Stahl Construction Company

Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you are not happy with 20% refund, $27.64, that we have previously issued  and we really wish that we could give you the resolution that you are looking for.   Our records show that the rate you purchased is a restricted rate. As prices are constantly changing depending upon availability and travel date, we offer our Best Price Guarantee, which applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on priceline.com. If you find a lower price for the same itinerary, we'll refund 100% of the difference. To initiate your claim, you should call us within 24 hours of booking on priceline.com or up until midnight the day before travel if you purchase an Express Deal or Name Your Own Price? reservation. The lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call us. The lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policy. Additional restrictions apply.   The hotel's front desk should not have shown you our rate when you checked in. It is a specially negotiated rate with the hotel that is normally not available to the general public. We receive these rates because of the volume of rooms we sell on our site and we still try to price them very competitively. Because of this, we are unable to process a refund of the price difference under our Best Price Guarantee or provide further refund/compensation for this booking.   Please note that we have noted your feedback and forwarded them to the appropriate individuals for consideration as we continue to improve our service and avoid this from happening again.     We are sorry we did not provide you the answers you were looking for and I hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

Thank you for taking the time to contact us regarding your reservation at the [redacted] Resort for Trip Number [redacted] We are writing to let you know we received your email in our Executive Offices. We sincerely apologize for the inconvenience. We understand you are requesting for a...

refund due to the quality issues you encountered during stay. We reviewed your request and verified you checked out a day earlier than originally reserved. Our partner's usually have guest satisfaction in mind. They will usually take steps to address concerns when received. The hotel informed us, they offered you a different room; however, you did not accept the second room and decided to check out. The hotel did not approve any credits or refunds of your reservation. The hotel informed us, they authorized 64.00 USD on the credit card you used at the time of check in. This amount includes the hotel's resort fee and the hotel's security deposit. The hotel informed us this amount was reversed on July 10, 2017 and may reflect on your account depending on your bank's process. In most cases, within 3-5 business days. Furthermore, a refund of 113.14 USD was issued in two separate transactions for a total refund of 226.28 USD as a one-time exception to the cancel policy. All refunds are processed by our system within one business day; however, bank processing time varies. It may take at least 5 to 10 business days for your bank to post the refund to your account. Please contact us directl[redacted], if you have further questions. The Executive Office hours are 9:00 a.m. to 8:00 p.m. Eastern Time, Monday through Sunday. You will need to enter Trip number, [redacted]1 when you contact us. Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the [redacted] or [redacted] Thank you for the opportunity to assist you. We hope you find this information helpful. Sincerely, [redacted]Executive Offices

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted]. We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We apologize for the difficulty you...

encountered. We understand you are requesting for a refund because you advised you found customer reviews that reflected your hotel is less than 3.5 stars. We reviewed your reservation and verified your hotel is a 3.5 star property and is consistently rated as a 3.5 star hotel. In normal circumstances, your reservation cannot be changed, canceled or refunded. As a one-time exception to the cancel policy, we canceled your reservation for a full refund of 479.01 USD on June 7, 2017. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days. Thank you for giving us the opportunity to assist you. We hope you find this information helpful. Sincerely, [redacted] Executive Offices

We understand that you have issues with these hotel reservations.   We understand that you are not happy with this policy and we really wish that we could give you the resolution that you are looking for.   Our records show that the currency you were provided for both reservations are "$" which means USD and not "C$" for CAD.   We work really hard to avoid any confusion when customers use our website. In order to book a reservation, we require that you review your reservation details, including the total charge with the corresponding currency and the terms and conditions, prior to entering your billing information. In this instance, our records show that the information was reviewed and the request was submitted for booking. By submitting your request, you indicated that you have read, understood and agree to the terms and conditions stipulated, and all information entered/provided is correct.   For your reference, a copy of the contract page of both reservations has been sent in a separate e-mail. The contract page disclosed the terms and conditions and the currency you will be charged for your reservation.   Our apologies that we are unable to provide the refund you are seeking.   Sincerely, [redacted] Executive Offices

