Stahl Construction Company

Dear [redacted]
 
We are contacting you today regarding your reservation
for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
would like to unsubscribe from the...

promotion emails. The promotion emails sent
to customer usually have the unsubscribe link or button at the bottom of the
email. Your email address has been submitted to be unsubscribed.
Please allow up to 72 hours for the change to the
process.?
 
We appreciate your feedback and for taking the time to
send us your comments, as we are always looking for ways to improve our
service. This has been forwarded this to the appropriate group for review.
 
We apologize for the inconvenience and hope you found
this information helpful.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have received the consumer’s additional
comments. As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion.
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence.
It is clearly the consumer’s responsibility to
meet entry requirements. Priceline discloses the following:
       
For
information about passport requirements, please visit the [redacted] website.
[redacted]
What is the 6 Months Validity Rule?
The Six Months Validity Rule is
imposed by foreign countries, and not by the United States. It simply means
that your passport should be valid for more than six months before you would be
allowed to enter a foreign destination. This rule is imposed by some of the
countries we have listed below.
Please note that the passenger was denied
boarding by the airline, and not Priceline, due to a passport, which would
expire within 6 months from departure.  We are unable to assist the consumer any
further in this matter and suggest that the Bureau/Consumer contact the airline
directly for any further assistance or questions related to this matter.
Sincerely,
[redacted]Priceline.com

Complaint: [redacted]
I am rejecting this response because: I do not agree. I've read other similar complaints about this from other customers.  In addition in exploring the area around the hotel and in reading reviews we have learned the area the hotel is in is not the safest.  We will be appealing with our credit card company.  
[redacted]
Sincerely,
[redacted]

RevDex.com, Inc.
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond. Priceline is
sorry that the consumer is not satisfied with the flight times/itinerary received.
At priceline.com
you have...

options!
You can select a
specific itinerary and flight time. Just select the flights that meet your
needs after entering your desired airports and travel dates.  Or, you can allow us to assign an itinerary
for you. Enter your desired airports and travel dates, agree on a few
parameters, including departure time and your exact flights and times will be
shown to you once your purchase is complete.
In this case, the consumer selected Priceline’s Name Your
Own Price® service for greater savings, and agreed to travel during
off-peak hours for this trip. Your trip may start anytime
, from 5am on your travel dates to as late as 2am the next day, and may arrive
anytime on the day after departure.
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the terms
and conditions of the consumer’s selected purchase.
 







We appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
This contract
for request number [redacted] was originally initialled on Mon Apr 6 21:18:48
EDT 2015
Your Trip Summary


















We Recommend Trip Protection
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$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.




























Airfare Details

Depart:
Sat, May 2, 2015

Return:
Mon, May 4, 2015

Departing Airport:
[redacted]

Arrival Airport:
[redacted]

Flight
Times:
You may be required to travel during
off-peak hours for this trip. Your trip may start anytime
, from 5am on your travel dates to as late as 2am the next day, and may
arrive anytime on the day after departure.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Tickets

Passengers:
[redacted]
[redacted]

Aircraft:
Jet aircraft

Summary of Charges































Airline Ticket Offer
Price:

$450.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$55.00 per ticket

Airline Ticket Trip
Protection:

Declined+ Add now Recommended!

Number of Tickets:

2

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$1,010.00

Total Trip Cost:
(All prices are in US dollars)

$1,010.00

Baggage fees
are not included in your trip cost.

Important Information


























•

Your airline tickets
are non-refundable, non-transferable and non-changeable.

•

Your tickets will be
round-trip, coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available. If
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservation. If any part of the ticket is
unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.



 





[redacted]
** 



I have read, accept and agree to abide by
Priceline.com's terms and
conditions and privacy policy.

