Stahl Construction Company

Thank you for taking the time to read this email.   I am writing to let you know that we received your Revdex.com rebuttal in our Executive Offices.   I have reviewed your case with our Air Travel Services Team and they reconfirmed that your refund was processed. They advised that it was processed under the refund transaction number [redacted].   Kindly check this refund with your bank.   I hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

Dear Mr. [redacted],
 
Thank you for taking the time to contact us regarding your hotel reservation with the Rodeway Inn under Request Number [redacted].
 
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
 
We...

apologize if you are dissatisfied with our service. Customers are our number one priority, and we work hard to make your experience with us a positive one. Your feedback is appreciated.
 
We understand you are unhappy about receiving the [redacted] which is listed as one of the examples of 1-star hotels on our site after booking an Express Deal for a 2-star hotel.
 
Please understand that while we do provide examples of some hotels that fall within our star ratings, not all individual hotels within each chain will always achieve the same rating. Priceline evaluates each participating hotel based on specific criteria including available amenities and services.
 
Our examples may show a certain hotel chain as having a specific rating; however, different properties and locations may have higher or lower ratings depending upon our evaluation.
 
We also state on our site that the examples shown may encompass hotels that fall under other star levels, which can differ from the star level assigned. There is no guarantee that you will receive any particular brand when selecting a star rating.
 
We have researched to find that your confirmed hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows:
 
[redacted].com = 2
[redacted].com = 2
 
We appreciate that you have taken the time to share your feedback, and we apologize if we are unable to issue a refund for your reservation.
 
I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.
 
Sincerely,
 
[redacted]
Executive Offices

Dear Ms. [redacted],
We understand that you are not satisfied with the resolution.
We have contacted the hotel again to ask if they are willing to reconsider refunding the room under [redacted]; however, they reiterated that they will only make an exception to refund the room under [redacted].
As a gesture of goodwill, we have decided to refund this room from our end since we value your business. The refund for 65.86 USD was issued today, January 14, 2016. Your refund will be processed through our system within one business day. If you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time.
Thanks for choosing us for your travel needs.
Sincerely,
Nico T[redacted]
Executive Offices

Dear [redacted]
*
Thank you for taking the time to contact us regarding
your hotel reservation with the [redacted] under Trip
Number [redacted]
 
I am writing to let you know that we have received your
Revdex.com complaint in our Executive...

Offices. I understand your
concern regarding your room and I am sorry to learn that you were unable to use
your reservation.
 
We have worked hard to make our service convenient and
accessible for all of our customers, but we acknowledge that there are always
areas where we can improve. We appreciate your efforts in bringing this issue
to our attention and hence, we have shared your feedback with our website team.
 
We have also reached out to the International Students
Residence to research your issue; however, they have not been able to respond
to confirm that your reservation was not used and if they are willing to make
an exception to issue a refund.
 
We further reviewed your request and a decision has been
made to refund your reservation in full because we value your business.  The refund for
126.72 USD was issued today, May 24, 2016. Your refund
will be processed through our system within one business day. If you need to
check the status of your refund after a few business days, please contact your
bank directly to inquire about their processing time.
 
Thanks for choosing us, and we look forward to serving
your future travel needs.
 
Sincerely,
 
Nico T[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted].      If I where to walk up to your corporate office and steal 67.96$ I be put in jail.      Priceline is doing the same thing because I never got anything in return. This is unconstitutional I will attack priceline with every law in the book, it is straight out theft !

Complaint: [redacted]
I am rejecting this response because:They don't even know what bags were being carried by the 2 travelers (my parents). They are making their judgement without analyzing the situation. Also, they are not providing me a direct phone number to reach out to them. The call was disconnected while we were discussing and I was explaining my point. I tried to reach back to them and it is directed to their 1-800 number which will never allow you to speak to a representative handling the case. They are making the process complicated instead of refunding $200 which should not have been charged at the first place.The back pack they are mentioning is of the size of a small hand bag which fits inside the carry-on bag. [redacted] took advantage of my parents who could not speak in English and charged them for the carry-on bag the price of a check-in bag.I would request Revdex.com to escalate this issue to a senior authority with Priceline/[redacted] since this is not going anywhere.Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is almost satisfactory to me. I would prefer to get reimbursed after the return flight. Additionally, I am just writing to let you know that I did have to check a normal bag and a snowboard on the way to Switzerland and will be bringing both pieces of luggage back with me. Therefore, the reimbursement will be greater than the $27 (for the flight with [redacted], as well as for the flight going to [redacted]) that you have stated. Under a normal economy ticket, the snowboard would have been free to bring, but with the economy light ticket the snowboard does not get covered, so I had to pay for that as well. Where should I send the reimbursement details once I have gone through both flights?Best, 
[redacted]

