Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because:1) I complained to the hotel several times about the parking.2) I complained about the lack of a coffee maker.3) I contacted Priceline upon check-in and Priceline refused to do anything about it.4) I do not want a coupon code as I do not trust Priceline to provide me with an accurate booking.
Sincerely,
[redacted]

We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We have reviewed your reservation and we understand that the original hotel was overbooked and was not able to accommodate your booking. We then offered for you to be relocated to...

another hotel at no cost and refunded 27.96 USD to which you have accepted. The new reservation was confirmed, however, you decided not to use it anymore. Unfortunately, the hotel did not allow any refund for the new booking since the reservation was confirmed and the hotel reserved the room for you.   As a gesture of goodwill, we have processed a full refund for your original reservation for the amount of 111.83 USD today. This will make the total refund amount to 139.79 USD. Our system will process the refund within 1 business day. Bank processing time varies and may take few days. If it isn't there after few days, we suggest you contact your bank.   Since relocation was confirmed to which you agreed, we will be unable to provide additional compensation. However, I would like to present you with a priceline.com coupon code that you can apply towards a future Express Deals hotel reservation, booked on priceline.com website or mobile app.   Coupon Code: [redacted]   The above coupon code will give you 20% discount and will expire 6/1/2018. This is a single use Express Deals hotel coupon valid on a future hotel Express Deal booking. Discount applies before taxes and fees.   We apologize for any inconvenience and we hope to have the privilege of serving your future travel needs under more pleasant circumstances.     Sincerely,   [redacted] Executive Offices

[redacted]
*Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] Airport under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I...

understand your request to cancel the reservation because you did not receive your request for a room for one adult and two children. I understand the confusion; however, the selection for the number of adults and children only applies on the regular hotel booking service where you choose the specific hotel from the List View. This means that if you have made your selections but switch to the Express Deals section from the List View, the selections no longer apply and the room defaults for 2 people, as indicated on the contract page. When you submitted the request, it indicated to us that you agree to the room occupancy indicated on the contract page of 2 people. I have sent a separate email with a copy of your contract page for your review. I apologize; however, we are truly unable to change or cancel your reservation.  We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint[redacted]
I am rejecting this response because: The Double Tree Hotel did NOT reach out to me as they told Priceline that they would. I have reached out to th[redacted]n 3 separate occasions before filing this complaint and they never returned any of my messages. I also waited on hold for 38 minutes while Priceline customer service team members tried to reach the Double Tree. I have sent 8 separate emails to Priceline, all of which they told me they were still trying to get a hold of the Double Tree. It has been two months since my stay at the Double Tree and I have been trying to get a hold of them directly and through Priceline for the entire 2 months. Priceline recommended and endorsed this hotel (I did not chose this hotel, it was chosen for me through Name Your Price), and they can not even be bothered to get in touch with a customer who spent $1,260 with them! If Priceline is going to place customers at hotels, they need to ensure the hotels will actually treat their guests properly and resolve issues in a timely manner. The next step will be filing a fraud charge with my CC if I don't hear back from Priceline/Double Tree. 
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your rental car reservation with [redacted] Rent a Car under Trip Number
[redacted].
 
We are writing to let you know that we have received your
Revdex.com complaint in our Executive Offices....

We understand that
circumstances change. If we could make an exception we would; however, the type
of reservation you purchased is non-changeable and non-refundable. When we
found a rental partner willing to accept the rate, we immediately charged your
card to secure your reservation. Our records indicate that you saved 95.55 USD
or 53.36% off of our rental partner's regular rate at the time of booking. Our
rental partner accepted the rate on the condition that your reservation would
not be changed or cancelled.
 
We understand that you are not happy with this policy,
and we really wish that we could give you the resolution that you are looking
for; however, your reservation is truly non-changeable and non-refundable.
For your reference, a copy of the contract page has been
sent in a separate email. The contract page disclosed the terms and conditions
of your reservation.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
 
Sincerely,
 
Nico T[redacted]
Executive Offices

From: [redacted] Sent: Tuesday, February 27, 2018 12:44 PM To: [redacted] Subject: Complaint ID #[redacted]   Dear Officer   The complaint had been resolved. Thanks!

