Stahl Construction Company

I have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. We have reviewed the reservation and verified that it is stated on the consumer’s contract page that the pick-up and drop off location will be for [redacted]. The contract page was initialed, which indicates that the consumer agreed with the terms and conditions of the purchase, including the [redacted] pick-up and drop off location. Please note that the consumer selects the pick-up and drop off location; Priceline does not enter default locations. The consumer was offered an exception to the cancel policy and offered the option to cancel for a one day rental cancel fee and agreed to this option. We apologize for any inconvenience, however the cancel fee is non-refundable and we are unable to assist the consumer any further in this situation.   Sincerely,   [redacted] Executive Offices

[redacted]   I am writing you today regarding your hotel reservation at the [redacted]t Hotel - [redacted] under Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I am sorry...

about your daughter's medical concern. I understand you requested to cancel the first night of your reservation but the hotel was unable to accommodate you when you arrived to check in on the second night. I reviewed our records and see that you have been refunded in full for your reservation. I apologize but we are unable to offer a credit for future stay. However, we have decided to issue a $50.00 refund as compensation. This refund will be processed through our system within one business day. If you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.    Sincerely,   [redacted] Executive Offices

The consumer selected Priceline’s Name Your Own Price service for the
purchase of a hotel room reservation in the area labeled [redacted], MI, and
states that she did not receive confirmation for a
property viewed in a previous search on Priceline’s Published Price...

service.
 
 The consumer states:
 
“I reserved a room using
Priceline's "Name Your Own Price" tool. The hotel chain at which
Priceline reserved a room for me was not listed as one of the potential hotels
on the screen before I placed a bid.”
 
Priceline
does not guarantee or imply that the selected Name Your Own Price property will
be a hotel viewed in a previous hotel search on priceline.com.
 
On
each consumers’ contract page (including the contract page in question), we
clearly and conspicuously place the following disclosure regarding this matter
labeled under Important Information.
 
Important
Information
 
·       
The hotel that is selected may or may not be one
that you have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this Name Your Own Price request.
Priceline will immediately charge your credit card the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed.
 
Consumers
who wish to stay in a particular property/location, have the option to select
from our Published Price service  where
consumers see a list of competitive prices across a wide range of hotels and
can choose his/her exact price, location 
and hotel.
Additionally, when the consumer submitted
the request and made an agreement with Priceline to purchase the reservation,
Priceline committed payment to the travel supplier based on that agreement. Our
record indicates that the consumer chose to dispute the transaction with the
credit card issuing bank. Once the consumer
initiates a credit card dispute with the intent not to pay for an authorized
purchase, and the bank withdraws the funds from Priceline outside the terms of
this agreement, and the reservation is cancelled.
This reservation remains subject to the policy
agreed upon booking, and we cannot issue any refund even if the reservation is not
used. Therefore, this is not fraud or deception as alleged, and the consumer is
responsible for payment in accordance with the terms and conditions of the
selected purchase.
Attached
hereto, is a copy of the consumer’s initialed contract page authorizing the non-refundable
terms and conditions of the selected purchase.
Thank you for the opportunity to
clarify.
Sincerely,
[redacted]
priceine.com

Complaint: [redacted]
I am rejecting this response because:1) I complained to the hotel several times about the parking.2) I complained about the lack of a coffee maker.3) I contacted Priceline upon check-in and Priceline refused to do anything about it.4) I do not want a coupon code as I do not trust Priceline to provide me with an accurate booking.
Sincerely,
[redacted]

Dear Mr. [redacted],
 
We are contacting you today regarding your reservation at
the [redacted] [redacted] Original for Trip Number [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We apologize that...

you
were unhappy with your hotel accommodations. We evaluate each participating
hotel on many different criteria, including cleanliness, guest satisfaction,
decor, etc. We are sorry to hear that your hotel fell short of this expectation
during your stay. We appreciate your feedback and contacted the appropriate representatives
at the hotel to share your concerns.
 
[redacted], Manager at the hotel advised that they had
the room checked for any bed bugs and the results were negative. Mr. [redacted] also advised that he sent email to your email address at:  [redacted].
However, the email came back as an invalid address. Mr. [redacted] advised that he
replied to the review posted on TripAdvisor, and also provided his direct contact.
 
As a gesture of goodwill, the hotel offered to refund a one
night fee for your reservation in the amount of $195.31. This refund was
proceed by the hotel today, April 15, 2015.
Your bank will  post this refund to your account.
 
