Stahl Construction Company

Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** *** for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with
this hotel reservation Our records show that you have a total of hotel reservations Trip Number Travel Date Hotel Name Status Total Cost *** May 28-29, 2017 Americinn Of Cloquet, Mn Canceled USD *** May 17-18, 2017 Americinn Of Cloquet, Mn Confirmed USD *** *** *** *** *** *** ***
*** *** *** ***
*
*** * *** *** *** *** *** *** *** *** *** ***
*** *** *** *** *** *** *** ** *** *** *** *** *** *** *** We have contacted the *** ** *** ** and verified that you have used this reservationTherefore, we are unable to cancel and process a refund for this bookingHowever, as a one-time exception, we have canceled your reservation at the *** *** *** ***h and your refund has been processedA refund for $was issued today, June 1, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find this information helpful and we thank you for your time Sincerely, *** *** Executive Offices

HelloWe called the customer to offer a cancelation because he is to cheon Friday, January 6, He happily took the cancelation I offered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.I'm corresponding with you to inform you that I have been reimbursed the $from Priceline Thank you so much for your help Sent from my iPhone
Sincerely,
*** ***

Dear Ms***,
We are contacting you today regarding your airline reservation for Trip Number ***
We are writing to let you know that our management received your email
At the same time, we also received your Revdex.com concern in our Executive OfficesWe
understand that you have some concerns about the refund amount that was processedWe reviewed the notes and the record associated with your case and identified that you are eligible for compensation
A refund request for $was submitted on January 6, The refund will be reviewed by our management team, and it may take up to days to processOnce approved, we will mail a check to the billing address that was entered during the request process, and it will take up to to weeks to receive the check
We apologize for the inconvenience and thank you for giving us the opportunity to assist you
Sincerely,
Zadhy S***
Executive Offices

Complaint: ***
I am rejecting this response because:We chose a "mystery hotel" based on factorsFree Breakfast Swimming poolWe are only given the hotel details after making payment.We had no real way of knowing that the pool was not open until the next morning when we went to use it.The staff at the hotel told us that the manager closes the pool early in the season which annoys lots of guests.The seller of the hotel room has a duty of care to label clearly what they are selling and should check carefully what they are selling.If the hotel does not have a working swimming pool then please do not sell it as having one
Sincerely,
*** ***

Priceline Ask for a reservation code, the code was ***

I have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceWe are sorry that we are unable to
assist the consumer any further in this situation
Sincerely,
** *** priceline.com

Important Information About Your HotelThis confirms that Request Number *** for your hotel reservation has been cancelled as of 01/14/at 01:PMPriceline has processed the refund to your credit or debit cardYou can expect to see it posted to your card within business daysA
summary of all charges related to this order is shown belowPlease note that Name Your Own Price? hotel rooms purchased through priceline are non-cancellable and non-changeableThis is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request
Total Original Cost(including taxes and fees)
$
($ 128.21)
$
Hotel Cancellation Fee
$
$
$
Total Charges to Credit Card:
$
Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be differentHowever, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown abovePlease allow a full billing cycle to pass for all refunds to be processedIf you need any further assistance please send us an email by clicking hereWe would be happy to assist you in any way we can

HelloPlease see our response to the customer belowThanks. *** *** *** Thank you for taking the time to contact us regarding your reservation with Budget Rent a Car for Trip Number *** We are writing to let you know that we received your Revdex.com
concern in our Executive OfficesWe understand that you are requesting a $refund as compensation since you were not provided the vehicle you expected. We reviewed your record with *** *** * ***We found that you were provided a vehicle within the car class that you bookedDuring the booking process, it was stated on your contract that we are not able to guarantee a specific make and modelThis is why you can only choose the car class during the request process and not a make or modelThe specific model for each car class varies based on the rental car company and availability Aside from getting the vehicle for the car class you booked, the Budget Rent a Car also informed us that you did not incur any additional charges for the rentalWe apologize that we are unable to provide the refund you are requestingHowever, as a gesture of goodwill, below is a coupon code for your future priceline.com Hotel Express Deal Coupon Code: *** The coupon will provide a discount of 15% on your next reservationThis is valid only on Express Deal hotel stays and will expire on February 1, This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transaction We also sent a separate email that contains a coupon to be used on a future Name Your Own Price or Express deal rental car reservationThe coupon will provide a discount of 10% on your next bookingYou must use the coupon by June 04:PM EDTThe email will contain instructions on how to redeem this coupon and its terms and conditions. These coupons are not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs. Again, our apologies for any inconvenience and thank you for using Priceline.com Sincerely, *** ***Executive Offices

