Stahl Construction Company

We
have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondencePriceline
was contacted by the consumer’s Credit Card bank advising that the consumer
chose to dispute the charge with the intent not to pay for the non-refundable
purchaseOnce a credit card dispute is initiated and the bank withdraws the
funds outside the terms of the agreement, the reservation is cancelledWe are
sorry that the consumer chose to dispute the non-refundable purchase with the
credit card issuing bank and we are unable to assist the consumer any further
in this matter
Sincerely,
** ***
priceline.com

A refund request in the amount of $was submitted
to our management team for review
Once approved, the refund will take place within days

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondencePriceline offers a variety travel service options, including reservations that permit cancelationsWhen selecting a reservation, the consumer is provided with the cancel policy associated with each reservationIn this case, the consumer selected a reservation that provided greater savings and less flexibilityWe are sorry that the consumer’s selected reservation is non-refundable and we are unable to assist the consumer any further in this situation
Sincerely,
ND***
***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: although I understand that New York has more than one airport, nowhere on my list of results did it *** airport as the departing airportOtherwise I would not have chosen it. In fact, at no point did your system indicate that the departure city was a**thing other than *** (***) until I entered my credit card and the reservation was processedIt was only until I saw my itinerary did I see "***" as the departing airport. You cannot justify your system choosing random airports within a City unless the consumer is made aware prior to purchase and/or has an option to choose "multiple airports" when searching travelAt this point, I have already scheduled the air travel with another airlineI have kept the hotel and car as is on my original reservation through PricelineHowever, you should know that your stance on your faulty system of "Hey, that is what our system does so too bad that we took your money, wasted your time, and offered no help with our customer service departmentOh well that we left you with no recourse other than to file a complaint with the Revdex.com in order for us to even respond to your complaint but thanks for shopping Priceline.com! There is a reason Priceline.com has one and two star consumer reviews through ***, *** ***, *** ***, ***, ***, etcetcetcPerhaps it would be worth your looking intoSincerely,
*** ***

This was resolved with the customer via phone. Sincerely *** ***Executive Offices

Roman">Our records indicate that this matter has been addressed and a refund in the amount of $was issued

Complaint: ***
I am rejecting this response because: I can understand Priceline's response if I had waited to cancel but I responded immediately thus not causing any lost opportunity to sell the rooms I had reserved.This policy does not allow for someone to make a mistake without a $penaltyI believe the penalty is excessive and should be refunded
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I understand what their fine print says Trying to change a reservation from one day to the next day is not forcing anyone to lose any money And it was not central time which is time time And I got on the phone with them about 1208pm central time
Sincerely,
*** ***

We've already contacted the hotel and confirmed that you were charged $resort feeUpon review, we have confirmed that we disclosed on your checkout page the information that a credit card under your name is required for any additional hotel specific service fees or incidental charges or fees
that may be charged by the hotel at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price. However, I also understand that there could have been confusing information that was disclosed on your confirmation emailDue to this, we decided to refund the resort fee that was charged. Your $refund will be processed by our system back to your bank within business day; however, since bank processing time varies, please check with them if you do not see the refund in your account within the next few business days. I hope you find this information helpful. Sincerely,Executive Offices

Complaint: ***
I am rejecting this response because: Once again Priceline customer service is ignoring the fact that I was allowed to enter and request morning flights for the departure. Upon review of the several other complaints, I see this is not the first time a customer has complained of the exact same negative action of requesting a particular flight time and Priceline provides whatever, they want to give. Initially, I did not enter my initials in the box agreeing with the contact, but what Priceline does not tell the customers is the website will not work if you do not enter your initials (bait and switch), but I still able to request the morning departure. Customer Service did not address the issue of the connecting flights do not have available seats. Thus, Priceline has sold a flight that I cannot get on, because there are not seats. As I previously stated my initial request and complaint was to change the departure flight to a moring fligh, in an effort to arrive and not miss my event. How knowing the departure will make me miss my event and the connection does not have seats. This was a bogus sale on behalf of Priceline. Priceline customer service has not made any effort or attempt to address the issues; merely reading from the prepared script of "non refundable and non changeable". Surely, if you look at the facts, there is a problem, and I am not th only person with the same complaint. In this case Priceline is at fault and refuse to address, correct, or amend the situation. I KNOW, there can be changes, there is always an exception to all rules. In this matter Priceline is attempting to overlook the issue of their website allowing me to select a morning departure, and they willfull and mallicioulsy selected a flight of their choice. Secondly, with intentional neglect Priceline provided connecting flights, that do not have available seats. Priceline's non-action and non-customer service is high unacceptable, and blatant disregard for the general publicUpon speaking to customer service representatives with *** ***, both advised that Priceline has the ability to change the flight(s). I request and demand a full refund of all fees immediately. Surely, you do not expect me to pay for something that will not accommodate my schedule, and have me stranded in another city without a connecting flight to my destintation. Priceline pulled a bait and switch and assumed I would not do anything about it. This is a TRUE case of CORPORATE BULLYING! Should this matter not be resolved swiftly and with proper resolution, I will present these issues to the media, and proceed with legal action. Govern yourself accordingly
Sincerely,
*** ***