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: I did not go to the [redacted] website to book the car.  I went to the Priceline web site to set it up.  When I was at the car rental counter the [redacted] representative told me that my issue was with Priceline and not them.  She further explained that if I had booked directly with them they could have made some accommodations at their expense.  This is nothing but a situation where both parties are pointing fingers at each other.  Also if you go the Priceline website the car that was advertised is shown to seat 5 people with 4 pieces of luggage.  According to the [redacted] representative there was no way that particular car could seat that many people.  So this also was a classic case of false advertising.  In regards to me signing a contract with [redacted] at the rental counter.  What would you do if it's almost 10:30 p.m. in a crowded [redacted] Airport the day before a holiday weekend and you still have a 3 hour drive ahead of you. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:priceline is not lostening to the complaint rather keep on giving me a run around. I never agreed to express option it never was on my screen and I refuse to pay for something that I didnt agree to. I need my full refund back.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: If you read the original complaint that was made to [redacted], they approved my refund request - but stated that they were not in receipt of the tickets - nor had any control over the tickets - that was the responsibility of Priceline.  My family does not travel frequently, and only purchased these tickets for this tournamen - so a change of date would do us no good.  This is a bad business practice - and I will surely make sure all of my co-workers, friends, extended family, etc refuse to do business with Priceline.  I underatand now why people say to deal directly with the airline.  I could understand more if this request had not been with 14 days of purchase - or 69 days in advance.  My son had played AAU ball for years, and hopefully will continue to play for the next 3 years - I will do my best to ensure no one on these teams use Priceline ever again.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I made the reservation under the false statement on your website that it had a pool. Therefore, I should not be liable for making a reservation at a hotel that you misrepresented.
 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

I have received the
consumer’s additional comments.  As you requested, we have again reviewed
this matter. We reviewed the notes and the
record associated with this case and confirmed that our agent did not advise
that we will waive the $200 cancel fee. Our records confirm that you agreed to
cancel the reservation minus the $200 cancel fee and the non-refundable $7.45
processing fee per ticket. The consumer’s selected reservation is restricted.
It cannot be changed, cancelled or refunded. However, due to this extenuating
circumstance, an exception was made to cancel the reservation with a fee. We are sorry that the cancel fee is non-refundable and
we are unable to assist any further in this situation.
Sincerely,
N. D[redacted]
Executive Offices

Hello. Please see the reply we have sent our customer below.  Thanks. Dea[redacted]   We are contacting you today regarding your airline reservation for Trip Numbe[redacted]   We are writing to let you know that we received your Revdex.com concern in our...

Executive Offices. Per your request, we have contacted Ethiopian on your behalf, and they have approved our request to refund your tickets. Your refund has been processed to the original credit card used to purchase your tickets.   A refund request for $$1,734.43 was submitted today, November 29, 2016. The request needs to go through a review process which does take time to complete. You should be receiving an update within the next two weeks regarding this request.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.     Sincerely, [redacted] Executive Offices

Thank you for taking the time to contact us regarding your reservation with [redacted] [redacted] for Trip Number [redacted] .   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We are sorry about the way your concern was handled. We...

appreciate your feedback and will make sure that your experience is documented. We reviewed your issue and see that you were concerned about the charges from the rental partner which is higher compared to what was displayed on your confirmation page. The total charge we displayed on your itinerary is an estimated amount. The price we display per day or per week is guaranteed. The taxes and fees may vary between the time the rental was booked and the time car was picked up. We also see that your reservation was cancelled. Your booking is payable directly at the counter, so you have not been charged.   We apologize for the inconvenience and we thank you for your time.   Sincerely, [redacted] Executive Offices

Email to the customer:
Sent: Tuesday, May 19, 2015
 
Dear Ms. [redacted],
 
Thank you for contacting us regarding your reservation
with [redacted] for Vacation Package Request Number [redacted].
 
We are writing to let you know that we received...

your
Revdex.com concern in our Executive Offices. As we understand, the
flight times were not convenient for your travel needs, and you are now
requesting a change of your return flight.
 
We have reviewed your reservation and found that you
selected one of our restricted vacation packages, and agreed to certain terms
and conditions, including the following condition:
 
       "Your
exact flight times and airline will be shown to you after
your purchase is complete."
       Your flight
"Departs any time between 6am - 10am."
 
Our record shows that you received an itinerary within
the specified time. Your return flight was scheduled to depart from [redacted] International Airport at 6:46 a.m. on May 17, 2015.
 
In addition, your contract also stated the terms and
conditions of your purchase, including the restrictions that the vacation
package cannot be changed, cancelled, transferred or refunded. By submitting
the request for booking, you indicated that you agree to the terms and
conditions stipulated; and, allowed our system to select the flight times for
you.
 
