Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because:The hotel description did not clearly outline the location in terms of the distance from the airport in which I was flying into, and it appears Priceline is pulling some sort of scams to get money out of consumers, upon reviewing complaints from others consumers and the responses from customer service to other consumers are identical in nature, they are lying and placing the blame of nonrefunding on the hotels as they have in various other complaints when it is in fact them, if you refunded money to someone this month because of death in family and they did not have insurance then I should be refunded my money as well because the hotel details were not clearly outlined as far as the distance from the airport which is the most important. I have gotten the run around by them and the lack of proper information in regards to the hotel cost me more money out of my pocket and essentially ruined my vacation.
Sincerely,
[redacted]

Priceline.com discloses prior to purchase, that resort fees
are not included in your offer price.
 
Priceline does not collect resort fees. Resort fees are
charged by, and paid directly to the hotel.
 




On each consumers’ contract page (including the...

contract
page in question), we clearly and conspicuously place the following disclosure
regarding this matter labeled under Important Information.
 
Important Information
 
·       
The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout.  These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price.
 
The charges
hyper link further discloses the following information.
Hotel Charges
Depending on the property you stay at
you may also be charged (i) certain per person, per room or percentage based
mandatory hotel specific service fees, for example, resort fees (which typically
apply to resort type destinations and, if applicable, may range from $10 to $40
per day), energy surcharges, newspaper delivery fees, in-room safe fees,
tourism fees, or housekeeping fees and/or (ii) certain optional incidental
fees, for example, parking charges, minibar charges, phone calls, room service
and movie rentals, etc. These charges, if applicable, will be payable by you to
the hotel directly at checkout and are not included in your room rate. Please
contact the hotel directly as to whether and which charges or service fees
apply.
These fees are incurred whether the consumer purchases the
hotel room reservation via the priceline.com website, or directly through the
property.
Attached hereto, is a copy of the
consumer’s initialed contract page agreeing to the terms and conditions of the
purchase.
 
 
 
 
This
checkout page for trip number [redacted] was submitted on 2015-03-28 23:41:51
$24 per night


















3 Star Hotel in [redacted] Area for $24/night
This deal saves 32% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.




































Area:

With its ever-growing variety of
popular casinos and hotels, this neighborhood is fast becoming known as
""[redacted]"" Drive up the Boulder... (Click for full
Description)

Star Rating:



What hotel is this?

Guest Score:

Rated
7.0
out of 10 (or higher)

Guaranteed Amenities:


Indoor or Outdoor Pool
Casino
Restaurant
Fitness Center


Free Parking
Free Internet
Business Center


Check In:

Sun May 31, 2015

Check Out:

Mon Jun 1, 2015

Rooms:


All rooms will
accommodate up to 2 adults.

Choose Bed:























$24
per night

Nonsmoking Room



$24
per night

1 King Or 2 Queen Beds -
Nonsmoking Standard Room



$24
per night

2 Queen Beds


Reservation Names:
age 21 or older

Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
First:
MI:
Last Name:
 
Room 2
First:
MI:
Last
Name:
 
Room 3
First:
MI:
Last
Name:
 
Room 4
First:
MI:
Last
Name:
 
Room 5
First:
MI:
Last
Name:
 
Room 6
First:
MI:
Last
Name:
 
Room 7
First:
MI:
Last
Name:
 
Room 8
First:
MI:
Last
Name:
 
Room 9
First:
MI:
Last
Name:

[redacted]


 









© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in
this area
View a larger map
»

We
Recommend Trip Protection
Trip Protection for this hotel stay
is $5!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View Details >>
100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.
24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
Yes! I'd like
to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No, thanks. I
prefer to travel without Trip Protection.
Summary
of Charges




























Price per night:

$24

Rooms:

1

Nights:

1

Room Subtotal:

$24.00

Travel Insurance

$0.00 ( DECLINED ) + Add
now Recommended!
(remove)


Taxes & Fees:

$7.40

Priceline Hotel Coupon:


-$0.00




Total Price:
All prices are in U.S. Dollar.