Thank you for your patience while we worked to resolve your concern regarding your reservation at the [redacted] Resort And Spa, for Trip Number [redacted].   We have contacted our travel partner and it was confirmed that the hotel did allow an exception to your reservation and cancelled the...

booking with no penalties. In turn, we too have cancelled your reservation in our system.   Your refund has been processed. A full refund for 346.92 USD was processed today, June 20, 2017. The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days.   We apologize for any inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,[redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.
I am in receipt of your December 14, 2015 correspondence to me.  As requested, I am writing to inform you that the complaint I had with Priceline.com has been fully and satisfactorily resolved. Thank you for your and the Revdex.com assistance.  It made dealing with these folks a breeze. Have a Merry Christmas. [redacted]
[redacted]  [redacted] ###-###-####

Complaint: [redacted]
I am rejecting this response because:  It is simply bad business practices to gather credit card information from consumers without knowledge of a sale first. It is misleading to  act like I am securing a car rental with pricing, taxes, etc. and then require my credit card information to only then tell me my offer was not accepted. I will never agree with this practice and it should be illegal. You now have my credit card information and I can't retrieve it back. Your company is stupid and I will let everyone I know of my experience and will urge them to not patronize your company.
[redacted]

Complaint: [redacted]
I am rejecting this response because: If you read the original complaint that was made to [redacted], they approved my refund request - but stated that they were not in receipt of the tickets - nor had any control over the tickets - that was the responsibility of Priceline.  My family does not travel frequently, and only purchased these tickets for this tournamen - so a change of date would do us no good.  This is a bad business practice - and I will surely make sure all of my co-workers, friends, extended family, etc refuse to do business with Priceline.  I underatand now why people say to deal directly with the airline.  I could understand more if this request had not been with 14 days of purchase - or 69 days in advance.  My son had played AAU ball for years, and hopefully will continue to play for the next 3 years - I will do my best to ensure no one on these teams use Priceline ever again.  
Sincerely,
[redacted]

Dear Ms. [redacted]   We wanted to take this time to contact you in regards to your hotel reservation at the Extended Stay America - Boston - Burlington booked under Trip Number [redacted]   We are writing to let you know that we have received your Revdex.com concern in...

our Executive Offices. As we I understand, the hotel was overbooked and while attempting to locate another hotel you were able to find one on Hotels.com and are requesting a refund for the difference.   We are very sorry to hear about the troubles with this reservation. Hotels sometimes overbook and do not have the availability that they had previously expected. We apologize on behalf of the hotel and priceline if they failed to accommodate you.   After review of the concern we would like to refund you for the total cost that you had to pay for a new hotel. If you could please fax a copy of the hotel receipt or credit card statement showing the new hotel charge to my attention at [redacted]. Please also include your trip number on the fax so that we are able to easily determine which reservation the fax is for. Once this information is received we will submit a request to have the amount refunded back to the credit card used to make the request.   Thank you for emailing. I appreciate your patience while we continue to work to resolve your issue.   Sincerely,   [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will, however, suggest that the company train their employees (especially management) to handle situations similar to this in a more professional manner. It is never okay to make a customer feel unwanted or dispensable.
Sincerely,
[redacted]

I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. We are sorry that we are unable to assist the consumer any
further in this situation.
 
Sincerely,
[redacted]
priceline.com

Dear Mr. [redacted],
 
Thank you for taking the time to contact us regarding
your reservation
at the [redacted] for Trip Number
[redacted].
 
We are writing to let you know that we received your
RevDex.com concern in our Executive...

Offices. We understand
that you were
unaware that you booked another reservation at the [redacted] for check-in on July 5, 2015.
 
We have carefully reviewed your records and found that
you went on our
website and viewed the confirmation of your reservation
several times
after booking, on June 22, 2015. On July 2, 2015 at
05:10:58 a.m., we
sent you an email reminder of your booking.
 
Under normal circumstances, your reservation can no
longer be refunded
after the check-in date. We have reached out to our hotel
partner and
they allowed us to process a refund for this unused
reservation. A full
refund for $118.64 was processed today, July 31, 2015.
The refund will
be processed through our system within one business day.
It is your bank
that will post the refund to your account. Bank
processing time varies,
so please check with them if you do not see the refund in
your account
within a few business days.
 
We hope you find this information helpful and thank you
for giving us
the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

The consumer selected Priceline’s Name Your Own Price service for the
purchase of a hotel room reservation in the area labeled [redacted], MI, and
states that she did not receive confirmation for a
property viewed in a previous search on Priceline’s Published Price...

service.
 
 The consumer states:
 
“I reserved a room using
Priceline's "Name Your Own Price" tool. The hotel chain at which
Priceline reserved a room for me was not listed as one of the potential hotels
on the screen before I placed a bid.”
 
Priceline
does not guarantee or imply that the selected Name Your Own Price property will
be a hotel viewed in a previous hotel search on priceline.com.
 
On
each consumers’ contract page (including the contract page in question), we
clearly and conspicuously place the following disclosure regarding this matter
labeled under Important Information.
 
