Stahl Construction Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please refund immediately.
Sincerely,
[redacted]

This dispute has been resolved, only after the manager of [redacted] contacted Priceline herself.   Two different Priceline customer service representatives were extremely rude to me, but gave a refund once the hotel manager got involved on the third representative I spoke to.    I...

applaud [redacted]'s manager for her help in getting a refund, but  will never use Priceline again.    I'm thankful for the Revdex.com and having a place for consumers to go.   Thank you.

Complaint: [redacted]
I am rejecting this response because:Can you help me understand why 3 of your agents told me Priceline would issue a refund as long as [redacted] agreed, and every time [redacted] said they would refund?  If this was the case why did Priceline continue to contact [redacted] and constantly come up with different reasons why they won't refund. Instead they keep blaming this on [redacted] saying they would not authorize. This is all very misleading and conflicting information, and it appears you are trying to make [redacted] the scapegoat. Even your agents I spoke to have indicated Priceline has issued refunds in the past if the other company agrees  This matter has consumed a lot of my time researching and contacting your company and [redacted] to get it resolved. The only consistency to the story is inconsistencies from Priceline  to avoid refunding my funds.   
[redacted]

Complaint: [redacted]
I am rejecting this response because:1. The Hotel was very nice and had no problem refund the money but told us it was the third party that had to refund the credit card. Jaylina, the girl at the desk told us that she would try to fight for us. 2. The supposed refund rules are vague in that it doesn't specifically state how unused nights would be handled. The policy can be taken several ways.
Sincerely,
[redacted]

Thank you for taking the time to read this email.   I am writing to let you know that we received your Revdex.com rebuttal in our Executive Offices.   I have reviewed your case with our Air Travel Services Team and they reconfirmed that your refund was processed. They advised that it was processed under the refund transaction number [redacted].   Kindly check this refund with your bank.   I hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

Important Information About Your Hotel
This confirms that Request Number [redacted] for your hotel reservation has been cancelled as of 08/24/2015 at 02:47 PM. Priceline has processed the refund to your credit or debit card. You can expect to see it posted to your card within 5 business days. A...

summary of all charges related to this order is shown below. Please note that Name Your Own Price? hotel rooms purchased through priceline are non-cancellable and non-changeable. This is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request.
Total Original Cost(including taxes and fees)
$ [redacted]
($ 179.61)
$ 0.00
Hotel Cancellation Fee
$ 0.00
$ 0.00
$ 0.00
Total Charges to Credit Card:
$ 0.00
Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be different. However, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown above. Please allow a full billing cycle to pass for all refunds to be processed. If you need any further assistance please send us an email by clicking here. We would be happy to assist you in any way we can.

Hello.  Below is the email we sent to our customer.  Thanks. [redacted] Thank you for taking the time to contact us regarding your stay at the [redacted] We are writing to let you know that we received your Better...

Business Bureau concern in our Executive Offices. We apologize for the difficulty you encountered. We understand you are requesting for a compensation or a refund of your reservation because you advised the hotel was undergoing renovations and you encountered quality issues at the hotel during your stay. We reviewed your reservation and confirmed all nights were used. The hotel confirmed they were undergoing minor renovations during your stay. Since the renovations are minor, the hotel made a business decision to stay open. We reviewed your information further with the hotel and decided to make a one-time exception to the cancel policy. A refund in the amount of 144.76 USD was processed as a compensation for the inconvenience on December 30, 2016. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days. Thank you for the opportunity to assist you and we hope you find this information helpful. Sincerely,
[redacted] Executive Offices

We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. Unfortunately, there is nothing we can add
to what has already been stated in our previous correspondence.
Attached hereto is a copy of the consumer’s initialed contract page authorizing
the terms and conditions of the purchase, including the following listed under
IMPORTANT INFORMATION:
The reservation
holder must present a valid photo ID and credit card at check-in. The
credit card is required for any additional hotel specific service fees or
incidental charges or fees that may be charged by the hotel to the
customer at checkout. These charges may be mandatory (e.g., resort fees)
or optional (parking, phone calls or minibar charges) and are not included
in your per night price.
This
matter has been carefully reviewed and addressed, and we
are sorry that we are unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com
 
This checkout page for trip number [redacted] was
submitted on 2015-04-21 04:56:13
 
$19
per night


















3½ Star Hotel
in [redacted] for $19/night
This deal saves 42% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.
































