Stahl Construction Company

[redacted]   Thank you for taking the time to contact us regarding your reservation at the Stratosphere Tower for Trip Number [redacted]   We are writing to let you know we received your Revdex.com complaint in our Executive Offices.   We apologize if your stay...

was not what you hoped it would be. We understand you are requesting for a compensation due to the quality issues you encountered at the hotel during stay. We reviewed your information with the hotel and confirmed your reservation was used. The hotel advised they were unable to receive any complaints during your stay and will not authorize any compensations or refunds. A refund in the amount of 41.84 USD was processed on October 14, 2016. This amount is equivalent to 20% of your total reservation cost. Your refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days.   Thank you for the opportunity to assist you and we hope you find this information helpful.   Sincerely,   Junk[redacted] Executive Offices

Dear [redacted],
 
We contacting you today regarding your reservations at the [redacted] booked under Trip Numbers [redacted]
 
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As...

we understand, you intended to book the reservation for [redacted] dollars; however, the charges were confirmed in US dollars.
 
We have reviewed this concern and verified that it was stated during the booking process that all charges will be in US dollars. This information was provided on the contract page that you reviewed and initialed for both reservations. We apologize; however, we will be unable to process a refund for your reservations.
 
For your reference, we sent copies of the contract page in separate emails.
 
We apologize for the inconvenience and we thank you for your time.
 
Sincerely,
 
Joe A.
Executive Offices
 
 
 
This checkout page for trip number [redacted] was submitted on 2015-08-14 02:31:10
[redacted]
[redacted]
[redacted]
Freebies:
Hotel Freebies:
Free Breakfast
Check-In: Fri, Aug 14, 2015Check-Out: Sun, Aug 16, 2015
Room Type: Queen Room with Two Queen Beds ~ Non~Smoking
- Max 2 Guests
Flexible Cancellation
 
Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Thursday, August 13th (local hotel time). If you decide to cancel your reservation anytime between noon on Thursday, August 13th and noon on Friday, August 14th (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, August 14th).
Summary of Charges
Room Cost
$129.83
Rooms
1
Nights
2
Room Subtotal
$259.66
Taxes & Fees
$30.82
Total Charges
$290.48
 Prices are in USD
promo cancel policy
Cancellation Policy
Reservation Name (Age 21 or Older)
Enter the name of the person checking into the hotel. This person must present a valid photo ID and credit card at check-in.
[redacted]
   
I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room.
Important Information
·     Room Description: 2 Queen Beds Non-Smoking Room With Free Wi-Fi, Free Hot Breakfast, Refrigerator And Microwave
·     Rate Description: Websaver - Full pre-payment required upon booking
·     Hotel Freebies Details:
   Free Breakfast
·     Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Thursday, August 13th (local hotel time). If you decide to cancel your reservation anytime between noon on Thursday, August 13th and noon on Friday, August 14th (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, August 14th).
·     Guarantee Policy: Reservation is guaranteed for arrival on the confirmed check-in date only. If you don't check-in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
·     Your credit card is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
Your PayPal account is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
·     The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.
·     Priceline.com is unable to facilitate a rebate of [redacted] Goods and Services Tax ("GST") for U.S. resident customers booking [redacted] hotel accommodations utilizing the priceline.com service.

Complaint Background:
Product/Service: [redacted] by [redacted] at [redacted]
Purchase Date: 12/9/2015
Problem Occurred: 12/11/2015
Order Number: [redacted]
Talked to Company: 12/16/2015
We have reviewed the order number (# [redacted]) provided by the consumer.
Attached hereto...

is a copy of the consumer’s contract page indicating that on 12-9-2015, the consumer selected the purchase of a non-refundable hotel room reservation with 2 double beds, for check-in on 24 December 2015.
Our record further indicates that the consumer viewed the accepted status of the request immediately after purchase on
12/09/2015 at 09:06:59 AM [redacted] ( [redacted]@**.COM )
-WEBSITE Check Status Accessed

Sincerely,
N. D[redacted]
priceline.com
This checkout page for trip number [redacted] was submitted on 2015-12-09 09:06:43

