Stahl Construction Company

Thank you for taking the time to contact us regarding your reservation with [redacted] Corporation for Trip Number [redacted].   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that our rental partner did not honor...

our collision damage insurance. I apologize for the inconvenience. The coverage you purchased through us was valid; therefore, our rental partner should have honored it and did not upsell a second policy. However, since they already did, we decided to refund the insurance purchased on our website.   Your $11.00 refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, please check with them if you do not see the refund in your account within the next few days.   I apologize again for the inconvenience, but I hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

Dear Mr. [redacted],
Thank you for contacting us regarding your reservation at the [redacted] Hotel [redacted] booked under Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand you are requesting a refund on...

your past hotel reservation since you were not able to check in after booking the room.
We cannot guarantee the hotel will allow early check-in after booking a reservation. We are showing the check-in time for the hotel you received was after 3pm. We are sorry if you were not able to check-in after receiving your confirmation; however, since the reservation went unused it was considered a no-show. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. We are unable to offer a credit back to your account as requested.
We are sorry we did not provide you the answers you were looking for and we thank you for your time.
Sincerely,

Teddi C[redacted]
Executive Offices

I
have received the consumer’s additional comments.  As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. I am sorry that we are unable to assist
the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com
 
Contract Page
 
[redacted]
Room cost (per night): $84.99
Nights: 1
Rooms: 1
Guests: 2
Room Subtotal: $84.99
Taxes and Fees: $12.07
Summary of Charges (All
prices are in USD) $97.06
 
[redacted]
Pleasant, 6.6 19 reviews
Address: [redacted]
Room T type: 2 Queen Beds - Nonsmoking Room - Continental
Breakfast,
Internet
Check In: Tuesday, April 21, 2015 15:00
Check Out: Wednesday, April 22, 2015 12:00
Sign up for our t ravel deals newsletter!
(USD) US dollar
 
Important Information
Hotel Customer Service:
If
you have already booked a hotel reservation and need assistance,
you
can contact our Customer Service at [redacted] If you call this
number
please have your Trip Number and the phone number you
entered
while making your reservation available.
To
review your reservation's cancellation options, click here. Note that
you
will need the trip id and last 4 digits of credit card/pin code listed
on
this page.
If
you don't check-in to the hotel on the first day of your reservation
and
do not alert the hotel in advance, the hotel reserves the right to
cancel
your reservation and may charge you a penalty.
Rat e Descript ion:
Websaver
- Full pre-payment required upon booking
Pre-pay Policy:
$97.0
6 will be charged to your credit card.
Room Charge Disclosure:
Your
credit card is charged the total cost at time of purchase. Prices
and
room availability are not guaranteed until full payment is received.
Cancellation
Policy:
For the room type you've selected, you
can cancel your reservation for
a full refund up until noon on Monday,
April 20th (local hotel time).
If you decide to cancel your
reservation anytime between noon on
Monday, April 20th and noon on Tuesday,
April 21st (local hotel
time), the hotel requires payment for
the first night's stay. You will be
charged for the first night's stay
including taxes and fees. Any
remaining amount will be refunded to
you. Refunds or cancellations
are not available after noon local
hotel time on your day of arrival
(Tuesday, April 21st).
Guarantee Policy:
Reservation
is guaranteed for arrival on the confirmed check-in date
only.
If you don't check-in to the hotel on the first day of your
reservation
and you do not alert the hotel in advance, the remaining
portion
of your reservation will be canceled and you will not be
entitled
to a refund.
All
rooms are guaranteed for double occupancy and accommodations
for
more than the specified number are not guaranteed.
The
reservation holder must be 21 years of age or older.
A
valid ID and credit card must be presented at check-in. The credit
card
is required for any additional hotel specific service fees or
incidental
charges or fees that may by charged by the hotel to the
customer
at checkout. These charges may be mandatory (e.g., resort
fees)
or optional (parking, phone calls or mini-bar charges) and are
not
included in the room rate.
TOTAL
CHARGES
1
Your Information Room 1Brian
Jennings
Billing Address [redacted]
Zip/Postal Code [redacted]
Email [redacted]
Confirm Email [redacted]
Phone Number [redacted]
Continue
2
Credit Card Information
 
Initial Here: **
I
have read and agree to the terms and conditions and
privacy
policy.
Book Hotel Now

