Stahl Construction Company

Dear [redacted]
Thank you for taking the time to contact us regarding your [redacted] Rent a Car reservation for Trip Number [redacted]We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand your request for a refund of of the...

difference because you found a lower rate for the same car rental and travel dates on January 12, 2016. We also understand that you have a copy of the lower rate you found and would like to request for a copy sent either through fax or email for further review. You may send the information through fax at ###-###-#### or email at [email protected]. If you plan to send the information through email, kindly send it in a PDF or JPG file no larger than 2 megabytes.We hope to hear from you soon.Sincerely,Junko A[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because: I spoke...

to [redacted] and informed him of the following; When I spoke to [redacted] on 8/19 a representative of Priceline, I asked her to forward me a copy of this policy, which again it is not stated anywhere that I was not entitled to a full refund the day. Further, the hotel and Priceline were immediately contacted after I accidentally booked a hotel I didn't need. I sent Priceline a copy of their cancellation policy they forwarded to me, and my telephone records showing that I dialed [redacted], and Priceline. I tried to resolve the matter then and at a later timer via telephone, and then sent a letter thereafter. I do believe that because I called Priceline and [redacted], I shouldn't be charged a no-show fee, I can obviously prove this.  Most importantly, I asked Priceline to forward me their documents, which when I looked it over no where on there does it state NO refunds if a hotel is booked after 12pm local time. Additionally, if they have several different cancellation policies wouldn't that fall under some sort of false advertising? I have waste time and energy trying to resolve this matter, therefore at this point I will only accept a FULL refund. Please see below for an email they sent me:Thank you for taking the time to contact us regarding your reservationat the [redacted] for Trip Number [redacted]We are writing to let you know that we have received your BetterBusiness Bureau concern in our Executive Offices.We understand that you are requesting for a full refund of yourreservation. We reviewed your issue and verified that you contacted usafter noon, local hotel time on July 4, 2105. It was stated on yourcancellation policy that refunds or cancellations are not availableafter noon local hotel time on your day of arrival (Saturday, July 4th).However, a one-time exception was made to refund your reservation minusa one-night no-show fee. A refund for $454.00 was issued on September 1,2015. Your refund has been processed through our system. If you need tocheck the status of your refund, please contact your bank directly toinquire about their processing time.We are sorry we did not provide you the answers you were looking for andhope you find this information helpful.Sincerely,[redacted]Executive Offices
Sincerely,
[redacted]

I have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence.
In accordance with our Best Price Guarantee policy, to qualify for a price
guarantee refund, the property must be the same hotel, check-in and check-out
dates, number of rooms, room type including bedding and view selection. With
the type of booking the consumer referenced on Hotwire, the property is not
disclosed prior to purchase and there is a possibility that the confirmed hotel
will be a different hotel. I
am sorry that the consumer is disappointed; however we are unable to assist any
further in this situation.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:Can you help me understand why 3 of your agents told me Priceline would issue a refund as long as [redacted] agreed, and every time [redacted] said they would refund?  If this was the case why did Priceline continue to contact [redacted] and constantly come up with different reasons why they won't refund. Instead they keep blaming this on [redacted] saying they would not authorize. This is all very misleading and conflicting information, and it appears you are trying to make [redacted] the scapegoat. Even your agents I spoke to have indicated Priceline has issued refunds in the past if the other company agrees  This matter has consumed a lot of my time researching and contacting your company and [redacted] to get it resolved. The only consistency to the story is inconsistencies from Priceline  to avoid refunding my funds.   
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.However, if I understand the mission of the Revdex.com it is to be a check and balance on companies taking advantage of its customers, therefore I believe my comment should stand that Priceline does not treat its customers appropriately and while they rectified my situation, they wasyed hours upon hours of my time - that's not good business and other customers should know.   
Sincerely,
[redacted]

Hi. Please see our response below.  [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted]or Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We verified that your dispute will not be closed until March 20, 2017. We will need to wait until your credit dispute is closed, for us to continue researching your concern. Rest assured that your issue is being handled. We will contact you back once your dispute status have been updated. We apologize for the inconvenience and we appreciate your patience while we continue to work to resolve your issue Sincerely, [redacted]
[redacted]

Please close this case as the original response was researched completely and we provided an accurate response to the customer.  Thanks.