Dear *** ***
We are contacting you today regarding your unconfirmed vacation package reservation for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you have
some concerns about the authorization or pending charge on your account. In order to process your request, we authorized your card to determine if your bank will accept the charge; however, because your request was not accepted, you were not chargedWe understand that you are requesting to remove the authorization on your accountPlease know that your bank controls this processIf you do not see the authorization drop off within the next three to seven business days, we would suggest that you contact your bank for further assistance
We apologize for the inconvenience and thank you for your time
Sincerely,
Zadhy S***
Executive Offices

Complaint: 1***
I am rejecting this response because:We stayed in the room because it was 2am, we we 100% depleted and it would be a hazard for us to continue driving without rest, room was still unacceptable and worthy of refundWe assumed that the other rooms would be infested as well since obviously do not hire exterminatorBesides the receptionist raised her voice at us for expecting a roach-free room 'August in Georgia!!!'.We have no use for their 15% coupon since we will not be using their services.
Sincerely,
*** ***

I understand that you would like to get a refund for the $service when you called us to correct the name of *** ***, Once a reservation has been ticketed we are no longer allowed by the airline to correct/change a nameFortunately, when you called us *** *** allows name
correction however we need to reissue a new ticket with the correct nameThe fee offsets the cost of this new ticketAs a gesture of goodwill, I have processed a refund of $back to the original card usedWe process the refund in our system within one business day but posting time will depend on your bank. Our sincerest apologies for any disappointment causedWe have documented your concerns for future referenceFeedback such as yours greatly assists us in improving our service. Sincerely, Executive Offices

Thank you for taking the time to share your recent priceline.com experiences with us in reference to your Hotel Request Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you want us to honor the
price you saw when you attempted to book a reservation on our website.We are sorry that you were unable to book your reservationYou have not been charged for your request Our apologies that we cannot provide you the reservation you wanted to book due to changes in inventoryOur booking system is linked to our travel partners' booking system, just as any other Internet travel service or travel agencyRegrettably, there are occasional time lags, which impact true reservation availabilityWhat this means is that listed reservations may not actually be available because they have not refreshed their reservation system database at the time we access itThis time lag is common throughout the travel industry and is not unique to usWhile it is rare that this happens, it appears that due to changing inventory the reservation we offered was no longer available at the time we attempted to book it We are sorry that we cannot provide you the answer you wanted Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because: There has been no resolution, simply a response that they will look into it and get back to me shortly. It's been nearly three weeks. It is their stated price matching policy and the cheaper price was found on their own website, not a competitors website. I sent them a screen capture of their own website with the price and the date clearly legible. This should take a few days, not several weeks to resolve. If they have no intention of matching their own prices then they should remove their "price match guarantee" from their website. It is advertising clear and simple. Furthermore, while on the phone with a representative of their company, he put me on hold to "check the pricing" and while on hold the offer "magically" disappeared from the screen, but I had already taken a picture of it.
Sincerely,
*** ***

*** *** *** We thank you for taking the time to contact us regarding your reservation at the *** *** *** for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you
are contacting us for a full refund of the reservation as you believed that the property you received is not 3-star hotel, but an apartment Our record shows that you purchased this reservation using the Express DealWith Priceline, you can choose from a number of options depending on your needsYou can select a specific hotel from a list of participating properties with our Published Price hotel option or, if would rather save even more, you can choose a restricted reservation like the Express DealWith Express Deals, you select the area and star level, but the hotel's name is not revealed until after the purchaseWhen you choose a restricted reservation, you agree to stay in any participating hotel that matches your requested star level and area selections The hotel chains listed in the *** Level descriptions are for example only and do not necessarily reflect hotels that participate in the Priceline's Express Deal programKeep in mind that not all properties under a single chain will hold the same star level ratingWhile we may offer the name of a hotel chain as an example for a specific star rating, individual properties within that chain may actually have a higher or lower star rating based on the actual quality of that property We have researched to find that this hotel does meet our expectations for the star rating selected on our website We attempted to resolve your issue with the hotelHowever, they are not allowing any refund for this reservation due to the restrictions stipulated on your contract and since they held the room for youThe *** Hotel Apartments has charged us in full We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, *** *** Executive Offices

