Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because: Priceline lied and said they gave the lowest price when in fact they didn't because the hotel gives the best lowest price and Priceline knows it.I consider that to be false advertisement from Priceline.If the hotel price is $586.00 and Priceline is $748.00, how can Priceline say they are giving the lowest price, that's false advertisement.
Sincerely,
[redacted]

Not even true. I used their app. Their records are incorrect. Proof attached that I use their app and not website  The app froze and malfunctioned. I had my info saved from prior times. They cannot prove I clicked a button simply because I didn't. [redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for contacting us regarding your reservation
with [redacted] booked under Trip Number [redacted]
*
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting a
refund or...

compensation for your past airline purchase.
 
We reviewed your concerns and verified that at the time
of purchase, you were shown the Codeshare on both the departure and return
flight.  We contacted [redacted] and
verified your tickets were used in full.
We are sorry if you are unhappy with your past airline
ticket; however, your ticket is non-refundable. We are unable to issue a refund
or compensation as requested.
 
Thank you for choosing to email us today. I hope you
found my reply helpful! Please email us again if you need anything else. 
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted]. We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We apologize for the difficulty you...

encountered. We understand you are requesting for a refund because you advised you found customer reviews that reflected your hotel is less than 3.5 stars. We reviewed your reservation and verified your hotel is a 3.5 star property and is consistently rated as a 3.5 star hotel. In normal circumstances, your reservation cannot be changed, canceled or refunded. As a one-time exception to the cancel policy, we canceled your reservation for a full refund of 479.01 USD on June 7, 2017. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days. Thank you for giving us the opportunity to assist you. We hope you find this information helpful. Sincerely, [redacted] Executive Offices

Thank you for taking the time to contact us regarding your reservation at the [redacted] Hotel & Conference Center Tampa for Trip Number [redacted]   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that there...

were bed bugs during your stay. We apologize for the inconvenience. I have contacted the property to discuss your concern and [redacted] Front Desk Manager agreed to issue a full refund. I have processed the same in our end.   A total refund of $192.96 will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within the next few days.   Thank you for your patience while I resolved your issue, and I hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

This is unacceptable to charge me one night stay.  It was deceiving no matter what lingo you use.  If we have to stay at this [redacted] you will indeed lose a repeat customer, and I will also tell everyone on social media what priceline did. I was not clear, the examples were deceiving, your suppose to name your price to get a better hotel not a worse hotel.  NOT HAPPY.  This $240 booking could be a credit toward a different hotel is the only solution. If we do stay here, priceline will defiantly been the looser after that! 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Thank you for taking the time to contact us regarding your reservation with [redacted] Corporation for Trip Number [redacted].   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that our rental partner did not honor...

our collision damage insurance. I apologize for the inconvenience. The coverage you purchased through us was valid; therefore, our rental partner should have honored it and did not upsell a second policy. However, since they already did, we decided to refund the insurance purchased on our website.   Your $11.00 refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, please check with them if you do not see the refund in your account within the next few days.   I apologize again for the inconvenience, but I hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

Please see the response below we have provided to our customer.  Thanks. [redacted] Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com...

concern in our Executive Offices. We understand that you have issues with this airline reservation. Our records show that the following flight itinerary was presented to you prior to booking.  Departs: Friday, December 23, 2016MIA -----------> ORD -----------> DEN7:13PM                                    12:28AM[redacted]
*
[redacted]. Once confirmed, airline change penalties and restrictions apply as per fare rules imposed by the airline. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms. Therefore, we are unable to process a refund of the amount you paid the airline for that changes you made on your reservation.  We are sorry we did not provide you the answers you were looking for and I hope you find my reply helpful. Sincerely, [redacted]Executive Offices

Thank you for taking the time to contact us regarding your reservation at the [redacted] Resort for Trip Number [redacted] We are writing to let you know we received your email in our Executive Offices. We sincerely apologize for the inconvenience. We understand you are requesting for a...

