Stahl Construction Company

I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand your concern that you have yet to receive your refund after cancelling your reservation.I checked our records and see that your issue has been researched with our...

Accounting Department and that it has been confirmed that the refund was processed through our system. Therefore, we no longer had your funds since December 10, 2017. It is now between your card processor and bank to work in processing the refund to your account.Sincerely,Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are writing to let you know that we have received your BetterBusiness Bureau concern in our Executive Offices. As we understand, youwould like to cancel your reservation or be refunded for the parkingfee.We checked our records and verified that free parking was notguaranteed. Since free parking...

was not guaranteed, the hotel you willreceive might charge you if you have a vehicle. The resort fee wasdisclosed because it's a mandatory fee, which is being charged to allguests at the hotel. The parking fee is an incidental fee which is onlycharged to customers who park their vehicles at the hotel. We statedduring the booking process that a credit card is required at check-infor incidentals, hotel imposed fees, that could be mandatory (e.g.,resort fees) or optional (parking, minibar etc.), and deposits. Thisinformation was provided on your contract page prior to booking.Your reservation is truly restricted which is non-cancelable andnon-refundable. However, as a gesture of goodwill, we can make anexception and cancel your reservation for a refund. If you decide to usethe reservation, we will refund the parking fee.If you would like to cancel your reservation, please reply to this emailas soon as possible and before your scheduled check-in date which isThursday, February 08, 2018.Please be advised that until we hear back from you, your reservationwill remain active.We apologize for the inconvenience and thank you for giving us theopportunity to assist you.Sincerely,Executive Offices

We are sorry to learn that you were not able to take your flight even after [redacted] made adjustments on it due to family emergency.   We have disclosed that the reservation is non-refundable and non-changeable upon booking. We see that you have purchased travel insurance. Travel...

insurance protects you and your travel companions against unforeseen illness, injury, job loss, baggage loss, and more. You must contact the travel insurance provider to file a claim and they may request documents to supplement your request.   We have reviewed your reservation and found that [redacted] has suspended your ticket and tagged you as no show. Suspended status inhibits us to do any action on the ticket. We requested [redacted] to remove the suspended status and switch it to Open for Use, luckily, they approved our request.   We are glad to let you know that we will refund you in full as a one-time courtesy because we value your business. A refund of 164.99 USD was processed today, December 7, 2017. The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days.   Thank you, [redacted] for taking the time to notify us of this situation. We hope to have the privilege of serving your future travel needs under more pleasant circumstances.   Sincerely, Executive Offices

Dear Ms.
[redacted]:
I have
received the consumer’s additional comments.  As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. 
According
to the consumer, she/he selected the purchase of a Name Your Own Price hotel, and
did not want the [redacted] Place to be in her search. The consumer states
that Priceline did not disclose that the search would include the area where
the [redacted] is located. The consumer alleges bait and switch tactics.
For
your review, attached hereto, please find a screen shot from the Name Your Own Price
website of area #13 labeled Union Square East Nob Hill,
where Priceline discloses the following:
·      We will find you a room in a hotel willing to
agree to your price in the
shaded area.
As you will note, the shaded area for map #13 labeled Union Square East Nob Hill, lists
Powel Street to the west and Sutter Street to the north of the [redacted].
I have also attached a screenshot of the google
map referencing the location of the [redacted] property clearly indicating
that the property is located within the boundaries of the shaded area of the
mapping guidelines for area #13 labeled Union Square
East Nob Hill.
[redacted]
I hope this
information is helpful in addressing the consumer’s rebuttal.
Sincerely,
N. D[redacted]
Executive Offices

Revdex.com, Inc.
 
Please note that this matter refers to a [redacted].com reservation.
 
For assistance with [redacted].com reservations, please contact [redacted]
 at [redacted].com. 
 
[redacted]
CS Operations Manager
 
[redacted].com Customer...

Service Center (USA) Inc.
[redacted]
e-mail: [redacted]
U.S. Direct +[redacted]
 Website: www.[redacted].com
 
 Sincerely,
[redacted]
Priceline.com

Dear [redacted]Thank you for taking the time to contact us regarding your reservation at the [redacted]We are writing to let you know we received your email in our Executive Offices.Your reservation is still active/confirmed on our system. Kindly provide...

us with your approval if you wish to proceed with the one time exception. Please note that a cancellation for a full refund will only be available before noon on your check in date, August 31, 2016.We hope to hear from you soon.Sincerely,[redacted]Executive Offices

Dear Mr. [redacted],
We are contacting you today regarding your vacation
package reservation for Trip Number [redacted].
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
selected the [redacted]...