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I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
The consumer chose to visit our Published Price service,
where consumers have the opportunity to review and compare hotel room rates
prior to selecting and purchasing hotel room reservationsThe consumer
selected a specific hotel property from a list of participating
properties, at the disclosed room rate, including taxes and fees
Upon hotel
room check-in/out the hotel representative
provided the consumer with the lower negotiated room rate established between
priceline.com and the hotelWe are sorry that the hotel
provided the consumer with a receipt or confirmation disclosing the lower negotiated room rate
established between priceline.com and the hotel, which is not available to the
public
Priceline.com
is a travel agent and as such, makes hotel room rates available on behalf of
the hotelsJust like every other business, we receive reduced rates because we
sell in large volume, and if you compare our rates, you will find them to be
very competitiveWe strive to offer customers the best alternatives for saving
money while at the same time maintaining profitability
I apologize
if the consumer is disappointed with the difference in rates; however,
Priceline will not be able to offer a refund for the difference in rates
Again, thank
you for the opportunity to clarify
Sincerely,
N
D’***
Executive
Offices

Dear Mr*** We are contacting you today regarding your Priceline profile We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to shut down your Priceline profile because someone is using
itWe apologize for any inconvenience this may have caused Priceline.com uses Secured Sockets Layer technology to secure web pages during transmission of informationAll web pages containing your Profile information are securedInformation in your Profile is neither transmitted nor received from priceline.com, except in the following cases: 1) You have signto the secured web page in 'My Profile' which allows you to view and/or change your personal or billing information via a secured channel(When you leave this secured web page, data in your Profile is locked in our server.) 2) You are prepared to submit your request for a priceline.com product, and wish to use the information in your Profile for billingIn this case, your Profile is accessible to you via a secured channel(When you leave this secured web page, data in your Profile is again locked in our server.) On all general pages, where you may be entering general information such dates/times, hotel preferences, airports, grocery choices, etc., the pages are not secured, so all Profile data is locked in our server Whenever you leave a priceline web page that is on a secured channel, to a general page, your browser may deliver a warning box, indicating that you are switching from a secured page to a general pageAt this time, your Profile information has already been locked, so you can freely continue on to the general page To confirm that your Profile information is on a secured channel, please note the web site address of the web page you are onSecured channel pages will begin with HTTPS, where as general pages will begin with HTTP We hope that this clarifies the security of your informationYour privacy and security are our first priority We checked our records and verified that Priceline profiles are using your email addressWe also verified that you have contacted our Customer Service previously and you confirmed that the person using your email address is your former colleaguePlease email us back if you would like us to deactivate your Priceline profile We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

Revdex.com:
* *** *** *** *** *** ** *** *** ** *** ** *** ** ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because it confirms my initial pointNowhere in the confirmation message and in the page linked there is any clear indication, not to say any indication at all, of the type of tariff (MINI or BASIC) that would be subject to baggage feeMoreover, as far as I can tell from the emails received from Priceline, there was no clear way of reaching the page referred to (the company has not provided any exact reference to the message containing the link but generically referred to a consumer's confirmation page)In any case, I take it that the response confirms my complaint since the relevant information is not given
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I advised the agent on the phone who offered me this same resolution prior to me filing this complaint that this offer was unacceptableA 20% refund is a slap in the face after everything we dealt withA 20% refund doesn't make up for the conditions of the rooms, it doesn't excuse the manager threatening my motherIt cant take back the disrespect, a full refund can not do these things either but its a good place to startThe hotel needs to be investigatedIve also filed complaints with the attorney general and the *** Health department and department of code enforcementI will not let this just die and get brushed under the rug because you've offered a pathetic 20% refund
*** ***