[redacted] By [redacted] At [redacted]
[redacted], [redacted]
Freebies:
Special Discount 22% off
Check-In: Thu, Dec 24, 2015
Check-Out: Sat, Dec 26, 2015
Room Type: Double Room ~ Non~Smoking
- Max 2 Guests
Non Refundable

Summary of Charges
Room Cost
(details)
$76.73
Rooms 1
Nights 2
Room Subtotal $153.46
Taxes & Fees
$19.34
Total Priceline Charges $172.80
Resort Fee* $39.90
Total Cost $212.70
Prices are in USD
*This resort fee is charged by property at check-in.
Reservation Name (Age 18 or Older)
Enter the name of the person checking into the hotel. This person must present a valid photo ID and credit card at check-in.
Room 1

I agree to the [redacted] Conditions, Terms and Conditions and Privacy Policy by [redacted] this room.
Important Information
• Room Description: 2 DOUBLE BEDS-NONSMOKING 19.95USD RESORT CHARGE-SWEET DREAMS EXP BED FLAT SCREEN TV-IHOME CLOCK RADIO W/DOCK STATI
• Rate Description: Websaver - Full pre-payment required upon [redacted]
• Hotel Freebies Details:
Special Discount 22% off — Advance Purchase
— Promotion Details — Negotiated Specials may be limited to certain dates and subject to availability.
• Cancel Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
• Mandatory Fee: This hotel charges an additional $19.95 per room per night. This fee will be charged to you directly by the hotel. Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe fees. The amount of the charge is subject to change.
• Guarantee Policy: Reservation is guaranteed for arrival on the confirmed check-in date only. If you don't check in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
• Your credit card is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
• Pet Policy: Service animals permitted Pets allowed, 25 lbs maximum weight, maximum size medium. 75.00 USD deposit
• The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for the mandatory fee listed above as well as any additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rate.

Your Rental Car Reservation Is CanceledTotal refund Amount: [redacted]Your rental car reservation for trip number [redacted] has been successfully canceled.
<A...

HREF="http://ad.doubleclick.net/jump/priceline.dart/custom_rc_retail_accept_top;...⇄ TARGET="_blank"> <IMG SRC="https://ad.doubleclick.net/ad/priceline.dart/custom_rc_retail_accept_top;sz...⇄ WIDTH="272" HEIGHT="89" BORDER="0" ALT="Advertisement"></A&gt...⇄ InformationDate and Time Cancel Requested:06/11/2015 14:00:23 Eastern Time[redacted] or similar(make/model not guaranteed)AUTOACUnlimited MileageStandard CarPick-Up /Drop Off:[redacted] On AirportPick-Up Date & Time:Sunday, May 31 2015 - 12:00 PMDrop-Off Date & Time:Monday, June 01 2015 - 12:00 PMDriver:[redacted]Driver's Age: 25 and overConfirmation #: [redacted]Priceline Trip #: [redacted]Purchased Date:May 30 2015Hours Of Operation for Pick-Up LocationOpening timeClosing time[x] close windowHours Of Operation for Drop-Off LocationOpening timeClosing time[x] close window
Summary of ChargesBilling Name:[redacted]Payment Method:[redacted] (ending in [redacted])Your Offer Price:$20.00 (per day)Total Rental Days:1SubTotal:$20.00Taxes and Fees: $18.01 Total Amount: $38.01 You saved 18%!* Prices are in US dollars. * This is your savings on the total cost of your rental car when compared to the lowest published rental car rate available at time of booking for the itinerary and rental car company shown. Bonus Cash Redemption When you use priceline® Bonus Cash, you increase your chances of getting an even better rental car at a great price! We'll add the Bonus Cash to your offer, then search for a rental car company that will accept your total offer price. Here's how your offer breaks down:Bonus Cash Added Per Day$Number of Days 1Bonus Cash$[x] close window

