Stahl Construction Company

I have no other way to explain this besides calling it the ring aroundI purchased this through Priceline, so as I understood I needed to contact Priceline regarding my concernsI received the same response from them, no refund was availableThis is my point exactly as stated in my initial complaintThe purchasers (myself in this situation) is lead to believe they are buying one thing as described and given something completely differentYou can obviously at your discretion choose to offer no refund, which you doThis is terrible serviceI also have the right to leave a review for others to know exactly the service they will be receiving * ***
I am rejecting this response because:
Sincerely,
*** ***

We have contacted the hotel to share your concern; however, they were unable to offer any refund of the unused portion of your reservation since they have found no record of your complaint during your stayWhile we appreciate your feedback about the star rating of the hotel, we have found that this
hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: *** = stars *** = stars *** = stars *** = stars We evaluate each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcWe screen participating hotels carefully and update our information constantly to ensure that you always receive the best available hotel We care about your experience and the accommodations the hotel providedIt is unfortunate the hotel was unable to meet your expectationsWhile placing your request, you agreed to accept any or higher star hotel within the areas you selectedYour hotel does have a star rating All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our siteWhile you may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property meets the expectations from a star hotel Since we do value your business, we have made an exception and processed a refund of five nights of your reservation for the amount of USDIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time Thank you once again, *** ***, for giving us the opportunity to assist you and we hope you find this information helpful Sincerely, Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: the response was beyond rude and lacks basic customer service They had no problems taking my money but purposelyrics lying in facebook chats instead of saying my account to was restricted not acceptableI want my money back period seeing my service is not welcomed. I have also escalated this nasty response to *** *** and the *** *** *f my state for a full investigation of their practices, ethics and policies
Sincerely,
*** ***

Dear Ms***,
Thank you for taking the time to contact us regarding
your airline reservation for Vacation Package Request Number 2***
I am writing to let you know that we received your RevDex.com concern in our Executive OfficesI am sorry to learn
that you
had to pay an additional baggage fee for your return flightSince your tickets
were purchased prior to the discontinuation of the airlines'
agreement, *** Airline should have applied the old
rule to your reservationWe have reached out to *** Airlines regarding
your issueWe just confirmed that they have refunded your Visa card for the
additional baggage fee you incurred for this travel amounting to $
I apologize for any inconvenience and thank for allowing
us to assist you with this issue
Sincerely,
Berna A***
Executive Offices

Complaint: ***
I am rejecting this response because:I want to speak to a corporate representativeI want to express my concernTo someone in coneticute not from a call center in phillipinesI want to address it with a corporate managerI do not want a canned responseI do not feel that there is any real concern about my problem and the company doesn't care about my businessIf it did there would be someone who would care enough to call
Sincerely,
*** ***

Our record indicates that this matter has been addressed with the consumerThe reservation has been cancelled and a refund was issued
Sincerely,
N D***
***

We are contacting you today regarding your rental car reservation for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We have contacted Alamo Rent a Car and we were approved to refund your
non-refundable reservation as a one-time courtesy Your reservation has been cancelledA refund for USD was processed today, June 17, The refund will be processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days We apologize for any inconvenience and thank you for giving us the opportunity to assist you Warm Regards, *** *** Executive Offices

Dear *** *** We are contacting you today regarding your airline reservation for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices Our records indicate that you did not take your outbound
flight that is why United Airlines tagged you as a “no show” which forfeited the whole value of your ticket We apologies about the email alert concerning your return flightSince we are not aware that you did not take your outbound flight, we sent out a notification reminding your return flight schedule We processed a full refund amounting to $on April 5, The refund is processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days We hope to have the privilege of serving your future travel needs under more pleasant circumstances Sincerely, *** *** Executive Office

Complaint: ***
I am rejecting this response because:What was failed to communicated to Priceline was that we did not mean to accept the offerUnder the bidding field where we entered $(which failed to get any offers), we saw that if we signed up for the card, we would get a discountWe filled out the form to register, and pressed enter, leaving the $field blankWe believed that at the next screen, we would be allowed to bid againHowever, it automatically assigned us a bid at $Thus that day, we called Priceline asking them to cancel our dealWe understood that Priceline has a policy where customers are allowed to cancel an order if another company offered a better priceHowever when we called, the operator did not cancelRather, they continued to tell our father no, perhaps due to his limited English he was not able to communicate to them properlyI attached the offer we received from HotlineIt shows that we got the deal at around $dollars, and the date (8/10/15) as wellDo we have to pay for a service we did not know we were agreeing to?Thank you for your hard work,
*** ** *** *** *** ***

