Stahl Construction Company

I made the reservation under the false statement on your website that it had a pool. Therefore, I should not be liable for making a reservation at a hotel that you misrepresented.
 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

We have refunded $152.20 USD. In order to process the remaining refund we will need proof of the payment made with [redacted] Once received we will process. Sincerely,Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I still recommend a better review of Pricelines hotel rating system.  Thanks for the help,
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:priceline is not lostening to the complaint rather keep on giving me a run around. I never agreed to express option it never was on my screen and I refuse to pay for something that I didnt agree to. I need my full refund back.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I was never shown a map at the time of purchase, and still haven't seen the map you are referring to. I never selected an area including [redacted] mall which is listed seperately on you website and if it was included on what I selected it was not clearly visible. Why would you include hotels in a different state with "downtown [redacted]" listings. Clearly deceptive marketing at the very least. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: my bank assured me that they double charged my account One of the charges was credited back to my account due to the double charge and the original charge was accepted for the airline ticket that I paid for and they cancelled my ticket. I also have a dispute in with my bank.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The consumer selected Priceline’s Name Your Own Price service for the
purchase of a hotel room reservation and states that she/he did
not receive confirmation for a property viewed in a previous search on
Priceline’s Published Price service.
 
 Please note that Priceline does...

not guarantee or
imply that the selected Name Your Own Price property will be a property viewed
in a previous hotel search on priceline.com.
 
On
each consumers’ contract page (including the contract page in question), we
clearly and conspicuously place the following disclosure regarding this matter
labeled under Important Information.
 
Important
Information
 
·       
The hotel that is selected may or may not be one
that you have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this Name Your Own Price request.
Priceline will immediately charge your credit card the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed.
 
Consumers
who wish to stay in a particular property/location, have the option to select
from our Published Price service  where
consumers see a list of competitive prices across a wide range of hotels and
can choose his/her exact price, location 
and hotel.
Attached
hereto, is a copy of the consumer’s initialed contract page authorizing the non-refundable
terms and conditions of the selected purchase.
Thank you for the opportunity to
clarify.
Sincerely,
[redacted]
priceine.com
This
checkout page for trip number [redacted] was submitted on 2015-06-21 20:50:50











Please Review Your
Request















































2 Star Moderate Hotel, [redacted]




















Which hotel will I get?

Check-In Date:

Friday, July 3,
2015

Check-Out Date:

Sunday, July 5,
2015

Region

[redacted]

City Area:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Business Center

Number of Nights:

2













 























Offer Price Per Room, Per Night:

US$ 140.00

Travel
Insurance:


US$
10.00






Subtotal:

US$ 280.00

Taxes and Service Fees:

US$ 64.28

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 344.28

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired













Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD10.00 per room per night. Details.





*Prices are in US dollars.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may
or may not be one that you have seen during a hotel search on priceline. Any
sorting or filtering options previously used will not apply to this Name Your
Own Price request. Priceline will immediately charge your credit card the
total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.




[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

[redacted]   I am writing you today regarding your hotel reservation at the [redacted]t Hotel - [redacted] under Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I am sorry...

about your daughter's medical concern. I understand you requested to cancel the first night of your reservation but the hotel was unable to accommodate you when you arrived to check in on the second night. I reviewed our records and see that you have been refunded in full for your reservation. I apologize but we are unable to offer a credit for future stay. However, we have decided to issue a $50.00 refund as compensation. This refund will be processed through our system within one business day. If you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.    Sincerely,   [redacted] Executive Offices

Email to the customer:
Sent: Tuesday, May 19, 2015
 
Dear Ms. [redacted],
 
Thank you for contacting us regarding your reservation
with [redacted] for Vacation Package Request Number [redacted].
 
We are writing to let you know that we received...

your
Revdex.com concern in our Executive Offices. As we understand, the
flight times were not convenient for your travel needs, and you are now
requesting a change of your return flight.
 
We have reviewed your reservation and found that you
selected one of our restricted vacation packages, and agreed to certain terms
and conditions, including the following condition:
 
       "Your
exact flight times and airline will be shown to you after
your purchase is complete."
       Your flight
"Departs any time between 6am - 10am."
 
Our record shows that you received an itinerary within
the specified time. Your return flight was scheduled to depart from [redacted] International Airport at 6:46 a.m. on May 17, 2015.
 
