Stahl Construction Company

Thank you for taking the time to contact us regarding your reservation at the Doubletree By [redacted] Airport for Trip Number [redacted]. We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you received a...

coupon code and wanted us to apply the coupon’s discount to your reservation.  We apologize; however, there are rules and restrictions outlined with each of our coupons. The coupon code we provided you can only be applied to a Priceline Express Deal reservation. We reviewed your record and found that the reservation you purchased was one of our disclosed rate and we are unable to apply the discount to your booking. There was no option to enter the coupon code when you booked your reservation because it does not qualify since it was not an Express Deal.  We are sorry we did not provide you the answers you were looking for and we thank you for your time. [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: this hotel only offered coffee and hot chocolate as breakfast. Their verification is call the front desk to ask if they offer breakfast. When I arrived at the hotel I asked the front desk attendant [redacted] about their breakfast. He stated that a lot of the time they run out of supplies. Priceline made a promise that this hotel would offer breakfast and this hotel did not offer anything other than coffee and hot chocolate. Please see the attached pictures. There was not any oatmeal offered, and the cabinet below was locked.
Sincerely,
[redacted]

Dear Mr. [redacted],
 
Thank you for taking the time to contact us regarding
your trip reservation for Request Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand...

your request to be refunded for the
reservation since it was booked for the incorrect arrival city.
 
We have reviewed your reservation, and our records
indicate you agreed to arrive in [redacted] [redacted] [redacted]
([redacted]) in [redacted]. Prior to booking the reservation, you were asked to
review and initial the contract page indicating that you agree to the arrival
city, as well as to the terms and conditions of the offer. We have sent a
separate email with a copy of this page for your review.
 
We offered a one-time exception to allow you to cancel
the reservation minus a 7.45 USD Ticket Processing Fee, 200.00 USD Ticket Cancellation
Fee, and 13.41 USD Rental Car Cancellation Fee.
 
Our records indicate that you have rebooked on our site
for the correct destination under Request Number 22366779003. Therefore, we
will go ahead and refund the 200.00 USD Ticket Cancellation Fee minus a 30.00
USD Change Fee. This refund for 170.00 USD will be processed through our system
within one business day. If you need to check the status of your refund after a
few business days, please contact your bank directly to inquire about their
processing time.
 
We understand that the cost of your new airline
reservation is higher; however, we are unable to offer any additional refunds.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
 
Sincerely,
 
[redacted]
Executive Offices

Our record indicates that a full refund of $319.70 was issued.

We have called and emailed this customer directly regarding this matter. Please consider this case closed.

Complaint: [redacted]
I am rejecting this response because:[redacted] I did not have email access to answer the complaint.. Please this issue was not solved . Price send me an itinerary which they copied and paste their rules about the tickets which I bought. PLEASE go to the link above which I've enclosed for my itinerary which they sent to me after purchasing my ticket. You will see that no where on this itinerary it said that I will loose my money if I didn't use it at the time of travel..also every other link with in that itinerary email said that they would work something out if I didn't use my ticket at the time of travel. What I see here is false advertisement. This not settled by a long shot. IN THE NAME OF GOD SOMETHING HAS TO BE DONE ABOUT THIS!! Sincere Thanks [redacted]
Sincerely,
[redacted]

Dear Mr. [redacted],
Thank you for taking the time to contact us regarding
your reservation at the [redacted] - Times Square for Trip Number [redacted]93.
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
We understand...

your concern about the bed type offered by
your hotel. We contacted the property and verified that they do not offer full
size beds. We confirmed that the bed type they offered is a queen size bed.
We apologize; however, since the hotel did offer a
standard queen size bed with the correct dimensions, we cannot offer a refund
of your reservation.
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time.
Sincerely,
[redacted]
Executive Offices

[redacted]   Thank you for taking the time to contact us regarding your reservation with Hotel Sav for Trip Number [redacted]   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   I understand that you would like to...