Thank you for taking the time to contact us regarding your reservation with [redacted] Corporation for Trip Number [redacted].   I am writing to let you know that we received your Revdex.com rebuttal in our Executive Offices.   I understand your frustration with our inability to change your reservation; however, your reservation is truly restricted in our system. Our rental partner accepted your reservation on the condition that we must not change, cancel or issue any refund.   Special request such as early pick up is at our rental partner's discretion.   Thank you for your time.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]I am rejecting this response because: I would like a copy of the recorded discussion between myself and your agent.  She did not tell me it was an exchange fee, she told me that because I bought a package I had to purchase a new package. 
Additionally, my new receipt specifically states 2 adult fares at $539.54 + taxes of $137.32.  Carrier Imposed fees states $0.00.  
This is false advertising as I was told I had to purchase new round trip tickets.  I was not told I was being charged a fee. 
Sincerely,[redacted]

Hello. Please see the response we sent to our customer.  Thanks. [redacted]
*Thank you for taking the time to contact us regarding your reservation at the Comfort Inn & [redacted]or Trip Numbe[redacted] We are writing to let you know that...

we received your Revdex.com concern in our Executive Offices. We understand your concern about the rating and the quality of your hotel. We provide hotel chain examples for illustration of what you may expect whn choosing a star level. We do indicate that the brands shown are only examples and may not be a part of our program. We reviewed your concern with the property and they did not find any records or any complaints during your stay. We do evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etc. We are sorry to hear that this hotel falls short of your expectations. We apologize if they are unable to offer any type of compensation on your behalf. A goodwill refund in the amount of $17.77 which is equal to 20% of your stay has been refunded. Your refund has been processed through our system. If you need to check the status of your refund, please contact your bank directly to inquire about their processing time. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, [redacted]Executive Offices

Dear [redacted]
Thank you for taking the time to contact us regarding your [redacted] Rent a Car reservation for Trip Number [redacted]We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand your request for a refund of of the...

difference because you found a lower rate for the same car rental and travel dates on January 12, 2016. We also understand that you have a copy of the lower rate you found and would like to request for a copy sent either through fax or email for further review. You may send the information through fax at ###-###-#### or email at [email protected]. If you plan to send the information through email, kindly send it in a PDF or JPG file no larger than 2 megabytes.We hope to hear from you soon.Sincerely,Junko A[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because:Your website never offered a page that cofirms selections made. There was no page that said "here are the selections we show:"  I also am alleging that your website changed the dates erroneously. Your website is flawed to say the least and it has cost me $222. Your business has done nothing to care about me, the consumer and even while sspeaking through the Revdex.com, you still use words like "sorry", and "appologize" while offering nothing in the way of restitution for the customer. At this point I will consider this money stolen from me, the Priceline.com will be treated as a criminal from now on. I have joined a class-action lawsuit against your website. I will continue to encourage the many others in social media that are having similar issues to join me as well. You will lose much more than $222. Good day to you.
[redacted]

Attached hereto is a copy of the consumer’s contract page, presented prior to purchase, disclosing the following baggage information:
Summary of Charges
Airline Ticket Cost: $318.00 per ticket
Airline Ticket taxes and fees: $35.20 per ticket
Processing Fee: $7.00
Airline Ticket Trip...