I have received the consumer’s additional comments.  As you
requested, we have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion. The consumer purchased a Published
Price airline ticket with [redacted] is the merchant of record and
charged the consumer’s credit card accordingly.  On behalf of the
consumer, we contacted [redacted] to request an exception to their fare
rules/restrictions. However, the airline advised that the customers' itinerary
was not affected by terrorist attacks and they are unable to provide any
exceptions/refunds. The reservation remains non-refundable and non-changeable.  We are sorry that we are unable to assist the
consumer any further in this situation. The consumer may contact the airline
directly for any further assistance.Airline Contact Information[redacted]
Sincerely,
N. D[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:First, I also have a screen shot of my search engine which clearly shows 7/22 – 7/26/15 as my travel dates I was searching for on June 22 and still shows the correct dates I entered on 6/22 and many other days prior since I have been looking for travel on these days for some time now.  Second, when I called about the incorrect dates, it was in no way indicated that I had 24 hours to cancel these flights due to the wrong dates.  I learned this after the fact from the airlines, at which time I called Priceline again to clear this up and wanted an explanation as to why my flights were not cancelled within the timeframe as I cannot use or want the flights they made.  I would of cancelled this flight instead of looking for a resolution to this issue had I known that option was available.  Trying to resolve this is costing me much more than if I would have cancelled my flights and gone somewhere else to make my reservations for the dates I actually needs to travel.  The only option I was given was to change my flights with the additional charges that I would incur.  I would of made reservations at those rates a long time prior, but I was still searching for better flight prices, which I thought I found with Priceline.Part of my complaint about this whole situation is the deceitful practices of Priceline.  I am not the fist consumer who has suffered from it and I am sure I won’t be the last.  It is time that someone put a stop to this practice.  A consumer enters the dates they needs as I did and Priceline makes this great offer that the consumer clicks to accept; however, Priceline now changes the dates once it moves to their system through the third party site.  As I indicated, I entered my dates for 7/22 – 7/26/15 and received a list of offers including an offer for $372 which I immediately clicked, but unfortunately the offer did not go thru their website as I requested.  With their deceitful, unethical, tricky, sneaky ways, they confirm me with dates I did not enter for the $372.  As I indicated I too have a printout of what my search engine showed and continues to show, which are the dates I selected of 7/22 – 7/26/15.  I have not made any other travel searches so my search engine continues to show the dates I entered.  My history on my computer also shows this fact.  If needed, I will check to see if there is a way to retrieve the history to prove this fact, wherein it would show that I have been looking for the exact same dates for many, many weeks (if not months).  The attached screen shot was the shot I took during my initial conversation with the Priceline representative.  Shown here with the address I was provided with when I was unable to speak to a supervisor (was told none was available), so I requested an address to send a written complaint.  I told the representative that my screen still showed the dates I entered and that I was looking at it.  I am not complaining about [redacted] as they continue to show the dates I entered and requested, but I am complaining about Priceline’s deceitful practices and the inappropriate activities and actions as they deceive consumers into travel and other items by offering a great price, but not the producing what the consumer is actually requesting.  This is not the first time they have done this.  I have learned of many similar cases after I started to search complaints from other consumers online.  This is one of their standard deceitful practices, and they continue to get away with these fraudulent practices at the expense of the consumer.  It is unfair that they can continue to be allowed to behave indecently and get away with it because they claim they have “proof” when their systems converts the information a consumer enters to what Priceline wants to offer rather than what the consumer has requested.At this point, I would still like to cancel everything and get a full refund as I should have received when I initially called
Sincerely,
[redacted]

Please note that this matter refers to a [redacted].com reservation.
 
For assistance with [redacted].com reservations, please contact [redacted]
 at [redacted].com. 
 
[redacted]
CS Operations Manager
 
[redacted].com Customer Service Center (USA) Inc.
[redacted]...

