Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because: nothing was resolved.
Sincerely,
K[redacted]

Dear Mr. [redacted],
 
We are contacting you today regarding your reservation at
the [redacted] [redacted] Original for Trip Number [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We apologize that...

you
were unhappy with your hotel accommodations. We evaluate each participating
hotel on many different criteria, including cleanliness, guest satisfaction,
decor, etc. We are sorry to hear that your hotel fell short of this expectation
during your stay. We appreciate your feedback and contacted the appropriate representatives
at the hotel to share your concerns.
 
[redacted], Manager at the hotel advised that they had
the room checked for any bed bugs and the results were negative. Mr. [redacted] also advised that he sent email to your email address at:  [redacted].
However, the email came back as an invalid address. Mr. [redacted] advised that he
replied to the review posted on TripAdvisor, and also provided his direct contact.
 
As a gesture of goodwill, the hotel offered to refund a one
night fee for your reservation in the amount of $195.31. This refund was
proceed by the hotel today, April 15, 2015.
Your bank will  post this refund to your account.
 
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]nd find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We understand you are requesting for a refund of the difference between the total cost of your original reservation and the new reservation you booked directly through [redacted] because there were no cars available at the time of pick up. We reviewed your information and a refund request of...

the difference less optional items purchased at the rental counter in the amount of 346.65 USD has been submitted today, January 22, 2018. Please note that it can take up to 3 weeks to approve and process. We will try to expedite this process for you. Once the refund is approved, your refund will be processed by our system within 1 business day; however, bank processing time varies. Your bank will then post it to your account; bank processing time varies so please check with them if you don't see it in your account within a few days. Thank you for the opportunity to assist you. We hope you find this information helpful. Sincerely, Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted] for Trip Number [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We...

understand that you
are asking to cancel the reservation for a full refund or we cover the fee
which the hotel will charge for the extra guests that will use the room.
We have reached out to our hotel partner and they are
allowing an exception to the no-cancel policy. They will allow a cancelation
for a full refund up until 3 days prior to your scheduled check-in. Should you
want to proceed with the cancelation, kindly reply back to this email as soon
as possible with our consent to cancel. Please be reminded that your
reservation was booked for check-in on Wednesday, August 17, 2016.
 
We apologize for the inconvenience and hope to hear from
you soon.
 
Sincerely,
 
Berna A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: I find it hard to believe that the company is refusing to accept the fact that this reservation was made in error via their website,I made the reservation while I was in [redacted] and booked one for the 8th then all of a sudden this one appears and charges my card and the fact that they are claiming that it was reviewed was because I couldnt believe that this had just happened.the bigger picture is that they are over looking is that their website may have an issue where it is generating multiple reservations in which people are been over charged without the ability to cancel. so I find it unreasonable that they are saying that they cannot cancel this reservation as I have worked for the 3rd largest telecommunication company in america for 4 years and no matter what there was always a way the system could be cancelled. I feel like they are choosing to just ignore this matter and have no problem double charging customers.As I stated on the phone call with their customer service reps that I made the reservation for the 8th and I got 2 emails one for my confirmation for the 8th then another for the 22nd.why would I make a reservation for a date that I wouldnt be in the area.
Sincerely,
[redacted]

I understand that you are not satisfied with the resolution we have provided. We thoroughly reviewed your reservation to make sure we have not overlooked anything that will provide a different resolution. Your reservation is restricted and we are unable to offer any refund. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, Executive Offices

I am writing you today regarding your hotel reservation at the [redacted]e under Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand that you were advised upon arriving at the hotel...

that they did not show a record of your reservation and they charged you again for $49.20 despite paying in advance through priceline.   Please accept our apology for any inconvenience this has caused. We will work with the the [redacted] to ensure they update their reservations system regularly to avoid future occurrence. We have also processed a full refund of our charge for $55.12 which may post within a few days to the form of payment you used to book the reservation.   I hope you have a wonderful day.   Sincerely,   [redacted] Executive Offices

Dear Ms. [redacted],
 
We are contacting you today regarding your reservation at
the [redacted] Nashville for Trip Number [redacted]49 .
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand...

your
concern about the location of your confirmed hotel. We reviewed your request in
our system and verified that the confirmed hotel is within the designated area
that was selected during the request process. The properties in the disclosed
price listings can be different than those in Name Your Own Price and Express
Deals reservation selections.  Based on
the number of hotels that participate in a program, Priceline may assign a number
of hotels to one area. In this case, Priceline indicated Millennium Maxwell
House Nashville in the [redacted] Area on the listings page, but Downtown
Nashville - [redacted] Area in the Express Deals page.
 
The reservation you purchased is restricted. We are sorry
but we are unable to change or cancel the reservation.
 
