Stahl Construction Company

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted] & [redacted]or Trip Number
[redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices.
 
We understand that you have issues with this hotel
reservation.
 
Our records show that the your credit card was charged
upon booking because the room type you've selected, requires full prepayment
upon booking. This information was presented to you prior to purchase when you
were asked to review your reservation, including the terms associated with
cancellations or changes. When you purchased your reservation, you agreed to
those terms. 
 
We are unable to provide a refund of the NSF charges that
you incurred for this booking. However, your refund for the cost of this
reservation has been processed. A refund for $354.72 was issued on July 19,
2016. We will issue a refund to your bank within one business day. Your bank
will then post it to your account. The bank processing time varies so please
check with them if you do not see it in your account within a few days.
 
I hope you find my reply helpful and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately, there is nothing we can add to what
has already been stated in our previous correspondence.
 I am sorry that priceline is unable to assist
the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.
The consumer states that he/she checked in for the flight 55 minutes prior to departure for international travel and was denied boarding by the airline due to late check-in....

According to the consumer, Priceline did not disclose check-in information.
The consumer states: “I bought the flight [redacted],trip number [redacted],from [redacted] to [redacted] on 10/30/15,depart time is 12:55pm,but when I came 12pm on 10/30/15,they rejected me board flight ,they said I have to board to advance one hour ,but they didn't mention me this on my electronic ticket .So I have to buy the high price ticket back to [redacted] .I think it's not my fault ,so I contact them request refund ,but they rejected me about refund ,so I have to complaint to Revdex.com.”
Attached hereto, is a copy of the consumer’s confirmation page disclosing the following Important Information:
We thank you for the opportunity to address the consumer’s concerns and we are sorry that we are unable to further assist the consumer.
Sincerely,
N. D[redacted]
Priceline.com
Important Information