[redacted]
e-mail: [redacted]
U.S. Direct +1 (616) 254-3477
 
Website: www.[redacted].com
 
 
Sincerely,
[redacted]
Priceline.com

Attached hereto is a copy of the consumer’s contract page, presented prior to purchase, disclosing the following baggage information:
Summary of Charges
Airline Ticket Cost: $318.00 per ticket
Airline Ticket taxes and fees: $35.20 per ticket
Processing Fee: $7.00
Airline Ticket Trip...

Protection: Declined + Add Now Recommended!
Number of Tickets: 1
Airline Ticket Delivery: $0.00 (Electronic Ticket)
Airf are Subtotal: $360.20
Total Trip Cost: (All prices are in USD) $360.20
Baggage Fees are not included in your trip cost.
Baggage Fee Information
Listed below is the baggage fee policy for the carrier(s) in your selected itinerary. Baggage fees are not included in your trip cost and are the traveler's responsibility to pay to the airline directly. Actual fees may differ under certain guidelines, including whether you pay fees at the airport or online, your frequent flyer status and your cabin class. Please review carefully.
[redacted] Baggage Policy
Please note that, unless otherwise noted, baggage fees below are quoted in USD and are based on a maximum weight of 50 lbs (23 kg) and an overall size of 62 inches (157 cm) when you total length + width + height.
Economy/Coach Class Travelers
Travel Between (To or From) Baggage Allowance and Fees
United States (Excluding Hawaii), Canada, Puerto Rice, U.S. Virgin Islands, and the Caribbean United States (Excluding Hawaii), Canada, Puerto Rice, U.S. Virgin Islands, and the Caribbean 1st Bag: $25
2nd Bag: $35
Hawaii 1st Bag: $25
2nd Bag: $35
Mexico and Central America (excluding Panama and El Salvador) 1st Bag: $25
2nd Bag: $40
South America (Excluding Brazil, Venezuela, Colombia, Ecuador, and Peru) 1st Bag: Free
2nd Bag: $70
Europe, Middle East, Africa and India 1st Bag: Free
2nd Bag: $100
Asia (Excluding Japan) 1st Bag: Free
2nd Bag: $100
Micronesia 1st Bag: Free
2nd Bag: $70
Japan 1st Bag: Free
2nd Bag: $95
Hawaii Hawaii 1st Bag: $25
2nd Bag: $35
The Caribbean, Mexico and Central America (excluding Panama and El Salvador) 1st Bag: $25
2nd Bag: $40
South America (Excluding Brazil, Venezuela, Colombia, Ecuador, and Peru) 1st Bag: Free
2nd Bag: $70
Europe, Middle East, Africa and India 1st Bag: Free
2nd Bag: $100
Asia (Excluding Japan) 1st Bag: Free
2nd Bag: $100
Micronesia 1st Bag: Free
2nd Bag: $40
Japan 1st Bag: Free
2nd Bag: $95
The Caribbean, Mexico and Central America The Caribbean, Mexico and Central America (excluding Panama and El Salvador) 1st Bag: $25
2nd Bag: $40
South America (Excluding Brazil, Venezuela, Colombia, Ecuador, and Peru) 1st Bag: Free
2nd Bag: $70
Europe, Middle East, Africa and India 1st Bag: Free
2nd Bag: $100
Asia (Excluding Japan) 1st Bag: Free
2nd Bag: $100
Micronesia 1st Bag: Free
2nd Bag: $70
Japan 1st bag: Free
2nd Bag: $95
South America (Excluding Brazil and Venezuela) South America (Excluding Brazil, Venezuela, Colombia, Ecuador, and Peru) 1st Bag: Free
2nd Bag: $70
Europe, Middle East, Africa and India 1st Bag: Free
2nd Bag: $100
Asia (Excluding Japan) 1st Bag: Free
2nd Bag: $100
Micronesia 1st Bag: Free
2nd Bag: $70
Japan 1st Bag: Free
2nd Bag: $95
Europe, Middle East, Africa and India Europe, Middle East, Africa and India 1st Bag: Free
2nd Bag: $100
Asia (Excluding Japan) 1st Bag: Free
2nd Bag: $100
Micronesia 1st Bag: Free
2nd Bag: $70
Japan 1st Bag: Free
2nd Bag: $95
Asia (Excluding Japan) Asia (Excluding Japan) 1st Bag: Free
2nd Bag: $70
Micronesia 1st Bag: Free
2nd Bag: $40
Japan 1st Bag: Free
2nd Bag: $70
Micronesia Micronesia 1st Bag: Free
2nd Bag: $40
Japan 1st Bag: Free
2nd Bag: $40
Venezulea and Brazil All Locations Up to Two Bags Free
Japan, Indonesia, Myanmar, Philippines, Singapore, Thailand, Taiwan, Vietnam North, Central and South America, Europe, Africa and the Middle East Up to Two Bags Free
North, Central and South America, Europe, Africa and the Middle East To: Rest of Asia (excluding Australia, New Zealand, Micronesia) 1st Bag: Free
2nd Bag: Cost Depends on Departure Location
Rest of Asia (excluding Micronesia) To: North, Central and South America, Europe, Africa and the Middle East Up to Two Bags Free
North, Central and South America, Europe, Africa and the Middle East Australia and New Zealand Up to Two Bags Free
North, Central and South America, Europe, Africa and the Middle East Between Japan and Micronesia/Guam 1st Bag: Free
2nd Bag: Cost Depends on Departure Location
North, Central and South America Panama and El Salvador 1st Bag: Free
2nd Bag: $30
North, Central and South America Colombia, Ecuador, and Peru 1st Bag: Free
2nd Bag: Free
First and Business Class Travelers
For International Flights: Up to 2 bags free weighing no more than 70 lbs each (32 kg).
Carry-on Bags
1 bag and 1 personal item at no extra charge.
Carry-on bags and personal items must fit into the overhead bin or under the seat in front of you and in most cases may not exceed 45 linear inches (114 cm) in combined length, width and height, including any handles and wheels. Depending upon size of the aircraft , carry-on bags that fit the allowed size restrictions may be gate checked, during the boarding process and returned upon deplaning.
Allowance and fee amounts listed are not guaranteed and are subject to change by the airline. Fees displayed are based on the unrestricted coach, business and/or first class airfares and may apply each time you check-in baggage. Actual fees may differ in certain circumstances, including but not limited to fare type paid, whether you pay the fee at the airport or on your airline's website, your frequent flyer status and cabin class. Be sure to verify the actual fees with your airline(s) before you travel.
