Stahl Construction Company

Complaint: ***
I am rejecting this response because:first of all price line gave me cancellation number and told me they will give me credit to business day , that was the reason I purchased another nonstop ticket , if price line didn't assure me that this ticket canceled and price will give credit I would still take inconvenience and fly with one stopI wrote down the number price line gave it to me If ticket cannot chancablenor cancelable how come as soon as I call first time price line offer me dollar fee than they will be able to cancel Authorization mean you authorize a business to charge you a service or merchandise as described , this is basically fraud tricking customer with software play , I am not agree the ticket offered me I authorize only for nonstop ticket and agree cost not one stop . Well let a look with different perspective Priceline canceled ticket with klm klm didn't charge price line but you charging me without any service , what type business that selling air ? This is really not good business practice you should be able to be fair so people will keep using and happy not like that The tremendous stress from this issue , I just go to emergency service for heart problemYou shouldn't stress people like this Issue is simple please understand I mark nonstop you send me long term and condition before even I purchase getting my credit info making me agree doesn't change fact I want it only nonstop ticket Playing trick like that playing with people health will end very serious consequences that you may end up paying millions dollar at litigation pathI have never face last twenty years any business practice like this , mostly business try to make people happy with their purchase Please for god sake be fair that ticket cost nothing to price line you cancel and why you charging me answer this please
Sincerely,
*** ***
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Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** Hotel and *** *** for Trip
Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe
understand you do not feel your hotel
is rated properly
We reviewed your reservation and verified that the hotel
has an average guest rating of 8/which is based on actual reviews from
customers who have booked on our site and stayed at the hotelWe assess each
property on many different criteria, including cleanliness, guest satisfaction,
decor, etcWe provide hotel chain examples for illustration of what you may
expect when choosing a star levelWe do indicate that the brands shown are
only examples and may not be a part of our programEvery hotel is different
and not all hotels within a certain chain have the same star level ratingWe
sent a separate email that contains a coupon to be used on a future
priceline.com Hotel Express DealThe coupon will provide a discount of 5% on
your next reservation
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Teddi C***
Executive Offices

Thank you for contacting us regarding your reservation with the *** *** & *** *** *** *** *or Trip Number *** We understand that you are not satisfied with the resolution that was providedYour case has undergone research to make sure we have not overlooked anything that can lead to a favorable resolution; however, after further review, we have confirmed that your reservation remains non-refundable We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, *** *** Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are seeking a compensation for the poor experience you had at the counter Because this was an issue that occurred at the location, we asked ***'s corporate
office to look into your concernAfter careful review of your issue, they have respectfully declined to provide additional compensationThey explained that you contacted them directly and agreed to a refund of USDSince your issue has been addressed by their office on November 10, 2017, they are unable to present further refund On our end, as a gesture of goodwill, we sent you a separate email that contains a coupon to be used on a future priceline.com Name Your Own Price or Express deal rental car reservationThe coupon will provide a discount of 10% on your next reservationThis is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs Thank you once again, *** ***, for taking the time to notify us of this situationAgain, our apologies for any inconvenience Sincerely, Executive Offices

HiWe have provided our customer the response below. Dear *** ***,Thank you for contacting us regarding your hotel reservation at the *** ** *** *** for Trip Number ***.We are writing to let you know that we received your Revdex.com concern in our
Executive OfficesAs I understand, you are requesting for a refund as you were promised by the hotel managerYou also noted that the room was dirty and rudeness of the hotel staffSince the reservation was used, we reached out to the hotel to request for an exception to process refund.This type of concerns are addressed at the hotel management and I have submitted your feedback to the appropriate team about the dirty room and hotel staff behaviorWe further researched your issue with the hotel and we verified that they are unwilling to refund your reservationHowever; we made a decision to offer you a one-time exceptionWe processed 50% refund of your reservation equivalent to USDOur system will process the refund within business dayBank processing time varies and may take few daysIf it isn't there after few days, we suggest you contact your bank.We apologize for any inconvenience and looking forward to serving all of your future travel needs.Sincerely,