[redacted]
Airline Contact Information:
Please confirm your flight information and check-in location with the airline prior to each departure. Your carrier may offer online check-in, seat assignments and flight status information.
[redacted]: ###-###-####: ###-###-####
When multiple airlines are included on a single ticket, the value of the ticket is held on what the airlines describe as the “ticketing carrier”. Your ticket value is held by [redacted] Airlines.
Airline Information
·       Since airlines change flight schedules from time to time, it is the passenger's responsibility to call the airline and confirm flight information prior to each departure. We recommend that you arrive at the airport a minimum of 90 minutes in advance of departure for domestic flights, and at least 2 hours in advance of departure for international flights.
·       If you choose not to take your outbound flight, the airlines will consider you a "no show" and will automatically cancel the remainder of your reservation. Your tickets will not be honored and no refunds will be granted for the unused portion of your trip.
·       On trips to this destination planes may undergo disinsection. Please refer to [redacted] for more details.
·       For more helpful tips and travel advice, click on the topics below.
Your Purchase Is Confirmed!
See your complete flight itinerary and receipt for your trip below (Trip Number:[redacted]).Remember to bring a valid government-issued photo ID with you to check-in.Please confirm your flight information and check-in location with the airline prior to each departure. Baggage Fees are not included in your trip cost.
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Your Flight Details
Departing Flight Information - Friday, October 16, 2015 (Arrives Saturday, October 17)
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Ticket Type:Electronic Ticket
Meal Preference:No Meal Preference
Frequent Flyer Information:None Provided
Airline Contact Information
[redacted] Airlines
###-###-####
[redacted]
confirmation: [redacted]
[redacted] Airlines
###-###-####
[redacted]
confirmation: [redacted]
what do these words mean?Airline Confirmation, Electronic Ticket, Trip Number, Meal Preferences, Pending, Seat Preferences, Assigned, Requested, Not Assigned, Change Seat, Ticket Number, Ticketed On
Commonly Used Terms
x close window
. Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences    . Assigned    . Requested    . Not Assigned    . Change Seat. Ticket Number
Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in.
Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel.
Trip NumberThis is your Priceline reference number. Use this number if you need to contact Priceline about your reservation.
Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service.
PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later.
Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability.
AssignedThe airline has assigned this seat.
RequestedThe selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly.
Not AssignedYour requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website.
Change SeatUse this link if you wish to request a different seat.
Ticket NumberThis is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly.
Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrier. Your itinerary will determine which carrier you are ticketed on.
Commonly Used Terms
x close window
. Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences    . Assigned    . Requested    . Not Assigned    . Change Seat. Ticket Number
Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in.
Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel.
Trip NumberThis is your Priceline reference number. Use this number if you need to contact Priceline about your reservation.
Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service.
PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later.
Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability.
AssignedThe airline has assigned this seat.
RequestedThe selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly.
Not AssignedYour requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website.
Change SeatUse this link if you wish to request a different seat.
Ticket NumberThis is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly.
Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrier. Your itinerary will determine which carrier you are ticketed on.
Commonly Used Terms
x close window
. Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences    . Assigned    . Requested    . Not Assigned    . Change Seat. Ticket Number
Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in.
Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel.
Trip NumberThis is your Priceline reference number. Use this number if you need to contact Priceline about your reservation.
Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service.
PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later.
Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability.
AssignedThe airline has assigned this seat.
RequestedThe selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly.
Not AssignedYour requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website.
Change SeatUse this link if you wish to request a different seat.
Ticket NumberThis is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly.
Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrier. Your itinerary will determine which carrier you are ticketed on.
Commonly Used Terms
x close window
. Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences    . Assigned    . Requested    . Not Assigned    . Change Seat. Ticket Number
Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in.
Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel.
Trip NumberThis is your Priceline reference number. Use this number if you need to contact Priceline about your reservation.
Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service.
PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later.
Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability.
AssignedThe airline has assigned this seat.
RequestedThe selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly.
Not AssignedYour requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website.
Change SeatUse this link if you wish to request a different seat.
Ticket NumberThis is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly.
Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrier. Your itinerary will determine which carrier you are ticketed on.
Commonly Used Terms
x close window
. Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences    . Assigned    . Requested    . Not Assigned    . Change Seat. Ticket Number
Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in.
Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel.
Trip NumberThis is your Priceline reference number. Use this number if you need to contact Priceline about your reservation.
Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service.
PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later.
Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability.
AssignedThe airline has assigned this seat.
RequestedThe selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly.
Not AssignedYour requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website.
Change SeatUse this link if you wish to request a different seat.
Ticket NumberThis is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly.
Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrier. Your itinerary will determine which carrier you are ticketed on.
Commonly Used Terms
x close window
. Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences    . Assigned    . Requested    . Not Assigned    . Change Seat. Ticket Number
Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in.
Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel.
Trip NumberThis is your Priceline reference number. Use this number if you need to contact Priceline about your reservation.
Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service.
PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later.
Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability.
AssignedThe airline has assigned this seat.
RequestedThe selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly.
Not AssignedYour requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website.
Change SeatUse this link if you wish to request a different seat.
Ticket NumberThis is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly.
Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrier. Your itinerary will determine which carrier you are ticketed on.
Commonly Used Terms
x close window
. Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences    . Assigned    . Requested    . Not Assigned    . Change Seat. Ticket Number
Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in.
Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel.
Trip NumberThis is your Priceline reference number. Use this number if you need to contact Priceline about your reservation.
Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service.
PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later.
Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability.