To confirm baggage fees for your reservation or for information on additional, overweight, or oversized bags, fare-type based baggage fees or if your confirmed class or itinerary is not shown, click here to visit the airline's website.
Optional Services such as pre-reserved or priority seating, in-flight entertainment, Wi-Fi, pets, dining, etc. vary by airline and flight. Information on which optional services are available on your flight, and fees for such services, can be reviewed by visiting your airline website; click here to visit the airline's website
Your Trip Summary
Names must match photo ID. Please verify spelling and edit names as necessary.
[redacted]
Depart ing Flight Informat ion - T hursday, December 24, 2015
Flight 302
2h 31m, 801 mi
From
Dallas/Fort Worth Intl Airport (DFW)
Dallas, TX
Departs: 02:12 PM
T o
[redacted] Intl Airport (ORD)
Chicago, IL
Arrives: 04:43 PM
Aircraf t
Airbus A320 (Jet)
Economy/Coach
Class
Flight 1144
2h 0m, 598 mi
From
[redacted] Airport (ORD)
Chicago, IL
Departs: 05:35 PM
T o
[redacted] Intl Airport (CLT )
Charlotte, NC
Arrives: 08:35 PM
Aircraf t
Airbus A319 (Jet)
Economy/Coach
Class
Ret urning Flight Informat ion - Monday, December 28, 2015
Flight 330
3h 1m, 933 mi
From
[redacted] Intl Airport (CLT )
Charlotte, NC
Departs: 11:25 AM
T o
Dallas/Fort Worth Intl Airport (DFW)
Dallas, TX
Arrives: 01:26 PM
Aircraf t
Boeing 737-800
(Jet)
Economy/Coach
Class
Passenger and t icket informat ion
Summary of Charges
Airline Ticket Cost: $318.00 per ticket
Airline Ticket taxes and fees: $35.20 per ticket
Processing Fee: $7.00
Airline Ticket Trip Protection: Declined + Add Now Recommended!
Number of Tickets: 1
Airline Ticket Delivery: $0.00 (Electronic Ticket)
Airf are Subtotal: $360.20
Total Trip Cost:
(All prices are in USD) $360.20
Baggage Fees are not included in your trip cost.
Important Information
Once confirmed, airline change penalties and restrictions apply. Most tickets are non-refundable. See your airline’s
full fare rules.
Airline tickets are non-transferrable. Name changes or adjustments are not allowed once purchased.
Meal and seat preferences are not guaranteed. Fares are not guaranteed until purchase.
Airfares and flight availability are not guaranteed until purchased.
You will be issued Electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in.
Enter Your Billing Address(as it appears on your credit card statement)
Street
137 Deal Ln
"Yes! I would like to receive exclusive promotions, coupons, and discounts from priceline.com."
Choose a Credit Card
I want to use my own credit card:
[redacted] T [redacted]
Seat Preference:
(Change Seat)
Flight #302 25B
Flight #1144 Aisle Seat Requested
Flight #330 Aisle Seat Requested
Ticket Type:
Electronic
Ticket
Hotels Cars Flights Vacation Packages Cruises More ? My Trips ? Help ?
Current Cost $360.20
Card Member Bonus - $50.00 Statement
Credit
You Pay Only $310.20
You're invited to apply for the new priceline rewards [redacted]® card.2 Apply right now
to save $50 when you use your new account to pay for this purchase. Plus, enjoy
these benefits:
Earn 5 points per $1 spent on priceline.com® purchases
Earn 1 point on every dollar you spend...every dollar, every place
No Annual Fee2
Redeem your points, for statement credits, for anything you buy on the card
($25 minimum)
Terms and Conditions
apply now and save $50
Password (Min. 8 characters) Conf irm Password:
I would like to save $50 on this purchase.1
Register now and save! (optional)
Create a password and we'll save your itinerary and billing information in a secure profile.
Password strength
prev buy my t icket s now
1 Savings offered as a one-time statement credit to your new card.
2 Offer subject to credit approval. Benefits will vary depending upon the card for which you are approved. Not everyone will qualify for the priceline [redacted]® Signature
Card. If at the time of your application you do not meet the credit or income criteria necessary, we may not be able to open an account for you or you may receive a
[redacted] which has fewer benefits. See Terms and Conditions for information about the account terms and benefits that will apply if you are not approved for a
priceline [redacted]® Signature Card. This offer is available to new Cardmembers only. For information about rates, fees, other costs, and the reward program rules (including
points accrual rate, bonus point awards, etc.) and benefits associated with the use of this credit card program, please see the Terms and Conditions.
3 Earning Points: Cardmember(s) earn "Points" in the following amounts based upon the types of purchase transactions charged to the Account: a)Earn five (5) points
for every dollar spent on all eligible purchases made at priceline.com®. Purchases not eligible will receive one point for every dollar spent using your card which
includes: cruise bookings, non-Name Your Own Price® car reservations, and hotel reservations designated as Pay When You Stay. b) Earn one (1) point for every dollar
spent on all other transactions. The following transactions are excluded from "Purchases" and do not earn Rewards unless stated: interest, finance charges, balance
transfers, convenience checks, cash advances and credit fees.Restrictions apply. Please see the Terms and Conditions for more information.

