Stahl Construction Company

Please see the response below we have provided to our customer.  Thanks. [redacted] Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com...

concern in our Executive Offices. We understand that you have issues with this airline reservation. Our records show that the following flight itinerary was presented to you prior to booking.  Departs: Friday, December 23, 2016MIA -----------> ORD -----------> DEN7:13PM                                    12:28AM[redacted]
*
[redacted]. Once confirmed, airline change penalties and restrictions apply as per fare rules imposed by the airline. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms. Therefore, we are unable to process a refund of the amount you paid the airline for that changes you made on your reservation.  We are sorry we did not provide you the answers you were looking for and I hope you find my reply helpful. Sincerely, [redacted]Executive Offices

Important Information About Your Hotel
This confirms that Request Number [redacted] for your hotel reservation has been cancelled as of 08/24/2015 at 02:47 PM. Priceline has processed the refund to your credit or debit card. You can expect to see it posted to your card within 5 business days. A...

summary of all charges related to this order is shown below. Please note that Name Your Own Price? hotel rooms purchased through priceline are non-cancellable and non-changeable. This is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request.
Total Original Cost(including taxes and fees)
$ [redacted]
($ 179.61)
$ 0.00
Hotel Cancellation Fee
$ 0.00
$ 0.00
$ 0.00
Total Charges to Credit Card:
$ 0.00
Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be different. However, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown above. Please allow a full billing cycle to pass for all refunds to be processed. If you need any further assistance please send us an email by clicking here. We would be happy to assist you in any way we can.

Complaint: 10883999
I am rejecting this response because: I received an email from the company and they offered me $25 out of good will. It is insulting. And I did not cancel any reservation. I changed the reservation on 10/29 after being told to make a complaint with the company via their website to request a refund and an investigation. This company REFUSES to provide copies of the recording of the conversation I had on 10/9 which is where my complaint stems. This is the date I was told one price and confidently do by their employee. On 10/29 I spoke with several employees who told me they WOULD NOT review anything from 10/9 and that I should complain to someone else. So I did. And they still refuse to do a full and proper investigation of the ENTIRE chain of events. And their response to me and to Revdex.com is terrible. I want to copy of the tapes from 10/9. The full and unedited tapes. This they repeatedly have refused. I wonder why. 
Sincerely,
[redacted]

Not even true. I used their app. Their records are incorrect. Proof attached that I use their app and not website  The app froze and malfunctioned. I had my info saved from prior times. They cannot prove I clicked a button simply because I didn't. [redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
According to the consumer, the [redacted] Hotel is not a 2.5 star property as requested.
 
Desired Settlement:
“Cancel my itinerary or...

give me a true 2.5 star hotel.”
 
We are sorry that the consumer is not satisfied the 2.5 star
Name Your Own Price/Express Deals hotel accommodations at the [redacted] Hotel, and would like a change or refund.
 
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation. In this case, the consumer
selected a reservation that provided greater savings and less flexibility.
 
Additionally, we evaluate each participating hotel on many
different criteria, including guest satisfaction. We have researched to find
that this hotel does meet our expectations for the 2.5 star rating selected on
our website. Please note, our competitors rate this hotel as follows:
[redacted].com = 3 stars
[redacted].com=3 stars
[redacted].com
= 3 stars



We are sorry the consumer’s selected reservation is
non-refundable and we appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-07-23 00:56:15



Please
Review Your Request











































2½ Star Moderate-Plus Hotel





















Which hotel will I get?

Check-In Date:

Sunday, July 26,
2015

Check-Out Date:

Wednesday, July
29, 2015

Region

[redacted] [redacted]

City Areas:
[redacted]
[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Number of Nights:

3













 























Offer Price Per Room, Per Night:

US$ 125.00

Travel
Insurance:


US$
15.00






Subtotal:

US$ 375.00

Taxes and Service Fees:

US$ 66.45

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 441.45

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.