AssignedThe airline has assigned this seat.
RequestedThe selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly.
Not AssignedYour requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website.
Change SeatUse this link if you wish to request a different seat.
Ticket NumberThis is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly.
Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrier. Your itinerary will determine which carrier you are ticketed on.
Commonly Used Terms
x close window
. Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences    . Assigned    . Requested    . Not Assigned    . Change Seat. Ticket Number
Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in.
Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel.
Trip NumberThis is your Priceline reference number. Use this number if you need to contact Priceline about your reservation.
Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service.
PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later.
Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability.
AssignedThe airline has assigned this seat.
RequestedThe selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly.
Not AssignedYour requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website.
Change SeatUse this link if you wish to request a different seat.
Ticket NumberThis is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly.
Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrier. Your itinerary will determine which carrier you are ticketed on.
Commonly Used Terms
x close window
. Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences    . Assigned    . Requested    . Not Assigned    . Change Seat. Ticket Number
Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in.
Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel.
Trip NumberThis is your Priceline reference number. Use this number if you need to contact Priceline about your reservation.
Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service.
PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later.
Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability.
AssignedThe airline has assigned this seat.
RequestedThe selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly.
Not AssignedYour requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website.
Change SeatUse this link if you wish to request a different seat.
Ticket NumberThis is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly.
Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrier. Your itinerary will determine which carrier you are ticketed on.
Commonly Used Terms
x close window
. Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences    . Assigned    . Requested    . Not Assigned    . Change Seat. Ticket Number
Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in.
Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel.
Trip NumberThis is your Priceline reference number. Use this number if you need to contact Priceline about your reservation.
Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service.
PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later.
Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability.
AssignedThe airline has assigned this seat.
RequestedThe selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly.
Not AssignedYour requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website.
Change SeatUse this link if you wish to request a different seat.
Ticket NumberThis is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly.
Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrier. Your itinerary will determine which carrier you are ticketed on.
Commonly Used Terms
x close window
. Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences    . Assigned    . Requested    . Not Assigned    . Change Seat. Ticket Number
Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in.
Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel.
Trip NumberThis is your Priceline reference number. Use this number if you need to contact Priceline about your reservation.
Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service.
PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrier. Please check back later.
Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departure. Seats for multiple passengers will be requested together, but are also subject to airline availability.
AssignedThe airline has assigned this seat.
RequestedThe selected seat has been requested from the airline. Seat assignments are at the discretion of the airline and are not guaranteed. Please check back later or contact your carrier directly.
Not AssignedYour requested seat is not currently assigned by the airline. A Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a request. You may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website.
Change SeatUse this link if you wish to request a different seat.
Ticket NumberThis is assigned by airline that issued your tickets. You can use this number if you need to contact the airline directly.
Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrier. Your itinerary will determine which carrier you are ticketed on.
Commonly Used Terms
x close window
. Airline Confirmation. Electronic Ticket. Trip Number. Meal Preferences. Pending. Seat Preferences    . Assigned    . Requested    . Not Assigned    . Change Seat. Ticket Number
Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airline. On some airlines, this number can also be used for e-kiosk check-in.
Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer system. It's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel.
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Change SeatUse this link if you wish to request a different seat.
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Summary of Charges
Airline Ticket Cost:
 $400.00
Airline Ticket Taxes & Fees
 $374.40   
Processing Fee :
 $7.00
Number of Tickets:
 1
Airline Ticket Shipping & Handling:
 $0.00 (Electronic Ticket)
Airfare Subtotal:
 $781.40
Total Trip Cost: (All prices are in US dollars)
 $781.40
Baggage Fees are not included in your trip cost.
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Important Information
Airline Contact Information:
Please confirm your flight information and check-in location with the airline prior to each departure. Your carrier may offer online check-in, seat assignments and flight status information.
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When multiple airlines are included on a single ticket, the value of the ticket is held on what the airlines describe as the “ticketing carrier”. Your ticket value is held by [redacted] Airlines.
Airline Information
Since airlines change flight schedules from time to time, it is the passenger's responsibility to call the airline and confirm flight information prior to each departure. We recommend that you arrive at the airport a minimum of 90 minutes in advance of departure for domestic flights, and at least 2 hours in advance of departure for international flights.
If you choose not to take your outbound flight, the airlines will consider you a "no show" and will automatically cancel the remainder of your reservation. Your tickets will not be honored and no refunds will be granted for the unused portion of your trip.
On trips to this destination planes may undergo disinsection. Please refer to http://pcln.com/dot for more details.
For more helpful tips and travel advice, click on the topics below.
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Tickets are non-transferable. To view the specific rules on ticket changes, cancellations, and fees for this reservation, please Click Here to view the fare rules.
If the fare rules on your reservation allow a change, any changes to your itinerary must be made prior to the date of your departure, and will incur an airline imposed change fee. If calling priceline to modify, a $30 USD per ticket priceline service fee will also apply. In addition, your fare may be more expensive due to flight availability. If you do not use your tickets, and do not make changes to your itinerary prior to your date of departure, your tickets will have no value and cannot be refunded or exchanged.
If you wish to exchange your ticket, please call our Customer Service Team at:
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. If you prefer, you may also call [redacted] Airlines directly at ###-###-####, and provide them with your Airline Confirmation number ([redacted])
Before calling, we suggest that you review available flights and fares on our website to find your desired flights on [redacted] Airlines and be prepared to answer the following questions:
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If you have any questions or require further assistance, please visit our Customer Help Area.Or contact Customer Service at:
·  ###-###-#### (when calling from the United States)
·  [redacted] (when calling from [redacted])
Have your trip number [[redacted]] and the phone number you provided when you placed your request [###-###-####] ready when you call.
This contract for request number 19[redacted] was originally initialled on Sun Jul 19 10:20:57 EDT 2015
Trip Summary for [redacted]
Name must match photo ID. Please verify spelling and edit name if necessary.
 