Protection: Declined + Add Now Recommended!
Number of Tickets: 1
Airline Ticket Delivery: $0.00 (Electronic Ticket)
Airf are Subtotal: $360.20
Total Trip Cost: (All prices are in USD) $360.20
Baggage Fees are not included in your trip cost.
Baggage Fee Information
Listed below is the baggage fee policy for the carrier(s) in your selected itinerary. Baggage fees are not included in your trip cost and are the traveler's responsibility to pay to the airline directly. Actual fees may differ under certain guidelines, including whether you pay fees at the airport or online, your frequent flyer status and your cabin class. Please review carefully.
[redacted] Baggage Policy
Please note that, unless otherwise noted, baggage fees below are quoted in USD and are based on a maximum weight of 50 lbs (23 kg) and an overall size of 62 inches (157 cm) when you total length + width + height.
Economy/Coach Class Travelers
Travel Between (To or From) Baggage Allowance and Fees
United States (Excluding Hawaii), Canada, Puerto Rice, U.S. Virgin Islands, and the Caribbean United States (Excluding Hawaii), Canada, Puerto Rice, U.S. Virgin Islands, and the Caribbean 1st Bag: $25
2nd Bag: $35
Hawaii 1st Bag: $25
2nd Bag: $35
Mexico and Central America (excluding Panama and El Salvador) 1st Bag: $25
2nd Bag: $40
South America (Excluding Brazil, Venezuela, Colombia, Ecuador, and Peru) 1st Bag: Free
2nd Bag: $70
Europe, Middle East, Africa and India 1st Bag: Free
2nd Bag: $100
Asia (Excluding Japan) 1st Bag: Free
2nd Bag: $100
Micronesia 1st Bag: Free
2nd Bag: $70
Japan 1st Bag: Free
2nd Bag: $95
Hawaii Hawaii 1st Bag: $25
2nd Bag: $35
The Caribbean, Mexico and Central America (excluding Panama and El Salvador) 1st Bag: $25
2nd Bag: $40
South America (Excluding Brazil, Venezuela, Colombia, Ecuador, and Peru) 1st Bag: Free
2nd Bag: $70
Europe, Middle East, Africa and India 1st Bag: Free
2nd Bag: $100
Asia (Excluding Japan) 1st Bag: Free
2nd Bag: $100
Micronesia 1st Bag: Free
2nd Bag: $40
Japan 1st Bag: Free
2nd Bag: $95
The Caribbean, Mexico and Central America The Caribbean, Mexico and Central America (excluding Panama and El Salvador) 1st Bag: $25
2nd Bag: $40
South America (Excluding Brazil, Venezuela, Colombia, Ecuador, and Peru) 1st Bag: Free
2nd Bag: $70
Europe, Middle East, Africa and India 1st Bag: Free
2nd Bag: $100
Asia (Excluding Japan) 1st Bag: Free
2nd Bag: $100
Micronesia 1st Bag: Free
2nd Bag: $70
Japan 1st bag: Free
2nd Bag: $95
South America (Excluding Brazil and Venezuela) South America (Excluding Brazil, Venezuela, Colombia, Ecuador, and Peru) 1st Bag: Free
2nd Bag: $70
Europe, Middle East, Africa and India 1st Bag: Free
2nd Bag: $100
Asia (Excluding Japan) 1st Bag: Free
2nd Bag: $100
Micronesia 1st Bag: Free
2nd Bag: $70
Japan 1st Bag: Free
2nd Bag: $95
Europe, Middle East, Africa and India Europe, Middle East, Africa and India 1st Bag: Free
2nd Bag: $100
Asia (Excluding Japan) 1st Bag: Free
2nd Bag: $100
Micronesia 1st Bag: Free
2nd Bag: $70
Japan 1st Bag: Free
2nd Bag: $95
Asia (Excluding Japan) Asia (Excluding Japan) 1st Bag: Free
2nd Bag: $70
Micronesia 1st Bag: Free
2nd Bag: $40
Japan 1st Bag: Free
2nd Bag: $70
Micronesia Micronesia 1st Bag: Free
2nd Bag: $40
Japan 1st Bag: Free
2nd Bag: $40
Venezulea and Brazil All Locations Up to Two Bags Free
Japan, Indonesia, Myanmar, Philippines, Singapore, Thailand, Taiwan, Vietnam North, Central and South America, Europe, Africa and the Middle East Up to Two Bags Free
North, Central and South America, Europe, Africa and the Middle East To: Rest of Asia (excluding Australia, New Zealand, Micronesia) 1st Bag: Free
2nd Bag: Cost Depends on Departure Location
Rest of Asia (excluding Micronesia) To: North, Central and South America, Europe, Africa and the Middle East Up to Two Bags Free
North, Central and South America, Europe, Africa and the Middle East Australia and New Zealand Up to Two Bags Free
North, Central and South America, Europe, Africa and the Middle East Between Japan and Micronesia/Guam 1st Bag: Free
2nd Bag: Cost Depends on Departure Location
North, Central and South America Panama and El Salvador 1st Bag: Free
2nd Bag: $30
North, Central and South America Colombia, Ecuador, and Peru 1st Bag: Free
2nd Bag: Free
First and Business Class Travelers
For International Flights: Up to 2 bags free weighing no more than 70 lbs each (32 kg).
Carry-on Bags
1 bag and 1 personal item at no extra charge.
Carry-on bags and personal items must fit into the overhead bin or under the seat in front of you and in most cases may not exceed 45 linear inches (114 cm) in combined length, width and height, including any handles and wheels. Depending upon size of the aircraft , carry-on bags that fit the allowed size restrictions may be gate checked, during the boarding process and returned upon deplaning.
Allowance and fee amounts listed are not guaranteed and are subject to change by the airline. Fees displayed are based on the unrestricted coach, business and/or first class airfares and may apply each time you check-in baggage. Actual fees may differ in certain circumstances, including but not limited to fare type paid, whether you pay the fee at the airport or on your airline's website, your frequent flyer status and cabin class. Be sure to verify the actual fees with your airline(s) before you travel.