Complaint: [redacted]I am rejecting this response because:
1. During the time of dispute, Priceline refunded what they termed a 'non-refundable' payment.
2. Priceline then cancelled the flight reservation that they termed  'non-cancellable'.
3. Priceline denied the dispute and re charged my card for the entire payment of $707.50
4.  Priceline made a contractual agreement with me.  When I refuted it with my [redacted] company, Priceline (not the bank) cancelled it, then recharged the entire amount and did not provide the service they were committed to providing. 
5. The Bank for my [redacted] company does not owe this money.  The money was received and deposited by Priceline.
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted].      If I where to walk up to your corporate office and steal 67.96$ I be put in jail.      Priceline is doing the same thing because I never got anything in return. This is unconstitutional I will attack priceline with every law in the book, it is straight out theft !

Dear [redacted]
 
Thank you for taking the time to contact us regarding the
rental car portion of your vacation package reservation with [redacted] Rent a Car
under Trip Number [redacted].
I am writing to let you know that we have received your
Revdex.com complaint...

in our Executive Offices. We apologize for any
inconvenience you encountered with [redacted] Rent a Car. When your reserved car
class is not available, the rental car company is supposed to provide you with
the next highest available car class at no charge.
Since the rental car company was not able to accommodate
you, your rental car reservation was cancelled for a full refund of 87.63 USD.
As what you have been previously advised, we are unable to breakdown the
charges or provide an itemized receipt for each travel component of your package
reservation because we combine special prices together for each component that
you purchased into one discounted rate. This discounted rate would not be
available if you purchased the travel components separately. The total amount
of your package is presented to you prior to purchase on your contract page and
is visible on your confirmed itinerary.
I understand you rented another vehicle and had to pay
more for your new rental. I am more than happy to check if a reimbursement of
the difference between our rate and the rate the new rental car company charged
can be issued. In order to be eligible for the refund of the difference, your
new rental must be for the exact same car class as the original reservation and
for the same number of rental days. Please fax a copy of your rental receipt to
us at ###-###-####, or you may reply to this email and attach your rental
receipt in PDF or JPG form. With your receipt you must also include your name,
trip number ([redacted]), and a description of the issue. We will review your
receipt and contact you within a few business days with a resolution.
We look forward to hear from you.
Sincerely,
Nico T[redacted]
Executive Offices

Our records indicate that a representative contacted the consumer to address this inquiry and the reservation was honored.  We apologize for the inconvenience and
advised that the consumer's feedback has been documented into our system.

We are in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
According to
the consumer, he/she intended to book a reservation from July 2nd
 to July 5th  and received confirmation for July 3rd
 to 5th....

The consumer states that Priceline was
unable to change or, cancel the reservation for a full refund.
 
Please note
that the consumer selects his/her travel dates for a Name Your Own Price
purchase. Once the consumer provides
all the details of his/her trip on our web site, we summarize the consumer’s
request, including the dates selected, on what we refer to as the Contract
Page, (attached). The consumer is then asked to review the details/summary of
the trip and initial the box at the end of the summary to authorize the terms
and conditions of the purchase, and confirm that the travel details provided
are accurate. If the consumer’s offer summary shows a mistake, the consumer can
go back and change it before he/she clicks "Buy Now."
 
Attached hereto is a copy of the
consumer’s initialed contract page agreeing to the non-refundable and non-changeable
terms and conditions of the purchase as well as a Friday, July 3rd
departure and Sunday July 5th return date.


















Depart:
Fri, July 3, 2015

Return:
Sun, July 5, 2015
 
Our
ability to cancel, change or refund the reservation is governed by contractual
agreements with our travel partners, which state that the consumer’s selected
reservation is non-changeable and non-refundable.  We are sorry that the consumer’s selected
purchase is non-refundable and we are unable to assist the consumer with a
change or refund.
I hope you find this information helpful and appreciate the
opportunity to clarify this matter.
Sincerely,
[redacted]
Priceline.com
 
This contract for request number [redacted] was originally initialled on Sun Jun
28 12:35:20 EDT 2015
Your Trip Summary


















We Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.






























