Stahl Construction Company

Subject Line: Revdex.com Issue / [redacted]
Email to the customer: Fri May 22, 2015 20:46:40 PM ET
Dear Ms[redacted]
Thank you for taking the time to contact us regarding your
reservation at the [redacted] for Trip [redacted].
 We are writing to let you know that...

we received your RevDex.com concern in our Executive Offices. We understand that you found
a lower room rate on Hotwire's website and would like to receive a refund in
accordance with our Best Price Guarantee Policy.
 We are sorry; however, in accordance with our Best Price
Guarantee policy,the lower price rate you found cannot be used as basis. As
stated on our website, to qualify, it has to be the same hotel, check-in and
check-out dates, number of rooms, room type including bedding and view
selection. With the type of booking you found in Hotwire, there is a
possibility that you will receive a different hotel.
 We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 Sincerely,
 [redacted]Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your rental car reservation with [redacted] for Trip Number [redacted]
 
I am writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices.
 
We understand that you have issues with this rental car
reservation.
 
We have contacted [redacted] Corporation on your behalf and
verified that as a one-time exception, they have refunded your Visa card for
$33.30.
Depending on your billing cycles, you can expect this
refund on one of your next two billing statements. In addition, they have also
advised that for future reservations, kindly give the location a few minutes
for the confirmed vehicle class to make ready.
 
I hope you find my reply helpful and we thank you for
your time.
 
Sincerely,
 
Jenn H[redacted]
Executive Offices

Our record indicates that the reservation was cancelled and a refund was issued.

Thank you for your patience while we worked to resolve your concern regarding your reservation at the [redacted] Resort And Spa, for Trip Number [redacted].   We have contacted our travel partner and it was confirmed that the hotel did allow an exception to your reservation and cancelled the...

booking with no penalties. In turn, we too have cancelled your reservation in our system.   Your refund has been processed. A full refund for 346.92 USD was processed today, June 20, 2017. The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days.   We apologize for any inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,[redacted] Executive Offices

I have
received the consumer’s additional comments.  As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately, there is nothing we can add to what
has already been stated in our previous correspondence. Express Deals hotels
are not disclosed prior to purchase. With Name Your Own Price and Express Deals
purchases, the hotel name will be revealed after purchase. We are sorry that we are unable to
assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
Executive
Offices

Dear Mr. [redacted],
 
We are contacting you today regarding your rental car
reservation with [redacted] Corporation for Trip Number [redacted]. 
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand...

that you
found a lower rate for your reservation. In order to claim for Best Price
Guarantee, the lower price, including taxes and fees, must be available to the
general public for booking on a website in the same currency, using the same
form of payment and from the same point of sale as your original reservation
when you call us. The lower price must be an exact match to the itinerary
booked on priceline.com. For rental car reservations, it must be with the same
rental car company, car type, rental location, pick-up and drop-off dates and
times.
 
We reviewed the lower rate from [redacted].com; however, we
are unable to confirm the rental partner prior to purchase. For this reason, we
are unable to process a refund for the difference.
 
We apologize for the inconvenience and thank you for your
time. 
 
Sincerely,
 
[redacted]
Executive Offices

I understand that you are not satisfied with the resolution we have provided. We thoroughly reviewed your reservation to make sure we have not overlooked anything that will provide a different resolution. Your reservation is restricted and we are unable to offer any refund. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]nd find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted]
 
We are contacting you today regarding your reservation at
the [redacted] for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
would like to...

claim for our Best Price Guarantee. In order to be eligible for a
refund of the difference, the lower price, including taxes and fees, must be
available to the general public for booking on a website in the same currency,
using the same form of payment and from the same point of sale as your original
reservation when you contact us. The lower price must be an exact match to the
itinerary booked on priceline.com, including offering a comparable cancellation
policy. 
 
We understand that you found a lower rate from our
Express Deals reservation. However, for this type of reservation, the hotel
name will be revealed after purchase. We do provide examples of similar hotels
in the area but it may or may not be the Express Deal hotel. Should you find a
lower rate for your reservation for the same hotel, check-in and check-out
dates, number of rooms, room type including bedding and view selection,
contact us and tell us where you saw the lower price. With Express Deals? or
Name Your Own Price? you have up until midnight the day before you travel to
contact us to claim for our Best Price Guarantee.
 
