Stahl Construction Company

Priceline.com
discloses prior to purchase, that resort fees are not included in your offer
price.
 
Priceline
does not collect resort fees. Resort fees are charged by, and paid directly to
the hotel.
 




On each
consumers’ contract page...

(including the contract page in question), we clearly
and conspicuously place the following disclosure regarding this matter labeled
under Important Information.
 
Important
Information
 
·       
The credit card is required for any additional hotel specific
service fees or incidental charges or fees that may be charged by the hotel to
the customer at checkout.  These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in your offer price.
 
The charges hyper link further discloses the
following information.
Hotel
Charges
Depending
on the property you stay at you may also be charged (i) certain per person, per
room or percentage based mandatory hotel specific service fees, for example,
resort fees (which typically apply to resort type destinations and, if
applicable, may range from $10 to $40 per day), energy surcharges, newspaper
delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or
(ii) certain optional incidental fees, for example, parking charges, minibar
charges, phone calls, room service and movie rentals, etc. These charges, if
applicable, will be payable by you to the hotel directly at checkout and are
not included in your room rate. Please contact the hotel directly as to whether
and which charges or service fees apply.
These fees
are incurred whether the consumer purchases the hotel room reservation via the
priceline.com website, or directly through the property.
  I thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com

I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. The consumer
chose to visit our Published Price website where consumers have the opportunity
to review and compare hotel room rates prior to selecting and purchasing hotel
room reservations. The consumer selected a specific hotel property from a list
of participating properties, at the disclosed
room rate, including taxes and fees. Upon hotel room check-in/out the hotel representative provided the consumer with the lower
negotiated room rate established between priceline.com and the hotel, which is
not available to the public. Priceline.com is a travel agent and as such, makes
hotel room rates available on behalf of the hotels. Just like every other
business, we receive reduced rates because we sell in large volume, and if you
compare our rates, you will find them to be very competitive. We strive to
offer customers the best alternatives for saving money while at the same time
maintaining profitability.
Priceline.com
provided the consumer with his/her selected hotel, at the disclosed summary of
charges. We apologize if the consumer is disappointed with the difference in
rates; however, priceline will not be able to offer a refund for the difference
in rates. We are sorry that we are unable to assist the consumer any further in
this situation.
 
Sincerely,
[redacted]
priceline.com

Thank you for contacting us regarding your reservation with [redacted] for Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that the hotel was unable to...

accommodate your reservation. We have reviewed your reservation with the hotel and confirmed that you are eligible for a refund. We have processed a full refund of 43.28 USD. If you need to check the status of your refund, please contact your bank directly to inquire about their processing time.   Moreover; due to the inconvenience please accept the 15% coupon that you can use on your future Express Deal Hotel stay below.   Coupon code: [redacted] Expires: June 13, 2018      We apologize for any inconvenience and we hope you find this information helpful.   Sincerely, [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by Priceline.  Their response was in reference to complaint ID 1[redacted] in which I explained how Priceline cancelled my prepaid room reservation so that their hotel could get a higher paying customer.  I am very disappointed that I had to take the time to write this complaint in order to receive a serious attempt from Priceline to find me a satisfactory replacement room.  I am now pleased with the resolution, as now I can still take my trip and stay in a hotel equivalent to the one I originally booked. 
Sincerely,
[redacted]

Dear Ms. [redacted],
We are contacting you today regarding your rental car reservation with [redacted]
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that rental car company's location...

has changed. We apologize for the inconvenience and we thank you for bringing this to our attention. We contacted [redacted] and they advised that the W. [redacted] Street location just recently moved to the new address, [redacted], which is why the itinerary page is now reflecting the most recent address. As an apology for the inconvenience, a refund request for
$19.37 was submitted today, December 24, 2015. The refund amount is equivalent to 10% of the total cost of your reservation.
Regarding your request for a refund of the taxi fare, we would like to request for a copy of the taxi receipt. You may send it as an attachment in reply to this email. The attachment needs to be a PDF or JPG file no larger than 2MB. Also, you may send it to fax number [redacted]. Once we receive your receipt, we will review for possible reimbursement.
We apologize for the inconvenience and thank you for giving us the opportunity to assist you.
Sincerely,
Zadhy S[redacted]
Executive Offices

We understand your concern about the quality and rating of your hotel. We found that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows: 
[redacted] - 3 Stars[redacted] - 3 Stars[redacted] - 3 Stars We...

evaluate each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etc. We screen participating hotels carefully and update our information constantly to ensure that you always receive the best available hotel. We care about your experience and the accommodations the hotel provides. It is unfortunate the hotel could not meet your expectations. While placing your request, you agreed to accept any 4 or higher star hotel within the area(s) you selected. Your hotel does have a 4 star rating. All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our website. We appreciate your feedback and have contacted the appropriate people at the hotel to share your concerns. We made a decision to process a refund equal to 20% of your total hotel cost as goodwill. A refund for $16.16 was issued on January 9, 2018. Your refund has been processed through our system. If you need to check the status of your refund, please contact your bank directly to inquire about their processing time. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices.I understand that you would like a refund of $391.00 back to the card you used. Thank you for bringing this to our attention when you did not receive an email after booking the reservation. I...

have forwarded your concern to the appropriate department. The $391.00 that was taken from your card was the price of your return ticket for 5 passengers. As part of our billing process, we do authorize your card to make sure that it's valid and that it will accept the charges. Since no tickets were generated the authorization will fall off depending on your bank. We do not recommend disputing the charge to your card company as it may hinder the process of the authorization to fall off. Your attempt to book a reservation did not go through due to changing flight availability. Fares also change from time to time which may affect your ability to book a reservation. We apologize for the inconvenience this has caused. We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested.Sincerely,  Executive Offices

Hi [redacted]I apologize for the inconvenience.I was able to confirm directly from our accounting department that refund was finalized and processed back to the bank today, December 21, 2017. Kindly contact your bank again to see if they are now able to see the refund reflecting in the system.Thank you for your patience. We wish you and your family Happy Holidays.          Sincerely,Executive Offices

I have
received the consumer’s additional comments. As you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusion. Unfortunately, there is nothing we can add to what has
already been stated in our previous correspondence. Our record shows that
when the consumer’s initial offer price was not accepted, we  advised that we were unable to find a partner
to accept the consumer’s bid of $16 per day, and offered the consumer an option
that stated “we could get you a rental car reservation for $47 per day.” We
listed the new price on the Contract Page that the consumer reviewed, prior to
accepting the new offer. By submitting the request for booking, the consumer
indicated that he/she  read, understood,
and agree to the non-refundable terms and conditions stipulated on the contract.
We are sorry; however, the reservation is restricted and cannot be changed,
cancelled or refunded. This information was also presented to the consumer on his/her
Contract Page. A copy of the contract was sent to the consumer. I am sorry that Priceline
is unable to assist the consumer any further in this situation.
Sincerely,
N.
D’Angelo
priceline.com

RevDex.com, Inc.
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of $29.87 is
being processed.
Sincerely,
[redacted]
Priceine.com

[redacted]   Thank you for taking the time to contact us regarding your vacation package reservation at the Hilton Tokyo Bay for Trip Number [redacted]
* I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We...

understand that you have issues with this vacation package reservation.   Prices are constantly changing depending upon availability and travel date. because of this, we offer our Best Price Guarantee, which applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on priceline.com. If you find a lower price for the same itinerary, we'll refund 100% of the difference. In order to initiate your claim, you should call us within 24 hours of booking on priceline.com to initiate your claim or up until midnight the day before travel if you purchase an Express Deal or Name Your Own Price® reservation. The lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call us. The lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policy. Additional restrictions apply.   This information can also be found on our website[redacted]   Please note that your reservation was not booked using either our Express Deal or Name Your Own Price®. When you contacted us on March 10, 2017, your reservation no longer qualifies for the Best Price Guarantee. We are unable to process a refund of the price difference.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,
[redacted] Executive Offices

I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand your concern that you have yet to receive your refund after cancelling your reservation.I checked our records and see that your issue has been researched with our...

Accounting Department and that it has been confirmed that the refund was processed through our system. Therefore, we no longer had your funds since December 10, 2017. It is now between your card processor and bank to work in processing the refund to your account.Sincerely,Executive Offices

Our previous response still stands.

Thank you for taking the time to contact us regarding your reservation at the [redacted] And [redacted]or Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that the hotel is charging an...

additional fee to accommodate extra guests. We indicated prior booking that your room would be for double occupancy and accommodations for more than two adults are not guaranteed. We contacted your hotel and verified that in your case, they would be willing to allow extra guests; however, it is at the hotel’s discretion to charge additional fees or require another room. We apologize, but we will be unable to waive the hotel's fees. We are sorry that you were not satisfied with us. Rest assured, we will review your feedback and will work harder to make this better going forward.   We apologize for any inconvenience and we thank you for your time.   Sincerely,   [redacted] Executive Offices

Hi. Please see below.  [redacted]  Thank you for contacting us regarding your reservations with United Airlines booked under Trip Number [redacted] We confirmed there is no indication of any error on the booking per the contract page. We placed your tickets on hold for future use and upon rebooking, the fees would be $200 per passenger and as a courtesy we waived the $30 priceline processing fee. We are unable to waive the penalty fee or refund in full as requested.  I know you expect a different answer; however, there are no other options that I can offer because of the restrictions. Sincerely, [redacted]sExecutive Offices

Thank you for contacting us regarding your airline reservation with [redacted] for Trip Number [redacted].   I am writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you wanted to get compensation for your hotel stay at...

[redacted] since you had to stay overnight due to the [redacted] schedule change.   We have reviewed your reservation and verified that you have contacted [redacted] directly and requested to cancel the ticket for [redacted] due to her medical condition. The airline had to split off your reservation along with [redacted] so they can cancel the flight for [redacted]. As a result, a message from the airline was transmitted to our system indicating that they have made changes to the reservation. In return, around 1:07 PM ET last May 20, 2017, we sent you an email and the same email was sent again May 22, 2017 around 6:38 PM ET. In the email, we noted that we've been made aware that you have made changes directly with [redacted]. We also noted in the email that future changes, including schedule change notifications from the airline, will no longer be sent to us, which means that our website will not reflect your most up-to-date itinerary and advised you to call [redacted] prior to each departure to confirm your flight information. With this, unfortunately, we will be unable to provide you a refund.   Thank you for taking the time to inform us of your concerns. We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested.     Sincerely,   [redacted] Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. According to the consumer, the property is not a 2.5 star quality property nor is it located in the area labeled [redacted], CO. We are sorry that the consumer is not satisfied with the 2.5 star quality or location of his/her accommodations. We have again reviewed this matter and confirmed that The [redacted] Resort by the [redacted] Group located at [redacted], is clearly located in the shaded area of the mapping guidelines for the area labeled [redacted], CO.   Additionally, all properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our web site. While the consumer may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property meets all standards listed under Priceline’s 2.5 star hotel guide. Our competitors rate this hotel as follows: Expedia.com =2.5 stars - Travelocity.com=2.5 stars - Hotels.com = 3 stars.
Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the selected purchase. The contract page lists the following guaranteed amenities:  Indoor or Outdoor Pool, Free Parking, Guest Score 7/10 or Higher. Please note that free wireless internet or breakfast is not listed as a guaranteed amenity. Consumers who prefer to stay in a particular location or property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels. I am sorry that Priceline is unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
priceline.com

Revdex.com, Inc.
 
Please note that this matter refers to a [redacted].com reservation.
 
For assistance with [redacted].com reservations, please contact [redacted]
 at [redacted].com. 
 
[redacted]
CS Operations Manager
 
[redacted].com Customer...

Service Center (USA) Inc.
[redacted]
e-mail: [redacted]
U.S. Direct +[redacted]
 Website: www.[redacted].com
 
 Sincerely,
[redacted]
Priceline.com

Dear Mr. [redacted],Thank you for contacting us regarding your reservation at the [redacted] Hotel (yaumatei) for Trip Number [redacted]93.When we last spoke, I asked to confirm with your family if they were charged for the extra guest in one of the rooms or if they had to book another room to...

accommodate all guests. If they did not, kindly advise. Due to the nature of your concern, I would like to speak with you directly by phone. I attempted to contact you today in an effort to address your concern; however, I am unable to speak with you at the number you provided.Please contact me directly at: ###-###-####. The Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday. You will need to enter your Trip number, which is [redacted]93, when you contact us. Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.I apologize for the inconvenience and look forward to hearing from you soon.Sincerely,Berna A[redacted]Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] THERE HAS BEEN NO RESOLUTION YET. THEY HAVE ASKED FOR FURTHER INFORMATION, NAMELY THE RECEIPT OF THE COSTS I WAS MADE TO INCUR FOR A CAB. I PROVIDED THE RECEIPT VIA EMAIL YESTERDAY AND AM WAITING FOR A REPLY. JUDGING FROM THE TONE OF THEIR CORRESPONDENCE, I AM HOPEFUL THAT THEY WILL REIMBURSE ME.