For your reference, a copy of the contract page has been
sent in a separate email. The contract page disclosed the terms and conditions of
your reservation.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Revdex.com:I accept this response on the condition the reimbursement is refunded upon submission of receipt to Priceline. 
Sincerely,
[redacted]

From: [redacted]] Sent: Tuesday, September 20, 2016 3:43 PM To: Revdex.com <[email protected]> Subject: RE: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]   Re [redacted]  I had no problem taking my...

trip, though little was done on behalf of priceline.  My complaint was based on whether my trip would be interrupted or more costly.  Since those 2 things did not occur, I will close my complaint.   Thank you, [redacted]

Complaint: [redacted]
I am rejecting this response because:First, I received this exact response from Priceline a day before they submitted it to Revdex.com and I already responded to them that their response was inappropriate. It is disengenous for Priceline to then submit the response to Revdex.com after I alerted them to their response being deficient.Here is the response I sent to Priceline:This response once again misses the issue entirely. I don't understand how no one that works for Priceline will admit that there is a problem with the search engine function. This was not an occasional lag. This appeared to be an intentional effort on Priceline's part to not correct a broken search engine. This instant price increase was occurring for weeks and each employee whom I contacted was not able to correct the issue. It is completely impossible and I would have to be the stupidest person ever to believe that every single time I searched that the price increased by $200 in one second when I would click to book the flight. In fact, other websites were able to accurately reflect the prices. Why wasn't Priceline? Priceline is trying to defraud their customers with this bait and switch tactic. In fact, I went directly to [redacted] Airlines website and their prices were lower that Priceline's prices. Your company clearly is just trying to rip off customers and as such I have no choice but to take my business elsewhere.
Priceline is intentionally inflating the prices after the search is completed. As I stated above, you would have to be a fool to believe that the prices change in one second. The price cannot always be $362 when I search regardless of the time and day and jump $200 when I try to book. That is impossible. If they were acting in good faith, they would admit that there is a problem with their search engine and fix it.I will never book travel through this despicable fraudulent company again.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It does not address the issue I raised. It dodged it. My complaint was that their advertisement is false/deceiving as stated in the home page of priceline.com: "Best price. GUARANTEED. We guarantee the lowest price in everything you book" (see attached image). The existence of exceptions to the "sale pitch" calls for either removing their "sale pitch" entirely, or placing an (*) after it with proper explanations at the bottom of the page.Priceline.com gave me a dull response such that this Revdex.com complaint appears as answered. But, their "answer" cannot be considered as an answer to the issue I raised. I will move my complaint to the state consumer protection agency under the [redacted]l [redacted]r and federal consumer protection agencies, with the hope that, with sufficient number of complaints, we could build enough momentum for a class lawsuit. There is a good number of customers that have similar experiences with priceline.com, so I am hopeful about this.
Sincerely,
[redacted]

From: [redacted] Sent: Tuesday, February 27, 2018 12:44 PM To: [redacted] Subject: Complaint ID #[redacted]   Dear Officer   The complaint had been resolved. Thanks!

I am in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond.
 
The
consumer selected Priceline's Name Your Own Price service for a 2-Star hotel in the [redacted] [redacted]...

[redacted] area and received
accommodations at the [redacted], located
at [redacted] [redacted]
 
We are sorry that the consumer is not
satisfied with the location of his/her accommodations at the [redacted]. We have confirmed that the [redacted] is clearly located in the shaded area
of the mapping guidelines for the area labeled Vancouver
Mall area. Consumers who prefer to stay in
a particular location or particular property have the option to visit our
Published Price service, and choose his/her preferred hotel and location from a
list of competitive prices across a wide range of hotels.
We are sorry that the consumer’s selected purchase is non-refundable and
non-changeable, and we are unable to assist with a refund. We hope you find
this information helpful and appreciate the opportunity to clarify.
Sincerely,
[redacted]
priceline.com
 
 
This
checkout page for trip number 28094087349 was submitted on 2015-06-20 19:22:19



Please Review Your
Request















































2 Star Moderate Hotel




















Which hotel will I get?

Check-In Date:

Saturday, June 20,
2015

Check-Out Date:

Sunday, June 21,
2015

Region

[redacted], OR

City Areas:

Downtown [redacted] City Center / South Waterfront
District
Vancouver Mall

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

Daniel Wilson

Number of Rooms:

1

Guaranteed Amenities:

Free Internet

Number of Nights:

1













 























Offer Price Per Room, Per Night:

US$ 95.00

Travel
Insurance:


US$
5.00






Subtotal:

US$ 95.00

Taxes and Service Fees:

US$ 20.29

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 115.29

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired













Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD5.00 per room per night. Details.





*Prices are in US dollars.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the
total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.




Initial Here:

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.