Thank you for taking the time to contact us regarding your airline reservation with Air Canada with trip number *** I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices I understand that you would like to get a refund
because you were not allowed to board Air Canada from San Francisco, CAIdentification and documentation requirements are determined by your citizenship and by the countries you will be traveling to, through or fromTravelers who are unable to provide required documentation may be denied boarding without compensation, detained, and/or deported at their own costThis information can be seen on the Help section of our website as well as on the confirmation email we sentWe called the airline on your behalf to ask for an exception but we were deniedAs a gesture of goodwill, we will be refunding $back to the original card used. We understand that you are not happy about this experience and we appreciate your time for sharing your feedback with usThe matter was given every consideration and we are unable to provide the resolution requested. Sincerely, *** *** Executive Offices

Dear *** ***
I am writing you today regarding your hotel reservation
with the *** ** *** *** ***e under Trip Number
***
I am writing to let you know that we have received your
Revdex.com complaint in our Executive
OfficesI understand your
request for a refund as you did not intend to purchase the reservation
We have reviewed our records and determined that you
agreed to submit your requestAs stated prior to booking, the reservation
cannot be changed or cancelled once purchasedWhen we found a travel partner
willing to accept the rate, we immediately charged your card to secure your
reservationOur records indicate that you saved USD or 40.51% off of our
hotel partner's regular rate at the time of booking
Our travel partner accepted the rate on the condition
that your reservation would not be changed or cancelledI am sorry if you did
not intend to make this purchase; however, we are truly unable to make any
exceptions to the non-refundable policy of your reservation
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
Nico T***
Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond
Upon hotel room check-in/out the hotel representative provided the consumer with the lower negotiated room rate established between priceline.com and the hotel, which is
not available to the public
Priceline.com is a travel agent and as such, makes hotel room rates available on behalf of the hotelsJust like every other business, we receive reduced rates because we sell in large volume, and if you compare our rates, you will find them to be very competitiveWe strive to offer customers the best alternatives for saving money while at the same time maintaining profitability
I apologize if the consumer is disappointed with the difference in rates; however, Priceline will not be able to offer a refund for the difference in rates
Again, thank you for the opportunity to clarify
Sincerely,
N D’***
priceline.com

Thank you for taking the time to contact us regarding your reservation at the ***'s *** *** *** * *** *** for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that
your reservation was cancelled online with a one night cancellation feeWe apologize if it took some delays in verifying with your hotelHowever, we recently found out that they will be waiving your cancellation penaltyAn initial refund was processed in the amount of $on September 7, Another refund for $was issued on September 14, Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time Thank you for giving us the opportunity to assist you and we thank you for your time Sincerely, *** *** Executive Offices

I have received the
consumer’s additional commentsAs you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionI am sorry that the consumer
is not satisfied with the location of his/her Name Your Own Price hotel accommodations
at the *** *** ***, *** ***Priceline tells
consumer that we will find a property located in the shaded area displayed on
the priceline.com website for the consumer's selected area(s)We have
confirmed that the *** *** ***, *** *** is located in
the shaded area of the mapping guidelines for the area labeled *** ***
*** NorthConsumers who prefer to stay in a particular location or
particular property have the option to visit our retail service, and choose
his/her preferred property and location from a list of competitive prices
across a wide range of hotelsI am sorry that we
are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Your Reservation Has Been Cancelled Your hotel reservation was cancelled on July 26, at 02:PM Eastern Daylight Time Please see details below
Your cancellation number is *** Your Cancelled Reservation*** *** * *** ** *** *** *** *** ***
*** ** ***
*** Check-In: Fri, Jul 31, - 03:PM Check-Out: Sun, Aug 2, - 12:PM Billing Name: *** *** Credit Card: *** (ending in ***) Room Subtotal: $Taxes & Fees : $Total Trip Cost: $Cancellation Penalty: $Total Amount Refunded to Credit Card: $

We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We apologize that you were unhappy with your hotel reservationWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, dcor,
etcWe are sorry to hear that your hotel fell short of your expectationWe appreciate your feedback and we have contacted the appropriate people at the hotel to share your concerns; however, they advised that there was no issues with your room and the pictures of the rooms posted on our website are the exact rooms you will see on the property, therefore, they are unable to offer any refund While we appreciate your feedback about the hotel, we have found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: *** = stars *** = stars *** = stars *** = stars All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our siteWhile you may feel that this property is misrepresented on our website, we are confident that our evaluation of this property meets the expectations from a star hotel We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Executive Offices