refund due to the quality issues you encountered during stay. We reviewed your request and verified you checked out a day earlier than originally reserved. Our partner's usually have guest satisfaction in mind. They will usually take steps to address concerns when received. The hotel informed us, they offered you a different room; however, you did not accept the second room and decided to check out. The hotel did not approve any credits or refunds of your reservation. The hotel informed us, they authorized 64.00 USD on the credit card you used at the time of check in. This amount includes the hotel's resort fee and the hotel's security deposit. The hotel informed us this amount was reversed on July 10, 2017 and may reflect on your account depending on your bank's process. In most cases, within 3-5 business days. Furthermore, a refund of 113.14 USD was issued in two separate transactions for a total refund of 226.28 USD as a one-time exception to the cancel policy. All refunds are processed by our system within one business day; however, bank processing time varies. It may take at least 5 to 10 business days for your bank to post the refund to your account. Please contact us directl[redacted], if you have further questions. The Executive Office hours are 9:00 a.m. to 8:00 p.m. Eastern Time, Monday through Sunday. You will need to enter Trip number, [redacted]1 when you contact us. Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the [redacted] or [redacted] Thank you for the opportunity to assist you. We hope you find this information helpful. Sincerely, [redacted]Executive Offices

Dear Mr. [redacted],
Thank you for contacting us regarding your reservation at the [redacted] Hotel [redacted] booked under Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand you are requesting a refund on...

your past hotel reservation since you were not able to check in after booking the room.
We cannot guarantee the hotel will allow early check-in after booking a reservation. We are showing the check-in time for the hotel you received was after 3pm. We are sorry if you were not able to check-in after receiving your confirmation; however, since the reservation went unused it was considered a no-show. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. We are unable to offer a credit back to your account as requested.
We are sorry we did not provide you the answers you were looking for and we thank you for your time.
Sincerely,

Teddi C[redacted]
Executive Offices

From: [redacted]] [redacted]
[redacted]
[redacted]   Hi,       I had filed this complaint since last year , priceline only send me one refund instead of 2 as they promised , I got their email stating they will process both refunds last November but again empty promises , I only got the refund for trip # [redacted] but not for the trip #[redacted] for the amount of $159.32.   Sincerely ,   [redacted]

I understand that it can book up and no longer be available but then the offered price needs to be removed. It was left up for several days even though it was impossible to be booked. A few hours I understand but not a few days. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Dear Ms.
[redacted]:
I have
received the consumer’s additional comments.  As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. 
According
to the consumer, she/he selected the purchase of a Name Your Own Price hotel, and
did not want the [redacted] Place to be in her search. The consumer states
that Priceline did not disclose that the search would include the area where
the [redacted] is located. The consumer alleges bait and switch tactics.
For
your review, attached hereto, please find a screen shot from the Name Your Own Price
website of area #13 labeled Union Square East Nob Hill,
where Priceline discloses the following:
·      We will find you a room in a hotel willing to
agree to your price in the
shaded area.
As you will note, the shaded area for map #13 labeled Union Square East Nob Hill, lists
Powel Street to the west and Sutter Street to the north of the [redacted].
I have also attached a screenshot of the google
map referencing the location of the [redacted] property clearly indicating
that the property is located within the boundaries of the shaded area of the
mapping guidelines for area #13 labeled Union Square
East Nob Hill.
[redacted]
I hope this
information is helpful in addressing the consumer’s rebuttal.
Sincerely,
N. D[redacted]
Executive Offices

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
I understand that you...

have issues for this reservation.
In order for us to research this further, please send us the screenshot of the lower rate that was offered to you after you've booked this reservation. You may send it as an attachment using PDF or JPG format and be sure that it is no larger than 2MB. Any attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account.
I look forward to assisting you and resolving your issue.
Sincerely,
Jenn H[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:this incident is essential bait and switch. Priceline advertises that the benefit of "naming your own price" is that you'll get bigger savings. Still, when bidding for this service that car model dictates the likelihood of you bid being accepted. I chose a mid-suv which is naturally more expensive to rent than a standard sedan. I bid accordingly and appropriately for a mid-size SUV. If I were bidding for a standard sedan I would have bid considerable lower, and most likely (as I have happen in the past) would have the lower price accepted for the sedan. If this practice by [redacted], and the laissez faire approach of priceline after the fact is allowed to continue this practice will undoubtedly become a largest consumer fraud issue. In its current state, priceline is enabling car rental companies to charge higher fees for lower tier cars while advertising that the consumer is actually getting a bargain.  In short, I had a winning paid bid for a mid-size SUV, was told no SUV was available on day of delivery and told I would get a full-size sedan instead (which was a lie), and actually received a standard sedan (I overpaid for this rental). I reject this response as the formal email received from priceline relaying a message from [redacted] was not of a apologetic or reconciliatory tone but rather [redacted] will offer a minuscule credit "out of good will" completely abandoning responsibility and willful negligence of consumer law. 
Sincerely,
[redacted]