Star Rating:



What hotel is this?

Guest Score:

Rated
7.0
out of 10 (or higher)

Guaranteed Amenities:


Indoor or Outdoor Pool
Pets Allowed
Casino
Restaurant


Fitness Center
Free Parking
Free Internet
Business Center


Check In:

Tue Apr 21, 2015

Check Out:

Thu Apr 23, 2015

Rooms:


All rooms will
accommodate up to 2 adults.

Choose Bed:




























$19
per night

2 Queen - Non-smoking - Deluxe -
[redacted]



$20
per night

1 King - Non-smoking - Deluxe -
[redacted]



$25
per night

2 Queen - Non-smoking - Superior
- [redacted]



$25
per night

1 King - Non-smoking - Superior
- [redacted]


Reservation Names:
age 21 or older

Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
First:
MI:
Last Name:
 
Room 2
First:
MI:
Last
Name:
 
Room 3
First:
MI:
Last
Name:
 
Room 4
First:
MI:
Last
Name:
 
Room 5
First:
MI:
Last
Name:
 
Room 6
First:
MI:
Last
Name:
 
Room 7
First:
MI:
Last
Name:
 
Room 8
First:
MI:
Last
Name:
 
Room 9
First:
MI:
Last
Name:

Sparks






© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in
this area
View a larger map »

We
Recommend Trip Protection
Trip Protection for this hotel stay
is $10!
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assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
Yes! I'd like
to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No, thanks. I
prefer to travel without Trip Protection.
Summary
of Charges




































Price per night:

$19

Rooms:

1

Nights:

2

Room Subtotal:

$38.00

Travel Insurance

$0.00 ( DECLINED ) + Add
now Recommended!
(remove)

Taxes & Fees:

$10.18

Priceline Hotel Coupon:


-$0.00




Total Priceline Charges:
All prices are in U.S. Dollar.

$48.18
Charged by Priceline
today when you book.

Additional Mandatory Fee:

$20.00 * (USD )
This hotel fee is charged by property at
checkout.

Total Cost:

$68.18
Apply Coupon
Have a coupon code?
Apply
This coupon is invalid or has expired

Mandatory fee of $10 per room per night is
collected at the hotel.
Review
Important Information
All rooms will accommodate up to 2 people. Special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.
 
Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.
 
The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.
 
Mandatory Fee:
This hotel charges an additional $10 per room per night. This fee will be
charged to you directly by the hotel. Mandatory fees are not optional and
typically cover items such as resort fees, energy charges or safe fees.
The amount of the charge is subject to change.
 
The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkout. These charges may be mandatory (e.g., resort fees) or optional
(parking, phone calls or minibar charges) and are not included in your per
night price.
 
Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
 
If your request is accepted, Priceline will immediately
charge your credit card the total cost of your stay. Rooms purchased
through priceline cannot be cancelled, changed or transferred and refunds
are not allowed. If your request is not accepted, your credit card will not
be charged. Prices are not guaranteed until purchase is complete.
If your request is accepted, Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your request is not accepted, your PayPal account will not be charged. Prices
are not guaranteed until purchase is complete.
Initial
Here: **  I have read, accept
and agree to abide by priceline.com's terms and conditions and privacy policy. I have read, accept and agree to abide by
priceline.com's terms and
conditions, privacy
policy and the travel insurance Description of Coverage.