To confirm baggage fees for your reservation or for information on additional, overweight, or oversized bags, fare-type based baggage fees or if your confirmed class or itinerary is not shown, click here to visit the airline's website.
Optional Services such as pre-reserved or priority seating, in-flight entertainment, Wi-Fi, pets, dining, etc. vary by airline and flight. Information on which optional services are available on your flight, and fees for such services, can be reviewed by visiting your airline website; click here to visit the airline's website
Your Trip Summary
Names must match photo ID. Please verify spelling and edit names as necessary.
[redacted]
Depart ing Flight Informat ion - T hursday, December 24, 2015
Flight 302
2h 31m, 801 mi
From
Dallas/Fort Worth Intl Airport (DFW)
Dallas, TX
Departs: 02:12 PM
T o
[redacted] Intl Airport (ORD)
Chicago, IL
Arrives: 04:43 PM
Aircraf t
Airbus A320 (Jet)
Economy/Coach
Class
Flight 1144
2h 0m, 598 mi
From
[redacted] Airport (ORD)
Chicago, IL
Departs: 05:35 PM
T o
[redacted] Intl Airport (CLT )
Charlotte, NC
Arrives: 08:35 PM
Aircraf t
Airbus A319 (Jet)
Economy/Coach
Class
Ret urning Flight Informat ion - Monday, December 28, 2015
Flight 330
3h 1m, 933 mi
From
[redacted] Intl Airport (CLT )
Charlotte, NC
Departs: 11:25 AM
T o
Dallas/Fort Worth Intl Airport (DFW)
Dallas, TX
Arrives: 01:26 PM
Aircraf t
Boeing 737-800
(Jet)
Economy/Coach
Class
Passenger and t icket informat ion
Summary of Charges
Airline Ticket Cost: $318.00 per ticket
Airline Ticket taxes and fees: $35.20 per ticket
Processing Fee: $7.00
Airline Ticket Trip Protection: Declined + Add Now Recommended!
Number of Tickets: 1
Airline Ticket Delivery: $0.00 (Electronic Ticket)
Airf are Subtotal: $360.20
Total Trip Cost:
(All prices are in USD) $360.20
Baggage Fees are not included in your trip cost.
Important Information
Once confirmed, airline change penalties and restrictions apply. Most tickets are non-refundable. See your airline’s
full fare rules.
Airline tickets are non-transferrable. Name changes or adjustments are not allowed once purchased.
Meal and seat preferences are not guaranteed. Fares are not guaranteed until purchase.
Airfares and flight availability are not guaranteed until purchased.
You will be issued Electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in.
Enter Your Billing Address(as it appears on your credit card statement)
Street
137 Deal Ln
"Yes! I would like to receive exclusive promotions, coupons, and discounts from priceline.com."
Choose a Credit Card
I want to use my own credit card:
[redacted] T [redacted]
Seat Preference:
(Change Seat)
Flight #302 25B
Flight #1144 Aisle Seat Requested
Flight #330 Aisle Seat Requested
Ticket Type:
Electronic
Ticket
Hotels Cars Flights Vacation Packages Cruises More ? My Trips ? Help ?
Current Cost $360.20
Card Member Bonus - $50.00 Statement
Credit
You Pay Only $310.20
You're invited to apply for the new priceline rewards [redacted]® card.2 Apply right now
to save $50 when you use your new account to pay for this purchase. Plus, enjoy
these benefits:
Earn 5 points per $1 spent on priceline.com® purchases
Earn 1 point on every dollar you spend...every dollar, every place
No Annual Fee2
Redeem your points, for statement credits, for anything you buy on the card
($25 minimum)
Terms and Conditions
apply now and save $50
Password (Min. 8 characters) Conf irm Password:
I would like to save $50 on this purchase.1
Register now and save! (optional)
Create a password and we'll save your itinerary and billing information in a secure profile.
Password strength
prev buy my t icket s now
1 Savings offered as a one-time statement credit to your new card.
2 Offer subject to credit approval. Benefits will vary depending upon the card for which you are approved. Not everyone will qualify for the priceline [redacted]® Signature
Card. If at the time of your application you do not meet the credit or income criteria necessary, we may not be able to open an account for you or you may receive a
[redacted] which has fewer benefits. See Terms and Conditions for information about the account terms and benefits that will apply if you are not approved for a
priceline [redacted]® Signature Card. This offer is available to new Cardmembers only. For information about rates, fees, other costs, and the reward program rules (including
points accrual rate, bonus point awards, etc.) and benefits associated with the use of this credit card program, please see the Terms and Conditions.
3 Earning Points: Cardmember(s) earn "Points" in the following amounts based upon the types of purchase transactions charged to the Account: a)Earn five (5) points
for every dollar spent on all eligible purchases made at priceline.com®. Purchases not eligible will receive one point for every dollar spent using your card which
includes: cruise bookings, non-Name Your Own Price® car reservations, and hotel reservations designated as Pay When You Stay. b) Earn one (1) point for every dollar
spent on all other transactions. The following transactions are excluded from "Purchases" and do not earn Rewards unless stated: interest, finance charges, balance
transfers, convenience checks, cash advances and credit fees.Restrictions apply. Please see the Terms and Conditions for more information.