$31.40
31.40
31.40 0.00
Apply
Coupon
Have a coupon code?
Apply
This coupon is invalid or has expired

Mandatory fee of is collected at the hotel.
Review
Important Information
All rooms will accommodate up to 2 people. Special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.
The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.
Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.
The reservation
holder must present a valid photo ID and credit card at check-in. The
credit card is required for any additional hotel specific service fees or
incidental charges or fees that may be charged by the hotel to the
customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price.
Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
If your request is accepted,
Priceline will immediately charge your credit card the total cost of your
stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed.
If your request is not accepted, your credit card will not be charged.
Prices are not guaranteed until purchase is complete.
If your request is accepted, Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your request is not accepted, your PayPal account will not be charged. Prices
are not guaranteed until purchase is complete.
[redacted] I have
read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.
I have read, accept and agree to abide
by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage.








CONTRACT_ID:

[redacted]

CONTRACT_NAME:

[redacted]

Please close this case as the original response was researched completely and we provided an accurate response to the customer.  Thanks.

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
According to the consumer, the [redacted] is not a 3
star property.
 
We are sorry that the consumer is not satisfied the 3 star...

quality
of the Name Your Own Price accommodations at the [redacted], and
would like a refund.
 
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation. In this instance, the
consumer selected a reservation that provided greater savings and less
flexibility.
 
Additionally, we evaluate each participating hotel on many
different criteria, including guest satisfaction. We have researched to find
that this hotel does meet our expectations for the 3 star rating selected on
our website. Our competitors also rate this hotel as follows:
[redacted].com = 3 stars
[redacted].com=3 stars
 I am sorry the consumer’s selected reservation is
non-refundable and appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-05-17 20:51:11







Please
Review Your Request





















































3 Star Upscale Hotel




















Which hotel will I get?

Check-In Date:

Friday, May 29,
2015

Check-Out Date:

Monday, June 1,
2015

Region

[redacted]

City Areas:
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Room 2:

[redacted]

Number of Rooms:

2

Guaranteed Amenities:

Indoor or Outdoor Pool, Fitness
Center, Free Parking

Number of Nights:

3











 























Offer Price Per Room, Per Night:

US$ 62.00

Travel
Insurance:


US$
30.00






Subtotal:

US$ 372.00

Taxes and Service Fees:

US$ 73.26

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 445.26

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.



We
Recommend Trip Protection
Life is uncertain...plan for the
unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View Details >>
·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events.
·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.


Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions
No, thanks.
I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card
the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal
account the total cost of your stay. Rooms purchased through priceline cannot
be cancelled, changed or transferred and refunds are not allowed. If your
offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.






[redacted]
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

I
have received the consumer’s additional comments.  As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. I am sorry that we are unable to assist
the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com
 
Contract Page
 
[redacted]
Room cost (per night): $84.99
Nights: 1
Rooms: 1
Guests: 2
Room Subtotal: $84.99
Taxes and Fees: $12.07
Summary of Charges (All
prices are in USD) $97.06
 
[redacted]
Pleasant, 6.6 19 reviews
Address: [redacted]
Room T type: 2 Queen Beds - Nonsmoking Room - Continental
Breakfast,
Internet
Check In: Tuesday, April 21, 2015 15:00
Check Out: Wednesday, April 22, 2015 12:00
Sign up for our t ravel deals newsletter!
(USD) US dollar
 