We apologize for the inconvenience and hope you found
this information helpful.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: This is absurd, I could not sleep for two nights at all .. I have videos of the dripping Tap
Sincerely,
[redacted]

Dear [redacted]
 
We are contacting you today regarding your reservation at
the [redacted] for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
would like to...

claim for our Best Price Guarantee. In order to be eligible for a
refund of the difference, the lower price, including taxes and fees, must be
available to the general public for booking on a website in the same currency,
using the same form of payment and from the same point of sale as your original
reservation when you contact us. The lower price must be an exact match to the
itinerary booked on priceline.com, including offering a comparable cancellation
policy. 
 
We understand that you found a lower rate from our
Express Deals reservation. However, for this type of reservation, the hotel
name will be revealed after purchase. We do provide examples of similar hotels
in the area but it may or may not be the Express Deal hotel. Should you find a
lower rate for your reservation for the same hotel, check-in and check-out
dates, number of rooms, room type including bedding and view selection,
contact us and tell us where you saw the lower price. With Express Deals? or
Name Your Own Price? you have up until midnight the day before you travel to
contact us to claim for our Best Price Guarantee.
 
In addition, we sent you an email with the details of our
Best Price Guarantee policy for reference.
 
We apologize for the inconvenience and hope you found
this information helpful.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: I page I saw is not the attached page.  It was at $120 a night.  If I know this can be a potential issue, I would have save the screen prints.  This is totally a lesson learn to be more careful when doing business with Priceline!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are sorry that the consumer is not satisfied with the quality of the Published Price 2 star property selected.
The consumer selected a Published Price reservation from a list of properties and room rates, including customer guest reviews about the overall quality, cleanliness, location,...

and amenities for the property. Upon review of this information, the consumer chose to select the [redacted]. 
We are sorry that the consumer was not satisfied with his/her reservation and requests a refund. This matter clearly concerns claims that can only be validated and addressed by the property selected by the consumer. We are sorry that we are unable to assist the consumer any further in this situation and suggest that the consumer/Bureau contact the property manager of the [redacted] Hotel concerning any additional assistance or inquiries relating to the guest’s reservation.
Attached hereto is a copy of the consumer’s contract page authorizing the terms and conditions of the selected reservation.
The cancel policy discloses the following:
·     For the room type you've selected, you can cancel your reservation for a full refund up until noon on Monday, September 28th (local hotel time). If you decide to cancel your reservation anytime between noon on Monday, September 28th and noon on Tuesday, September 29th (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Tuesday, September 29th).
We are sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
priceline.com
 
This checkout page for trip number [redacted] was submitted on 2015-09-27 07:47:52
[redacted]
 
[redacted]
FREE Cancellation until 12:00 PM on 09/28/2015
Freebies:
Hotel Freebies:
Special Discount 8% off — Free breakfast, free internet in room and free parking
C[redacted]
Room Type: Double Room with Two Double Beds ~ Non~Smoking
- Max 2 Guests
 
Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Monday, September 28th (local hotel time). If you decide to cancel your reservation anytime between noon on Monday, September 28th and noon on Tuesday, September 29th (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Tuesday, September 29th).
Summary of Charges
Room Cost
(details)
$99.60
Rooms
1
Nights
7
Room Subtotal
$697.20
Taxes & Fees
$81.48
Total Charges
$778.68
Prices are in USD
promo cancel policy
Cancellation Policy
Reservation Name (Age 21 or Older)
Enter the name of the person checking into the hotel. This person must present a valid photo ID and credit card at check-in.
[redacted]
   
I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room.
Important Information
·     Room Description: 2 doubles, NS, coffee maker, WIFI, cable TV, free local calls, iron with board, private bath, hair dryer
·     Rate Description: Websaver - Full pre-payment required upon booking
·     Hotel Freebies Details:
   Special Discount 8% off — Book Now and Save
 — Promotion Details — Negotiated Specials may be limited to certain dates and subject to availability.
   Free breakfast, free internet in room and free parking
Promotion Details
Negotiated Specials may be limited to certain dates and subject to availability.
x close window
·     Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Monday, September 28th (local hotel time). If you decide to cancel your reservation anytime between noon on Monday, September 28th and noon on Tuesday, September 29th (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Tuesday, September 29th).
·     Guarantee Policy: Reservation is guaranteed for arrival on the confirmed check-in date only. If you don't check in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
·     Your credit card is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
Your PayPal account is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
·     Pet Policy: Pets are welcome with a 100USD refundable deposit and a fee of 25USD per pet per night. Contact directly. Pet Deposit: 100.00
·     The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.

Dear Mr. [redacted]

Thank you for contacting us regarding your reservation at
the [redacted] Airport booked under Trip Number [redacted]49.
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you do not feel...

your hotel
is rated properly and want to receive a credit to use in the future.
 
