Stahl Construction Company

The consumer selected Priceline’s Name Your Own Price service for the
purchase of a hotel room reservation and states that she/he did
not receive confirmation for a property viewed in a previous search on
Priceline’s Published Price service.
 
 Please note that Priceline does...

not guarantee or
imply that the selected Name Your Own Price property will be a property viewed
in a previous hotel search on priceline.com.
 
On
each consumers’ contract page (including the contract page in question), we
clearly and conspicuously place the following disclosure regarding this matter
labeled under Important Information.
 
Important
Information
 
·       
The hotel that is selected may or may not be one
that you have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this Name Your Own Price request.
Priceline will immediately charge your credit card the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed.
 
Consumers
who wish to stay in a particular property/location, have the option to select
from our Published Price service  where
consumers see a list of competitive prices across a wide range of hotels and
can choose his/her exact price, location 
and hotel.
Attached
hereto, is a copy of the consumer’s initialed contract page authorizing the non-refundable
terms and conditions of the selected purchase.
Thank you for the opportunity to
clarify.
Sincerely,
[redacted]
priceine.com
This
checkout page for trip number [redacted] was submitted on 2015-06-21 20:50:50











Please Review Your
Request















































2 Star Moderate Hotel, [redacted]




















Which hotel will I get?

Check-In Date:

Friday, July 3,
2015

Check-Out Date:

Sunday, July 5,
2015

Region

[redacted]

City Area:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Business Center

Number of Nights:

2













 























Offer Price Per Room, Per Night:

US$ 140.00

Travel
Insurance:


US$
10.00






Subtotal:

US$ 280.00

Taxes and Service Fees:

US$ 64.28

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 344.28

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired













Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD10.00 per room per night. Details.





*Prices are in US dollars.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may
or may not be one that you have seen during a hotel search on priceline. Any
sorting or filtering options previously used will not apply to this Name Your
Own Price request. Priceline will immediately charge your credit card the
total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.




[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Revdex.com, Inc.
 As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. The consumer
agreed that the hotel reservation is non-changeable, non-cancelable and
non-refundable upon checkout. Priceline
committed payment to the travel supplier based on that agreement.
The
consumer’s credit card company withdrew the funds from priceline outside the
terms of this agreement and therefore priceline is seeking repayment for the
reservation purchased by the consumer. The non-cancelable nature of this
reservation was also conveyed to the consumer by the priceline representatives.
Thanks you for the opportunity to clarify.
Sincerely,
[redacted]
priceline.com

Dear Ms. [redacted]   We wanted to take this time to contact you in regards to your hotel reservation at the Extended Stay America - Boston - Burlington booked under Trip Number [redacted]   We are writing to let you know that we have received your Revdex.com concern in...

our Executive Offices. As we I understand, the hotel was overbooked and while attempting to locate another hotel you were able to find one on Hotels.com and are requesting a refund for the difference.   We are very sorry to hear about the troubles with this reservation. Hotels sometimes overbook and do not have the availability that they had previously expected. We apologize on behalf of the hotel and priceline if they failed to accommodate you.   After review of the concern we would like to refund you for the total cost that you had to pay for a new hotel. If you could please fax a copy of the hotel receipt or credit card statement showing the new hotel charge to my attention at [redacted]. Please also include your trip number on the fax so that we are able to easily determine which reservation the fax is for. Once this information is received we will submit a request to have the amount refunded back to the credit card used to make the request.   Thank you for emailing. I appreciate your patience while we continue to work to resolve your issue.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:You changed the room type after I selected the room!!!! That like buying a box of crackers and when you open it dog food comes out! It's completely fraudulent!!! Don't advertise something and then change it over at checkout after I've chosen the room I want. Every room in that hotel has marble in it! That means nothing. You swapped our larger room with a view for a small little room that was cheaper at the hotel to begin with. Your company is committing fraud and false advertising!! The hotel itself confirmed it.
Sincerely,
[redacted]

Dear Mr. [redacted]

Thank you for contacting us regarding your reservation at
the [redacted] Airport booked under Trip Number [redacted]49.
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you do not feel...

your hotel
is rated properly and want to receive a credit to use in the future.
 
We found that this hotel does meet our expectations for
the star rating selected on our website. Our competitors also rate this hotel
as
follows:
 
Orbitz.com = 3 stars
Expedia.com = 3 stars
Travelocity.com = 3 stars
Cheaptickets.com = 3 stars
 
We evaluate each participating property on many different
criteria, including cleanliness, guest satisfaction, decor, etc. We screen
participating hotels carefully and update our information constantly to ensure
that you always receive the best available hotel.
 
We are sorry to hear that you feel that this hotel does
not meet your expectations. While placing your request, you agreed to accept
any 3 or higher star hotel within the area(s) you selected. Your hotel does
have a 3 star rating.
 