Airfare Details

Depart:
Fri, July 3, 2015

Return:
Sun, July 5, 2015

Departing Airport:
[redacted]
[redacted]

Arrival Airport:
[redacted]
[redacted]
or
[redacted]
[redacted]

Flight Times:
The [redacted] will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Ticket

Passengers:
[redacted]

Aircraft:
Jet aircraft


We Recommend Trip Protection
Life is uncertain...plan
for the unexpected.
Get the following protection up to the limits listed below and much more.
Hide Details >
100% Trip Cancellation
and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other
specified events.
$500 Baggage and
Personal Effects reimburses for lost personal effects as well as checked
baggage throughout your trip.
$50,000 Emergency
Evacuation coverage pays for the cost of medical transportation to the nearest
medical facility and/or to your home in the event a serious medical situation
requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel
Accident Protection
24/7 Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services.


Yes! I'd like to purchase Trip Protection for
$17.00 per person.View terms & conditions


No, thanks. I prefer to decline Trip
Protection.
Summary of Charges



























Airline Ticket Offer
Price:

$150.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$43.40 per ticket

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$193.40

Total Trip Cost:
(All prices are in US dollars)

$193.40

Baggage fees
are not included in your trip cost.

Important
Information


























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available. If
you do not take your outbound flight, the [redacted] will automatically
cancel the remainder of your reservation. If any part
of the ticket is unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.



 





[redacted]
** 



I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because:  it is false.  I had received this same response directly so I contacted priceline to pay with another source and they said I could not.  I followed up with the representative signing this response as well but she did not reply.  I have copies of the emails and chat transcript that I can forward.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:. As we were not able to resovle this issue prior to this date we have adjusted to the new flight times.  By cancelling these tickets 24 hrs before our scheduled flight.  Would be financially impacting us to get flights for the same day.  Please do not cancel these tickets, as that would only make this worse at this time.
Sincerely,
[redacted]

We are writing to let you know that we have received your BetterBusiness Bureau concern in our Executive Offices. As we understand, youwere unable to use the reservation because your grandfather was admittedto [redacted] We are sorry to hear what happened, we hope that he will getbetter soon.We...

checked our records and verified that you contact us after yourscheduled pick- up. We stated during the booking process that yourreservation is non-refundable, non-transferable and non-changeable evenif the reservation is not used. This information was provided on yourcontract page prior to booking. We apologize however, we are unable toprocess a refund for your reservation.We apologize for the inconvenience and thank you for your time.Sincerely,Executive Offices

Complaint: [redacted]
I am rejecting this response because:The solution offered by Priceline is completely unacceptable for several reasons. First, it misstates the facts. Upon first arriving at the hotel, I informed the hotel staff that same night about my unhappiness with the condition of the room and hotel.  The hotel staff indicated that the hotel was fully booked and no accommodations could be provided.  As such, Priceline’s statement that I never raised any concerns is patently false. Next, this argument also misses the mark.  My complaint is not against the hotel but rather against Priceline.  It is Priceline that falsely advertised this hotel as a four stars and having certain amenities.  It is because of Priceline’s false and misleading advertisement that I booked my stay.  It is through Priceline that I prepaid for my stay, not the hotel.  As such, it is beside the point as to whether or not the hotel is providing any type of compensation.  My complaint is against Priceline and its unfair and misleading practice.  Had I known the state of the hotel and that this hotel was subpar, I would have never booked my stay there. Further, the amount offered is wholly insufficient to place rectify the situation.  We went to that hotel to celebrate my birthday.  Because of the state of the hotel, my husband and I were unable to enjoy out time there.  A mere $123 will not undo the wrong that we have endured.  As such, my demand remains a reasonable one: to render a complete refund given what took place. Finally, I am acutely aware that practices such as those committed by Priceline have significant legal consequences under [redacted] [redacted] [redacted] However, I am providing Priceline with the opportunity to remedy this situation informally, through this complaint. I look forward to hearing from you.
Sincerely,
[redacted]

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.    We are sorry that we are unable to assist the consumer any further in this situation, and no further refund is due.
 
