associated to this request. However, we can offer you a one time exception to the cancel policy and have your reservation canceled for a full refund as long as it is before your departure date and time, November 11, 2016 at 8:45 AM. Furthermore, we reviewed your vacation package reservation with Trip Number, [redacted] Your contract page that was presented prior to purchase states, you will depart from [redacted] International Airport ([redacted] to [redacted] International Airport ([redacted] on November 11, 2016 with at least 1 stop and departs any time between 1:00 PM - 5:00 PM. Your return flight states, you will depart from [redacted] International Airport ([redacted] to [redacted] International Airport ([redacted] on November 14, 2016 with at least 1 stop and departs any time between 6:00 PM - 10:00 PM. The flight Itinerary you received meets the criteria you agreed to prior to purchase. We will be unable to change your flight Itinerary due to the restrictions associated to this request. However, we can offer you a one time exception to the cancel policy and have your reservation canceled for a full refund as long as it is before your departure date and time, November 11, 2016 at 3:10 PM. We can also make an exception to the cancel policy and have the hotel component canceled on this request for a full refund as long as it before your check in date and time, November 11, 2016 at 3:00 PM local hotel time. Please call us directly if you wish to proceed with the cancellation before the deadline because after this time, your reservation is non refundable. Please contact us directly at: [redacted]. The Executive Office hours are 9:00 a.m. to 8:00 p.m. Eastern Time, Monday through Sunday. You may also call our customer service at [redacted], as they are open 24/7. You will need to enter your Trip number, which is [redacted] when you contact us. Please note that the number provided above is a [redacted] phone number, and you may incur toll charges when calling from outside the [redacted] States or Canada. We hope to hear from you soon. Sincerely, [redacted]s

[redacted]
* Thank you for taking the time to contact us regarding your trip for Request Number [redacted]   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that there were no mid-size cars...

available when you arrived at the Hertz counter on August 11, 2016. As you stated, you have been charged an upgrade fee when you opted to rent a full-size vehicle instead. For us to further research your issue, please provide a copy of your rental receipt. You may fax it to 866-741-5647 or attach it by replying to this email. Please note that the file should be in .JPG or .PDF format, not more than 2 MB in size.   Thank you for choosing to contact us. I look forward to resolving your issue.   Sincerely,   [redacted] Executive Offices

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EN-US;mso-bidi-language:AR-SA">A refund in the amount of 217.16 USD was
issued on April 04, 2016.

Complaint: [redacted] De:priceline.com Customer...

Service <[redacted]> Enviado:jueves, 20 de agosto de 2015 02:19 p.m. Para:[redacted] Responder a:[redacted] Asunto:Your priceline itinerary for [redacted] - August 20th, 2015 (Itinerary# [redacted])  To view this email as web page, go here   Follow Us Flights Hotels Cars Packages Cruises Rental Car Confirmation Your trip number is[redacted].Viewfullitinerary.   [redacted] Rent a Car Confirmation:[redacted]   The driver must present a valid driver's license at the counter. You can add an additional driver at the counter for a fee payable directly to the rental car company. Additional charges may apply if you pick-up or drop-off the car at a different date, time, or location than your reservation. Also, additional charges may apply for drivers under the age of 25.     Please Note:Your reservation is non-refundable and cannot be cancelled, changed, or transfered.           Add [redacted] Tickets Now with[redacted], reserve access to select attractions and entertainment experiences before you even leave home.   5 day ticket from $56* per day   Choose Your Tickets   *5 day ticket price shown is for children ages 3-9 and entry to one Theme Park for each day of the ticket. Valid Theme Park admission and online registration required.[redacted]experiences, the number of selections you can make and arrival windows are limited.   Rental Car Details   Standard SUV- [redacted] Rent a Car Ford Edge or similar (car make/model not guaranteed)   Pick-Up   Thursday, August 20, 2015 at 4:15 PM [redacted] Intl Airport ([redacted]) In-Terminal, Walk to car [redacted], [redacted]   Drop-Off   Sunday, August 30, 2015 at 9:00 AM [redacted] Intl Airport ([redacted]) [redacted], [redacted] Driver Name [redacted]   Confirmation Number [redacted]         AUTO         AC       Unlimited Mileage       Add Collision Damage Coverage     Life is uncertain...plan for the unexpected.     Protection Offer Expires:08/20/15 at 03:45 PM   $11.00/day     see details       Summary of Charges     Rental Car     Billing Name   [redacted]   Your Offer Price   $310.00(10 x $31.00)   Taxes and Fees   $103.15   Total Charges   $413.15   - Prices are in USD     Customer Service   Rental Car Customer Service Information   If you have questions regarding your rental car reservation then please contact the rental car company at the number provided below.   Rental Car Company [redacted] Rent a Car     Phone Number ###-###-####         Confirmation Number [redacted]     Priceline Customer Service Information   If you need assistance with this or any other priceline purchase please contact a customer service representative at the number below.   Customer Service Phone Number     ###-###-#### (when calling from US/C[redacted]da)   Your priceline trip number     [redacted]   Phone Number you provided     [redacted]   Click here to view frequently asked questions.     Responses to this e-mail will not go to a customer service representative. To contact our customer service team directly, please go to thecustomer servicepage of our website. This is a transactional email from Priceline.com LLC - [redacted] To: [redacted] Subject:Your priceline itinerary for [redacted], ** - August 20th, 2015 (Itinerary# [redacted])(Itinerary # 2[redacted]0) Sent: Thursday, August 20, 2015 MsgId: 5[redacted]