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. The screen shot provided by the consumer listing a $1462 rate, only lists an outbound flight and no return flight. This itinerary does not match the itinerary selected and purchased by the consumer. We searched for the same itinerary on [redacted] Airlines' website, and found that the total cost for the identical RT itinerary available is $ 2,047.80, which is higher than the price the consumer selected and purchased. Therefore, no refund is due. The full details for our Best Price Guarantee can be viewed on the following link or, copy and paste into your web browser: [redacted]. I am sorry that we are unable to assist the consumer any further in this situation.Sincerely,[redacted]priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]s

I have received the consumer’s additional comments, and thank the consumer for taking the time to share his/her experience with us. We apologize if the USD currency disclosure on the contract page was not clear to the consumer, and we have passed the consumer’s experience and comments on to the appropriate department. Once again thank you for getting in touch about this.
Sincerely,
N. D[redacted]
priceline.com

From: [redacted] Sent: Tuesday, May 24, 2016 12:26 PMTo: [email protected]; [email protected]: Case #[redacted]Dear Revdex.com,I need to update to update my Priceline Trip# to [redacted]  Please advise.  Thanks.

Thank you for your prompt reply and attention to this
matter.  When you submitted your request you made an agreement with
priceline to purchase the reservation, with that agreement between you and
priceline.  Priceline committed
payment to the travel supplier based on that...

agreement.
 
You agreed that the hotel reservation is non-changeable,
non-cancelable and non-refundable upon checkout.  Your credit card company
withdrew the funds from priceline outside the terms of this agreement so
priceline is seeking repayment for the reservation you agreed to when placing
the reservation.
 
The non-cancelable nature of this reservation was also
conveyed by the representatives you spoke with.  Please submit repayment
through the methods provided in the prior communication.
 
Attached hereto is a copy of the initialed contract page
agreeing to the terms and conditions of the purchase.
 
Sincerely,
Priceline Chargeback Team
 
This contract for request number [redacted] was originally initialed on 2014-10-18
13:19:24







Please Review Your Request













































2 Star Moderate Hotel




















Which hotel will I get?

Check-In Date:

Friday, November
7, 2014

Check-Out Date:

Sunday, November
9, 2014

Region

[redacted]

City Areas:

[redacted]
[redacted]
[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Number of Nights:

2











 


























Offer Price Per Room, Per Night:

US$ 250.00






Travel
Insurance:

US$
10.00


Subtotal:

US$ 500.00

Taxes and Service Fees:

US$ 84.44

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 584.44

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.



We Recommend Trip Protection
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unexpected.
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·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss or other specified events.
·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.


Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions
No, thanks.
I prefer to travel without Trip Protection.
Important Information
All
rooms will accommodate
up to 2 adults. Requests for bed types (King, Queen, 2 Doubles,
etc.) or other special
needs (including preferences for smoking or non-smoking rooms)
should be requested through your confirmed hotel and cannot be guaranteed.
Reservation
is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.
If
priceline accepts your price, priceline will book your reservation in a
property with an equal or higher star level than you requested. Please note
it is possible that the hotel you are booked in could be a Resort, which will
meet or exceed the minimum qualifications of the star level you initially
requested. The hotel that is selected may or may not be one that you have
seen during a hotel search on priceline. Any sorting or filtering options previously
used will not apply to this Name Your Own Price request. Priceline will
immediately charge your credit card the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The
reservation holder must present a valid photo ID and credit card at check-in.
The credit card is required for any additional hotel specific service fees or
incidental charges or fees that may be charged by the hotel to the customer
at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel rooms purchased through
priceline are not eligible for frequent traveler points, upgrades, vouchers,
or other discounts and incentives.






[redacted]
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
According to the consumer, the [redacted] Hotel is not a 2.5 star property as requested.
 
Desired Settlement:
“Cancel my itinerary or...

give me a true 2.5 star hotel.”
 
We are sorry that the consumer is not satisfied the 2.5 star
Name Your Own Price/Express Deals hotel accommodations at the [redacted] Hotel, and would like a change or refund.
 
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation. In this case, the consumer
selected a reservation that provided greater savings and less flexibility.
 