apply your coupon code [redacted] RMNOCT16 to this reservation. I checked these codes in our system and our record shows that these are not Priceline Coupon. Upon reviewing, I have confirmed that both are provided by [redacted]   [redacted] is one of the many coupon websites online that allow its visitors to post and retrieve coupons or promotion codes. Please be advised that we are not responsible for what is posted on these sites. Some of the promotions or coupon codes may work; however, we cannot guarantee that they are not displaying expired or invalid deals.   I tried to apply these codes to your reservation; however, both are not accepted. It shows an error message stating that it cannot be applied because your reservation was booked directly on our website. Upon reviewing, it was mentioned that coupon can only be applied if the reservation was booked with us through the participating website, which in your case is [redacted]   I understand that this does not make up for the time, effort and inconvenience you encountered. Therefore, even though we cannot offer the 5% discount value of the coupon codes, I have sent a separate email that contains a Priceline.com coupon to be used on a future priceline.com [redacted] The coupon will provide a discount of 5% on your next reservation. The email contain instructions on how to redeem the coupon. Please follow the instructions carefully.   Thank you for your patience while I resolved your issue, and I hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: it asserts that Priceline provided proper customer service, and that it is appropriate to advertise car rental rates as $5 per day when in fact they're closer to $27 per day.  I insist that this practice is deceptive and makes it difficult for customers to comparison shop or prepare for trips abroad. 
Sincerely,
[redacted]

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding your Vacation
Package Request Number [redacted].
I am writing to let you know that we received your RevDex.com concern in our Executive Offices. As I understand,you intended to
book a non-stop flights on...

[redacted] Air from [redacted] International
Airport.
I am sorry; however, we cannot offer the itinerary you wanted to
purchase for the price at the time you made the reservation. We have
carefully reviewed your records. When you entered a request for a 
multi-airport city, our system presented you options from all the
airports. We also found that at the time of booking the only non-stop
flights that [redacted] Airlines offers are from [redacted]
International Airport. You selected the lowest price option which is a
flight out of [redacted] International Airport.
I am sorry we did not provide you the answers you were looking for and
thank you for your time.
Sincerely,
Berna A[redacted]
Executive Offices

Dear [redacted]
We are contacting you today regarding your hotel reservation for [redacted] Easley West Of Greenville/clemson Area for Trip Number [redacted]
We are writing to let you know that we received your Revdex.com concern in our Executive Offices.
We understand that...

you have some concerns about the bed type for your reservation.
We reviewed your request in our system and verified that a king sized bed, non smoking room type was selected during the reservation request process.
We understand that you would like to have 2 beds in your room. Our hotel partners do their best to make your stay as comfortable as possible and if notified of a special request, they will try to honor it. In some cases they cannot because of room availability or there may be additional fees payable to them for a specific room type. We contacted the hotel and they advised that a fee of 66.03 USD will be charged per room per night to have a room with 2 beds. Please note that this fee is subject to change depending on availability and we are unable to refund this fee. Prior to booking we presented the cancellation policy. It states, for the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
We apologize for any inconvenience and hope you found this information helpful.
Sincerely,
Junko A[redacted]
Executive Offices

Dear [redacted]
 
We are contacting you today regarding your hotel
reservation at the [redacted] booked under Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. As...

we understand, you
would like to cancel your reservation and get a refund.
 
The reservation that you purchased is truly restricted
which is non cancelable and non refundable. This information was provided on
the contract page that you reviewed and initialed prior to booking.
 
As a gesture of goodwill, I called the hotel to request
for exception and they agreed to cancel your reservation. I have canceled your
reservation and processed a full refund in the amount of $1,255.31 back to the
same card that was used to place the request. Your refund will be processed by
our system within one business day and your bank will post the refund back to
your account. Bank processing time varies so please check with them if you
don't see the refund posted to your account within the next few days.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
While I appreciate the refund of the insurance, I feel my main complaint was not addressed.  I feel that this instance could have been resolved very easily with proper customer service and instead, they looked for any loophole to take my money and not provide the car I paid for.  The rate I paid did not even turn out to be a discounted rate.  This is not a company that I feel is concerned about it's customers and therefor I am not satisfied with the resolution.  I would not feel comfortable using this company in the future and feel people need to be made aware of this. 
Sincerely,
[redacted]

Thank you for taking the time to contact us regarding your reservation at the [redacted] Canmore for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We apologize for any inconvenience. We...

understand you would like to confirm why there is a difference between the amount that was charged on your account and refunded for your reservation. We reviewed your reservation and verified the total cost for your room and tax was made in United States Dollars (USD). This was the currency quoted on your contract page prior to submitting your request. Our records indicate, the total cost of your reservation was 201.08 USD and your reservation was canceled for a full refund of 201.08 USD on April 26, 2017. If your bank conducts business in a different currency than the currency used to book the reservation, the charge to your credit card for the room and tax may differ due to exchange rate fluctuations. In the event a refund or a credit was issued, we will refund in the currency initially charged or the currency quoted prior to purchase. Also, your bank may charge a currency conversion fee. We apologize, we are not responsible for exchange rate fluctuations.   Than you for your time and we hope you find this information helpful.   Sincerely, [redacted] Executive Offices

Please note that this matter refers
to a [redacted].com purchase.
 