We would like to let you know that we received your Revdex.com concern in our Executive Offices. To qualify for Best Price Guarantee, the lower price must be an exact match (same airline, flight numbers, travel dates, times, airports, number of ticketed passengers, cabin and
class of service) to the itinerary booked on priceline.com, including offering of a comparable cancellation policyAdditional restrictions apply. We are sorry for any confusion this may have caused and thank you for letting us knowWe hope to have the privilege of serving your future travel needs under more pleasant circumstances. Sincerely,Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that providing the refund is issued, this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The A/C was NOT workingThe property was less than truthfulThere was only one attendant that evening and she stated that there were no other rooms and NO maintenance personnel on sitePriceline's investigation is lacking and they do NOT support their customers
Sincerely,
*** ***

We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. We understand your concern regarding the hotel charging a pet fee for customer’s who check in with their petWe have reviewed your reservation in our system and as per our
contract, we provided a pet friendly hotel which was guaranteed during the request processWe have contacted your hotel and confirmed that they charge $for pets under lbs and $for pets above lbsThis fee is charged to all customer’s who check in with their pet and we are unable to refund this feeMoreover, we have made attempts in contacting your hotel to share your concern and to request for exception, however, they have advised your reservation is non-refundable. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, Executive Offices

Complaint: ***
I am rejecting this response because:
I would like to bring following points in response.1) I did not see any text during purchase process that the reservation will be cancelled in case of any disputePriceline would have left the reservation as it is and I would have utilized the room reservation. 2) I have seen several responses from priceline that the purchase is non refundable but not seen acknowledging the fact that ultimately the cancellation is the root cause of the problem which was done without informing the customerAfter cancellation also customer was not informed about it and I realized it while trying to check in at the hotelHow this kind of service be called as?3) If the contractual obligations between priceline and *** *** *** are not customer friendly, then in my case customer is paying the price for zero service recievedWhy should I pay that price?If it is done by the system or by a person, I see the Priceline's practice to cancel the reservation in case of any dispute as a way to "punish" the customers who raises the dispute even in genuine cases. II have been loyal and happy customer until above purchaseUnfortunately this issue badly impacted my loyalty towards priceline that I would not buying anything from your company until this gets resolved.-*** ***
Sincerely,
*** ***

Our record indicates that this matter has been addressed with the consumer, and the consumer was offered the option to cancel with a refund
Sincerely,
* ***
Priceine.com

HiPlease see the response below that we sent to our customer. Dear Ms***, Thank you for taking the time to contact us regarding your reservation at the *** *** *** - *** *** - *** * *** *** *** *** *** *** We are writing to let you know that
we received your Revdex.com concern in our Executive Offices. We understand that you have been charged $when you checked in to your hotelWe verified that the amount charged was only for incidentals and was refunded when you checked outWe indicated prior booking that you credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer priceYour feedback is appreciatedCustomers are our number one priority, and we work hard to make your experience with us a positive one We apologize for any inconvenience and we thank you for your time. Sincerely, Frich A***Executive Offices

I have received the consumer’s
additional commentsAs you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondenceWe checked our records and verified that the
information regarding the insurance policy was provided on the ***y Rental
Policy and Rules during the booking processIt's stated that no car will be
rented unless the customer either provides the rental agent with a copy of their
own insurance policy or purchase insurance at the counterThis information was
provided on the contract page prior to bookingWe contacted ***y Rent-A-Car
in *** *** ***t and verified that you were charged for the
insuranceThe rental partner advised that they did not accept the driver’s insurance
card because it had already expired and they require a copy of current insurance
proof at the time of pick upOn behalf of the consumer we requested a refund of the insurance charge collected by
the rental car company; however, the rental partner advised that they are
unable to process a refund as the driver did not provide the necessary
insurance documentsWe apologize; however, we are unable to refund the
insurance fee charged and collected by ***y Rent-A-Car
Sincerely,
ND’***
Executive Offices