All properties offered through priceline.com have been
evaluated according to the specific star level standards that we have developed
exclusively for our program and described on our website. While you may feel
that this property should have a different star rating; however, we feel the
hotel is rated properly and are unable to offer a refund back to your credit
card as requested.
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: my bank assured me that they double charged my account One of the charges was credited back to my account due to the double charge and the original charge was accepted for the airline ticket that I paid for and they cancelled my ticket. I also have a dispute in with my bank.
Sincerely,
[redacted]

Dear Ms. [redacted],
We are contacting you today regarding your reservation at the [redacted] Resort for Trip Number [redacted].
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are concerned about...

the star rating of your confirmed hotel. We apologize that you are unhappy with your upcoming hotel accommodations. We do evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, d?cor, etc. We are sorry to hear that this hotel falls short of your expectations. We have researched to find that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows:
[redacted].com = 4 stars
[redacted].com = 4 stars
[redacted].com = 4 stars

In addition, the [redacted] Resort rated themselves as a 4-star property on their website, with 3.9 out of 5 average guest rating, and Category 2 under the [redacted] This information was also verified by the hotel's Front Desk Supervisor.
We are sorry if we are unable to change or cancel the reservation.
I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.
Sincerely,
Zadhy S[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:Your...

Priceline.com website states: Children All children are welcome. FREE!  Up to two children under 18 years stay free of charge when using existing beds.Up to two older children or adults are charged USD 6 per night when using existing beds. There is no capacity for extra beds in the room.  According to your own website 2 children can stay in the room using EXISTING BEDS!  There was only one bed per room.  Are 4 people supposed to fit on a full size bed?  Also you guarantee you have the lowest price.  I was (accidentally) charged by the hotel I stayed at and it was significantly lower than what I paid through priceline.com.  I am NOT happy, nor was I when I contacted customer service who did not help me either.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I was never shown a map at the time of purchase, and still haven't seen the map you are referring to. I never selected an area including [redacted] mall which is listed seperately on you website and if it was included on what I selected it was not clearly visible. Why would you include hotels in a different state with "downtown [redacted]" listings. Clearly deceptive marketing at the very least. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I page I saw is not the attached page.  It was at $120 a night.  If I know this can be a potential issue, I would have save the screen prints.  This is totally a lesson learn to be more careful when doing business with Priceline!
Sincerely,
[redacted]

I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond. According to the consumer, Priceline
confirmed the wrong dates. The consumer requests a full refund. Once the consumer provides all the details of
his/her trip on our web site, we summarize the consumer’s request, including
the dates selected, on the Contract Page. The consumer is then asked to review
the details/summary of the trip and initial the box at the end of the summary
to authorize the terms and conditions of the purchase, and confirm that the
travel details provided, including the selected travel dates, are accurate. If
the consumer’s offer summary shows a mistake, the consumer can go back and
change it before he/she clicks "Buy My Hotel Room Now." Attached hereto is a copy of the
consumer’s initialed contract page agreeing to the non-refundable and non-changeable
terms and conditions of the purchase as well as the following check-in/out
date.
·       
Check In:     Mon, Jun 01, 2015
·       
Check Out:  Tue, Jun 02, 2015
I appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
4.5-Star
hotel in the Pittsburgh Downtown Area
Your room: 1 KING BED
Amenities: Internet, Pet Friendly, Restaurant, Business Center,
Gym/Spa
Guest Score: 8+
 
Check In: Mon,
Jun 01, 2015
Check Out: T
ue, Jun 02, 2015
 
Rooms: 1 room for 1 night
Room Rate: $194.00 per
room/night
Taxes & Fees: $41.08
Room Total: $235.08
Have a promo code?
Guest Info (Room 1)
[redacted]
Billing Info
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
XXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
View taxes, f ees & cancellation
policy ?
Guest name and billing name are the same
Sign in for faster checkout!
United States
continue
T axes and Fees
Amount:
$41.08
Prices are in USD.
 
Cancel Policy
This rate cannot
be cancelled, changed or transferred. Refunds are not allowed.
 
TERMS AND CONDITIONS PAGE
We want you to love your hotel. So please read
this important stuff.
All
rooms will accommodate up to 2 people. Special requests (including preferences
for
smoking or non-smoking rooms) should be requested through your confirmed
hotel
and cannot be guaranteed by Priceline.
Reservation
is guaranteed for arrival on the confirmed check-in date only. If you do
not
check-in on the first day of your reservation and you do not alert the hotel in
advance,
the remaining portion of your reservation will be canceled and you will not
be
entitled to a refund.
The
hotel that is booked may or may not be one that you have seen during a hotel
search
on priceline. Any sorting or filtering options previously used will not apply
to
this
request.
The
reservation holder must present a valid photo ID and credit card at check-in.
The
credit
card is required for any additional hotel specific service fees or incidental
charges
or fees that may be charged by the hotel to the customer at checkout. These
charges may be mandatory
(e.g., resort fees) or optional (parking, phone calls or
minibar
charges) and are not included in your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points,
upgrades,
vouchers, or other discounts and incentives.
If
your request is accepted, Priceline will immediately charge your credit card
the total
cost
of your stay. Rooms purchased through priceline cannot be
cancelled, changed
or
transferred and refunds are not allowed. If your request is not accepted, your credit
card
will not be charged. Prices are not guaranteed until purchase is complete.
 
