Stahl Construction Company

Complaint Background:
Product/Service: [redacted] by [redacted] at [redacted]
Purchase Date: 12/9/2015
Problem Occurred: 12/11/2015
Order Number: [redacted]
Talked to Company: 12/16/2015
We have reviewed the order number (# [redacted]) provided by the consumer.
Attached hereto...

is a copy of the consumer’s contract page indicating that on 12-9-2015, the consumer selected the purchase of a non-refundable hotel room reservation with 2 double beds, for check-in on 24 December 2015.
Our record further indicates that the consumer viewed the accepted status of the request immediately after purchase on
12/09/2015 at 09:06:59 AM [redacted] ( [redacted]@**.COM )
-WEBSITE Check Status Accessed

Sincerely,
N. D[redacted]
priceline.com
This checkout page for trip number [redacted] was submitted on 2015-12-09 09:06:43

[redacted] By [redacted] At [redacted]
[redacted], [redacted]
Freebies:
Special Discount 22% off
Check-In: Thu, Dec 24, 2015
Check-Out: Sat, Dec 26, 2015
Room Type: Double Room ~ Non~Smoking
- Max 2 Guests
Non Refundable

Summary of Charges
Room Cost
(details)
$76.73
Rooms 1
Nights 2
Room Subtotal $153.46
Taxes & Fees
$19.34
Total Priceline Charges $172.80
Resort Fee* $39.90
Total Cost $212.70
Prices are in USD
*This resort fee is charged by property at check-in.
Reservation Name (Age 18 or Older)
Enter the name of the person checking into the hotel. This person must present a valid photo ID and credit card at check-in.
Room 1

I agree to the [redacted] Conditions, Terms and Conditions and Privacy Policy by [redacted] this room.
Important Information
• Room Description: 2 DOUBLE BEDS-NONSMOKING 19.95USD RESORT CHARGE-SWEET DREAMS EXP BED FLAT SCREEN TV-IHOME CLOCK RADIO W/DOCK STATI
• Rate Description: Websaver - Full pre-payment required upon [redacted]
• Hotel Freebies Details:
Special Discount 22% off — Advance Purchase
— Promotion Details — Negotiated Specials may be limited to certain dates and subject to availability.
• Cancel Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
• Mandatory Fee: This hotel charges an additional $19.95 per room per night. This fee will be charged to you directly by the hotel. Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe fees. The amount of the charge is subject to change.
• Guarantee Policy: Reservation is guaranteed for arrival on the confirmed check-in date only. If you don't check in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
• Your credit card is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
• Pet Policy: Service animals permitted Pets allowed, 25 lbs maximum weight, maximum size medium. 75.00 USD deposit
• The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for the mandatory fee listed above as well as any additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rate.

Complaint: [redacted]
I am rejecting this response because:1. The Hotel was very nice and had no problem refund the money but told us it was the third party that had to refund the credit card. Jaylina, the girl at the desk told us that she would try to fight for us. 2. The supposed refund rules are vague in that it doesn't specifically state how unused nights would be handled. The policy can be taken several ways.
Sincerely,
[redacted]

Dear Mr. [redacted],

Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted].

We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.

We understand...

that the passenger was unable to use the
reservation due to passport issues. When your request was accepted, we stated
on your itinerary on our website that all passengers need to bring a valid
government-issued photo ID when they check-in, or they will not be able to
board their confirmed airline.

We also sent a reminder e-mail prior to departure
advising of all stops and stated that international travelers will almost
always need a passport, and that they also might need to show some other
documentation such as a visa at the destination and in connecting cities. I
apologize for the difficulties you are having; however, your reservation cannot
be changed or cancelled.

I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.

Sincerely,

[redacted]
Executive Offices This contract for request number [redacted] was
originally initialled on Fri Mar 20 08:54:17 EDT 2015