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$50,000 Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation.
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24/7 Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services.
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Passenger and Ticket Information
[redacted]Seat Preference (Change Seat)   [redacted]
   [redacted]
   [redacted]
   [redacted]Meal Preference:   No Meal Preference
Ticket Type:Electronic
Summary of Charges
 Airline Ticket Cost:
$400.00 per ticket
Add TripProtection
Trip Protectionis a smart decision!
See Details
 Airline Ticket Taxes & Fees:
$374.40 per ticket
 Processing Fee:
$7.00 per ticket
 Airline Ticket Trip Protection:
Declined+ Add now  Recommended! 
 Number of Tickets:
1
 Airline Ticket Delivery:
$0.00   (Electronic Ticket)
 Airfare Subtotal:
$781.40
 Total Trip Cost: (All prices are in US dollars)
$781.40
Baggage fees are not included in your trip cost.
Important Information
•
Ticket is non-refundable and changes are not permitted. Please read the important fare rules and restrictions.
•
Fares are not guaranteed until purchased.
•
If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. No refunds will be granted for the unused portion of your trip.
•
You will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in. If you are traveling outside the U.S., all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries.
•
On trips to this destination planes may undergo disinsection. Please refer to http://pcln.com/dot for more details.

** 
Initial Here:  
 
I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

Dear Mr. [redacted],
Thank you for taking the time to contact us regarding your rental car reservation with [redacted] under Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
We understand your...

concern that the type of car you reserved was not available when you arrived at the counter, and the actual type of car you were provided was a Standard Car.
We have contacted [redacted] Corporation to research regarding your concern, and they advised that they will go ahead and process a $25.00 refund as compensation.
We appreciate that you have taken the time to share your experience with us.
I hope you have a wonderful day.
Sincerely,
Nico T[redacted]
Executive Offices

I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter and we have again contacted
Singapore Airlines on behalf of the consumer. [redacted]s has advised
that a refund in the amount of $959.30, which represents the total amount due for
the unused portion of the round trip ticket, was processed back to the credit
card used to purchase the ticket. They advised that the consumer should allow
approximately 7-10 days for the refund to appear.
Sincerely,
N. D’[redacted]
Executive
Offices

Dear [redacted]   Thank you for contacting us regarding the hotel component of your vacation package reservation at the [redacted] A Tribute Portfolio Resort for Trip Number [redacted]   We are writing to let you know we received your email in our Executive Offices....