I have read, accept, and agree to abide by
priceline.com's terms and conditions and privacy
policy.
[redacted]

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you're complaining that you were charged for the reservation prior to check-in, and that you were not allowed to cancel the booking. We work really hard to...

avoid any confusion when customers use our website. In order to book a reservation, we require that you review your reservation details, including the terms and conditions on your Contract Page, prior to entering your billing information. As stipulated on the your contract, Priceline will immediately charge your credit card the total cost of your stay. Also stipulated is the information that it cannot be changed, canceled or refunded. However, we are glad that in your record, we saw that the hotel has allowed an exception to the no-cancel policy of your reservation and a full refund was processed for 187.96 USD on December 14, 2017. We apologize for any inconvenience this has brought you. Sincerely, Excutive Offices

We are so sorry to learn that your family was not able to take the original flight because your child was sick, we hope that he is doing great with the best of health.   [redacted] collects their imposed change fee, which is $220.00, and fare difference in every change or re-booking ; we...

collect $30.00 service fee if you continue changing with us. Fare difference depends on the availability of flights, it fluctuates and most of the time it increases if the dates are near.   We have verified that you have completed the re-booking directly with [redacted]. We are happy that you family is back home.   Thank you, [redacted], for taking the time to notify us of this situation. We hope to have the privilege of serving your future travel needs under more pleasant circumstances.   Sincerely, Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: nothing was resolved.
Sincerely,
K[redacted]

We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We have reviewed your reservation and we understand that the original hotel was overbooked and was not able to accommodate your booking. We then offered for you to be relocated to...

another hotel at no cost and refunded 27.96 USD to which you have accepted. The new reservation was confirmed, however, you decided not to use it anymore. Unfortunately, the hotel did not allow any refund for the new booking since the reservation was confirmed and the hotel reserved the room for you.   As a gesture of goodwill, we have processed a full refund for your original reservation for the amount of 111.83 USD today. This will make the total refund amount to 139.79 USD. Our system will process the refund within 1 business day. Bank processing time varies and may take few days. If it isn't there after few days, we suggest you contact your bank.   Since relocation was confirmed to which you agreed, we will be unable to provide additional compensation. However, I would like to present you with a priceline.com coupon code that you can apply towards a future Express Deals hotel reservation, booked on priceline.com website or mobile app.   Coupon Code: [redacted]   The above coupon code will give you 20% discount and will expire 6/1/2018. This is a single use Express Deals hotel coupon valid on a future hotel Express Deal booking. Discount applies before taxes and fees.   We apologize for any inconvenience and we hope to have the privilege of serving your future travel needs under more pleasant circumstances.     Sincerely,   [redacted] Executive Offices

Revdex.com, Inc.
 
Please note that this matter refers to a [redacted].com reservation.
 
For assistance with [redacted].com reservations, please contact [redacted]
 at [redacted].com. 
 
[redacted]
CS Operations Manager
 
[redacted].com Customer...

Service Center (USA) Inc.
[redacted]
e-mail: [redacted]
U.S. Direct [redacted]
 Website: www.[redacted].com
 
 Sincerely,
[redacted]
Priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I still recommend a better review of Pricelines hotel rating system.  Thanks for the help,
Sincerely,
[redacted]

We have received the
consumer’s additional comments. According to the consumer,
he logged onto his Priceline account during the booking process in order to receive
membership points; however, upon confirmation, he was logged out of his Priceline
account and he did not receive the membership points. The customer is
requesting that Priceline add points to his Priceline account or provide him
voucher for a free trip/airfare. We carefully reviewed
our records and verified that the consumer was not logged on to his Priceline
account when he submitted his requests. Additionally, we do not offer rewards
for signing on to a profile/account when purchasing a reservation.  As long as the consumer utilizes the credit card
for a qualified purchase, the points will automatically be rewarded to the
credit card. The consumer may contact the credit card company for any further
information.  Priceline is unable to add
points to the credit card account or provide a voucher for a free trip or
airfare.
We are sorry that we are unable to assist the consumer with a refund any further
in this situation.
Sincerely, N. D’[redacted] - Executive Offices

[redacted]
*Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] Airport under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I...

understand your request to cancel the reservation because you did not receive your request for a room for one adult and two children. I understand the confusion; however, the selection for the number of adults and children only applies on the regular hotel booking service where you choose the specific hotel from the List View. This means that if you have made your selections but switch to the Express Deals section from the List View, the selections no longer apply and the room defaults for 2 people, as indicated on the contract page. When you submitted the request, it indicated to us that you agree to the room occupancy indicated on the contract page of 2 people. I have sent a separate email with a copy of your contract page for your review. I apologize; however, we are truly unable to change or cancel your reservation.  We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely, [redacted]