From: [redacted]] [redacted]
[redacted]
[redacted]   Hi,       I had filed this complaint since last year , priceline only send me one refund instead of 2 as they promised , I got their email stating they will process both refunds last November but again empty promises , I only got the refund for trip # [redacted] but not for the trip #[redacted] for the amount of $159.32.   Sincerely ,   [redacted]

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. The following was sent to the consumer on
5/6/2016.
Dear
[redacted]
Congratulations
on your wedding!
 I am writing you today regarding your hotel
reservation with the [redacted] [redacted] - South under Trip
Number [redacted]
I
am writing to let you know that we have received your Revdex.com
concern in our Executive Offices. Hotels sometimes overbook and do not have the
availability that they had previously expected. We understand that this greatly
affected you and your wife's special night; so we apologize on behalf of the
hotel if they failed to accommodate you. I have reviewed our records and
determined that a full refund of your reservation for 53.67 USD was processed
on April 25, 2016. In addition, an additional refund of 10.73 USD was issued on
May 4, 2016.
Rest
assured that we are working actively with our hotel partners to make sure they
update their reservations system to avoid future occurrences. We humbly ask
that you give us another opportunity to serve you again in the future; so
please accept the below coupon that you can use on your next Hotel Express Deal
reservation on priceline:
-Coupon
code: [redacted]
-Coupon
value: 25% off of the room rate
-valid
only on an Express Deal hotel booking -expires on April 2017
Thanks
for choosing us, and we look forward to serving your future travel needs.
Sincerely,
Nico
T[redacted]
Executive
Offices

Complaint: [redacted]
I am rejecting this response because: I was not made aware as I was  [redacted] this reservation that I would not actually be doing business with Priceline.Com, but with another party, [redacted].Com, as stated in your response. Also, it was not disclosed to me from Priceline.Com as I was [redacted] my reservation, and supplying Priceline.Com with my credit card information, that my personal credit card information would be shared with third parties such as [redacted].Com and with the [redacted] directly.   This information was not included with my hotel confirmation that I received directly from you, Priceline.Com (the seller)., stating that  the price for the room would be a total of $117.28. and not $160.98 as  I was charged. The Priceline.Com website stated that this room rate was for double occupancy, however, you failed to disclose that additional charges would apply for additional guests, and specifically what those charges would be.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] THERE HAS BEEN NO RESOLUTION YET. THEY HAVE ASKED FOR FURTHER INFORMATION, NAMELY THE RECEIPT OF THE COSTS I WAS MADE TO INCUR FOR A CAB. I PROVIDED THE RECEIPT VIA EMAIL YESTERDAY AND AM WAITING FOR A REPLY. JUDGING FROM THE TONE OF THEIR CORRESPONDENCE, I AM HOPEFUL THAT THEY WILL REIMBURSE ME.

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond. 
 
According to the consumer, the hotel charged a $25 pet fee for a one night stay at the property.
 
Please note that consumers are responsible for any...

mandatory or optional fees charged by the property.
 
On each consumers’ contract page (including the contract page in question), we clearly and conspicuously place the following disclosure regarding this matter labeled under Important Information.
 
Important Information
 
·       The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout.  These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
 
Thank you for the opportunity to clarify.
 
Sincerely,
N D[redacted]
Priceline.com

Thank you for contacting us regarding your reservation with [redacted] for Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that the hotel was unable to...

accommodate your reservation. We have reviewed your reservation with the hotel and confirmed that you are eligible for a refund. We have processed a full refund of 43.28 USD. If you need to check the status of your refund, please contact your bank directly to inquire about their processing time.   Moreover; due to the inconvenience please accept the 15% coupon that you can use on your future Express Deal Hotel stay below.   Coupon code: [redacted] Expires: June 13, 2018      We apologize for any inconvenience and we hope you find this information helpful.   Sincerely, [redacted] Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices.I understand that you would like a refund of $391.00 back to the card you used. Thank you for bringing this to our attention when you did not receive an email after booking the reservation. I...