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
I understand that you...

have issues for this reservation.
In order for us to research this further, please send us the screenshot of the lower rate that was offered to you after you've booked this reservation. You may send it as an attachment using PDF or JPG format and be sure that it is no larger than 2MB. Any attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account.
I look forward to assisting you and resolving your issue.
Sincerely,
Jenn H[redacted]
Executive Offices

Complain[redacted]
I am rejecting this response because:I did properly enter the passenger name as it was shown on my passport.  The booking process specifically asked me for the passenger name.  I travel regularly to Asia and I know how this works.The fault is with your systems which incorrectly booked NOT using the passenger name I entered.
Sincerely,
[redacted]

RE: [redacted]  
 
 
According to the consumer, she/he purchased a reservation with
[redacted].
 
Priceline does not have access to purchases made directly with
[redacted].
 
Please contact [redacted] directly for any...

assistance relating
to [redacted] purchases.
 
[redacted], Operations Director at:
[redacted].
 
Website:
www.
[redacted]
 
[redacted]
Operations Director
[redacted]
Website:
www.
[redacted]
 
E – [redacted]
T - +[redacted]
M - +[redacted]
F – + [redacted]

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. The documented case history confirms that prior to departure; the consumer was advised of the exchange option available with fees in accordance with the fare rules and restriction of the selected reservation, and the consumer declined this option. We have retained all records concerning this mater and sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
[redacted]
Important Information
 
Once confirmed, airline change penalties and restrictions apply. Most tickets are non-refundable. See your airline’s
full fare rules.
 
The Rental Car reservation included in your itinerary is non-refundable, non-transferable and nonchangeable
even if the reservation is not used.
 
Airline tickets are non-transferrable. Name changes or adjustments are not allowed once purchased.
 
Meal and seat preferences are not guaranteed. Fares are not guaranteed until purchase.
 
Airfares and flight availability are not guaranteed until purchased.
You will be issued Electronic tickets. All travelers will need a valid passport and you may also need to show additional
documentation at your destination and/or in connecting countries.
Rental Car availability is not conf irmed until f ull payment is received. If your selections are unavailable, we'll still purchase your airline ticket.
Only [redacted] will be able to pick-up the rental car at the counter. [redacted] will be required to
present a valid driver's license and a valid credit card or debit/check card or debit/check card in their
name with a minimum of $200 available credit as a security deposit on the vehicle. If you plan to use a debit
card, you may be required to provide round-trip flight information at the rental counter.
Your offer price does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up. Additional insurance can be purchased at the rental counter.
[redacted]
[redacted]

RevDex.com, Inc.
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of $29.87 is
being processed.
Sincerely,
[redacted]
Priceine.com

I have received the consumer’s additional comments, and thank the consumer for taking the time to share his/her experience with us. We apologize if the USD currency disclosure on the contract page was not clear to the consumer, and we have passed the consumer’s experience and comments on to the appropriate department. Once again thank you for getting in touch about this.
Sincerely,
N. D[redacted]
priceline.com

I understand that it can book up and no longer be available but then the offered price needs to be removed. It was left up for several days even though it was impossible to be booked. A few hours I understand but not a few days. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding the airline ticket reservation for [redacted] with Trip Number [redacted].
I am writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you had to...

cancel the return portion of the ticket and are yet to receive the refund.
I have forwarded a refund request for the value of the return portion, less the airline imposed cancel fee. We have forwarded a refund request for the amount of 410.96 CAD. This will go through a review process. You will be advised of the outcome of the review within the next 14 business days. Once the refund has been approved, it will be processed through our system within one business day. The refund will be processed back to the card used in booking the reservation. You will be receiving email messages from us with updates of the refund request.
We apologize for any inconvenience and thank you for giving me the opportunity to assist you.
Sincerely,
Berna A[redacted]
Executive Offices

Please close this case due to the customer's inability to provide a valid rejection.  Thanks.

Priceline.com
discloses prior to purchase, that resort fees are not included in your offer
price.
 
Priceline
does not collect resort fees. Resort fees are charged by, and paid directly to
the hotel.
 




On each
consumers’ contract page...

(including the contract page in question), we clearly
and conspicuously place the following disclosure regarding this matter labeled
under Important Information.
 