Our records indicate that this reservation has been cancelled and a refund issued.

Dear Ms. [redacted],
Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand you are requesting a refund on your...

unused reservation.
We reviewed your reservation details and confirmed prior to booking your request, you were provided with a contract page that indicated if your request is accepted, you would be confirmed at the [redacted]. We also confirmed with the hotel that no exceptions could be offered. We are sorry if it was not in the area you wanted during your stay; however, your request is non-changeable, non-refundable and non-transferable.
We are sorry we did not provide you the answers you were looking for and we thank you for your time.
Sincerely,

Teddi C[redacted]
Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We see that you have been contacted by our Cruise team regarding your concern. They explained that since you had your cruise transferred, the reservation was not confirmed under your...

account details. We see that a voucher was offered to you as goodwill; however, we will be unable to provide you credits for your referrals. We have documented your concerns for future references. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, Executive Offices

Dear Ms. Hicks,Thank you for contacting us regarding your reservation
with [redacted] Car Rental booked under Trip Number [redacted] We thank
you for your patience while we research this booking for you. We are currently
making attempts to resolve this issue for you. We hope to be in contact...

with you
in 3 to 5 business days with a resolution. Thank you for emailing. I
appreciate your patience while we continue to work to resolve your
issue.Sincerely,Teddi C[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because: Priceline committed the consumer fraud by failing to disclose itemization is not available with the purchase of the package deal. 
Sincerely,
[redacted]

We do not issue credits.  Our initial response was complete and accurate. The customer is accountable to the terms and conditions of the booking that they agreed to at the time of booking.  If they want to breech those terms then they will have to provide the necessary documentation to allow us to further review the case.   Please close this case. Thank you.

Hi. Please see the response that we have sent to this customer's rejection. Thanks. Dear Ms. [redacted], Thank you for taking the time to contact us regarding your reservation at the [redacted] - [redacted] - [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand your concern about being misinformed by the hotel of the incidental fees. We reviewed your booking and verified that you purchased a Name Your Own Price reservation. The hotel name is not disclosed until the booking is confirmed. Since this was the case, we are unable to verify the exact fees that will be charged by the hotel. We only confirmed that the hotel was able to refund the $100.00 charge since it was only for security deposit. Customers are our number one priority, and we work hard to make your experience with us a positive one. Your feedback is appreciated We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, Frich A[redacted]Executive Offices

RE: [redacted]
Dear [redacted]
 
Thank you for contacting us regarding your reservation at
the [redacted]c booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand...

you are unhappy with the
hotel you received on your past hotel reservation.
 
