Stahl Construction Company

*** *** ***
Thank you for taking the time to contact us regarding
your reservation with Avis Rent a Car for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We
understand that you are requesting to cancel your
reservationWe reviewed your booking and verified that you selected a
restricted rate
When you submitted your request, we immediately locked in
our rate to secure your reservationWe apologize; however, your reservation is
restrictedIt cannot be changed, cancelled or refunded
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

Please see the response we sent to the customer. BelowThanks. Dear Ms***, Thank you for taking the time to contact us regarding your airline reservation for Trip Number ***. We are writing to let you know that we received your Revdex.com concern in our
Executive Offices. We understand that you are requesting to change your booking due to medical issuesWe see that our Travel Services team contacted you and offered to exchange your tickets for a feeWe would like to inform you that you have before December 9, to call us back if you decide to make the exchangeYou may contact our Travel Services department at: ###-###-####. Thank you for giving us the opportunity to assist you and we thank you for your time. Sincerely, Frich A***Executive Offices

We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to be refunded due to the quality of the rooms you received at the hotelWe contacted the hotel and they advised that there's no issues with the rooms
The hotel advised that they transferred you to another room because you requested for itThey also advised that you only complained about the second room after you checked-outThe reservation that you purchased is truly restricted which is non-cancelable and non-refundableThis information was provided prior to bookingWe requested for exception; however, the hotel did not allow a refundWe apologize; however, we are unable to process a refund for your reservationWe apologize for the inconvenience and thank you for your timeSincerely, Executive Offices

Thank you for taking the time to contact us regarding your reservation at the *** *** for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices due to our Best Price GuaranteeOur apologies for the confusion
you experienced; however, our Best Price Guarantee has guidelines that must be metTo qualify, you must contact us within hours of booking to initiate your claimThe Terms and Conditions of our guarantee is being displayed on our websiteYou can look it up, as well, by visiting our FAQ PageWe apologize that your reservation no longer qualifies to our Best Price Guarantee when you contacted our Customer ServiceWe are unable to provide the refund you are requesting We are sorry we did not provide you the answers you were looking for and we thank you for your time Thank you Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:Dear Ms***,I just called Revdex.com (CT) and your colleague suggested that I write to you directly.I am writing in reference to complaint ID *** (to Priceline, regarding the refund of ***line ticket).I would like to say that I accept the company's message, but that the issue is not yet resolved. According to MsBerna A***'s message below, it will take caweeks for *** ***ways to reply.I would ask that the file on this case remain open in the meantime, pending the response from Priceline.I am glad that Priceline is finally addressing this issue, due to your intervention. I tried several times to have them resolve this, but neither Priceline nor *** *** was interested in helping me. Thank you very much for your assistance. Sincerely, *** ***
Sincerely,
*** ***

Dear MsDavis,
Thank you for contacting us regarding your Vacation
Package purchased under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are unhappy with the
departure time you received on your itineraryWe reviewed the contract page
that you were provided with prior to purchase and confirmed it showed you were
departing at 10:25PM with an arrival at 12:AM on Saturday, Apr We
confirmed when you spoke with our Airline Travel Service Department, they
advised that you can make changes to your flight itinerary with a $airline
penalty fee, $service fee and any difference in fareThey also noted that
you can possibly change your ticket on the day of departure for $(based on
seat availability), standby at the airlines discretion, or the ticket can be
refunded with a $cancellation fee, full refund on hotel portion and
cancellation of rental car minus a $feeWe are sorry for any inconvenience
it may cause; however, we are unable to waive any of the fees as
requested. If you are interested in
exchanging your reservation, don't forget to call before your current scheduled
departure, because no changes or cancellations will be allowed after this time
Thank you for choosing to email us todayI hope you
found my reply helpful! Please email us again if you need anything else.
Sincerely,
Teddi C***
Executive Offices
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I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you were informed that additional fee will be collected for the other two travelerI apologize for the confusion this may have caused youI checked the itinerary
that was sent and verified that it only shows for the guaranteed number of guestYou can be assured that I have already escalated this display issue for tracking and research purposes I have further reviewed your case and see that we were also initially informed by the property about the additional fee; however, I contacted them again and they corrected this informationAccording to Aldino, from Front Desk, and Flor, from Reservations Department, all four guests will be accommodated at no additional cost If you would like to re-confirm this information, please call the hotel directly at ** *** *** I hope you find this information helpful Sincerely, Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, ***
***