We found that this hotel does meet our expectations for
the star rating selected on our website. Our competitors also rate this hotel
as
follows:
 
Orbitz.com = 3 stars
Expedia.com = 3 stars
Travelocity.com = 3 stars
Cheaptickets.com = 3 stars
 
We evaluate each participating property on many different
criteria, including cleanliness, guest satisfaction, decor, etc. We screen
participating hotels carefully and update our information constantly to ensure
that you always receive the best available hotel.
 
We are sorry to hear that you feel that this hotel does
not meet your expectations. While placing your request, you agreed to accept
any 3 or higher star hotel within the area(s) you selected. Your hotel does
have a 3 star rating.
 
All properties offered through priceline.com have been
evaluated according to the specific star level standards that we have developed
exclusively for our program and described on our website. While you may feel
that this property should have a different star rating; however, we feel the
hotel is rated properly and are unable to offer a refund back to your credit
card as requested.
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:First, I received this exact response from Priceline a day before they submitted it to Revdex.com and I already responded to them that their response was inappropriate. It is disengenous for Priceline to then submit the response to Revdex.com after I alerted them to their response being deficient.Here is the response I sent to Priceline:This response once again misses the issue entirely. I don't understand how no one that works for Priceline will admit that there is a problem with the search engine function. This was not an occasional lag. This appeared to be an intentional effort on Priceline's part to not correct a broken search engine. This instant price increase was occurring for weeks and each employee whom I contacted was not able to correct the issue. It is completely impossible and I would have to be the stupidest person ever to believe that every single time I searched that the price increased by $200 in one second when I would click to book the flight. In fact, other websites were able to accurately reflect the prices. Why wasn't Priceline? Priceline is trying to defraud their customers with this bait and switch tactic. In fact, I went directly to [redacted] Airlines website and their prices were lower that Priceline's prices. Your company clearly is just trying to rip off customers and as such I have no choice but to take my business elsewhere.
Priceline is intentionally inflating the prices after the search is completed. As I stated above, you would have to be a fool to believe that the prices change in one second. The price cannot always be $362 when I search regardless of the time and day and jump $200 when I try to book. That is impossible. If they were acting in good faith, they would admit that there is a problem with their search engine and fix it.I will never book travel through this despicable fraudulent company again.
Sincerely,
[redacted]

From: [redacted]] Sent: Tuesday, September 20, 2016 3:43 PM To: Revdex.com <[email protected]> Subject: RE: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]   Re [redacted]  I had no problem taking my...

trip, though little was done on behalf of priceline.  My complaint was based on whether my trip would be interrupted or more costly.  Since those 2 things did not occur, I will close my complaint.   Thank you, [redacted]

Revdex.com, Inc.
 
Please note that this matter refers to a [redacted].com reservation.
 
For assistance with [redacted].com reservations, please contact [redacted]
 at [redacted].com. 
 
[redacted]
CS Operations Manager
 
[redacted].com Customer...

Service Center (USA) Inc.
[redacted]
e-mail: [redacted]
U.S. Direct [redacted]
 Website: www.[redacted].com
 
 Sincerely,
[redacted]
Priceline.com

Thank you for taking the time to contact us regarding your reservation with [redacted] [redacted] for Trip Number [redacted] .   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We are sorry about the way your concern was handled. We...

appreciate your feedback and will make sure that your experience is documented. We reviewed your issue and see that you were concerned about the charges from the rental partner which is higher compared to what was displayed on your confirmation page. The total charge we displayed on your itinerary is an estimated amount. The price we display per day or per week is guaranteed. The taxes and fees may vary between the time the rental was booked and the time car was picked up. We also see that your reservation was cancelled. Your booking is payable directly at the counter, so you have not been charged.   We apologize for the inconvenience and we thank you for your time.   Sincerely, [redacted] Executive Offices

We have received the
consumer’s additional comments. According to the consumer,
he logged onto his Priceline account during the booking process in order to receive
membership points; however, upon confirmation, he was logged out of his Priceline
account and he did not receive the membership points. The customer is
requesting that Priceline add points to his Priceline account or provide him
voucher for a free trip/airfare. We carefully reviewed
our records and verified that the consumer was not logged on to his Priceline
account when he submitted his requests. Additionally, we do not offer rewards
for signing on to a profile/account when purchasing a reservation.  As long as the consumer utilizes the credit card
for a qualified purchase, the points will automatically be rewarded to the
credit card. The consumer may contact the credit card company for any further
information.  Priceline is unable to add
points to the credit card account or provide a voucher for a free trip or
airfare.
We are sorry that we are unable to assist the consumer with a refund any further
in this situation.
Sincerely, N. D’[redacted] - Executive Offices