Dear Ms***,
","sans-serif">
Thank you for taking the time to
contact us regarding your reservation at the *** Suites By ***
Charlotte - Executive Center for Trip Number ***
We are writing to let you know that we
received your Revdex.com concern in our Executive OfficesWe
apologize that you are unhappy with your upcoming hotel accommodationWe do
evaluate each participating hotel on many different criteria, including
cleanliness, guest satisfaction, décor, etcWe are sorry to hear that this
hotel falls short of your expectations
We have researched to find that this
hotel does meet our expectations for the star rating selected on our website
Our competitors also rate this hotel as follows:
Orbitz.com = star
Expedia.com = star
Tripadvisor.com = star
Travelocity.com = star
Per our Quality Experience Guarantee,
your hotel has been star-rated by Priceline according to our rigorous rating
systemThis means that our hotel staff has researched your hotel, reviewed
customer comments and compared star ratings assigned by other rating services
The hotel you get will meet priceline's strict quality standards
We do feel that this hotel is properly
rated through our system and we are not willing to offer compensation at this
timeHowever, if you do find that you experience problems while at this hotel
and the front desk is unable to assist, please contact our Customer Service
department for further assistance
We are sorry we did not provide you the
answers you were looking for and we thank you for your time
Sincerely,
Berna A***
Executive Offices

Revdex.com, Inc
The
consumer is requesting to change the reservation due to the property’s smoking
policy
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the
terms and conditions of the selected non-refundable, non-changeable
reservation
Sincerely,
** ***
priceline.com
This
checkout page for trip number was submitted on 2015-03-08:39:
Riu Ocho Rios - All Inclusive
Guest Rating: /
Ocho Rios, Jamaica
Distances are calculated in a straight line from point to
pointmiles from Sangster Intl Airport (MBJ)
Check-In: Sun, May 17,
Check-Out: Sun, May 24,
Nights: Nights
Rooms: Room
Persons: Adults
Room 1: William karlavige
Room Type: Double - Standard
Flight
Details
Departing Flight Information -
Sunday, May 17,
Operated by
US Airways
Flight
3hr 54m, mi
Departs:
Philadelphia Intl Airport (Philadelphia Intl AirportPHL)
Philadelphia, PA
10:AM
Arrives:
Sangster Intl Airport (Sangster Intl AirportMBJ)
Montego Bay, Jamaica
12:PM
Stops
Airbus A
Economy/Coach
Returning Flight Information -
Sunday, May 24,
Operated by
US Airways
Flight
3hr 43m, mi
Departs:
Sangster Intl Airport (Sangster Intl AirportMBJ)
Montego Bay, Jamaica
11:AM
Arrives:
Philadelphia Intl Airport (Philadelphia Intl AirportPHL)
Philadelphia, PA
4:PM
Stops
Airbus A
Economy/Coach
Passenger and Ticket Information
Passenger 1:
William karlavige
Passenger 2:
Marie Karlavige
Ticket Type:
Electronic Tickets will be
issued for this flight
Summary
of Charges
Room 1:
William karlavige
Nights:
Trip Protection:
$
Total Price for people
prices are in US dollars
$($1431.70/pp)
Important Information
Your hotel reservation is
guaranteed for arrival on the confirmed chedate
The reservation holder must
present a valid photo ID and credit card at check-inThe credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkoutThese charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in the room rate
Requests for special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed
Seat requests and meal
preferences cannot be guaranteedFares are not guaranteed until
purchased
You will be issued electronic
tickets for this tripRemember to bring a valid government issued photo
ID with you to check-inIf you are traveling outside the US you'll
almost always need a passport
If you do not take your
outbound flight, the airlines will automatically cancel the remainder of
your reservationNo refunds will be granted for the unused portion of
your trip
This vacation package is subject
to the cancel/change
policy as defined by our travel partners
The following amenities are
included in your all-inclusive package:
More info
On trips to this destination
planes may undergo disinsectionPlease refer to http://pcln.com/dot for more details
Initial Here:
I have read,
accept and agree to abide by priceline.com's terms and conditions, privacy policy and the Trip Protection Description of Coverage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11608996, and find that this resolution is satisfactory to me
Sincerely,
Jason Ferry