Please see the response we sent to the customer who rejected our original response.   [redacted] Thank you for taking the time to read this email. We wanted to let you know that we understand your frustration and we are saddened to read you rebuttal letter. We reviewed your case again and unfortunately, we cannot offer additional refund. We were able to correct the error as soon as we were made aware of it.  We can only offer the 20% refund that was already issued. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely,*
[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because:the amount of time provided by Priceline Inc. to cancel a hotel reservation is deceptive and unreasonable. I want a full refund of the money I expended this company in addition compensation  for extreme inconvenience. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I did not change or ask for a refund of my original tickets.  I do not feel that I should have to incur further expenses do to the tickets being cancelled /changed without my consent or knowledge.   I would like to be issued 4 round trip tickets from [redacted]  ** to [redacted] ,**  for this inconvenience. 
Sincerely,
[redacted]

Hi [redacted]I apologize for the inconvenience.I was able to confirm directly from our accounting department that refund was finalized and processed back to the bank today, December 21, 2017. Kindly contact your bank again to see if they are now able to see the refund reflecting in the system.Thank you for your patience. We wish you and your family Happy Holidays.          Sincerely,Executive Offices

We are truly sorry that the consumer is not pleased with the Published
Price one star hotel accommodations she selected from a list of properties, and
requests a refund. Prior to purchase, priceline provided the consumer with
reviews about the overall quality, cleanliness, location, and...

amenities of the
one star hotel. Upon reviewing this information, the
consumer chose to select this property.
 
This matter
concerns quality claims that can only be validated and addressed by the [redacted]. We are sorry that we are unable to assist the consumer any
further in this situation and suggest that the consumer/Bureau contact the property
at the following contacts for any further assistance
concerning this matter.
 




















Hotel:

[redacted]
[redacted]

 

 

 

 

Phone Number:

[redacted]

Fax Number:

[redacted]

 
Sincerely,
[redacted]
priceline.com

Our record indicates that this matter has been addressed with the consumer and a $171 refund has been issued.
 
Sincerely,
N D[redacted]
Priceine.com

Thank you for taking the time to contact us regarding your hotel reservation at The [redacted]o under Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand your concern regarding...

the $150.00 per room hotel credits that were not honored at the hotel.   As we have previously discussed, we are considering to reimburse your food and beverage purchase at the hotel for a total of up to $300.00. We have received and reviewed your receipts and determined that only $14.50 was charged for food and beverage. The remaining $176.88 is for resort fees. However, we are considering to reimburse the total hotel charges of $191.38 as goodwill gesture. The refund request has been submitted to our management team for review, and once approved, the check will be mailed to the below billing address provided during booking.  Please note that this process may take a few takes to be completed and you will be notified through email once processed.   I hope you have a wonderful day.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:The rates were compleatly available to the public  this was not a special rate dedicated to Priceline.  I was able to book an additional night direct through the motel at the lower rate.  If this rate was not available to the public then why would I have been able to book it for the discounted price when simply calling the hotel direct. 
Sincerely,
[redacted]

RevDex.com, Inc.
 
We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. According to the
consumer Priceline changed the travel dates selected. The consumer also provided
a screen capture of the correct dates, and  states:
  “First, I also have a screen shot of my search engine which clearly
shows 7/22" 7/26/15 as my travel dates”
Please note that a screen
capture can be obtained by simply visiting a website and entering the desired
information. A screen capture is not confirmation of a request or purchase. Our
records confirm that the consumer selected and authorized the following travel
dates/flight itinerary:
Review
Flight and Fare
Departure
Thu, Jul 23


















Frontier Flight 1383
Take-off: Thu 7:40p
Landing: Thu 9:20p
[redacted]
1h 40m
Coach | [redacted] | 1h 40m
Connection
[redacted]
0h 50m

Frontier Flight 1383
Take-off: Thu 10:10p
Landing: Thu 11:30p
[redacted]
4h 20m
Coach | Airbus A320-100/200 | 4h 20m
 
Return Flight
Wed, Jul 29

Frontier Flight 1382
Take-off: Wed 9:40a
Landing: Wed 4:45p
[redacted]
4h 05m
Coach | Airbus A320-100/200 | 4h 05m
Connection
[redacted]
0h 45m

Frontier Flight 1382
Take-off: Wed 5:30p
Landing: Wed 6:53p
[redacted]
1h 23m
Coach | Airbus A320-100/200 | 1h 23m
See fare rules
Upon review of the contract
page disclosing the selected travel dates, the consumer initialed the contract
page and agreed to the terms and conditions of the purchase, including the
selected travel dates.
We are sorry that we are unable
to assist the consumer any further in this matter.
Sincerely,
[redacted]
Priceline.com

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. According to the consumer, the property is not a 2.5 star quality property nor is it located in the area labeled [redacted], CO. We are sorry that the consumer is not satisfied with the 2.5 star quality or location of his/her accommodations. We have again reviewed this matter and confirmed that The [redacted] Resort by the [redacted] Group located at [redacted], is clearly located in the shaded area of the mapping guidelines for the area labeled [redacted], CO.   Additionally, all properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our web site. While the consumer may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property meets all standards listed under Priceline’s 2.5 star hotel guide. Our competitors rate this hotel as follows: Expedia.com =2.5 stars - Travelocity.com=2.5 stars - Hotels.com = 3 stars.
Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the selected purchase. The contract page lists the following guaranteed amenities:  Indoor or Outdoor Pool, Free Parking, Guest Score 7/10 or Higher. Please note that free wireless internet or breakfast is not listed as a guaranteed amenity. Consumers who prefer to stay in a particular location or property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels. I am sorry that Priceline is unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
priceline.com