Resort's All-Inclusive reservation. We apologize
for the inconvenience. We contacted the hotel and verified that the guaranteed
reservation is not All Inclusive. Should you wish to change the reservation,
the hotel will charge $55 per person per night. This change may be done
directly with the hotel. Once the changes have been made, and the hotel has
charged you with the upgrade fees, we would like to request for a copy of the
receipt.
You may [redacted]d the receipt as an attachment in reply to
this email. The attachment needs to be a PDF or JPG file no larger than 2MB.
Also, you may [redacted]d it to fax number ###-###-####. Once we have the receipt, we
will verify the charge and process a refund for the appropriate amount.
Please be advised that the reservation is guaranteed to
be All Inclusive for up to 5 adults only as requested on this package
reservation.
We apologize for the inconvenience and hope you found
this information helpful.
Sincerely,
Zadhy [redacted]
Executive Offices

Hi. Please see the email below that we have sent to our customer. Thanks. [redacted]
*Thank you for taking the time to contact us regarding your reservation at the Budget Rent a Car for Trip Number [redacted]
*We are writing to let you know that we received your Better Business...

Bureau concern in our Executive Offices. We are sorry to hear about your experience. We understand that you are requesting a refund of the difference in rates between your original reservation and the new request made due to vehicle unavailability at the counter. We received your receipt showing a final charge of $673.30. We also see that you paid for a cab fare going to the new rental place. However; without the receipt showing the charges, we will be unable to refund the fare. We can go ahead and process a refund request for the difference in rates which is $450.20. However; we would need to verify your billing address since the refund will be processed via check. Once we receive your information, we will immediately continue in providing you a resolution. Thank you for choosing to contact us. I look forward to resolving your issue. Sincerely, [redacted]
[redacted]

Hi. Please see below.  [redacted]  Thank you for contacting us regarding your reservations with United Airlines booked under Trip Number [redacted] We confirmed there is no indication of any error on the booking per the contract page. We placed your tickets on hold for future use and upon rebooking, the fees would be $200 per passenger and as a courtesy we waived the $30 priceline processing fee. We are unable to waive the penalty fee or refund in full as requested.  I know you expect a different answer; however, there are no other options that I can offer because of the restrictions. Sincerely, [redacted]sExecutive Offices

Thank you for taking the time to contact us regarding your reservation at the [redacted] Hotel & Conference Center Tampa for Trip Number [redacted]   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that there...

were bed bugs during your stay. We apologize for the inconvenience. I have contacted the property to discuss your concern and [redacted] Front Desk Manager agreed to issue a full refund. I have processed the same in our end.   A total refund of $192.96 will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within the next few days.   Thank you for your patience while I resolved your issue, and I hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. The consumer
chose to visit our Published Price website where consumers have the opportunity
to review and compare hotel room rates prior to selecting and purchasing hotel
room reservations. The consumer selected a specific hotel property from a list
of participating properties, at the disclosed
room rate, including taxes and fees. Upon hotel room check-in/out the hotel representative provided the consumer with the lower
negotiated room rate established between priceline.com and the hotel, which is
not available to the public. Priceline.com is a travel agent and as such, makes
hotel room rates available on behalf of the hotels. Just like every other
business, we receive reduced rates because we sell in large volume, and if you
compare our rates, you will find them to be very competitive. We strive to
offer customers the best alternatives for saving money while at the same time
maintaining profitability.
Priceline.com
provided the consumer with his/her selected hotel, at the disclosed summary of
charges. We apologize if the consumer is disappointed with the difference in
rates; however, priceline will not be able to offer a refund for the difference
in rates. We are sorry that we are unable to assist the consumer any further in
this situation.
 