We
Recommend Trip Protection
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Get up to 100% Trip Cancellation and Trip Interruption Protection and
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100%
Trip Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events.
24/7
Live Travel Assistance A real person available to assist you any
time of the day with last minute flight or hotel changes, luggage
locator services, cash transfers, medical assistance services and
emergency services.



Yes!
I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Important
Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.




[redacted]

I have
read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide by
priceline.com's terms and conditions and privacy policy.

This is unacceptable to charge me one night stay.  It was deceiving no matter what lingo you use.  If we have to stay at this [redacted] you will indeed lose a repeat customer, and I will also tell everyone on social media what priceline did. I was not clear, the examples were deceiving, your suppose to name your price to get a better hotel not a worse hotel.  NOT HAPPY.  This $240 booking could be a credit toward a different hotel is the only solution. If we do stay here, priceline will defiantly been the looser after that! 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Our record indicates
that the consumer canceled the reservation. In accordance with the cancel
policy for the selected purchase, the reservation has been refunded in full.
Sincerely,
[redacted]
priceline.com
Your Reservation Has Been Cancelled
 






Your hotel
reservation was cancelled on April 22, 2015 at 04:52 PM Eastern Daylight Time
. Please see details below.

Cancellation
confirmation numbers
Room 1 - [redacted]
Room 2 - [redacted]

 



Your Cancelled Reservation

 















[redacted]
[redacted]
[redacted] 












Check-In:

Fri,
Jul 17, 2015 - 03:00 PM

Check-Out:

Sun,
Jul 19, 2015 - 11:00 AM

We understand your concern about the quality and rating of your hotel. We found that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows: 
[redacted] - 3 Stars[redacted] - 3 Stars[redacted] - 3 Stars We...

evaluate each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etc. We screen participating hotels carefully and update our information constantly to ensure that you always receive the best available hotel. We care about your experience and the accommodations the hotel provides. It is unfortunate the hotel could not meet your expectations. While placing your request, you agreed to accept any 4 or higher star hotel within the area(s) you selected. Your hotel does have a 4 star rating. All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our website. We appreciate your feedback and have contacted the appropriate people at the hotel to share your concerns. We made a decision to process a refund equal to 20% of your total hotel cost as goodwill. A refund for $16.16 was issued on January 9, 2018. Your refund has been processed through our system. If you need to check the status of your refund, please contact your bank directly to inquire about their processing time. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, Executive Offices

From: [redacted] Sent: Tuesday, May 24, 2016 12:26 PMTo: [email protected]; [email protected]: Case #[redacted]Dear Revdex.com,I need to update to update my Priceline Trip# to [redacted]  Please advise.  Thanks.

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your airline
reservation for Trip Number [redacted]
*
I am writing to let you know that we received your RevDex.com concern in our Executive Offices. As I understand,
you have...


concerns on how your name is shown on your ticket. I am
sorry for the
confusion. Due to system limitation, the spaces were
removed. The
airline and airport personnel are well aware of this. We
also called [redacted] and they verified this information is accurate.
Since the
spelling is correct, you should have no problem when you
check-in for
your flight. The lack of spaces to your name should not
prevent you from
travelling.
 
I apologize for any inconvenience. I hope you found my
reply helpful.
 
Sincerely,
 
Berna A[redacted]
Executive Offices

Thank you for taking the time to contact us. We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We sincerely apologize for the difficulty you encountered. We understand you would like to unsubscribe your email address from...

receiving advertisements from Priceline.com. Priceline will occasionally send advertisements, marketing material or other special travel deals. We reviewed your information and verified you do not have a registered profile using your email address. If you are a registered customer, you can sign in to your profile and manage your email preferences and choose exactly which types of emails you do or do not want to receive from us. If you are not a registered customer (or if you are) and would like to unsubscribe your email address from our mailing list, you can click the unsubscribe link located at the bottom of the promotional email. Please keep in mind that unsubscribing from receiving messages about news and special offers will not prevent you from receiving emails about reservations placed on our website. Thank you for your time. We hope you find this information helpful. Sincerely, Executive Offices