Thank you for taking the time to contact us regarding your reservation at the [redacted] And [redacted]or Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that the hotel is charging an...

additional fee to accommodate extra guests. We indicated prior booking that your room would be for double occupancy and accommodations for more than two adults are not guaranteed. We contacted your hotel and verified that in your case, they would be willing to allow extra guests; however, it is at the hotel’s discretion to charge additional fees or require another room. We apologize, but we will be unable to waive the hotel's fees. We are sorry that you were not satisfied with us. Rest assured, we will review your feedback and will work harder to make this better going forward.   We apologize for any inconvenience and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Priceline.com discloses prior to purchase, that resort fees
are not included in your offer price.
 
Priceline does not collect resort fees. Resort fees are
charged by, and paid directly to the hotel.
 




On each consumers’ contract page (including the...

contract
page in question), we clearly and conspicuously place the following disclosure
regarding this matter labeled under Important Information.
 
Important Information
 
·       
The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout.  These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price.
 
The charges
hyper link further discloses the following information.
Hotel Charges
Depending on the property you stay at
you may also be charged (i) certain per person, per room or percentage based
mandatory hotel specific service fees, for example, resort fees (which typically
apply to resort type destinations and, if applicable, may range from $10 to $40
per day), energy surcharges, newspaper delivery fees, in-room safe fees,
tourism fees, or housekeeping fees and/or (ii) certain optional incidental
fees, for example, parking charges, minibar charges, phone calls, room service
and movie rentals, etc. These charges, if applicable, will be payable by you to
the hotel directly at checkout and are not included in your room rate. Please
contact the hotel directly as to whether and which charges or service fees
apply.
These fees are incurred whether the consumer purchases the
hotel room reservation via the priceline.com website, or directly through the
property.
Attached hereto, is a copy of the
consumer’s initialed contract page agreeing to the terms and conditions of the
purchase.
 
 
 
 
This
checkout page for trip number [redacted] was submitted on 2015-03-28 23:41:51
$24 per night


















3 Star Hotel in [redacted] Area for $24/night
This deal saves 32% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.




































Area:

With its ever-growing variety of
popular casinos and hotels, this neighborhood is fast becoming known as
""[redacted]"" Drive up the Boulder... (Click for full
Description)

Star Rating:



What hotel is this?

Guest Score:

Rated
7.0
out of 10 (or higher)

Guaranteed Amenities:


Indoor or Outdoor Pool
Casino
Restaurant
Fitness Center


Free Parking
Free Internet
Business Center


Check In:

Sun May 31, 2015

Check Out:

Mon Jun 1, 2015

Rooms:


All rooms will
accommodate up to 2 adults.

Choose Bed:























$24
per night

Nonsmoking Room



$24
per night

1 King Or 2 Queen Beds -
Nonsmoking Standard Room



$24
per night

2 Queen Beds


Reservation Names:
age 21 or older

Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
First:
MI:
Last Name:
 
Room 2
First:
MI:
Last
Name:
 
Room 3
First:
MI:
Last
Name:
 
Room 4
First:
MI:
Last
Name:
 
Room 5
First:
MI:
Last
Name:
 
Room 6
First:
MI:
Last
Name:
 
Room 7
First:
MI:
Last
Name:
 
Room 8
First:
MI:
Last
Name:
 
Room 9
First:
MI:
Last
Name:

[redacted]


 









© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in
this area
View a larger map
»

We
Recommend Trip Protection
Trip Protection for this hotel stay
is $5!
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much more.
View Details >>
100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.
24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
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to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
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prefer to travel without Trip Protection.
Summary
of Charges




























Price per night:

$24

Rooms:

1

Nights:

1

Room Subtotal:

$24.00

Travel Insurance

$0.00 ( DECLINED ) + Add
now Recommended!
(remove)


Taxes & Fees:

$7.40

Priceline Hotel Coupon:


-$0.00




Total Price:
All prices are in U.S. Dollar.

$31.40
31.40
31.40 0.00
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Coupon
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Mandatory fee of is collected at the hotel.
Review
Important Information
All rooms will accommodate up to 2 people. Special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.
The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.
Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.
The reservation
holder must present a valid photo ID and credit card at check-in. The
credit card is required for any additional hotel specific service fees or
incidental charges or fees that may be charged by the hotel to the
customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price.
Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
If your request is accepted,
Priceline will immediately charge your credit card the total cost of your
stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed.
If your request is not accepted, your credit card will not be charged.
Prices are not guaranteed until purchase is complete.
If your request is accepted, Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your request is not accepted, your PayPal account will not be charged. Prices
are not guaranteed until purchase is complete.
[redacted] I have
read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.
I have read, accept and agree to abide
by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage.








CONTRACT_ID:

[redacted]

CONTRACT_NAME:

[redacted]

Our previous response still stands.