  We understand you would like us to go ahead and proceed with your refund. A refund in the amount of 367.48 USD was issued on September 30, 2016. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days.   Thank you for giving us the opportunity to assist you and we hope you find this information helpful.   Sincerely,   Ju[redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:
The company stated I had stayed at the property before which was completely false and incorrect. Also, the property is not of 2.5 star quality. And not to mention Priceline has the authority and right to determine whether a customer receives a refund. In appeasing a customer and my stating the quality of the hotel was not as stated and false advertising and additional false statement about me previously being a customer of this establishment, Priceline should authorize a refund.   
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Hello, I wanted to show you exactly what I mean by false advertising. I did an experiment today where I RECREATED what I booked on your website. I booked a two queen bed non smoking room that lists whirlpool ([redacted]Here you can see where that room states whirlpool. It even lists that there is a hot tub in room features. So I booked because the only way for me to ask a representative about room features and guarantees was to book a room. Which I also have a problem with that I can not speak to a representative about a room feature without calling the hotel??See this conversation first: [redacted] (Responding) * Hi, my name is [redacted] and I'll be assisting you today. * hi [redacted] I have a question regarding booking a room before I book it, can you help with that * I see you have yet to book a reservation with us, how can I help? * I want to book the queen room with two queen beds- non smoking (69.49 with free cancellation) at the [redacted] 04/07-04/08 and I wanted to know if this room guarantees that there is a whirlpool in it (it states so in the description) * Thank you for considering our website on purchasing a reservation. I wish I can help you with this. However, I do not have access to the booking system or the option to check on rates and availability. I cannot check on the information that you need. If you are booking with the name of the hotel disclosed, you can call them to verify for more information. * I would like to make sure on pricelines end that they will guarantee that feature before I book. Will calling customer service help with that? * I understand your concern, but our phone customer service agents can only assist customers who do have an existing reservation. They will not be able to verify this. We have no sales support that I can refer you to. * that seems odd but ok, so if I book that room under that rate and then the hotel tells me that there is no whirlpool in that room, what will I do then? There is nothing that I can guarantee, [redacted]. I recommend that you check with the hotel if what rooms does have whirlpool and see if that is available on our website/ * once you make your purchase online, we immediately charge your form of payment to lock in your rate and secure your reservation. Your reservation may not be changed, canceled or refunded once it is accepted. * even if it states free cancelation? cause thats what it says under the second rate so to be sure you do not guarantee any feature you list on your site? * I'm sorry if you have to go through this; however, we do not have access to that information. For more information, our self-service Help Center is designed to assist you with any questions you may have prior to booking your reservation. By visiting the Help Center you can choose from a list of topics or use the search feature. The direct link for the help center is [redacted]ou can also access the Help Center at any time throughout the booking process by selecting “HELP” in the top right-hand corner of your screen and selecting “Self Service”. * this feature does not list what you guarantee. I want to know from you if you will guarantee a feature listed on a room if I directly book that room (not using an express booking option) * We can only guarantee what is stated on our website, [redacted] ok so if your website states that the room has a whirlpool and it does not, then you will refund the room? * If it mentions about a whirlpool, then that should be guaranteed. If it does not, we cannot guarantee that it has whirlpool. * ok that is what I wanted to make sure. * Thank you. * Is there anything else we can assist you with? * no thank youSo at least someone understands that if your website shows a feature of a room that the room should have that feature if I book directly with it. So after I booked I called the hotel and spoke with [redacted] He stated he has been having extreme problems with price line because he has told you that NO ROOMS AT HIS HOTEL WITH QUEEN BEDS HAVE A WHIRLPOOL (the response I received from [redacted] at Priceline via chat on 03/28 stated this response "I did call the hotel and I spoke to [redacted] who works at the front desk, and he told me that they have two rooms with a hot-tub but it costs more versus their standard room rates, and it is only available to book directly with them."). Yet you have that listed on your website, causing problems for him and for me because I expect that feature when I book a room listing that feature, and yet you can not book that feature of a room through priceline at all, only through the hotel. So I wrote back and again was hit with the exact same response from Price line, that because it is not listed in your contract when I purchased the room you should not have to abide by what you list on your site. This is FALSE ADVERTISING. You are advertising a feature and then switching it when the customer books the room. I will be sending this correspondence and my experiment to Revdex.com because again, this is not a problem with me "NOT READING THE CONTRACT" this is an issue with you listing a feature on on your site so that people will book the room through you, even though the hotel has stated that they have tried to fix it with you and yet you have not changed anything.
Sincerely,
[redacted]