have forwarded your concern to the appropriate department. The $391.00 that was taken from your card was the price of your return ticket for 5 passengers. As part of our billing process, we do authorize your card to make sure that it's valid and that it will accept the charges. Since no tickets were generated the authorization will fall off depending on your bank. We do not recommend disputing the charge to your card company as it may hinder the process of the authorization to fall off. Your attempt to book a reservation did not go through due to changing flight availability. Fares also change from time to time which may affect your ability to book a reservation. We apologize for the inconvenience this has caused. We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested.Sincerely,  Executive Offices

Thank you for contacting us regarding your airline reservation with [redacted] for Trip Number [redacted].   I am writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you wanted to get compensation for your hotel stay at...

[redacted] since you had to stay overnight due to the [redacted] schedule change.   We have reviewed your reservation and verified that you have contacted [redacted] directly and requested to cancel the ticket for [redacted] due to her medical condition. The airline had to split off your reservation along with [redacted] so they can cancel the flight for [redacted]. As a result, a message from the airline was transmitted to our system indicating that they have made changes to the reservation. In return, around 1:07 PM ET last May 20, 2017, we sent you an email and the same email was sent again May 22, 2017 around 6:38 PM ET. In the email, we noted that we've been made aware that you have made changes directly with [redacted]. We also noted in the email that future changes, including schedule change notifications from the airline, will no longer be sent to us, which means that our website will not reflect your most up-to-date itinerary and advised you to call [redacted] prior to each departure to confirm your flight information. With this, unfortunately, we will be unable to provide you a refund.   Thank you for taking the time to inform us of your concerns. We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested.     Sincerely,   [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by Priceline.  Their response was in reference to complaint ID 1[redacted] in which I explained how Priceline cancelled my prepaid room reservation so that their hotel could get a higher paying customer.  I am very disappointed that I had to take the time to write this complaint in order to receive a serious attempt from Priceline to find me a satisfactory replacement room.  I am now pleased with the resolution, as now I can still take my trip and stay in a hotel equivalent to the one I originally booked. 
Sincerely,
[redacted]

Hello.  Below is the email we sent to our customer.  Thanks. [redacted] Thank you for taking the time to contact us regarding your stay at the [redacted] We are writing to let you know that we received your Better...

Business Bureau concern in our Executive Offices. We apologize for the difficulty you encountered. We understand you are requesting for a compensation or a refund of your reservation because you advised the hotel was undergoing renovations and you encountered quality issues at the hotel during your stay. We reviewed your reservation and confirmed all nights were used. The hotel confirmed they were undergoing minor renovations during your stay. Since the renovations are minor, the hotel made a business decision to stay open. We reviewed your information further with the hotel and decided to make a one-time exception to the cancel policy. A refund in the amount of 144.76 USD was processed as a compensation for the inconvenience on December 30, 2016. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days. Thank you for the opportunity to assist you and we hope you find this information helpful. Sincerely,
[redacted] Executive Offices

Dear [redacted]
 
Thank you for contacting us regarding your reservation
with [redacted] booked under Trip Number [redacted]
*
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting a
refund or...

compensation for your past airline purchase.
 
We reviewed your concerns and verified that at the time
of purchase, you were shown the Codeshare on both the departure and return
flight.  We contacted [redacted] and
verified your tickets were used in full.
We are sorry if you are unhappy with your past airline
ticket; however, your ticket is non-refundable. We are unable to issue a refund
or compensation as requested.
 
Thank you for choosing to email us today. I hope you
found my reply helpful! Please email us again if you need anything else. 
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:The hotel description did not clearly outline the location in terms of the distance from the airport in which I was flying into, and it appears Priceline is pulling some sort of scams to get money out of consumers, upon reviewing complaints from others consumers and the responses from customer service to other consumers are identical in nature, they are lying and placing the blame of nonrefunding on the hotels as they have in various other complaints when it is in fact them, if you refunded money to someone this month because of death in family and they did not have insurance then I should be refunded my money as well because the hotel details were not clearly outlined as far as the distance from the airport which is the most important. I have gotten the run around by them and the lack of proper information in regards to the hotel cost me more money out of my pocket and essentially ruined my vacation.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Priceline lied and said they gave the lowest price when in fact they didn't because the hotel gives the best lowest price and Priceline knows it.I consider that to be false advertisement from Priceline.If the hotel price is $586.00 and Priceline is $748.00, how can Priceline say they are giving the lowest price, that's false advertisement.
Sincerely,
[redacted]

I understand that you would like to correct your last name [redacted] back to your maiden name [redacted]. I called [redacted] and they have provided us with their policy on name corrections. They will consider this a minor name correction and will not collect any fee. The service...

fee of $30.00 offsets the cost of issuing a new ticket. As a courtesy, I will be waiving the $30.00 service fee. Please call Executive services at ###-###-#### and refer to your trip number [redacted] if you wish to continue with the name correction.    I apologize for any inconvenience and we hope to hear from you soon.    Sincerely, Executive Offices

I have
received the consumer’s additional comments. As you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusion. Unfortunately, there is nothing we can add to what has
already been stated in our previous correspondence. Our record shows that
when the consumer’s initial offer price was not accepted, we  advised that we were unable to find a partner
to accept the consumer’s bid of $16 per day, and offered the consumer an option
that stated “we could get you a rental car reservation for $47 per day.” We
listed the new price on the Contract Page that the consumer reviewed, prior to
accepting the new offer. By submitting the request for booking, the consumer
indicated that he/she  read, understood,
and agree to the non-refundable terms and conditions stipulated on the contract.
We are sorry; however, the reservation is restricted and cannot be changed,
cancelled or refunded. This information was also presented to the consumer on his/her
Contract Page. A copy of the contract was sent to the consumer. I am sorry that Priceline
is unable to assist the consumer any further in this situation.
Sincerely,
N.
D’Angelo
priceline.com

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
Priceline offers a variety travel service options, including reservations that permit cancelations.
When selecting a reservation, the consumer is provided with the cancel...

policy associated with each reservation.
In this case, the consumer selected a reservation that provided greater savings and less flexibility.
Attached hereto is a copy of the consumer’s contract page authorizing the non-refundable terms and conditions of the Name Your Own Price purchase.
We apologize for any inconvenience experienced by the consumer and we are sorry that we are unable to assist the consumer with a change or refund.
Sincerely,
N. D[redacted]
priceline.com
This checkout page for trip number [redacted] was submitted on 2015-10-23 19:31:32
Please Review Your Request
3 Star Upscale Hotel, [redacted] Area  
Which hotel will I get?
Check-In Date:
Tuesday, October 27, 2015
Check-Out Date:
Wednesday, October 28, 2015
Region
[redacted]
City Area:
[redacted]
Check-In Time:
Varies by hotel. Guaranteed late night arrival if needed.
Check-Out Time:
Check-out times vary by hotel
Room 1:
[redacted]
Number of Rooms:
1
Guaranteed Amenities:
Indoor or Outdoor Pool, Fitness Center, Free Parking, Free Internet, Business Center, Guest Score 8/10 or Higher
Number of Nights:
1
Offer Price Per Room, Per Night:
US$ 70.00
Travel Insurance:
US$ 5.00
Subtotal:
US$ 70.00
Taxes and Service Fees:
US$ 15.93
Priceline Hotel Coupon:
-US$ 0.00
Total Charges*:
US$ 85.93
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
 *Prices are in US dollars.
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Important Information
  All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
  If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
  Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives.
[redacted]
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage. I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.
Please check the box above to indicate that you have reviewed these rules and your hotel request, and that you agree to abide by priceline's terms and conditions.