Important Information
Hotel Customer Service:
If
you have already booked a hotel reservation and need assistance,
you
can contact our Customer Service at [redacted] If you call this
number
please have your Trip Number and the phone number you
entered
while making your reservation available.
To
review your reservation's cancellation options, click here. Note that
you
will need the trip id and last 4 digits of credit card/pin code listed
on
this page.
If
you don't check-in to the hotel on the first day of your reservation
and
do not alert the hotel in advance, the hotel reserves the right to
cancel
your reservation and may charge you a penalty.
Rat e Descript ion:
Websaver
- Full pre-payment required upon booking
Pre-pay Policy:
$97.0
6 will be charged to your credit card.
Room Charge Disclosure:
Your
credit card is charged the total cost at time of purchase. Prices
and
room availability are not guaranteed until full payment is received.
Cancellation
Policy:
For the room type you've selected, you
can cancel your reservation for
a full refund up until noon on Monday,
April 20th (local hotel time).
If you decide to cancel your
reservation anytime between noon on
Monday, April 20th and noon on Tuesday,
April 21st (local hotel
time), the hotel requires payment for
the first night's stay. You will be
charged for the first night's stay
including taxes and fees. Any
remaining amount will be refunded to
you. Refunds or cancellations
are not available after noon local
hotel time on your day of arrival
(Tuesday, April 21st).
Guarantee Policy:
Reservation
is guaranteed for arrival on the confirmed check-in date
only.
If you don't check-in to the hotel on the first day of your
reservation
and you do not alert the hotel in advance, the remaining
portion
of your reservation will be canceled and you will not be
entitled
to a refund.
All
rooms are guaranteed for double occupancy and accommodations
for
more than the specified number are not guaranteed.
The
reservation holder must be 21 years of age or older.
A
valid ID and credit card must be presented at check-in. The credit
card
is required for any additional hotel specific service fees or
incidental
charges or fees that may by charged by the hotel to the
customer
at checkout. These charges may be mandatory (e.g., resort
fees)
or optional (parking, phone calls or mini-bar charges) and are
not
included in the room rate.
TOTAL
CHARGES
1
Your Information Room 1Brian
Jennings
Billing Address [redacted]
Zip/Postal Code [redacted]
Email [redacted]
Confirm Email [redacted]
Phone Number [redacted]
Continue
2
Credit Card Information
 
Initial Here: **
I
have read and agree to the terms and conditions and
privacy
policy.
Book Hotel Now

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. The following was sent to the consumer on
5/6/2016.
Dear
[redacted]
Congratulations
on your wedding!
 I am writing you today regarding your hotel
reservation with the [redacted] [redacted] - South under Trip
Number [redacted]
I
am writing to let you know that we have received your Revdex.com
concern in our Executive Offices. Hotels sometimes overbook and do not have the
availability that they had previously expected. We understand that this greatly
affected you and your wife's special night; so we apologize on behalf of the
hotel if they failed to accommodate you. I have reviewed our records and
determined that a full refund of your reservation for 53.67 USD was processed
on April 25, 2016. In addition, an additional refund of 10.73 USD was issued on
May 4, 2016.
Rest
assured that we are working actively with our hotel partners to make sure they
update their reservations system to avoid future occurrences. We humbly ask
that you give us another opportunity to serve you again in the future; so
please accept the below coupon that you can use on your next Hotel Express Deal
reservation on priceline:
-Coupon
code: [redacted]
-Coupon
value: 25% off of the room rate
-valid
only on an Express Deal hotel booking -expires on April 2017
Thanks
for choosing us, and we look forward to serving your future travel needs.
Sincerely,
Nico
T[redacted]
Executive
Offices

Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you are not happy with 20% refund, $27.64, that we have previously issued  and we really wish that we could give you the resolution that you are looking for.   Our records show that the rate you purchased is a restricted rate. As prices are constantly changing depending upon availability and travel date, we offer our Best Price Guarantee, which applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on priceline.com. If you find a lower price for the same itinerary, we'll refund 100% of the difference. To initiate your claim, you should call us within 24 hours of booking on priceline.com or up until midnight the day before travel if you purchase an Express Deal or Name Your Own Price? reservation. The lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call us. The lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policy. Additional restrictions apply.   The hotel's front desk should not have shown you our rate when you checked in. It is a specially negotiated rate with the hotel that is normally not available to the general public. We receive these rates because of the volume of rooms we sell on our site and we still try to price them very competitively. Because of this, we are unable to process a refund of the price difference under our Best Price Guarantee or provide further refund/compensation for this booking.   Please note that we have noted your feedback and forwarded them to the appropriate individuals for consideration as we continue to improve our service and avoid this from happening again.     We are sorry we did not provide you the answers you were looking for and I hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Attached
hereto is a copy of the consumers initialed contract page authorizing the terms
and conditions of the purchase, including the flowing guaranteed...

amenities,
which do not include free breakfast.