We Recommend Trip ProtectionLife is uncertain...plan for the
unexpected.Get the following protection up to the limits listed
below and much more and much more for $36.00 per
person.
100% Trip Cancellation and Trip Interruption
Protection reimburses for cancellations due to unforeseen illness of
traveler, family members and traveling companions, death in the family, job
loss, natural disaster at departure or destination city or other specified
events.
$500 Baggage and Personal Effects
reimburses for lost personal effects as well as checked baggage throughout your
trip.
$50,000 Emergency Evacuation coverage
pays for the cost of medical transportation to the nearest medical facility
and/or to your home in the event a serious medical situation requires an
evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident
Protection
24/7 Hour Live Travel Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.
We Found a Great Deal for You
$479
If you can return on Friday, April 3 we can get you tickets for $479 per ticket
including taxes and fees.
Departing Flight Information - Friday, March
27, 2015
From:[redacted]
To:[redacted]
0-1 ConnectionsDepart
between 5am on tripdate through 2am next dayJet Aircraft
Returning Flight
Information - Friday, April 3, 2015
From:[redacted]
To:[redacted]
0-1 ConnectionsDepart
between 5am on tripdate through 2am next dayJet Aircraft
[redacted]
Summary of Charges
Airline
Ticket Offer with Taxes & Airline Fees:
$472.18 per
ticket
Airline
Ticket Agent Fees:
$7.45 per
ticket
Airline Ticket Trip
Protection:
$0.00 Declined+ Add
now Recommended!
Number of Tickets:
1
Airline Ticket Delivery:
$0.00 (Electronic
Ticket)
Airfare Subtotal:
$479.63
Total Trip Cost: (All prices are
in US dollars)
$479.63
Baggage fees are not included in your trip
cost.
Important Information
•
Your airline tickets are non-refundable, non-transferable and non-changeable.
•
Your tickets will be round-trip, coach class tickets issued on one of Priceline's
partner airlines. You must fly on the flights assigned to you. Upgrades and
standbys are not available and if any part of the ticket is unused it has no
value after ticketed departure time.
•
Name Your Own Price tickets issued through Priceline are not eligible for
frequent flyer miles. Priceline customers are protected by the same airline
regulations extended to all passengers, including protection against
overbookings and baggage loss.
•
If we find an airline that accepts your price, we'll immediately purchase
your tickets using the payment information you provided.
•
You will be issued electronic tickets. Remember to bring a valid
government-issued photo ID with you to check-in.
Photo ID must match the passenger name provided. If you are traveling outside
the U.S., all travelers will need a valid
passport and you may also need to show additional
documentation at your destination and/or in connecting
countries.Once you click
"Buy My Tickets Now" below, we'll immediately purchase your tickets using the
payment information you provided to us. In most cases, your complete flight
itinerary will be ready for you in seconds. Remember, these tickets cannot
be cancelled, transferred or changed.
[redacted]
**

I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy
policy. Please note:
If you are ready to purchase, please select "Buy My Tickets Now". Due to
constantly changing airline inventory, ticket availability is not guaranteed.
You will be charged only upon a successful booking.

Complaint: 1[redacted]
I am rejecting this response because: [redacted] / Priceline is not taking any ownership of their issue.  It was the their system / program that changed the date after I entered the correct date I wished to stay.  Additionally, Priceline is still trying to make a profit off the disputed issue.  They are charging me 80 dollars and they are only paying 60 dollars to the [redacted]
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: I would like a copy of the recorded discussion between myself and your agent.  She did not tell me it was an exchange fee, she told me that because I bought a package I had to purchase a new package. 
Additionally, my new receipt specifically states 2 adult fares at $539.54 + taxes of $137.32.  Carrier Imposed fees states $0.00.  
This is false advertising as I was told I had to purchase new round trip tickets.  I was not told I was being charged a fee. 
Sincerely,[redacted]

We are in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
According to
the consumer, he/she intended to book a reservation from July 2nd
 to July 5th  and received confirmation for July 3rd
 to 5th....

The consumer states that Priceline was
unable to change or, cancel the reservation for a full refund.
 
Please note
that the consumer selects his/her travel dates for a Name Your Own Price
purchase. Once the consumer provides
all the details of his/her trip on our web site, we summarize the consumer’s
request, including the dates selected, on what we refer to as the Contract
Page, (attached). The consumer is then asked to review the details/summary of
the trip and initial the box at the end of the summary to authorize the terms
and conditions of the purchase, and confirm that the travel details provided
are accurate. If the consumer’s offer summary shows a mistake, the consumer can
go back and change it before he/she clicks "Buy Now."
 
Attached hereto is a copy of the
consumer’s initialed contract page agreeing to the non-refundable and non-changeable
terms and conditions of the purchase as well as a Friday, July 3rd
departure and Sunday July 5th return date.


















Depart:
Fri, July 3, 2015

Return:
Sun, July 5, 2015
 
Our
ability to cancel, change or refund the reservation is governed by contractual
agreements with our travel partners, which state that the consumer’s selected
reservation is non-changeable and non-refundable.  We are sorry that the consumer’s selected
purchase is non-refundable and we are unable to assist the consumer with a
change or refund.
I hope you find this information helpful and appreciate the
opportunity to clarify this matter.
Sincerely,
[redacted]
Priceline.com
 
This contract for request number [redacted] was originally initialled on Sun Jun
28 12:35:20 EDT 2015
Your Trip Summary


















We Recommend Trip Protection
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$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.






