Sincerely,
N. D[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:  Priceline is shirking their responsibility to acknowledge THEY assigned the hotel 3 stars, not the 2 or 2.5 it deserves based on not meeting the description on their website for an "upscale hotel..." as outlined in my first message.  Per my initial complaint, this issue isn't the hotel's fault; it's Priceline's and they should refund me, not the hotel.  The [redacted] Inn is rated lower than 3 stars by at least several other similarly well-respected travel agencies online (i.e. [redacted] and trip advisor) and Priceline should acknowledge they have erred in ranking this hotel too high, thereby falsely advertising it to consumers like me, who would not have otherwise stayed there, even for a lower rate.   Additionally, Priceline should change this rating so as to not deceive other consumers into paying a 3-star rate for a below quality hotel.   Finally, I understand what Priceline is saying about them getting a lower rate but if I am shown a lower available rate at check-in and they have a 100% and 200% price guarantee, they should abide by it.   For either reason:  Falsely advertising a 2 or 2.5 star hotel and locking me into a stay there when I wanted a 3-star hotel and continuing to dupe customers with an inappropriately high rating OR abiding by their price guarantee, I should receive at least a full refund.  On top of all this, their customer service has wasted a few hours of my time forcing me to file a complaint here to be listened to since your offshore call centers and email replies don't accept responsibility for any of this.  NOT good customer service.
Sincerely,
Joshua H Ehrenfried

Revdex.com, Inc.
 
We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. According to the consumer, priceline did
not disclose prior to purchase that the hotel would charge the credit card
directly for room and tax. Attached hereto is a copy of the consumer’s contract
page disclosing the following payment information:
·       
Your credit card will be used to guarantee the
reservation. The hotel will charge you directly for room and tax. No Deposit
Will Be Charged. The hotel
reserves the right to authorize your credit card prior to check-in.
Additionally, the consumer states that he/she expected to pay $117 for
the room however was charged $160 by the hotel. We have contacted the hotel and
were advised that there were more than 2 adults in the room, and therefore
charged accordingly for the extra guest(s). The contract page discloses that the hotel will determine the final total.
We are sorry that we are unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-02-23 20:19:48






 
[redacted]
[redacted]
[redacted]
 
[redacted]
Freebies:
Hotel Freebies:
Smart Deal — Free
breakfast and free internet in room


Check-In: Mon, Feb 23, 2015
Check-Out: Wed, Feb 25, 2015
Room Type: Queen Room with Two Queen Beds ~ Non~Smoking

- Booked for double
occupancy
Non Refundable
 
Cancellation Policy

If cancelled up to 1 day before the date of arrival, no fee will be charged.
If cancelled later or in case of no-show, 100 percent of the first night will
be charged.



Reservation Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.








Room 1

First Name:

Last Name:

Use
this name for all rooms

Summary of Charges



For many of our hotels, you're able to pay the
hotel directly at the time of your stay rather than up-front at the time of
[redacted]. This new flexible feature is available at the hotel you have chosen.
x close
"Pay
When You Stay SM" room
This is a "Pay
When You Stay" room. The
hotel will bill you the amount shown below at the time of your hotel stay.

































Room Cost: (details)
avg. per room, per night

$50.99

Rooms:

1

Nights:

2

Room Subtotal:

$101.98

Taxes:

$15.30

You Pay today:

$0

Total Charges:

$117.28

Payment will be made in local
currency at the hotel.
Prices are in U.S. dollars.
The hotel will determine the final total.

Mandatory
fee of is collected at the hotel.
 

I agree to the [redacted] Conditions, Terms and
Conditions and Privacy Policy by [redacted] this room.
Important Information
·     
Room Description: Queen Room With Two Queen Beds - Non-Smoking - Room Includes
Cable Tv And Tea- And Coffee-Making Facilities.
·     
Rate Description: Special Rate
·     
Hotel Freebies Details:
Smart Deal —
— Promotion Details — Negotiated Specials may be
limited to certain dates and subject to availability.
Free breakfast and free internet in room
Promotion Details
Negotiated Specials may be limited to certain dates and subject
to availability.
x close window
·     
Cancel Policy: If cancelled up to 1 day before the date of arrival, no fee
will be charged. If cancelled later or in case of no-show, 100 percent of the
first night will be charged.
·     
Additional Information About the Room You Selected: WiFi is available in all areas and is free
of charge. Pets are allowed. Charges may be applicable. Free public parking
is possible on site (reservation is not needed).
·     
Important Information From The Hotel: You must show a valid photo ID and credit
card upon check-in. Guests are required to show a photo identification and
credit card upon check-in. Please note that all Special
Requests are subject to availability and additional charges may apply.