Guaranteed Amenities:

Indoor or Outdoor Pool, Fitness Center, Free Internet, Business
Center, Guest Score 8/10 or Higher

Additionally, when you choose to purchase a restricted reservation any sorting
or filtering you did prior to selecting the Name Your Own Price option will not
apply.
Once again, thank you for
getting in touch about this.
 Sincerely,
 
[redacted]
Priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-07-21 21:24:24



Please Review Your Request















































3 Star Upscale Hotel




















Which hotel will I get?

Check-In Date:

Tuesday, July 28,
2015

Check-Out Date:

Wednesday, July
29, 2015

Region

[redacted]

City Areas:
[redacted]
[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed
Amenities:

Indoor or Outdoor
Pool, Fitness Center, Free Internet, Business Center, Guest Score 8/10 or
Higher

Number of Nights:

1













 























Offer Price Per Room, Per Night:

US$ 80.00

Travel
Insurance:


US$
5.00






Subtotal:

US$ 80.00

Taxes and Service Fees:

US$ 18.79

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 98.79

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired













Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD5.00 per room per night. Details.







*Prices are in US dollars.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately
charge your credit card the total cost of your stay. Rooms purchased through
priceline cannot be cancelled, changed or transferred and refunds are not
allowed. If your offer is not accepted, your credit card will not be charged.
Priceline will immediately charge your PayPal account the total cost
of your stay. Rooms purchased through priceline cannot be cancelled, changed
or transferred and refunds are not allowed. If your offer is not accepted,
your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.




[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

I understand that you would like to correct your last name [redacted] back to your maiden name [redacted]. I called [redacted] and they have provided us with their policy on name corrections. They will consider this a minor name correction and will not collect any fee. The service...

fee of $30.00 offsets the cost of issuing a new ticket. As a courtesy, I will be waiving the $30.00 service fee. Please call Executive services at ###-###-#### and refer to your trip number [redacted] if you wish to continue with the name correction.    I apologize for any inconvenience and we hope to hear from you soon.    Sincerely, Executive Offices

We are writing to let you know that we have received your BetterBusiness Bureau concern in our Executive Offices. As we understand, youwould like to cancel your reservation or be refunded for the parkingfee.We checked our records and verified that free parking was notguaranteed. Since free parking...

was not guaranteed, the hotel you willreceive might charge you if you have a vehicle. The resort fee wasdisclosed because it's a mandatory fee, which is being charged to allguests at the hotel. The parking fee is an incidental fee which is onlycharged to customers who park their vehicles at the hotel. We statedduring the booking process that a credit card is required at check-infor incidentals, hotel imposed fees, that could be mandatory (e.g.,resort fees) or optional (parking, minibar etc.), and deposits. Thisinformation was provided on your contract page prior to booking.Your reservation is truly restricted which is non-cancelable andnon-refundable. However, as a gesture of goodwill, we can make anexception and cancel your reservation for a refund. If you decide to usethe reservation, we will refund the parking fee.If you would like to cancel your reservation, please reply to this emailas soon as possible and before your scheduled check-in date which isThursday, February 08, 2018.Please be advised that until we hear back from you, your reservationwill remain active.We apologize for the inconvenience and thank you for giving us theopportunity to assist you.Sincerely,Executive Offices

We are sorry to learn that you were not able to take your flight even after [redacted] made adjustments on it due to family emergency.   We have disclosed that the reservation is non-refundable and non-changeable upon booking. We see that you have purchased travel insurance. Travel...

insurance protects you and your travel companions against unforeseen illness, injury, job loss, baggage loss, and more. You must contact the travel insurance provider to file a claim and they may request documents to supplement your request.   We have reviewed your reservation and found that [redacted] has suspended your ticket and tagged you as no show. Suspended status inhibits us to do any action on the ticket. We requested [redacted] to remove the suspended status and switch it to Open for Use, luckily, they approved our request.   We are glad to let you know that we will refund you in full as a one-time courtesy because we value your business. A refund of 164.99 USD was processed today, December 7, 2017. The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days.   Thank you, [redacted] for taking the time to notify us of this situation. We hope to have the privilege of serving your future travel needs under more pleasant circumstances.   Sincerely, Executive Offices