Important
Information
 
·       
The credit card is required for any additional hotel specific
service fees or incidental charges or fees that may be charged by the hotel to
the customer at checkout.  These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in your offer price.
 
The charges hyper link further discloses the
following information.
Hotel
Charges
Depending
on the property you stay at you may also be charged (i) certain per person, per
room or percentage based mandatory hotel specific service fees, for example,
resort fees (which typically apply to resort type destinations and, if
applicable, may range from $10 to $40 per day), energy surcharges, newspaper
delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or
(ii) certain optional incidental fees, for example, parking charges, minibar
charges, phone calls, room service and movie rentals, etc. These charges, if
applicable, will be payable by you to the hotel directly at checkout and are
not included in your room rate. Please contact the hotel directly as to whether
and which charges or service fees apply.
These fees
are incurred whether the consumer purchases the hotel room reservation via the
priceline.com website, or directly through the property.
  I thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com

Hi. Please see the response we sent to the customer below:[redacted]
*Thank you for contacting us regarding your reservation at [redacted] booked under Trip Number [redacted]. We are writing to let you know that we have received your Revdex.com concerns in our Executive...

Offices. We understand you are unhappy that the Guest Satisfaction Review is lower than you were guaranteed. Guest ratings are dynamic and change based on new customer reviews received. Since we are showing the hotel has a 6.9/10 which is lower than the 7/10 you were guaranteed, we can offer to cancel your reservation for a full refund, or you can keep the reservation and we can issue a 20% refund of the total cost. Make sure to contact us back prior to your scheduled check-in date because after that time we cannot offer a cancellation to the reservation.   Thank you for emailing. I appreciate your patience while we continue to work to resolve your issue. Sincerely,
[redacted]

RevDex.com, Inc.
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Please
contact [redacted].com directly for any assistance relating to [redacted].com
purchases. [redacted], Operations Director at:[redacted]
Website:www. [redacted].com
[redacted]
Operations
Director
[redacted]
[redacted]
[redacted]
Website: www. [redacted].com
** [redacted]
** [redacted]
** [redacted]
** [redacted]
Sincerely,
[redacted]
priceline.com

We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. Please note that this matter refers to a
[redacted].com purchase. The consumer’s hotel room booking was purchased directly with
Booking.com. For any assistance related to Booking.com purchases, please contact
[redacted].com at the following contacts.
 
[redacted]
CS Operations Manager
 
[redacted].com Customer Service
Center (USA) Inc.
[redacted]
U.S. Direct [redacted]
Fax: [redacted]
Website: [redacted]
 


















 
Sincerely,
[redacted]
Priceline.com

Dear Ms. [redacted],
 
I am writing to let you know that we have received your RevDex.com concern in our Executive Offices in regards to your hotel
reservation at the [redacted] for Trip Number
[redacted]. We are sorry that you were unhappy with...

your hotel accommodations.
 
We evaluate each participating hotel on many different
criteria, including cleanliness, guest satisfaction, décor, etc., and we are
sorry to hear that your hotel fell short of this expectation during your stay.
We appreciate your feedback and have contacted the appropriate representatives at
the property to share your concerns during your stay at the [redacted].
 
As a gesture of goodwill, a $115.32
refund was submitted on May 22,
2015. This amount is equivalent to 20%
of the total cost of your reservation.
 
We thank you for giving us
the opportunity to address this matter.
 
Sincerely,
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:I was not expecting a complete refund.  However Priceline is not standing by something they sold.   They provided completely inaccurate information, which was what I based my decision on when choosing this hotel.  The response they have through Revdex.com was very generic and did not acknowledge anything I stated in my complaint.
Sincerely,
[redacted]

Hi. Because this customer initiated a credit card chargeback, we are unable to assist the customer until the chargeback process has closed.  Thanks.

We carefully reviewed your reservation and we apologize for any inconvenience it has caused you. We are working hard to make our site convenient and accessible for all of our customers, but we acknowledge that there are always areas where we can improve. I have submitted the refund request...

today for the amount of 167.00 USD. and may take 5-10 days to be processed. Once refund is completed, you will received an email notification however, bank processing time varies and may take few more days to reflect in your account. If it isn't there after few days, we suggest you contact your bank.   Thank you for your time and we hope to have the privilege of serving your future travel needs under more pleasant circumstances.   Sincerely,   [redacted] Executive Offices