Important
Information
 
·       
The hotel that is selected may or may not be one
that you have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this Name Your Own Price request.
Priceline will immediately charge your credit card the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed.
 
Consumers
who wish to stay in a particular property/location, have the option to select
from our Published Price service  where
consumers see a list of competitive prices across a wide range of hotels and
can choose his/her exact price, location 
and hotel.
Additionally, when the consumer submitted
the request and made an agreement with Priceline to purchase the reservation,
Priceline committed payment to the travel supplier based on that agreement. Our
record indicates that the consumer chose to dispute the transaction with the
credit card issuing bank. Once the consumer
initiates a credit card dispute with the intent not to pay for an authorized
purchase, and the bank withdraws the funds from Priceline outside the terms of
this agreement, and the reservation is cancelled.
This reservation remains subject to the policy
agreed upon booking, and we cannot issue any refund even if the reservation is not
used. Therefore, this is not fraud or deception as alleged, and the consumer is
responsible for payment in accordance with the terms and conditions of the
selected purchase.
Attached
hereto, is a copy of the consumer’s initialed contract page authorizing the non-refundable
terms and conditions of the selected purchase.
Thank you for the opportunity to
clarify.
Sincerely,
[redacted]
priceine.com

We have requested [redacted] to provide the name of the manager who offered the cancellation/refund of the unused reservation.

Complaint: [redacted]
I am rejecting this response because:Your...

Priceline.com website states: Children All children are welcome. FREE!  Up to two children under 18 years stay free of charge when using existing beds.Up to two older children or adults are charged USD 6 per night when using existing beds. There is no capacity for extra beds in the room.  According to your own website 2 children can stay in the room using EXISTING BEDS!  There was only one bed per room.  Are 4 people supposed to fit on a full size bed?  Also you guarantee you have the lowest price.  I was (accidentally) charged by the hotel I stayed at and it was significantly lower than what I paid through priceline.com.  I am NOT happy, nor was I when I contacted customer service who did not help me either.
Sincerely,
[redacted]

Subject Line: Revdex.com Issue / [redacted]
Email to the customer: Fri May 22, 2015 20:46:40 PM ET
Dear Ms[redacted]
Thank you for taking the time to contact us regarding your
reservation at the [redacted] for Trip [redacted].
 We are writing to let you know that...

we received your RevDex.com concern in our Executive Offices. We understand that you found
a lower room rate on Hotwire's website and would like to receive a refund in
accordance with our Best Price Guarantee Policy.
 We are sorry; however, in accordance with our Best Price
Guarantee policy,the lower price rate you found cannot be used as basis. As
stated on our website, to qualify, it has to be the same hotel, check-in and
check-out dates, number of rooms, room type including bedding and view
selection. With the type of booking you found in Hotwire, there is a
possibility that you will receive a different hotel.
 We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 Sincerely,
 [redacted]Executive Offices

I am in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond.
 
The
consumer selected Priceline's Name Your Own Price service for a 2-Star hotel in the [redacted] [redacted]...

[redacted] area and received
accommodations at the [redacted], located
at [redacted] [redacted]
 
We are sorry that the consumer is not
satisfied with the location of his/her accommodations at the [redacted]. We have confirmed that the [redacted] is clearly located in the shaded area
of the mapping guidelines for the area labeled Vancouver
Mall area. Consumers who prefer to stay in
a particular location or particular property have the option to visit our
Published Price service, and choose his/her preferred hotel and location from a
list of competitive prices across a wide range of hotels.
We are sorry that the consumer’s selected purchase is non-refundable and
non-changeable, and we are unable to assist with a refund. We hope you find
this information helpful and appreciate the opportunity to clarify.
Sincerely,
[redacted]
priceline.com
 
 
This
checkout page for trip number 28094087349 was submitted on 2015-06-20 19:22:19



Please Review Your
Request















































2 Star Moderate Hotel




















Which hotel will I get?

Check-In Date:

Saturday, June 20,
2015

Check-Out Date:

Sunday, June 21,
2015

Region

[redacted], OR

City Areas:

Downtown [redacted] City Center / South Waterfront
District
Vancouver Mall

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

Daniel Wilson

Number of Rooms:

1

Guaranteed Amenities:

Free Internet

Number of Nights:

1













 























Offer Price Per Room, Per Night:

US$ 95.00

Travel
Insurance:


US$
5.00






Subtotal:

US$ 95.00

Taxes and Service Fees:

US$ 20.29

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 115.29

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired













Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD5.00 per room per night. Details.





*Prices are in US dollars.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the
total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.




Initial Here:

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.