We understand you may have found a lower rate for your
hotel booking; however, we advise you have to contact us within 24hrs of your
check-in date to qualify for a refund of the difference. Since you booked a
same day reservation, you did not qualify for the Best Price Guarantee. We
found that this hotel does meet our expectations for the star rating selected
on our website. Our competitors also rate this hotel as
follows:
 
[redacted] = 3 stars
[redacted] = 3 stars
[redacted] = 3 stars
[redacted] = 3 stars
 
We contacted the hotel and expressed your concerns with
them regarding your stay. We were advised that no concerns were brought to
their attention, so no compensation could be offered. We are sorry if you are
unhappy with your past hotel stay, but we are unable to offer a full refund
back to your credit card as requested.
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Our record indicates that the reservation was cancelled with a one night fee.

Thank you for taking the time to contact us regarding your reservation with [redacted] for Trip Number [redacted].   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that the rental partner also charged you...

for this reservation. I have reviewed your record in our system and it shows that you booked a prepaid rental through us. We have investigated your issue with [redacted] however, they confirmed that you were not charged for the base rate you paid in advance through us. According to the numerous Budget representatives we spoke with, they charged you for the Loss Damage Waiver you purchased at the counter. Also, they mentioned that you were charged an additional fee for upgrading your rental from Economy Car to Mid-Size Car.   I apologize; however, we cannot offer any refund. As stipulated on your checkout page, you will be responsible for additional products or service you may have added to your reservation.   For your reference, I have attached your rental e-receipt showing the breakdown of charges you incurred from the rental partner.   We hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

We are so sorry to learn that your family was not able to take the original flight because your child was sick, we hope that he is doing great with the best of health.   [redacted] collects their imposed change fee, which is $220.00, and fare difference in every change or re-booking ; we...

collect $30.00 service fee if you continue changing with us. Fare difference depends on the availability of flights, it fluctuates and most of the time it increases if the dates are near.   We have verified that you have completed the re-booking directly with [redacted]. We are happy that you family is back home.   Thank you, [redacted], for taking the time to notify us of this situation. We hope to have the privilege of serving your future travel needs under more pleasant circumstances.   Sincerely, Executive Offices

Hi. Please see the response that we have sent to our customer.   Dear [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the [redacted]a for Trip Number [redacted] I am writing to let you know that we have received your...

Revdex.com concern in our Executive Offices. We understand that you have issues with this hotel reservation. We apologize for the confusion. Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. Because of this, your new add nights request (October 30-31, 2016) will be booked as a separate request and your original reservation remains unchanged. In rare cases, the hotel may require you to move rooms. This information was presented to you prior to booking the 2nd night, Trip Number [redacted]. We are unable to provide compensation or refund. However, we have contacted the Adam's Mark Buffalo Niagara on your behalf and verified that you may stay in the same room for both nights, but as part of their process, you still need to approach the front desk to check out on your 1st night reservation and check in on the 2nd night booking.   We are sorry we did not provide you the answers you were looking for and I hope you find my reply helpful.  Sincerely, [redacted]Executive Offices

In reference to the reservation at The [redacted] (Trip Number [redacted]),  we show that a full refund in the amount of $249.70 was processed back to the credit card on Wednesday, Jun 24, 2015. In the event this is not the reservation referenced by the consume, we ask that the...

consumer provide us with the priceline.com trip number, the name of the hotel and any relevant dates would be extremely helpful.

Revdex.com:I accept this response on the condition the reimbursement is refunded upon submission of receipt to Priceline. 
Sincerely,
[redacted]

Our fraud department has attempted to contact you and left two voicemail. Although we empathize with your situation, we are truly unable to assist you further in this matter. We are sorry we did not provide you the answer that you are looking for and we thank you for your time.Sincerely,Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you're complaining that you were charged for the reservation prior to check-in, and that you were not allowed to cancel the booking. We work really hard to...

avoid any confusion when customers use our website. In order to book a reservation, we require that you review your reservation details, including the terms and conditions on your Contract Page, prior to entering your billing information. As stipulated on the your contract, Priceline will immediately charge your credit card the total cost of your stay. Also stipulated is the information that it cannot be changed, canceled or refunded. However, we are glad that in your record, we saw that the hotel has allowed an exception to the no-cancel policy of your reservation and a full refund was processed for 187.96 USD on December 14, 2017. We apologize for any inconvenience this has brought you. Sincerely, Excutive Offices