We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence.  We are sorry that we are
unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Dear Y[redacted]
 
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
are asking...

that we apply the Best Price Guarantee to your reservation. We are
sorry; however, your reservation no longer qualifies for our Best Price
Guarantee. We displayed on our website the Terms and Conditions of the
guarantee. As stated:
 
   "With
[redacted]l? or Name Your Own Price you have up until midnight the day
before you travel to contact us. For all other bookings contact us within 24
hours of booking to initiate your claim."
 
With your reservation, filing for a Best Price Guarantee
claim can only be done within 24 hours of purchase.
 
We are sorry we did not provide you the answers you were
looking for and thank you for your time.
 
Sincerely,
 
Berna A[redacted]
Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. The consumer purchased a hotel room reservation for check-in on 11/1/2015 and was unable to check into the hotel at 4:00 AM ET on 11/1/2015. Priceline tells consumers: When booking a reservation for immediate check-in after midnight, enter yesterday's date into the check-in date field. I am sorry that Priceline is unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
priceline.com

Thank you for taking the time to read this email. I am writing to let you know that we further reviewed your concern and I am glad to update you that a decision has been made to refund the remaining 6.60 EUR as a one-time exception. Please allow a few business days for this refund to post to...

the form of payment you used to book the reservation. We would also like to offer the below coupon that you can use on your next hotel booking on priceline: -Coupon Code: [redacted]-Coupon Value: 15% off of your room rate -Expiration Date: 5/1/2018 -Valid only towards an Express Deal hotel booking We look forward to serving your future travel needs. Sincerely, [redacted]Executive Offices

[redacted]
I am rejecting this response because it does not actually address the problem. Just giving a hotel a rating does not mean that the rating is accurate. I have experience with [redacted] and some of the other three-star hotels that you listed in the original offer. They do not offer dirty rooms, unchanged linen, cockroaches and mice to their guests. Your own reviews list numerous complaints along these lines. Priceline reads all reviews before posting; I have given reviews to your company in the past, so I know that this is the policy. If you have literally hundreds of complaints, and have not revised your reviews, then your company is failing in its part of the deals offered. You have taken money and not given fair service. I have complained because of this. You write, "I know you expect a different answer", but in fact I had no such expectations. When my husband used on-line chat to complain, he was met with a series of rote responses and was left with the feeling that no one was actually listening or doing anything but brushing him off. I get the same feeling from your stock reply/refusal. I had no expectations, but I had hopes that you would respond to the problem at hand and make an effort to see if your company had actually made a mistake and would offer reparation. Your company is not perfect; mistakes can be and are made. I have dealt with Priceline for years:I have rented cars at least twice a year, booked hotels last year and this year and your firm gave good service. This is the first time, in my experience, that you have failed to live up to your end of a bargain. Now, I know that I can no longer deal with your company because you have changed the way that you operate. Your firm has done nothing to investigate a real problem and has made no effort to find a solution
Sincerely,
[redacted]

De[redacted],   Thank you for taking the time to contact us regarding your rental car reservation with [redacted]t a Car under Trip Number [redacted]   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. Please accept our...