The consumer states: “me
and my wife reserved a hotel room thru booking.com with the rate of 45$ a night”
 
For assistance
with reservation purchased with Booking.com, please contact [redacted]...

at
[redacted].com. 
 
[redacted]
[redacted].com Customer Service Center (USA) Inc.
[redacted]
E-mail: [redacted]
U.S. Direct +[redacted]
Fax +[redacted]
 
Website: [redacted]
 
 
Sincerely,
[redacted]
Priceline.com

Hi. Please see the response below that we have sent to our customer. Thanks. [redacted] We thank you for taking the time to contact us regarding your reservation at the [redacted] Hotel for Trip Number [redacted] We are writing to let you know that we received your Better...

Business Bureau in our Executive Offices. We understand that you were confirmed to a different room type. We appreciate your feedback and documented it for future reference. We have shared this information to the appropriate people. Please accept our apology for the frustrations that you have encountered with this reservation. This is certainly not indicative of the kind of customer service that we strive to provide. It is our goal to provide quality service and we regret any incidents that created the perception that we have not provided you with adequate service. Exceptions to our normally acceptable service levels do occur. However, regardless of the reasons, we realize that it negatively affects our  image as a service company. We see in your record that a full refund has been processed for you. As another gesture of goodwill, we came to a decision to provide the refund you an additional 40.59 USD. This is equivalent to 20% of your total reservation cost.  I have forwarded a request to our Accounting Department to process the refund. This will go through a review process which normally takes 10-14 days. Once the refund request process has been completed, it will be refunded through our system within one business day. The refund will be processed back to the card used in booking the reservation. You will be receiving email messages from us with updates of the refund request.  Thank you once again, M[redacted] for taking the time to notify us of this situation. May you have a wonderful day. Sincerely,  [redacted]Executive Offices

Hi. We have called the customer to provide an update on 10/26/16.  We mailed the check to the customer but we have learned we had the wrong mailing address.  We are in the process of correcting the mailing address and will be resending the check in the amount of 203.38USD  to the...

customer.

Complaint: [redacted]
I am rejecting this response because:It is absolutely unbelievable that everyone must read the fine lines in the hidden contract and even doing so or not they are required and MUST pay up to hundreds of dollars or more per night extra to the Hotel without having the option  to cancel or reject such a deal even if desperately requested by the consumer.
Sincerely,
[redacted]

Dear Ms[redacted]
 
Thank you for contacting us regarding your reservation at
the Best Western plus San Pedro Hotel & Suites booked under Trip Number
[redacted]
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We...

understand you feel you were billed
more than you agreed to when booking your reservation and are unhappy that the
hotel could not locate you reservation upon arrival.
 
We reviewed the reservation in our system and confirmed
that prior to purchase, we disclosed the amount of $119.00 plus taxes and fees
of $18.11. Your total price was $137.11. The hotel confirmed that you checked
in after 2:59 AM on July 1. Please accept our sincere apologies for your
experience. A separate email was sent that contains a coupon to be used on a
future priceline.com Hotel Express Deal. The coupon will provide a discount of
5% on your next reservation. The email will contain instructions on how to
redeem this coupon, so please follow the instructions carefully. We are sorry
for any inconvenience; however, we are unable to offer a refund back to your
account as requested.
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that you are requesting a refund for the unused portion of your rental. I have reviewed your case with our rental partner and they confirmed that the car was picked up on...

October 11, 2017 12:13 PM and returned of October 14, 2017 09:59 PM. They refused to offer any refund since they claimed that for you to get a 1 day refund, you need to return the car before October 14, 2017 12:00 PM.   I regret to advise that we cannot issue a 1 day refund. However, as a one-time courtesy, we decided to refund 50% of the last day of your rental. It would be in the amount of $26.05.   A refund request amounting to $26.05 was already submitted to our Management Team for review and approval. Once approved, it will be credited back to the same credit card that was charged by us. The process takes few business days but once completed, you will be receiving another email from us advising the status.   Thank you for your patience while I resolved your issue, and I hope you find this information helpful.   Sincerely, Executive Offices