Our records indicate that a goodwill refund in the amount of $52.74, which
is equal to 20% of the total hotel reservation cost is being refunded to the consumer..

Revdex.com, Inc.
 
We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. According to the consumer, priceline did
not disclose prior to purchase that the hotel would charge the credit card
directly for room and tax. Attached hereto is a copy of the consumer’s contract
page disclosing the following payment information:
·       
Your credit card will be used to guarantee the
reservation. The hotel will charge you directly for room and tax. No Deposit
Will Be Charged. The hotel
reserves the right to authorize your credit card prior to check-in.
Additionally, the consumer states that he/she expected to pay $117 for
the room however was charged $160 by the hotel. We have contacted the hotel and
were advised that there were more than 2 adults in the room, and therefore
charged accordingly for the extra guest(s). The contract page discloses that the hotel will determine the final total.
We are sorry that we are unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-02-23 20:19:48






 
[redacted]
[redacted]
[redacted]
 
[redacted]
Freebies:
Hotel Freebies:
Smart Deal — Free
breakfast and free internet in room


Check-In: Mon, Feb 23, 2015
Check-Out: Wed, Feb 25, 2015
Room Type: Queen Room with Two Queen Beds ~ Non~Smoking

- Booked for double
occupancy
Non Refundable
 
Cancellation Policy

If cancelled up to 1 day before the date of arrival, no fee will be charged.
If cancelled later or in case of no-show, 100 percent of the first night will
be charged.



Reservation Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.