Complaint: 10883999
I am rejecting this response because: I received an email from the company and they offered me $25 out of good will. It is insulting. And I did not cancel any reservation. I changed the reservation on 10/29 after being told to make a complaint with the company via their website to request a refund and an investigation. This company REFUSES to provide copies of the recording of the conversation I had on 10/9 which is where my complaint stems. This is the date I was told one price and confidently do by their employee. On 10/29 I spoke with several employees who told me they WOULD NOT review anything from 10/9 and that I should complain to someone else. So I did. And they still refuse to do a full and proper investigation of the ENTIRE chain of events. And their response to me and to Revdex.com is terrible. I want to copy of the tapes from 10/9. The full and unedited tapes. This they repeatedly have refused. I wonder why. 
Sincerely,
[redacted]

Please close this case due to the customer's inability to provide a valid rejection.  Thanks.

Thank you for taking the time to contact us. We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We sincerely apologize for the difficulty you encountered. We understand you would like to unsubscribe your email address from...

receiving advertisements from Priceline.com. Priceline will occasionally send advertisements, marketing material or other special travel deals. We reviewed your information and verified you do not have a registered profile using your email address. If you are a registered customer, you can sign in to your profile and manage your email preferences and choose exactly which types of emails you do or do not want to receive from us. If you are not a registered customer (or if you are) and would like to unsubscribe your email address from our mailing list, you can click the unsubscribe link located at the bottom of the promotional email. Please keep in mind that unsubscribing from receiving messages about news and special offers will not prevent you from receiving emails about reservations placed on our website. Thank you for your time. We hope you find this information helpful. Sincerely, Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. The documented case history confirms that prior to departure; the consumer was advised of the exchange option available with fees in accordance with the fare rules and restriction of the selected reservation, and the consumer declined this option. We have retained all records concerning this mater and sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
[redacted]
Important Information
 
Once confirmed, airline change penalties and restrictions apply. Most tickets are non-refundable. See your airline’s
full fare rules.
 
The Rental Car reservation included in your itinerary is non-refundable, non-transferable and nonchangeable
even if the reservation is not used.
 
Airline tickets are non-transferrable. Name changes or adjustments are not allowed once purchased.
 
Meal and seat preferences are not guaranteed. Fares are not guaranteed until purchase.
 
Airfares and flight availability are not guaranteed until purchased.
You will be issued Electronic tickets. All travelers will need a valid passport and you may also need to show additional
documentation at your destination and/or in connecting countries.
Rental Car availability is not conf irmed until f ull payment is received. If your selections are unavailable, we'll still purchase your airline ticket.
Only [redacted] will be able to pick-up the rental car at the counter. [redacted] will be required to
present a valid driver's license and a valid credit card or debit/check card or debit/check card in their
name with a minimum of $200 available credit as a security deposit on the vehicle. If you plan to use a debit
card, you may be required to provide round-trip flight information at the rental counter.
Your offer price does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up. Additional insurance can be purchased at the rental counter.
[redacted]
[redacted]

Hi. Please see our response below.  [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted]or Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We verified that your dispute will not be closed until March 20, 2017. We will need to wait until your credit dispute is closed, for us to continue researching your concern. Rest assured that your issue is being handled. We will contact you back once your dispute status have been updated. We apologize for the inconvenience and we appreciate your patience while we continue to work to resolve your issue Sincerely, [redacted]
[redacted]