Airfare Details

Depart:
Fri, July 3, 2015

Return:
Sun, July 5, 2015

Departing Airport:
[redacted]
[redacted]

Arrival Airport:
[redacted]
[redacted]
or
[redacted]
[redacted]

Flight Times:
The [redacted] will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Ticket

Passengers:
[redacted]

Aircraft:
Jet aircraft


We Recommend Trip Protection
Life is uncertain...plan
for the unexpected.
Get the following protection up to the limits listed below and much more.
Hide Details >
100% Trip Cancellation
and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other
specified events.
$500 Baggage and
Personal Effects reimburses for lost personal effects as well as checked
baggage throughout your trip.
$50,000 Emergency
Evacuation coverage pays for the cost of medical transportation to the nearest
medical facility and/or to your home in the event a serious medical situation
requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel
Accident Protection
24/7 Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services.


Yes! I'd like to purchase Trip Protection for
$17.00 per person.View terms & conditions


No, thanks. I prefer to decline Trip
Protection.
Summary of Charges



























Airline Ticket Offer
Price:

$150.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$43.40 per ticket

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$193.40

Total Trip Cost:
(All prices are in US dollars)

$193.40

Baggage fees
are not included in your trip cost.

Important
Information


























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available. If
you do not take your outbound flight, the [redacted] will automatically
cancel the remainder of your reservation. If any part
of the ticket is unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.



 





[redacted]
** 



I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy.

Dear [redacted]
 
Thank you for taking the time to contact us regarding the
rental car portion of your vacation package reservation with [redacted] Rent a Car
under Trip Number [redacted].
I am writing to let you know that we have received your
Revdex.com complaint...

in our Executive Offices. We apologize for any
inconvenience you encountered with [redacted] Rent a Car. When your reserved car
class is not available, the rental car company is supposed to provide you with
the next highest available car class at no charge.
Since the rental car company was not able to accommodate
you, your rental car reservation was cancelled for a full refund of 87.63 USD.
As what you have been previously advised, we are unable to breakdown the
charges or provide an itemized receipt for each travel component of your package
reservation because we combine special prices together for each component that
you purchased into one discounted rate. This discounted rate would not be
available if you purchased the travel components separately. The total amount
of your package is presented to you prior to purchase on your contract page and
is visible on your confirmed itinerary.
I understand you rented another vehicle and had to pay
more for your new rental. I am more than happy to check if a reimbursement of
the difference between our rate and the rate the new rental car company charged
can be issued. In order to be eligible for the refund of the difference, your
new rental must be for the exact same car class as the original reservation and
for the same number of rental days. Please fax a copy of your rental receipt to
us at ###-###-####, or you may reply to this email and attach your rental
receipt in PDF or JPG form. With your receipt you must also include your name,
trip number ([redacted]), and a description of the issue. We will review your
receipt and contact you within a few business days with a resolution.
We look forward to hear from you.
Sincerely,
Nico T[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: This was not stated on my original ticket booking and I’m not going to just eat 2000$ in ticket costs. This is poor customer service and I never would have booked the tickets if I knew I wasn’t going to be allowed to cancel them. I knew I was still looking for cheaper flights and I double checked the cancellation and yet again there was no date or time. The only outcome that will be accepted is a refund.
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for
taking the time to contact us regarding your Vacation Package Request Number
[redacted]
 
We are writing to let you know that we received your Revdex.com
concern in our Executive Offices. As we understand, you are requesting...

details
of the amount that was not refunded from your package cost. The breakdown of
charges for your reservation are as follows:
 
 
Air ticket
reservation:  $424.21
Hotel reservation:  $148.17
----------------------------------------------------------
Total Vacation Package Cost:  $572.38
Less:  Refund, Air ticket reservation:  ($424.21)
----------------------------------------------------------
Updated Vacation Package Cost:  $148.17
======================================
 
 
We apologize;
however, our system does not display a breakdown of the taxes and services fees
for this package.
 
Please note
that the $148.17 is for the hotel portion of your package. As stipulated on the
Contract Page we presented you prior to booking, for the hotel portion, "
If you cancel your room, you will still be charged for the full reservation
amount."
 
For your
reference, I have sent you a copy of your Contract Page. This will be sent
through a separate email.
 