In addition, we sent you an email with the details of our
Best Price Guarantee policy for reference.
 
We apologize for the inconvenience and hope you found
this information helpful.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

We are in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
According to
the consumer, priceline confirmed the wrong type rental vehicle. Please note
that the consumer, and not priceline, selects the car...

type.
 
All Name Your Own Price ®
purchases cannot be accepted for processing
unless the customer initials certain terms and conditions relating to the
purchase, this includes all purchase details, including the car type selected by the consumer. The
consumer was offered the option to cancel the non refundable reservation with a
one day rental fee cancelation charge and accepted this option.
 
Consumers
are our number one priority, and we work hard to make the consumer’s experience
with us a positive one. Although we empathize with the consumer’s situation, we
apologize for any inconvenience, and regret being unable to refund the rental
car cancel fee.
Sincerely,
[redacted]
Priceline.com
 
This checkout
page for trip number [redacted] was submitted on 2015-06-26 15:39:52









[redacted]  
[redacted] * 





















·       


4
·       


2
·       


AUTO
·       


AC
Unlimited Mileage
Economy Car with Unlimited Mileage




Pick Up/Drop Off: [redacted]
Pick-up Date & Time:
Saturday, July 11, 2015, 11:00 AM
Drop-off Date & Time: Thursday,
July 16, 2015, 11:00 AM
Driver Info: [redacted], Age: 25 and over
Rental Car Company:


Total Charges
5 Days at: $78 /day



Total:$450.65



[redacted]
Total Rental Days:5
Subtotal:$390
Taxes and Fees: (details)$60.65
Total
Charges: $450.65
Best Price Guaranteed
Prices are in US dollars.


Traveling with a
child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child seat options below. These
requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

0
Infant Child Seat
For infants less than one year and under 20 lbs

0
Toddler Child Seat

Forward facing for children weighing 20-40 pounds up to 40 inches in height

0
Booster Seat
For children weighing 40 to 80 lbs

Flight
Information (optional)
 
This will be used by the rental car company
to monitor flight delays.










What Airline are you Flying?

Your Flight Number:


-- choose --



Don't Forget Collision Damage Coverage!
Collision Damage Coverage will
be offered immediately after purchase. Be sure to add coverage to enjoy these
valuable benefits:
·       
Provides Primary Coverage
·       
Includes cost of repairs
·       
Cancel with 100% refund
Important
Information
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
If your offer is accepted, we will immediately
lock in your reservation and charge your form of payment. If your offer is
not accepted, you will not be charged.
·       
Additional charges may apply at the counter if
you pick up or drop off the car at a different date, time, or location than
you requested for your reservation.
·       
Your offer price does not include vehicle
liability, collision or personal accident coverage for your rental car. You
should determine if you have insurance coverage prior to pick-up.
·       
The rental partner will charge the driver at
the rental counter for optional items you add to your reservation, including
any child seats or special requests.
·       
Only the driver will be able to pick up the
rental car at the counter and must present a valid driver's license in
his/her name. An additional driver can be added at the counter for a fee
payable directly to the rental car company.
·       
The driver will be required to present a valid
credit or debit card in his/her name for the refundable security deposit.
·       
The amount for the refundable security deposit
required at the rental counter depends upon the car type, rental period, and
optional items. Pre-paid cards or cash will not be accepted for the security
deposit. If the driver provides a credit card for the security deposit, the
security deposit will be released back onto the card once the vehicle is
returned. If the driver provides a debit card for the security deposit, proof
of round trip airline travel may be required and any funds used for the
deposit cannot be accessed until after the car is returned.

Initial Here:

I have read,
accept and agree to abide by priceline.com's terms
and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because: This is absurd, I could not sleep for two nights at all .. I have videos of the dripping Tap
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your rental car reservation with [redacted] Rent a Car under Trip Number
[redacted].
 
We are writing to let you know that we have received your
Revdex.com complaint in our Executive Offices....

We understand that
circumstances change. If we could make an exception we would; however, the type
of reservation you purchased is non-changeable and non-refundable. When we
found a rental partner willing to accept the rate, we immediately charged your
card to secure your reservation. Our records indicate that you saved 95.55 USD
or 53.36% off of our rental partner's regular rate at the time of booking. Our
rental partner accepted the rate on the condition that your reservation would
not be changed or cancelled.
 