Dear Mr. [redacted],
 
Thank you for taking the time to contact us regarding your hotel reservation with the Rodeway Inn under Request Number [redacted].
 
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
 
We...

apologize if you are dissatisfied with our service. Customers are our number one priority, and we work hard to make your experience with us a positive one. Your feedback is appreciated.
 
We understand you are unhappy about receiving the [redacted] which is listed as one of the examples of 1-star hotels on our site after booking an Express Deal for a 2-star hotel.
 
Please understand that while we do provide examples of some hotels that fall within our star ratings, not all individual hotels within each chain will always achieve the same rating. Priceline evaluates each participating hotel based on specific criteria including available amenities and services.
 
Our examples may show a certain hotel chain as having a specific rating; however, different properties and locations may have higher or lower ratings depending upon our evaluation.
 
We also state on our site that the examples shown may encompass hotels that fall under other star levels, which can differ from the star level assigned. There is no guarantee that you will receive any particular brand when selecting a star rating.
 
We have researched to find that your confirmed hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows:
 
[redacted].com = 2
[redacted].com = 2
 
We appreciate that you have taken the time to share your feedback, and we apologize if we are unable to issue a refund for your reservation.
 
I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.
 
Sincerely,
 
[redacted]
Executive Offices

We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. Priceline discloses that we will find a room in a
hotel willing to agree to your offer price and located within the shaded area
displayed on the priceline.com website for the consumer's selected area(s). We
have again reviewed the location of this property and confirmed that the [redacted] [redacted] by [redacted] is located within the
shaded area of the mapping guidelines for the city area labeled [redacted].
Priceline offers a variety travel service options, including our Retail
service, where consumers view a list of competitive prices across a
wide range of hotels and can choose his/her desired hotel and location. We are sorry that we are unable
to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:The issue is that I did select the correct pick-up and drop-off locations of [redacted] to [redacted] airports...  The next page was the name your bid page...  there was no confirmation on this page as to what I was bidding for.  After the bid was accepted it said it was the same locations: [redacted] to [redacted].  Which is what they show AFTER the bid was selected.  That is the error.   I thought I was clear when I put in my complaint.  Should I submit another complaint or can we re-open this one?  Ideally I'd like to try again and hope they get it right, but am afraid to do so since they probably won't refund anything next time.  I've used Priceline a lot in the past but never attempted a car rental using different pickup and dropoff locations.   Maybe if they contacted me to work with me I can show them what happened.  Please let them know I'd like their assistance in this matter. Thanks again and I really appreciate your help.   
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi.  Here is the response that we sent to our customer.   Dear Mr. [redacted], Thank you for taking the time to contact us regarding your reservation at the [redacted] [redacted] [redacted]. I am writing to let you know that we received your...