Complaint: ***
I am rejecting this response because:This is a true misrepresentation Of this propertyThe hotel or the Priceline support team are not providing their services in good faith and I intend to continue with this dispute through my legal counsel.if you check the hotel reviews online, it confirms my findings through many of other travelers and Priceline is yet to accept responsibility for their misprepresenation
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: From: *** *** *** Date: Tue, Apr 14, at 12:PM Subject: Complaint ID: *** To: ***I am emailing your office about the above referenced complaint in further follow-up. I ask that this email be forwarded to a supervisor for review. I attempted to call *** *** but the phone directory lofeature could not identify a staff person with that name and it was after open phone hours (I am on the west coast)I am objecting to Revdex.com closing the complaint with a determination that the business made a good faith effort to resolve the complaint when in fact they are falsifying, or at minimum mis-characterizing their "resolution." I contend this is an intentional effort of the business to maintain a positive relationship with their Revdex.com complaint history when they are in fact unwilling to do anything at all. I will forward email transcript of my chat with the business to evidence this fact.In both responses as well as in communication with me the business states that: "The consumer may use another credit or debit card and attempt to again submit a request online via the priceline.com website." See the responses from ** *** and *** ***. This response suggests that I simply need to remit funds from another source - but this is entirely false. When I contacted Priceline to use another funding source they have repeatedly advise that they cannot take payment by phone or via chat. At the same time the online system does not prompt for payment. What the business really will only do is allow me to book an entirely new booking. Their response to the Revdex.com is very deceitful.As a footnote I was using a debit card to make the original booking but there were enough funds in my account at the time. I contacted *** (issuer of ATM/account bank) and they pointed the proverbial "finger" at the business saying it must have been a problem with their merchant processing. Nevertheless, I was able, willing and ready to use a credit card to pay for the additional nights that Priceline advertised and offered me to take. The most upsetting thing about this is that Priceline falsified their reply to the Revdex.com.----------------------------------------------------------From: *** *** *** Sent: Tuesday, April 14, 3:PM To: *** *** Subject: Fwd: Your Transcript As reference in my separate email see below the chat transcript in connection with Complaint ID: ***NOTICE THAT THIS AGENT SPECIFCIALLY STATES THAT THE ADDED NIGHT OPTION WILL ONLY APPEAR ONCE. YOU CANNOT USE ANOTHER CARD---------- Forwarded message ---------- From: *** Date: Sat, Apr 4, at 10:PM Subject: Your Transcript To: *** You have been connected to *** ***: HelloI received an email from *** *** in Priceline Executive Offices stating that I could pay for an additional night on my upcoming reservation using another payment source*** ***: I have had numerous conversations by phone and chat about this ***: I'll be more than willing to check that for you, ***Please give me a few minutes to look up and review your reservation*** ***: Okay ***: I apologize for the delay; I will have an update for you in just a moment*** ***: Okay ***: Thank you***: Thank you for waiting***, I have reviewed your reservation and I apologize since your request for the additional night has been rejectedThe Add nights option is only offered one time and if you would like to add nights to your reservation, you can submit a new request on our website for published rates because if you will Name Your Own Price, it is possible that you will receive a different hotelYou may also contact your confirmed hotel and book directly with them at their current rate or if you'd like, I can transfer you to our Sales Department to assist you in booking a separate reservation at the same hotelWhich would you prefer? *** ***: That is what I was told before so I don't understand why the Executive Office is saying something else*** ***: This is what *** *** said: "You may use another credit or debit card and try this same request again." ***: At the time your request is rejected, if prompted, you will indeed be able to put in a different credit card informationWere you able to receive a message advising that? *** ***: YesBut when I input the card then I was brought to an error page and now it no longer appearsI told all this to other customer service agentsBut my reservation still says at the top that I have added a nightAll I want to do is pay for it***: I'm truly sorry for the inconvenience but Adding Nights option is also based on availabilityThe hotel may no longer have availability for the deeply discounted rate you were previously booked hence even if you were able to input a different card, your request was rejected*** ***: It seems like everyone is guessingWhy did *** *** send me this email that is not true? ***: The information she had given you is just basic information we also have access toI truly apologize if we are not able to book your additional night however I'm afraid I can only advise you with the same thing*** ***: She emailed from the following email address: ***
*** ***: OkayShe is wasting my timeThank you for chatting with me tonight*** ***: Bye