Room 1

First Name:

Last Name:

Use
this name for all rooms

Summary of Charges



For many of our hotels, you're able to pay the
hotel directly at the time of your stay rather than up-front at the time of
[redacted]. This new flexible feature is available at the hotel you have chosen.
x close
"Pay
When You Stay SM" room
This is a "Pay
When You Stay" room. The
hotel will bill you the amount shown below at the time of your hotel stay.

































Room Cost: (details)
avg. per room, per night

$50.99

Rooms:

1

Nights:

2

Room Subtotal:

$101.98

Taxes:

$15.30

You Pay today:

$0

Total Charges:

$117.28

Payment will be made in local
currency at the hotel.
Prices are in U.S. dollars.
The hotel will determine the final total.

Mandatory
fee of is collected at the hotel.
 

I agree to the [redacted] Conditions, Terms and
Conditions and Privacy Policy by [redacted] this room.
Important Information
·     
Room Description: Queen Room With Two Queen Beds - Non-Smoking - Room Includes
Cable Tv And Tea- And Coffee-Making Facilities.
·     
Rate Description: Special Rate
·     
Hotel Freebies Details:
Smart Deal —
— Promotion Details — Negotiated Specials may be
limited to certain dates and subject to availability.
Free breakfast and free internet in room
Promotion Details
Negotiated Specials may be limited to certain dates and subject
to availability.
x close window
·     
Cancel Policy: If cancelled up to 1 day before the date of arrival, no fee
will be charged. If cancelled later or in case of no-show, 100 percent of the
first night will be charged.
·     
Additional Information About the Room You Selected: WiFi is available in all areas and is free
of charge. Pets are allowed. Charges may be applicable. Free public parking
is possible on site (reservation is not needed).
·     
Important Information From The Hotel: You must show a valid photo ID and credit
card upon check-in. Guests are required to show a photo identification and
credit card upon check-in. Please note that all Special
Requests are subject to availability and additional charges may apply.

·      All rooms are booked
for double occupancy (i.e. 2 adults) and
accommodations for more than two adults are not guaranteed. All children are
welcome. All children under 18 years stay free of charge when using existing
beds. All children under 4 years stay free of charge for children's cots/cribs.
The maximum number of extra beds/children's cots permitted in a room is 1.
·      Your credit card will
be used to guarantee the reservation. The hotel will charge you directly for
room and tax. No Deposit Will Be Charged. The hotel reserves the right to
authorize your credit card prior to check-in.
·     
If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the hotel reserves the
right to cancel your reservation and may charge you a penalty.
·     
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.

RevDex.com, Inc.
 
I have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. The room type and room rate selected and
authorized by the consumer disclosed the following: Important
Information
· Room Description: Double Room With Two Double Beds - Non-Smoking - Equipped With A
Microwave And Refrigerator, This Suite Boasts Cable TV And Free Wi-Fi.
· All rooms
are booked for double occupancy(i.e. 2 adults) and
accommodations for more than two adults are not guaranteed.
I am sorry that we are unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com

Our record indicates that $943.05  was refunded on 3/8/16 to the credit card ending [redacted]. The consumer was also provided with an added a $100 on board credit as a gesture of goodwill.

I have received the consumer’s additional
comments. As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. The consumer
is requesting  compensation because the
hotel does not have a hot tub available to all guests. We reviewed this matter
and verified the reservation was used. The hotel advised the guests were
provided an accessible king suite with a sofa bed and an accessible tub. The
hotel does not offer a hot tub to all guests as it will depend upon the room
type reserved. The room reservation selected does not offer a hot tub as an
amenity. As a courtesy a refund  in the amount
of $79.04, which represents a 20% refund, was issued to the consumer. We are
unable to provide any further refunds.
Sincerely,
N.
D’[redacted]
Executive
Offices

Dea[redacted]
 
Thank you for taking the time to contact us regarding the
charges on your hotel reservation at The [redacted].
 
I am writing to let you know that we have received your
Revdex.com concern in our...

Executive Offices.
 
We apologize for the confusion. Our records show that the
rate you purchase are in [redacted] This
information was presented to you prior to purchase when you were asked to
review your reservation, including the currency that you will be charged
(please see attached) and the terms associated with cancellations or changes.
When you purchased your reservation, you agreed to those terms.
 
However, as a one-time exception, we have canceled this
reservation and your refund has been processed. A refund of 36.83 USD was
issued today, August 24, 2016. We will issue a refund to your bank within one
business day. Your bank will then post it to your account. The bank processing
time varies so please check with them if you do not see it in your account
within a few days.
 
I hope you find my reply helpful and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

Your Rental Car Reservation Is CanceledTotal refund Amount: [redacted]Your rental car reservation for trip number [redacted] has been successfully canceled.
<A...

HREF="http://ad.doubleclick.net/jump/priceline.dart/custom_rc_retail_accept_top;...⇄ TARGET="_blank"> <IMG SRC="https://ad.doubleclick.net/ad/priceline.dart/custom_rc_retail_accept_top;sz...⇄ WIDTH="272" HEIGHT="89" BORDER="0" ALT="Advertisement"></A&gt...⇄ InformationDate and Time Cancel Requested:06/11/2015 14:00:23 Eastern Time[redacted] or similar(make/model not guaranteed)AUTOACUnlimited MileageStandard CarPick-Up /Drop Off:[redacted] On AirportPick-Up Date & Time:Sunday, May 31 2015 - 12:00 PMDrop-Off Date & Time:Monday, June 01 2015 - 12:00 PMDriver:[redacted]Driver's Age: 25 and overConfirmation #: [redacted]Priceline Trip #: [redacted]Purchased Date:May 30 2015Hours Of Operation for Pick-Up LocationOpening timeClosing time[x] close windowHours Of Operation for Drop-Off LocationOpening timeClosing time[x] close window
Summary of ChargesBilling Name:[redacted]Payment Method:[redacted] (ending in [redacted])Your Offer Price:$20.00 (per day)Total Rental Days:1SubTotal:$20.00Taxes and Fees: $18.01 Total Amount: $38.01 You saved 18%!* Prices are in US dollars. * This is your savings on the total cost of your rental car when compared to the lowest published rental car rate available at time of booking for the itinerary and rental car company shown. Bonus Cash Redemption When you use priceline® Bonus Cash, you increase your chances of getting an even better rental car at a great price! We'll add the Bonus Cash to your offer, then search for a rental car company that will accept your total offer price. Here's how your offer breaks down:Bonus Cash Added Per Day$Number of Days 1Bonus Cash$[x] close window

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The full amount was deposited to my account on May 2,...

2016.  Thank You so much for your intersession.
Sincerely,
[redacted]










4/29/2016






Complaint

I originally booked a vacation through priceline for travel in January of 2016, due to unfortunate circumstances I had to can I asked to receive a credit on the airline tickets for the additional passenger and myself. On 11/28/15 I spoke to a representative named Lee to discuss the airline credit,...

he advised I would receive the full credit and to re-book I would need to pay a $150 exchange fee if I was changing the name on the ticket, if the ticketholder was remaining the same there would be no charge except the $30 rebooking fee through priceline. He then advised I can book directly with the airline company myself using the original reservation number. Today 04/18/16 I contacted the airline who advised due to tickets being purchased through priceline they were unable to provide me with my airline credit. I then called priceline who advised I would need to pay the $30 rebooking fee and an additional $150 exchange fee, I explained that this is not what I was advised I was told it would only be $150 if the name on the ticket was changing which it is not. they told me that was policy and sorry I was misinformed. so now I have to pay $180 to be able to use a credit I already paid for last year. ( I cant believe they are charging me double for something I never even use)







Desired Resolution
I would like to be able to use my full credit and only pay the $30 rebooking fee through priceline like I was told by representative Lee on 11/28/15. And if this is not possible I would like the full credit of the airline tickets in a gift card or check. There should be no reason this large company...

needs to keep money I spent and have not been able to use.





Consumer Business Dialog

Hello. Please see the response we sent to our customer.  Thanks. [redacted]
*Thank you for taking the time to contact us regarding your reservation at the Comfort Inn & [redacted]or Trip Numbe[redacted] We are writing to let you know that...

we received your Revdex.com concern in our Executive Offices. We understand your concern about the rating and the quality of your hotel. We provide hotel chain examples for illustration of what you may expect whn choosing a star level. We do indicate that the brands shown are only examples and may not be a part of our program. We reviewed your concern with the property and they did not find any records or any complaints during your stay. We do evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etc. We are sorry to hear that this hotel falls short of your expectations. We apologize if they are unable to offer any type of compensation on your behalf. A goodwill refund in the amount of $17.77 which is equal to 20% of your stay has been refunded. Your refund has been processed through our system. If you need to check the status of your refund, please contact your bank directly to inquire about their processing time. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, [redacted]Executive Offices