Sincerely,
[redacted]
priceline.com

Dear Ms. [redacted],
We are contacting you today regarding your rental car reservation with [redacted]
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that rental car company's location...

has changed. We apologize for the inconvenience and we thank you for bringing this to our attention. We contacted [redacted] and they advised that the W. [redacted] Street location just recently moved to the new address, [redacted], which is why the itinerary page is now reflecting the most recent address. As an apology for the inconvenience, a refund request for
$19.37 was submitted today, December 24, 2015. The refund amount is equivalent to 10% of the total cost of your reservation.
Regarding your request for a refund of the taxi fare, we would like to request for a copy of the taxi receipt. You may send it as an attachment in reply to this email. The attachment needs to be a PDF or JPG file no larger than 2MB. Also, you may send it to fax number [redacted]. Once we receive your receipt, we will review for possible reimbursement.
We apologize for the inconvenience and thank you for giving us the opportunity to assist you.
Sincerely,
Zadhy S[redacted]
Executive Offices

Dear [redacted],
 
Thank you for taking the time to contact us regarding
your hotel reservation with the [redacted] under
Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in...

our Executive Offices. We understand that
your reservation was booked for the incorrect hotel so you called to cancel;
however, you have not received a refund.
 
We have reviewed our system and were unable to find any
records that you called us to cancel the reservation. In addition, your
cancellation policy would not have allowed any refunds had you called us to
cancel the reservation after making the purchase. Please note that we also contacted
the [redacted] and they were unable to find any
records that you called them on April 15, 2016 to cancel the reservation.
 
However, we were able to get approval from the hotel to
make a one-time exception to refund your unused reservation in full. The refund
for
541.71 USD was issued today, April 21, 2016. Your refund
will be processed through our system within one business day. If you need to
check the status of your refund after a few business days, please contact your
bank directly to inquire about their processing time.
 
I hope you have a wonderful day.
 
Sincerely,
 
Nico T[redacted]
Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. The screen shot provided by the consumer listing a $1462 rate, only lists an outbound flight and no return flight. This itinerary does not match the itinerary selected and purchased by the consumer. We searched for the same itinerary on [redacted] Airlines' website, and found that the total cost for the identical RT itinerary available is $ 2,047.80, which is higher than the price the consumer selected and purchased. Therefore, no refund is due. The full details for our Best Price Guarantee can be viewed on the following link or, copy and paste into your web browser: [redacted]. I am sorry that we are unable to assist the consumer any further in this situation.Sincerely,[redacted]priceline.com

Dear Ms. [redacted],
We are contacting you today regarding your reservation at
the [redacted] Oceanfront Resort booked under Trip Number
[redacted]50.
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we...

understand, you
would like to have an ocean front view room for your reservation.
I checked your reservation and verified that specific
room and bed type was not guaranteed for your reservation. We stated during the
booking process that all rooms will accommodate up to 2 adults. Requests for
bed types (King, Queen, 2 Doubles, etc.) or other special needs (including
preferences for smoking or non-smoking rooms) should be requested through your
confirmed hotel and cannot be guaranteed.
I contacted the [redacted] Oceanfront Resort
and they are unable to guarantee an ocean front view room because it depends on
availability upon check in. The hotel also advised that if an ocean front view
room is available, there will be an upgrade fee which is payable directly to
the hotel. You will be charged by the hotel for the upgrade and we will be
unable to refund their charge. If you need further information regarding the
upgrade fee, please contact the hotel directly.
The reservation that you purchased is truly restricted
which is non changeable, non cancelable and non refundable. This information
was provided on the contract page that you reviewed and initialed prior to
booking. I apologize; however, I will be unable to change or cancel your
reservation.
For your reference, I sent a copy of your contract page
in a separate email.
We apologize for the inconvenience and thank you for your
time.
Sincerely,
Joe A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: Thne rate I paid is way higher than the rate you as priceline.com paid. You are price gouging and your false advertizing will be exposed with my review and documented proof that you charged me way more than you paid. You may be a travel agent but you're definitely not doing what you advertize. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The company acknowledged our claim and refunded our money.
Sincerely,
[redacted]

[redacted]   Thank you for taking the time to contact us regarding your vacation package reservation at the Hilton Tokyo Bay for Trip Number [redacted]
* I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We...

understand that you have issues with this vacation package reservation.   Prices are constantly changing depending upon availability and travel date. because of this, we offer our Best Price Guarantee, which applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on priceline.com. If you find a lower price for the same itinerary, we'll refund 100% of the difference. In order to initiate your claim, you should call us within 24 hours of booking on priceline.com to initiate your claim or up until midnight the day before travel if you purchase an Express Deal or Name Your Own Price® reservation. The lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call us. The lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policy. Additional restrictions apply.   This information can also be found on our website[redacted]   Please note that your reservation was not booked using either our Express Deal or Name Your Own Price®. When you contacted us on March 10, 2017, your reservation no longer qualifies for the Best Price Guarantee. We are unable to process a refund of the price difference.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,
[redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]s