I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your request for reimbursement of the resort fees charged by your confirmed hotel.Please note that prior to booking, we stated on your contract that you will be required a
credit card at cheto cover any incidentals, hotel imposed fees that could be mandatory (e.g., resort fees) or optional (parking, minibar etc.), and depositsWhen you agreed to proceed with the booking, you indicated that you have read and accepted this condition on your contractIn addition, you booked the reservation through our service that does not reveal the specific hotel until after purchaseTherefore, we are unable to display the specific amount of the resort fees during the booking process since the cost varies by hotel and we do not know which hotel would accept your request until after booking.Since you are a valued customer of priceline, we decided to make a one-time exception to reimburse the resort fee on one of the nights of your stay as a gesture of goodwillThis refund for $will be processed through our system within one business day and may post to your form of payment after a few business days depending on your bank's processing time.We look forward to serving your future travel needs.Sincerely,Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation with *** Rent a Car for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand that you are requesting a refund of your
reservationAs we stated, your reservation is restrictedIt cannot be
changed, cancelled or refundedHowever, we will be making a one-time exception
to our policy and would like to refund your reservation in fullA refund for
$was issued on June 16, Your refund has been processed through our
systemIf you need to check the status of your refund, please contact your
bank directly to inquire about their processing time
Thank you for giving us the opportunity to assist you and
we thank you for your time
Sincerely,
Frich A***
Executive Offices

*** *** ***
* Thank you for taking the time to contact us regarding your vacation package reservation for Trip Number *** I am writing to let you know that we received your Revdex.com rebuttal in our Executive Offices I understand that you still haven't received your airline refundI apologize for the delayWe have reviewed your case with our Accounting Department and they confirmed that the refund was processed last Tuesday, April 11, Your $refund will be processed by our system back to your bank within business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days Thank you for your patience while I resolved your issue, and I hope you find this information helpful Sincerely, *** *** Executive Offices

Dear *** ***,
Thank you for taking the time to contact us
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand your concern about the rate showing in our
websiteWe reviewed
the information and verified that the current rate showing
on our page is $We would like to thank you for bringing the matter to
our attentionWe apologize for your experienceCustomers are our number one
priority, and we work hard to make your experience with us a positive oneYour
feedback is appreciated
We are sorry we did not provide you the answer that you are
looking for and we thank you for your time
Sincerely,
Frich A***
Executive Offices

Please see the response we sent to the customer below *** *** *** Thank you for taking the time to contact us regarding your reservation at the *** *** * *** *** for Trip Number *** We are writing to let you know that we received your Revdex.com concern
in our Executive OfficesWe apologize for the difficulty you encounteredWe understand you are requesting for a full refund of your reservation because you advised the description of coverage for the travel insurance purchased was not presented prior to bookingWe reviewed your information and verified that the entire policy including the terms and conditions of the travel insurance purchased was presented to you prior to bookingWe sent you a separate email that contains a copy of your contract page for reviewTravel insurance protects all passengers on the request against unforeseen illness, injury, baggage loss, and moreThe coverage generally includes trip interruption/cancellation for certain reasons, medical expenses, emergency evacuation for medical reasons, the return of mortal remains, and lost/stolen baggage/belongingsOur records indicate, your reservation was canceled for a refund of USD on November 27, Please note that Travel Insurance in the amount of USD is non-refundableThe refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business daysThank you for your time and we hope you find this information helpfulSincerely, *** *** Executive Offices

We reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolutionAlthough we empathize with your situation, there is nothing that we can add to what has already been stated in our previous correspondence and we are truly unable to assist you further in this matter. Sincerely, Executive Offices

I have received the consumer’s
additional commentsAs you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence We suggest that the consumer contact ***
directly for any information related to this matterI am sorry that Priceline
is unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

*** *** ***
* Thank you for taking the time to contact us regarding your airline reservation for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand your concern about being charged an
incorrect fee for cancelling your reservationWe reviewed your concern with our Air Travel Services team and we verified that you had access to the fare rules of your ticketWe see that your tickets are non-refundable; however, an exception was made to cancel for a feeWe will make sure that a feedback will be forwarded, but since the cancellation fees were corrected for you prior agreeing to cancel the reservation, we will be unable to process an additional refund We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, *** *** Executive Offices

Dear Ms***,
Thank you for contacting us regarding your vacation
package booked under Trip Number ***
The room type that stated: Room Type: Best Package Rate,
the cancellation policies associated with it would be non-changeable,
non-refundable and non-transferable
The room type you selected at a higher
rate has a flexible cancellation policy that states: For the room type you've
selected, you can cancel your reservation for a full refund up until noon on
Saturday, June 18th (local hotel time).If you decide to cancel your reservation
anytime between noon on Saturday, June 18th and noon on Sunday, June 19th
(local hotel time), the hotel requires payment for the first night's stayYou
will be charged for the first night's stay including taxes and feesAny
remaining amount will be refunded to youRefunds or cancellations are not
available after noon local hotel time on your day of arrival (Sunday, June
19th)We are sorry if there was any confusion with the room types and prices;
however; we are not able to offer a refund or credit for the difference in
rates
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
Teddi C***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint I* *** and find that this resolution is satisfactory to me
Sincerely,
*** ** ***