Dear Ms***,
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices regarding your hotel reservation at the Jw *** *** *** for Trip Number ***.
Our records indicate that your
selected reservation is
non-changeable, non-cancelable and non-refundableAny sorting or filtering
options previously used will not apply to this Name Your Own Price request
Upon selecting the Name Your Own Price option, a
notification appeared advising that filters do not apply for Name Your Own
Price reservationsAdditionally, this information was also presented to you prior to purchase when you
were asked to review your reservation, including the terms associated with
cancellations or changesWhen you purchased your reservation, you agreed to those
termsWe are unable to change, cancel or process a refund for this
reservation
For your reference, a copy of the contract page has been
sent in a separate e-mailThe contract page disclosed the terms and conditions
of your reservation
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
*** ***
Executive Offices

RevDex.com, Inc
Our
record indicates that this matter has been addressed with the consumer
Sincerely,
* ***
Priceine.com

I am writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you are requesting for a refund because you booked an express casino hotel deal but you got a hotel that don't have casino.We are always working to improve our service and
appreciate that you have taken the time to share your feedback regarding our advertisementsWe take your comments seriously and have forwarded them the correct team for review.We researched your issue with the hotel and we verified that they are unwilling to refund your reservationHowever; we made a decision to offer you a one-time exceptionWe will cancel your reservation for a full refund of USDOur system will process the refund within business dayThe bank processing time varies so please check with them if you do not see it in your account within a few days. As a gesture of goodwill I would like to present you with a priceline.com coupon code that you can apply towards a future Express Deals hotel reservation, booked on priceline.com website or mobile app.Coupon Code: ***The above coupon code will give you 15% discount and will expire 10/31/2018 11:59:PM. This is a single use Express Deals hotel coupon valid on a future hotel Express Deal bookingDiscount applies before taxes and fees.We apologize for any inconvenience and look forward to serving all of your travel needs.Sincerely, Executive Offices

I am not pleased with the resolutionI rented a car through *** via pricelineI gave my confirmation number in the *** counter and they gave me a carBut I had no idea I was charged twiceit looks like priceline already charged me then *** charged me againI need the refund for the $because I paid *** $Attached is a copy of my credit card statement

*** *** *** Thank you for taking the time to contact us regarding your reservation at the StLouis City Center Hotel for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are
contacting us regarding the status of your refund for this cancelled reservationNormally, the reservation you purchased, as stipulated on your contract, cannot be changed, cancelled or refundedHowever, we are glad to see that our hotel partner has allowed an exception to the no-cancel policy and authorized our Customer Service Department to process a full refund for youWe confirmed with our Accounting Department that your refund was processed and completed on August 10, Our system can only process a refund back to the card or account used in booking your reservationThe reservation was made using a Google Wallet account and a total refund amounting to USD was processed back to the used Google Wallet accountIf you do not see the refund posted back, it would be best that you get in touch with your bank that provided the card for your Google Wallet accountWe apologize for any inconvenience and hope you find this information helpfulSincerely, *** *** Executive Offices

Thank you for taking the time to contact us regarding your reservation at the *** *** *** Airport-Alcoa for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize that you
were unhappy with your hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, décor, etcWe are sorry to hear that your hotel fell short of this expectation during your stayWe appreciate your feedback and have contacted the appropriate people at the hotel to share your concerns Since we are unable to refund your hotel reservation, we would like to offer you a 15% coupon that you can use on a future Hotel Express Deal purchaseThe coupon expires on June 1, 2018, 11:PMThis is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs Your Coupon Code: *** We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, *** *** Executive Offices