Dear [redacted]
Thank you
for contacting us regarding your reservation at the [redacted] booked
under Trip Number 1[redacted]
We are
writing to let you know that we have received your Revdex.com concerns in our
Executive Offices. We understand you would like a refund for...

one of the two
reservations booked.
Upon
review of your first offer for the 22nd, we confirmed that the accepted
status of your reservation was viewed multiple times prior to purchasing the second
reservation. The cancellation policies associated with your reservations are
provided below:
For the room type and rate that you've selected, you are not allowed
to change or cancel your reservation. If you cancel your room, you will still
be charged for the full reservation amount.
We are
truly unable to offer a refund or change to your reservation as requested. Your
request is non-changeable, non-refundable and non-transferable.
I know you
expect a different answer; however, there are no other options that I can offer
due to the restriction of your selected reservations.
Sincerely,
 
Teddi
C[redacted]
Executive
Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
Priceline offers a variety travel service options, including reservations that permit cancelations.
When selecting a reservation, the consumer is provided with the cancel...

policy associated with each reservation.
In this case, the consumer selected a reservation that provided greater savings and less flexibility.
Attached hereto is a copy of the consumer’s contract page authorizing the non-refundable terms and conditions of the Name Your Own Price purchase.
We apologize for any inconvenience experienced by the consumer and we are sorry that we are unable to assist the consumer with a change or refund.
Sincerely,
N. D[redacted]
priceline.com
This checkout page for trip number [redacted] was submitted on 2015-10-23 19:31:32
Please Review Your Request
3 Star Upscale Hotel, [redacted] Area  
Which hotel will I get?
Check-In Date:
Tuesday, October 27, 2015
Check-Out Date:
Wednesday, October 28, 2015
Region
[redacted]
City Area:
[redacted]
Check-In Time:
Varies by hotel. Guaranteed late night arrival if needed.
Check-Out Time:
Check-out times vary by hotel
Room 1:
[redacted]
Number of Rooms:
1
Guaranteed Amenities:
Indoor or Outdoor Pool, Fitness Center, Free Parking, Free Internet, Business Center, Guest Score 8/10 or Higher
Number of Nights:
1
Offer Price Per Room, Per Night:
US$ 70.00
Travel Insurance:
US$ 5.00
Subtotal:
US$ 70.00
Taxes and Service Fees:
US$ 15.93
Priceline Hotel Coupon:
-US$ 0.00
Total Charges*:
US$ 85.93
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
 *Prices are in US dollars.
We Recommend Trip Protection
Life is uncertain...plan for the unexpected.Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >>
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events.
24/7 Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services.
Yes! I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
No, thanks. I prefer to travel without Trip Protection.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
  If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
  Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives.
[redacted]
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage. I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.
Please check the box above to indicate that you have reviewed these rules and your hotel request, and that you agree to abide by priceline's terms and conditions.

Thank you for taking the time to contact us regarding your reservation at the [redacted] Canmore for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We apologize for any inconvenience. We...

understand you would like to confirm why there is a difference between the amount that was charged on your account and refunded for your reservation. We reviewed your reservation and verified the total cost for your room and tax was made in United States Dollars (USD). This was the currency quoted on your contract page prior to submitting your request. Our records indicate, the total cost of your reservation was 201.08 USD and your reservation was canceled for a full refund of 201.08 USD on April 26, 2017. If your bank conducts business in a different currency than the currency used to book the reservation, the charge to your credit card for the room and tax may differ due to exchange rate fluctuations. In the event a refund or a credit was issued, we will refund in the currency initially charged or the currency quoted prior to purchase. Also, your bank may charge a currency conversion fee. We apologize, we are not responsible for exchange rate fluctuations.   Than you for your time and we hope you find this information helpful.   Sincerely, [redacted] Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted] & [redacted]or Trip Number
[redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices.
 
We understand that you have issues with this hotel
reservation.
 
Our records show that the your credit card was charged
upon booking because the room type you've selected, requires full prepayment
upon booking. This information was presented to you prior to purchase when you
were asked to review your reservation, including the terms associated with
cancellations or changes. When you purchased your reservation, you agreed to
those terms. 
 