We hope you
find this information helpful.
 
Sincerely,
 
Berna A[redacted]
Executive Offices

Complaint: [redacted]
Dear N. Dangelo:
I am rejecting this response because you continue to ignore my original concerns, fail to provide proof or information showing that Priceline has made any changes, provide no reassurance that these same violations of customer privacy will not continue in the future, and fail to show that Priceline is in compliance with Revdex.com guidelines governing the use of customs' private information.  I am also rejecting this response because none of the three attachments that you mentioned were actually attached to the e-mail.In my previous e-mail I said:
·      
I would like Priceline to change
its policy of using customers' e-mail addresses to send junk e-mails against
customers' will.
·      
I would like Priceline not to
add customers' e-mail addresses to Priceline's e-mail list when a customer
explicitly opts out.
And you replied: "Unless
a Priceline customer tells us that he/she does not want to receive email
offers, Priceline will occasionally send promotion coupons, marketing material
or other special travel deals."Your response fails to address my clearly articulated original concern.  While purchasing my ticket online, I told Priceline that I did not want to receive email offers by unselecting the box next to "Yes! I would like to receive exclusive promotions, coupons, and discounts from priceline.com."  (See attached "Priceline Op-Out Button.")  And yet Priceline added me to their promotions e-mail list against my express wishes.  In addition, your response fails to address the fact that, in my previous e-mail, I attached a chat transcript with Bernice, a Priceline customer service agent, who explained: "When you make a reservation in our website the system
automatically sends you those promotional emails, even if you choose to
not receive them."  What Bernice says directly contradicts your claim that "Unless
a Priceline customer tells us that he/she does not want to receive email
offers, Priceline will occasionally send promotion coupons, marketing material
or other special travel deals."  Either Bernice is lying, or you are lying.  Because I deselected the "Yes! I would like to receive exclusive promotions" box when I purchased my ticket, all evidence points to your lying.In my previous e-mail I also say:·      
I would like all Priceline
e-mails to contain unsubscribe links. You also say in your reply: "Please
note that the unsubscribe link is located in every promotional email about
news/special offers/travel deals."  This, however, is untrue.  Please see the attached promotional e-mail ("Priceline Promotional Email with No Unsubscribe") sent to me by Priceline on April 18, 2016, which contains no unsubscribe link.  At the bottom, the e-mail says "This is a promotional email from Priceline.com," and there is no unsubscribe link.  Once again, your claim that "the unsubscribe link is located in every promotional email about
news/special offers/travel deals" is demonstrably a lie.You go on to repeat yet again: "In
accordance with Revdex.com guidelines, Priceline promotional emails (promotion
coupons, marketing material or other special travel deals), provide easily-accessible,
unsubscribe options from future emails to all customers."  And yet the attached April 18 promotional e-mail, without an unsubscribe link, demonstrates your claim to be false.And so my concerns remain unchanged:·      
I would like Priceline to change
its policy of using customers' e-mail addresses to send junk e-mails against
customers' will.
·      
I would like Priceline not to
add customers' e-mail addresses to Priceline's e-mail list when a customer
explicitly opts out.
·      
I would like all Priceline
e-mails to contain unsubscribe links.
·      
I would like Priceline customers
to be able to manage their e-mail preferences without being forced to set up a
Priceline account.
·      
I would like Priceline to be
fined and/or censured for explicit, deliberate lying and customer deception
aimed at increasing Priceline's profits to the detriment of customer privacy
and customer rights.
Sincerely,
[redacted]

We are contacting you today regarding your reservation at the [redacted] booked under Trip Number [redacted].   We have canceled your reservation and processed a full refund in the amount of 377.36 USD. Your refund will be processed by our system within one business day...