Trip Num # ***
"line-height:115%,"sans-serif"background:yellow>Trip was submitted on # 03/17/22:53:26I am in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond.Priceline offers a variety travel
service options, including reservations that permit cancelations.When selecting a reservation, the
consumer is provided with the cancel policy associated with each reservation.In
this case, the consumer selected a reservation that provided greater savings
and less flexibility.Attached
hereto, is a copy of the consumer’s initialed contract page authorizing the
purchase of a non-refundable rental car reservation.We
apologize for any inconvenience experienced by the consumer and we are sorry that the selected reservation is non-refundable and we are unable to assist the consumer with a refundSincerely,NDangeloExecutive OfficesTrip Num # ***Trip was submitted on # 03/17/22:53:26? Unlimited MileageStandard
Car with Unlimited MileagePi/ Drop-off: *** *** *** * *** *** ***
*PiDate & Time: Saturday, March 19, 2016, 10:AMDrop-off Date & Time: Saturday, March 26, 2016, 10:AMRental Car Company:Days at: $/dayTotal: $224.81 Total ChargesYour Price Per Day $(per day)Total Rental Days 7Subtotal $140Taxes and Fees (details) $84.81Tot
al Charges $? Best
Price Guarant eedYour
Email Address*** ?Add Collision Damage CoverageGet Collision Damage protection now! Purchasing at time of booking
is almost always less expensive than waiting to purchasecoverage at the counterSee additional information? $35,in Primary Coverage so you won't need
to file a claim with your regular insurance? Includes cost of repairs for collision or
damage to a rental car? Allows for cancellation with 100% refund up
until requested pickup timeSummary of ChargesPrices are in USD.Rental Car Company:Days at: $/dayTotal: $224.81 Total ChargesYour Price Per Day $(per day)Total Rental Days 7Subtotal $140Taxes and Fees (details) $84.81Tot
al Charges $? Best
Price Guarant eedDriver InformationCredit Card InformationSecurity Deposit TypePlease indicate what the driver will provide for the refundable
deposit required at the rental counter:The credit card presented at the counter must be in the primary
driver's nameThe amount of credit required depends upon car type,rental period, and optional items.Add Child Seats (Optional)You can request any of the options belowThese requests cannot be
guaranteed and additional fees may applyContact the rentalcar company to confirm availability.Flight Information (Optional)This will be used by the rental car company to monitor flight
delays.Important InformationOnce you've reviewed your information above, please
review the following rules regarding rental cars issued through priceline.com:Rental cars are non-refundable, non-transferable and
non-changeable even if the reservation is not used.If you purchase collision damage coverage with this rental car
reservation, you will be charged now for the coverageCancellations with 100%refund will be permitted for Collision Damage Coverage until your
scheduled pitime.If your offer is accepted, we will immediately lock in your
reservation and charge your form of paymentIf your offer is not accepted, you
will not bechargedIf the Collision Damage Insurance is not accepted for any
reason, we will charge your form of payment only for the cost of the car.Additional charges may apply at the counter if you pick up or drop
off the car at a different date, time, or location than you requested for yourreservation.Your offer price does not include vehicle liability, collision or
personal accident coverage for your rental carYou should determine if you
haveinsurance coverage prior to pick-up.You are guaranteed a car from one of the following major rental
car companies: *** *** *** *** *** ** ***.The rental partner will charge the driver at the rental counter
for optional items you add to your reservation, including any child seats or
specialrequests.Only the driver will be able to pick up the rental car at the
counter and must present a valid driver's license in his/her nameAn
additional drivercan be added at the counter for a fee payable directly to the
rental car company.The driver will be required to present a valid credit or debit
card in his/her name for the refundable security deposit.The amount for the refundable security deposit required at the
rental counter depends upon the car type, rental period, and optional itemsPrepaidcards or cash will not be accepted for the security depositIf
the driver provides a credit card for the security deposit, the security
deposit willbe released back onto the card once the vehicle is returnedIf
the driver provides a debit card for the security deposit, proof of round trip
airlinetravel may be required and any funds used for the deposit cannot
be accessed until after the car is returned.Yes, I'd like to purchase collision damage coverage for $per
day.**For customers with a New York State billing address the fee
will be $per dayNo thanksI prefer to decline coverage.First ***MI RLast ***Driver's age at pickupand overSelect a Credit CardUS
Bank - Visa - ***Securit
y CodeXXXInitial Here: ***I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.reviousage Buy My Rental Car NowTrip Num # ***
Trip was submitted on # 03/17/22:53:

Complaint: 1***
I am rejecting this response because:
Sincerely,
*** ***I spent over $on tickets I booked for sjo (*** *** *** *** I did not even know there is a *** *** ***ia and even if I had I would not have booked a trip to *** when I was headed to *** *** The moment I got an email stating that the reservation was wrong I called pricelineThey outsource to India and their people bairley even speak EnglishI asked to be transferred to a US agent and they rejected which is against the law and has been for a couple of years nowThey wanted to argue even when I tried explaining my situationI want the full refund from priceline as they are taking advantage of me their long time customer