We are unable to provide a refund of the NSF charges that
you incurred for this booking. However, your refund for the cost of this
reservation has been processed. A refund for $354.72 was issued on July 19,
2016. We will issue a refund to your bank within one business day. Your bank
will then post it to your account. The bank processing time varies so please
check with them if you do not see it in your account within a few days.
 
I hope you find my reply helpful and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

Dear Ms. [redacted],
 
I am writing to let you know that we have received your RevDex.com concern in our Executive Offices in regards to your hotel
reservation at the [redacted] for Trip Number
[redacted]. We are sorry that you were unhappy with...

your hotel accommodations.
 
We evaluate each participating hotel on many different
criteria, including cleanliness, guest satisfaction, décor, etc., and we are
sorry to hear that your hotel fell short of this expectation during your stay.
We appreciate your feedback and have contacted the appropriate representatives at
the property to share your concerns during your stay at the [redacted].
 
As a gesture of goodwill, a $115.32
refund was submitted on May 22,
2015. This amount is equivalent to 20%
of the total cost of your reservation.
 
We thank you for giving us
the opportunity to address this matter.
 
Sincerely,
[redacted]
Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. We understand that the consumer purchased a Published Price flight itinerary with [redacted] Airlines and the passengers were unaware of the [redacted] Airline flight schedule change. The consumer states that the email with the change notification was not viewed because he/she was not familiar with the [redacted] email address.
The consumer states:
“The email with change notifications that was auto generated was sent from [redacted].  This email was never opened because I did not know this email address nor did I know it was affiliated with priceline.com.  The first time I had open this email was when I was on the phone with representative from Priceline 2 hours before my original departure telling me to look for the date the email was sent.”
We are sorry that the consumer did not review the email that was sent advising of the schedule change, and the consumer’s voice mail box was full when we also attempted to contact the consumer via telephone. Please note that Priceline tells consumers that airlines change schedules from time to time and it is the responsibility of the passenger to contact the airline and confirm flight information prior to each departure.
The consumer’s confirm page discloses the following:
·      Since airlines change flight schedules from time to time, it is the passenger’s responsibility to call the airline and confirm flight information prior to departure.
I am sorry that Priceline is unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
priceline.com
The following correspondence was sent to the consumer addressing this matter.
Dear Mr. **, We are contacting you today regarding your airline reservation for Trip Number [redacted]. We are writing to let you know that we received your Revdex.com concerns in our Executive Offices. We understand your concern about the schedule change. Airlines adjust their schedules for a number of reasons. When a schedule change occurs the airline will usually rebook you on an alternate flight closest to the original departure time. Once the airline notifies us, we make every attempt to notify you of the changes via email. Our records indicate that we attempted to contact you through the phone number that was used to purchase the reservation. However, the voicemail box was full. For this reason, an email was sent to notify you of the schedule change. In addition, we strongly suggest to our customers to contact the airlines at least 24-hours prior to each flight departure to confirm the reservation. We apologize but we are unable to process a refund of the fees charged by the airlines. We contacted [redacted] Airlines and they advised that they too are unable to provide compensation. Their records show that you requested to booked on a different flight on the original return date and agreed to pay the change fee of $250. [redacted] Airlines waived the fare difference as a courtesy. They suggest you call their Customer Care Department at ###-###-#### for further assistance. We apologize for the inconvenience and hope you found this information helpful. Sincerely, Zadhy S[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because:It is absolutely unbelievable that everyone must read the fine lines in the hidden contract and even doing so or not they are required and MUST pay up to hundreds of dollars or more per night extra to the Hotel without having the option  to cancel or reject such a deal even if desperately requested by the consumer.
Sincerely,
[redacted]

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately, there is nothing we can add to what
has already been stated in our previous correspondence.
 I am sorry that priceline is unable to assist
the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:
When I clicked on their advertisement, I followed the directions only to get a confirmation that my booking was wrong. This is because of their website not me. So for them to say what you booked is non-refundable is a farce. They need to take responsibility. It wasn't that I booked the wrong place, their website changed my booking.
Sincerely,
[redacted]