Stahl Construction Company

Complaint[redacted]
I am rejecting this response because:On reading this text from Priceline I can see that the cancellation policy — and the fact that you cannot get a refund — is explained at the very end. But it is not called attention to in any special way. If it is not possible to...

get a refund most other e-commerce sites put that information in bold type or call attention to it so the customer really notices it. This is a clearly established best practice in the world of online shopping. Priceline buries this information amidst all the other text on the site. I never saw it and assumed that my purchase would be refundable. I have made reservations many times via other sites like Expedia and have been able to cancel. I just assumed this would be the same. As a consumer I am appalled that Priceline operates their business in this way. I can see that as a consumer I may not have any other options for resolution to get my money back, but if the Revdex.com has any suggestions I would be very grateful. I think it is a reprehensible business practice that Priceline is happy to simply take $500 from me when of course they could refund my reservation if they wanted to.Is it possible for the Revdex.com to urge Priceline to add more prominent messaging indicating that reservations are not refundable? At least this would be helpful for future customers to not have the same experience that I'm having.Thank you so much for your help with this.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:[redacted] I did not have email access to answer the complaint.. Please this issue was not solved . Price send me an itinerary which they copied and paste their rules about the tickets which I bought. PLEASE go to the link above which I've enclosed for my itinerary which they sent to me after purchasing my ticket. You will see that no where on this itinerary it said that I will loose my money if I didn't use it at the time of travel..also every other link with in that itinerary email said that they would work something out if I didn't use my ticket at the time of travel. What I see here is false advertisement. This not settled by a long shot. IN THE NAME OF GOD SOMETHING HAS TO BE DONE ABOUT THIS!! Sincere Thanks [redacted]
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your hotel reservation with the [redacted] - [redacted]nder
Trip Number [redacted]
 
I am writing to let you know that we have received your
Revdex.com complaint in our...

Executive Offices. I understand your
request for a refund since you did not feel safe staying at your confirmed
hotel.
 
I have reviewed your reservation and determined that you
selected an offer to book your hotel in the [redacted] - [redacted] area. I
reviewed the location of your confirmed hotel and verified that it is within
the shaded area of the map that we presented for the [redacted] - [redacted]
area. Under normal circumstances, your reservation is non-refundable.
However, we were able to get approval from our hotel
partner to make an exception and process a full refund.
 
A refund for 53.90 USD was issued today, July 18, 2016.
Your refund will be processed through our system within one business day. If
you need to check the status of your refund after a few business days, please
contact your bank directly to inquire about their processing time.
 
I hope you have a wonderful day.
 
Sincerely,
 
Nico T[redacted]
Executive Offices

I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that you are requesting a refund for the unused portion of your rental. I have reviewed your case with our rental partner and they confirmed that the car was picked up on...

October 11, 2017 12:13 PM and returned of October 14, 2017 09:59 PM. They refused to offer any refund since they claimed that for you to get a 1 day refund, you need to return the car before October 14, 2017 12:00 PM.   I regret to advise that we cannot issue a 1 day refund. However, as a one-time courtesy, we decided to refund 50% of the last day of your rental. It would be in the amount of $26.05.   A refund request amounting to $26.05 was already submitted to our Management Team for review and approval. Once approved, it will be credited back to the same credit card that was charged by us. The process takes few business days but once completed, you will be receiving another email from us advising the status.   Thank you for your patience while I resolved your issue, and I hope you find this information helpful.   Sincerely, Executive Offices

Hello.  We have provided a complete and thorough response to this customer's concerns.  As a result, there are no further options we can offer above what has previously been communicated.  Thanks.

Dear Mr. [redacted],
Thank you for taking the time to contact us regarding your rental car reservation with [redacted] under Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
We understand your...

concern that the type of car you reserved was not available when you arrived at the counter, and the actual type of car you were provided was a Standard Car.
We have contacted [redacted] Corporation to research regarding your concern, and they advised that they will go ahead and process a $25.00 refund as compensation.
We appreciate that you have taken the time to share your experience with us.
I hope you have a wonderful day.
Sincerely,
Nico T[redacted]
Executive Offices

RevDex.com, Inc.
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Please
contact [redacted].com directly for any assistance relating to [redacted].com
purchases. [redacted], Operations Director at:[redacted]
Website:www. [redacted].com
[redacted]
Operations
Director
[redacted]
[redacted]
[redacted]
Website: www. [redacted].com
** [redacted]
** [redacted]
** [redacted]
** [redacted]
Sincerely,
[redacted]
priceline.com

We carefully reviewed your reservation and we apologize for any inconvenience it has caused you. We are working hard to make our site convenient and accessible for all of our customers, but we acknowledge that there are always areas where we can improve. I have submitted the refund request...

today for the amount of 167.00 USD. and may take 5-10 days to be processed. Once refund is completed, you will received an email notification however, bank processing time varies and may take few more days to reflect in your account. If it isn't there after few days, we suggest you contact your bank.   Thank you for your time and we hope to have the privilege of serving your future travel needs under more pleasant circumstances.   Sincerely,   [redacted] Executive Offices

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding your Vacation
Package Request Number [redacted].
I am writing to let you know that we received your RevDex.com concern in our Executive Offices. As I understand,you intended to
book a non-stop flights on...