·      All rooms are booked
for double occupancy (i.e. 2 adults) and
accommodations for more than two adults are not guaranteed. All children are
welcome. All children under 18 years stay free of charge when using existing
beds. All children under 4 years stay free of charge for children's cots/cribs.
The maximum number of extra beds/children's cots permitted in a room is 1.
·      Your credit card will
be used to guarantee the reservation. The hotel will charge you directly for
room and tax. No Deposit Will Be Charged. The hotel reserves the right to
authorize your credit card prior to check-in.
·     
If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the hotel reserves the
right to cancel your reservation and may charge you a penalty.
·     
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.

We are contacting you today regarding your rental car
reservation with [redacted] Corporation for Trip Number [redacted]. 
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
have some...

concerns about upgrading your car. We reviewed your reservation and
verified that the information regarding the reservation being non-changeable
was disclosed prior to booking. We stated under the important information that
rental cars are non-refundable, non-transferable and non-changeable even if the
reservation is not used.
Also, our records show 3 calls on June 20 but none were connected
to an agent. We do apologize for any length of time you may have spent on the
phone waiting for an agent to take your call. 
 
The reservation you purchased is restricted. If upgrades
are available for your rental car they will be offered on our website in the
section where you view your itinerary. You can also request an upgrade from the
rental company directly at pick-up. If upgrade options are available at the
counter, you may be charged an additional fee directly by the rental car
company. We are sorry but we are unable to process a refund for your
reservation. 
 
We know you expect a different answer; however, there are
no other options that we can offer because of the restrictions.
 
Sincerely,                                   ...⇄ />              
 
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:Lucky for me, [redacted] did the right thing and provided me with the refund for the upgrade fee that we never were informed of verbally, and it was slipped in unbeknownst to us at the counter prior to signing a rental agreement.I do not plan on ever doing business with Priceline again. Your price negotiator is a joke - it holds no water when you actually need it to work in your favor. This is sad to me because I have always enjoyed Priceline and the deals I was able to obtain in the past. I plan to warn those I know to be wary, since this is the first time I've had an issue and Priceline was completely useless as a broker and customer service agent. I realize I'm one fish in a very big pond, and that this probably won't matter much to the corporate executives. However, as I told [redacted] what is sad is that I see companies like [redacted] thriving and it is because I KNOW if I have an issue with one of their products, they will resolve it - no questions asked. Therefore, I am very loyal to them. The same applies with other companies I routinely shop from. How many hours of everybody's time went into resolving this little complaint? [redacted] Priceline, mine and my husband. So ridiculous - we could have all saved each other a lot of pain and hardship and truthfully a broken seller/buyer relationship now.After this transaction I don't see any value in Priceline's service. They aren't there when you need them. And yes, we signed the rental agreement. You have made it clear that is really all you will hear with respect to this rental car discrepancy. I understand you need to protect your bottom line and worry about precedent, but again, as I told [redacted] - at what point does your customer service team ask themselves, "Wow. This customer is really not letting go of this issue, perhaps they are telling the truth?" Did I every have any disputes with all of the other transactions I've conducted with Priceline in the past? Did my husband? Nope.We are honest people, as I indicated before, if we EVER had agreed to the charges I would not be disputing this. The upgrade was slipped into our agreement without our consent or knowledge period. And suddenly we were charged twice what we were expecting and we are supposed to be content knowing simply because we signed the rental agreement. I will be thoroughly reviewing my rental agreements in the future, holding up the line to review every damn word, all of the fine print, and asking the agent multiple times if any upgrades are being slipped into the agreement without my knowledge. Thank you for making me that irritating, paranoid customer. It is due to your complete reluctance to use a little empathy and do the right thing.
Sincerely,
[redacted]