and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely, [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:The issue is that I did select the correct pick-up and drop-off locations of [redacted] to [redacted] airports...  The next page was the name your bid page...  there was no confirmation on this page as to what I was bidding for.  After the bid was accepted it said it was the same locations: [redacted] to [redacted].  Which is what they show AFTER the bid was selected.  That is the error.   I thought I was clear when I put in my complaint.  Should I submit another complaint or can we re-open this one?  Ideally I'd like to try again and hope they get it right, but am afraid to do so since they probably won't refund anything next time.  I've used Priceline a lot in the past but never attempted a car rental using different pickup and dropoff locations.   Maybe if they contacted me to work with me I can show them what happened.  Please let them know I'd like their assistance in this matter. Thanks again and I really appreciate your help.   
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The solution offered by Priceline is completely unacceptable for several reasons. First, it misstates the facts. Upon first arriving at the hotel, I informed the hotel staff that same night about my unhappiness with the condition of the room and hotel.  The hotel staff indicated that the hotel was fully booked and no accommodations could be provided.  As such, Priceline’s statement that I never raised any concerns is patently false. Next, this argument also misses the mark.  My complaint is not against the hotel but rather against Priceline.  It is Priceline that falsely advertised this hotel as a four stars and having certain amenities.  It is because of Priceline’s false and misleading advertisement that I booked my stay.  It is through Priceline that I prepaid for my stay, not the hotel.  As such, it is beside the point as to whether or not the hotel is providing any type of compensation.  My complaint is against Priceline and its unfair and misleading practice.  Had I known the state of the hotel and that this hotel was subpar, I would have never booked my stay there. Further, the amount offered is wholly insufficient to place rectify the situation.  We went to that hotel to celebrate my birthday.  Because of the state of the hotel, my husband and I were unable to enjoy out time there.  A mere $123 will not undo the wrong that we have endured.  As such, my demand remains a reasonable one: to render a complete refund given what took place. Finally, I am acutely aware that practices such as those committed by Priceline have significant legal consequences under [redacted] [redacted] [redacted] However, I am providing Priceline with the opportunity to remedy this situation informally, through this complaint. I look forward to hearing from you.
Sincerely,
[redacted]

Thank you for taking the time to contact us regarding your reservation with [redacted] Corporation for Trip Number [redacted].   I am writing to let you know that we received your Revdex.com rebuttal in our Executive Offices.   I understand your frustration with our inability to change your reservation; however, your reservation is truly restricted in our system. Our rental partner accepted your reservation on the condition that we must not change, cancel or issue any refund.   Special request such as early pick up is at our rental partner's discretion.   Thank you for your time.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]I am rejecting this response because:
1. During the time of dispute, Priceline refunded what they termed a 'non-refundable' payment.
2. Priceline then cancelled the flight reservation that they termed  'non-cancellable'.
3. Priceline denied the dispute and re charged my card for the entire payment of $707.50
4.  Priceline made a contractual agreement with me.  When I refuted it with my [redacted] company, Priceline (not the bank) cancelled it, then recharged the entire amount and did not provide the service they were committed to providing. 
5. The Bank for my [redacted] company does not owe this money.  The money was received and deposited by Priceline.
Sincerely,[redacted]

Dear [redacted]
 
Thank you for contacting us regarding your reservation at
the [redacted] New York booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you do not feel your...

hotel
was rated properly and want to receive a partial refund.
 
We have researched to find that this hotel has a guest
satisfaction rating of 8.7/10 and does meet our expectations for the star
rating selected on our website.
 
Our competitors also rate this hotel as follows:
 
[redacted]
*
[redacted]
*
[redacted]
 
[redacted]
 
We contacted the hotel and were advised that they
upgraded you to a King room for no additional fee due to it being your
Anniversary. We are sorry if you are unhappy with your past hotel stay; however,
we are unable to offer a partial refund back to your account as requested. 
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Thank you for taking the time to contact us regarding your reservation with [redacted] Rent a Car for Trip Number [redacted].   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that you are requesting to either change or...

cancel your reservation. I reviewed your record in our system and it shows that you purchased a restricted rate, which means it cannot be changed, cancelled or refunded.   Our rental partners are willing to offer great prices on the condition that no changes or cancellation will be made. Our record shows that you saved 580.28 USD or 44.43% by booking this reservation.   I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.   Sincerely,   [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please refund immediately.
Sincerely,
[redacted]

I have received the consumer’s additional comments.
As you requested, I have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusion. After review of this concern we do show that on July 18, 2016 we
were contacted to advise that the hotel was offering the requested refund. We
verified with Scott at the hotel that they were willing to provide a full
refund and have process this in our system. A refund in the amount of $80.20 is
being processed back to the credit card used to make the request. I am sorry that we
are unable to assist the consumer any further in this situation. The consumer
may contact the property directly for any further assistance.
 
Sincerely,
N.
D’[redacted]
Executive Offices

Thank you for taking the time to contact us regarding your [redacted] Airlines reservation for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We sincerely apologize for the difficulty you encountered. We...

understand you are requesting for a refund of your reservation because your flight got delayed and you were use the reservation. We reviewed your request and verified your reservation was canceled and refunded in full of 297.95 USD on May 8, 2017. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days.   We apologize for the inconvenience and we hope you find this information helpful.   Sincerely,   [redacted] Executive Offices