In addition, your contract also stated the terms and
conditions of your purchase, including the restrictions that the vacation
package cannot be changed, cancelled, transferred or refunded. By submitting
the request for booking, you indicated that you agree to the terms and
conditions stipulated; and, allowed our system to select the flight times for
you.
 
For your reference, a copy of the contract page has been
sent in a separate email. The contract page disclosed the terms and conditions of
your reservation.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me personally. However, I think that Priceline.com, LLC needs to be investigated thoroughly regarding their policies. My reasons for wanting to cancel my reservation were very clear and specific: there were reviews of this hotel written by women who felt unsafe and some that were followed to their cars and/or rooms at this hotel. On Priceline's own website there are similar reviews and several that describe it as a 'motel" and "suspicious.' A simple [redacted] search makes that pretty evident- the hotel is in a nearly-empty area of [redacted], there is even an abandoned shopping center across the street, but because Priceline claims "their" reviewers have deemed it 3-star upscale hotel they refused to work with me or to change it- my initial ask was just to be moved to a different 3.5 upscale hotel in a different area of [redacted]. When I called Customer Service, they are based in the [redacted] and no one I spoke to took my concerns about safety seriously- which I think certainly should be, especially in a time and culture where lots of businesses are earnestly reviewing their policies on safety and sexual assault, I can't believe Priceline is so cavalier. There is a very real possibility that Priceline is placing other young women traveling alone in unsafe hotels and then refusing to work with them or provide an alternate to unsafe accommodations. It's easy for me to say I will never use Priceline again (and I won't) but their policies company-wide are severely lacking, [redacted] and [redacted] and need to be reviewed. I am happy to accept their refund and move on, but I hope the Revdex.com seriously considers urging Priceline to review their policies here. 
Sincerely,
[redacted]

I am writing you today regarding your hotel reservation at the Super 8 Lafayette under Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. We apologize that you were unhappy with your hotel accommodations....

We evaluate each participating hotel on many criteria, including cleanliness, guest satisfaction, décor, etc. From your comments, it appears that your hotel fell short of your expectations. We appreciate your feedback and we have contacted the appropriate people at the hotel to share your concerns. The Super 8 Lafayette has agreed to refund your reservation in full.   The refund for $63.14 will be processed through our system within one business day. Depending on your bank, it may take a few business days for the refund to post to your form of payment.   I hope you have a wonderful day, and please feel free reply to this email if you have any questions.   Sincerely, [redacted] Executive Offices

I have received the consumer’s additional comments.
Priceline is unable to locate the consumer’s reservation purchased directly
with Choose a Room. In the event that the consumer purchased the reservation
with Priceline, we ask that the consumer provide the 11 digit Priceline Request
Number in order to review the reservation. Please note that priceline.com does
not have access to reservation made directly with [redacted] at
[redacted]  We suggest that the
Consumer contact [redacted] directly for any assistance related to
the referenced purchase.
The Bureau/Consumer may contact:
Mr. [redacted]
Email address: [redacted]



















[redacted]
 
Sincerely,
[redacted]
priceline.com

Our record indicates that the reservation was cancelled and a refund was issued.

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your rental car reservation with [redacted] for Trip Number [redacted]
 
I am writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices.
 
We understand that you have issues with this rental car
reservation.
 
We have contacted [redacted] Corporation on your behalf and
verified that as a one-time exception, they have refunded your Visa card for
$33.30.
Depending on your billing cycles, you can expect this
refund on one of your next two billing statements. In addition, they have also
advised that for future reservations, kindly give the location a few minutes
for the confirmed vehicle class to make ready.
 
I hope you find my reply helpful and we thank you for
your time.
 
Sincerely,
 
Jenn H[redacted]
Executive Offices

Please see the response that we sent to the customer below.[redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] And Spa for Trip Number [redacted] I apologize for the delay in resolving your concern. With our Express Deals, the hotel...