Complaint: [redacted]
I am rejecting this response because:this incident is essential bait and switch. Priceline advertises that the benefit of "naming your own price" is that you'll get bigger savings. Still, when bidding for this service that car model dictates the likelihood of you bid being accepted. I chose a mid-suv which is naturally more expensive to rent than a standard sedan. I bid accordingly and appropriately for a mid-size SUV. If I were bidding for a standard sedan I would have bid considerable lower, and most likely (as I have happen in the past) would have the lower price accepted for the sedan. If this practice by [redacted], and the laissez faire approach of priceline after the fact is allowed to continue this practice will undoubtedly become a largest consumer fraud issue. In its current state, priceline is enabling car rental companies to charge higher fees for lower tier cars while advertising that the consumer is actually getting a bargain.  In short, I had a winning paid bid for a mid-size SUV, was told no SUV was available on day of delivery and told I would get a full-size sedan instead (which was a lie), and actually received a standard sedan (I overpaid for this rental). I reject this response as the formal email received from priceline relaying a message from [redacted] was not of a apologetic or reconciliatory tone but rather [redacted] will offer a minuscule credit "out of good will" completely abandoning responsibility and willful negligence of consumer law. 
Sincerely,
[redacted]

Thank you for your prompt reply and attention to this
matter.  When you submitted your request you made an agreement with
priceline to purchase the reservation, with that agreement between you and
priceline.  Priceline committed
payment to the travel supplier based on that...

agreement.
 
You agreed that the hotel reservation is non-changeable,
non-cancelable and non-refundable upon checkout.  Your credit card company
withdrew the funds from priceline outside the terms of this agreement so
priceline is seeking repayment for the reservation you agreed to when placing
the reservation.
 
The non-cancelable nature of this reservation was also
conveyed by the representatives you spoke with.  Please submit repayment
through the methods provided in the prior communication.
 
Attached hereto is a copy of the initialed contract page
agreeing to the terms and conditions of the purchase.
 
Sincerely,
Priceline Chargeback Team
 
This contract for request number [redacted] was originally initialed on 2014-10-18
13:19:24







Please Review Your Request













































2 Star Moderate Hotel




















Which hotel will I get?

Check-In Date:

Friday, November
7, 2014

Check-Out Date:

Sunday, November
9, 2014

Region

[redacted]

City Areas:

[redacted]
[redacted]
[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Number of Nights:

2











 


























Offer Price Per Room, Per Night:

US$ 250.00






Travel
Insurance:

US$
10.00


Subtotal:

US$ 500.00

Taxes and Service Fees:

US$ 84.44

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 584.44

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.



We Recommend Trip Protection
Life is uncertain...plan for the
unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View Details >>
·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss or other specified events.
·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.


Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions
No, thanks.
I prefer to travel without Trip Protection.
Important Information
All
rooms will accommodate
up to 2 adults. Requests for bed types (King, Queen, 2 Doubles,
etc.) or other special
needs (including preferences for smoking or non-smoking rooms)
should be requested through your confirmed hotel and cannot be guaranteed.
Reservation
is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.
If
priceline accepts your price, priceline will book your reservation in a
property with an equal or higher star level than you requested. Please note
it is possible that the hotel you are booked in could be a Resort, which will
meet or exceed the minimum qualifications of the star level you initially
requested. The hotel that is selected may or may not be one that you have
seen during a hotel search on priceline. Any sorting or filtering options previously
used will not apply to this Name Your Own Price request. Priceline will
immediately charge your credit card the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The
reservation holder must present a valid photo ID and credit card at check-in.
The credit card is required for any additional hotel specific service fees or
incidental charges or fees that may be charged by the hotel to the customer
at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel rooms purchased through
priceline are not eligible for frequent traveler points, upgrades, vouchers,
or other discounts and incentives.