[redacted] Air from [redacted] International
Airport.
I am sorry; however, we cannot offer the itinerary you wanted to
purchase for the price at the time you made the reservation. We have
carefully reviewed your records. When you entered a request for a 
multi-airport city, our system presented you options from all the
airports. We also found that at the time of booking the only non-stop
flights that [redacted] Airlines offers are from [redacted]
International Airport. You selected the lowest price option which is a
flight out of [redacted] International Airport.
I am sorry we did not provide you the answers you were looking for and
thank you for your time.
Sincerely,
Berna A[redacted]
Executive Offices

I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter and we have again contacted
Singapore Airlines on behalf of the consumer. [redacted]s has advised
that a refund in the amount of $959.30, which represents the total amount due for
the unused portion of the round trip ticket, was processed back to the credit
card used to purchase the ticket. They advised that the consumer should allow
approximately 7-10 days for the refund to appear.
Sincerely,
N. D’[redacted]
Executive
Offices

We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. We understand your concern regarding the hotel charging your card for the room and tax. We have contacted your hotel and they confirmed the billing error; however, they are unable...

to refund the amount that was charged. Moreover, our records indicate that you have disputed the charges with your bank and once a dispute is initiated the reservation will be automatically canceled and we are unable to process refunds. Since we do value your business, we have made a one-time exception and process a refund of your total reservation cost amounting to 684.84 USD. If you need to check the status of your refund, please contact your bank directly to inquire about their processing time. We apologize for any inconvenience and we hope you find this information helpful. Sincerely, Executive Offices

Dear Y[redacted]
 
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
are asking...

that we apply the Best Price Guarantee to your reservation. We are
sorry; however, your reservation no longer qualifies for our Best Price
Guarantee. We displayed on our website the Terms and Conditions of the
guarantee. As stated:
 
   "With
[redacted]l? or Name Your Own Price you have up until midnight the day
before you travel to contact us. For all other bookings contact us within 24
hours of booking to initiate your claim."
 
With your reservation, filing for a Best Price Guarantee
claim can only be done within 24 hours of purchase.
 
We are sorry we did not provide you the answers you were
looking for and thank you for your time.
 
Sincerely,
 
Berna A[redacted]
Executive Offices

[redacted]Thank you for taking the time to contact us regarding your vacation package reservation for Trip Number [redacted]We are writing to let you know that we received your Revdex.com concern in our Executive Offices.We thank you for your patience while we research this...

booking for you. We have been in contact with the <name of hotel> and are currently making attempts to resolve this issue for you. We hope to be in contact with you in 1 to 2 business days with a resolution.We look forward to resolving your issue.Sincerely,[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because:
The company stated I had stayed at the property before which was completely false and incorrect. Also, the property is not of 2.5 star quality. And not to mention Priceline has the authority and right to determine whether a customer receives a refund. In appeasing a customer and my stating the quality of the hotel was not as stated and false advertising and additional false statement about me previously being a customer of this establishment, Priceline should authorize a refund.   
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It does not say that you only guarantee the amenities listed in the page. This, with the description caused me to purchase this package. Like I previously stated that if you guys would have not made it seem like this hotel would have a casino then I would have never purchased this package. However, since you guys did so I should be entitled to a full refund.
Sincerely,
[redacted]

We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. Please note that this matter refers to a
[redacted].com purchase. The consumer’s hotel room booking was purchased directly with
Booking.com. For any assistance related to Booking.com purchases, please contact
[redacted].com at the following contacts.
 
[redacted]
CS Operations Manager
 
[redacted].com Customer Service
Center (USA) Inc.
[redacted]
U.S. Direct [redacted]
Fax: [redacted]
Website: [redacted]
 


















 
Sincerely,
[redacted]
Priceline.com

Please note that this matter refers
to a [redacted].com purchase.
 
The consumer states: “me
and my wife reserved a hotel room thru booking.com with the rate of 45$ a night”
 
For assistance
with reservation purchased with Booking.com, please contact [redacted]...

at
[redacted].com. 
 
[redacted]
[redacted].com Customer Service Center (USA) Inc.
[redacted]
E-mail: [redacted]
U.S. Direct +[redacted]
Fax +[redacted]
 
Website: [redacted]
 
 
Sincerely,
[redacted]
Priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as PL is offering a FULL refund to be issued in a timely manner.
Sincerely,
[redacted]

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our records indicate that a refund for $426.12 was issued to the credit card used to make the purchase.

Dear Mr. [redacted],
 
Thank you for taking the time to contact us regarding
your trip reservation for Request Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand...

your request to be refunded for the
reservation since it was booked for the incorrect arrival city.
 
We have reviewed your reservation, and our records
indicate you agreed to arrive in [redacted] [redacted] [redacted]
([redacted]) in [redacted]. Prior to booking the reservation, you were asked to
review and initial the contract page indicating that you agree to the arrival
city, as well as to the terms and conditions of the offer. We have sent a
separate email with a copy of this page for your review.
 
We offered a one-time exception to allow you to cancel
the reservation minus a 7.45 USD Ticket Processing Fee, 200.00 USD Ticket Cancellation
Fee, and 13.41 USD Rental Car Cancellation Fee.
 
Our records indicate that you have rebooked on our site
for the correct destination under Request Number 22366779003. Therefore, we
will go ahead and refund the 200.00 USD Ticket Cancellation Fee minus a 30.00
USD Change Fee. This refund for 170.00 USD will be processed through our system
within one business day. If you need to check the status of your refund after a
few business days, please contact your bank directly to inquire about their
processing time.
 
We understand that the cost of your new airline
reservation is higher; however, we are unable to offer any additional refunds.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
 
Sincerely,
 
[redacted]
Executive Offices