Stahl Construction Company

Dear [redacted],
 
We contacting you today regarding your reservations at the [redacted] booked under Trip Numbers [redacted]
 
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As...

we understand, you intended to book the reservation for [redacted] dollars; however, the charges were confirmed in US dollars.
 
We have reviewed this concern and verified that it was stated during the booking process that all charges will be in US dollars. This information was provided on the contract page that you reviewed and initialed for both reservations. We apologize; however, we will be unable to process a refund for your reservations.
 
For your reference, we sent copies of the contract page in separate emails.
 
We apologize for the inconvenience and we thank you for your time.
 
Sincerely,
 
Joe A.
Executive Offices
 
 
 
This checkout page for trip number [redacted] was submitted on 2015-08-14 02:31:10
[redacted]
[redacted]
[redacted]
Freebies:
Hotel Freebies:
Free Breakfast
Check-In: Fri, Aug 14, 2015Check-Out: Sun, Aug 16, 2015
Room Type: Queen Room with Two Queen Beds ~ Non~Smoking
- Max 2 Guests
Flexible Cancellation
 
Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Thursday, August 13th (local hotel time). If you decide to cancel your reservation anytime between noon on Thursday, August 13th and noon on Friday, August 14th (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, August 14th).
Summary of Charges
Room Cost
$129.83
Rooms
1
Nights
2
Room Subtotal
$259.66
Taxes & Fees
$30.82
Total Charges
$290.48
 Prices are in USD
promo cancel policy
Cancellation Policy
Reservation Name (Age 21 or Older)
Enter the name of the person checking into the hotel. This person must present a valid photo ID and credit card at check-in.
[redacted]
   
I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room.
Important Information
·     Room Description: 2 Queen Beds Non-Smoking Room With Free Wi-Fi, Free Hot Breakfast, Refrigerator And Microwave
·     Rate Description: Websaver - Full pre-payment required upon booking
·     Hotel Freebies Details:
   Free Breakfast
·     Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Thursday, August 13th (local hotel time). If you decide to cancel your reservation anytime between noon on Thursday, August 13th and noon on Friday, August 14th (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, August 14th).
·     Guarantee Policy: Reservation is guaranteed for arrival on the confirmed check-in date only. If you don't check-in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
·     Your credit card is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
Your PayPal account is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
·     The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.
·     Priceline.com is unable to facilitate a rebate of [redacted] Goods and Services Tax ("GST") for U.S. resident customers booking [redacted] hotel accommodations utilizing the priceline.com service.

[redacted]   Thank you for taking the time to contact us regarding your reservation at the Stratosphere Tower for Trip Number [redacted]   We are writing to let you know we received your Revdex.com complaint in our Executive Offices.   We apologize if your stay...

was not what you hoped it would be. We understand you are requesting for a compensation due to the quality issues you encountered at the hotel during stay. We reviewed your information with the hotel and confirmed your reservation was used. The hotel advised they were unable to receive any complaints during your stay and will not authorize any compensations or refunds. A refund in the amount of 41.84 USD was processed on October 14, 2016. This amount is equivalent to 20% of your total reservation cost. Your refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days.   Thank you for the opportunity to assist you and we hope you find this information helpful.   Sincerely,   Junk[redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:  Priceline is shirking their responsibility to acknowledge THEY assigned the hotel 3 stars, not the 2 or 2.5 it deserves based on not meeting the description on their website for an "upscale hotel..." as outlined in my first message.  Per my initial complaint, this issue isn't the hotel's fault; it's Priceline's and they should refund me, not the hotel.  The [redacted] Inn is rated lower than 3 stars by at least several other similarly well-respected travel agencies online (i.e. [redacted] and trip advisor) and Priceline should acknowledge they have erred in ranking this hotel too high, thereby falsely advertising it to consumers like me, who would not have otherwise stayed there, even for a lower rate.   Additionally, Priceline should change this rating so as to not deceive other consumers into paying a 3-star rate for a below quality hotel.   Finally, I understand what Priceline is saying about them getting a lower rate but if I am shown a lower available rate at check-in and they have a 100% and 200% price guarantee, they should abide by it.   For either reason:  Falsely advertising a 2 or 2.5 star hotel and locking me into a stay there when I wanted a 3-star hotel and continuing to dupe customers with an inappropriately high rating OR abiding by their price guarantee, I should receive at least a full refund.  On top of all this, their customer service has wasted a few hours of my time forcing me to file a complaint here to be listened to since your offshore call centers and email replies don't accept responsibility for any of this.  NOT good customer service.
Sincerely,
Joshua H Ehrenfried

Dear Mr. [redacted],Thank you for taking the time to contact us regarding your attempt to book your hotel reservation in reference to the Request Number [redacted].We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are requesting a refund of the pending transactions showing in your account. We carefully reviewed your records and found no confirmed reservation for you, for check-in on October 6, 2015. What is showing in your account is not a charge but an authorization. We authorized your card to verify that you have enough funds to cover the cost of your reservation. The authorization in your account should have dropped off depending on your bank/credit card company's processing schedule.We are truly sorry that the [redacted] was unable to process our request for manual removal of the authorization in your account. The card company is no longer allowing the process and we have to wait for the fund to be electronically credited back to your card.We appreciate your business, and we are very sorry that you have been disappointed with the way this matter was handled. As compensation, I have submitted a request for a $50 goodwill refund for you. This compensation is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs.Per procedure, the request will go through a review process. You will be advised of the outcome of the review within 14 business days via email. Once the refund has been approved, it will be processed through our system within one business day. The refund will be processed back to the card you used when processing your hotel request on our website. You will be receiving email messages from us with updates of the refund request.In addition, I am sending you a separate email that contains a coupon to be used on a future priceline.com Hotel Express Deal. The coupon will provide a discount of 5% on your next reservation.We apologize for any inconvenience and thank you for giving us the opportunity to assist you.Sincerely,Berna A[redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:  it is false.  I had received this same response directly so I contacted priceline to pay with another source and they said I could not.  I followed up with the representative signing this response as well but she did not reply.  I have copies of the emails and chat transcript that I can forward.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:As you can see in the attachment, the price of the flight was over $800 less than your price so your statement that the price was more is false.  Also, why are children prices not part of your price guarantee?  They are available to all children under 11 years old on [redacted]
Sincerely,
[redacted]

Dear Mr. [redacted],
Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
We understand that you...

found a less expensive rate of $413.28 for the same exact itinerary. We further reviewed your information and verified that you are eligible for our Best Price Guarantee. A refund for $43.64 was issued on November 19, 2015. The amount is equal to 200% of the difference in rates. Your refund has been processed through our system.
If you need to check the status of your refund, please contact your bank directly to inquire about their processing time.
In addition, a separate email was sent which includes details for an Express Deals coupon used to be used on a future reservation.
We apologize for any inconvenience and hope you found this information helpful.
Sincerely,
Frich A[redacted]
Executive Offices

Our record indicates that this matter has been addressed with the consumer, and a 194.00 USD refund was processed.
 
Sincerely,
N D.
Priceine.com

We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. Priceline discloses that we will find a room in a
hotel willing to agree to your offer price and located within the shaded area
displayed on the priceline.com website for the consumer's selected area(s). We
have again reviewed the location of this property and confirmed that the [redacted] [redacted] by [redacted] is located within the
shaded area of the mapping guidelines for the city area labeled [redacted].
Priceline offers a variety travel service options, including our Retail
service, where consumers view a list of competitive prices across a
wide range of hotels and can choose his/her desired hotel and location. We are sorry that we are unable
to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11774917, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much.
Sincerely,
[redacted]

I have received the consumer’s additional
comments. As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion.
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence.
It is clearly the consumer’s responsibility to
meet entry requirements. Priceline discloses the following:
       
For
information about passport requirements, please visit the [redacted] website.
[redacted]
What is the 6 Months Validity Rule?
The Six Months Validity Rule is
imposed by foreign countries, and not by the United States. It simply means
that your passport should be valid for more than six months before you would be
allowed to enter a foreign destination. This rule is imposed by some of the
countries we have listed below.
Please note that the passenger was denied
boarding by the airline, and not Priceline, due to a passport, which would
expire within 6 months from departure.  We are unable to assist the consumer any
further in this matter and suggest that the Bureau/Consumer contact the airline
directly for any further assistance or questions related to this matter.
Sincerely,
[redacted]Priceline.com

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you tried to book a $21 per day rental; however, the request did not go through. Our apologies that you were unable to book the promo displayed on our website....

Our booking system is linked to our travel partners booking system and there can be occasional time lags, which will affect the prices shown on our website. Our partner was possibly in the process of updating the reservation system when you attempted to book the reservation. Also, keep in mind that we cannot guarantee the rate until purchase is completed. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely,Executive Offices

Complaint: [redacted]
I am rejecting this response because:Lucky for me, [redacted] did the right thing and provided me with the refund for the upgrade fee that we never were informed of verbally, and it was slipped in unbeknownst to us at the counter prior to signing a rental agreement.I do not plan on ever doing business with Priceline again. Your price negotiator is a joke - it holds no water when you actually need it to work in your favor. This is sad to me because I have always enjoyed Priceline and the deals I was able to obtain in the past. I plan to warn those I know to be wary, since this is the first time I've had an issue and Priceline was completely useless as a broker and customer service agent. I realize I'm one fish in a very big pond, and that this probably won't matter much to the corporate executives. However, as I told [redacted] what is sad is that I see companies like [redacted] thriving and it is because I KNOW if I have an issue with one of their products, they will resolve it - no questions asked. Therefore, I am very loyal to them. The same applies with other companies I routinely shop from. How many hours of everybody's time went into resolving this little complaint? [redacted] Priceline, mine and my husband. So ridiculous - we could have all saved each other a lot of pain and hardship and truthfully a broken seller/buyer relationship now.After this transaction I don't see any value in Priceline's service. They aren't there when you need them. And yes, we signed the rental agreement. You have made it clear that is really all you will hear with respect to this rental car discrepancy. I understand you need to protect your bottom line and worry about precedent, but again, as I told [redacted] - at what point does your customer service team ask themselves, "Wow. This customer is really not letting go of this issue, perhaps they are telling the truth?" Did I every have any disputes with all of the other transactions I've conducted with Priceline in the past? Did my husband? Nope.We are honest people, as I indicated before, if we EVER had agreed to the charges I would not be disputing this. The upgrade was slipped into our agreement without our consent or knowledge period. And suddenly we were charged twice what we were expecting and we are supposed to be content knowing simply because we signed the rental agreement. I will be thoroughly reviewing my rental agreements in the future, holding up the line to review every damn word, all of the fine print, and asking the agent multiple times if any upgrades are being slipped into the agreement without my knowledge. Thank you for making me that irritating, paranoid customer. It is due to your complete reluctance to use a little empathy and do the right thing.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Your website never offered a page that cofirms selections made. There was no page that said "here are the selections we show:"  I also am alleging that your website changed the dates erroneously. Your website is flawed to say the least and it has cost me $222. Your business has done nothing to care about me, the consumer and even while sspeaking through the Revdex.com, you still use words like "sorry", and "appologize" while offering nothing in the way of restitution for the customer. At this point I will consider this money stolen from me, the Priceline.com will be treated as a criminal from now on. I have joined a class-action lawsuit against your website. I will continue to encourage the many others in social media that are having similar issues to join me as well. You will lose much more than $222. Good day to you.
[redacted]

Dear [redacted]
 
We are contacting you today regarding your airline
reservation for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand your
concern about the paid...

seating assignment. Paid seat assignments are available
on some flights and gives you access to improved seating options for your
flight. The availability of these seating options will depend on your airline
and on the aircraft type for your flight. We contacted the airlines regarding
your request for a refund. They advised that a refund has been processed.
Please be advised that seat refunds are processed by the airline. For this
reason, our website will not reflect those refund amounts. You may contact the
airline directly to discuss the changes or refunds. Their phone number is [redacted].
 
We apologize for the inconvenience and hope you found
this information helpful.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

RevDex.com, Inc.
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond. Priceline is
sorry that the consumer is not satisfied with the flight times/itinerary received.
At priceline.com
you have...

options!
You can select a
specific itinerary and flight time. Just select the flights that meet your
needs after entering your desired airports and travel dates.  Or, you can allow us to assign an itinerary
for you. Enter your desired airports and travel dates, agree on a few
parameters, including departure time and your exact flights and times will be
shown to you once your purchase is complete.
In this case, the consumer selected Priceline’s Name Your
Own Price® service for greater savings, and agreed to travel during
off-peak hours for this trip. Your trip may start anytime
, from 5am on your travel dates to as late as 2am the next day, and may arrive
anytime on the day after departure.
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the terms
and conditions of the consumer’s selected purchase.
 







We appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
This contract
for request number [redacted] was originally initialled on Mon Apr 6 21:18:48
EDT 2015
Your Trip Summary


















We Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.




























Airfare Details

Depart:
Sat, May 2, 2015

Return:
Mon, May 4, 2015

Departing Airport:
[redacted]

Arrival Airport:
[redacted]

Flight
Times:
You may be required to travel during
off-peak hours for this trip. Your trip may start anytime
, from 5am on your travel dates to as late as 2am the next day, and may
arrive anytime on the day after departure.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Tickets

Passengers:
[redacted]
[redacted]

Aircraft:
Jet aircraft

Summary of Charges































Airline Ticket Offer
Price:

$450.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$55.00 per ticket

Airline Ticket Trip
Protection:

Declined+ Add now Recommended!

Number of Tickets:

2

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$1,010.00

Total Trip Cost:
(All prices are in US dollars)

$1,010.00

Baggage fees
are not included in your trip cost.

Important Information


























•

Your airline tickets
are non-refundable, non-transferable and non-changeable.

•

Your tickets will be
round-trip, coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available. If
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservation. If any part of the ticket is
unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.



 





[redacted]
** 



I have read, accept and agree to abide by
Priceline.com's terms and
conditions and privacy policy.

I am in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond.
 
Priceline offers a variety travel
service options, including reservations that permit cancelations.
 
When selecting a reservation, the
consumer is...

provided with the cancel policy associated with each reservation.
 
In this case, the consumer selected
a reservation that provided greater savings and less flexibility.
 
Attached hereto is a copy of the consumer’s
contract page authorizing the non-refundable, non-changeable terms and
conditions of the selected reservation.
 







Again, we appreciate the
opportunity to clarify.
Sincerely,
[redacted]
priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-08-06 22:25:24
$32 per night


















2 Star Hotel in
[redacted] - [redacted] Area for $32/night
This deal saves 52% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.































Area:

Nearly 15 miles northwest of the
heart of [redacted], the country-club suburb of [redacted] - [redacted] houses
several Fortune 500 companies' headquarters. You'll also find... (Click for full
Description)

Star Rating:



What hotel is this?

Guaranteed Amenities:


Pets Allowed
Free Parking


Free Internet
Free Breakfast


Check In:

Fri Aug 7, 2015

Check Out:

Fri Aug 14, 2015

Rooms:



1 Room
2 Rooms
3 Rooms
4 Rooms
5 Rooms
6 Rooms
7 Rooms
8 Rooms
9 Rooms
All
rooms will accommodate up to 2 adults.

Choose Bed:


















$32
per night

1 Queen Bed -
Standard Studio - Breakfast, Free Wifi



$32
per night

1 Queen Bed - Nonsmoking
Standard Studio - Breakfast, Free Wifi


Reservation Names:
age 21 or older

Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
[redacted]
[redacted]
[redacted]
 
Room 2
First:
MI:
Last
Name:
 
Room 3
First:
MI:
Last
Name:
 
Room 4
First:
MI:
Last
Name:
 
Room 5
First:
MI:
Last
Name:
 
Room 6
First:
MI:
Last
Name:
 
Room 7
First:
MI:
Last
Name:
 
Room 8
First:
MI:
Last
Name:
 
Room 9
First:
MI:
Last
Name:

[redacted] - [redacted]


 






© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in
this area
View a larger map
»

We
Recommend Trip Protection
Trip Protection for this hotel stay
is $35!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View Details >>
100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.
24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Summary
of Charges



























Price
per night:

$32

Rooms:

1

Nights:

7

Room Subtotal:

$224.00

Travel Insurance

$0.00 ( DECLINED ) + Add
now Recommended!
(remove)


Taxes & Fees:

$47.74

Priceline Hotel Coupon:


-$0.00




Total Price:
All prices are in U.S. Dollar.

$271.74
271.74
271.74 0.00
Apply
Coupon
Have a coupon code?
Apply
This coupon is invalid or has expired


Mandatory fee of is collected at the hotel.
Booking
Conditions
All rooms will accommodate up to 2 people. Special requests
should be requested through your confirmed hotel and cannot be guaranteed
by Priceline.
Priceline will immediately charge
your credit card the total room charges upon booking.
Reservation is guaranteed for date
of check-in only.
Rooms purchased through Priceline
Express Deals cannot be cancelled, changed or transferred and refunds are
not allowed.
Hotel Name will be revealed upon booking.
Mandatory Fee: This hotel charges an additional
. This fee will be charged to you directly by the hotel. Mandatory fees
are not optional and typically cover items such as resort fees, energy
charges or safe fees. The amount of the charge is subject to change.
Pets Policy:
Pets are welcome guests at the hotel. A maximum of two pets are allowed in
each guest room. A 25USD per day, per pet nonrefundable cleaning fee, not
to exceed 150USD per pet, will be charged the first night of your stay.
Restrictions may apply
I agree to the
Booking Conditions, Terms and Conditions and Privacy Policy
by booking this room. I
agree to the Booking Conditions, Terms and Conditions, Privacy Policy and the travel insurance Description of Coverage by booking this room.

Dear Ms. [redacted],
 
Thank you for taking the time to contact us regarding
your reservations at the [redacted] for Trip Numbers [redacted] and
[redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices.
 
We understand that you are requesting for a refund since
your hotel does not have your reservations on file. We contacted the Hyatt
[redacted] and verified with [redacted] at the front desk that your reservations are
confirmed for both request numbers [redacted] and [redacted]. For reference,
the hotel has provided the confirmation numbers of each room for both
reservations. Please see below:
 
Confirmation Number [redacted] - [redacted]
Confirmation Number [redacted] - [redacted] Confirmation Number [redacted] - [redacted]
 
We are sorry; however, since your reservations are
confirmed no refunds can be issued.
 
Thank you for choosing to contact us. I hope you found my
email helpful.
 
Sincerely,
 
[redacted]
Executive Offices