[redacted]
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Attached
hereto is a copy of the consumers initialed contract page authorizing the terms
and conditions of the purchase, including the flowing guaranteed...

amenities,
which do not include free breakfast.




Guaranteed Amenities:

Indoor or Outdoor Pool, Fitness Center, Free Internet, Business
Center, Guest Score 8/10 or Higher

Additionally, when you choose to purchase a restricted reservation any sorting
or filtering you did prior to selecting the Name Your Own Price option will not
apply.
Once again, thank you for
getting in touch about this.
 Sincerely,
 
[redacted]
Priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-07-21 21:24:24



Please Review Your Request















































3 Star Upscale Hotel




















Which hotel will I get?

Check-In Date:

Tuesday, July 28,
2015

Check-Out Date:

Wednesday, July
29, 2015

Region

[redacted]

City Areas:
[redacted]
[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed
Amenities:

Indoor or Outdoor
Pool, Fitness Center, Free Internet, Business Center, Guest Score 8/10 or
Higher

Number of Nights:

1













 























Offer Price Per Room, Per Night:

US$ 80.00

Travel
Insurance:


US$
5.00






Subtotal:

US$ 80.00

Taxes and Service Fees:

US$ 18.79

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 98.79

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired













Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD5.00 per room per night. Details.







*Prices are in US dollars.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately
charge your credit card the total cost of your stay. Rooms purchased through
priceline cannot be cancelled, changed or transferred and refunds are not
allowed. If your offer is not accepted, your credit card will not be charged.
Priceline will immediately charge your PayPal account the total cost
of your stay. Rooms purchased through priceline cannot be cancelled, changed
or transferred and refunds are not allowed. If your offer is not accepted,
your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.




[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because:your website did not state anything about a 100.00 deposit!!! So for you all to completely reject a refund is not right!!! This situation has put me in great distress!!!! I do not think I should be penalize for something I did not know and I tried to rectify the issue with you all immediately!!!! I did not use your services and I should be refunded due to you all not being specific in the contract!!! How can you all just take money and knowing the person had not used the services!!!
Sincerely,
[redacted]

Dear Mr. [redacted],Thank you for contacting us regarding your reservation at the [redacted] Hotel (yaumatei) for Trip Number [redacted]93.When we last spoke, I asked to confirm with your family if they were charged for the extra guest in one of the rooms or if they had to book another room to...

accommodate all guests. If they did not, kindly advise. Due to the nature of your concern, I would like to speak with you directly by phone. I attempted to contact you today in an effort to address your concern; however, I am unable to speak with you at the number you provided.Please contact me directly at: ###-###-####. The Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday. You will need to enter your Trip number, which is [redacted]93, when you contact us. Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.I apologize for the inconvenience and look forward to hearing from you soon.Sincerely,Berna A[redacted]Executive Offices

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
According to the consumer, the [redacted] is not a 3
star property.
 
We are sorry that the consumer is not satisfied the 3 star...

quality
of the Name Your Own Price accommodations at the [redacted], and
would like a refund.
 
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation. In this instance, the
consumer selected a reservation that provided greater savings and less
flexibility.
 
Additionally, we evaluate each participating hotel on many
different criteria, including guest satisfaction. We have researched to find
that this hotel does meet our expectations for the 3 star rating selected on
our website. Our competitors also rate this hotel as follows:
[redacted].com = 3 stars
[redacted].com=3 stars
 I am sorry the consumer’s selected reservation is
non-refundable and appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-05-17 20:51:11







Please
Review Your Request





















































3 Star Upscale Hotel




















Which hotel will I get?

Check-In Date:

Friday, May 29,
2015

Check-Out Date:

Monday, June 1,
2015

Region

[redacted]

City Areas:
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Room 2:

[redacted]

Number of Rooms:

2

Guaranteed Amenities:

Indoor or Outdoor Pool, Fitness
Center, Free Parking

Number of Nights:

3











 























Offer Price Per Room, Per Night:

US$ 62.00

Travel
Insurance:


US$
30.00






Subtotal:

US$ 372.00

Taxes and Service Fees:

US$ 73.26

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 445.26

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.



We
Recommend Trip Protection
Life is uncertain...plan for the
unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View Details >>
·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events.
·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.


Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions
No, thanks.
I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card
the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal
account the total cost of your stay. Rooms purchased through priceline cannot
be cancelled, changed or transferred and refunds are not allowed. If your
offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.






[redacted]
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Dear [redacted],
 
We are contacting you today regarding your reservations
at the [redacted] Area and [redacted]
Downtown for Trip Numbers [redacted] and [redacted] respectively.
 
We are writing to let you know that we received...

your
Revdex.com concerns in our Executive Offices. We understand that
you have some concerns about your reservations. We apologize that the [redacted] was unable to accommodate your
reservation. The reservation is provided by our sister company, [redacted]. The
phone number provided by the hotel representative was for [redacted]. For future
reference, the Customer Service contact number can be found on your accepted
itinerary.
 
We reached out to Agoda.com to verify the status of your
refund. They advised that a full refund was processed to your reservation on
February 14, 2016. They were unable to process the additional refund at that time
as the credit card refund could not be issued for more than the amount  originally charged.
We have been advised that the additional refund for
$84.64 was processed on April 4, 2016 to an alternate credit card.
 
Regarding your reservation at the [redacted] Downtown, a refund request for $106.56 was submitted on April 7, 2016. The
refund amount is equivalent to the total cost of your second reservation. The
request must go through a review process. Once processed, it will go back to
the card that was used to purchase the reservation.
 
We are sorry that you have been disappointed with the way
this matter was handled. As a gesture of goodwill, we would like to offer a 30%
Hotel Coupon that may be applied towards an Express Deals reservation.
 
Coupon Code: [redacted]
 
Must transact in USD for discount to apply.
Available on Express Deals? reservations Book by Fri Apr
07 2017
 
Priceline Coupon Terms & Conditions
This offer is from priceline.com? and is available for
use on priceline.com? only. Coupon must be used in a single transaction. In the
event the entire face value of the coupon is not used no residual value
applies. Coupon applies to the room subtotal only. Taxes and fees are charged
on the pre-coupon price. Coupons are valid for a limited time only. You must
enter a qualifying promotion code on the Payment page to receive the discount.
Discounts will be reflected in the Summary of Charges prior to purchase.
Priceline reserves the right to modify or cancel coupons at any time. The
promotion is limited to one coupon per customer. Offer may be subject to
redemption limits.
 
We apologize for the inconvenience and thank you for
giving us the oppotunity to assist you.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

Dear [redacted]
Thank you
for contacting us regarding your reservation at the [redacted] booked
under Trip Number 1[redacted]
We are
writing to let you know that we have received your Revdex.com concerns in our
Executive Offices. We understand you would like a refund for...

one of the two
reservations booked.
Upon
review of your first offer for the 22nd, we confirmed that the accepted
status of your reservation was viewed multiple times prior to purchasing the second
reservation. The cancellation policies associated with your reservations are
provided below:
For the room type and rate that you've selected, you are not allowed
to change or cancel your reservation. If you cancel your room, you will still
be charged for the full reservation amount.
We are
truly unable to offer a refund or change to your reservation as requested. Your
request is non-changeable, non-refundable and non-transferable.
I know you
expect a different answer; however, there are no other options that I can offer
due to the restriction of your selected reservations.
Sincerely,
 
Teddi
C[redacted]
Executive
Offices

We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. Unfortunately, there is nothing we can add
to what has already been stated in our previous correspondence.
Attached hereto is a copy of the consumer’s initialed contract page authorizing
the terms and conditions of the purchase, including the following listed under
IMPORTANT INFORMATION:
The reservation
holder must present a valid photo ID and credit card at check-in. The
credit card is required for any additional hotel specific service fees or
incidental charges or fees that may be charged by the hotel to the
customer at checkout. These charges may be mandatory (e.g., resort fees)
or optional (parking, phone calls or minibar charges) and are not included
in your per night price.
This
matter has been carefully reviewed and addressed, and we
are sorry that we are unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com
 
This checkout page for trip number [redacted] was
submitted on 2015-04-21 04:56:13
 
$19
per night


















3½ Star Hotel
in [redacted] for $19/night
This deal saves 42% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.
































Star Rating:



What hotel is this?

Guest Score:

Rated
7.0
out of 10 (or higher)

Guaranteed Amenities:


Indoor or Outdoor Pool
Pets Allowed
Casino
Restaurant


Fitness Center
Free Parking
Free Internet
Business Center


Check In:

Tue Apr 21, 2015

Check Out:

Thu Apr 23, 2015

Rooms:


All rooms will
accommodate up to 2 adults.

Choose Bed:




























$19
per night

2 Queen - Non-smoking - Deluxe -
[redacted]



$20
per night

1 King - Non-smoking - Deluxe -
[redacted]



$25
per night

2 Queen - Non-smoking - Superior
- [redacted]



$25
per night

1 King - Non-smoking - Superior
- [redacted]


Reservation Names:
age 21 or older

Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
First:
MI:
Last Name:
 
Room 2
First:
MI:
Last
Name:
 
Room 3
First:
MI:
Last
Name:
 
Room 4
First:
MI:
Last
Name:
 
Room 5
First:
MI:
Last
Name:
 
Room 6
First:
MI:
Last
Name:
 
Room 7
First:
MI:
Last
Name:
 
Room 8
First:
MI:
Last
Name:
 
Room 9
First:
MI:
Last
Name:

Sparks






© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in
this area
View a larger map »

We
Recommend Trip Protection
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is $10!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
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100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.
24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
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Summary
of Charges




































Price per night:

$19

Rooms:

1

Nights:

2

Room Subtotal:

$38.00

Travel Insurance

$0.00 ( DECLINED ) + Add
now Recommended!
(remove)

Taxes & Fees:

$10.18

Priceline Hotel Coupon:


-$0.00




Total Priceline Charges:
All prices are in U.S. Dollar.

$48.18
Charged by Priceline
today when you book.

Additional Mandatory Fee:

$20.00 * (USD )
This hotel fee is charged by property at
checkout.

Total Cost:

$68.18
Apply Coupon
Have a coupon code?
Apply
This coupon is invalid or has expired

Mandatory fee of $10 per room per night is
collected at the hotel.
Review
Important Information
All rooms will accommodate up to 2 people. Special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.
 
Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.
 
The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.
 
Mandatory Fee:
This hotel charges an additional $10 per room per night. This fee will be
charged to you directly by the hotel. Mandatory fees are not optional and
typically cover items such as resort fees, energy charges or safe fees.
The amount of the charge is subject to change.
 
The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkout. These charges may be mandatory (e.g., resort fees) or optional
(parking, phone calls or minibar charges) and are not included in your per
night price.
 
Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
 
If your request is accepted, Priceline will immediately
charge your credit card the total cost of your stay. Rooms purchased
through priceline cannot be cancelled, changed or transferred and refunds
are not allowed. If your request is not accepted, your credit card will not
be charged. Prices are not guaranteed until purchase is complete.
If your request is accepted, Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your request is not accepted, your PayPal account will not be charged. Prices
are not guaranteed until purchase is complete.
Initial
Here: **  I have read, accept
and agree to abide by priceline.com's terms and conditions and privacy policy. I have read, accept and agree to abide by
priceline.com's terms and
conditions, privacy
policy and the travel insurance Description of Coverage.