Dear Mr***,
Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** *** *** for Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive
Offices
We understand that you have issues with this reservation
Customers are our number one priority and we work hard to make your experience with us a positive oneWe appreciate your feedback and noted this on our record as we continue to improve our service and prevent this from happening again
We have contacted the *** *** *** *** *** and verified that they have charged your card for the room and tax once for $
However, instead of refunding your credit card, they have accidentally placed a hold of $The *** *** *** *** *** has released the hold and processed a refund to your credit cardWe have reviewed the proper guest billing procedures with this hotel property to ensure that this mistake does not occur again
The charges of $($x 2) to your credit card will be refunded and depending on your billing cycles, you can expect this refund on one of your next two billing statements
Due to the inconvenience, as a one-time exception, a refund for $was issued today, August 14, We will issue a refund to your bank within one business dayYour bank will then post it to your account
The bank processing time varies so please check with them if you do not see it in your account within a few days
I hope you find my reply helpful and we thank you for your time
Sincerely,
*** ***
Executive Offices

I
have received the consumer’s additional commentsAs you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusionUnfortunately, there is nothing we can add to what
has already been stated in our previous correspondenceI am sorry that Priceline
is unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Dear Mr***,
We are contacting you today regarding your reservation at The *** *** *** Inn for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are requesting for a refund of the differenceWe apologize since the hotel was unable to accommodate your original reservationAs a gesture of goodwill, a refund request for $was submitted today, November 17, The refund amount amount is equivalent to 20% of the total cost of your reservation
The request needs to go through a review process which does take time to completeYou should be receiving an update within the next two weeks regarding this request
We apologize for the inconvenience and hope you found this information helpful
Sincerely,
Zadhy S***
Executive Offices

Dear MrBarry,Thank you for taking the time to contact us regarding your reservation at the *** *** By *** ***/near Hamilton Place for Trip Number ***
Your refund has been processedBelow is the breakdown of your refund:Remaining Hotel Cost: $(Cost after
refund of $processed on July 6, 2016)Travel Insurance: $30.00Total Refund: $305.94The refund will be processed through our system within one business dayYour bank that will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days.I apologize for any inconvenience and thank you for giving me the opportunity to assist you. Sincerely, Berna A***Executive Offices

*** *** *** Thank you for taking the time to contact us regarding your reservation with the *** *** *** *** & Conference Center for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our Executive
Offices I understand that you requested to change the date of this reservationI see that your issue has already been resolved by Booking.comOur record shows that they were able to provide an email confirming the changes that were made to your reservation Should you require additional assistance with your hotel reservation, please feel free to reply to this email Thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** *** *** Shore for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you
have issues with this hotel reservation Our Best Price Guarantee applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on priceline.comIf you find a lower price for the same itinerary, we'll refund 100% of the difference provided that the lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call usThe lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policyTo initiate your claim, you should call us within hours of booking on priceline.com or up until midnight the day before travel if you purchase an Express Deal or Name Your Own Price? reservationAdditional restrictions apply Our records show that you booked the reservation via K*** *** completed this booking by sending your information to PricelineSince the reservation was not booked directly with priceline.com, we are not able to refund the difference if you find a lower rate for the same exact itinerary on another website We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, *** *** Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding
your reservation
with *** Air Lines for Trip Number ***
We are writing to let you know that we received your
RevDex.com concern in our Executive OfficesWe
understand
that you are
contacting us regarding the status of your refund for the
tickets of
*** *** *** ***
We have reviewed your issue with our Accounting
DepartmentWe apologize for any
delay in processing your refundOur Accounting
Department has
charged your card $and refunded $The
charge hit your
card first before the refundThis is now correctedThe
net refund from
the transactions posted on your account will result in
the advised
refund of $(Refund $- $Charge)
We apologize for any inconvenience and thank you for
giving us the
opportunity to assist you
Sincerely,
*** ***
Executive Offices

Our record indicates that this matter has been addressed with the consumer, and a refund for $was processed
Sincerely,
N D
Priceine.com