apology for the frustrations that you have encountered with our customer service. This is certainly not indicative of the kind of customer service that we strive to provide. It is our goal to provide quality service and we regret any incidents that created the perception that we have not provided you with adequate service.   These actions are not consistent with priceline's service standards. Exceptions to our normally acceptable service levels do occur. However, regardless of the reasons, we realize that it negatively affects our image as a service company.   Again, thank you for reaching out and sharing your feedback. While I am unable to have someone outside of our customer service group to contact you, I can assure you that I will pass what you have stated onto our management team.   I hope you have a wonderful day, and please feel free to reply to this email if you have any questions.   Sincerely,   [redacted]
[redacted]

We have responded to the customer. Please see the recap of the resolution below. [redacted]
[redacted] We acknowledge receipt of the complaint initiated by the above-mentioned client. It is our goal to constantly provide superior service and customer feedback...

is very important to us. The booking was created by [redacted] on 14 November 2016[redacted]sInstantly confirmed under Booking ID [redacted]Period of Stay (POS) November 17th -18th, 2016 Total amount charged:  USD 71.94Upon investigation, it was brought to our attention by Ms. [redacted] that she had been charged at the hotel upon arrival. [redacted] also complained about hotel condition and demanded a full refund. Furthermore, [redacted] advised us she spoke to the hotel Manager and he allowed a full refund. However, we failed to get confirmation from the Manager during 22-28 November 2016 (GMT +7). We have managed to confirm that a full refund is allowed for the booking on 29th November 2016 (GMT +7) and [redacted] has proceeded a full refund to [redacted] In conclusion, the full refund of USD 71.94 and USD 54 deposit have been provided to the customer. We have also taken the liberty to provide our final correspondence to [redacted] directly as well for clarification of this matter.

We have received the consumer’s
additional comments. The consumer’s selected reservation
is restricted and is non-refundable and non-changeable. However, in efforts to assist
the consumer, we have reached out to our hotel partner and they are currently
allowing an exception to the no-cancel policy and will allow a cancelation with
no penalty. In the event the consumer wishes to proceed with the cancelation
option, the consumer must contact us as soon as possible and our Executive
Offices will again contact the hotel to determine if the hotel is still
allowing the exception. Please contact us directly at: ###-###-####. The
Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through
Saturday.  The consumer must enter the
Trip Number, which is [redacted]93, when contacting us. At this time we understand from the consumer's comments that he/she wishes not to cancel the reservation.
Sincerely, N. D’[redacted] -Executive Offices

I understand that you decided not to use this reservation due to the hotel fees. I reviewed your information in our system and see that you purchased a restricted rate, it cannot be changed, cancelled or refunded. As per our record, an advisory was provided during booking indicating that the...

reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate. Under normal circumstances, we are unable to refund the cost of your reservation. However, since we value your business, we decided to make an exception and refund your booking in full, in the amount of $99.98. Your refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, please check with them if you do not have it on your account within the next few business days. Thank you for your patience while I resolved your issue, and I hope you find this information helpful. Sincerely, Executive Offices

We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. We understand your concern regarding the hotel charging your card for the room and tax. We have contacted your hotel and they confirmed the billing error; however, they are unable...

to refund the amount that was charged. Moreover, our records indicate that you have disputed the charges with your bank and once a dispute is initiated the reservation will be automatically canceled and we are unable to process refunds. Since we do value your business, we have made a one-time exception and process a refund of your total reservation cost amounting to 684.84 USD. If you need to check the status of your refund, please contact your bank directly to inquire about their processing time. We apologize for any inconvenience and we hope you find this information helpful. Sincerely, Executive Offices

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our records indicate that a refund for $426.12 was issued to the credit card used to make the purchase.

We wanted to take this time to contact you in regards to your reservation at the [redacted] booked under Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you did not use...

the reservation and you would like to be refunded.   We contacted the hotel and they confirmed that your reservation was not used. The reservation is truly to be non-refundable; however, the hotel agreed to refund your reservation.   We processed a full refund in the amount of 98.32 USD back to the same card that was used to place the request. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices