Stahl Construction Company

We understand that you have issues with these hotel reservations.   We understand that you are not happy with this policy and we really wish that we could give you the resolution that you are looking for.   Our records show that the currency you were provided for both reservations are "$" which means USD and not "C$" for CAD.   We work really hard to avoid any confusion when customers use our website. In order to book a reservation, we require that you review your reservation details, including the total charge with the corresponding currency and the terms and conditions, prior to entering your billing information. In this instance, our records show that the information was reviewed and the request was submitted for booking. By submitting your request, you indicated that you have read, understood and agree to the terms and conditions stipulated, and all information entered/provided is correct.   For your reference, a copy of the contract page of both reservations has been sent in a separate e-mail. The contract page disclosed the terms and conditions and the currency you will be charged for your reservation.   Our apologies that we are unable to provide the refund you are seeking.   Sincerely, [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:the amount of time provided by Priceline Inc. to cancel a hotel reservation is deceptive and unreasonable. I want a full refund of the money I expended this company in addition compensation  for extreme inconvenience. 
Sincerely,
[redacted]

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond. 
 
According to the consumer, the hotel charged a $25 pet fee for a one night stay at the property.
 
Please note that consumers are responsible for any...

mandatory or optional fees charged by the property.
 
On each consumers’ contract page (including the contract page in question), we clearly and conspicuously place the following disclosure regarding this matter labeled under Important Information.
 
Important Information
 
·       The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout.  These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
 
Thank you for the opportunity to clarify.
 
Sincerely,
N D[redacted]
Priceline.com

Complaint: [redacted]
I am rejecting this response because:your website did not state anything about a 100.00 deposit!!! So for you all to completely reject a refund is not right!!! This situation has put me in great distress!!!! I do not think I should be penalize for something I did not know and I tried to rectify the issue with you all immediately!!!! I did not use your services and I should be refunded due to you all not being specific in the contract!!! How can you all just take money and knowing the person had not used the services!!!
Sincerely,
[redacted]

Dear [redacted],
 
We are contacting you today regarding your reservations
at the [redacted] Area and [redacted]
Downtown for Trip Numbers [redacted] and [redacted] respectively.
 
We are writing to let you know that we received...

your
Revdex.com concerns in our Executive Offices. We understand that
you have some concerns about your reservations. We apologize that the [redacted] was unable to accommodate your
reservation. The reservation is provided by our sister company, [redacted]. The
phone number provided by the hotel representative was for [redacted]. For future
reference, the Customer Service contact number can be found on your accepted
itinerary.
 
We reached out to Agoda.com to verify the status of your
refund. They advised that a full refund was processed to your reservation on
February 14, 2016. They were unable to process the additional refund at that time
as the credit card refund could not be issued for more than the amount  originally charged.
We have been advised that the additional refund for
$84.64 was processed on April 4, 2016 to an alternate credit card.
 
Regarding your reservation at the [redacted] Downtown, a refund request for $106.56 was submitted on April 7, 2016. The
refund amount is equivalent to the total cost of your second reservation. The
request must go through a review process. Once processed, it will go back to
the card that was used to purchase the reservation.
 
We are sorry that you have been disappointed with the way
this matter was handled. As a gesture of goodwill, we would like to offer a 30%
Hotel Coupon that may be applied towards an Express Deals reservation.
 
Coupon Code: [redacted]
 
Must transact in USD for discount to apply.
Available on Express Deals? reservations Book by Fri Apr
07 2017
 
Priceline Coupon Terms & Conditions
This offer is from priceline.com? and is available for
use on priceline.com? only. Coupon must be used in a single transaction. In the
event the entire face value of the coupon is not used no residual value
applies. Coupon applies to the room subtotal only. Taxes and fees are charged
on the pre-coupon price. Coupons are valid for a limited time only. You must
enter a qualifying promotion code on the Payment page to receive the discount.
Discounts will be reflected in the Summary of Charges prior to purchase.
Priceline reserves the right to modify or cancel coupons at any time. The
promotion is limited to one coupon per customer. Offer may be subject to
redemption limits.
 
We apologize for the inconvenience and thank you for
giving us the oppotunity to assist you.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

Dear [redacted],
 
Thank you for taking the time to contact us regarding
your hotel reservation with the [redacted] under
Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in...

our Executive Offices. We understand that
your reservation was booked for the incorrect hotel so you called to cancel;
however, you have not received a refund.
 
We have reviewed our system and were unable to find any
records that you called us to cancel the reservation. In addition, your
cancellation policy would not have allowed any refunds had you called us to
cancel the reservation after making the purchase. Please note that we also contacted
the [redacted] and they were unable to find any
records that you called them on April 15, 2016 to cancel the reservation.
 
However, we were able to get approval from the hotel to
make a one-time exception to refund your unused reservation in full. The refund
for
541.71 USD was issued today, April 21, 2016. Your refund
will be processed through our system within one business day. If you need to
check the status of your refund after a few business days, please contact your
bank directly to inquire about their processing time.
 
I hope you have a wonderful day.
 
Sincerely,
 
Nico T[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:The rates were compleatly available to the public  this was not a special rate dedicated to Priceline.  I was able to book an additional night direct through the motel at the lower rate.  If this rate was not available to the public then why would I have been able to book it for the discounted price when simply calling the hotel direct. 
Sincerely,
[redacted]

Dear Ms. [redacted],
We are contacting you today regarding your reservation at
the [redacted] Oceanfront Resort booked under Trip Number
[redacted]50.
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we...

understand, you
would like to have an ocean front view room for your reservation.
I checked your reservation and verified that specific
room and bed type was not guaranteed for your reservation. We stated during the
booking process that all rooms will accommodate up to 2 adults. Requests for
bed types (King, Queen, 2 Doubles, etc.) or other special needs (including
preferences for smoking or non-smoking rooms) should be requested through your
confirmed hotel and cannot be guaranteed.
I contacted the [redacted] Oceanfront Resort
and they are unable to guarantee an ocean front view room because it depends on
availability upon check in. The hotel also advised that if an ocean front view
room is available, there will be an upgrade fee which is payable directly to
the hotel. You will be charged by the hotel for the upgrade and we will be
unable to refund their charge. If you need further information regarding the
upgrade fee, please contact the hotel directly.
The reservation that you purchased is truly restricted
which is non changeable, non cancelable and non refundable. This information
was provided on the contract page that you reviewed and initialed prior to
booking. I apologize; however, I will be unable to change or cancel your
reservation.
For your reference, I sent a copy of your contract page
in a separate email.
We apologize for the inconvenience and thank you for your
time.
Sincerely,
Joe A[redacted]
Executive Offices

RevDex.com, Inc.
 
We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. According to the
consumer Priceline changed the travel dates selected. The consumer also provided
a screen capture of the correct dates, and  states:
  “First, I also have a screen shot of my search engine which clearly
shows 7/22" 7/26/15 as my travel dates”
Please note that a screen
capture can be obtained by simply visiting a website and entering the desired
information. A screen capture is not confirmation of a request or purchase. Our
records confirm that the consumer selected and authorized the following travel
dates/flight itinerary:
Review
Flight and Fare
Departure
Thu, Jul 23


















Frontier Flight 1383
Take-off: Thu 7:40p
Landing: Thu 9:20p
[redacted]
1h 40m
Coach | [redacted] | 1h 40m
Connection
[redacted]
0h 50m

Frontier Flight 1383
Take-off: Thu 10:10p
Landing: Thu 11:30p
[redacted]
4h 20m
Coach | Airbus A320-100/200 | 4h 20m
 
Return Flight
Wed, Jul 29

Frontier Flight 1382
Take-off: Wed 9:40a
Landing: Wed 4:45p
[redacted]
4h 05m
Coach | Airbus A320-100/200 | 4h 05m
Connection
[redacted]
0h 45m

Frontier Flight 1382
Take-off: Wed 5:30p
Landing: Wed 6:53p
[redacted]
1h 23m
Coach | Airbus A320-100/200 | 1h 23m
See fare rules
Upon review of the contract
page disclosing the selected travel dates, the consumer initialed the contract
page and agreed to the terms and conditions of the purchase, including the
selected travel dates.
We are sorry that we are unable
to assist the consumer any further in this matter.
Sincerely,
[redacted]
Priceline.com

We are truly sorry that the consumer is not pleased with the Published
Price one star hotel accommodations she selected from a list of properties, and
requests a refund. Prior to purchase, priceline provided the consumer with
reviews about the overall quality, cleanliness, location, and...

amenities of the
one star hotel. Upon reviewing this information, the
consumer chose to select this property.
 
This matter
concerns quality claims that can only be validated and addressed by the [redacted]. We are sorry that we are unable to assist the consumer any
further in this situation and suggest that the consumer/Bureau contact the property
at the following contacts for any further assistance
concerning this matter.
 




















Hotel:

[redacted]
[redacted]

 

 

 

 

Phone Number:

[redacted]

Fax Number:

[redacted]

 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because: I was not made aware as I was  [redacted] this reservation that I would not actually be doing business with Priceline.Com, but with another party, [redacted].Com, as stated in your response. Also, it was not disclosed to me from Priceline.Com as I was [redacted] my reservation, and supplying Priceline.Com with my credit card information, that my personal credit card information would be shared with third parties such as [redacted].Com and with the [redacted] directly.   This information was not included with my hotel confirmation that I received directly from you, Priceline.Com (the seller)., stating that  the price for the room would be a total of $117.28. and not $160.98 as  I was charged. The Priceline.Com website stated that this room rate was for double occupancy, however, you failed to disclose that additional charges would apply for additional guests, and specifically what those charges would be.
Sincerely,
[redacted]

Hi. Please see the email below that we have sent to our customer. Thanks. [redacted]
*Thank you for taking the time to contact us regarding your reservation at the Budget Rent a Car for Trip Number [redacted]
*We are writing to let you know that we received your Better Business...

Bureau concern in our Executive Offices. We are sorry to hear about your experience. We understand that you are requesting a refund of the difference in rates between your original reservation and the new request made due to vehicle unavailability at the counter. We received your receipt showing a final charge of $673.30. We also see that you paid for a cab fare going to the new rental place. However; without the receipt showing the charges, we will be unable to refund the fare. We can go ahead and process a refund request for the difference in rates which is $450.20. However; we would need to verify your billing address since the refund will be processed via check. Once we receive your information, we will immediately continue in providing you a resolution. Thank you for choosing to contact us. I look forward to resolving your issue. Sincerely, [redacted]
[redacted]

Dear Mr. [redacted],
We are contacting you today regarding your vacation
package reservation for Trip Number [redacted].
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
selected the [redacted]...

Resort's All-Inclusive reservation. We apologize
for the inconvenience. We contacted the hotel and verified that the guaranteed
reservation is not All Inclusive. Should you wish to change the reservation,
the hotel will charge $55 per person per night. This change may be done
directly with the hotel. Once the changes have been made, and the hotel has
charged you with the upgrade fees, we would like to request for a copy of the
receipt.
You may [redacted]d the receipt as an attachment in reply to
this email. The attachment needs to be a PDF or JPG file no larger than 2MB.
Also, you may [redacted]d it to fax number ###-###-####. Once we have the receipt, we
will verify the charge and process a refund for the appropriate amount.
Please be advised that the reservation is guaranteed to
be All Inclusive for up to 5 adults only as requested on this package
reservation.
We apologize for the inconvenience and hope you found
this information helpful.
Sincerely,
Zadhy [redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:I did not change or ask for a refund of my original tickets.  I do not feel that I should have to incur further expenses do to the tickets being cancelled /changed without my consent or knowledge.   I would like to be issued 4 round trip tickets from [redacted]  ** to [redacted] ,**  for this inconvenience. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Thne rate I paid is way higher than the rate you as priceline.com paid. You are price gouging and your false advertizing will be exposed with my review and documented proof that you charged me way more than you paid. You may be a travel agent but you're definitely not doing what you advertize. 
Sincerely,
[redacted]

RE: [redacted]  
 
 
According to the consumer, she/he purchased a reservation with
[redacted].
 
Priceline does not have access to purchases made directly with
[redacted].
 
Please contact [redacted] directly for any...

assistance relating
to [redacted] purchases.
 
[redacted], Operations Director at:
[redacted].
 
Website:
www.
[redacted]
 
[redacted]
Operations Director
[redacted]
Website:
www.
[redacted]
 
E – [redacted]
T - +[redacted]
M - +[redacted]
F – + [redacted]

Thank you for taking the time to contact us regarding your hotel reservation at The [redacted]o under Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand your concern regarding...

the $150.00 per room hotel credits that were not honored at the hotel.   As we have previously discussed, we are considering to reimburse your food and beverage purchase at the hotel for a total of up to $300.00. We have received and reviewed your receipts and determined that only $14.50 was charged for food and beverage. The remaining $176.88 is for resort fees. However, we are considering to reimburse the total hotel charges of $191.38 as goodwill gesture. The refund request has been submitted to our management team for review, and once approved, the check will be mailed to the below billing address provided during booking.  Please note that this process may take a few takes to be completed and you will be notified through email once processed.   I hope you have a wonderful day.   Sincerely,   [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complain[redacted]
I am rejecting this response because:I did properly enter the passenger name as it was shown on my passport.  The booking process specifically asked me for the passenger name.  I travel regularly to Asia and I know how this works.The fault is with your systems which incorrectly booked NOT using the passenger name I entered.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The company acknowledged our claim and refunded our money.
Sincerely,
[redacted]