Additionally, we evaluate each participating hotel on many
different criteria, including guest satisfaction. We have researched to find
that this hotel does meet our expectations for the 2.5 star rating selected on
our website. Please note, our competitors rate this hotel as follows:
[redacted].com = 3 stars
[redacted].com=3 stars
[redacted].com
= 3 stars



We are sorry the consumer’s selected reservation is
non-refundable and we appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-07-23 00:56:15



Please
Review Your Request











































2½ Star Moderate-Plus Hotel





















Which hotel will I get?

Check-In Date:

Sunday, July 26,
2015

Check-Out Date:

Wednesday, July
29, 2015

Region

[redacted] [redacted]

City Areas:
[redacted]
[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Number of Nights:

3













 























Offer Price Per Room, Per Night:

US$ 125.00

Travel
Insurance:


US$
15.00






Subtotal:

US$ 375.00

Taxes and Service Fees:

US$ 66.45

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 441.45

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.





We
Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View Details >>

100%
Trip Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events.
24/7
Live Travel Assistance A real person available to assist you any
time of the day with last minute flight or hotel changes, luggage
locator services, cash transfers, medical assistance services and
emergency services.



Yes!
I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Important
Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.




[redacted]

I have
read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide by
priceline.com's terms and conditions and privacy policy.

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your airline
reservation for Trip Number [redacted]
*
I am writing to let you know that we received your RevDex.com concern in our Executive Offices. As I understand,
you have...


concerns on how your name is shown on your ticket. I am
sorry for the
confusion. Due to system limitation, the spaces were
removed. The
airline and airport personnel are well aware of this. We
also called [redacted] and they verified this information is accurate.
Since the
spelling is correct, you should have no problem when you
check-in for
your flight. The lack of spaces to your name should not
prevent you from
travelling.
 
I apologize for any inconvenience. I hope you found my
reply helpful.
 
Sincerely,
 
Berna A[redacted]
Executive Offices

Please see the response we sent to the customer who rejected our original response.   [redacted] Thank you for taking the time to read this email. We wanted to let you know that we understand your frustration and we are saddened to read you rebuttal letter. We reviewed your case again and unfortunately, we cannot offer additional refund. We were able to correct the error as soon as we were made aware of it.  We can only offer the 20% refund that was already issued. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely,*
[redacted]Executive Offices

Our record indicates that this matter has been addressed with the consumer and a $171 refund has been issued.
 
Sincerely,
N D[redacted]
Priceine.com

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding the airline ticket reservation for [redacted] with Trip Number [redacted].
I am writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you had to...

cancel the return portion of the ticket and are yet to receive the refund.
I have forwarded a refund request for the value of the return portion, less the airline imposed cancel fee. We have forwarded a refund request for the amount of 410.96 CAD. This will go through a review process. You will be advised of the outcome of the review within the next 14 business days. Once the refund has been approved, it will be processed through our system within one business day. The refund will be processed back to the card used in booking the reservation. You will be receiving email messages from us with updates of the refund request.
We apologize for any inconvenience and thank you for giving me the opportunity to assist you.
Sincerely,
Berna A[redacted]
Executive Offices

Dear [redacted]Thank you for taking the time to contact us regarding your reservation at the [redacted]We are writing to let you know we received your email in our Executive Offices.Your reservation is still active/confirmed on our system. Kindly provide...

us with your approval if you wish to proceed with the one time exception. Please note that a cancellation for a full refund will only be available before noon on your check in date, August 31, 2016.We hope to hear from you soon.Sincerely,[redacted]Executive Offices

I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Our record indicates
that the consumer canceled the reservation. In accordance with the cancel
policy for the selected purchase, the reservation has been refunded in full.
Sincerely,
[redacted]
priceline.com
Your Reservation Has Been Cancelled
 






Your hotel
reservation was cancelled on April 22, 2015 at 04:52 PM Eastern Daylight Time
. Please see details below.

Cancellation
confirmation numbers
Room 1 - [redacted]
Room 2 - [redacted]

 



Your Cancelled Reservation

 















[redacted]
[redacted]
[redacted] 












Check-In:

Fri,
Jul 17, 2015 - 03:00 PM

Check-Out:

Sun,
Jul 19, 2015 - 11:00 AM