Revdex.com concern in our Executive Offices. I understand that you had an issue with this hotel. I apologize for the inconvenience. I contacted the property for assistance and unfortunately, they only agreed to refund the last 2 nights. However, since we value your business, we decided to make a one-time exception and refund the remaining amount. Your additional $85.30 refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days. Thank you for your patience while I resolved your issue, and I hope you find this information helpful. Sincerely, Christine M[redacted]Executive Offices

Revdex.com, Inc.
 
I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
 
The consumer selected Priceline's Name Your Own Price service and requested a property located in the area labeled [redacted] or...

Downtown - [redacted]
 
We are sorry that the consumer is not satisfied with the location of his/her accommodations at [redacted] [redacted]
 
Priceline discloses that we will find a room in a hotel willing to agree to your offer price and located within the shaded area displayed on the priceline.com website for the consumer's selected area(s). [redacted] is clearly located in the shaded area of the mapping guidelines for the region labeled [redacted]. Consumers who prefer to stay in a particular location or particular property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels.We are sorry that the consumer’s selected purchase is non-refundable and non-changeable, and we are unable to assist with a refund.
We hope you find this information helpful and appreciate the opportunity to clarify the matter.
Sincerely, N. D[redacted]priceline.com
This checkout page for trip number [redacted] was submitted on 2015-10-01 16:34:39
Please Review Your Request
3½ Star Upscale-Plus Hotel  
Which hotel will I get?
Check-In Date:
Friday, November 20, 2015
Check-Out Date:
Sunday, November 22, 2015
Region
[redacted], **
City Areas:
Downtown - [redacted]
Check-In Time:
Varies by hotel. Guaranteed late night arrival if needed.
Check-Out Time:
Check-out times vary by hotel
Room 1:
[redacted]
Number of Rooms:
1
Guaranteed Amenities:
Guest Score 7/10 or Higher
Number of Nights:
2
 
Offer Price Per Room, Per Night:
US$ 117.00
Travel Insurance:
US$ 10.00
Subtotal:
US$ 234.00
Taxes and Service Fees:
US$ 43.24
Priceline Hotel Coupon:
-US$ 0.00
Total Charges*:
US$ 277.24
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
Purchase Trip Cancellation/Interruption InsuranceCheck here to cover yourself in the event of unforeseen illness, injury, and job loss for only USD10.00 per room per night. Details.
 *Prices are in US dollars.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
  If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
  Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives.
For security reasons, and to indicate that you have reviewed your request, please initial below. Remember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request.
[redacted] [redacted]
[redacted] conditions and privacy policy.

I have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence.
In accordance with our Best Price Guarantee policy, to qualify for a price
guarantee refund, the property must be the same hotel, check-in and check-out
dates, number of rooms, room type including bedding and view selection. With
the type of booking the consumer referenced on Hotwire, the property is not
disclosed prior to purchase and there is a possibility that the confirmed hotel
will be a different hotel. I
am sorry that the consumer is disappointed; however we are unable to assist any
further in this situation.
 
Sincerely,
[redacted]
priceline.com

Complaint: 1[redacted]
I am rejecting this response because: [redacted] / Priceline is not taking any ownership of their issue.  It was the their system / program that changed the date after I entered the correct date I wished to stay.  Additionally, Priceline is still trying to make a profit off the disputed issue.  They are charging me 80 dollars and they are only paying 60 dollars to the [redacted]
Sincerely,
[redacted]

Our records indicate that a goodwill refund in the amount of $52.74, which
is equal to 20% of the total hotel reservation cost is being refunded to the consumer..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11774917, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]