name is only revealed after purchase, and we have different hotel partners that provides inventory in our Express Deal program. There are instances that we have multiple partners that provides an inventory to a deal. For that, our system will not be able to be specific with possible fees that the hotel you will receive. However, we always advise on a Contract Page, right before booking, that the, "Reservation holder is required to present a valid Photo ID and Credit Card at check-in for incidentals, hotel imposed fees, that could be mandatory (e.g., resort fees) or optional (parking, minibar etc.), and deposits." But rest assured that we always strive for a better customer experience. With your reservation, we see in your Contract Page, that the deal you selected promised a 14% savings. Before submitting your request, we presented you with a Contract Page to review. The contract has information of your request, including the summary of charges and the total savings you will get from the deal you selected. I am sorry that you were unable to grab one of our deals that offers 44% savings. I have confirmed with our hotel partner that your reservation is in their system. Under normal circumstances, your Express Deal reservation is restricted and it is not supposed to be changed or cancelled, as stipulated on your contract. I have reached out to our hotel partner and they are currently allowing a one-time exception. They are allowing us to cancel the reservation for a full refund. This option is only available up until 72 hours prior to check-in. After that time, we will be unable to offer a cancellation even with a fee. For your reference, your scheduled check-in date is Thursday, November 24, 2016. If you wish to proceed with the above option, please contact me directly at: [redacted]. The Executive Office hours are 9:00 a.m. to 8:00 p.m. Eastern Time, Monday through Sunday. You will need to enter your Trip Number, which is [redacted] when you contact us. You may also reply to this email with your decision. Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada. I apologize for the inconvenience and look forward to hearing from you soon. Sincerely, [redacted]
[redacted] Tell us why here...

Hello. Please see the reply we have sent our customer below.  Thanks. Dea[redacted]   We are contacting you today regarding your airline reservation for Trip Numbe[redacted]   We are writing to let you know that we received your Revdex.com concern in our...

Executive Offices. Per your request, we have contacted Ethiopian on your behalf, and they have approved our request to refund your tickets. Your refund has been processed to the original credit card used to purchase your tickets.   A refund request for $$1,734.43 was submitted today, November 29, 2016. The request needs to go through a review process which does take time to complete. You should be receiving an update within the next two weeks regarding this request.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.     Sincerely, [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: It does not address the issue I raised. It dodged it. My complaint was that their advertisement is false/deceiving as stated in the home page of priceline.com: "Best price. GUARANTEED. We guarantee the lowest price in everything you book" (see attached image). The existence of exceptions to the "sale pitch" calls for either removing their "sale pitch" entirely, or placing an (*) after it with proper explanations at the bottom of the page.Priceline.com gave me a dull response such that this Revdex.com complaint appears as answered. But, their "answer" cannot be considered as an answer to the issue I raised. I will move my complaint to the state consumer protection agency under the [redacted]l [redacted]r and federal consumer protection agencies, with the hope that, with sufficient number of complaints, we could build enough momentum for a class lawsuit. There is a good number of customers that have similar experiences with priceline.com, so I am hopeful about this.
Sincerely,
[redacted]

Thank you for taking the time to share your recent priceline.com experiences with us in reference to your Rental Car Request Number [redacted]. We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you requested that we...

honor the rate you tried booking on our website. We apologize that we were unable to book your reservation for the rate you're trying to get. As stated on our website, prices are not guaranteed until purchase is completed. You have not been charged for your request.  Our booking system is linked to our travel partners' booking system, just as any other Internet travel service or travel agency. Regrettably, there are occasional time lags, which impact true reservation availability. What this means is that listed reservations may not actually be available because they have not refreshed their reservation system database at the time we access it. This time lag is common throughout the travel industry and is not unique to us. While it is rare that this happens, it appears that due to changing inventory the reservation we offered was no longer available at the time we attempted to book it. We are sorry that we cannot provide you the answer you wanted and thank you for your time. Sincerely, [redacted]Executive Officese...

Complaint: [redacted]
I am rejecting this response because: I did not go to the [redacted] website to book the car.  I went to the Priceline web site to set it up.  When I was at the car rental counter the [redacted] representative told me that my issue was with Priceline and not them.  She further explained that if I had booked directly with them they could have made some accommodations at their expense.  This is nothing but a situation where both parties are pointing fingers at each other.  Also if you go the Priceline website the car that was advertised is shown to seat 5 people with 4 pieces of luggage.  According to the [redacted] representative there was no way that particular car could seat that many people.  So this also was a classic case of false advertising.  In regards to me signing a contract with [redacted] at the rental counter.  What would you do if it's almost 10:30 p.m. in a crowded [redacted] Airport the day before a holiday weekend and you still have a 3 hour drive ahead of you. 
Sincerely,
[redacted]