We understand that you are not happy with this policy,
and we really wish that we could give you the resolution that you are looking
for; however, your reservation is truly non-changeable and non-refundable.
For your reference, a copy of the contract page has been
sent in a separate email. The contract page disclosed the terms and conditions
of your reservation.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
 
Sincerely,
 
Nico T[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.
I am in receipt of your December 14, 2015 correspondence to me.  As requested, I am writing to inform you that the complaint I had with Priceline.com has been fully and satisfactorily resolved. Thank you for your and the Revdex.com assistance.  It made dealing with these folks a breeze. Have a Merry Christmas. [redacted]
[redacted]  [redacted] ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  It is simply bad business practices to gather credit card information from consumers without knowledge of a sale first. It is misleading to  act like I am securing a car rental with pricing, taxes, etc. and then require my credit card information to only then tell me my offer was not accepted. I will never agree with this practice and it should be illegal. You now have my credit card information and I can't retrieve it back. Your company is stupid and I will let everyone I know of my experience and will urge them to not patronize your company.
[redacted]

Complaint: [redacted]
I am rejecting this response because: I find it hard to believe that the company is refusing to accept the fact that this reservation was made in error via their website,I made the reservation while I was in [redacted] and booked one for the 8th then all of a sudden this one appears and charges my card and the fact that they are claiming that it was reviewed was because I couldnt believe that this had just happened.the bigger picture is that they are over looking is that their website may have an issue where it is generating multiple reservations in which people are been over charged without the ability to cancel. so I find it unreasonable that they are saying that they cannot cancel this reservation as I have worked for the 3rd largest telecommunication company in america for 4 years and no matter what there was always a way the system could be cancelled. I feel like they are choosing to just ignore this matter and have no problem double charging customers.As I stated on the phone call with their customer service reps that I made the reservation for the 8th and I got 2 emails one for my confirmation for the 8th then another for the 22nd.why would I make a reservation for a date that I wouldnt be in the area.
Sincerely,
[redacted]

Dear Ms. [redacted],
 
We are contacting you today regarding your reservation at
the [redacted] Nashville for Trip Number [redacted]49 .
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand...

your
concern about the location of your confirmed hotel. We reviewed your request in
our system and verified that the confirmed hotel is within the designated area
that was selected during the request process. The properties in the disclosed
price listings can be different than those in Name Your Own Price and Express
Deals reservation selections.  Based on
the number of hotels that participate in a program, Priceline may assign a number
of hotels to one area. In this case, Priceline indicated Millennium Maxwell
House Nashville in the [redacted] Area on the listings page, but Downtown
Nashville - [redacted] Area in the Express Deals page.
 
The reservation you purchased is restricted. We are sorry
but we are unable to change or cancel the reservation.
 
We apologize for the inconvenience and hope you found
this information helpful.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

I am writing you today regarding your hotel reservation at the [redacted]e under Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand that you were advised upon arriving at the hotel...

that they did not show a record of your reservation and they charged you again for $49.20 despite paying in advance through priceline.   Please accept our apology for any inconvenience this has caused. We will work with the the [redacted] to ensure they update their reservations system regularly to avoid future occurrence. We have also processed a full refund of our charge for $55.12 which may post within a few days to the form of payment you used to book the reservation.   I hope you have a wonderful day.   Sincerely,   [redacted] Executive Offices

Thank you for taking the time to share your recent priceline.com experiences with us in reference to your Rental Car Request Number [redacted]. We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you requested that we...

honor the rate you tried booking on our website. We apologize that we were unable to book your reservation for the rate you're trying to get. As stated on our website, prices are not guaranteed until purchase is completed. You have not been charged for your request.  Our booking system is linked to our travel partners' booking system, just as any other Internet travel service or travel agency. Regrettably, there are occasional time lags, which impact true reservation availability. What this means is that listed reservations may not actually be available because they have not refreshed their reservation system database at the time we access it. This time lag is common throughout the travel industry and is not unique to us. While it is rare that this happens, it appears that due to changing inventory the reservation we offered was no longer available at the time we attempted to book it. We are sorry that we cannot provide you the answer you wanted and thank you for your time. Sincerely, [redacted]Executive Officese...

Our fraud department has attempted to contact you and left two voicemail. Although we empathize with your situation, we are truly unable to assist you further in this matter. We are sorry we did not provide you the answer that you are looking for and we thank you for your time.Sincerely,Executive Offices